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Technical Support Expert - FortiSOAR
Fortinet, Burnaby, BC
DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1
Technical Support Expert - FortiEDR
Fortinet, Burnaby, BC
DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1
Tech Support Specialist - Work from home (Bilingual French/English)
Staples Canada, Laval, QC
PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion
Heavy Equipment Technician - Field
Wajax Limited, Mount Pearl, NL
The Opportunity Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components typically on-site at customer or road side assistance. We are seeking experienced Heavy-Duty Technicians who have their Journeyman designation. The Role Inspect and diagnose components and equipment for servicing needs. Communicate with equipment owners for authorization of servicing and repairs as required. Service and repair equipment in the shop and on-site for the customer. Recondition and remanufacture components as required for equipment, engine and hydraulic repairs. Establish and maintain strong working relationships with customers. Communicate equipment servicing needs as required with Branch Supervisor/Manager. Communicate work performed and complete service paperwork. Update and maintain service records Fill out warranty information Complete work orders Participate in manufacturers’ and in house service training. Training may occur during work and/or after work hours. Participate in all required Health & Safety Training. Comply with the Health & Safety program and practices. Performance of daily duties in a manner conducive to a safe workplace. Work with Manufacturers online support. Conduct housekeeping duties Maintain a professional company image at all times. Meet requirements of Field Level Hazard and Job Hazard assessments Where required tests, measures, and verifies electrical component operations, including energized components and electrical fields; conducts building transfer tests to confirm correct operation of transfer switches, breakers, and generator units. Experience with Volvo Penta marine/industrial engines, MTU engines, Detroit Diesel engines, Mercedes Industrial engines, and Allison transmissions is an asset. The Candidate Education: Trade certification, Journeyman Red Seal and/or currently registered in a related Provincial Apprenticeship program. Work Experience: 2-3 years Knowledge: Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem solving skills The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.
Installation Technician - Fall Protection Systems
MountainCrest Personnel Inc., Calgary, AB
Installation Technician - Fall Protection Systems:  Harvey 2490We are an industry leader in providing permanent fall protection systems for both new construction & retrofit construction projects.Our company has been engineering, supplying, installing and inspecting permanent fall protection solutions since 1993.We are currently looking for a full-time Installation technician in our Calgary Office.The right candidate should be proficient in performing the following primary duties:Perform installations of fall protection systems, anchors and equipment to new construction and retrofit building industrial projects.Review of project drawings, layout of proposed anchor systems in preparation and coordination with all required parties.Organize shipment of product, packing slips and job-site instructions for installation to job-site on a timely basis and follow-up with Project Superintendent to ensure a proper installation will be achieved.Ensure a complete and timely installation has been carried out. Inspect project work prior to leaving site and if final assembly has occurred, request production of Log Book & Comprehensive Report Package for client.Complete required site review reports and internal documentation and return to your immediate supervisor as required.Follow all Company, Legislative and Job-Site safety policies and procedures.Assist with other installation and inspection personnel when required.Maintain a high level of communication with customers and Atlas staff.Assist with large projects as required. Out of town and out of province work will occasionally be required to allow Atlas to meet our clients and contractual needs. Qualifications: Knowledge and understanding of fall protection systems is required.Basic electrical and instrumentation knowledge is desirable, and not mandatory.Ability to read architectural and structural drawings.Proven ability to complete projects according to outlined scope, budget, and timeline.Proven ability to solve problems creatively.Comfortable working at heights including leading edge work.Experienced using hand and power tools.Strong interpersonal skills and extremely resourceful.Ability to work with minimal oversight but willing to follow directions closely.Must possess a valid drivers' license and reliable vehicle as some travel is required.Must be fluent in English language, spoken and written.Applicant may be required to complete and pass a Drug and Alcohol test on some work sites. The successful applicant will be professional and thrive in a fast paced, ever changing, and detail-oriented environment. This is a fulltime positionRemuneration includes a competitive salaryBenefits package is available after 3 months
Senior Construction Site Services Technician
WSP Canada,
