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Industrial Relations Advisor
Ledcor, Vancouver, BC
Job Summary: You are a self driven professional with labour relations experience. As the Labour Relations Advisor your focus will be on supporting a unionized workforce while being an innovative contributor to the Industrial Relations department. Acting as the subject matter expert, you will utilize strong business acumen while providing solutions to the business. You will guide labour relations and grievance management, labour market research analysis, collective bargaining, and negotiations to effectively support the organization. We have always made the safety and health of employees our first priority. We continue to closely monitor the COVID-19 situation and have implemented proactive measures across the company to curb the spread of the virus and protect those at risk. This includes flexible work arrangements, including work from home (WFH) where possible and new safe work environment protocols at all work sitesThis position can be based of Vancouver, Edmonton or Toronto, with flexible work from home arrangements and approximately 25% travel required. Other locations within Canada may be considered. If you're looking for a career where you can make a real difference, come join Ledcor's Industrial Relations team today!Essential Responsibilities Interface with business leaders to provide advice and guidance regarding the interpretation, compliance, administration and implementation of the Collective Agreement(s) terms and conditions as required Oversee and be responsible for the research, administration and distribution of Industrial Relations documents including but not exclusive to wage schedules, meeting minutes, summaries, presentations, Collective Agreements and related documents involving unionized employees Act or assist in lead Spokesperson responsibilities for negotiations/collective bargaining of Collective Agreements and their assorted documents as assigned Contribute to the collective bargaining pre-negotiation preparation research and proposal costing to develop and provide guidance on the strategy and obtain leadership approval on the bargaining mandate Review and deliver various Industrial Relations training presentations including Progressive Discipline, Respect in the Workplace and Collective Agreements to the different levels within Ledcor business units Interface with Union Representatives on employee related matters including progressive discipline, grievances, wages, working conditions, etc. Consult with internal and external labour legal counsel as assigned regarding grievances, employee issues, labour strategies, legislation and or other applicable Labour Relations issues Mentor and support other team members; assist others in a collaborative manner to achieve team and individual successCreate innovative labour strategies to address business requirementsQualifications Degree/Diploma in Industrial or Labour Relations, Human Resources, other related fields 4+ years of experience in an Industrial or Labour Relations or Human Resources generalist role with experience supporting a unionized workforce Provide high quality service with a focus on strong business acumen and quality decision making with the ability to propose creative and innovative solutions to meet business needs Strong technical skills in Labour Relations Collective Agreement administration and interpretation, market research/analysis and experience with union negotiations Ability to build and foster effective client relationships and use effective influencing strategies Work conditions Travel to various sites and office locations (approximately 25% of the time) is requiredAdditional Information: Company DescriptionThe Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. Date PostedAug 6, 2021 1067 West Cordova Street, Vancouver, BC, Canada
Service Advisor - Mercedes-Benz Surrey
OpenRoad Auto Group, Surrey, BC
UNLIMITED POSSIBILITIES AHEADPosition:Service AdvisorStatus:Full-TimeDealership: Mercedes-Benz SurreyDepartment:Service Compensation: $75,000-$95,000 per annum *this is a commissioned position - wages commensurate experience & productivity We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented. Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders. Process all paperwork as jobs are completed. Review all repairs and changes with the customer upon delivery of the vehicle. Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required. Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed. Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance. Identify and give special attention to repeat repairs, and assign the original technician on all comeback jobs. Notify customers when backorder parts become available. Determine warranty coverage and verify repair date, mileage, etc. Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc. Arrange for alternate transportation as needed and manage loaner vehicles. Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies, and procedures. Maintain paperwork and ensure the reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Working knowledge of automotive equipment. Knowledge of techniques of customer satisfaction and retention. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver's license, with a clean driving record. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3464 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!
Service Advisor - OpenRoad Toyota Richmond
OpenRoad Auto Group, Richmond, BC
UNLIMITED POSSIBILITIES AHEADPosition:Service AdvisorStatus:Full-TimeDealership:OpenRoad Toyota RichmondDepartment:ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented. Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders. Process all paperwork as jobs are completed. Review all repairs and changes with the customer upon delivery of the vehicle. Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required. Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed. Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance. Identify and give special attention to repeat repairs, and assign the original technician on all comeback jobs. Notify customers when backorder parts become available. Determine warranty coverage and verify repair date, mileage, etc. Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc. Arrange for alternate transportation as needed and manage loaner vehicles. Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies, and procedures. Maintain paperwork and ensure the reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Working knowledge of automotive equipment. Knowledge of techniques of customer satisfaction and retention. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver's license, with a clean driving record. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3360 We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!
Service Advisor - OpenRoad Richmond Region
OpenRoad Auto Group, Richmond, BC
UNLIMITED POSSIBILITIES AHEADPosition:Service AdvisorStatus:Full-TimeDealership: Richmond Auto MallDepartment:ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented. Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders. Process all paperwork as jobs are completed. Review all repairs and changes with the customer upon delivery of the vehicle. Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required. Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed. Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance. Identify and give special attention to repeat repairs, and assign the original technician on all comeback jobs. Notify customers when backorder parts become available. Determine warranty coverage and verify repair date, mileage, etc. Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc. Arrange for alternate transportation as needed and manage loaner vehicles. Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies, and procedures. Maintain paperwork and ensure the reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Working knowledge of automotive equipment. Knowledge of techniques of customer satisfaction and retention. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver's license, with a clean driving record. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3805 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!
