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Technical Support Expert - FortiSOAR
Fortinet, Burnaby, BC
DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1
Technical Support Expert - FortiEDR
Fortinet, Burnaby, BC
DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1
Tech Support Specialist - Work from home (Bilingual French/English)
Staples Canada, Laval, QC
PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion
Trade Compliance & Customs Support Specialist
LUSH Fresh Handmade Cosmetics, Vancouver, BC
The Trade Compliance & Customs Support Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Lush Manufacturing and Retail entities and stakeholders. You know how to be curious about opportunities and how to be real with feedback and support.As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyse and respond to your business needs. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlifeThe Trade Compliance & Customs Support Specialistundertakes the followingResponsibilities: Lead and implement company trade compliance objectives relating to import and export control, customs compliance, and trade security. Effectively translates objectives into local country/regional initiatives in coordination with business stakeholders Plan, develop, and implement compliance programs to comply with US and Canada import and export regulations. Determines risks with international commerce and business operations and implements programs to manage risk cost-effectively Maintain Harmonized System (HS) Tariff Codes for correct classification of all manufactured and purchased goods providing through to the Data Management Team Liaise with Customs Brokers coordinating associated activities Respond to and assist with problems or questions that may come up concerning any exports or imports Manage the process of qualifying finished goods and components to various free trade agreements (e.g., CUSMA, CETA, etc.) Maintain applicable trade compliance records per regulatory requirements and oversees any trade compliance audits by government agencies such as Canada Border Services Agency, Canada Revenue Agency, US Customs and Border Protection, etc. as it relates to import/export activities in collaboration with the Finance Team and any business streams. You bring the following QUALIFICATIONS:Required: Minimum 5+ years industry experience in product compliance/Trade compliance Current knowledge of the regulations, policies, and laws affecting international trade, compliance, and logistics Completion of International Transportation and Trade course required. Working towards completion of CIFFA Certificate preferred Analytical and detail oriented with excellent written and verbal communication skills Strong computer skills, including proficiency in commonly used software such as Microsoft Office. Experience liaising with Customs Brokers to coordinate associated activities Outstanding ability to understand a product life cycle and partner strategically with key business stakeholders Preferred: Bachelor's Degree in related field Customs Broker license, joining Federation of International Trade Associations (FITA) may also enhance job opportunities Experience with Microsoft Dynamics ERP software an asset Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.We thank all interested applicants; however, only qualified candidates will be contacted.
Compliance Quality QMS Specialist
Michael Page, Toronto
As Compliance QMS Specialist, you will play a key role in ensuring compliance of the Quality System Manual, policies, processes, standards, and systems for the Company.Develop and Sustain Quality Management System: Establish and maintain the Quality Management System in alignment with industry standards (IATF 16949, ISO 14001, ISO 9001, OHAS 18001, ISO 26262) and business requirements through robust procedures.Regulate and Enhance Process Quality: Regulate, control, and improve the quality of all processes across the organization, ensuring excellence in the final product.Functional Safety Management: Serve as the Functional Safety Manager on NPI projects, adhering to ISO 26262 standards.Audit Management: Lead audits to ensure timely correction of nonconformities identified by certification bodies, with independent verification.Documentation and System Updates: Ensure all in-house systems, procedures, and documentation meet the evolving needs of external certification bodies.MPI ne fait pas de discrimination fondée sur la race, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression du genre, l'âge, le handicap, l'état civil, ou sur le statut d'un individu dans un groupe ou une classe quelconque autrement protégé par la législation applicable en matière de droits de l'homme. MPI encourage les candidatures des minorités, des femmes, des personnes handicapées et de tous les autres candidats qualifiés.MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicantsBachelor's or master's degree in a technical or related field.At least 3 years of Compliance QMS experience in a high-volume manufacturing environment, preferably automotive.IATF compliance experience is mandatory.Strong knowledge with IATF 16949, ISO 14001, ISO 9001, OHAS 18001, ISO 26262 (will be a plus).Familiarity with automotive product development processes.Strong written and oral communication, presentation and interpersonal skills to effectively communicate complex concepts.Strong planning and organization skills.
