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Guest Experience - Customer Service
McDonaldu0027s, CA
McCafé has a proud history of delivering quality coffee, baked goods, and delicious food items to guests across Canada. We highlight the rich, full-bodied flavour and enticing aroma of our signature espresso. We prepare our specialty coffees to your liking, and each are created with fresh Canadian milk, which is steamed, and perfectly frothed to deliver the ideal coffee experience every time. Guest Experience Leader We currently have an opportunity in our restaurant for a full-time & part-time Guest Experience position. The Guest Experience is responsible for elevating the guest experience in our restaurants and providing assistance that exceeds our guests' expectations of McDonald's. The Guest Experience consistently maintains the positive, professional image of McDonald's guests.The selected candidate will be responsible for the following:Connects with guests throughout the restaurant to provide a welcoming dining experience which includes, but is not limited to, providing directions, assisting parents and seniors, and inquiring about the quality of their visit and food Works with the maintenance and dining room crew to identify and ensure that the restaurant remains clean, well-maintained, and properly equipped to meet guests' needsBecomes a Guest Traffic Guide (GTG) during peak periodsDevelopment Provided:Trained to be an expert on McDonald's, our history, our menu, and our community involvement, specific to the restaurant Demonstrated knowledge about their local community, how to give directions and how to connect with all types/generations of guestsThe ideal candidate will have: Engaging, extroverted personality and customer-focused mentalityProficient in-service stations, and certified in guest fundamentals Dedication to increasing the guest experience through proactive anticipation of guests' needs Demonstrated the ability and the empowerment to step in during guest recovery Prior hosting experience is an assetOur offer Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is: Flexible hours/shifts that suit your needs A safe, respectful, and inclusive workplace Access to world-class training and skills development opportunities that take you further A total rewards package that includes discounts, incentives, and recognition perks Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit us every day Your vibe and experience While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are. You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm and collected in a fast-paced environment. You understand there is no "I" in team and thrive in social situations. You're always willing to learn and grow. You get that service isn't a transaction, it's about connection. That a smile can make all the difference in someone's day. It's genuine, and it's who you are. About us The McCafé brand launched in Canada in 2011, becoming a leading player in the Canadian quick-service coffee landscape with its Premium Roast coffee and espresso-based beverages. Building on its strong coffee credentials, McCafé has expanded into other menu categories including Real Fruit Smoothies, Frappés, and Bakery. McCafé opened its first standalone café in Toronto in 2015, offering its signature coffee products along with a café-style menu. McCafé coffee is made from 100% Rainforest Alliance Certified Arabica beans and can also be found in grocery stores and in the air on WestJet. For more information, please visit www.mcdonalds.ca/mccafe .McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplace has a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Director Consulting Services - SAP
CGI Group, Toronto, ON
Position Description: Director Consulting Services-SAPPosition Description :We are a global company of owners who shape the direction of our company and our own careers. CGI is among the largest independent IT and business consulting services firms in the world, and after 40+ years, we're still growing! The best version of us starts with you! Join CGI as a Director of Consulting Services (DCS) in Toronto, ON.The best version of you starts with a willingness to evolve and continually challenge yourself. This is an exciting opportunity to lead a portfolio of engagements for one of our telecommunications clients. This leader will have management responsibility with a significant focus on business development and delivery of consulting/products/services to our client. You will also manage engagement financials, client relationships and members while maintaining profitable growth year over year. We come together as teams with a diversity of backgrounds to solve the complex business and IT challenges with comprehensive services for leading organizations around the world.Our ideal candidate should possess deep telecommunications services domain experience, specifically in the field of IT and related delivery capabilities. You will be responsible for bringing solutions and thought leadership to our clients, work well in collaborative environments, be highly motivated by delivering excellent services to our clients and ensuring their satisfaction. Together we achieve meaningful results for our clients, invigorate the lives of our colleagues, and work to strengthen the communities we call home.As the DCS - SAP Practice, you will lead a team of senior SAP consultants and consultants that will be part of your delivery organization. Expertise in SAP S/4Hana is required. You will lead strategic pursuits, guide proposal building and orals presentations to create business solutions based on client growth requirements and market-driven business enhancements. Your team will take accountability for the winning of competitive proposals and the successful executions of assignments, projects and large delivery programs coordinating with local and global delivery centers. Employ and leverage your experience and creativity to design, propose and execute solutions for complex client problems in advanced business and technology environments.Your future duties and responsibilitiesJob Responsibilities:• Act as CGI lead, trusted advisor and business partner in identifying client needs and developing business process and technology solutions that solve critical issues and support organizational priorities• Provide guidance specific to effective SAP delivery requirements and SAP Agile methodology for various projects• Build strong relationships with clients in order to better understand and proactively respond to their needs, promote CGI full services offerings and help clients meet their strategic and tactical goals• Act as outside agent of change for our clients in order to improve services and productivity on an ongoing basis.• Provide sales leadership to global account teams supporting the client• Lead the account team in building client account strategies and plans• Identify solution providers with industry leading solutions for potential partnerships• Oversee delivery activities, working with delivery executives, to ensure solutions both deliver on-time and on-budget as well as deliver on business value. Ensure teams drive innovation and foster collaboration between CGI and client teams.