116032 - Human Resources Labour Relations Advisor
Vancouver Coastal Health, Vancouver, BC
Human Resources Labour Relations Advisor Job ID 2024-116032 City Vancouver Work Location VGH 12th & Oak Work Area Hybrid Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Human Resources Salary Grade 08U Min Hourly CAD $44.15/Hr. Max Hourly CAD $63.47/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $44.15/Hr. - CAD $63.47/Hr. Job Summary Come work as Human Resources Labour Relations Advisor with Vancouver Coastal Health (VCH)! This is a hybrid position where incumbents have flexibility to work remotely. Provides human resource and labour relations consultation, advice and support in a dynamic health care environment. Promotes and fosters a consultative and problem solving labour relations approach with Operations Leaders, Union partners, and staff by providing consistent application and guidance on collective agreements, legislation, relevant regulations and acts, policies and procedures. In partnership with other People teams, develops and maintains collaborative relationships with Operations Leaders and influences decision making by providing informed advice and guidance on approaches to meet business requirements. Provides strategic labour relations advice, guidance and support on innovative workforce optimization strategies and planning, and maintains current knowledge on relevant legislation, health care collective agreements and human resource practices for Vancouver Coastal Health. This position has workplace flexibility and the successful candidate can wok remotely majority of the time within Greater Vancouver. As a Human Resources Labour Relations Advisor with Vancouver Coastal Health you will:Consult with managers, directors and other clients on operational issues and assists them to meet strategic goals and effective operation of their human resources.Consult on performance management, discipline, leave management, selection, organizational redesign, employee interaction and other human resource matters.Utilize expert knowledge of applicable collective agreements, legislation, employment and case law, and organizational policies and practices to provide consultative advice to clients on day-to-day operational decisions with potential human resource implications. Provides interpretations and assistance to other support services such as payroll, and employee records and benefits. Liaises with other functions within the People Team and the organization as required.Investigate labour relations issues and complaints; researches appropriate relevant case law and industry practices; develops, recommends and implements contract interpretations, policies, procedures and programs to create and improve consistent labour relations practice within the organization.Maintain conduct of employee grievances/disputes from notification up to and including resolution. Provides guidance on fact finding, drafting appropriate correspondence, strategizing employer position, preparing for and conducting meetings with employees, union representatives and legal counsel, prepares for, and participates in cases proceeding to third party hearing. Provides advice to managers and other clients with respect to grievance management and other dispute resolution processes.Promote constructive union-management relations through respectful communication and interest based problem solving. Liaises with Local Union executive and Head Office representatives to resolve problems, consults on issues and provide/exchange information on labour relations issues affecting employees in the workplace, such as organizational changes, staff layoffs, displacements and technological changes.In partnership with leadership, assess and evaluate current business delivery and workforce optimization models. Reviews and analyzes relevant information, data and performance metrics and identifies opportunities for innovative strategies and practical solutions.Monitor and analyze key department/unit/organizational trends and metrics such as vacancies, market pressures, sick time and overtime, attrition, internal turnover and workplace conflict to support operational and organizational planningMaintain records such as a grievance tracking database and statistics on labour relations activities; reviews and analyses data and reports concerns and recommendations to leaders and People Operations colleagues.Remain current in human rights, employment and other related legislation, health care collective agreements and human resource practices to ensure that Vancouver Coastal Health human resource employment programs are current and within legislative and/or collective agreement requirements.Participate on industry working groups and community of interest forums to maintain knowledge of current and future trends and changes in labour relations; communicates this information to identify processes and interpretations requiring reconsideration or review.Participate in contingency plans as required for legal/illegal work stoppages and conducts essential service planning for assigned departments. Qualifications Education & ExperienceUniversity degree in a related field and/or a Human Resources certificate from a recognized post-secondary institution.Five (5) years of recent related experience in a unionized environment, or an equivalent combination of education, training and experience.Membership with the Chartered Professionals in Human Resources of British Columbia & Yukon (CPHR BC & YK) considered an asset.Knowledge & AbilitiesComprehensive knowledge of current employment legislation and relevant case law.Comprehensive knowledge of human resources management principles and best practices.Ability to build effective and meaningful working relationships with others, both internal and external, including those with different perspectives.Ability to communicate effectively, both verbally and in writing.Effective negotiation, mediation, and facilitation skills.Understanding of the dimensions of equity, diversity and inclusion and the ability to identify structural barriers within the organization.Demonstrated commitment to self-awareness and authenticity.Ability to work effectively, both independently and as part of a team.Ability to provide client focused services.Ability to lead change and manage conflict. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Health Information Management (him) Advisor
Northern Health,
Position SummaryIf you are looking for friendly, supportive staff, work life balance and affordable living this may be just the opportunity that will take your career to a new level.Reporting to the HIM Coordinator - Professional Practice, the HIM Advisor is an integral member of both the regional Health Information Management team and the local health service delivery team. The HIM Advisor provides leadership to their community(ies) on appropriate collection, access, and use of health information through the development and application of health information standards in records management, release of information and registration utilizing technology available for distance communications as well as face to face visits when appropriate. They support and participate in the evaluation of adherence to HIM standards. The HIM Advisor assists in the development, testing, implementation support, maintenance and enhancement of relevant health information systems/applications and provides support and training services for a variety of internal and external users. The HIM Advisor facilitates the consequential organizational changes created by the implementation and ongoing use health information systems, policies, and procedures. Travels to other sites throughout the NH care provider sites as required.Shift Rotation/Hours of work:: Monday to Friday / Days - 08:00 to 16:00 Lakes District Hospital is a 12 acute bed hospital that offers emergency services, laboratory, diagnostic imaging, rehabilitation, pharmacy. There is one labour/delivery/recovery suite and 1 palliative care room. There are provision for public health, mental health and addictions, and home and community care service, as well as local physician and emergency services. Burns Lake has a population of 1,779 (2021) local residents and serves the surrounding areas of the Regional District of Bulkley-Nechako estimating a population of 7,000. Wilderness and some of BC's largest freshwater lakes where sport fishing is a popular activity for both locals and tourists surround Burns Lake. Check out Burns Lake for more information on this family friendly community.What Northern Health has to offer you!• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits. • Four weeks vacation with one year of continuous service• Financial Support for Moving Expenses is available for eligible positions• Employee referral program• Employer-paid training and leadership development opportunities• Spectacular outdoor activities and the shortest commutes in BC• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.Qualfications• Graduation from a recognized Health Information Management program.• Certified by the Canadian College of Health Information Management and eligible for active membership with the Canadian Health Information Management Association• One year's recent related experience in a HIMS department of an acute care health care facility or an equivalent combination of education, training and experience.• Current valid BC Driver's License.Skills and Abilities:• Teaching: Ability to teach clients and others both one-on-one and in groups.• Knowledge Integration: Knowledge of protection of privacy and freedom of information legislation, patient's rights to confidentiality and legal requirements to produce records. Knowledge of health information systems and database management, statistical calculations, and interpretation of reports from administrative and clinical databases.• Communication: Demonstrated ability to communicate effectively with clients, families, the public, medical staff, and the members of the interdisciplinary team using, oral written and computer communication means. Demonstrated ability to effectively resolve conflict.• Critical Thinking: Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve and make decisions effectively. Applies the problem-solving process demonstrating critical thinking and decision-making skills using a systems approach.• Management: Demonstrated ability to organize work, set objectives and establish priorities. Manages time and resources, implements activities to promote cooperation among the interdisciplinary team, supervises responsibilities of others, and collaborates across disciplines.• Leadership: Promotes staff morale, engagement, and risk-taking. Demonstrates creative planning for • change and innovations, implementation of NH policies or other protocols, and ongoing professional development of self and others.• Teamwork: Demonstrated ability to foster teamwork and a commitment to excellence in the provision of client care.• Equipment: Demonstrated computer skills including the use of Cerner, Med2020 and Windows based programs. Demonstrated data analysis skills including appropriate data analysis and reporting tools. Demonstrated ability in the use of e-mail and word processing. Ability to operate other related equipment as• required in the specific practice area.Who we areNorthern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.
National Bus Sales Advisor - Winnipeg
Rogers, Winnipeg, MB
National Bus Sales Advisor - Winnipeg Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!We are looking for aNational Business Sales Advisor to join our team in Winnipeg, MBwho isdriven, talented and a motivated individual who upholds a strong work ethic with an entrepreneurial spirit and an achievement-oriented attitude. By joining our winning Inbound Sales Team, you will have a chance to utilize, innovate and grow your current skillset. As a member of the National Inbound Sales team, you will play a pivotal role in managing key relationships, be responsible for solution selling by acquiring new customers as well as growing existing customer accounts for Rogers Small Business customers while promoting the benefit of the full portfolio of Rogers' small business solutions.Reporting to the Sales Manager, National Inbound Sales, this position is responsible for over the phone and chat solutions conversations through excellent sales and services presentations skills of the entire portfolio of Rogers small business solutions to Canada's Small Business owners and operators.This will include:Business Wireless Rogers Unison Business TV, Internet, and Phone Lines Business Solutions (Fixed Network, Internet of Things and Data Center) Cisco Meraki products (Advantage: Wi-Fi, Solutions Bundles, Security, Voice, Surveillance, LTE)What you will be doing: Build, maintain, and deliver world class client experience on every interaction. Handle inbound sales call types to understand the customer's needs and offer customized solutions such as Wireless, Wireline, Internet Of Things/, Fleet Management and Data Center Solutions. Experience in an outbound/outside B2B hunting role, or equivalent combination of proactive B2C sales. Highly process oriented. Expert knowledge of Rogers internal processes is an asset. Meet and exceed monthly sales targets by demonstrating and using customer focused behaviours. Work in a fast-paced environment that requires a high degree of multi-tasking, adaptability, and collaboration with others. Ask open-end effective probing questions to identify opportunities and to impact and influence sales with our SMB clients. Work effectively and collaborate with the other teams to create top tier treatment for our clients. Maintain personal self accountability with training and coaching on a daily, weekly, and monthly basis to consistently be the expert on our product and solutions. Perform end to end order entry through multiple sales and service order entry tools. Participate in activities that drive collaboration with cross functional teams and partners for a continuous performance improvement. Conduct all business as per Rogers Business Code of Conduct. Attend product trainings, team meetings and planning sessions as required or when called for. What you will bring: Excellent interpersonal, communication skills, both verbal and written presentation, and collaborative skills to work effectively with teams throughout the organization. Familiarity with different sales techniques and funnel management. Highly creative, self-motivated, strong organizational skills with a proven ability to prioritize to be able to work independently and in a team setting. Proven ability to work effectively under pressure in a fast-paced environment. Willing to work flexible hours (Monday - Friday) to meet the needs of our clients. Demonstrate business professionalism and acumen, respect for confidentiality and appropriate handling of sensitive information. Advanced skills in managing calendars in MS Outlook as well as experience in office workflow and productivity tools such as MS Office (PowerPoint, Excel). Technologically savvy and proficient with the use of smartphones, tablets, laptops, and other tools. Experience with Salesforce is an asset. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team.As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 22 Scurfield Boulevard, Winnipeg, MB Travel Requirements: Up to 10% Posting Category/Function: Sales & Inside Sales Requisition ID: 303797At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers BusinessLocation: Winnipeg, MB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Outside Sales, Inside Sales, Telemarketing, Data Center, Network, Sales, Technology Apply now »
Bilingual (Eng./Fre.) Automobile Claims Advisor
TD, Montreal, QC