Dean, College of Engineering and Physical Sciences
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Dean, College of Engineering and Physical Sciences Dean, College of Engineering and Physical Sciences Forbes includes U of G Among Canada’s Best Employers Dean, College of Engineering and Physical Sciences University of Guelph The University of Guelph has partnered with the leadership advisory firm of Odgers Berndtson for this recruitment. Find the detailed posting description here: Dean, College of Engineering and Physical Sciences For more information or accommodation support, please contact Julia Robarts and Nick Ketley at [email protected]. Applications are encouraged immediately at https://careers.odgersberndtson.com/en-ca/28829. Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, Government Relations Assistant Vice-President, School of Continuing Studies Associate Vice President, Advancement Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Clinical Trials Manager, Clinical Research Unit Construction Coordinator, Electrical Design Custodian Dairy Herd Technician Dean, College of Engineering and Physical Sciences (current page) Director, Integrated Communications Director, Ontario Veterinary College Advancement Electrical Designer Financial Officer Graduate Records Officer Graduate and Research Program Assistant GryphVision Video & Webcast Coordinator Junior Accountant, Research Financial Support Knowledge Mobilization Manager Manager, Environmental Health & Safety (EHS) Compliance & Continuous Improvement Mechanical Design Technologist Operations Assistant Plumber/Steamfitter Procurement and Contracting Officer Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Ethics Coordinator Second Class Operating Engineer Senior Development Manager Treasury Service Assistant Vice President, Research and Innovation Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Associate Vice-President and Chief Human Resources Officer
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Forbes includes U of G Among Canada’s Best Employers Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) University of Guelph The University of Guelph has partnered with the leadership advisory firm of KBRS for this recruitment. Find the detailed posting description here: Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) If you’re interested in this opportunity, contact Amorell Saunders N’Daw at [email protected], or Bola Moradeyo at [email protected], or submit your application online at: https://www.kbrs.ca/Career/17706 Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, Government Relations Assistant Vice-President, School of Continuing Studies Associate Vice President, Advancement Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) (current page) Clinical Trials Manager, Clinical Research Unit Construction Coordinator, Electrical Design Custodian Dairy Herd Technician Dean, College of Engineering and Physical Sciences Director, Integrated Communications Director, Ontario Veterinary College Advancement Electrical Designer Financial Officer Graduate Records Officer Graduate and Research Program Assistant GryphVision Video & Webcast Coordinator Junior Accountant, Research Financial Support Knowledge Mobilization Manager Manager, Environmental Health & Safety (EHS) Compliance & Continuous Improvement Mechanical Design Technologist Operations Assistant Plumber/Steamfitter Procurement and Contracting Officer Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Ethics Coordinator Second Class Operating Engineer Senior Development Manager Treasury Service Assistant Vice President, Research and Innovation Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Vice President, Research and Innovation
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Vice President, Research and Innovation Vice President, Research and Innovation Forbes includes U of G Among Canada’s Best Employers Vice President, Research and Innovation University of Guelph AD#23-70 The University of Guelph has partnered with the leadership advisory firm of Laverne Smith & Associates Inc. for this recruitment. Find the detailed posting description here: Vice President, Research and Innovation The consultants will begin review of candidates immediately, with committee consideration later in the new year, and will continue until the role is filled. Applications should include a letter of interest, curriculum vitae, and the names of three references (who will not be contacted without the consent of the candidate), and should be submitted in confidence to the University’s executive search consultants: Laverne Smith & Associates Inc. Email: [email protected] Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, Government Relations Assistant Vice-President, School of Continuing Studies Associate Vice President, Advancement Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Clinical Trials Manager, Clinical Research Unit Construction Coordinator, Electrical Design Custodian Dairy Herd Technician Dean, College of Engineering and Physical Sciences Director, Integrated Communications Director, Ontario Veterinary College Advancement Electrical Designer Financial Officer Graduate Records Officer Graduate and Research Program Assistant GryphVision Video & Webcast Coordinator Junior Accountant, Research Financial Support Knowledge Mobilization Manager Manager, Environmental Health & Safety (EHS) Compliance & Continuous Improvement Mechanical Design Technologist Operations Assistant Plumber/Steamfitter Procurement and Contracting Officer Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Ethics Coordinator Second Class Operating Engineer Senior Development Manager Treasury Service Assistant Vice President, Research and Innovation (current page) Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Associate Vice President, Advancement
