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Counsel - Personal Injury
Insurance Corporation of British Columbia (ICBC), Lower Mainland, BC
At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Counsel - Personal Injury Job Title: Location: Hours of Work: Counsel II Various Locations 7.5 hr Day Shift (M-F) Reference Number: Employment Type: Posted Date: 113725 Permanent Full Time 2020/11/05 Position Highlights ICBC's Claims Litigation Services Department is currently seeking civil litigators to perform claims-related legal defence services for ICBC and its insureds. The successful candidates should have 3+ years of litigation experience and be in good standing with the Law Society of British Columbia. Ideally, the successful candidates will have trial experience. This is an excellent opportunity to do challenging work in an environment that provides strong mentorship and training while working with a team of highly experienced and friendly colleagues. Your responsibilities will include: •Handling a caseload of litigated files •Court and court-related appearances, including trials, chambers, mediations and examinations for discovery •Providing high quality, cost-effective legal advice and services to ICBC's claims handling staff. Position Requirements You must also have: •A Law degree and membership in The Law Society of British Columbia •3+ years' legal practice experience •Strong file management skills •Proven excellent written and verbal communication skills with the ability to understand, utilize and communicate very complicated, much diversified or highly technical legal concepts/ theories/practices •The ability to work in a customer service-focused and team-based environment. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37BIn addition to the above qualifications, you will have knowledge of the following •The law pertaining to motor vehicle and personal injury litigation •Civil litigation procedures •Supreme Court Rules. Only candidates legally entitled to work in Canada at present will be considered for these positions. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B
Director, Commercial
Aecon Group Inc., Toronto, ON
Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! Role Overview The Commercial Director is responsible for overseeing the commercial strategy on a project, working very closely with the senior operations and maintenance team on the project to develop and implement a commercial management and contract compliance system that drives performance and minimizes risk to the business. Provides sound commercial and contractual advice to project management to ensure optimal outcomes for the Project during ramp up and operational phases. Manages the commercial and contractual interface and relationship with the client and subcontractors. Key Responsibilities Change management, including schedule Interpretation and claims administration/coordination Develop and implement processes to administer, document and accept / challenge / defend incoming and outgoing change requests throughout Operations and Maintenance execution. Implement claim management processes to resolve unforeseen situations that arise during Operations and Maintenance Phase execution and that are not covered by the change management process; including implementation of claims towards third parties and prevention / defending of incoming claims from third parties. Notices Implement an effective system to ensure that all contractually-required notices are delivered to the client and subcontractors, consortium members in accordance with the terms of the project agreement, maintenance agreement, interface agreement and subcontracts. Prime and subcontract management/ administration - administer the project contracts (project agreement, maintenance agreement, interface agreement, subcontracts, consultancy agreements, purchase agreements etc.) in such a way that the correct contractual procedures and sound administrative practices are implemented and followed at all times from project inception to completion, ensuring at all times that all contract deliverables and timelines are met. Contract negotiation - Lead the drafting, review and negotiation of various contracts (with clients and subcontractors), including specific services contracts, master services agreements, commissioning contracts, engineering contracts, settlement agreements, non-disclosure agreements, construction contracts and procurement contracts, in a way that optimizes the business financial, legal, risk management and reputational positions Supplier/subcontractor procurement- Implement and monitor procurement scheduling and plans, facilitate competitive tendering process for materials, goods, services and equipment, including development of terms and conditions, scope and specification requirements, implementing and overseeing the bidding process with pre-qualified companies. Evaluate submitted bids including tender analysis and recommendation. Commercial reporting - Issue regular reporting and analytics on commercial issues to Executives (internal and JV ExCo) and Project Managers Insurance Engage with insurance advisors to develop appropriate Project insurance programs and coverages. Legal Exercise proper judgment to engage with legal advisors to seek advice at the appropriate times Risk management Develop a risk management and mitigation plan to identify potential events (internal and external) that may cause the Project to fail to meet its objectives. Monitor and control those measures to mitigate the exposure to the risks being realized. Commercial management of project close out/ post practical completion, including administration of warranty claims and management of the defect and latent defect liability period. People leadership - Ensure commercial activities are effective and results focused Required Knowledge and Skills Minimum of 15 years commercial management experience on major projects and a proven track record on delivering commercial success, working in joint ventures with