• Develop a team, aligned with account growth, to evolve CGI's business within the account• Meet or exceed bookings, revenue and profit targets for the account• Accountable for managing the contract, P&L and to maintain alignment across all stakeholders with CGI and the client organizationClient Focused:• Establish credibility and trust across key decision makers and influencers at client organizations.• Be recognized as the client and industry expert through a clear understanding of industry best practices, and how CGI solutions support and accelerate the achievement of clients’ business goals.• Assess and respond to gaps between current projects, customer needs, and industry trends/competitive offerings.• Propose and implement program modifications or enhancements based on performance analysis and client input.• Prepare and deliver Quarterly Business Reviews. Conduct internal and client governance meetings with key stakeholders• Act as the Executive Level escalation point-of-contact to ensure appropriate handling and communication of client issues.• Identify and monitor “at risk” projects and programs that could jeopardize current or future opportunities.• Service delivery & performance management (SLAs, projects)Internally Focused:• Identify new revenue opportunities and partner with Business Development and Delivery Leaders to develop strategy to drive the opportunities.• Develop and drive client business plans that include all aspects of account management including revenue, revenue growth, client satisfaction, key players, challenges, risks, and opportunities.• Actively participate with Industry Account Teams in internal discussions regarding new revenue opportunities and contract renewal process to ensure expectations are clearly understood and defined appropriately in terms of CGI’s ability to meet client expectations.• Lead the Account Team to institute positive changes resulting in improved sales opportunities and account penetration.• Identify and obtain cross-department resources to successfully implement new client initiatives, program enhancements and service offerings.• Thrives in an entrepreneurial, flexible, results-oriented, performance based environment.• Resource management: attract and retain internal talent pool by fostering career development. Education• Bachelor’s degree in Management Information Systems, Computer Science or related field of studyRequired qualifications to be successful in this roleQualifications:• 10+ years of enterprise sales or account management experience; including delivery and contract management.• Demonstrated success at collaborating, building consensus, and driving multiple projects to completion within cross-functional areas.• Expertise in management consulting or professional services offerings and go-to-market strategy.• Ability to develop and build strong productive working relationships with clients and internal stakeholders.• Ability to lead and participate in executive level business and technology discussions.• Excellent communication, interpersonal, and organizational skills.• Strong problem solving and presentation skills.• Experience with the systems development lifecycle, methodologies, estimating, and architecture will be useful for this role• Global delivery experience• Industry experience in Telecommunications and knowledge of retail preferred#LI-GJ2 Skills: Contract ManagementAgile Delivery ManagementDelivery Management What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. 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Senior Director, Business Property Finance
BMO, Montreal, QC
Application Deadline: 05/02/2024Address:105 rue St-Jacques OBusiness Property Finance team focuses on alternate real estate sectors. Sectors covered include Seniors Housing, Hotels, Student Housing, Storage, Film Studio finance, data centers and parking. The role involves managing a large and complex portfolio of clients with portfolio size >$700 million in loans and over $10 million in revenue. Portfolio management includes both credit management and sales. Director is responsible for leading a 2-person team, which includes a dedicated associate and is involved in both underwriting credit and sales. Facilitates growth initiatives for the Bank through significant business development and excellent management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation from sales and syndications. Ensures the required internal control standards, including adherence to audit, regulatory and compliance policies.Leads and executes business development plans to that business goals are achieved or exceeded.Optimizes returns and capital on assigned portfolioProvides clients strategic input into business decisions as a trusted advisor.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter and sector expert on relevant regulations and policies.Advises on sales strategy based on a deep understanding of the market, relevant industry verticals, market competitors, client needs and business growth opportunities.Conducts independent analysis and assessment to resolve strategic issues.Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Networks with industry contacts to gain competitive insights and best practices.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Manages the risk of the assigned complex portfolio in a timely and precise manner.Directly manage the annual review process, interim reviews, specified quarterly reports and resolution of exceptions.Maintains accurate documentation and ensure adherence to prescribed policies and procedures and overall safety of the Bank's position.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements.Gathers data to advance sale process and completes all required documentation.Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action.Tracks implementation requests to keep the process on track with timelines.Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback.Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes.Provides research and data gathering to sales team to facilitate solution to the client's/prospect's business and needs.Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met.Maintains current client information on Bank system/files to ensure client history is accurate and complete.Ensures accurate billing to clients.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed. Qualifications: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.Demonstrated history of successful business development, including ability to network in external marketsDemonstrated knowledge of relevant industry verticals and market's competitive environmentExperience in contact negotiations with both clients and legal counselExperience drafting responses to complex RFPsExperience with Sales Strategy and Sales referral process developmentRisk Management - In-depthSales and Service Management -In-depthRelationship Management - In-depthChange Leadership - WorkingConflict Management & Resolution -In-depthResource Planning - WorkingBusiness Acumen - In-depthFinancial and Working Capital Understanding - In-depthStrategic Thinking - WorkingSeasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem-solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:8Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Senior Director, Business Property Finance