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Associate Vice President, Advancement Associate Vice President, Advancement Forbes includes U of G Among Canada’s Best Employers Associate Vice President, Advancement University of Guelph The University of Guelph has partnered with the leadership advisory firm of KCI for this recruitment. Find the detailed posting description here: Associate Vice President, Advancement KCI Search + Talent has been retained to conduct this search on behalf of University of Guelph. For more information about this opportunity, please contact Tara George or Samantha David at KCI Search+ Talent by email at [email protected]. All inquiries and applications will be held in strict confidence. Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, Government Relations Assistant Vice-President, School of Continuing Studies Associate Vice President, Advancement (current page) Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Clinical Trials Manager, Clinical Research Unit Construction Coordinator, Electrical Design Custodian Dairy Herd Technician Dean, College of Engineering and Physical Sciences Director, Integrated Communications Director, Ontario Veterinary College Advancement Electrical Designer Financial Officer Graduate Records Officer Graduate and Research Program Assistant GryphVision Video & Webcast Coordinator Junior Accountant, Research Financial Support Knowledge Mobilization Manager Manager, Environmental Health & Safety (EHS) Compliance & Continuous Improvement Mechanical Design Technologist Operations Assistant Plumber/Steamfitter Procurement and Contracting Officer Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Ethics Coordinator Second Class Operating Engineer Senior Development Manager Treasury Service Assistant Vice President, Research and Innovation Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Senior Quality Assurance Specialist (Contract)
Teck Resources, Vancouver, BC
Closing Date: March 24, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the Lead, QA, this essential role will join Digital Analytics - Teck's innovative software division fostering innovation and digital transformation for the mining industry. Digital Analytics acts in support of Teck's purpose and aims to scale sustainable impact to new customers - both internal and external to Teck. This unique team of individuals is paving/trailblazing the future of mining, by developing and implementing digital solutions which use advanced analytics and artificial intelligence to diagnose, predict and prescribe improvements for mining organization (or across the value chain, enhancing operational performance, safety, and sustainability. We are seeking a driven Senior Quality Assurance Specialist for a 12-month contract. The individual in this role will be responsible for ensuring the detailed and timely delivery of innovative, cloud-based software, demonstrating expertise in both manual testing and automation. The successful incumbent must possess a process driven approach, outstanding problem-solving skills, and a dedication to quality assurance. Don't miss out on this great opportunity to be part of one of Canada's leading mining companies and join our team! Responsibilities : Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures Develop comprehensive test strategies and plans while continuously refining QA processes, methodologies, and tools to elevate productivity and software quality Collaborate within an agile environment using Azure DevOps tools, analyzing user stories and acceptance criteria to build robust test scenarios that align with defined objectives Engage with diverse teams (developers, product owners, business analysts) to comprehend requirements and validate test outcomes by demonstrating tested features Devise and implement manual test cases and plans to verify software functionality, usability, and performance Implement, log defects, perform root cause analysis, report findings, and handle QA metrics Design, develop, and maintain automated test scripts and frameworks (e.g., Selenium, Playwright, Cypress) to streamline testing efficiency and accuracy Integrate automated tests into the CI/CD pipeline for seamless continuous testing and deployment Provide mentorship and guidance, encouraging a culture of continual learning and knowledge exchange among team members Qualifications : Bachelor's degree or equivalent experience in Computer Science, Engineering, or related field, or equivalent practical experience Minimum 5 years of demonstrable experience in manual software testing and QA automation Proficient understanding of SDLC, testing methodologies, and agile/scrum practices Proficiency in crafting and performing manual test cases, test plans, and scripts Expertise in automation tools/frameworks (Selenium, Playwright, Cypress) and programming languages (Java, Python, C#) for test automation Familiarity with issue tracking systems (Jira, Azure DevOps) and CI/CD principles Outstanding analytical, problem-solving, communication, and teamwork skills Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure. As a contractor, you'll add your expertise and work alongside experienced professionals on projects that challenge and inspire. We're dedicated to fostering your growth through coaching, training, and a commitment to safety. Your contributions will make a difference, not just in your career,but in our ongoing success. Teck offers a wide array of permanent career opportunities and your role as a contractor can be a stepping stone to exploring different positions within our organization. We're committed to helping you chart a dynamic and rewarding career path. About Teck At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of Canada's Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World's Best Employers for the past two years and is one of Canada's Top Employers for Young People . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. Learn more about Teck at www.teck.com or follow @TeckResources Job Segment: QA, Quality Assurance, Coal Mining, Testing, Technology, Quality, Mining Apply now »
Clinical Trials Manager, Clinical Research Unit #2024-0156
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Clinical Trials Manager, Clinical Research Unit Clinical Trials Manager, Clinical Research Unit Forbes includes U of G Among Canada’s Best Employers Grant & Trust Professional Dr. Vic Parks Clinical Trials Manager, Clinical Research Unit Ontario Veterinary College, Dean’s Office, Bench to Bedside Institute for Translational Health Research and Innovation Temporary full-time from April 2024 to April 2027 Hiring #: 2024-0156 Please read the Application Instructions before applying Looking to be part of a fast-paced research environment with industry leaders, supporting leading-edge research and exciting clinical trials? A core member of the Bench to Bedside (B2B) Institute for Translational Health Research and Innovation team, the Clinical Trials Manager, funded by the generous gift from the family of Dr. Vic Parks, will manage clinical trials conducted at the Ontario Veterinary College’s Health Sciences Centre (HSC). The B2B, announced in November 2022, is the first of its kind in Canada. B2B seeks to enhance collaborations between U of G scientists conducting benchtop translational research and veterinary clinician-scientists caring for companion animals to improve