international partners on major EPC infrastructure projects, fixed price, DB/DBFOM major Projects (over $500m) throughout the project life cycle from bid to contract closeout Legal, Engineering, or Quantity Surveying degree or equivalent Demonstrated experience working under a variety of standard form and bespoke contracts Sound understanding of construction / O&M methodology and process in a large, complex operating environment Thorough knowledge of change management principles including identifying significant variations, claims identification, narration, quantification and evaluation A sound understanding of the law of contract in the jurisdiction of the project, combined with a detailed appreciation of contractual obligations and liabilities, commercial and financial functions (i.e. project cash flow) Direct experience with the tendering process, contract administration, budgetary cost value and reduction capability, procurement and subcontract administration, earned value management and Primavera P6 scheduling software Proven track record with claims management and dispute resolution on major projects Experience with risk identification and management Experience in liaising with client, subcontractor and consultant representatives Basic understanding of insurance program requirements for various Project types and advise on suitability of corporate programs vs project specific requirements. Ability to Experience with integrated ERP systems Necessary Leadership Competencies Stakeholder Management Strong demonstrated ability to influence with and without direct authority High degree of emotional intelligence, strong self-awareness, Organization Savviness, ability to effectively maneuver through complex political situations, anticipate issues and plan an approach accordingly Able to effectively communicate with Executives, JV Partners and project staff on commercial matters Adaptive Thinking Critical thinking capability by applying sound analysis and logical reasoning to evaluate ideas, decisions and outcomes. Able to properly evaluate the quality of evidence and reasoning, then draw appropriate conclusions. Has the ability to take a broad perspective and to think laterally; analyzing risks, which incorporates being proactive, assessing the potential cost of a risk and solving any problems associated with it; negotiating; communicating; and team working. Strategic Orientation Commercial acumen and ability to understand the drivers, financials, variables and underlying business models our organization utilizes to generate a profit and drive toward being a sustainable organization. Able to anticipate emerging issues or outcomes based on experience and critical thinking capacity Building High Performance Teams Builds trust by creating and sustaining trusting relationships with direct reports and colleagues Delivers results through teams by empowering people, delegating, and creating a positive work environment Legal Knowledge and Application Demonstrates a nuanced appreciation of the law and how conflicting interpretations might come about. Identifies the strengths and weaknesses of any legal interpretation Quickly grasps the organizational implications of any legal argument or interpretation Project Management Establishes desired outcomes for programs and projects and ensures effective delivery of agreed deliverables Decision Making Makes sound decisions involving the most complex information and dynamic situations. Demonstrates sound judgment. Effective risk orientation to complement business performance curious and innovative Negotiation & Influencing Negotiates service and/or collective agreements to achieve a desired outcome for the O&M JV. Positively influences colleagues to take decisions and actions that ultimately benefit the organization. Character Integrity, Humility, Transparency, Courage, Drive, Energy, Passion Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.
Chief Medical Officer
WorkSafeBC, Richmond, BC
Overview Are you an experienced physician ready to take the next step in your career? We're looking for a collaborative and forward-thinking Chief Medical Officer to provide strategic leadership for the direction of medical care of injured workers. In this role, you'll foster strategic partnerships with stakeholders to minimize the toll of workplace injury, deliver oversight for best practice health care and professional practice, and elevate WorkSafeBC in occupational medicine within British Columbia and across Canada. At the heart of this role lies a commitment to championing the well-being of injured workers through the delivery of innovative and evidence-informed treatment pathways focused on positive recovery and safe return to work. Upholding a strong focus on education, engagement, and evidence-based practices is fundamental to ensuring the highest quality of care. How you'll make a difference: You'll help people injured at work recover, return to work safely, and regain quality of life. Where you'll work At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position. In this role, you will work primarily from our Richmond office with some flexibility to work from your home in B.C. Let us know in your cover letter which of the following locations you'd like to designate as your local office: Richmond, Victoria, or Kelowna. We offer a flexible Monday to Friday work week with a part-time schedule. What you'll do Determine issues of medical significance to WorkSafeBC claims management and enhance collaboration between medical and psychological/mental health services to achieve best outcomes for injured workers. Support WorkSafeBC initiatives, proactively identify opportunities to improve health care for injured workers and employers in the province and take a lead role in establishing and maintaining positive relationships with the health care community. Ensure service ability and accountability. Be responsible for the communication, engagement, outreach, and education to external stakeholders, including worker groups, employer