Hours 35 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers . Job Details The TD Insurance Auto Centers are a 'one stop shop' for a customer's auto claim needs, where a customer can drop off their vehicle, pick up a rental and speak to a claim's professional. We strive to build deep and long- lasting relationships with our customers, by understanding their needs and providing personalized trusted advice. Join the TD Insurance Auto Center team and think like a customer, act like an owner, innovate with purpose and execute with an impact. Responsibilities include but are not limited to the following: • Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process • Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience • Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate • Demonstrate flexibility to be able to change activities based on customer and business needs • Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience • Prioritize and manage own workload to meet SLA requirements for service and productivity • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate • Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation • Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary • Support the timely and accurate completion of business processes and procedures • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations • Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others • Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques • Participate in personal performance management and development activities, including cross training within own team • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities • Apply foundational level of knowledge to handle routine with minimum risk • Handle some limited situations for Core Auto • Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit • Complete work within specifically defined parameters with guidance /direction from management as necessary • Leverage the Claims Resources Team to make file decisions on liability and assessment Job Requirements • Claims or Insurance experience is an asset that is preferred • AMF License Credentials (Claims) is preferred and a very strong asset • Undergraduate degree is an asset • Strong communication skills • Organization & time management • Bilingualism (English / French) • Customer service oriented Proficiency in Other than French This position requires proficiency in a language other than French to support or deal with employees who require services and support in a language other than French. Additional Information This role has a hybrid work schedule requiring employees to work approximately half of the month from home and the other half on-site at the auto center; this is not an entirely remote role. In order to be considered for this role, applicants must be bilingual and comfortable working with clients in both languages . Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Senior Cyber Security Advisor
Teck Resources, Vancouver, BC
Closing Date: April 29, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. The Technical function within Teck is comprised of Digital Analytics, Digital Systems, Technical Services and Enterprise Improvement Planning, Autonomy and Innovation. RACE is Teck's Digital Transformation program and the Digital Analytics (DA) group is a key contributor to RACE and acts as an enabler of innovation and digital transformation for the mining industry. The Digital Analytics group is comprised of nearly 300 professionals spanning across a variety of teams. These teams are at the heart of the technological innovation happening at Teck, providing solutions that use artificial intelligence and data analytics to diagnose, predict and prescribe actions to improve safety, sustainability, and production, and drive operational outcomes across the mining value chain. Reporting to the Manager, Software Development, the Senior Cyber Security Advisor is responsible formaintaining a well-secured environment is critical to ensuring that everyone goes home safe and healthy every day. The Senior Cyber Security Advisor will bring crucial expertise to meet that goal, leading all aspects of cybersecurity practices and standards across Digital Analytics. As a member of DA's technical leadership team, this role will be committed to the integrity, confidentiality and availability of information of DA products and the platform on which we operate. As a cybersecurity domain leader, you will guide the definition and evolution of our security standards, collaborating on application architectures, and leading dialogue to ensure safety, security and privacy by design. You will partner with technical and business colleagues across DA and Technical, ensuring that our cybersecurity practices enable our product value streams to sustain successful and efficient delivery of value to Teck and our customers and protect our customers' data. Responsibilities Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Own cybersecurity practices and standards across Digital Analytics products and platform Establish a cadence to ensure security is embedded in the product lifecycle from beginning and allow for continuous improvement, including recurring audits and compliance with evolving relevant standards Lead and conduct Threat Modeling exercises with application development teams and empower them to follow security practices by default Be a trusted advisor to build the culture of security and empower security champions to successfully deliver safe and secure products Provide cyber security expertise in the risk analysis, assessment, development, and evaluation of security solutions and architectures to secure applications, operating systems, databases, and networks across Digital Analytics Collaborate with Teck's security team to ensure Digital Analytics' alignment with security strategy, frameworks and mechanisms Facilitate vulnerability assessment and support remediation and validation Lead dialogue to enable defence in depth based on business criticality of products and data Demonstrate business value and transparency by establishing reporting of progress and risk indicators Work with vendors to ensure that their practices are aligned with DA security standards, and recommend security improvements to protect our organization Engage with internal and external resources as required to ensure the performance of routine operational and periodic security needs meets standards, including incident prevention, detection, and response Qualifications Minimum 8+ years of experience in the cybersecurity field College/University degree in Computer Science or related subject area, or equivalent experience ISC2, GIAC or other recognized industry certifications such as: CISSP, CEH, OSCP, GSEC, etc. Experienced in applications architecture review and establishing security by design Proficient with Application Security and overall security risk management industry leading principles and frameworks, and OWASP Top-10 and other common vulnerabilities and remediations. Exposure to a breadth of security engineering subject areas including cryptography, network security, intrusion detection and incident response, system security, and security policy Understanding of the requirements for the legal follow-up of security incidents including appropriate forensic data gathering and appropriate evidence handling procedures Outstanding understanding of Software Development Lifecycle and DevSecOps standard methodologies Experience working in development and operational environment on Azure Cloud Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure. Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to: Annual Performance Bonus Profit Share Plan Health Spending Account Personal Spending Account Extended Health Care Dental and Vision Care Employer Paid Pension Plan Life Insurance and Disability Coverage Paid Sick Leave, Vacation and Holidays Virtual Telemedicine and additional support for overall well-being Employee and Family Assistance Program (EFAP) Salary Range: $130,000 - $160,000 The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of Canada's Top 100 Employers for seven consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: PLM, Cyber Security, Equity, Telemedicine, Coal Mining, Management, Security, Finance, Healthcare, Mining Apply now »
Customer service advisor
Soucy, Drummondville, QC