therapeutics and treatments for conditions that naturally occur in both humans and animals. What role you play: Reporting to OVC’s Associate Dean Research and Graduate Studies, and working closely with the B2B Institute Co-Directors, HSC management, clinicians and staff, third party organizations participating in trials, and animal owners. Managing the daily operations of multiple research projects ensuring efficiency in all aspects of the clinical trials, ensuring project protocol is adhered to, the project is adequately resourced, and project deliverables are met. Providing leadership and supervision of team members assigned to work on clinical trial projects to ensure compliance with study protocols and successful project completion. Overseeing and directing the work of staff assigned to the unit, including training and delegating, supervising volunteer and undergraduate research assistants. Managing clinical trial study set up including developing, executing and reporting on animal utilization protocols, support in creation of material transfer agreement, licensing and regulatory paperwork, liaising with the Office of Research to complete research collaboration and contract research agreements. Providing critical support to principal investigators and other collaborators in conceptualizing, recommending, and implementing research project plans and business plans. Planning and coordinating all aspects of large, multi-site and/or multi-disciplinary research projects, assisting researchers with modifying project plans and/or timelines to address challenges, Providing assistance with grant reporting including budget development for clinical trials, overseeing financial management, ensuring budgetary plans are followed and grant/contract guidelines are adhered to, on behalf of the principal investigator. Helping in the development and facilitation of research partnerships, and scientific communication. Establish and maintain active collaborative relationships with other academic institutions with veterinary clinical trial programs. Assisting in the daily operational needs of the B2B to ensure maintenance of equipment and care contracts, liaising and negotiating with vendors, ensure optimization of resources and appropriately monitor expenditures & billing paperwork for client reimbursement. Assisting with grant writing, development of abstracts, scientific presentations and manuscript preparation. Disseminating study results through various channels in conjunction with OVC Communications & Marketing team. Ideal candidates will possess the following qualifications: Bachelor's degree (BSc, MSc is preferred) in health or life sciences. A minimum of 1-year previous relevant experience. Strong background in managing and overseeing clinical research studies. Deep understanding of the regulatory requirements and procedures governing clinical trials and excellent project management skills. Exceptional leadership abilities, effective communication skills, and a keen attention to detail. Demonstrate the ability to coordinate and collaborate with cross-functional teams, ensuring that trials are conducted ethically, efficiently, and in compliance with all relevant protocols and regulations. Team player with excellent interpersonal skills and ability to form strong professional relationships with a broad range of stakeholders including clinicians, staff, third party organizations, animal owners, and university partners and regulators. Committed to upholding rules and protocols with unwavering dedication. Able to effectively communicate and enforce these standards, Exceptional time-management skills, with a keen ability to prioritize tasks effectively and efficiently. Capacity to manage multiple competing demands concurrently: strong sense of urgency and exceptional organizational abilities. Comprehensive understanding of clinical and laboratory equipment, coupled with hands-on experience in operating a diverse range of specialized tools. Knowledge of veterinary referral hospital systems, animal behavior, care and use of research animals, Knowledge of laboratory biosafety standards Knowledge of animal care regulations (university and provincial) Advanced skills in data analysis and expert use of business productivity applications. Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams. Classification Grant/ Trust fund position, Band P03 GTP Professional/Managerial Salary Bands At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 2024 03 11 Closing Date: 2024 04 22 (extended) Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, Government Relations Assistant Vice-President, School of Continuing Studies Associate Vice President, Advancement Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Clinical Trials Manager, Clinical Research Unit (current page) Construction Coordinator, Electrical Design Custodian Dairy Herd Technician Dean, College of Engineering and Physical Sciences Director, Integrated Communications Director, Ontario Veterinary College Advancement Electrical Designer Financial Officer Graduate Records Officer Graduate and Research Program Assistant GryphVision Video & Webcast Coordinator Junior Accountant, Research Financial Support Knowledge Mobilization Manager Manager, Environmental Health & Safety (EHS) Compliance & Continuous Improvement Mechanical Design Technologist Operations Assistant Plumber/Steamfitter Procurement and Contracting Officer Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Ethics Coordinator Second Class Operating Engineer Senior Development Manager Treasury Service Assistant Vice President, Research and Innovation Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Dairy Frozen Clerk - anytime availability
Loblaw Companies Ltd - Head Office, Kingston, NS
Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.At Atlantic Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Why is this role important Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well. Our Clerks inspire our customers through delightful conversation and knowledge of products.What you’ll do Provide great customer service by ensuring the store shelves are stocked and by responding to customer needsMaintain and stock product displays and shelves that meet company standardsEnsure accurate product scanning and identify inventory needs and assist with orderingSetup company-directed promotions and programsKeep department areas neat and ensure health and safety standards Who you are A team player with an attention for detailDriven and able to work independently in a fast-paced environment Resourceful and courteous when resolving customer questionsMotivated to learn new things Experience you bringGood news! No previous experience is required. We provide you with training to set you up for success!What you bring Flexibility to work a variety of departments and hours which may include days, evenings, and weekendsAble to move up to 50lbs and in constant mobility for an entire shiftOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Student Recruitment Officers #2024-0161
