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Application Support Analyst 2
Winnipeg Regional Health Authority, Winnipeg, MB
Requisition ID: 244041 Posting End Date: Open Until Filled City: Flexible in Manitoba Site: Shared Health Work Location: Flexible in Manitoba Department / Unit: Digital Health Job Stream: Non-Clinical Union: SH Exempt-OT Anticipated Start Date: ASAP FTE: 1.00 Anticipated Shift: Days; On Call Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. We have positions available in our application support analyst 2 (ASA2) job. ASA2 positions may be assigned across Digital Health. However, we are currently seeking applicants in Clinical Digital Solutions which supports the introduction, use, optimization, integration and sustainment of effective clinical informatics and digital health processes, systems, services, and technologies. Reporting to a supervisor, the ASA2 will coordinate and resolve application support issues, fulfill service requests, and assist in deploying systems, interfaces and services. ASA2s: Develop, support, and update application configurations, interfaces, data, and reports, and proactively monitor and maintain the software infrastructure Work closely with support personnel and end users to provide tier two and three technical application support to ensure application performance, accessibility and utility Provide ongoing application support and monitoring Design, develop and configure application databases, services and solutions Experience 3 years of experience providing technical support of clinical and business applications Education (Degree/Diploma/Certificate) A post-secondary diploma in computer science, systems engineering or related field from an accredited post-secondary educational institution An undergraduate degree in computer science is an asset An equivalent combination of relevant training and experience may be considered. Qualifications and Skills Demonstrated leadership capabilities at the staff level. Shared Health has adopted the LEADS in a Caring Environment framework. Physical Requirements Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 10 kg Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled Travel throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle Must be able to work flexible hours to accommodate the service requirements of source system and client organizations and support our 24/7/365, province-wide client needs through scheduled overtime and on call work as required We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Sales Audit Analyst
Staples Canada, Richmond Hill, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Sales Audit Analyst, your primary responsibility will be to review the Point-of-Sale (POS) and Order Management System (OMS) transaction data for accuracy. This involves balancing out cashiers, cash registers, and/or an entire store day, which validates the totals from POS and OMS against the calculated and tendered totals of transactions. Specifically, you will: • Distribute financial reports to various levels of management • Audit store cash deposits against each transaction day • Review the stores' cash reporting package and ensure its accuracy and completeness • Audit store POS transaction postings to the AS400 and work with IT to ensure missing transactions are recovered and posted • Responsible for the reconciliation of the staples gift card program for retail stores, B2B and corporate orders • Report non-compliance and fraud to store operations and loss prevention • Support the stores with the Staples credit programs • Work with store managers and supervisors to resolve issues regarding financial variances • Liaise with external service providers (such as banks and Staples Credit issuers) to resolve customer escalations and disputes related to their transactions at Staples • Fulfill corporate gift card requests • Distribute chargebacks received from the bank to the stores • Provide support to the stores on customer chargeback resolutions • Data entry of tax-exempt customer information submitted by stores Some of what you need • 2-3 years of work experience in an accounting or related field • University degree or equivalent with a finance focus • Good understanding of a retail POS system, experience in daily cash reconciliations (deposit preparation, key-punching in AS400) and preparation of the weekly sales audit package would be assets • Basic understanding of financial statements and concepts is required • PC skills (i.e. Excel) are required • Knowledge of AS400 system is a definite asset • Bilingualism in French/English is a definite asset • Curious • Approachable • Passionate • Solution finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Office Environment (Hybrid - remote working and the office.) #bringyourpassion
Support Analyst, Finance Systems
Magna International, Aurora, ON
Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey. Role Summary We are seeking a highly skilled and motivated OneStream Support Analyst to join our team. The OneStream Support Analyst will be responsible for providing technical support and expertise for the implementation, maintenance, and enhancement of the OneStream platform. The ideal candidate should have a strong background in financial systems, excellent problem-solving skills, and a passion for delivering outstanding customer service. Key Responsibilities • Provide functional and/or technical support and troubleshooting assistance to end-users experiencing issues with the OneStream platform. • Respond promptly to customer inquiries via email, phone, or ticketing system, and ensure timely resolution of reported problems. • Conduct thorough root cause analysis of incidents and implement effective solutions to prevent recurrence. • Assist in the configuration, customization, and maintenance of the OneStream application, including user access, security settings, data integration, and system upgrades. • Create and maintain documentation related to system configurations, troubleshooting procedures, and user guides. • Conduct end-user training sessions and develop training materials to promote user adoption and maximize system utilization. • Stay up to date with the latest features, enhancements, and best practices in the OneStream platform. • Participate in system testing, including regression testing, to ensure the stability and reliability of the OneStream application. Key Qualifications/Requirements Previous experience as a support analyst or similar role, preferably with exposure to implementing enterprise systems or tools, and experience in supporting end users. Basic understanding of database concepts, SQL, and data integration techniques is desired. Familiarity with EPM software systems, such as OneStream, Oracle Hyperion, SAP BPC, IBM Cognos TM1, or similar tools. Understanding the basic concepts of these systems, including data movement, report generation, and system navigation, is desired. Basic understanding of data analysis concepts and the ability to perform basic data validation and reconciliation within various enterprise tools. This includes the ability to identify data discrepancies and ensure data accuracy. A customer-centric approach with a focus on providing satisfactory support and assistance to end-users. Patience, empathy, and the ability to handle user inquiries and concerns are important.. Experience of automotive industry is preferred. Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
102441 - CST Business Support Analyst - Testing
Vancouver Coastal Health, Vancouver, BC
CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $34.68/Hr. Max Hourly CAD $49.86/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $34.68/Hr. - CAD $49.86/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
ERP Support analyst
Commsoft Technologies - Fidelio, Montreal, QC
ERP Support AnalystAre you passionate about technology and business processes? Would you like to be part of a growing company that cares about the well-being and fulfillment of its employees? The position of ERP Support Analyst is perfect for you! Our missionAt Fidelio, we help small and medium-sized businesses grow and become more competitive. How do we do this? By helping them optimize their business processes with our integrated management system. Well-established in Quebec for over 20 years, we're now expanding rapidly into the Ontario market.What we'd like to offer you :Flexible schedules with the possibility of finishing at noon on FridaysRemote workCompetitive compensationOngoing training and mentoringInsurance and a group RRSPMonthly social activities!Your future responsibilities :Continuously develop and update knowledge of the range of solutions offered;Handle front-line service requests from customer-users (by telephone or e-mail);Analyzes the nature of the request, qualifies it, diagnoses the problems raised using a problem-solving and active listening approach;Documents and updates all data relating to interactions with the user and other resources involved, in accordance with established procedures;Reproduces technical problems experienced by users, where appropriate;Communicates with internal specialists to find optimal solutions to problems raised, and consults all available tools to identify and implement solutions;Informs, advises and instructs customers to solve first-level problems;Refers problems that cannot be resolved immediately to the appropriate departments;Participates in problem documentation, knowledge transfer and other procedural and methodological documents;Participates in the identification and implementation of new work methods to improve efficiency and customer experience.What we're looking for : A degree specialized in information technology or a field relevant to the role, or a combination of training and experience relevant to the role;One (1) to two (2) years' experience in providing technical support to users, or as a user of integrated management software in a company (ERP system);SQL knowledge;Ability to communicate well and explain needs and appropriate technical solutions to our customers;Autonomy, team spirit and sense of responsibility;Knowledge of SME reality;Patience, self-control and empathy;Proficiency in MS Office suite;Ability to work on several projects simultaneously, sometimes to tight deadlines;Exceptional and positive internal/external customer approach, focused on coaching and problem-solving;Excellent oral and written communication skills in French and English.Do you have the profile we're looking for? It's time to apply!