The Opportunity:WSP is currently seeking a Senior Site Services Technician to join our Contract Administration department, located at our London office. Reporting to a Team Lead, this position will be responsible for site review of the construction of earthworks, sewers, .Project coordination - landfill infrastructure construction (inspection/QAQC) Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Providing support to inspector(s) on site during construction Landfill cell construction QA/QC and cell preparation reporting - documentation, analytical results, geotechnical testing, reporting Landfill infrastructure QA/QC - documentation, testing, reporting Landfill cell construction contract administration - verification of payments certificates Daily construction inspection reports Attending / running weekly meetings with the City as needed Attending / running bi-weekly construction meetings with the City and Operator, including minutes Attending / running monthly operations meetings with the City and Operator, including minutes Stepping in to help with on-site construction inspections, as needed Monthly landfill site inspections (extensive reports) Annual Utilization Factor reporting Annual Monitoring and Operations reporting (construction and operations tasks)What you'll bring to WSP: Completion of a (3 year) community college or equivalent program in a relevant engineering technology discipline, architectural technology, or through the possession of a Certificate of Qualification in a skilled construction trade, or the equivalent; 6+ years experience with landfill projects O.A.C.E.T.T. certification as an Engineering Technologist is an asset Ability to work independently and cooperatively as part of a team; Must possess sound judgement; strong organizational, administrative, observational and problem-solving skills; effective interpersonal, and oral and written communication skills; Strong computer skills, including MS Office (Outlook, Word, and Excel), and other Windows and cloud-based computing applications; A vehicle in suitable working order and valid driver's license is required WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Heavy Equipment Technician - Shop
Wajax Limited, Prince George, BC
The Opportunity Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components in the shop. We are seeking experienced Heavy Duty Technicians who have their Journeyman designation The Role Inspect and diagnose components and equipment for servicing needs. Communicate with equipment owners for authorization of servicing and repairs as required. Service and repair equipment in the shop and on-site for the customer. Recondition and re-manufacture components as required for equipment, engine and hydraulic repairs. Establish and maintain strong working relationships with customers. Communicate equipment servicing needs as required with Branch Supervisor/Manager. Communicate work performed and complete service paperwork. Update and maintain service records Fill out warranty information Complete work orders Participate in manufacturers’ and in house service training. Training may occur during work and/or after work hours. Comply with the Health & Safety program and practices. Performance of daily duties in a manner conducive to a safe workplace. Conduct housekeeping duties Meet requirements of Field Level Hazard and Job Hazard assessments The Candidate Education: Trade certification, Journeyman Red Seal Work Experience: 2-3 years Knowledge: Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem solving skills Compensation: $43.25 The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.
Poultry Veterinarian
Maple Leaf Foods Inc., Hanover, ON
The Opportunity: As Poultry Veterinarian, the incumbent will provide veterinary services, quality assurance, technical support and leadership to all aspects of live operations and industry. This is done through managing the quality assurance, lab, animal health and welfare, and industry teams. Any MLF team member interested in being considered for this role are encouraged to apply online by September 6, 2023. Applications received beyond that date are not guaranteed consideration. Snapshot of a Day-in-the-Life: Provide technical services and direction for poultry health and quality assurance programs. Included are: preventative medicine, diagnostic procedures, vaccination program, animal welfare and auditing programs, antibiotic strategies, laboratory operations, ISO and HACCP protocols, and food safety enhancement programs Provide leadership and direction for bird husbandry Provide direction for hatchability and incubation problems Provide technical direction for chick health and quality with respect to: Good maternal antibody protection Free of contamination (Bacteria/Mold) Maximizing livability Growing programs with producers Technical support for specialized programs i.e. RWA, Feed Programs, Genetics, Disease Prevention Protocols and Pathogen Reduction Programs Leadership in developing on farm protocols to support trials of products for mitigation of pathogens. Analysis of trial results to effectively develop tool kit Technical leadership on bio-security programs and FAD response Assist in the development of the required nutritional feed programs Provide technical counsel and assistance to the ON Maple Leaf Live Ops facilities Provide technical training as required throughout the organization Support MLF initiatives including animal welfare, antimicrobial use, and food safety Support Maple Leaf FSQA team on food safety initiatives affecting live operations Provide oversight to third party veterinary services serving Ontario producers Provide customer service support: Chick Customer Complaint Process, field visits, post-mortem services, as required Responsible for the direction of Laboratory Services in Hanover Technical input and leadership at various industry committees such as Ontario Hatchery Association, Ontario Broiler Hatching Egg & Chick Commission, Veterinary Drug Directorate, Ontario Association of Poultry Veterinarians, Poultry Industry Council, IBH Working Group, and Poultry Operations Technical Committee (CPEPC) Manage Quality Assurance, HACCP and Veterinary requirements at ON locations Provide a Maple Leaf voice on industry issues from a technical aspect Our Quality Assurance and Veterinary Programs are leading the industry in: Improving hatchability, Quality results, Breeder performance, Troubleshooting protocols Develop and implement proactive food safety