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Student Recruitment Officers Student Recruitment Officers Forbes includes U of G Among Canada’s Best Employers Professional and Managerial Group Student Recruitment Officers Admission Services, Office of Registrarial Services Temporary full-time from July 29, 2024 to November 29, 2024 Seven (7) positions Hiring #: 2024-0161 Please read the Application Instructions before applying Are you a new or recent grad looking to kickstart your career and make a real impact on education? Come join our awesome team as a Student Recruitment Officer! You'll play a key role in boosting the University of Guelph to even greater heights. You'll be reporting directly to the Assistant Manager of Ontario Student Recruitment, playing a key role in driving the success of the University of Guelph by attracting committed and well-qualified applicants while exceeding enrolment and revenue targets. What does this role entail? Imagine crafting personalized, captivating presentations about our esteemed institution and delivering them at over a hundred high schools across Ontario. As the representative of our university, you'll participate in both the Individual School Visit Program and the Ontario University Regional Fairs, engaging with eager prospective students, parents, teachers, and school officials. You'll receive comprehensive training to refine your presentation skills and deepen your understanding of our academic programs, admission policies, scholarships, and student services. Equipped with this knowledge, you'll deliver impactful presentations, provide valuable advice, and address inquiries with professionalism. And the opportunities continue to abound. You'll have the privilege of showcasing our university's offerings at various recruitment events, including the prestigious Ontario Universities’ Fair, Ontario Universities’ Information Session (OUIS), Fall Open House, and STEM Open House. Additionally, you'll play a key role in logistics planning for travel and school visits, preparing reports, managing expense reports, assisting with recruitment materials, and more. But here's the best part: this role isn't just about work-it's about making a real impact on the lives of prospective students. If you're passionate about education, love to communicate, and thrive on building connections, this role is perfect for you. Come join our vibrant team and help shape the future of our university community. Let's do this! Requirements of this position: A University of Guelph degree Experience in public speaking, presentations, verbal and written communications and interpersonal skills Professional judgement, tact, diplomacy Flexibility and adaptability Ability to work both independently and as part of a team Excellent organization skills and demonstrated problem solving skills A valid, full G - Ontario driver’s Extensive travel throughout Ontario is required Must be able to work evenings and weekends Classification P02* Professional/Managerial Salary Bands *Tentative evaluation; subject to committee review. At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 2024 03 20 Closing Date: 2024 04 17 (extended) Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, Government Relations Assistant Vice-President, School of Continuing Studies Associate Director Associate Vice President, Advancement Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Clinical Trials Manager, Clinical Research Unit Construction Coordinator, Electrical Design Custodian Dairy Herd Technician Dean, College of Engineering and Physical Sciences Development Communications Manager, OVC Director, Integrated Communications Director, Ontario Veterinary College Advancement Electrical Designer Financial Officer Graduate and Research Program Assistant GryphVision Video & Webcast Coordinator Knowledge Mobilization Manager Mechanical Design Technologist Operations Assistant Procurement and Contracting Officer Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Ethics Coordinator Second Class Operating Engineer Senior Development Manager Student Recruitment Officers (current page) Treasury Service Assistant Vice President, Research and Innovation Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Expert(e) en soutien technique -Windows /Technical Support Expert - Windows
Microsoft Canada, Toronto, ON
English Text To Follow Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir les problèmes futurs et  démontrer de nouvelles façons de tirer le meilleur parti de leur investissement Microsoft.  Applications & Infrastructure - le groupe le plus important et qui est en mode de croissance la plus rapide en CSS - fournit aux clients commerciaux de Microsoft une expertise technique opportune pour relever leurs défis critiques et les aider à faire progresser des solutions mondiales, inter-infonuagique qui permettent à leurs employés d'avancer et autonomisent le monde.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert(e) en support technique - Windows vous posséderez, dépannerez et résoudrez les problèmes techniques des clients. Cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens d'atteindre plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà. With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for someone with a passion for delivering customer success. As a Technical Support Expert - Windows you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Individual Contributor
Senior Development Manager #2024-0174