groups, and physicians, to establish relationships that promote best practice in health care delivery and return to work and rehabilitation practices. Represent WorkSafeBC in a public forum and conduct media interviews. Act as senior advisor on medical matters and liaise with internal directors and managers to collaborate on program development and operational activities. Is this a good fit for you? We're looking for someone who can: Lead by example, resolve conflict, and accept responsibility for your actions and actions of those you guide Create an environment that motivates, promotes trust and curiosity, and encourages and supports your team, enabling them to fully contribute and reach their potential Listen to understand, facilitate meetings and conversations to influence and persuade others, clearly articulate ideas, and confidently present and summarize information that is appropriate to the intended audience Achieve positive outcomes despite stressors - demonstrating a high level of personal resilience and applying strong organizational and time management skills Make decisions, proactively identify problems, gather and analyze relevant information, and use good judgement in resolving issues and determining a course of action Make presentations to internal and external stakeholders and the media Travel as required to meet operational and management needs Your background and experience: A medical degree and registration in good standing with the College of Physicians and Surgeons of British Columbia A minimum of ten years of clinical experience In addition, the following qualifications are preferred: A master's degree in health or business administration or experience in either a management or an administrative capacity Experience in fostering stakeholder relationships and building partnerships to advance health care strategies Specialized training in occupational medicine, sports medicine, orthopedics, or psychiatry Certification or experience in a disability management field Important to know Before we can finalize an offer of employment, you must: Consent to a criminal record check and meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults Confirm you're legally entitled to work in Canada WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy is no longer in effect, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect. Who we are At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province. What's it like to work at WorkSafeBC? It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. Learn more: Discover who we are . Our benefits As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes: A defined benefit pension plan that provides you with a lifetime monthly pension when you retire. Four weeks of vacation in your first year, with regular increases based on years of service. A benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account. Optional leave arrangements. Development opportunities (tuition reimbursement, leadership development, and more). Reimbursement towards two annual professional memberships (e.g., College and association). Learn more: Find out what we offer . Salary: $257,650 - $285,497/annually Want to apply? Applications are invited immediately, however must be received no later than 4:30 p.m. on the closing date of the competition. Please submit your CV along with a cover letter outlining your interest in the role, preferred office location (Richmond, Kelowna or Victoria) and experiences that would make you a suitable candidate. Please note that we will be starting assessments prior to the closing date. We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email the Recruitment Testing Accommodation (SM) at the time you submit your application.
Advisor, EHS
Aecon Group Inc., Cambridge, ON
Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! Position Overview The EHS Advisor will be responsible to actively promote a health, safety and environmental culture to all levels of employees with the policies and procedures of Aecons Health, Safety and Environmental Manual. This role will support our Industrial Division and will be mobile for project across southern ontario. Key Responsibilities Conduct safety orientation to workers, owners and clients. Train employees on Aecon Health, Safety and Environmental Manual. Train or co-ordinate training for employees (e.g., fall protection, confined space entry, WHMIS, respiratory protection, emergency response). Conduct workplace inspections, behaviour based observations and audits. Update Material Safety Data Sheets as required. Develop worksite safety plans such as emergency plans, environmental or site safety plans. Distribution of safety material, supplies and equipment. Safety presentations to clients. Promoting the Aecon safety system to potential industry clients. Conduct studies and analyze EHS data trends. Recommend & monitor corrective actions. Assists with workers compensation claims. Develop return to work and modified work programs. Incident investigations. Mediate health and safety issues for resolution. Liaise with Government agencies as required. Prepare and assist with external safety audits. Coordination of environmental issues. Gather and provide EHS based statistics. Required Knowledge and Experience Commuting between multiple projects in Southern Ontario, project locations include Cambridge, Woodstock, Hamilton, and Nanticoke. Successful applicant must possess at minimum 3-5 years experience in the role plus NCSO. Preference will be given to candidates that possess CRST certification and OHS Certificate or Diploma. Intermediate to advanced working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Ability to communicate with tact and diplomacy; excellent verbal and written communication skills. Exceptional organizational and time management skills. Excellent meeting and training facilitation. Adaptable and flexible to an ever-changing environment. Valid drivers license with a clean driver's abstract. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.