programs to influence industry overall Provide a proactive approach to antibiotic use, preventing antibiotic resistance Support programs marketing initiatives such as Raised without Antibiotic, genetics initiatives, bird health, feed programs, and other new initiatives What You’ll Bring: Doctor of Veterinary Medicine; eligible for licensure in the appropriate province Poultry experience and/or specialization, ACPV status Supervisory experience Laboratory experience Good working knowledge of hatchery, farm management, ISO, and HACCP Ability to work effectively with CFIA and Veterinary Drug Directorate regulators Cross functional capabilities i.e., pullet growing, breeder operations, hatchery, sales and procurement, and senior management Professional, objective, action oriented, team player Ability to manage multiple locations and priorities Self-driven with excellent problem solving ability Advanced computer skills required What We Offer at Maple Leaf Foods: Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America. An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best. Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment. Defined Contribution Pension Plan with company matching that starts on your first day of employment. Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career. Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs. Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together. We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company - not just in Canada - but on earth. We are carbon neutral. We are one of the only food companies in Canada to set science-based targets. We aim to reduce our environmental footprint by 50% by 2025. We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment. Doing What’s Right Shared Value High Performance Diverse and Inclusive Teams Disciplined Decision Making Our Accountability Intense Curiosity Transparency and Humility We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position. Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]. Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.
Swine Technician
Maple Leaf Foods Inc., Perdue, SK
General Farm Worker Bear Hills Sow (Perdue, SK Area) Starting Wage - $16.00 - $23.08 Our company paid benefits package for full time employees includes Major Medical, Dental, Life Insurance, Short-Term Disability, as well as enrollment in the Maple Leaf Pension Plan. POSITION RESPONSIBILITIES The successful applicant will be responsible for assisting with all areas of production including the feeding and general care of pigs, maintaining herd health and environment for pigs, pressure washing and preparing rooms, as well as, general maintenance, cleaning and clerical duties including but not limited to maintaining door charts, inventory trackers, ordering feed and medication. This position requires the candidate to be part of a team working towards specific production goals, while adhering to health and safety policies and procedures, and following MLAF SOPs regarding the humane treatment of animals under our care. PREFERRED EXPERIENCE, SKILLS, KNOWLEDGE AND EDUCATION: Willingness and ability to learn; strong team and interpersonal skills Self-motivated with the ability to work independently with minimal supervision Positive work ethic and attitude, attention to detail Strong oral and written communication skills Ability to work under pressure and handle multiple priorities and complex tasks simultaneously Ability to lift 25kg A valid driver’s license and the ability to get to and from work located in a rural area is required Weekend, holiday hours and alarm attending are required on a rotational basis Experience in hog production would be considered an asset Please submit resume to: Email: [email protected] or Text 431-279-MLAF (6523) We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods however only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Swine Technician
Maple Leaf Foods Inc., Outlook, SK
General Farm Worker Horizon Sow (20KM from Outlook, near Dinsmore) We have a comprehensive company paid benefits package for full time employees, which includes Major Medical, Dental, Life Insurance, Short-Term Disability, as well as enrollment in the Maple Leaf Pension Plan. POSITION RESPONSIBILITIES The successful applicant will be responsible for assisting with all areas of production including the feeding and general care of pigs, maintaining herd health and environment for pigs, pressure washing and preparing rooms, as well as, general maintenance, cleaning and clerical duties including but not limited to maintaining door charts, inventory trackers, ordering feed and medication. This position requires the candidate to be part of a team working towards specific production goals, while adhering to health and safety policies and procedures, and following MLAF SOPs regarding the humane treatment of animals under our care. PREFERRED EXPERIENCE, SKILLS, KNOWLEDGE AND EDUCATION: Willingness and ability to learn; strong team and interpersonal skills Self-motivated with the ability to work independently with minimal supervision Positive work ethic and attitude, attention to detail Strong oral and written communication skills Ability to work under pressure and handle multiple priorities and complex tasks simultaneously Ability to lift 25kg A valid driver’s license and the ability to get to and from work located in a rural area is required Weekend, holiday hours and alarm attending are required on a rotational basis Experience in hog production would be considered an asset Please submit resume to: Email: [email protected] or Text 431-279-MLAF (6523) Maple Leaf Foods is committed to ensuring the health and safety of all our employees. As part of this commitment, we have adopted a number of COVID-19 safety measures, including a requirement for all employees to be fully vaccinated and to show proof of vaccination. In keeping with this policy, successful candidates will need to provide proof of vaccination prior to your first day of work. We will of course consider accommodations for anyone unable to be vaccinated following human rights and other applicable laws. We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods however only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Swine Technician