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Senior Development Manager Senior Development Manager Forbes includes U of G Among Canada’s Best Employers Professional and Managerial Group Senior Development Manager, Gordon S. Lang School of Business and Economics, University of Guelph Alumni Affairs and Development Temporary full-time from April 2024 to July 25, 2025 Temporary absence of the regular incumbent Hiring #: 2024-0174 Please read the Application Instructions before applying At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our institution. This position is an opportunity to join a high-performing team of passionate fundraising professionals in Alumni Affairs and Development at one of Canada’s leading comprehensive research-intensive universities. In our work, we advance the mission of the University of Guelph by building lifelong relationships with our community: alumni, donors, and friends. Our vision is for the University of Guelph to be personally relevant in the lives of our community members. Through these relationships, we amplify the impact of philanthropy to create unique solutions for the challenges facing our world. As a member of this campus-wide team, the Senior Development Manager epitomizes the department’s shared values of respect, empowerment, integrity, appreciation, and forward focus. The Gordon S. Lang School of Business and Economics is committed to developing leaders with a social conscience, an environmental sensibility, and a commitment to their communities. If you are looking to join a supportive team who are redefining leadership and business education to respond to our changing world, we encourage your application to this exciting role. Reporting to the Director, Major Gift Advancement, the Senior Development Manager is responsible for major gift fundraising (contributions of $25,000 or greater and planned gifts) to support the fundraising priorities of the Gordon S. Lang School of Business and Economics. The Senior Development Manager is expected to personally generate a minimum of $1 million in new major gifts and pledges annually and works to advance priorities with alumni, corporations, grateful clients, and other friends of the University. We believe that fundraising is a team sport, and collaboration with colleagues across the board is essential for success. Working in tandem with senior development managers in other colleges is highly encouraged. More specifically, responsibilities include: Identifying, cultivating, soliciting, and stewarding donors and prospects through the fundraising cycle Maintaining a robust pipeline of 60-80 donors/prospects and undertaking 10-15 meetings per month with donors/prospects. Preparing briefing materials to support the participation of senior administration in fundraising activity. Collaborating with the Director, the Dean, and other internal partners to advance donor relationships as well to identify university priorities that will resonate with donors including scholarships, faculty/program support, capital projects. Creating and presenting materials to advance fundraising asks such as generic cases for support and customized proposals. Negotiating the closure of major and planned gifts, including the creation of gift agreements and other supporting documentation. Requirements for this position include: Undergraduate degree, with preference given to demonstrated commitment to professional development, graduate degree, relevant diploma or equivalent combination of education/experience A minimum of five (5) years fundraising experience, with a proven track record of success in securing major and planned gifts, or equivalent experience in a related field. The ability to think and act quickly and effectively under pressure, exercising tact, diplomacy, discretion and good judgment. A proven ability to interact effectively with senior executives in the corporate community Management of large and complex fundraising projects, especially capital campaigns Superior written and interpersonal communications skills, including effective relationship building and experience in managing senior volunteers. Proficient use of Microsoft Office Suite and donor databases and/or CRM systems A passion for animal welfare and/or background in animal, medical or healthcare charities is an asset Certified Fund-Raising Executive (CFRE) designation an asset Covering Position Number 394-029 Classification P05 Professional/Managerial Salary Bands Posting Date: 2024 03 27 Closing Date: 2024 05 01 (extended) Search form Search Human ResourcesSearchSearch Current Opportunities Animal Housing Pharmacy Technician Registered Veterinary Technician (Large Animal Ward) Client Services Clerk Dispatcher Food and Hospitality Services Assistant Casual Campus Safety Attendant Hospital Assistant Radiation Therapist (RT) Registered Veterinary Technician ​Medical Device Reprocessing Technician Administrative Assistant Administrative Officer, Government Relations Assistant Vice-President, School of Continuing Studies Associate Vice President, Advancement Associate Vice-President and Chief Human Resources Officer (AVP-CHRO) Clinical Trials Manager, Clinical Research Unit Construction Coordinator, Electrical Design Custodian Dairy Herd Technician Dean, College of Engineering and Physical Sciences Director, Integrated Communications Director, Ontario Veterinary College Advancement Electrical Designer Financial Officer Graduate Records Officer Graduate and Research Program Assistant GryphVision Video & Webcast Coordinator Junior Accountant, Research Financial Support Knowledge Mobilization Manager Manager, Environmental Health & Safety (EHS) Compliance & Continuous Improvement Mechanical Design Technologist Operations Assistant Plumber/Steamfitter Procurement and Contracting Officer Research Assistant III, Ontology, Metadata, and Vocabulary Specialist Research Ethics Coordinator Second Class Operating Engineer Senior Development Manager (current page) Treasury Service Assistant Vice President, Research and Innovation Printer-friendly versionPDF version Share this page Share on Facebook Share on Twitter Share on LinkedIn Print this page
Expert(e) en support technique -Windows / Technical Support Expert - Windows
Microsoft Canada, Toronto, ON
English Text To Follow Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir les problèmes futurs et  démontrer de nouvelles façons de tirer le meilleur parti de leur investissement Microsoft.  Applications & Infrastructure - le groupe le plus important et qui est en mode de croissance la plus rapide en CSS - fournit aux clients commerciaux de Microsoft une expertise technique opportune pour relever leurs défis critiques et les aider à faire progresser des solutions mondiales, inter-infonuagique qui permettent à leurs employés d'avancer et autonomisent le monde.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert(e) en support technique - Windows vous posséderez, dépannerez et résoudrez les problèmes techniques des clients. Cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens d'atteindre plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for someone with a passion for delivering customer success. As a Technical Support Expert - Windows you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
Technical Support Cybersecurity Engineer