WHAT TO EXPECTThe main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the management and processing of inventory transfers between the various warehouses. He plays an active role in continuous improvement and special projects. More specifically, his role consists of :Learn and master the range of products and services offered to support internal and external customers.Take charge of the analysis and processing of complex ordersEnsure effective follow-up of customer returns according to internal proceduresInitiate non-conformity requests relating to customer orders and participate in the search for permanent solutionsAnalyze and prepare inter-warehouse goods transfersAnalyze and determine safety stocks and order forecastsAnalyze product life cycles and ensure availability of service partsAssist and support warehouse clerks in the U.S.Participate in various committees and meetings concerning customer, order, network product performance and technical issuesParticipate in continuous process improvement and take charge of special projectsCreate and update technical documentation to support operationsAssist and participate as needed in the annual inventory countAssist and replace service team members as needed with tasks such as :            - Process and follow up customer orders            - Lead customer and order issue meetings            -  Process and review warranty claims            -  Handle and follow up technical files between customer and internal teamsParticipate in the achievement of departmental objectives by carrying out all other related tasks
Service Advisor - OpenRoad Toyota Peace Arch
OpenRoad Auto Group, Surrey, BC
UNLIMITED POSSIBILITIES AHEAD.Position:Service Advisor Status:Full-TimeDealership: OpenRoad Toyota Peace ArchDepartment:ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and External, Training & Development opportunities for skill development and growth Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive Extended Health and Dental plan; tailored toward Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern documented. Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders. Process all paperwork as jobs are completed. Review all repairs and changes with customer upon delivery of vehicle. Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required. Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed. Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask Service Manager for assistance. Identify and give special attention to repeat repairs, assign original technician on all comeback jobs. Notify customers when backorder parts become available. Determine warranty coverage and verify repair date, mileage, etc. Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc. Arrange for alternate transportation as needed and manage loaner vehicles. Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies and procedures. Maintain paperwork and ensure reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Working knowledge of automotive equipment. Knowledge of techniques of customer satisfaction and retention. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver's license, with a clean driving record. Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3915 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!
Talent Acquisition Advisor
WarnerMedia, All Cities, Any, India
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role: The Advisor, Talent Acquisition is responsible for the acquisition and placement of top talent both internally and externally to support the growth of Warner Bros Discovery in India.This role serves as a key business partner to ensure best in class attraction, sourcing, assessment, selection and onboarding of candidates for all roles up to Senior Director level, positioning Warner Bros. Discovery as an Employer of Choice. Your Role Accountabilities: Build strong relationships with key P&C Partners.In response to business needs, manage full-cycle recruitment, which includes but is not limited to the following: Lead kick off meeting with hiring executives, to understand their business unit, department and position needs, and develop recruitment strategies to source, attract and recruit to fill key positions. In partnership with hiring executives, develop an effective interview and sourcing strategy, with an eye toward internal and diverse talent. Write engaging job postings to better attract target audience. Leverage tools to source viable candidates (Workday, Phenom, LinkedIn, etc.). Engage and assess candidates for company and position viability, providing the Hiring Manager with candidate shortlists that are diverse and representative. Partner with hiring executive on candidate slate from initial presentation to finalist selection, coaching them to develop new practices and capabilities with regards to interviews and selection procedures. Negotiate salary terms and process subsequent offer details. Build and leverage network (business resource groups, professional organizations) to become a subject matter expert and continually grow and develop talent pipeline. Attend key industry/function related events where relevant. Proactively support, educate and advocate for internal talent. Participate in special projects that support continuous business process improvement. Work with Early Careers to identify early careers opportunities where appropriate within the region.Work closely with Operations to ensure that a superior candidate experience reflective of our values is being adhered to across all recruitment. Update and manage WBD's ATS (Workday) on a timely basis to ensure accurate reporting on statistics on time to fill, costs, and source of hire. Keep up to date with industry news. Qualifications & Experience: Solid recruitment experience either in-house and/or in recruitment agenciesSkilled in project management (able to effectively manage expectations, follow timelines, and communicate progress). Excellent both written and spoken English skills.Able to influence hiring executives with regards to recruitment practice and selection activities. Strong work ethic, accountability, and ownership of work. Able to multi-task and self-prioritise. Capable of absolute discretion and confidentiality. A sense of urgency and pace with a strong customer satisfaction focus, able to build effective relationships and collaborate with a wide variety of individuals. Commercial - curious about the business and actively influences and contributes to discussionsWilling to challenge and debate issues that matterClear thinking - willing to make sound and prompt decisionsCredible and results driven - able to lead major projects and change programmes. Role models WBD values. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/05/2024 05:13 PM
Senior Client Service Advisor
BMO, Vancouver, BC
Application Deadline: 04/05/2024Address:595 Burrard StreetProvides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.May be able to apply interest adjustments based on limits.Ensures that tickets are resolved and closed as per the client's expectations and to their satisfaction.Demonstrates an in-depth understanding of product and service , by providing needed information or directing clients to the appropriate source.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Analyzes and interprets service problems to identify root causes and makes recommendations.Attends internal meetings with team members to discussing client/outstanding issues with colleagues, including reviewing how issues are handled.Gathers and formats data into regular and ad-hoc reports, and dashboards.Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures.Proactively notifies clients of any upcoming changes or enhancements to existing products/services or potential usage.Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.Shares any information with Management received while conducting client service business that would indicate a risk or an opportunity to the Bank.Provides input into the planning and implementation of operational programs.Actively listens to clients' concerns and diagnoses clients' service needs.Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.Accurately documents client requests using the group's tracking systems.Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.Supports the development of tailored messaging, which may include writing, editing and distributing communications.Tracks collection of client service feesCollaborates with internal and external stakeholders in order to deliver on business objectives.Executes work to deliver timely, accurate, and efficient service.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Aftersales Advisor Customer Service