Maple Leaf Foods Inc., Dinsmore, SK
General Farm Worker Horizon Sow (Dinsmore, SK Area) We have a comprehensive company paid benefits package for full time employees, which includes Major Medical, Dental, Life Insurance, Short-Term Disability, as well as enrollment in the Maple Leaf Pension Plan. POSITION RESPONSIBILITIES The successful applicant will be responsible for assisting with all areas of production including the feeding and general care of pigs, maintaining herd health and environment for pigs, pressure washing and preparing rooms, as well as, general maintenance, cleaning and clerical duties including but not limited to maintaining door charts, inventory trackers, ordering feed and medication. This position requires the candidate to be part of a team working towards specific production goals, while adhering to health and safety policies and procedures, and following MLAF SOPs regarding the humane treatment of animals under our care. PREFERRED EXPERIENCE, SKILLS, KNOWLEDGE AND EDUCATION: Willingness and ability to learn; strong team and interpersonal skills Self-motivated with the ability to work independently with minimal supervision Positive work ethic and attitude, attention to detail Strong oral and written communication skills Ability to work under pressure and handle multiple priorities and complex tasks simultaneously Ability to lift 25kg A valid driver’s license and the ability to get to and from work located in a rural area is required Weekend, holiday hours and alarm attending are required on a rotational basis Experience in hog production would be considered an asset Please submit resume to: Email: [email protected] or Text 431-279-MLAF (6523) We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods however only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Agricultural Equipment Technician
Green Diamond Equipment, Stratford, PE
Our team is growing!We are looking for a skilled, dedicated person to fill the position of Agricultural Equipment Technician (Mechanic) at our Stratford, PEI location. Please note:  If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.Purpose:Independently performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment and implements.  May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians. Responsibilities:Performs diagnostics and repairs on agricultural equipment and established Precision Ag productsDiagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair requiredAdjust equipment and repair or replace defective parts, components, or systems, using hand and power toolsTest repaired equipment for proper performance and to ensure that work meets manufacturers specificationsClean, lubricate and perform other routine maintenance work on equipmentMay attach components and adjust new farm equipmentParticipates in Service EDUCATE Training programs required for the development of skills and knowledge, must be willing to travelMaintains current knowledge of John Deere and competitive productsMaintains condition of vehicles, inventory, tools, and equipmentMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and for all material used in performing assigned dutiesFollows duties for technician outlined in Green Diamond RO processWork with other departments as directed by your Service ManagerUtilizes knowledge and capabilities, going above and beyond to keep Green Diamond customers equipment up and runningEncourage and support teamwork, workplace safety and cooperative fun work environmentDue to the nature of our business, technicians can/will be required to work overtime and be on call primarily during the peaks of our seasons. This will vary by store location.May be required to support other location due to specialized training and/or staff shortagesExperience, Education, Skills and Knowledge:2+ years of experience performing service repairs requiredHigh school certificate required.Diesel Mechanic Red Seal Certification and/or Apprenticeship required.Valid driver’s license required.Forklift license preferred.Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipmentAbility to perform basic repairs and required maintenance using special tools and equipment following Technical Manual proceduresAbility to use Service Advisor and basic computer functionsAbility to operate vehicles and equipment used for diagnostic purposesProficient oral and written communication skillsAbility to lift at least 75 lbs. repeatedlyWhat We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan, boot and tool allowance.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Hours: 40-44 hours/weekWage range: $19/hr-$30/hr
Maintenance Technician
Maple Leaf Foods Inc., Morris, MB
MAINTENANCE TECHNICIAN Sperling, MB (25 minutes from Morris) POSITION SUMMARY The Maintenance Technician will be responsible for providing general maintenance support for the barns in the Sperling, MB Area. RESPONSIBILITIES General carpentry Drywall repairs, painting Basic plumbing Moving furniture and equipment Cleaning and organizing Basic welding of stalls and crates Installation of equipment such as feed and water lines and animal stalls Other related duties as assigned EDUCATION, EXPERIENCE & COMPETENCY REQUIREMENTS: One to three years related experience in general maintenance Self-directed/motivated team player Excellent computer knowledge Attention to detail Ability to work in a farm atmosphere Knowledge of Health and Safety regulations The ability to work at various heights and in confined spaces An ability to live and teach our Maple Leaf Leadership Values A valid driver’s license and the ability to travel to various locations within the business operation is required Please submit resume to: Email: [email protected]