Senior Business Analyst - (Commercial Lending Systems & Process)
BMO, Toronto, ON, CA
Application Deadline: 03/24/2024Address:100 King Street WestLiaises with stakeholders to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Analyzes data and creates documents and plans in service of informing, advising, or updating stakeholders. Ensures the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards. Participates in reviews or inspections, in collaboration with the project team, to ensure the quality of work products.Manages complexity across business value, technology, and interaction models.Possesses a deep understanding and problem solving ability of various complexities.Develops innovative approaches to create solutions to resolve problems and significant issues.Recommends and implements solutions based on analysis of issues and implications for the business.Identifies emerging issues and trends to inform decision-making.Contributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified.Enables groups to successfully accept changes by informing stakeholders of their implications; recommends actions as appropriate.Prepares and delivers presentations for senior leaders.Acts in a larger project planning capacity.Audits the quality of reports submitted by analysts and provides related coaching and support.Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required.Leads the preparation of end user reference materials and prepares end-user training materials.Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.Ensures system specifications meet expectations/requirements, and negotiates solutions.Creates documentation to ensure the supportability of analyses.Maintains existing requirements to ensure that current-state needs are known.Develops and implements data collection systems and other strategies that optimize statistical efficiency and data quality.Identifies, analyzes, and interprets trends or patterns in complex data sets.Filters and "cleans" data, and reviews computer reports, printouts and performance indicators to locate and correct code problems.Remains alert to new techniques for insights, analytics, and data visualization, and devises new ways of applying them.Interprets data, analyzes results using statistical techniques and provide ongoing reports.Recommends approaches to streamline and integrate technological processes in the organization to improve overall efficiency.Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.Provides analytical support and insights.Identifies opportunities to strengthen business analysis capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across BMO.Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.Demonstrates applied knowledge of one or more analysis and problem decomposition technique.Understands complete Software Development Life Cycle and can apply the applicable portions of the 'Feasibility,' 'Requirements," and 'Analysis' phases.Demonstrates writing and documentation skills.Understands and can explain to others the core processes involved in their area of support.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.JIRA , Confluence and Share point - Working ExperienceDomain Knowledge on Commercial Lending Systems and process - in depthLoan IQ Application knowledge ( ACBS or AFS as an alternative ) - in depthGrade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BBW Sales Support-UPPER CANADA MALL
L Brands, Newmarket, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
BBW Sales Support-SMART CENTRE EGLINTON
L Brands, Scarborough, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
Bilingual Business Support Analyst (Call Centre)
BMO, Ontario, ON, CA
Application Deadline: 02/28/2024Address: VIRTUAL59 - HomeRes - ON - BMOJob Family Group:Customer Shared Services#B2COperationsProvides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Leads and participates in team projects, keeping up to date on new initiatives and processes.Executes work to deliver timely, accurate, and efficient service.Provides coaching guidance to junior team members.Analyze data and information to provide insight and recommendations.Provides first point of contact operational support to internal business partners and end clients.Provides excellent service and support for all in-scope business groups, products, policies, and procedures.Maintain solid knowledge within subject matter specialties.Notifies and provides regular updates on operational issues to business partners.Ensures Incident Management Processes are followed.May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.Supports the development of tailored messaging, which may include writing, editing and distributing communications.Organizes work information to ensure accuracy and completeness.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.PC skills (MS Word, Excel, PowerPoint) - Good.Knowledge of the business/group processes/procedures/tools/technology - Good.Knowledge of applicable risk and regulatory requirements and the impact on the business/group.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Call centre experience - an assetBilingual (English, French) - GoodCanadian Securities Course (CSC) - an assetCompensation and Benefits:$44,500.00 - $82,500.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Technical Support Analyst (6 months contract)