BMO Financial Group, Montreal, QC
Application Deadline: 05/02/2024 Address: 105 rue St-Jacques O Job Family Group: Commercial Sales & Service Business Property Finance team focuses on alternate real estate sectors. Sectors covered include Seniors Housing, Hotels, Student Housing, Storage, Film Studio finance, data centers and parking. The role involves managing a large and complex portfolio of clients with portfolio size >$700 million in loans and over $10 million in revenue. Portfolio management includes both credit management and sales. Director is responsible for leading a 2-person team, which includes a dedicated associate and is involved in both underwriting credit and sales. Facilitates growth initiatives for the Bank through significant business development and excellent management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation from sales and syndications. Ensures the required internal control standards, including adherence to audit, regulatory and compliance policies. Leads and executes business development plans to that business goals are achieved or exceeded. Optimizes returns and capital on assigned portfolio Provides clients strategic input into business decisions as a trusted advisor. Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group. Acts as a subject matter and sector expert on relevant regulations and policies. Advises on sales strategy based on a deep understanding of the market, relevant industry verticals, market competitors, client needs and business growth opportunities. Conducts independent analysis and assessment to resolve strategic issues. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. Networks with industry contacts to gain competitive insights and best practices. Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Manages the risk of the assigned complex portfolio in a timely and precise manner. Directly manage the annual review process, interim reviews, specified quarterly reports and resolution of exceptions. Maintains accurate documentation and ensure adherence to prescribed policies and procedures and overall safety of the Banks position. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements. Gathers data to advance sale process and completes all required documentation. Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action. Tracks implementation requests to keep the process on track with timelines. Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback. Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes. Provides research and data gathering to sales team to facilitate solution to the clients/prospects business and needs. Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met. Maintains current client information on Bank system/files to ensure client history is accurate and complete. Ensures accurate billing to clients. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Qualifications: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. Demonstrated history of successful business development, including ability to network in external markets Demonstrated knowledge of relevant industry verticals and markets competitive environment Experience in contact negotiations with both clients and legal counsel Experience drafting responses to complex RFPs Experience with Sales Strategy and Sales referral process development Risk Management - In-depth Sales and Service Management In-depth Relationship Management - In-depth Change Leadership - Working Conflict Management & Resolution In-depth Resource Planning Working Business Acumen In-depth Financial and Working Capital Understanding In-depth Strategic Thinking Working Seasoned professional with a combination of education, experience and industry knowledge. Verbal & written communication skills - In-depth / Expert. Analytical and problem-solving skills - In-depth / Expert. Influence skills - In-depth / Expert. Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert. Able to manage ambiguity. Data driven decision making - In-depth / Expert. This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $84,000.00 - $156,000.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Real estate law clerk
Dulku Law Professional Corporation, Mississauga, ON, CA
The Real Estate Law Clerk will be responsible for completing residential, commercial and builder transactions.The ideal candidate will have a minimum of 2 years of experience as a real estate clerk in a law firm setting and must be an individual who is responsive, resourceful, and possesses a professional attitude with great client service skills, and who manages assignments and priorities to ensure deadlines are met and files are continuously and consistently moving forward.MAJOR RESPONSIBILITIES & JOB DUTIESDrafting and Revising:Perform a variety of legal and administrative duties in the area of Real Estate law and will be tasked to prepare and manage documentation for residential and/or commercial real estate transactions from beginning to end.Drafting requisition letters and closing documentsDraft all routine correspondence and prepares drafts of registerable instruments, licenses and other documents, based on precedents and sample formsPrepare closing documents to complete real estate closings, including statements of adjustment and funds summariesDue DiligenceComplete all steps necessary to complete real estate transactions, including review of agreement, noting critical dates, submitting off-title search requests, conducting and reviewing all searchesSearch titlesAssess and resolve title issues, including analyzing and summarizing registered encumbrancesFile and Document Management:Maintain and update all current files and archives in filing systemPerform, review and summarize searches of title and off-title due diligenceOtherHandle complex and/or sensitive situations and multiple simultaneous responsibilities relating to real estate transactionsFamiliarity with corporate/commercial transactions, wills/estate matters, and/or civil litigation would be an assetMinimum QualificationsCompletion of a Bachelor's DegreeAbility to handle all aspects of residential real estate (e.g., reviewing and updating title, preparing closing documents and correspondence, submitting and reviewing title and off-title search requests, preparing electronic registration documents, etc.)Strong organizational and time management skillsProfessional communication skills with clients, lawyers and team membersExcellent multi-tasking abilitiesProven ability to manage a large workload volume, competing priorities and demandsSound ability to adhere to strict deadlinesProficiency in MS Office (Outlook, Word, Excel, PowerPoint, etc.), Teraview, Lawyer Done Deal, RealtiWeb, and PC LawAbility to work independently, take initiative and follow instructions with minimal supervisionAbility to work well within a team environment
Personal Banking Associate - Mandarin Speaking
BMO, Toronto, ON, CA
Application Deadline: 03/19/2024Address: 5516-5522 Yonge St, Units 4-7Job Family Group:Retail Banking Sales & ServiceIFIC or CSC must be completedMandarin speaking is highly in demandDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking.Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.Meets customer transaction-based needs with seamless execution.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.Drive to deliver a personal customer experience.A focus on results and the ability to thrive in a consultative sales and team-based environment.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Compensation and Benefits:$35,000.00 - $52,000.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Customer Service Reprensentative
BMO, Magog, QC
Application Deadline: 04/28/2024Address:498 rue Principale ouestDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Identifies customer needs and initiates referrals to BMO colleagues.Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:No prior experience necessary; post-secondary degree or certification in related field of study is desirable.High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.Projects a professional presence.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.A focus on delivering a personal experience to customers.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Intellectual Property Technical Advisor
Soucy, Drummondville, QC
WHAT TO EXPECT Intellectual property is important to us! As a technical advisor in intellectual property, you can help us protect the fruits of your labor and that of your team. Are you motivated by product development, R&D and artificial intelligence? This position is for you.At Soucy, we are committed to protecting the rights related to intellectual work and to promoting the dissemination of knowledge essential to innovation.Reporting to the Intellectual Property Engineer, your main duties will be to :Participate in the evaluation of new concepts to identify potential innovationsConduct prior art searchesParticipate in the drafting of patent applicationsCoordinate the monitoring of new patents with engineering teamsAnalyze existing patentsParticipate in the evaluation of potential issues of encroachment on third-party intellectual property rights by products offered by Soucy
Legal Advisor
Soucy, Drummondville, QC
WHAT TO EXPECTAre you a member of the Barreau du Québec or the Chambre des notaires du Québec and have experience in corporate law? Are you interested in a position focused on business law, mergers and acquisitions (not litigation!)? You will  be working within the Soucy Service Centre’s legal team in order to provide legal support to our various subsidiaries in different areas of law (corporate, intellectual property, environment, labour and employment, etc.).  You will also contribute to their legal risk management to help them pursue their strategic objectives. Here's an overview of your tasks:Analyze, draft and negotiate contractual agreements related to our business activities (e.g. supplier contract, licenses) as well as any relevant legal documentation in the context of the management of the company's business (e.g. confidentiality agreement, legal notice, etc.)Analyze and interpret laws, regulations, decrees and any other legal texts or documents and ensure that the interests and liability of the group companies are adequately protectedCollaborate with our external legal advisorsCollaborate with managers of various departments to advise them on various legal aspectsEnsure compliance with contractual agreements, corporate policies and applicable laws and regulationsIdentify legal issues, analyze possible solutions and provide recommendations to achieve business objectivesParticipate in the creation, drafting and implementation of standard procedures, policies and contracts
Customer Service Representataive
BMO, Brampton, ON
Application Deadline: 03/29/2024Address:9990 Airport RoadDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Identifies customer needs and initiates referrals to BMO colleagues.Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:No prior experience necessary; post-secondary degree or certification in related field of study is desirable.High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.Projects a professional presence.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.A focus on delivering a personal experience to customers.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Grade:2Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
120404 - Low Carbon Resilience Manager, Facilities Planning and Real Estate
Vancouver Coastal Health, Vancouver, BC
Low Carbon Resilience Manager, Facilities Planning and Real Estate Job ID 2024-120404 City Vancouver Work Location 520 West 6th Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 09 Min Hourly CAD $52.61/Hr. Max Hourly CAD $75.62/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $52.61/Hr. - CAD $75.62/Hr. Job Summary Come work as a Low Carbon Resilience Manager, Facilities Planning and Real Estate with Vancouver Coastal Health (VCH)! Reporting to the Chief Project Officer & Executive Director, responsible for leading the integration all aspects of the low carbon resilience and environmental sustainability requirements into the Richmond Hospital Redevelopment and other capital project work as required. This Manager will coordinate with the VCH Energy and Environmental Sustainability team to provide leadership of the effective identification, promotion, implementation and evaluation of all provincial environmental initiatives, policies, and targets, as well as support the VCH Planetary Health priorities and reporting requirements. The current phase of the Richmond Hospital Redevelopment is planning to use an Alliance project delivery model, this Manager will support the Project Owner (Vancouver Coastal Health) as a member of the future integrated Project Alliance team. Why apply for the Richmond Hospital Redevelopment project? This position will work on the Richmond Redevelopment Project: A 10 year project, approved by the Ministry of Health, at a cost of $860.8M. It will see the addition of a brand new 9 story acute patient care tower with a state of the art Emergency Department, ICU, Medical Imaging and increased bed capacity. Do you have what it takes to take part of this ambitious project? Join our team now! As a Low Carbon Resilience Manager, Facilities Planning and Real Estate with Vancouver Coastal Health you will:Develop, implement and update the strategic low carbon resilience and environmental sustainability requirements and goals in coordination with the Richmond Hospital Redevelopment team, and Energy and Environmental Sustainability Identify low carbon resilience opportunities and develop appropriate action plans, taking into account current technologies, resources, project constraints, and needs of the Richmond Hospital Redevelopment, and may support similar plans for the Richmond Community of Care, as required.Develop relationships with the VCH Planetary Health team to build capacity and share ongoing knowledge, and to clarify the appropriate reporting for the Richmond Hospital Redevelopment.Manages a project budget, as needed, for specific studies and resources to inform and integrate design strategies into project Implements appropriate changes to the project and/or project scope to meet specific sustainability targets for the organization. Benchmark utility consumption data, carbon intensity, and energy demand levels for assigned facilities and compares data with other facilities within the organization in coordination with the Energy and Environmental Sustainability Identify external incentives and funding sources for implementing energy conservation and climate risk design strategies; prepares business cases for low carbon resilience projects including analytical and presentation work to facilitate energy conservation and awareness. Coordinate with the Energy and Environmental Sustainability team, and utility partners, and coordinates with consultants to submit applications related to new buildings and retrofit projects at the assigned facilities, in coordination with Project Managers from the Facilities Capital Projects and Facility Maintenance and Operations Team. Maintain industry leading knowledge of energy management, climate risk reduction, and energy efficiency practices, and technologies by liaising with other experts, reviewing current literature and attended various seminars and/or conferences on low carbon resilience; develops and maintains relationships with key business leaders to support them in resolving energy management issues.Carry out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & ExperienceBachelor's Degree in Engineering, Business, Building Technology or related field, a professional designation and additional training in energy management/sustainability.Seven (7) to ten (10) years’ recent related experience planning, implementing and operationalizing energy management programs in a large complex multi-site environment, or an equivalent combination of education, training and experience. Knowledge & AbilitiesComprehensive knowledge of building mechanical, electrical and building automation systems.Demonstrated knowledge and experience with energy efficient technology related to lighting systems, HVAC systems, cooling plant equipment, heating plant equipment and control systems.Demonstrated knowledge and experience with climate risk assessments in major projects. Familiar with the provincial Environmental, Social, and Governance policies and requirements Comprehensive knowledge of project management principles and methodologies and experience with capital and energy projects.Comprehensive knowledge and experience in project management, contract management, budget development, business case development, financial controls and analysis.Thorough understanding of available resources for projects and applicable stakeholder groups.Demonstrated ability to lead, facilitate and gain consensus with various stakeholders and teams.Ability to maintain projects and meet deadlines in a dynamic work environment.Ability to develop and maintain working relationships with internal and external stakeholders.Ability to work independently and as a member as a team.Ability to operate related equipment including related software applications.Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Human Resources-Executive
Marriott International, Goa, Any, India
Job Number 24047344Job Category Human ResourcesLocation Goa Marriott Resort & Spa, Post Box No. 64 Miramar, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 03:56 PM
Private Banker - BMO Private Wealth
BMO Financial Group, Montreal, QC
Application Deadline: 04/21/2024 Address: 1250 boul Rene Levesque Ouest Job Family Group: Wealth Sales & Service Develops, manages, retains and grows profitable banking relationships with high-net-worth clients and prospects. Assists in the design, development and delivery of solutions that meet the clients complex balance sheet management needs while providing expert service and highly personalized interaction. Develops and executes a business plan to profitably grow overall banking revenue while maintaining adherence to the Banks risk tolerance. Works collaboratively in the branch and regional teams to identify and make referrals. Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank policy & procedures. Works in a deal team environment using planning-based approach to develop and execute the growth and retention strategy the portfolio. Provides superior service to an assigned portfolio of clients with the objective of becoming their trusted advisor. Leads a deal team to meet client needs when acting as the lead relationship manager. Manages the retention and expansion of client relationships through a contact strategy and an ongoing review the clients banking needs. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Maintains knowledge and understanding of financial planning principles, incorporating this into planning strategies to help clients. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Monitors and tracks performance and addresses any issues. Ensures high quality of information obtained to support decisions. Contributes to the assigned portfolios profitability through expense control and profitable pricing practices for products and services. Negotiates appropriate pricing using discretion where required to build a profitable portfolio. Provides integrated and customized advice, and helps clients achieve their financial and personal goals using a consultative approach in customer conversations. Applies financial planning skills and concepts against each clients personal and financial situation. Acts as an ambassador to enhance BMOs reputation in the market. Adheres to all policies and procedures, guidelines, legal and ethical requirements and regulations including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy, and disclosure of outside business activities. Maintains up-to-date knowledge and understanding of all banking products, processes, and relevant legal, regulatory and technology requirements. Ensures lending and non-lending decisions, prospecting activities are adequately documented; responds to questions and resolves issues raised through audits, quality checks and reviews. Manages risk and minimizes losses through monitoring and control reports, ensuring verifications are completed in accordance with guidelines. Documents and follows-up on any discrepancies to procedures, operational risks and escalates per guidelines. Performs sales and service support activities to meet client needs and maintain overall service levels. Develops rapport and instills confidence with the client to develop credibility and earn their trust. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Bilingualism French and English Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled. Credit Qualifications and associated credit knowledge and skills according to the standards established within the credit qualification process, policies, and procedures. Financial Planning accreditation IQPF required or in the process of completion Working knowledge of Personal and Commercial credit and non-credit products. In-depth sales and client service skills In-depth business development skills with successful track record Expert relationship management skills. Able to work independently, resolving complex or ambiguous issues or situations. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth Comptences pour la prise de dcisions fondes sur les donnes comptences approfondies. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $68 000,00 - $126 000,00 Pay Type: Salaried & Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Paralegal - Real Estate Law
Patakfalvi Notaire inc., Laval, QC
Join the Patakfalvi Notaire family! We are recruiting a full-time paralegal, practicing mainly in the field of real estate law. Would you like to join a dynamic team where you can develop your career? Send your CV to [email protected]'ll find a harmonious and safe working environment, competitive wages, and the encouragement of personal development! We also offer a very flexible work schedule to facilitate work-life balance.Flexible working hours and hybrid workspace;Free membership to Carrefour Multisport gym;Safe, thriving workspace.We invite you to visit our website to find out more about our firm. https://mynotaire.ca/ Are you passionate about notarial law? Patakfalvi Notaire Inc. is looking for a paralegal to work with notaries, particularly in real estate law. If you're looking for a stimulating practice in Laval with a fast-growing firm of notaries, this position is for you!Skills and aptitudes requiredDEP in paralegal or related studies;Good knowledge of Microsoft Office;Good interpersonal and organizational skills;Knowledge of Paramaître (an asset);Experience in real estate law (an asset);Bilingual, both written and spoken;Excellent oral and written communication skills;Customer service oriented;Rigor, attention to detail and dedication to work;Ability to work under pressure;Self-reliance and resourcefulness;Ability to work as part of a team;Main responsibilitiesYou'll be working very closely with two notaries, and will be involved in a variety of files (mortgages, refinancing, wills, etc.). Your main responsibilities will include the following: Open, maintain and close files;Publish notarized deeds;Transcribe dictations in both official languages;Validate and verify data with the REQ, land register;Communicate with various legal stakeholders and customers;Prepare and send copies of deeds to customers;Ensure rigorous follow-up of files, management of deadlines.
Payments Operational Risk -Vice President
JPMorgan Chase, Mumbai, Any, India
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. Job Summary The successful candidate will be part of the Corporate & Investment Banking (CIB) - Payments, Asia Pacific Operational Risk team and will join a small regional team of risk professionals from a diverse range of backgrounds and experience who collectively ensure that the Firm's Operational Risk Management Framework is implemented and functions effectively. Job responsibilities: Support the operational risk function in CIB Payments and promote a strong culture of Operational Risk Management and operational excellence, Independently assess and, as appropriate, provide credible challenge of 1 st LOD (line of defense) risk management activities and escalate any new emerging risks or issues for a product, service, legal entity and / or function, Facilitate and monitor risk management practices, Identify, analyze, measure, and report on Risks and Issues, Execute risked-based independent monitoring and deep dives and evaluate testing results of 1LODrisk management activities from an operational risk perspective, Oversee risks associated with Payments New Business Initiatives (NBI) and other programs within the business and challenge the control environment within these programs Build consultative relationships with Payments management, control teams, CCOR and Risk colleagues to drive and influence strategic programs decisions Required qualifications, capabilities, and skills We are looking for someone excited to join our organization. If you meet the minimum requirements below, you are encouraged to apply to be considered for this role. Bachelor's Degree or equivalent Comprehensive understanding of Payment Lifecycle for both Domestic and Cross Border Payments including various types of Payments. Understanding of other products such Liquidity Solutions, Escrow, Trade & Working Capital etc. would be an added advantage 12+ years of professional experience related to financial services, risk management, compliance or internal audit Strong Microsoft PowerPoint and Excel skills Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Excellent organizational and project management skills; able to manage competing priorities under tight deadlines Proven ability to collaborate and build strong partnerships. Intellectual curiosity with a proven ability to learn quickly High degree of initiative, self-direction, and ability to work well under pressure Preferred qualifications, capabilities, and skills The following additional items will be considered but are not required for this role Knowledge of Payments or Trade Business About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.Salary: . Date posted: 03/27/2024 10:24 PM
Technician – English Customer Service
Canlak, Markham, ON
Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.We've been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada. We are a team of over 175 employees across North America.Benefits of working with us:A permanent full-time position;Work schedule: Monday to Friday 7:15 am -3:45 pm;A salary paid weekly;Eligible for group insurance after 3 months of continuous service;Group RRSP with employer contribution;Two floating days per year;A professional, dynamic, friendly and caring team.Employee duties and responsibilities :Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers. His/her main tasks will be to:Take orders from customers;Respond to requests for information from internal and external customers;Follow up on orders and negotiate with the production department and customers;Manage the return of merchandise;Take care of price management as a team;Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans;Follow up on all batch deposits / new forms / cheques etc (once I have deposited them);Take care of stationery orders and other necessities for the company;Assist with data entry (batch ticket closing / new form entry);Any other related task. 3 to 5 years' experience as a customer service agent.3 to 5 years experience as a production or inventory assistant or similar experience will be considered.French and English, spoken and written because communications are in both languages.
BAND 3 - Strategic Policy Advisor
BC Public Service, Fort Nelson, BC
Posting Title BAND 3 - Strategic Policy Advisor Position Classification Band 3 Union N/A Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $86,200.00 - $122,100.01 annually Close Date 4/11/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Ministry of Finance Ministry Branch / Division Ministry of Finance Job Summary Bring your policy and legislation expertise to this leadership role.The Policy & Legislation Division provides policy analysis and advice to the Minister of Finance, Cabinet, the Deputy Minister of Finance, and other senior government officials. The Division is responsible for tax policy, intergovernmental fiscal relations, providing strategic oversight of BC Assessment, administering the annual Property Assessment Review Panel process, financial and corporate sector policy and data analytics, and directs the implementation of related government decisions through development and preparation of legislation.The Financial and Corporate Sector Policy Branch provides advice to the Minister of Finance on policy and legislation respecting financial institutions, securities law, pension standards, real estate regulation and corporate governance frameworks. The overall objective of the Financial and Corporate Sector Policy Branch is a fair, effective and efficient legal framework for the financial, real estate and corporate and commercial sectors, which facilitates economic activity and protects the public interest.The Strategic Policy Advisor provides analytical leadership within the branch by coordinating policy reviews and other projects and by providing general guidance and direction to less experienced analysts. The Strategic Policy Advisor is responsible to the Director or Executive Director for the overall success of a review or project including the quality of the analysis, practicality of the recommendations and completion within specified time periods.Job Requirements: University degree in law, economics, public administration, business or a related field; OR an equivalent combination of education, training and experience may be considered. Minimum two (2) years' related experience conducting independent research, analysis, and advice on complex issues, including evaluation of options and recommendations. Preference may be given to candidates with the following experience: Experience managing legislativeprojects and implementing policy decisions. Experience conducting research on issues affecting the financial services or corporate and commercial sectors. Experience preparing briefing materials and briefing senior officials. Experience consulting and corresponding with senior officials, both in and out of government. Experience in consulting and corresponding with industry representatives and the general public, including explanation of technical details on complex issues. Graduate degree in law, economics, public administration, business or a related field. More than two (2) years' experience conducting independent research, analysis, and advice on complex issues, including evaluation of options and recommendations. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management
Senior Legal Counsel, Commercial Contracting
PwC, Toronto, ON
A career in Office of General Counsel, within Internal Firm Services, will provide you with the opportunity to be a part of the Firm's legal department by providing dedicated legal support in the areas of litigation, counselling, and corporate, commercial, and employment law. You'll play an important part in all aspects of regulatory proceedings involving the Firm and its personnel by supporting on regulatory issues, advising the Firm on matters relating to its operations, supporting the Firm's client contracting function, and advising on matters related to employees.As part of our team, you'll help with researching background information related to legal issues and prepare legal documents. You'll focus on drafting contracts or legal agreements, retaining files of prepared legal documents, and coordinating requests between internal and external counsel. Meaningful work you'll be part of As a Senior Legal Counsel, Commercial Contracting , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: • Support Chief Contracting Officer in delivering the Firm's client contracting requirements including matters related to advisory, audit and assurance, deals, and tax services, information technology, intellectual property, privacy, cybersecurity and policy development • Lead, structure, draft, review and negotiate complex contracts including master services agreements, global master framework agreements, managed services agreements, service agreements, engagement letters, licenses, complex technology and professional services transactions, secondment agreements, teaming agreements, and subcontracts, requests for proposals, artificial intelligence initiatives • Possess well-developed negotiation skills, with a strategic and creative approach. Negotiate and finalize deals in accordance with the Firm's policies, while ensuring adherence to laws and ethical behaviour .Optimize business outcomes and mitigate contractual and legal risks. Strong drafting skills with emphasis on attention to detail • Engrained business sense, with a desire to partner with the business to solve their most complex problems, including ability to collaborate and act as a subject matter expert on legal and commercial risk • Executive presence that can clearly articulate legal principles and deliver impactful advice to all levels of the organization • Monitor new and pending legislation to stay at the forefront of legal and business developments and assess the legal impact on the Firm. Serve as a trusted advisor to internal stakeholders on legal matters relating to new service/product offerings • Responsible for providing daily legal support to the business units by responding to inquiries