Bilingual (Eng./Fre.) Automobile Claims Advisor
TD, Montreal, QC
Hours 35 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers . Job Details The TD Insurance Auto Centers are a 'one stop shop' for a customer's auto claim needs, where a customer can drop off their vehicle, pick up a rental and speak to a claim's professional. We strive to build deep and long- lasting relationships with our customers, by understanding their needs and providing personalized trusted advice. Join the TD Insurance Auto Center team and think like a customer, act like an owner, innovate with purpose and execute with an impact. Responsibilities include but are not limited to the following: • Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process • Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience • Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate • Demonstrate flexibility to be able to change activities based on customer and business needs • Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience • Prioritize and manage own workload to meet SLA requirements for service and productivity • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate • Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation • Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary • Support the timely and accurate completion of business processes and procedures • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations • Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others • Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques • Participate in personal performance management and development activities, including cross training within own team • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities • Apply foundational level of knowledge to handle routine with minimum risk • Handle some limited situations for Core Auto • Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit • Complete work within specifically defined parameters with guidance /direction from management as necessary • Leverage the Claims Resources Team to make file decisions on liability and assessment Job Requirements • Claims or Insurance experience is an asset that is preferred • AMF License Credentials (Claims) is preferred and a very strong asset • Undergraduate degree is an asset • Strong communication skills • Organization & time management • Bilingualism (English / French) • Customer service oriented Proficiency in Other than French This position requires proficiency in a language other than French to support or deal with employees who require services and support in a language other than French. Additional Information This role has a hybrid work schedule requiring employees to work approximately half of the month from home and the other half on-site at the auto center; this is not an entirely remote role. In order to be considered for this role, applicants must be bilingual and comfortable working with clients in both languages . Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Remote Customer Service/Data Entry (remote) - Urgent Position
Company Confidential, Fort Saskatchewan, AB
Essential Duties and Responsibilities:You will primarily be doing data entry of claims information into our claims management systems.Follow up on missing information in order to process the claim.Review invoices to ensure accuracy.Compile reports from systems with claims information.Required:High school diploma6 months to 1 year of work experienceBasic computer and typing skillsStrong attention to detailWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Customer service advisor
Soucy, Drummondville, QC
WHAT TO EXPECTThe main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the management and processing of inventory transfers between the various warehouses. He plays an active role in continuous improvement and special projects. More specifically, his role consists of :Learn and master the range of products and services offered to support internal and external customers.Take charge of the analysis and processing of complex ordersEnsure effective follow-up of customer returns according to internal proceduresInitiate non-conformity requests relating to customer orders and participate in the search for permanent solutionsAnalyze and prepare inter-warehouse goods transfersAnalyze and determine safety stocks and order forecastsAnalyze product life cycles and ensure availability of service partsAssist and support warehouse clerks in the U.S.Participate in various committees and meetings concerning customer, order, network product performance and technical issuesParticipate in continuous process improvement and take charge of special projectsCreate and update technical documentation to support operationsAssist and participate as needed in the annual inventory countAssist and replace service team members as needed with tasks such as :            - Process and follow up customer orders            - Lead customer and order issue meetings            -  Process and review warranty claims            -  Handle and follow up technical files between customer and internal teamsParticipate in the achievement of departmental objectives by carrying out all other related tasks
Advisor, EHS
Aecon Group Inc., Winnipeg, MB
Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! The Opportunity Aecon Industrial is looking for an EHS Advisor to cover our night shift at our Winnipeg Water Treatment Plant project. If you are passionate about safety, consider joining our award winning safety team today! Key Responsibilities Employee health and safety orientation. Site-specific safety orientation to workers, owners, and clients. Training supervisors and staff on Aecon Health, Safety and Environmental Manual. Training employees in traffic protection, traffic control person, WHMIS, respiratory protection, emergency response. Coordinate training such as WHMIS, First Aid, Propane etc. Conduct workplace inspections and audits. Conduct behavioral observation in the workplace. Update Material Safety Data Sheets as required. Develop workplace plans such as emergency evacuations, fire emergencies, traffic controls, fall protection. Distribution of safety material, supplies, and equipment. Safety presentations to clients. Promoting the Aecon safety system to potential industry clients. Participate as a management member of Joint Health and Safety Committees. Conduct studies and analyze accident trends. Inspects project facilities and recommends corrective actions. Co-ordinate activities of site-safety coordinators. Working with the Claims Administrator assists with workers compensation claims and associated activities. Develop return to work and modified work programs. Accident/Incident investigations. Mediate health and safety issues for resolution. Liaise with Government agencies. Prepare and assist with external safety audits. Coordination of environmental issues. Gather and provide statistical information to estimating for tender packages. Required Knowledge and Experience Minimum 3 years experience in the construction industry in a Health and Safety role. Working in Industrial construction is considered an asset. Strong knowledge of other Regulations, e.g., WHMIS, Asbestos in Construction, Designated Substances. Self-motivated with excellent organizational skills. Ability to work accurately under pressure. Ability to work with limited supervision and to be proactive. Adaptable to adapt to a flexible work schedule when required to meet deadlines. Ability to work with others as a team. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.