Microsoft Canada, Vancouver, BC
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor
Technology Support Specialist: Level I - Permanent
Anglophone West School District, FREDERICTON, CA_NB
IT SHARED SERVICES – ANGLOPHONE WEST SCHOOL DISTRICTINVITES INTERNAL APPLICATIONS FOR THE FOLLOWING:TECHNOLOGY SUPPORT SPECIALIST: LEVEL ILocation: Anglophone West School District Public Service Alliance of Canada Union (Local 60702), School Business Officials Group Join our dynamic team as a Technical Support Specialist and make a meaningful impact by providing essential guidance and technical support to various education facilities. Under the direction of the IT Operations Supervisor, this role encompasses the following:Key Responsibilities: Client-Centre Support: Deliver exceptional support to clients, ensuring their technological needs are met promptly and efficiently. Hardware and Software Solutions: Diagnose and resolve hardware and software issues in a multi-vendor hybrid environment. On-Site Assistance: Travel to multiple school sites to provide technical support and effectively address any issues. Information Management: Maintain precise records of hardware and software inventory, oversee equipment distribution, and support procurement and deployment efforts. Streamlined Documentation: Efficiently complete and manage necessary paperwork, including service requests, building systems information, and equipment inventory records. Collaborative Problem-Solving: Partner with IT Operations Supervisors, Information Systems Managers, and fellow team members to tackle complex technical challenges. Policy Compliance: Adhere to established protocols, policies, and procedures.  Qualifications: Successful completion of a recognized Computer Technology program or equivalent work experience. Industry recognized certifications would be an asset. Previous experience in hardware and software troubleshooting is an advantage. Exceptional communication and interpersonal skills. Willingness and ability to travel to multiple school locations as required. Must have a valid driver’s license and transportation.  Necessary Special Requirements: Must be able to work as part of a team, as well as being able to work independently with a diverse client base. Must be physically fit, as this position requires lifting an average of 40 lbs and standing for long periods; Must have good organizational skills. Salary: This is a unionized PSAC position and falls under School Business Official 3 pay band ($53,196 to $73,398 annual). Application: Applications are to be received no later than Tuesday, April 16, at 12:00 pm. You must apply by submitting your application with a cover letter as well as a resume outlining your qualifications for Applicants must clearly demonstrate the essential qualifications to be given further consideration. Subject to the response of this competition, education and/ or experience requirements may be changed. Thank you in advance for applying. Only those selected for an interview will be contacted. The successful applicant will be required to provide a criminal record check and two (2) references outlining how, when, and where the applicant has acquired the qualifications and skills for this position.Please apply directly online at ApplyToEducation (simplication.com)Employment opportunities within the Anglophone West School District can also be found on our website at:Current Employees – Anglophone School District West (nbed.ca)We are committed to employment equity.(All facilities in Anglophone West School District are scent reduced environments)  
STO 21R - Water Quality Monitoring Specialist
BC Public Service, Williams Lake, BC
Posting Title STO 21R - Water Quality Monitoring Specialist Position Classification Scientific/Technical Off R21 Union GEU Work Options Hybrid Location Kamloops, BC V2H 1B7 CAMultiple Locations, BC CA (Primary)Smithers, BC V0J 2N0 CAWilliams Lake, BC V2G 5M1 CASalary Range $67,728.87 - $77,012.22 annually, plus $36.53 bi-weekly isolation allowance for Smithers Close Date 4/23/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Env & Climate Change Strategy Ministry Branch / Division Environmental Monitoring and Analysis Branch Job Summary Bring your strong analytical and technical skills to this dynamic opportunityThe Ministry of Environment and Climate Change Strategy supports the Government of British Columbia in its focus on building a true and lasting vision of reconciliation. The Ministry is committed to building and maintaining partnerships with Indigenous Peoples and the Environment and Climate Monitoring Section reflects this commitment in its collaboration with First Nations.The Environment and Climate Monitoring Section is responsible for the delivery of provincial air, groundwater, snow and water quality monitoring networks. The section directs monitoring equipment procurement and installation, data collection and management activities, quality assurance procedures, and reporting of air water quality trends. The section also delivers the provincial hydrology program and standards. Through sharing of environmental information and analyses, the section helps shape ministry policy, standards development and implementation and associated effectiveness monitoring approaches.The Water Quality Monitoring Specialist coordinates Provincial Ambient Surface Water Quality Programs by providing expertise, operational support, technical services and guidance to government management and staff, contractors, volunteers, and other clients/stakeholders. With the Water Sustainability Act as regulatory background, and adhering to Ambient Water Quality Guidelines, the position provides technical advisory services and specialist advice in areas of water quality testing, data collection and analysis, data Quality Assurance/Quality Control (QA/QC); and the preparation and distribution of reports and other related information to a variety of recipients.Job Requirements:Education • Undergraduate degree or higher in water resource management, biology, physical or environmental science, or other relevant natural resource management field AND 1 year of directly related experience*; OR • A recognized diploma in one of the above fields, AND 2 years of directly related experience*, OR • An equivalent combination of education and related experience* may be considered.