MAAX Bath Inc., Sainte-Marie, QC
Job descriptionA better experience means always moving forward.Our culture is fueled by passionate employees committed to addressing our customer needs, so that every point of interaction reinforces a great MAAX experience. Joining MAAX is not starting a new job; it’s taking the first step in launching your new career.OverviewAs a Technical Support Advisor at MAAX, you will play a vital role in our organization as a product knowledge expert. Through your exchanges with customers, sales representatives, technicians, and internal departments, you will pull together the necessary resources to solve customer problems. In our community, you will be known as one of our “MAAX Heroes”.Your success will promote a strong relationship with our extensive customer base, while driving forward the bottom line. Our diverse team is eager to share their extensive industry knowledge, and work in unity to provide customer service excellence. Our Customer Care division embodies what it means to be more than just a team, but to be a family.Along with a competitive salary MAAX offers extensive benefits such as medical, dental, vision, pension, and a generous employee assistance program. Our Technical Support department operates from Monday to Friday during regular business hours, so no working evenings or weekends! In addition, tools like our custom designed Career Guide promote employee development and growth within our organization.Responsibilities- Respond to customer service calls, analyze, diagnose and resolve any problems or concerns.- Provide technical advice and expertise to inquiring MAAX customers (installation, warranty, information on the various systems, etc.)- Be up to date on the latest MAAX product knowledge and developments.- Collaborate with other internal departments to ensure the resolution of problems (quality, sales, shipping, etc.)- Prepare and log the documentation necessary for follow-ups on service calls. Perform follow-up service calls within established deadlines.- Delegate calls to various service partners based on their skills and territory.- Send clients any required documentation (instruction guides, warranty, technical drawings etc.)- Participate in developing standard resolution procedures.- Maintain and update all files related to service calls.Skills and Competencies- Skilled communicator and customer focused- Autonomous and willing to take initiative- Strong emotional intelligence and professionalism- Ability to negotiate and influence- Analytical and attentive to detail- Handy individualQualifications- High school diploma- 2-3 years relevant experience- Knowledge of Microsoft Office- Plumbing knowledge (an asset)- SAP experience (an asset)- You must be able to communicate fluently in English and French to be considered for this position. This is in order to properly serve all of our customers within Canada.If you think you have what it takes and want to join our team, apply today!Job Types: Full-time, PermanentBenefits:Casual dressCompany eventsCompany pensionDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site gymOn-site parkingVision careWork from homeSchedule:8 hour shiftDay shiftMonday to FridayNo weekendsWork Location: In person
Senior Legal Counsel, Investment Transactions
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe Opportunity Manulife seeks a transactional lawyer with 3 to 6 years of meaningful work experience involving the structuring, negotiation and managing of complex private debt transactions, in particular private placement notes, project finance and P3 investments. This position works closely with the company’s front-office teams that originate investments around the world. The position will also collaborate with other business teams and legal colleagues in Canada, the United States and internationally to support asset origination, asset management, and corporate initiatives.The successful candidate will have deep knowledge of fixed income transactions of various types. Experience in cross-border transactions, regulated industries, infrastructure transactions and/or workouts and restructurings improves any candidacy. Above all, we seek a colleague who act as a trusted advisor and broad problem solver to partner with business clients to develop prudent, creative solutions that advance and protect the company’s interests.Specific Responsibilities:Partner with internal clients to analyze and structure opportunitiesReview, analyze and negotiate agreementsManage transaction processes from origination through closingDirect outside counsel in connection with transactions and other investment mattersKeep abreast of legal, regulatory and market developmentsApply legal principles in a practical way to support and protect the companyProvide general corporate advice to support the organizations investment businesses and operationsQualifications:Juris Doctor with 3+ years meaningful experienceLicensed to practice law in OntarioIntegrity, collegiality, team orientation, and professionalismStrong analytical abilities, excellent judgment and outstanding communication skillsPrior work experience at a major law firm and/or in a corporate environmentAbility to work optimally with clients and colleagues remotely across multiple time zonesAdaptability to shifting demands in an evolving environmentOur commitment:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe build opportunities to learn and grow at every career stage.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive environment where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact.We bring a bold ambition and set of goals to drive transformation in our industry, a mission for “Decisions made easier. Lives made better,” a leadership team dedicated to your growth and success as well as our best, every day!#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$114,730.00 CAD - $213,070.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Technician – English Customer Service
Canlak, Markham, ON
Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.We've been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada. We are a team of over 175 employees across North America.Benefits of working with us:A permanent full-time position;Work schedule: Monday to Friday 7:15 am -3:45 pm;A salary paid weekly;Eligible for group insurance after 3 months of continuous service;Group RRSP with employer contribution;Two floating days per year;A professional, dynamic, friendly and caring team.Employee duties and responsibilities :Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers. His/her main tasks will be to:Take orders from customers;Respond to requests for information from internal and external customers;Follow up on orders and negotiate with the production department and customers;Manage the return of merchandise;Take care of price management as a team;Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans;Follow up on all batch deposits / new forms / cheques etc (once I have deposited them);Take care of stationery orders and other necessities for the company;Assist with data entry (batch ticket closing / new form entry);Any other related task. 3 to 5 years' experience as a customer service agent.3 to 5 years experience as a production or inventory assistant or similar experience will be considered.French and English, spoken and written because communications are in both languages.