Intern (4-months) - Enterprise Risk Management
Equest, Toronto, ON
Your Moneris Career - The OpportunityAt Moneris, we are looking for people to help us re-imagine commerce. As Canada's largest payment processor, we know that the best products and merchant experience must come from great people. Which is why we are committed to you, your wellness, and your growth. If you're ready to make your mark on the future of FinTech, come join us at Moneris!You will perform different forms of credit-based analysis on prospective and existing merchants, and provide customer service to assigned merchants on all credit related issues. Location: You will work from our Toronto office in a Hybrid work model.Reporting Relationship: You will report to the Manager, Credit - IB.Please see eligibility criteria below:Internship Length: 4 monthsInternship Start: May 6, 2024Internship End: August 30, 2024 To be eligible for our internship opportunities you must be enrolled in a Canadian post-secondary school and legally entitled to work full-time. Your Moneris Career - What you'll doApplying appropriate underwriting criteria to our merchant applications following established credit policy to ensure financial risk is mitigated.Post-reviewing of merchants in need of a line increase or flagged by fraud process specifically in processing volume level or average transaction size.Perform a credit risk assessment of existing high-risk merchants ensuring compliance with credit, fraud, card association regulation and legal matters.Analyze personal, business and financial informationInteract with internal staff and external sources for the purpose of Credit training, fraud detection, and monitoring activities.Assist with customer calls for complex merchant set-ups requiring explanation of specific credit policies and decisions related to those policies.Collaborate with Moneris Fraud Group to monitor the activity of selected High-Risk Merchants.Provide back up and support to the other Analysts, for the IB Credit process, special projects, vacation relief, and peak time volume.Your Moneris Career - What you bringPursuing a bachelor's degree in business, Accounting, Finance, Economics, or a related discipline1+ years experience in a related fieldExperience reviewing personal credit bureaus, commercial credit bureaus or financial statement analysisPrevious experience in the payment industry considered an assetStrong analytical and problem-solving abilities.Proficient in Microsoft Windows/MS Office Applications.Strong verbal and written communication skills.Demonstrated attention to detail and excellent organizational and time management skillsCapability to "think outside of the box"Your Moneris Career - What you getHolistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace cultureA workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletterCompany-wide paid year-end closureLearning & development programs and resources to grow your careerFind out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.