Heavy Equipment Technician - Field
Wajax Limited, Dartmouth, NS
The Opportunity Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers.Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components typically on-site at customer or road side assistance. The Role Inspect and diagnose components and equipment for servicing needs. Communicate with equipment owners for authorization of servicing and repairs as required. Service and repair equipment in the shop and on-site for the customer. Recondition and remanufacture components as required for equipment, engine and hydraulic repairs. Establish and maintain strong working relationships with customers. Communicate equipment servicing needs as required with Branch Supervisor/Manager. Communicate work performed and complete service paperwork. Update and maintain service records Fill out warranty information Complete work orders Participate in manufacturers’ and in house service training. Training may occur during work and/or after work hours. Participate in all required Health & Safety Training. Comply with the Health & Safety program and practices. Performance of daily duties in a manner conducive to a safe workplace. Work with Manufacturers online support. Conduct housekeeping duties Maintain a professional company image at all times. Meet requirements of Field Level Hazard and Job Hazard assessments Where required tests, measures, and verifies electrical component operations, including energized components and electrical fields; conducts building transfer tests to confirm correct operation of transfer switches, breakers, and generator units. The Candidate Education: Trade certification, Journeyman Red Seal and/or currently registered in a related Provincial Apprenticeship program. Work Experience: 2-3 years Knowledge: Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem solving skills The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.
Service Technician - Agricultural
PGS Equipment, Taber, AB
Service Technician - AgricultureJob type:  Full-time,Permanent. (Mon-Friday + on call)We are looking to hire a Service Technician for our facility in Taber, AB and to service farms in Alberta and Saskatchewan.We supply row crop farmers with the equipment and systems to plant, feed, protect, harvest, store, and process crops like potatoes, carrots, onions, beans, garlic, and other specialty crops. Key Responsibilities:Assemble equipment in shop and in the fieldTroubleshoot, repair, rebuild, and perform routine maintenance of various farm machinery and equipment, including electrical, hydraulic, and mechanical systems.Installation and retrofitting of complex production equipment; fabricating and welding as required.Maintain current knowledge of the company's competitive productsMaintain a clean work area and perform work in a neat and orderly fashionPerform diagnosis and repair in the field as requiredSafely perform work both individually and with othersAssist with other duties as required Requirements:Parts and machinery knowledge, preferably of row crop equipmentDemonstrated aptitude in reading and interpreting blueprints, diagrams, schematics, drawings, manuals, and specifications.Self-motivated team player who can communicate effectively.Negotiation and conflict resolution skillsEffective attention to detail with a high degree of accuracyAble to work well under pressure and shifting prioritiesStrong computer and technology skillsValid driver’s license and clean driver abstractForklift certificate We offer a benefits package with:Competitive wagesHoliday and paid time offDental + vision careBonus structureLife insuranceDisability InsuranceBenefit program and employee discountsExtended healthcareTraining programs (if available) RRSP (after 3 years of employment) We thank all applicants, but only qualified candidates will be contacted.
Millwright
PGS Equipment, Taber, AB
Millwright technicianJob type:  Full-time, Permanent (Mon-Friday + on call)We are looking to hire a Millwright technician for our facility in Taber, AB and farms in Alberta and Saskatchewan.We supply row crop farmers with the equipment and systems to plant, feed, protect, harvest, store, and process crops like potatoes, carrots, onions, beans, garlic, and other specialty crops. Key Responsibilities:Assembly of equipment in shop and fieldTroubleshoot, repair, rebuild, and routine maintenance of various farm machinery and equipment, including electrical, hydraulic, and mechanical systems.Installation and retrofitting of complex production equipment; fabricating and welding as required.Use a lathe to grind, file, and turn machine parts to match the appropriate specifications.Align machines and equipment during installation, using hoists, jacks, and other toolsSafely perform work by themselves and with othersAssist with other duties as required Requirements:Parts and machinery knowledge, preferably row crop equipmentDemonstrated aptitude in reading and interpreting blueprints, diagrams, schematics, drawings, manuals, and specifications.Must be a dependable and self-motivated team player with the ability to communicate effectively, negotiate, and conflict resolution.Comfortable working at heights, dusty environments, heat/cold, indoors/outdoors, and confined spacesEffective attention to detail with a high degree of accuracyAble to work well under pressure and shifting prioritiesStrong computer and technology skills is a mustValid driver’s license and clean driver abstractForklift certificate We offer a benefits package with:Competitive wagesHoliday and paid time offDental + vision careBonus structureLife insuranceDisability InsuranceBenefit program and employee discountsExtended healthcareTraining programs (if available) RRSP (after 3 years of employment) We thank all applicants, but only qualified candidates will be contacted.