Modularization and Fabrication Advisor
Exxon Mobil, Bengaluru, Any, India
About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together .ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India . What role you will play in our team Lead in-house modularization studies to enable internal selection of optimal concept execution basis (stick-built vs. degree of modularization) Lead in-house and subcontracted logistics studies. Support modularized projects as they move through engineering and execution stages. Support fabrication yard evaluation and qualifications Support fabrication bid list development and bid reviews. Track industry fabrication trends and engage with key fabricators for competitive Market intelligence. Stay abreast with new developments and trends in Modularization. Establishes modularization core competencies within a centralized group allowing for more effective institutionalization of knowledge and best practices. What you will do Interconnect with SME's, plot plan development, logistics, installation, cost, and schedule for developing Modularization strategies for projects. Gathering and leveraging/modifying existing tools to support modularization studies and project support. Knowledge center' support for modularized project related metrics, Contracting strategy, implication, Constructability support, and Cost implications. Modularized project FEED and EPC contractor support for development, review, and guidance of associated deliverables Collect fabrication yard data, work activity, and maintain internal database. Identify new potential fabrication yards and conduct yard visits to assess their capabilities, processes, past experiences including prequalification for suitable projects. Develop and maintain relationships with fabricator Sr. Management Update and maintain the modularization and fabrication SharePoint sites and Analytical tools. Explore opportunities to increase industry collaboration with CII, S&P Global, Clarkson's, WoodMac, etc. Identify opportunities to connect and collaborate with ExxonMobil IT, Bengaluru Technology Center and Market analysis groups for Data Management, Screening Tools Development, Digital innovations. Develop modular and fabrication content for practioners and provide training sessions for early to mid-career staff. About YouSkills and Qualifications Bachelor's or Master's in Engineering, Technology Engineering or Construction Management degree from a recognized university or some other technical field related management (with CGPA 6.5 and above) Minimum 15 years of experience in similar field. Minimum 15 years Project Management and Execution experience. Minimum 10 years in Construction/Fabrication in site-based roles Minimum 5 years of modularization design project support during FEL stages. Willing to work in shifts (1.30 PM - 10.30 PM IST) Must have both design and construction experience in modularization design. Must have performed multiple modularization feasibility studies. Willing to relocate to Bengaluru. Preferred Qualifications/ Experience Execution experience in modularization design and construction for small scale brownfield and large/mega greenfield industrial projects. Execute support throughout the FEL and EPC project phases. Excellent communication and influencing skills to be able to interface with both internal and external senior leadership. Able to articulate technical issues to a non-technical audience. Good command of English both written and spoken Ability to clearly and concisely convey recommendations to management / leadership. Ability and willingness to take extended international business trips. Owner /operator Company experience highly preferred. Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines. Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn and Instagram Like us on Facebook Subscribe our channel at YouTube EEO StatementExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Salary: . Date posted: 03/28/2024 09:12 PM
Service Advisor - OpenRoad Toyota Port Moody
OpenRoad Auto Group, Port Moody, BC
UNLIMITED POSSIBILITIES AHEAD.Position:Service Advisor Status:Full-TimeDealership: OpenRoad Toyota Port MoodyDepartment:ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and External, Training & Development opportunities for skill development and growth Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive Extended Health and Dental plan; tailored toward Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern documented. Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders. Process all paperwork as jobs are completed. Review all repairs and changes with customer upon delivery of vehicle. Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required. Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed. Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask Service Manager for assistance. Identify and give special attention to repeat repairs, assign original technician on all comeback jobs. Notify customers when backorder parts become available. Determine warranty coverage and verify repair date, mileage, etc. Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc. Arrange for alternate transportation as needed and manage loaner vehicles. Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies and procedures. Maintain paperwork and ensure reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Working knowledge of automotive equipment. Knowledge of techniques of customer satisfaction and retention. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver's license, with a clean driving record. Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3944 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!