Regional Finance Head - East & North
Siemens, Gurugram, Any, India
"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"Business Administration Manager - Central Functions & GovernanceSmart Infrastructure - Regional Solutions & Services (SI-RSS)We are Smart Infrastructure Business at Siemens. Siemens Smart Infrastructure combines the real and digital worlds across energy systems, buildings and industries, enhancing the way people live and work and significantly improving efficiency and sustainability. We work together with customers and partners to create an ecosystem that both intuitively responds to the needs of people and helps customers achieve their business goals. It helps our customers to thrive, communities to progress, and it supports sustainable development to protect our planet for the next generation.Regional Service and Solutions business unit acts as a trusted advisor and reliable partner, as a system integrator, service provider and a product vendor. Siemens offers energy-efficient, safe and secure buildings and infrastructure.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.Key Areas of Responsibility:Leading the finance team at the Regional Level with full responsibility of the Regional P&L and Balance Sheet. Work closely with the Regional Head to achieve the assigned business goals and targets.Ensuring the financials related to RSS activities are booked, recorded, monitored, analyzed and controlled, both with respect to cost and time, including advanced heads up on likely deviations to the budget and targets. Prepare the budget for the Region after taking into account the overall indicated business targets.Preparing and analyzing MIS reports to facilitate timely and appropriate action by RSS management and segments/regions. Monthly forecast updates in line with expectation. Acting as a "trusted partner" to the Regional Manager by maintaining the accuracy of books and records, including recording of such in the appropriate systems. e.g. SAP - ensures compliance with Siemens-FRG plus the local GAAP requirements. Ensures all related reporting and controlling activities.Providing necessary support in quarterly audits.• Forecasting & Analysis- Monthly forecasting in ESPRIT/SMART alongwith appropriate commentary. Regular P&L analysis to ensure correctness in actual postings.• Management decks - Preparation of slide decks for reviews with regional and country management by compiling inputs from various stakeholders.• ICFR / RIC - Ensure the implementation of processes according to policies and guidelines through the risks analysis and harmonization of internal controls, ensuring the design and quality of them.• Project Controlling / Monitoring - Ensure that the projects being executed are managed with the right cost and committed profitability through regular project reviews and continuous project controlling with a team of Commercial Project Managers. Optimize the project margins, cash flow and assets. Carry knowledge of different project financing instruments. Proactively communicate with customer's commercial representatives to resolving of commercial issues. Drive commercial bid management, Contract & Claim management strategies to maximize the project outcome.• Tax Governance - Ensure direct and indirect tax governance as per laid down policies and procedures and applicable laws.• Assets / Inventory accounting - Ensure that there are all the asset related matters at Regional level are handled on timely basis. Coordinate for Physical verification of assets on timely basis.Education & Experience• Professional commercial knowledge. Minimum Bachelor of Commerce Degree (professional course in management (cost accountancy / chartered accountancy / MBA in finance etc.) is desiarable• Fluent English spoken skills with internal key stakeholders (Regional BA Colleagues, Legal, Tax. Insurance, accounting, Procurement, local entity management) and external stakeholders • Candidate having at least 10-15 years relevant experience are preferred.Make your mark in our exciting world of SiemensThis role is based in Mumbai where you'll get the chance to work with teams impacting entire cities, countries - craft shape of things to come.We've got quite a lot to offer. How about you?We're Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow. Find out more about department at: website department and about Siemens careers at: www.siemens.com/careers."WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 03/29/2024 02:48 PM
Legal Assistant/Paralegal
National Credit Recovery Inc. (NCRi), Montreal, QC
NCRI is growing stronger and is seeking a Legal Assistant/Paralegal to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The Paralegal has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job description attached.Job Description:Work independently within a collection team.The successful candidate should be organized and have excellent typing, time management and communication skills.Responsibilities include preparing collection documents such as demand letters, Statements of Claim, garnishees, and writs of enforcements, communicating with debtors, process servers, and service providers, managing the status of files and updating the client database on collection proceedings.Experience in start to finish collection or debt recovery litigation in a law firm is preferred.The successful candidate must also be a self-starter and able to work independently and efficiently.Reviewing and preparing documents to issue on sales, registration, leases and funding transactions.Preparing documents for completion.Drafting forms and legal documentation.Managing client files on different matters, often with short deadlines.Track and manage property matters, such as registrations, documentation and operating agreements.Performing lease and title reviews and producing full and short form reports for our clients.Assisting legal advisors in the department with various matters.Communicating effectively and confidently with clients.Dealing with requisitions/queries in relation to post completion matters.Completing master schedules for clients, setting out key lease or other information.Assisting with various other tasks as required from time to time.Communicate with customers for all outstanding amountsEstablish a solid professional relationship with customers and educate them on best practicesNegotiate the best payment arrangement to help resolve customers’ billsMaintains a high level of professionalismContact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customersUpdate customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity detailsHandle objections & excusesPerform to regulatory standards and best practice on collectionsAchieve individual collection targets, to meet Department and Company goalsWe offer:Competitive base pay, competitive insurance coverage, incentives, paid training and breaksOutstanding referral bonus programFun perks: Holiday events, food days, giveaways, prizes, themed events and more!Skills and Qualification;Must be a graduateMust have the experience with Collection Agency or Debt Recovery Company.At least 3 years previous legal Assistant experience. Ability to file 8 claims/judgement per day. A high level of attention to detail and an organized, methodical approach.Understanding that some work outside contracted hours may be required to ensure client demands are met Flexible, with the ability to adapt to change and new practices.Ability to remain calm under pressure and find solutions.Ability to work in a fast-paced environment.Good organizational skills to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified (sometimes short) timescales.Excellent communication skills.Ability to deliver a superb client service.Offer of employment are subject to background checks, including credit checks if required on certain client programsNCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the all aspects of the selection process.