*Related experience includes the following: • Experience planning and carrying out water resource monitoring activities and reporting on fresh surface water quality conditions. • Experience conducting scientific or technical data collection and analysis, ideally related to fresh surface water quality, as well as using field-deployed collection and monitoring equipment (e.g., data loggers). • Experience providing professional, technical or scientific expertise, advice and recommendations to senior management, external stakeholders and to others with respect to fresh surface water quality issues. • Experience conducting technical tasks and preparing technical documents (e.g., technical reports, statistical analyses, project plans, briefing materials, etc.). • Experience communicating/interacting with public (e.g., public meeting presentations, sitting on advisory committees, training/auditing volunteer/lay samplers).Preference may be given to candidates with 1 of more of the following: • Limnological field sampling experience, including water quality and plankton sample collection from shallow and deep lakes. • Canadian Aquatic Biomonitoring Network (CABIN) field certification and experience conducting biomonitoring. • Experience with small/medium motor-boat operations (12 - 22' boat sizes), trailer hauling and boat maintenance. • Standard and valid first-aid certificate. • Pleasure craft operator certificate.For questions regarding this position, please contact [email protected] .About this Position:Currently there is 1 permanent opportunity available. This position can be worked from the following communities: Kamloops, Smithers, or Williams Lake An eligibility list may be established for future temporary and/or permanent opportunities. This position has on-site field requirements. The recruitment process for this competition may take place virtually. Employees of the BC Public Service must be located in BC at the time of employment. Flexible work options are available; this position may be able to work up to 3 days at home per week as per the Telework Agreement.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Natural Resource Sector, Scientific and Technical
Associate Director #2024-0169
University of Guelph, Guelph, ON
Home Careers @ Guelph Current Opportunities Associate Director Associate Director Forbes includes U of G Among Canada’s Best Employers Professional and Managerial Group Associate Director Student Wellness Temporary full-time from June 1, 2024 to December 2025 Temporary absence of the regular incumbent Hiring #: 2024-0169 Please read the Application Instructions before applying Student Wellness is a department within Student Affairs. We provide leadership in building a healthy campus community and facilitate the development of the whole person by utilizing innovative strategies to promote the student’s optimal well-being and to achieve success in their academic careers. Student Wellness is comprised of several units that work collaboratively to meet the needs of our clients. The units include Student Accessibility Services (SAS) including the Test & Exam Centre, Counselling Services, Health Services, Health & Performance Centre, Gender Based Violence Support & Education and the Wellness Education Centre. We are looking for an innovative, collaborative, and energetic individual to join our multi-disciplinary team to cover our Associate Director position for a 12-18 month planned leave of absence. Reporting to the Director, Student Wellness, the Associate Director (AD), Student Wellness will operationalize the vision and goals for the department specifically for Student Accessibility Services and Gender Based Violence Support & Education with a strong focus on implementation, evaluation and quality assurance. The AD will manage the internal activities providing support and effective change management to unit Managers and staff ensuring continued success. The AD will have direct oversight of goals and objectives as well as the day to day operations of the Gender Based Violence Support & Education Unit. They will work collaboratively with the Manager of Student Accessibility Services in the realization of that units goals and objectives. Student Accessibility Services includes both the advising of students and the test and exam centre. The AD has approximately 6 direct reports and at times student placement oversight. Student Wellness values ongoing quality improvement processes. The Associate Director will be responsible for working with unit managers in the collection of program and service data that can be utilized to foster dialogue in the improvement of services, communicate our impact to the broader community and enhance our ability to share our story with stakeholders and the community. The Associate Director has a leadership role in developing, implementing and evaluating the department’s Indigenization, Equity, Diversity & Inclusion strategy (IEDI) and ensuring implementation of IEDI into current programs, services and initiatives. In realization of these expectations, the AD will be required to work collaboratively across Student Wellness departments and with stakeholders across the university and the broader community. Finally, the Associate Director supports and collaborates with the Director in their focus on emerging issues in the broader campus context, aligning Student Wellness with priorities across the division of Student Affairs, partnerships with community agencies, connections with the broader university sector both provincially and nationally, and responding to professional and social trends pertinent to the departmental mandate. Job Requirements: A Master’s degree in a relevant discipline and a post-secondary degree in Social Sciences or a related field; 6 years of progressive leadership experience, working with diverse communities and within anti-oppressive frameworks and sensitivity in working with underrepresented and/or traditionally marginalized populations; Previous experience in a post-secondary environment is preferred; Experience in working in areas of Students with Disabilities, Sexual Violence or Equity, Diversity & Inclusion are preferred; Knowledge and understanding of Human Rights in Ontario (Code, Commission and Tribunal) in the areas of disability, the Accessibility for Ontarions with Disabilities Act, legislation related to Sexual Violence on Post- Secondary Campuses and knowledge and expertise of IEDI theory are preferred; Experience in analyzing and synthesizing large volumes of data particularly with regards to emerging trends, challenges and leading research. Excellent writing and reporting skills. (Covering) Position Number 598-005 Classification P09* Professional/Managerial Salary Bands *Tentative evaluation; subject to committee review. At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. 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