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Ignition Tax is a team of full-stack developers, project managers, and technology trailblazers who pride themselves on creativity and innovation. Our Client Experience Support Analyst will be the first point of contact for Tax, Assurance and Audit business clients and users of KPMG Canada's leading compliance tool and other Ignition Tax technology products. As our Client Experience Ambassador, you're responsible for providing Tier 1 and Tier 2 guidance to customers on the transition of their business information to our products and services. This guidance will be conducted by product review, issue identification and assessment; one on one training; problem solution and resolution assistance via various channels. This is a 6 month contract role. What you will do Troubleshoot and resolve Tier 1 and 2 support issues by telephone, online and or emails; with documentation and escalation as required. Provide onboarding and ongoing support for Ignition Tax products and services. One on One training of firm proprietary software as required. Actively participate on various Customer Success and Ignition Tax initiatives as required. Liaise and collaborate with Ignition Tax support and extended IT teams to provide a unified client experience. Develop a solid understanding of Ignition Tax products and services to provide accurate information and support. Keep up to date with Ignition Tax product and services updates and new features. Identify progressive ways to support and reach our internal KPMG employees and external customers. Exercise change management mechanisms to build a strong community of proficient users of KPMG Canada's leading compliance tool and Ignition Tax products and services. What you bring to the role Strong verbal and written communication in English; excellent collaboration, relationship-building and interpersonal skills Passionate interest in client satisfaction and personalizing interactions to meet client needs and preferences. Previous support, virtual preferred and/or help desk experience (sales experience an asset). Aptitude for learning and adapting to new processes and technologies with ease. Ability to create and contribute to knowledge base articles to help clients find answers independently. Strong troubleshooting/problem solving and analytical skills. Ability to proactively address potential issues in a timely manner. Ability to work effectively, both independently and as part of a diverse team. Flexibility to work, after hours when required. Proficient in Excel data mining and summary reporting. Strong knowledge of Microsoft 365, Teams. Power BI basic proficiency for data visualization is an asset. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
BBW Sales Support-BOWER PLACE
L Brands, Red Deer, AB
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada.
Analyst Or Senior Analyst, Natural Resources Investments
PSP Investments, Montreal, Quebec
ABOUT USWe're one of Canada's largest pension investment managers, with CAD$243.7 billion of net assets as at March 31, 2023. We invest funds for the pension plans of the federal public service, the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montreal and offices in New York, London, and Hong Kong. Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world's top companies. At PSP, you'll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.EXPERIENCE THE EDGE At PSP, we encourage our employees to grow, forge powerful relationships, contribute and fuel inspired investment launchpads. We are committed to a culture that fosters collaboration and allows us to think beyond, in an interconnected way. We advocate for our employees to speak-up, learn, experiment, share, and be part of an inclusive work environment where diversity is embraced. ABOUT YOUR ROLE As an Analyst or Senior Analyst, Natural Resources Investments, you'll:Perform investment analysis and execute transactions- Perform preliminary analysis of investment opportunities, meet with prospective partners and industry experts and prepare summary reports- Perform in-depth due diligence of potential investments, identify key investment merits and risks, meet with management teams, review documentation and work in conjunction with partners and third-party consultants- Build detailed financial models, including performing extensive sensitivity analyses, review of financial projections and valuation assumptions- Participate in the preparation of investment recommendation memorandums for investment approval- Participate in presentations to various committees as requiredRepresent the NR Team across the Timber, Agriculture, Seafood and Investment Industries- Active networking with industry experts, consultants, peers and industry players- Attend conferences, organize meetings and keep up to date on industry trends- Participate in building deal-flow and becoming a subject matter expertActively Manage Investments- Monitor financial and operating results- Interact with management and operating partners- Work alongside management teams of portfolio companies on specific projects to create valueNote: This position requires travel.WHAT YOU'LL NEED - University degree with strong academic standing- Professional designation: CFA an asset- Experience in private investments, investment banking, consulting, corporate finance, equity research or in a natural resources company considered a strong asset- Superior level of proficiency with business software and analytical tools- Strong financial skills, including experience in building financial models, and familiar with financial statements- Project management skills and ability to meet tight deadlines- Strong communication and presentation skills- Mature, driven, motivated and ability to take initiative- Responsible, diligent, and able to