Senior Contract Manager – Claims to Provide consultation and sound advice on the corporation position with respect to key/complex (construction) clai
S.i. Systems, Vancouver, BC
Our client is looking for Senior Contract Manager - Claims to Provide consultation and sound advice on the corporation position with respect to key/complex (construction) claims - 202831 year contract (possible extension), Hybrid in Greater Vancouver Requirements:10+ years of contract management work experience (Preferably in construction, oil and gas or mining)5+ Experience in claim evaluation for quantum entitlement and delay analysisExperience in drafting formal correspondence Bachelor’s degree in Engineering can also considered in addition to Bachelor’s degree in Business, Law, Economics, or related discipline, or equivalentCertificate in Project Management, Supply Chain Management or equivalent, an assetIntermediate MS Office skills (Word, Excel, and PowerPoint)Advanced English skills for professional environment, written and spokenResponsibilitiesProvide consultation and sound advice on the company’s position with respect to key/complex contract management opportunities and/or risks including the validity and impact of claims and contract changes.Develop strategies to ensure preservation of the company entitlements through effective and timely application of contractual mechanisms.Support the company’s Representative managing contract risk, managing claims, contract changes and disputes,Perform and prepare entitlement and quantum analysis and, developing validity and strength of claims reports and claim negotiation mandates.Engage and collaborate with internal and external legal advisors on claims management issues of material disputes.Prepare Review and/or oversee and support the preparation of required documentation for all aspects of contract management and administration including management of contract changes and contractor payments. Ensure consistent methodology and processes for issues being managed.Understand, identify, comprehensively analyze and calculate quantum associated with claimed events, delay costs, schedule impact and budget allocations.Provide leadership, coaching and mentoring to develop claims and contract management skills and knowledge within the team.Collaborate with internal stakeholders to improve contracts and claim management practices across the business.Implement and improve internal processes to monitor, analyze and provide reporting, to the project stakeholders, around forecasting contentious claims and liabilities.Develop claims avoidance, mitigation and management practice within the confines of the company’s practices and financial policies. Apply
WFH Customer Service/Data Entry (remote) - Urgent Position
Company Confidential, Edmonton, AB
The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims informationBenefitsWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more
WFH Customer Service/Data Entry (remote) - Urgent Position 2
Company Confidential, Vancouver, BC
The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims informationBenefitsWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more
Customer Service/Data Entry Representative (WFH)
Company Confidential, Toronto, ON
The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination team. Please note that this is a remote position.We will provide you with the equipment as long as you have your own high speed internet connection.Essential Duties and Responsibilities:+ You will primarily be doing data entry of claims information into our claims management systems.+ Follow up on missing information in order to process the claim.+ Review invoices to ensure accuracy.+ Compile reports from systems with claims information. Required:+ High school diploma + 6 months to 1 year of work experience+ Basic computer and typing skills
Customer Support Associate
BCLC, Kamloops, BC
Customer Support Associate Location: Kamloops, BC, CA Job Function: Customer Service BCLC exists to generate win-wins for the greater good. For our people, our players, our communities, our industry, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition. We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC. For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops This is a Permanent, Part Time opportunity - You must be available to work Monday-Sunday between 06:00 am - 12:00 am Expected Hourly Rate of Pay: $26.29/hr - $32.86/hr - $41.08/hr The Company For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.6 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province. Job Summary: The Customer Support Associate role provides support to BCLC's customers, by providing information, technical troubleshooting, prize claim processing and performing administrative duties for a diverse audience. The role provides service in a variety of channels, including face-to-face, voice, live chat, email, SMS, social media and more. The Customer Support Associate provides information about BCLC's GameSense programs and refers customers to GameSense Advisors or other resources as required. In consultation with security personnel, provides assistance to individuals concerned about their gambling, or that of someone close to them. This includes assisting individuals with information on BCLC's Voluntary Self-Exclusion (VSE) enrollment. Key Accountabilities: Provides service to BCLC's internal and external customers in a variety of channels, including face-to-face, voice, live chat, email, SMS, social media and more. Maintains an exceptional level of Customer Service, which is measured through customer experience KPIs. Conducts varied troubleshooting and customer service work related to BCLC systems, casino, bingo, lottery and PlayNow products, gaming equipment and prize claims ensuring effective and efficient gaming operations. Draws upon knowledge of corporate policies and procedures, as well as provides input into the development of Customer Support Centre practices within the confines of corporate standards. Collaborates with peers to resolve both internal and external issues and demonstrates innovative thinking by participating in the development of recommendations for new approaches to enhance our customer experience. Documents, supports, and resolves customer inquiries pertaining to customer service or technical troubleshooting issues and escalates to the appropriate parties when required. Deals with challenging customer situations, resolves conflict, and handles confidential information in a professional, sensitive and courteous manner. Provides information about BCLC's GameSense programs and refers customers to GameSense Advisors or other resources as required. In consultation with security personnel, provides assistance to individuals concerned about their gambling, or that of someone close to them. This includes assisting individuals with information on BCLC's Voluntary Self-Exclusion (VSE) enrollment. Supports the orientation and onboarding of new staff joining the department or assisting existing staff members adapt to new policies and procedures. Develops and maintains strong collaborative relationships with important stakeholders including vendors, clients, service providers, security personnel and other BCLC staff. Provides support with administrative tasks, as required. Minimum Required Qualifications: Education and Experience Post-secondary certificate or diploma; 2-3 years customer service experience in related environment; An equivalent combination of education and/or experience may be considered. Technical Requirements Excellent interpersonal and customer service skills; Outstanding skills in customer relations, with consideration and judgement to be sensitive to the needs of individuals; Willingness to learn new skills across our customer service channels Flexibility to rotate into different work areas as required (CSC, Service Desk, Player Services) Excellent written and verbal communication skills; Ability to articulate complex ideas and problem resolution clearly via telephone, chat tools, and email, to technical and non-technical persons; Excellent problem solving and analytical thinking/innovation, including the ability to identify and analyze technical problems; Proven ability to work both independently and part of a team; Organizational skills that include attention to detail; Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality; Strong computer skills - MS office suite including Visio, internet applications; Knowledge of customer support tools (phone systems, call tracking, trend reporting) would be an asset. Working Conditions: Shift work, including, days, evenings, nights, weekends and holidays is required; Minimum 22.5 hours per week Ability to work overtime, as required. What's in it for you Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning See all our rewards here However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience. We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong . Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out ! Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more ! If you require accommodation so you can be at your best in the interview, please let us know: [email protected] . All candidates must be at least 19 years of age and legally eligible to work in Canada Posting Open Until 11:59 pm PST, Sunday, April 28th, 2024
Customer service remote position
Company Confidential, Quebec City, QC
The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination teamYou will primarily be doing data entry of claims information into our claims management systemsFollow up on missing information in order to process the claimReview invoices to ensure accuracyCompile reports from systems with claims information
Account Manager - Group Benefits & Pension
Equest, Burlington, ON
Account Manager - Group Benefits & PensionBurlington, ON, Canada Req #2885Friday, April 12, 2024We're searching for an Account Manager for our Group Benefits & Pension team with our Winch Group acquisition. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for an Account Manager at our Burlington, Ontario office. Are you looking for growth in your career? If so, we want to hear from you. We are looking for a career-minded individual who is focused on expanding their experience in a rapidly growing organization. Discover what's possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients Why we'll love You: Prior experience in group benefits/pension and/ or insurance-related industries Excellent listening, verbal communication, and writing skills Ability to multi-task and prioritize to meet advisor and client needs Superior organizational skills Time management skills - must be able to meet competing deadlines and work well under pressure Proficient in using Microsoft Office including Word, Excel, and PowerPoint BONUS: LLQP license Once here, you'll: Be a contributing member of our inclusive culture, alongside a vibrant national team of people with a wide variety of backgrounds. Always uphold a client-first focus through the claims process Provide support to Advisors, including the set-up of new groups, completion of annual renewals, pension governance reports, client service and administration Day-to-day management general administration and maintenance of group client activities Interact with advisors, insurance companies, plan administrators and members to provide information in response to inquiries Coordinate timely preparation and delivery of necessary client materials Participate in client meetings including new group implementations, problem-solving sessions, and general client relationship-building events, as required. Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] Now Burlington, ON, Canada