Overview of salaries statistics of the profession "IT Helpdesk in Canada"

CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $34.68/Hr. Max Hourly CAD $49.86/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $34.68/Hr. - CAD $49.86/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Our valued Public Sector client is in need of a Senior Secret cleared Helpdesk Specialist to support Microsoft Azure/Cloud based applications including Microsoft Teams, SharePoint, Outlook and others. Our candidate will have the following experience: 15 years experience as a Helpdesk Specialist 15 years experience providing technical assistance, training, and advice to clients with varying degrees of IT technical knowledge. 3 year experience in the last 5 years supporting Microsoft Azure/Cloud based applications including Microsoft Teams, SharePoint, Outlook and others. 10 years experience installing, configuring, troubleshooting, or providing detailed support to hardware and software in a Microsoft Windows environment or Cellular Smartphones including Android and IOS devices Apply

Our client is looking for a Senior Cyber Security Analyst to support technical services and issues for several security platforms for insurance client.Location: RemoteDuration: 6 months (with possibility of extension)Responsibilities:Senior Security Analyst - Security Platforms responsibilities include planning, implementing, documenting and supporting security platforms within the client's environment.Plan, Test, Install and establish connectivity for software components and services, utilizing best practices.Deploy and upgrade clients.Diagnose and troubleshoot technical issues.Configure systems in a secure fashion.Document support processes.Document HelpDesk processes for quick troubleshooting.Work with vendor support as required.Train and mentor others to share support.Monitor the performance of services and adjust as required.Monitor the software currency, and trigger upgrades as required.Monitor the licencing of services and provide recommendations for upgrading.Work with other teams to produce relative reporting as needed.To be successful in this role, you should have excellent troubleshooting skills and hands-on experience with supporting various platforms. This role will interact with the Information Security, IT Architecture, and IT Operations to make sure that the platforms are addressing the requirements from each area.The Senior Security Analyst - Security Platforms will also provide leadership for developing procedures, process documentation, relating to the supported platforms, while providing training and mentorship to other resources.Must Haves:5+ years experience as a Cyber Security AnalystSecurity experience in any of the following - Cloud Access Security Broker (CASB), Antivirus software, Cloud Based Web Application Firewall and Content Delivery Platform, Certificate ManagementNice to Haves: Experience in Domain Name Services (DNS), Managed Detection and Response (MDR), Phishing Testing Platform Apply

Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the supporting hardware on a local level as necessary for full functionality. The project is looking at leveraging Artificial Intelligence (AI) and Deep Automation (DA) into its solutions. Responsibilities Provide hands-on analysis and support of the Cloud network; Provide hands-on analysis and support of a AI/DA driven solution; Support the development of the Cloud network, in order to understand their current states of maturity and the ongoing development of their security constraints, policies, and requirements; Determine the requirements in relation to networks of an AI/DA driven solution, in order to understand their current states and their security constraints, policies, and requirements; Determine how newer, immersive training technologies (AR, VR, Gamification, etc.) development and delivery will be integrated into the project’s solution Must-have skills: 5+ years experience as a Technical Architect working with Machine Learning / Artificial Intelligence or Automation/AI implementation. 5+ years experience in the design and implementation of AI/ML solutions and deep automation within enterprise-level Government of Canada projects including familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), AI/ML lifecycle management, and the deployment of models in production environments. 5+ years experience working with Cloud Concept Development and Analysis to provide hands-on design, analysis and support of a Cloud Network (Azure, AWS, etc.) 4+ years experience architecting technical solutions that leverage virtualization strategies in a classified (i.e. Secret, Top Secret) network environment. Nice-to-have: Proven experience leading projects from conception to employment with measurable improvements in efficiency or performance and clearly identified measurable outcomes achieved through the AI/ML solutions. Apply

SOMMAIRE DE LA FONCTION Relevant du directeur principal des technologies de l'information, le directeur du Centre de service TI gère les activités entourant le service aux utilisateurs et ler processus d'impartition des services techniques. Il occupe une place importante dans la stratégie de livraison des service et sa préoccupation au niveau de la sécurité et de la satisfaction de sa clientèle est permanente. Son expérience lui permet d'agir à titre d'expert en recommandant les solutions et investissements requis et à les justifier. Conscient du risque CYBER, il adhère grandement à une proactivité et réactivité immédiate aux actions requises pour diminuer l'exposition au risque.RESPONSABILITÉS Diriger les activités de soutien technique TI (helpdesk) et s'assurer de la satisfaction de la clientèle tout en respectant les normes et standards TI souhaité;Développer et maintenir une équipe d'assistance performante au quotidien et veiller à ce que les incidents, demandes de services et problèmes soient géré efficacement selon les meilleures pratiques ITIL et selon les ententes des niveaux de services clients (SLA) convenus;Définir le catalogue de services et les niveaux de services de son groupe en offrant une couverture qui répond au besoin de l'entreprise;Diriger les activités au sein de son groupe et s’assurer que les projets et activités récurrentes sont réalisés efficacement et livrés dans les délais et budgets convenus;Mesurer et présenter la performance de ses équipes internes et externes au niveau de la volumétrie et de la livraison des services;Maintenir, contrôler & disposer en tout temps de matériel suffisant selon les objectifs de livraisons fixés (SLA) et s’assurer du maintien des équipements utilisateurs à travers les outils et processus de son groupe;Élaborer les études de cas et les matrices de décisions concernant les projets de son groupe;Gérer le volet financier de son groupe en établissant les requis et effectuant les suivis budgétaires;Mettre en place une vision stratégique en support aux besoins de l'entreprise et appuyer sa stratégie sur les standards, meilleurs pratiques et normes spécifiques à son secteur;Effectuer une vigie des nouveautés dans son domaine d’expertise et évaluer la pertinence de ces avancées pour la compagnie;Favoriser les interactions ainsi que la synergie entre les différentes équipes TI et les équipes de projets;Développer et maintenir des liens d’affaires stratégiques avec nos fournisseurs tout en s’assurant de négocier efficacement les propositions;Auditer la mise à jour de la documentation des procédures d’utilisation, documentation technique , processus de support et manuel des opérations; COMPÉTENCES ET APTITUDES REQUISES Diplôme universitaire en informatique ou baccalauréat en administration des affaires spécialisé en technologies de l’information;Avoir 6 à 9 ans d’expérience pertinente dont 3 à titre de gestionnaire de support TI;Bonne connaissance des environnements Windows, O365 et de la gestion du cycle de vie des équipements;A une connaissance approfondie des indicateurs et bonnes pratiques requises pour gérer son environnement;Certification et/ou connaissance ITIL, CoBitMaîtrise du français et de l'anglais tant à l’oral qu’à l’écrit; ce poste nécessite une communication avec des clients et/ou fournisseurs unilingues anglophones et/ou une collaboration avec nos usines aux États-Unis et en Ontario sur une base régulière.Orienté vers le service à la clientèle;Autonomie / Initiative / Créativité;Avoir du leadership / Capacité à influencer / Travail d’équipe;Analyse / Synthèse / Jugement;Capacité à résoudre des problèmes / Capacité à émettre des recommandations; Avoir une bonne résistance au stress / Gestion du temps et des priorités;Professionnel / Rigoureux / Proactif et capable de réagir rapidement;Orienté vers les résultats;Capacité de respecter des budgets et des échéancier.

Libellé du titre d'emploiPersonne qui évalue ou analyse les besoins techniques des utilisateurs, conçoit les systèmes appropriés, assure leur formulation, leur implantation et leur évolution. Elle effectue l'analyse des coûts et des économies qu'entraînera le système proposé. Elle coordonne l'implantation des systèmes, des technologies et des applications. Elle s'assure de l'utilisation optimale du parc informatique. Elle peut organiser les activités nécessaires à la surveillance de l'environnement technique.Fonctions spécifiques- Prend les mesures nécessaires afin que les données des différents systèmes et applications qui utilisent une base de données soient accessibles et disponibles en tout temps;- Développe des applications afin de résoudre des problèmes, d’automatiser des tâches redondantes, d’optimiser le travail du personnel et de faciliter l’installation de nouveaux postes informatiques;- Analyse les besoins des utilisateurs et la programmation de diverses applications JAVA, JSP, JSF2.0 C# .Net et autres du Centre d’assistance, de TCR10Index et gestion des adressographes, de Kanban, de Helpdesk, de Rapports GRH, du LogonScript pour automatisation des tâches redondantes, des backup Microsoft Outlook du céduleur de backup, des menusTSE et de ZipFolder et Server Manager, par exemple.Profil recherché et exigencesDétenir un baccalauréat en informatique ou dans une autre discipline universitaire appropriée;Maîtriser la langue française et écrite;Service de garde à effectuer à tour de rôle;Avoir un permis de conduire valide au Québec, car la personne devra se déplacer sur tout le territoire. Des avantages qui se démarquent Prime annuelle de disparité régionale de 6 472 $ ou de 9 258 $ *; Possibilité d’une déduction fiscale annuelle de 4 015 $ *; Paiement des frais de déménagement*; Crédit d’impôt de 8 000 $ ou 10 000 $ pour nouveaux diplômés*; Allocation de 0,25 $/km pour les frais de déplacement pour l’entrevue de sélection (si plus de 50 km) *; Allocation d’hébergement de 100 $ pour l’entrevue de sélection (si déplacement de 300 km ou plus) *; Programme de bourses d’études allant jusqu’à 5 000 $ par année; Accompagnement dans la recherche de logement ou de résidence; Et plus encore! * Sujet à des changements sans préavis.Pour de plus amples renseignements, visitez-nous au : www.vivresespassions.caLe CRSSSBJ applique un programme d’accès à l’égalité et invite les femmes et les membres des minorités visibles et ethniques, les Autochtones et les personnes handicapées à présenter leur candidature. Des mesures d’adaptation peuvent être offertes aux personnes handicapées en fonction de leurs besoins. Nous communiquons uniquement avec les personnes retenues à la suite de l’analyse des dossiers.Réf. : 2021-1123-0271 (7113)

UNLIMITED POSSIBILITIES AHEADPosition:ITTechnician Status:Full-TimeDealership:Head OfficeDepartment:Information Technology Salary Range: $42,000 - $47,000 annually; based upon experienceWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware Assist with troubleshooting and resolving technical problems for end-users in a timely manner. Install, configure and maintain computer systems, peripherals and software Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software. Assist with onboarding and offboarding process for employees, including setting up the workstations and software. Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary. Document and track technical issues and resolutions using our ticketing system Maintain the CCTV system for all dealerships and export the footage if requested Liaise with external contractors/suppliers for the repair of computer peripheral equipment Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch....) Phone Support - Add, change or delete extensions and hardware as required Maintaining accurate and up-to-date documentation through the change management process Provide excellent customer service and maintain a positive relationship with end-users. Participate in the on-call rotation after business hour. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline 2+ years experience in IT helpdesk/support experience in a multi-site environment Strong problem solving Excellent oral and written communication skills Ability to work independently and under pressure, with good communication skills Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS. Class5 Driver License Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

Key Job Responsibilities As an Automation Engineer, you're expected to work closely with CAPEX project team, Engineering maintenance team, Facility team, Vendors and service providers in supporting CAPEX setup and plant operation by improving and maintaining automation system in manufacturing shop floor, automated warehouse and building management systems.You're expected to possess technical knowledge of Allen-Bradley, Siemens, and Mitsubishi PLCs, as well as expertise in Ethernet, FT View, SIEMENS TIA, and Ignition portal. Skilled in troubleshooting, preventive maintenance, and system modifications to enhance safety and efficiency. Proficient in SAP master data, batch control, MES, and IoT platforms. Demonstrates analytical acumen for decision-making based on accurate data and excels as a collaborative team member, fostering synergy and trust. Execute Automation Projects Draft user requirement specifications for automation projects Develop software codes for minor process improvement projects Liaise with equipment vendors to ensure compliance to specifications (e.g. attend kick-off meetings, Factory Acceptance tests, etc.) Direct and monitor vendor activities during site installation and commissioning to ensure system is delivered as per design documents Ensures that the operations and activities carried out are in accordance with the duties and responsibilities for EHS as specified by Company Policy and relevant statutory provisions. Maintain Shop floor control system, MES and Automated Warehouse operation Work closely with vendor helpdesk for software related issues and propose solution if necessary. Prepare troubleshooting report, conduct training to engineering and operations personnel to prevent future occurrence. Propose and carry out corrective / preventive maintenance for control systems. Develop comprehensive Obsolescence profiles for hardware and software systems. Perform routine checks to monitor equipment operating parameters, prompt updating onto monitoring system to ensure operations are within control specifications. Propose and execute modifications to equipment, processes, and operations to improve safety, increase efficiency and align with company goals. Technical Knowledge Area: Allen-Bradley PLC's, SIMENS PLC, Mitsubishi PLC, etc. In depth knowledge of Ethernet and other network based I/O systems preferred. Expertise with FT View/SIEMENS TIA/Ignition portal is preferred. Knowledge of SAP master data, enhanced master recipe, batch control, MES and IoT platform is preferred. Experience in VMware, SAN storage and network switches is preferred. Experience in Access, VB and SQL is an advantage. Electrical & Instrumentation expertise. Project Management foundational skills Analytical Ability: Decision making based on accurate data. Rate the synergy of working with others. Shows respect, trust. It is a good team member. The Successful Applicant Engineering Graduate an experience of 5+ years in Automation, Project Management in highly regulated industries such as Food and Beverages. Should have worked on Greenfield / Brownfield Projects Ability to define the fundamental components of a project in terms of its scope, deliverables, timescales, resource requirements and budget whilst incorporating risk and quality to provide a consolidated overview of a project. What We Can Do for You Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products. Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others. Community of Belonging: We're an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work. Reporting to Automation manager-Projects.Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Salary: . Date posted: 03/21/2024 08:13 PM

Our EPC (engineering, procurement, and construction) client is seeking an Intermediate Desktop Support Technician to support a Windows environment to start ASAP as a full time employee.Must already reside in Calgary and come in minimum 4 days/week in office downtown Calgary.Must-Have:5+ years of Windows deskside support, helpdesk management, and hardware maintenance experience (setting up Windows machines)Experience with Intune doing OS installs, patching and asset managementExperience supporting Microsoft Teams (install, support, and educate)Experience administering and setting-up users and permissions (OS install, patching and asset management)Nice-to-have:Experience with Meraki technologyExperience in the EPC industryEngineering applications setup and support experienceExperience using Zendesk Experience with Email Spam filtering & Cyber Security Applications and utilitiesSharePoint Administration and site support experienceRESPONSIBILITIES:Deskside SupportHelpdesk ManagementHardware MaintenanceUser Training and DocumentationIT Infrastructure SupportContinuous Improvement Apply

About NomadisFounded in 2001, Nomadis is a company specializing in workforce logistics as well as the logistics of health services in remote areas.Through our participation in several projects in Nunavik and Nunavut, we have encountered significant challenges in managing travel and accommodation for Indigenous communities. Our software solutions were born from the need to provide a more reliable, innovative and cost-effective solution to meet these challenges.Today, Nomadis helps organizations around the world reduce costs and risks associated with workforce management, travel and accommodation. We provide consulting and integration services to streamline our clients' business processes and ensure they are equipped to achieve their goals and commitments.Position : Application Support Technician (#E2403-AST)We are currently looking for a technical / application support technician. This person will have as principal responsibility of providing a technical application assistance (level 2 and level 3) and to assure the total satisfaction of our customers.The person will configure our applications and accompany our customers in their use to answer various questions and solve technical problems.ResponsibilitiesConfigure, maintain and update our applications on client installations and in our cloud infrastructure;Act as the primary point of contact for Level 2/3 expert technical support to our clients, across multiple channels: helpdesk, email, phone, chat;Take ownership of the client’s requests and ensure quick response and resolution of all issues, escalating to the technical/product team or account manager only as required;Respond to and resolve emergency incidents on a 24/7 basis (on occasional occurrences);Ensure client requests, issues and bug reports are always captured in the Helpdesk system and Issue/Development tracking systems;Monitor the cloud infrastructure and quickly address any issues or warnings arising to ensure the SLAs are met;Contribute to technical and user documentation as required;Engage in continuous training and knowledge sharing activities with the team to always be on the forefront of technologies and methodologies;Promote the values, mission and culture of the company.Skills and ProfileResourcefulness, autonomy and ability to work collaboratively with an extended team and the clients;Versatility and ability to adapt to a continuously evolving environment, technologies and methodologies;Strong analytical and problem-solving skills with the persistence and determination in solving complex problems and working within constraints;Bilingual French/English. Spanish is a strong asset.We OfferJoin our team and immerse yourself in a friendly, dynamic and inspiring work environment where fairness, respect, trust and collaboration reign.With us, your well-being is a priority, and we offer you:A competitive salary,Flexible working conditions (time and location),Social benefits,A collective retirement savings plan and a deferred profit sharing planDevelopment opportunities,Promising career prospectsWe operate in hybrid mode with flexibility on scheduling and teleworking – we provide all the tools required to be able to work remotely while maintaining close collaboration and a strong team spirit. The mandate also involves traveling periodically for various events and trade missions.First and foremost, we recruit energetic and dedicated people who are passionate about their work and who fit perfectly with the company culture.You can submit your application from our website at https://nomadis.co/fr/carrieres/. Required Technical SkillsDemonstrated experience in solving technical problems in IT applications;Basic knowledge of SQL language;Knowledge or experience in software development (full stack) an asset.Professional and Academic ExperienceDEC, AEC or DEP in Information Technology;3 years relevant work experience dealing directly with clients (“B2B”);Experience with an international clientele is an asset.

Hello Visionary!We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner withYou'll make a difference by:• Manage employee queries on call & email • Sort and prioritize daily requests to process and deliver within the SLA • Working with Team Lead to drive improvement initiatives within the team.Your success is grounded in:• 3+ years' experience into HR Helpdesk.• Knowledge in SAP HR & Nexus would be an added advantage.• Experience in tolls designed for handling emails via case or order system and IVR tool.• Excellent written and verbal communications skills.Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Salary: . Date posted: 03/18/2024 08:51 PM

Application Deadline: 04/07/2024Address:100 King Street WestThe position entails playing a pivotal role in the successful launch and ongoing support of various modules within the Governance Risk and Compliance (GRC) platform. The primary responsibility involves triaging and managing the helpdesk and providing end user support for queries, defects, and other system-related issues. This role requires effective communication with users and collaboration with cross-functional teams. Duties include but are not limited to:Triage and manage the helpdesk for various modules on the GRC platform.Provide end user support for queries related to the GRC platform modules.Document and track user reported issues and resolutions.Develop and maintain a knowledge base to assist users with common inquiries.Communicate effectively with users and vendor support to provide updates and resolutions to their inquiries.Identify opportunities for process improvements and efficiencies in the helpdesk management process.Assist in UAT (User Acceptance Testing) for new module launches and updates.Stay informed about updates and enhancements to the platform modules.Provides production and end-user support and governance for the risk technical platform and system environment that supports risk data & control structures (e.g. process controls, user access controls, data integrity controls) to enable risk processes and operations. Supports and oversees the planning, maintenance and change management for risk system strategies, process changes, system parameter changes, production schedules, and operational tasks. Oversees the management of system parameter changes. Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the planning and execution of system management infrastructure planning and development activities for a designated portfolio.Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders including product enhancements; Initiative areas can include intake, requirements, design, development, testing, simulation, sign-offs, production and post-implementation activities.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Leads or assists in the execution of oversight/governance activities.Acts as a resource for team members with less experienceLeads/participates in the design, implementation and management of changes to the risk productionprocesses & systems.Monitors the risk system technical infrastructure, applications and/or business transactions across the environment.Collaborates with Technology service providers and other stakeholders to investigate, perform root cause analysis and plan corrective actions; follows production environment support processes and guidelines.Collaborates with internal and external stakeholders to deliver on business objectives.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Monitors and tracks performance and addresses any issues.Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.Analyzes data and information to provide insights and recommendations.Monitors and tracks performance; addresses any issues.Supports the data reconciliation / provisioning processes between core risk systems.Performs verification and monitoring activities for all changes implemented in the production environments according to guidelines and policies.Supports the development and maintenance of system and process documentation / process controls / knowledge assets required for the operation.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of risk system management concepts and applications.In-depth knowledge & experience with risk policy frameworks; quality control / testing frameworks.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Posting Title ISL 24R - Intermediate Dynamics Developer Position Classification Information Systems R24 Union GEU Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAFort Nelson, BC V0C 1R0 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASmithers, BC V0J 2N0 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CASalary Range $78,729.94 - $ 89,687.19 annually which includes a 6.6% Temporary Market Adjustment* Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies & Services Branch/Services & Technology Division Job Summary Bring your enthusiasm and exceptional service delivery to theDigital Strategies and Services Branch.The Digital Strategies and Services Branch provides a range of information technology and information management services for the Ministry. The Branch works closely with the Office of the Chief Information Officer (OCIO) to ensure ministry plans and initiatives are aligned with government's overall technology direction and standards. Services provided include an IT Helpdesk, advice and support on protecting and optimizing the ministry's information assets, and services and strategies relating to infrastructure and application management, workstations and devices, enterprise architecture, and business analysis.The Digital Services Unit works closely with ministry program areas on developing and implementing IM/IT strategic plans, developing operation plans by forecasting IT requirements in anticipation of future program and business needs, selecting cost-effective technology solutions to meet ministry program goals and objectives and providing input into the annual and ten-year budgeting process. Additionally, the Branch is responsible for client management, service level management, application project management, change management, release management, business case development, business process analysis, design specifications, development, testing/quality assurance, security, privacy and deployment of ministry applications and electronic services.The Intermediate Dynamics Developer provides technical expertise and advice in the design and development of new and/or enhanced custom applications, leads the technical implementation of custom applications, conducts technical quality assurance audits / post implementation reviews, designs, codes, tests and implements application fixes; and updates, documents and supports infrastructure related tools and utilities.Job Requirements: Bachelor's degree in Computer Science or equivalentand a minimum one (1) year of related experience*OR Some post-secondary education or training in Computer Science or equivalent and minimum two (2) years of related experience* Related experience* must include all of the following: Experience with Microsoft Dynamics development (Dynamics 365, Power Platform, PowerApps). Experience working with Cloud technologies such as MS Azure. Experience with version control technologies such as subversion or Git/GitHub. Preference may be given to applicants with the following: Experience with Agile and/or Scrum process. Experience with Microsoft Flow. Experience with Canvas apps. Experience in modern development such as HTML, CSS and Javascript libraries. Experience with .Net development. For questions regarding this position, please contact [email protected] .About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The position headquarters will be Victoria or Vancouver. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations An eligibility list may be established for future temporary and permanent vacancies.. Please refer to MyHR for more information on Temporary Market Adjustments . Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology

Do you have what it takes to join our clients Global Support Enable team? We are looking for a versatile operator and facilitator to support our clients Educator Help Centres success. If you are adept at coordinating training programs, conducting Quality Assurance Reviews, and driving operational improvements in a fast-paced environment, we want to hear from you!Who – The Company:  Our client, one of Vancouver’s most sought-after companies to work for, with global operations and an impeccable reputation.What- The Role: On the Global Support Enablement team, you are a versatile operator and facilitator that supports the Educator Help Centre (EHC) to perform at their best. Your day-to-day is spent coordinating and facilitating theEHC training program, completing Quality Assurance Reviews for our client’s support team, completing regular review and follow up of internal employee satisfaction data and supporting as a subject matter expert on operational improvement initiatives.Responsibilities:Facilitate training delivery for client’s Educator Help Centre (EHC) global employees; this includes facilitation, creating access requests, hosting learner check-ins, scheduling of training and coordinating shadow shiftsCoordinate and support the EHC’s quality assurance program; this includes reviewing EHC employee interactions to assess quality and sending review results to employees.Analyze the EHC’s CSAT (Customer Satisfaction) survey data and action the feedback received; this includes following up with end-users and providing feedback to EHC employees.Support with documentation and improvement of our Standard Operating ProceduresSupport with ServiceNow testing requirements to support continual improvements for the EHCParticipate in the maintenance of our EHC training program learning assetsParticipate as a project resource when requiredFlexible working hours Monday – Friday to support global training delivery needs when requiredWho- the Candidate:  Degree or diploma in Business or a related field1+ years of work experience delivering live training to contact-centre employees1+ year work experience in technology support would be considered an assetExperience with call and ticket logging applications to manage workload, ServiceNow experience is highly preferredStrong experience with MS Office Applications including Teams, Outlook, PowerPoint, and ExcelExcellent interpersonal skills: a clear, honest, and kind communicator with the ability to build relationships and trust, and work in a team environmentStrong written and verbal communication skillsPassionate about the technology support experience for employees or guestsHighly motivated, creative, detail oriented.How much: Competitive hourly wage in the range of $31-33/hr + 4% vacation payWhere:Vancouver, hybrid working conditions, 3 days’ onsite, 2 remote working daysWhen & How To Apply: Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The BI Engineer is a technical leader in our Data & Analytics commercial data engineering team. Responsibilities include designing, building, optimizing, and maintaining experiments, prototypes and products across Four Seasons Microsoft Azure's Data Platform including AAS and PowerBI.The Engineer will be a valued member of an internal Data Engineering capability working together to discover to define requirements, use cases and outcomes. The candidate is capable of working with all levels of the organization with an ability to understand and translate institutional knowledge into technical solutions. Strong service, communication and problem-solving skills are key.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Data Engineering. This role involves interactions with internal executive stakeholders , project sponsors, technical operations and development teams, Four Seasons IT, end-user contracts, and product users. Externally, the role will interact with various Four Seasons partners and data solution providers, Microsoft, and source data providers. Key Activities BI Engineering As an excellent communicator and facilitator, you will interview users and pull business needs and translate requirements to represent report functionalitiesDesign complex and interactive reports in Power BI to act like sophisticated applications with interactive visuals to service data using DAX as neededDevelop complex and high performing query to retrieve data from the data warehouseWork with business users and rapidly proto-typing reports to involve end-user inputs and feedbackDevelop, and support analytical databases in a tabular model, including features for data access and data securityEstablish governance, best practices for reporting and dashboard creationIn collaboration with Data Engineers, work collaboratively to develop and enhancement of ETL workflow in AzureIn collaboration with data architect, work collaboratively to design data architecture and data modelingAutomate continuous build and deployment of data mart, ETL workflow and reportsWork closely with business analysts, SMEs on project and production support to troubleshoot and debug issuesThinking creatively to design solutions, addressing both business and technical aspects, with a forward-thinking approach to best accommodate future opportunitiesCollaborate with cross functional team to understand business issues and identify opportunities to turn data into business insights using reporting tools or other self-service analyticsActs as BI SME for all BI consumers to provide technical support of tools and technical architectureParticipate to convert legacy reporting platform into future state data and analytics platformMake contributions in the development of test plans, test scripts, and perform test executionInitiate knowledge dissemination of design, coding, and analysis techniques with other team members in collaborative mannerEnsure that appropriate application and design documentation is created and kept up to dateMonitors system performance, implements changes to optimize performanceIncorporate operational risk and systems performance management in all initiativesDesign and develop Tabular models in AAS/Power BI using DAX language as neededAdoption of best development practices for batch processingManaging all work in Jira including but not limited to story creation, defect resolution etcDocumentation of the work in ConfluenceIdentifies opportunities for new architectural initiatives makes recommendations on the increasing scalability and robustness of platforms and solutions. Expected Skills Excellent analytical, mathematical, and creative problem-solving skillsExcellent listening, interpersonal, written, and oral communication skillsLogical and efficient, with keen attention to detailSelf-motivated and directedAbility to effectively prioritize and execute tasks while under pressureAble to exercise independent judgement and take action on itStrong customer service orientationExperience working in a team-oriented, collaborative environmentAbility to lead technical teams through outage and technical roadblock situationsAbility to prioritize competing requests for resourceAbility to translate business needs into data requirements and prioritiesAbility to devise and apply logical steps to troubleshoot issues and test new developmentAbility to engage in the role from multiple angles, as trainer, helpdesk support person, tester and analystProcess-oriented capability and skillsProven experience providing excellent customer service to internal system usersDemonstrated time, task and project management skills including planning, organizing and managing resourcesAbility to work on several un-related projects concurrently Technical Skills Expert knowledge in BI Engineering Toolsets (PowerBI, AAS, Synapse, Cosmos DB)Deep understanding in Microsoft Azure Environment Toolsets (ADLS, ADF, FunctionApps, Logic Apps etc)Expert knowledge in DAX languageExpert knowledge in understanding, writing, troubleshoot, enhance, optimize the complex sql statements, stored procedures, functions and other database components.Skilled in core data warehousing platformsMicrosoft Power BI delivery and supportData process improvementWorking in large data setsConfluence, Jira, TestRailHelpdesk Tools and methodsMicrosoft VisioMicrosoft Office Suite, very strong Excel Experience, Education and Professional Qualifications University or higher degree in Engineering, Mathematics, Information Systems, Computer Science or Technology.5+ years of IT industry experience with the data related projects.Minimum 4+ years of experience in data modeling, datawarehouse design and development, reports, dashboards development and migration related projects.Very good understanding of data warehousing concepts, data modeling concepts, performance improvement.2-3 years' experience in Visualization and Analytics in Azure environments using Azure Databricks, Delta Lake, Azure Data Lake, Synapse Analytics, Analysis Services and Power BIDesired to have 1-2 years' experience in AI/ML projects and implementationsThis role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/23/2024 09:54 AM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The Data Engineer is a strong technical team member with certifications and experience developing and operating Microsoft Azure and Microsoft Power BI platforms. The role includes both Azure Data Engineer and Power BI Reporting Engineer responsibilities. This role is on a team supporting and managing Four Seasons Azure environments and infrastructure and the growing enterprise portfolio of Power BI dashboards and reports. This tool set includes but is not limited to ADL, ADF, Synapse, Data Bricks, AAS, Cosmos DB, Function Apps, Logic Apps, Power BI, and the Power suite.The role includes responsibilities in the technical Run Operations team, working with Four Seasons team as well as contractors and consultants in steady state operations. With Four Seasons' growth in mind, the role also includes responsibilities to assist in smooth intake and integration of recently-delivered products and sources into efficient day-to-day Run Operations. The role, then, includes active participation in daily Operations stand-up, daily work prioritization, performance and environment monitoring, issue and outage triage, and oversight of resource addressing many ServiceNow queues.The role also includes aspects of technical delivery -- providing key Four Seasons source, infrastructure, data model and KPI knowledge to technical delivery teams as required. The role will also include at times leading their own BI projects and projects teams through requirements collection, build phases, promotion and hyper-care.The candidate is capable of working with the many in our user community, at a breadth of levels, to understand requirements, concerns and issues, and translate and incorporate institutional knowledge into technical solutions. Strong service, communication and problem-solving skills are key.The candidate will work closely with our Manager, IT Data Engineering and Manager, IT Data Operations.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Enterprise Business Intelligence and Sales Applications, IT Operations. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing Data Engineering:Actively participate in and sometimes lead, if required, daily technical BI Operations teams through daily issue and ticket triage, work prioritization and escalation processes.Maintain and monitor the Enterprise BI Production, Dev and Test environments to ensure high availability and quality including proactive performance and resource management.Implement after hours environment maintenance and outage/incident resolution, including communications with vendor partners as required.Proactive oversight of 12+ ServiceNow queues aggregating tickets globally for service levels and opportunity for improvementParticipate in the design and implementation of BI solutions including the design of the Azure data warehouse, building data pipelines, tables, data models, reports.Participate in technical teams through design, build, and implementation for best of breed BI infrastructure for Four Seasons.Participate in and/or lead testing phases to completion.Ensure successful defect resolution with technical and business during unit testing phases.Bring experience and discipline in Dev Ops practices to the role and work.Reporting Engineering:Provide strong Power BI Skills to enable Four Seasons to both create reports in house and enhance existing as required.Engage with technical vendor partner resources on Power BI reporting engagements for Four Seasons' best interests.Assist in growing Four Seasons' Power BI skills, in IT teammates and BU colleagues.Assist in and own as required evaluation of Power BI reporting issues and solution options.BI User Support:Grow and provide solid understanding of Four Seasons institutional knowledge, the Business Units' BI needs and reporting functionality.Respond to user questions regarding enterprise BI dashboards and reports, data and processes.Assist and guide other consulting, IT and BU colleagues and vendors re ticket triage and solutions.Conduct and facilitate meetings to solve day-to-day issues.Enterprise Data Vendor Relationships:Engage with consultants and vendor partners regarding new source, infrastructure and reporting requirements and formats for Four Seasons ingestion and reporting use.Liase with vendors as required for issue, technical or functional support.Liase with vendors to stay current on changes, releases and environment considerations as appropriate.BI Documentation & Process:Collect and document requirements.Build and document Business Intelligence process models, specifications, diagrams and data flow documentation.Determine and document root cause analysis, remediation, issue and outage summaries.Maintain secure deployment guides, architecture and integration diagrams.Ensure IT support materials are kept up to date. Who You Are Excellent analytical, mathematical, and creative problem-solving skills.Excellent listening, interpersonal, written, and oral communication skills.Logical and efficient, with keen attention to detail.Self-motivated and directed.Ability to effectively prioritize and execute tasks while under pressure.Able to exercise independent judgement and take action on it.Strong customer service orientation.Experience working in a team-oriented, collaborative environment.Key Technical SkillsData Engineering in Microsoft Azure Environment + Toolsets (ADLA, ADF, Synapse, Data Bricks, AAS, Cosmos DB, FunctionApps, Logic Apps etc)Microsoft Power BI delivery and supportMicrosoft Power Suite delivery and supportStrong SQL query skillsStrong history in Python, Csharp, Scala, JavaData process improvementWorking in large data setsConfluence, Jira, TestRailHelpdesk Tools and methodsMicrosoft VisioMicrosoft Office Suite, very strong Excel What You Bring 4-5 years of Data Engineering, Visualization and Analytics experience - in Azure environments, Power BI or similar platforms.University or higher degree in Engineering, Mathematics, Information Systems, Computer Science, Technology and/or Data Management or Business Administration with a technical or IT interest.Candidate has preferably completed Azure Fundamentals and Azure Data Engineer Certifications.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/26/2024 09:54 AM

Bonjour,Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.J'interviens sur deux types de recrutement : temporaires et permanents.Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.Assurer le soutien de l'infrastructure et du service d'assistance du GDBT, principalement pour l'usine de Montréal, ainsi que le soutien de premier niveau pour d'autres sites, notamment Markham, Northbrook, Ames, Avon et Sao Paulo. Fournir un soutien aux projets d'infrastructure. Le titulaire de ce poste assurera également la couverture du service d'assistance selon les besoins. La couverture du service d'assistance comprendra l'assistance locale et à distance, le déploiement de logiciels, le dépannage et l'assistance des PC, des réseaux et des téléphones pour les utilisateurs de la région Amériques de Barilla. Le titulaire de ce poste collaborera avec le Global GDBT sur des initiatives mondiales, le cas échéant. 1. Soutenir les projets de réseaux, de PC, de téléphonie, de téléphonie mobile et de serveurs. 2. Fournir une assistance aux utilisateurs pour d'autres systèmes de la région Amériques de Barilla. 3. Assurer la couverture du helpdesk selon les besoins pour tous les sites de Barilla aux Etats-Unis, au Canada et au Brésil. 4. Fournir une assistance à distance aux autres sites de la région Amériques de Barilla. L'assistance comprend, sans s'y limiter, l'assistance aux PC, aux réseaux et aux serveurs. Travailler avec les contacts désignés dans les sites internationaux. 5. Maintenir un inventaire précis des équipements (PC, imprimantes, téléphones, téléphones portables, etc.) en suivant les processus appropriés lors du déploiement, de la récupération ou de la mise au rebut de l'équipement. 6. Identifier de manière proactive les problèmes, les faire remonter et aider à les résoudre dès qu'ils se présentent. 7. Participer à la formation et au soutien des utilisateurs finaux. 8. Mener à bien les projets de GDBT qui sont conformes à la stratégie de l'entreprise et aux lignes directrices de GDBT. 9. Collaborer avec le GDBT mondial sur des initiatives globales, tout en respectant les échéances des initiatives. 10. Suivre tous les autres processus et procédures définis par les départements GDBT locaux/mondiaux et la politique de l'entreprise. 11. Effectuer d'autres tâches qui lui sont confiées. - Baccalauréat ou formation spécialisée / expérience professionnelle équivalente- Excellentes compétences en matière de communication et de relations interpersonnelles- Au moins un an d'expérience dans la fourniture d'une assistance aux utilisateurs finaux pour les PC et les téléphones. - Au moins un an d'expérience dans la réalisation de projets d'infrastructure de petite ou moyenne envergure. - Expérience de l'assistance aux réseaux et aux serveurs - matériel de montage en rack, câbles de connexion et fibre optique. - Expérience de la fourniture d'une assistance à distance par téléphone ou par la technologie du bureau à distance. - Capacité à hiérarchiser plusieurs tâches pour assurer la satisfaction de l'utilisateur final. - Expérience de Windows 10 et de MS Office, y compris Outlook. - L'expérience du support d'un centre de données dans un environnement virtuel est un plus. - Une expérience de travail dans un environnement international est un plus. - Expérience de la mise en œuvre et de la configuration de réseaux. Expérience Cisco ou CCNA un plus. - Une expérience avec SCCM et la distribution de logiciels est un plus. - Expérience au sein d'une entreprise de produits de grande consommation ou d'une entreprise manufacturière, un atout. - Maîtrise de l'anglais et du français - Déplacements : 25% - nationaux et internationaux - Déplacements trimestriels vers le bureau de Markham, Ontario et le bureau américain.

Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.Provide support for GDBT infrastructure and helpdesk primarily for the Montreal plant and will also provide first-level support for other locations including Markham, Northbrook, Ames, Avon, and Sao Paulo. Provide support for infrastructure projects. This position will also provide helpdesk coverage as needed. Helpdesk coverage will include local and remote support, software deployment, troubleshooting, and support of PCs, networks, and phones for users in Barilla Region Americas. This position will collaborate with Global GDBT on global initiatives as needed. 1. Support network, PC, telephony, mobile, and server projects. 2. Provide user support for other Barilla Region Americas systems. 3. Provide coverage for the helpdesk as needed for all Barilla sites in the USA, Canada, and Brazil. 4. Provide remote support to other Barilla Region Americas sites. Support includes but is not limited to PC, network, and server support. Work with designated contacts in international locations. 5. Maintain accurate equipment inventories (e.g. PCs, printers, phones, mobile phones, etc.) by following proper processes when deploying, retrieving, or retiring equipment. 6. Proactively identify, escalate, and help resolve issues as they arise. 7. Participate in training and support of end users. 8. Successfully complete GDBT projects that align with the business strategy and GDBT guidelines. 9. Collaborate with global GDBT on global initiatives, while meeting initiative deadlines. 10. Follow all other processes and procedures as defined by the local/Global GDBT departments and company policy. 11. Other duties as assigned.* Bachelor's degree or specialized training / equivalent work experience * Excellent communication and interpersonal skills * At least 1 year experience providing end-user support for PCs & and phones. * At least 1 year experience delivering small to mid-sized infrastructure projects. * Experience supporting networks, and servers - rack mounting gear, connecting cables, and fiber optic. * Experience providing remote support via telephone, or remote desktop technology. * Ability to prioritize multiple tasks to ensure end-user satisfaction. * Experience with Windows 10 and MS Office including Outlook. * Experience supporting a data center in a virtual environment a plus. * Experience working in a global environment is a plus. * Experience with network implementation and setup. Cisco experience or CCNA a plus. * Experience with SCCM and software distribution is a plus. * Experience working for a CPG or manufacturing company a plus. * Fluent in English and French * Travel: 25% - Domestic & International - Travel to the Markham, Ontario office and US office on a quarterly basis.

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Posting Title ISL 21R - Senior Service Desk Team Lead Position Classification Information Systems R21 Union GEU Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range As of April 7, 2024, $69,760.70 - $79,322.69 annually Close Date 4/19/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Digital Strategies Branch/ Services and Technology Division Job Summary Great opportunity for the next step in your IT careerThe Senior Service Desk Team Lead supervises the Ministry's HelpDesk (Service Desk) team (Tier 1 and Tier 2 staff), provide Tier 2 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problem; and to ensure the overall efficient administration of the HelpDesk by providing Ministry staff with a high level of professional customer service related to their Information Technology (I/T) needs.Job Requirements: Diploma in the computer science field and 2 years related experience; OR Certificate or coursework in the computer science field and 3 years related experience; OR An equivalent combination of education and experience may be considered. Related Experience Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software. Experience supervising staff in an information technology environment Experience with and knowledge of computer system operation environments, applications, and programming language. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 2days at home per week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Information Management/Information Technology