work independently and as part of a team- Good attention to detail and presentation of information- Good communications skills in English and French (or willingness to learn) *Regular interactions in English with investment partners based outside of Quebec Example: peers, bankers, brokerage firms, etc. and PSP employees in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and OttawaWe offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:- Investment in career development - Comprehensive group insurance plans - Unlimited access to virtual healthcare services and wellness programs - Competitive pension plans - Vacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons off - Inclusive paid parental leave policy: up to 26 weeks for primary caregivers, 5 weeks for secondary caregivers - A flexible hybrid work model with a mix of in-office and remote days based on business groups, teams, and roles *Benefits package may vary based on your employee type.At PSP, we aim to provide an inclusive workplace where we leverage diversity and where everyone feels valued, safe, respected and empowered to grow. As part of this leadership commitment, we strongly encourage applications from all qualified applicants and strive to offer an inclusive and accessible candidate experience. If you require any accommodation for any part of the recruitment process, please let us know. Visit us on www.investpsp.com/en/
BBW Sales Support-BAYSHORE SHOPPING CENTRE
L Brands, Nepean, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
Project Support Analyst
WSP Canada, Whitby, ON
The OpportunityThis opportunity is not suitable for an IT professionalWe are currently seeking a Project Support Analyst, focusing on supporting project teams across Ontario that are engaged in environmental investigations. The successful applicant will be responsible for implementing WSP's data management protocols, as part of our commitment to technical excellence, which includes details protocols for managing the field data collected as part of these investigations. The role includes the following tasks:Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPWhat you can expect to do here: Reviews field deliverables for completeness to confirm compliance with standard procedures and routine data quality management processes, prepares summaries of the field data Assists project teams in systematically retaining field deliverables, analytical reports and other supporting documents in the project file Works closely with project teams to prepare field data inventories suitable for reporting purposes Identifies data quality concerns and contributes to their resolution by working with the project team, internal subject matter experts and/or our partner analytical laboratories Generates standardized data quality review reports for each sample batch in accordance with a standard procedure Collaborates with data management specialists with uploading environmental data to the data management system, identifying and correcting errors, and generating reports Depending on the applicant's qualifications and interests, there is the potential for the role to evolve to include greater responsibility and/or transition into other consulting roles Preference will be given to applicants that can be based in either our 2 International Blvd., Etobicoke or 100 Scotia Court, Whitby locations. What will you bring to WSP: College diploma or university degree with knowledge of basic environmental chemistry Attention to detail with strong time-management skills Experience with databases and managing large data sets is an asset Proficient with MS Office software\", knowledge of VBA/Python is an asset Able to work collaboratively within WSP's collegial work environment, responsive to project team requests WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
BBW Sales Support-BRAMALEA CITY CENTRE
L Brands, Brampton, ON
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness. Responsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience  Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.  We only hire individuals authorized for employment in Canada.
BBW Sales Support-PACIFIC CENTRE
L Brands, Vancouver, BC
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.  As a Sales Support associate, you will have the opportunity to support delivering sales plan through selling effectiveness.  Responsibilities Deliver a friendly and efficient cash wrap experience Reinforce customer buying decisions at checkout Recover merchandise on the sales floor Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operation QualificationsResponsibilities Deliver a friendly and efficient cash wrap experience Reinforce customer buying decisions at checkout Recover merchandise on the sales floo Replenish merchandise to brand standards Process merchandise to be sales floor ready and maintain the back room Assist with other projects as needed including floorset and shipment processing Abide by policies and procedures as advised Abide by Asset Protection and safety messages in daily operations Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits We invite you to join Gingham Nation, where we invest in our associates through competitive, performance-based compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to our eligible associates include a no cost mental health program, health and prescription coverage, flexible and affordable saving programs, paid time off and a merchandise discount.   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.  We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.  
Sales & Retail Business Analyst
Equest, Bolton, ON
Job Description:The Sales & Retail Business Analyst is accountable for: 1. Developing and implementing the strategies of the Food retail team; 2. Assisting the execution of digital merchandising and eCOM priorities across key retailers. 3. Various reporting & analysis to support both the sales and retail team; 4. Key account management of various All Other/Whitespace customers. The Sales & Retail Business Analyst will play a key role in ensuring both the sales and retails teams are supported to deliver the priorities of the Food Business. This role will work in conjunction with the account/retail teams, Sales Strategy/eCommerce lead, and Category team to support the execution and analysis of the Food OMNI channel sales strategy.What are we looking for? University degree or college diploma in related field1-3 years of industry experience in a sales or retail environmentPreferably advanced Excel skillsIntermediate PowerPoint skillsTrade Spend monitoringPreferably Nielsen, Customer POS, Springboard experienceWhat will be your key responsibilities?Retail Leadership:Manage and deliver retail priorities, based on the strategic direction of Sales Strategy, to the field teamDevelop and own the retail tools portfolio including POS, display and education materialsManage the retail POS budget and drive efficiencies where possibleLead monthly meetings with the DSM team to gain alignment to the retail and POS strategyeCommerce Executional Support:Support the eCommerce Category Business Manager to deliver the Food Perfect Digital Store strategyDrive Perfect Digital Store (PDS) improvements across retailers' pages, focused on perfect page (content & ratings and reviews) and perfect position (winning the search algorithm) using tools such as eFundamentals, Salsify, Nielsen, Ignite and Power BI.Responsible for item setup & content management across customerAll Other/Whitespace Customer Management:Key account manager for various small all other/new whitespace accountsSource new business and engage with customers to identify opportunities to build distribution and grow salesSales Team Analysis & Admin Support: Retail Scorecarding and store level performance tracking Submit promotional deal sheet in Customer PortalsProcess and reconciliation of trade deductions and post audits in CASAdmin within Multi Team - Customer specific listing forms, item set up, administrative asks, etc.Management of GS1 item set-up and relationshipAll other duties and responsibilities as assignedDisplay Execution:Lead set-up and artwork creation of new display tools via AMT processWork with design agency to brief and develop artwork based off marketing communication prioritiesWork with Sales Strategy to assess display performance and make portfolio optimization recommendationsWhat can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we're striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.#LI-RP1#LI-HYBRIDMars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Technical Support Analyst
Equest, Calgary, AB
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we have only just begun! " The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the Technical Support Team. As a Technical Support Analyst your will be providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst are responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieve relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Available to travel at least one week a month throughout the USA and Canada Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: Previous customer service or dealership experience will be an asset High School Diploma required, relevant certification or post-secondary diploma preferred Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Thorough understanding of PC hardware and software as well as Microsoft Products Strong base knowledge of industry standard business applications Willingness to commitment to an ongoing system of education and cross-training What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive base salary ($45,000 k/yr. to $56,000 k/yr.) Great referral bonus Staff discounts with GM, Dell, and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
Support Analyst – Educator Help Centre
Swim Recruiting, Vancouver, BC
Do you have what it takes to join our clients Global Support Enable team? We are looking for a versatile operator and facilitator to support our clients Educator Help Centres success. If you are adept at coordinating training programs, conducting Quality Assurance Reviews, and driving operational improvements in a fast-paced environment, we want to hear from you!Who – The Company:  Our client, one of Vancouver’s most sought-after companies to work for, with global operations and an impeccable reputation.What- The Role: On the Global Support Enablement team, you are a versatile operator and facilitator that supports the Educator Help Centre (EHC) to perform at their best. Your day-to-day is spent coordinating and facilitating theEHC training program, completing Quality Assurance Reviews for our client’s support team, completing regular review and follow up of internal employee satisfaction data and supporting as a subject matter expert on operational improvement initiatives.Responsibilities:Facilitate training delivery for client’s Educator Help Centre (EHC) global employees; this includes facilitation, creating access requests, hosting learner check-ins, scheduling of training and coordinating shadow shiftsCoordinate and support the EHC’s quality assurance program; this includes reviewing EHC employee interactions to assess quality and sending review results to employees.Analyze the EHC’s CSAT (Customer Satisfaction) survey data and action the feedback received; this includes following up with end-users and providing feedback to EHC employees.Support with documentation and improvement of our Standard Operating ProceduresSupport with ServiceNow testing requirements to support continual improvements for the EHCParticipate in the maintenance of our EHC training program learning assetsParticipate as a project resource when requiredFlexible working hours Monday – Friday to support global training delivery needs when requiredWho- the Candidate:  Degree or diploma in Business or a related field1+ years of work experience delivering live training to contact-centre employees1+ year work experience in technology support would be considered an assetExperience with call and ticket logging applications to manage workload, ServiceNow experience is highly preferredStrong experience with MS Office Applications including Teams, Outlook, PowerPoint, and ExcelExcellent interpersonal skills: a clear, honest, and kind communicator with the ability to build relationships and trust, and work in a team environmentStrong written and verbal communication skillsPassionate about the technology support experience for employees or guestsHighly motivated, creative, detail oriented.How much: Competitive hourly wage in the range of $31-33/hr + 4% vacation payWhere:Vancouver, hybrid working conditions, 3 days’ onsite, 2 remote working daysWhen & How To Apply: Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!
Infrastructure Support Analyst 3
Winnipeg Regional Health Authority, Winnipeg, MB
Requisition ID: 356192 Position Number: 20015622, 20001904 Posting End Date: Open Until Filled City: Winnipeg Employer: Shared Health Site: Provincial Department / Unit: ICT Job Stream: Non-Clinical Union: Exempt Anticipated Start Date: 05/01/2024 FTE: 1.00 Anticipated Shift: Days Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview Support Network operations in a complex 24x7x365 system critical environment. Minimum 3 years’ experience supporting a complex network environment required. Work assignments within the job may focus on: Routing, Switching, SD-Wan, Firewalling, Wireless deployments and troubleshooting, monitoring, and analyzing logs. Security capabilities through Network access control. Experience with Vendor specific support tools including Aruba Central, Orchestrator and ClearPass or Cisco Prime, ISE is an asset. Physically replacing hardware and being part of a provincial on call rotation will be critical aspects of this position. Experience 3 years of experience in enterprise information technology providing infrastructure support with a focus on one or more of the following areas: server virtualization including storage system hardware, applications, and operating systems configuration and backup network management including supporting network hardware, applications, and operating systems configuration and backup security administration, information and event management and log management including monitoring and storage optimization Education (Degree/Diploma/Certificate) Diploma in information technology from an accredited postsecondary institution Vendor and industry certifications in specific technologies and functions (such as CISSP, MCSE, CCNP and ITIL) are assets Certification/Licensure/Registration Must have a valid Manitoba driver’s license and use of your personal motor vehicle for occasional travel to urban centers within Manitoba Qualifications and Skills Demonstrate the LEADS in a Caring Environment leadership capabilities at the front-line developmental level including: Lead self, Engage others, Achieve results, Develop coalitions, and Systems transformation Physical Requirements Typical of working at a computer in an environmentally controlled office environment Lifting and moving large computer equipment up to 50 lbs An ‘on call’ rotation of evenings/weekends is required, some overtime as required Regularly manages competing demands and interruptions; incumbent is able to schedule dedicated and focused time for planning and concentration We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.