Agricultural Equipment Technician
Green Diamond Equipment, Summerside, PE
Green Diamond Equipment is your Maritime John Deere Dealership with 15 locations to serve you, and we are looking for a skilled, dedicated person to fill the position of Agricultural Equipment Technician at our Summerside, PE location.Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.Purpose:Independently performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment and implements.  May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians. Responsibilities:Performs diagnostics and repairs on agricultural equipment and established Precision Ag productsDiagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair requiredAdjust equipment and repair or replace defective parts, components, or systems, using hand and power toolsTest repaired equipment for proper performance and to ensure that work meets manufacturers specificationsClean, lubricate and perform other routine maintenance work on equipmentMay attach components and adjust new farm equipmentParticipates in Service EDUCATE Training programs required for the development of skills and knowledge, must be willing to travelMaintains current knowledge of John Deere and competitive productsMaintains condition of vehicles, inventory, tools, and equipmentMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and for all material used in performing assigned dutiesFollows duties for technician outlined in Green Diamond RO processWork with other departments as directed by your Service ManagerUtilizes knowledge and capabilities, going above and beyond to keep Green Diamond customers equipment up and runningEncourage and support teamwork, workplace safety and cooperative fun work environmentDue to the nature of our business, technicians can/will be required to work overtime and be on call primarily during the peaks of our seasons. This will vary by store location.May be required to support other location due to specialized training and/or staff shortagesExperience, Education, Skills and Knowledge:2+ years of experience performing service repairs requiredHigh school certificateDiesel Mechanic Red Seal Certification and/or Apprenticeship preferred.Valid driver’s license required.Forklift license preferred.Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipmentAbility to perform basic repairs and required maintenance using special tools and equipment following Technical Manual proceduresAbility to use Service Advisor and basic computer functionsAbility to operate vehicles and equipment used for diagnostic purposesProficient oral and written communication skillsAbility to lift at least 75 lbs. repeatedlyWhat We Offer:We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan, boot and tool allowance.We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).Hours & Wage:40-44 hrs/week$19.00/hr-$30.00/hr
Expert(e) en soutien technique -Windows /Technical Support Expert - Windows
Microsoft Canada, Toronto, ON
English Text To Follow Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir les problèmes futurs et  démontrer de nouvelles façons de tirer le meilleur parti de leur investissement Microsoft.  Applications & Infrastructure - le groupe le plus important et qui est en mode de croissance la plus rapide en CSS - fournit aux clients commerciaux de Microsoft une expertise technique opportune pour relever leurs défis critiques et les aider à faire progresser des solutions mondiales, inter-infonuagique qui permettent à leurs employés d'avancer et autonomisent le monde.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert(e) en support technique - Windows vous posséderez, dépannerez et résoudrez les problèmes techniques des clients. Cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens d'atteindre plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà. With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for someone with a passion for delivering customer success. As a Technical Support Expert - Windows you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Individual Contributor
Expert(e) en support technique -Windows / Technical Support Expert - Windows
Microsoft Canada, Toronto, ON
English Text To Follow Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir les problèmes futurs et  démontrer de nouvelles façons de tirer le meilleur parti de leur investissement Microsoft.  Applications & Infrastructure - le groupe le plus important et qui est en mode de croissance la plus rapide en CSS - fournit aux clients commerciaux de Microsoft une expertise technique opportune pour relever leurs défis critiques et les aider à faire progresser des solutions mondiales, inter-infonuagique qui permettent à leurs employés d'avancer et autonomisent le monde.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert(e) en support technique - Windows vous posséderez, dépannerez et résoudrez les problèmes techniques des clients. Cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens d'atteindre plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for someone with a passion for delivering customer success. As a Technical Support Expert - Windows you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
Technical Support Cybersecurity Engineer
Microsoft Canada, Vancouver, BC
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor