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Tech Services Specialist CAN
Staples Canada, Yellowknife, NT
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Tech Services Representative, you're a champion of the customer experience on the retail floor and the Tech Services centre. You enable our work, learn, and grow culture for our customers and associates. Passionate about technology, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for installing, configuring, upgrading, troubleshooting and repairing computer hardware and operating systems. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends. Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value. •Arrange service appointments, perform In-Store/In-Home computer upgrades, repairs and setups and follow up with customers. •Facilitate repairs to be done by the Warranty Depot or third-party repair partners, to ensure an optimal customer experience. •Provide training to associates on services knowledge. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •6 months to 1 year of previously related experience is preferred. •Technical system diagnostic and upgrades/repair experience is preferred. •Working towards or successful completion of high school is preferred. •Demonstrated skills in performing services/upgrades to all types of computers. •Ability to communicate with and engage customers effectively using a variety of mediums. •Proven track record of achieving customer service excellence and sales results •Ownership of / access to transportation •Technology savvy •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •We'll also ask you to work a variety of shifts including evenings and weekends. •Valid drivers' license and a vehicle is an asset in some locations for this role. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Project Manager - Mining Consulting
WSP Canada, Yellowknife, NT
Why WSP? A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.The Project Manager - Mining Consulting will be involved in all stages of a project's life cycle (i.e. Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to mining projects. Most components of this role will relate to engineering and/or environmental consulting scopes. The role will be focused on areas such as mine engineering design, environmental permitting, field investigations, desktop analyses, feasibility studies, research and many more. This project management role will work closely with technical managers and ensure the correct delivery of projects within budget and schedule.The successful individual will need to already be located in Yellowknife or Whitehorse or be willing to relocate. #WeAreWSP #globalminingA day in the life... Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada, and supported by trained project coordinators. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must Must be action-orientated, resourceful and have the ability to hold self and others accountable What you'll bring to WSP... Undergraduate degree in Engineering, Science, Environmental, Business or related discipline minimum of five (5) years or work experience, including three (3) years of consulting and/or project management experience French and/or English speaking candidates will be considered demonstrated experience with project financial tracking, and change management related to scopes of work understanding and adherence to the Project Management Body of Knowledge (PMI) experience in identifying and mitigating against project risks and developing risk registers. expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs) highly organized, adaptable, a developing leader, and calm under pressure experience in managing multi-discipline team of consultants proven focus on the management of clients and subcontractors PMI Project Management Professional is an asset. experience in the use of MS Project and/or P6 Primavera WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.