Advisor, Engineering Project Management (I7)
Dell, Bangalore, Any, India
Advisor Engineering Project Management - (Agile) Our Engineering Project Management team oversees product data. As an Engineering Project Manager, you will coordinate the building and shipping of both new and ongoing systems, product marketing and sales, all in an effort to grow Dell Technologies' sales and gain market share.Join us to do the best work of your career and make a profound social impact as an Advisor, Engineering Project Manager on our Software Engineering Team in Bengaluru, Karnataka to do the best work of your career and make a profound social impact. What You'll Achieve A s an Advisor, Engineering Project Manager, you will be responsible for managing OS, Driver, and Partner SW based on the customer's business goals, needs and general business environment creating software solutions . You Will: Manage projects involving cross-functional teams focused on delivery of Operating System Driver/Partner Software products.Oversee plans and direct schedules as well as project budgets.Monitor programs/projects from initiation through delivery while interfacing with internal customers or department personnel.Organize project activities and interdepartmental meetings; ensure communication facilitates completion of the program/project on schedule and within budget constraints.Conduct in and participate in Bill of Material (BOM) audits to ensure accuracy and that BOM structure meets the needs of all affected areas and regions. Take The First Step Towards Your Dream Career Every Dell Technologies team member brings something unique to the table. Here is what we are looking for with this role: Essential Requirements At least 6+ years Software development project experience. Good technical understanding of the Agile development process. Can work with suppliers. Demonstrate attentiveness to quality and productivity.Strong knowledge of the Software development Process and with solid experience to manage daily workflow as required to meet departmental and customer requirements.Strong initiative and ability to work in a self-directed environment. Priority setting skills.Ability to communicate clearly through oral and written communications in English globally. Desirable Requirements Ability to multi-task in a dynamic environment. Ability to present clear and concise information to team, internal customers, and external customers. Who we are. We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 30th April 2024Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R242850Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 03/30/2024 02:12 AM
National Bus Sales Advisor - Winnipeg
Rogers, Winnipeg, MB
National Bus Sales Advisor - Winnipeg Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!We are looking for aNational Business Sales Advisor to join our team in Winnipeg, MBwho isdriven, talented and a motivated individual who upholds a strong work ethic with an entrepreneurial spirit and an achievement-oriented attitude. By joining our winning Inbound Sales Team, you will have a chance to utilize, innovate and grow your current skillset. As a member of the National Inbound Sales team, you will play a pivotal role in managing key relationships, be responsible for solution selling by acquiring new customers as well as growing existing customer accounts for Rogers Small Business customers while promoting the benefit of the full portfolio of Rogers' small business solutions.Reporting to the Sales Manager, National Inbound Sales, this position is responsible for over the phone and chat solutions conversations through excellent sales and services presentations skills of the entire portfolio of Rogers small business solutions to Canada's Small Business owners and operators.This will include:Business Wireless Rogers Unison Business TV, Internet, and Phone Lines Business Solutions (Fixed Network, Internet of Things and Data Center) Cisco Meraki products (Advantage: Wi-Fi, Solutions Bundles, Security, Voice, Surveillance, LTE)What you will be doing: Build, maintain, and deliver world class client experience on every interaction. Handle inbound sales call types to understand the customer's needs and offer customized solutions such as Wireless, Wireline, Internet Of Things/, Fleet Management and Data Center Solutions. Experience in an outbound/outside B2B hunting role, or equivalent combination of proactive B2C sales. Highly process oriented. Expert knowledge of Rogers internal processes is an asset. Meet and exceed monthly sales targets by demonstrating and using customer focused behaviours. Work in a fast-paced environment that requires a high degree of multi-tasking, adaptability, and collaboration with others. Ask open-end effective probing questions to identify opportunities and to impact and influence sales with our SMB clients. Work effectively and collaborate with the other teams to create top tier treatment for our clients. Maintain personal self accountability with training and coaching on a daily, weekly, and monthly basis to consistently be the expert on our product and solutions. Perform end to end order entry through multiple sales and service order entry tools. Participate in activities that drive collaboration with cross functional teams and partners for a continuous performance improvement. Conduct all business as per Rogers Business Code of Conduct. Attend product trainings, team meetings and planning sessions as required or when called for. What you will bring: Excellent interpersonal, communication skills, both verbal and written presentation, and collaborative skills to work effectively with teams throughout the organization. Familiarity with different sales techniques and funnel management. Highly creative, self-motivated, strong organizational skills with a proven ability to prioritize to be able to work independently and in a team setting. Proven ability to work effectively under pressure in a fast-paced environment. Willing to work flexible hours (Monday - Friday) to meet the needs of our clients. Demonstrate business professionalism and acumen, respect for confidentiality and appropriate handling of sensitive information. Advanced skills in managing calendars in MS Outlook as well as experience in office workflow and productivity tools such as MS Office (PowerPoint, Excel). Technologically savvy and proficient with the use of smartphones, tablets, laptops, and other tools. Experience with Salesforce is an asset. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team.As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 22 Scurfield Boulevard, Winnipeg, MB Travel Requirements: Up to 10% Posting Category/Function: Sales & Inside Sales Requisition ID: 303797At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers BusinessLocation: Winnipeg, MB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Outside Sales, Inside Sales, Telemarketing, Telecom, Network, Sales, Technology Apply now »