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Mandate:To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service. passion & commitment to customer service is a key driver for our CompanyDuties & Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;Develop an understanding of best practices relating to PC Express Operations;Be committed to maintaining operational standards;Be accountable for departmental financial objectives;Work with employees to improve productivity, engagement and retention;Identify opportunities to reduce customer wait times upon pickup at store;To schedule, direct, supervise and discipline department staff and train all new employees;To be responsible for the opening and/or closing functions of the department;To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;Other duties as assigned.Requirements:Exceptional customer service skills and a talent for building customer loyalty;Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;The ability to work in a fast-paced environment under pressure;The ability to lead, coach and motivate employees;Strong financial acumen to deliver outstanding business results;A commitment to delivering consistent results, every day;Previous retail, grocery retail or hospitality management experience is an asset.Interested applicants please forward you resume to:Scott Valiquette, FranchiseeEmail: [email protected]: 905-257-2114Apply today!How You’ll Succeed: ​At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.We are committed to creating a diverse and inclusive workplace. ​If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​ ​NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

Job details• Location: Oakville, ON L6H 6Y3• Salary: $18.00 hourly for 35 hours per week• Terms of employment: Permanent employment & Full time• Employment Conditions: Day, Evening, Weekend, Overtime, Morning• Employment groups: Youth, Visible minorities, Indigenous people, Newcomers to Canada, Older Workers, Veterans, Refugees & Asylum Seekers• Start Date: Starts as soon as possible• Benefits: Long term benefits 4% Vacation Pay + WSIB• Number of Vacancies: 1 vacancyJob requirementsLanguagesEnglishEducationSecondary (high) school graduation certificateor equivalent experienceExperience1 year to less than 2 yearsResponsibilitiesTasks• Establish methods to meet work schedules• Supervise and co-ordinate activities of staff who prepare and portion food• Train staff in job duties, sanitation and safety procedures• Estimate ingredient and supplies required for meal preparation• Hire food service staff• Ensure that food and service meet quality control standards• Address customers' complaints or concerns• Maintain records of stock, repairs, sales and wastage• Prepare and submit reports• Establish work schedulesAdditional informationWork conditions and physical capabilities• Fast-paced environment• Combination of sitting, standing, walkingPersonal suitability• Team player• Efficient interpersonal skillsLong term benefitsOther benefitsBenefits4% Vacation Pay & WSIBHow to applyBy email

Requisition ID: 844545 Store #: 001674 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years. GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends. Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results. Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery. Partners with store manager to lead a team through strong knowledge & skills. Provides training & guidance to team members. Delivers clear & constructive feedback in a timely manner. Informs store manager of any situation that may require any development or disciplinary action of others. Supports recruiting, helps select high caliber team & creates talent pipeline. Follows guidelines to optimally staff store. Shows great pride in the store appearance & executes visual directives. Strives to maintain positive working relationship with doctors. Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals. Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems. Performs & understands administrative duties. Maintains a safe working environment for all. Works a flexible schedule, including nights & weekends. Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription. Adjusts &/or repairs eyewear. Presents and dispenses eyewear & creates a lasting impression. Performs accurate digital measurements. BASIC QUALIFICATIONS High School graduate or equivalent Current & valid state Opticianry license 1+ year(s) management/supervisory experience with direct reports Knowledge of retail operations, processes & policies Strong basic math skills Familiarity with cash register, computers & calculators Must have a strong command of the English language for all written correspondence & oral communication Strong communicator & listener Demonstrated high-level of selling skills Proven ability to problem solve PREFERRED QUALIFICATIONS College degree or equivalent Previous experience in leadership position within retail & customer service industry Knowledge of basic optics Knowledge of current store merchandise State licensure (if applicable) &/or ABO Certification in non-licensed states Brand Final Inspector Certification Brand Quality, Fitting & Adjusting Program Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected]. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.