regarding contractual interpretation and compliance matters. Anticipates the changing needs of clients and proactively adapt working style to effectively manage and facilitate change • Manage and work with external legal counsel in accordance with the budget • Coach, guide and support development of junior lawyers, contract specialists and offshore resources • Develops tools, including templates and legal briefs to educate the business units on contracting matters, legislative and case law developments and streamline the legal review process Experiences and skills you will use to solve • Relevant legal experience at a senior level with negotiating, drafting, and reviewing complex contracts • Law Degree (LLB/JD) and member in good standing with the Law Society of Ontario • Comfortable working on multiple files at the same time unilaterally and autonomously in a fast-paced environment • Experience with technology agreements, preferred • Business minded with a practical mindset and solution oriented • Strong work ethic and communication skills • A highly responsive and service-oriented attitude • Ability to prioritize and manage deadlines in a demanding work environment • Bilingualism in French/English, preferred • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Legal Assistant/Paralegal
National Credit Recovery Inc. (NCRi), Montreal, QC
NCRI is growing stronger and is seeking a Legal Assistant/Paralegal to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The Paralegal has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job description attached.Job Description:Work independently within a collection team.The successful candidate should be organized and have excellent typing, time management and communication skills.Responsibilities include preparing collection documents such as demand letters, Statements of Claim, garnishees, and writs of enforcements, communicating with debtors, process servers, and service providers, managing the status of files and updating the client database on collection proceedings.Experience in start to finish collection or debt recovery litigation in a law firm is preferred.The successful candidate must also be a self-starter and able to work independently and efficiently.Reviewing and preparing documents to issue on sales, registration, leases and funding transactions.Preparing documents for completion.Drafting forms and legal documentation.Managing client files on different matters, often with short deadlines.Track and manage property matters, such as registrations, documentation and operating agreements.Performing lease and title reviews and producing full and short form reports for our clients.Assisting legal advisors in the department with various matters.Communicating effectively and confidently with clients.Dealing with requisitions/queries in relation to post completion matters.Completing master schedules for clients, setting out key lease or other information.Assisting with various other tasks as required from time to time.Communicate with customers for all outstanding amountsEstablish a solid professional relationship with customers and educate them on best practicesNegotiate the best payment arrangement to help resolve customers’ billsMaintains a high level of professionalismContact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customersUpdate customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity detailsHandle objections & excusesPerform to regulatory standards and best practice on collectionsAchieve individual collection targets, to meet Department and Company goalsWe offer:Competitive base pay, competitive insurance coverage, incentives, paid training and breaksOutstanding referral bonus programFun perks: Holiday events, food days, giveaways, prizes, themed events and more!Skills and Qualification;Must be a graduateMust have the experience with Collection Agency or Debt Recovery Company.At least 3 years previous legal Assistant experience. Ability to file 8 claims/judgement per day. A high level of attention to detail and an organized, methodical approach.Understanding that some work outside contracted hours may be required to ensure client demands are met Flexible, with the ability to adapt to change and new practices.Ability to remain calm under pressure and find solutions.Ability to work in a fast-paced environment.Good organizational skills to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified (sometimes short) timescales.Excellent communication skills.Ability to deliver a superb client service.Offer of employment are subject to background checks, including credit checks if required on certain client programsNCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the all aspects of the selection process.
Customer Service Clerk PT Anytime Availability
Loblaw Companies Ltd - Head Office, Rothesay, NB
Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.At Atlantic Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Why is this role important Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. What you’ll do Provide great customer serviceScan products and process customer transactions accuratelySupport in the delivery of company-directed promotions and programsHandle cash and credit card transactions Keep the register area neat and stocked with essential suppliesAssist customers with general inquiriesMaintain a positive environment in the storeWho you are A team player with good communication skillsAdaptable in a fast-paced work environmentResourceful and courteous when resolving inquiriesMotivated to learn new things and delivering great customer serviceExperience you bringGood news! No previous experience is required. We provide you with training to set you up for success!What you bring Flexibility to work a variety of hours which may include days, evenings, and weekendsAble to move 25lbs and remain in a stationary or standing position for entire shiftsOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.