Overview of salaries statistics of the profession "Credit Risk Officer in Canada"

Application Deadline: 05/04/2024Address:2601-2609 Granville StreetSupports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients' needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.Assists in preparing new business proposals or presentations to clients/prospects.Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.Determines client needs and ensures timely and accurate completion of transaction processing.Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.Collaborates with internal and external stakeholders in order to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Reviews overdraft and other monitoring reports with Private Banker and actions accordingly.Strives to exceed client service standards to maximize relationship retention and growth.Develops rapport and instills confidence with the client to develop credibility and earn their trust.Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Participates in audits and compliance reviews as assigned.Identifies and escalates all irregularities and discrepancies to management.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.Basic knowledge of the Lending Process and supporting policies.Basic knowledge of loan and security documentation, including registration and renewal routine.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Compensation & Benefits:$37,500 - $53,500The base salary represents BMO Financial Group's hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsStrong oral and written communication skills in EnglishFlexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 11:00 PM and Saturday between 8:00 AM to 7:00 PM local timeNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.Job SkillsAdditional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:MISSISSAUGACountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-02-29Application Deadline:2024-04-25Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Application Deadline: 05/04/2024 Address: 2601-2609 Granville Street Job Family Group: Wealth Sales & Service Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness. Assists in preparing new business proposals or presentations to clients/prospects. Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees. Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels. Determines client needs and ensures timely and accurate completion of transaction processing. Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business. Collaborates with internal and external stakeholders in order to deliver on business objectives. Analyzes data and information to provide insights and recommendations. Reviews overdraft and other monitoring reports with Private Banker and actions accordingly. Strives to exceed client service standards to maximize relationship retention and growth. Develops rapport and instills confidence with the client to develop credibility and earn their trust. Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities. Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines. Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy. Participates in audits and compliance reviews as assigned. Identifies and escalates all irregularities and discrepancies to management. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled. Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications. Basic knowledge of the Lending Process and supporting policies. Basic knowledge of loan and security documentation, including registration and renewal routine. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Compensation & Benefits: $37,500 - $53,500 The base salary represents BMO Financial Groups hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Groups total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards Compensation and Benefits: $37,500.00 - $69,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Application Deadline: 04/18/2024Address:1250 boul Rene Levesque OuestSupports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients' needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.Assists in preparing new business proposals or presentations to clients/prospects.Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.Determines client needs and ensures timely and accurate completion of transaction processing.Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.Collaborates with internal and external stakeholders in order to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Reviews overdraft and other monitoring reports with Private Banker and actions accordingly.Strives to exceed client service standards to maximize relationship retention and growth.Develops rapport and instills confidence with the client to develop credibility and earn their trust.Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Participates in audits and compliance reviews as assigned.Identifies and escalates all irregularities and discrepancies to management.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Bilingualism French and EnglishMust meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled (RISI)Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.Basic knowledge of the Lending Process and supporting policies.Basic knowledge of loan and security documentation, including registration and renewal routine.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 03/22/2024Address: 105-119-129 rue St-Jacques OJob Family Group:Audit, Risk & ComplianceProvides independent, objective review and adjudication of credit applications and transactions for an assigned portfolio within credit limits or makes credit recommendations and escalates as required. Ensures the credit quality of the assigned portfolios are maintained within the Bank's risk tolerance, policies & procedures, and meet financing guidelines. Supports credit adjudication operations and initiatives. Provides training and support to teams and channels where the applications and transactions originate.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.Provides technical expertise to other team members, acting as a go-to person for the team.Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns.Reviews and communicates decisions on credit transactions with rationale that can be understood and explained to customers.Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as opportunities for cross-selling and/or alternative solutions to meet client's needs.Keeps abreast of economic and market developments within the portfolio to inform decision making and credit risk policies.Provides approval for exceptions according to established policy and standards.Monitors the credit portfolio through transaction review & approval to ensure compliance with the Bank's lending policies and procedures.Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Builds effective relationships with internal/external stakeholders.Gathers and formats data into regular and ad-hoc reports, and dashboards.Monitors and tracks performance and addresses any issues.Executes work to deliver timely, accurate, and efficient service.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.In-depth knowledge of banking products & services.In-depth knowledge of industry trends and regulations.In-depth knowledge of credit portfolio management policies & procedures, and financing guidelines.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Bilingual in English and FrenchThis position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$54,500.00 - $101,500.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Job Type:Permanent Reference code:125065 Primary Location:Montreal, Quebec, Canada All Available Locations:Montreal, QC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Be encouraged to deepen your technical skills...whatever those may be. Partner with clients to solve their most complex problems. Experience MyFlex and an agile work environment where work is what you do not where you do it. Would you like to further develop your career with our exponentially expanding Financial Advisory Service, Modelling and Value Advisory, Financial Engineering & Modelling (FEM) group? Are you up for the challenge to help the most sophisticated Canadian and international clients to solve their quantitative and modelling issues?What will your typical day look like?In this role you will help financial services industry (FSI) clients face quantitative issues with informed confidence. Using your deep technical skills and leveraging our global network of experts, you'll provide professional advice to our FSI clients in a wide range of situations. The result? Our clients will be better placed to take control and receive the best solutions to their complex challenges. Develop/validate/review Credit Risk models (e.g. AIRB, IFRS 9, CECL, adjudication/behavioral scoring models and CCAR models) based on industry best practices. You will also be able to learn and work in other quantitative and analytical areas such as credit modeling, forecasting and stress testing, customer behavior modeling, and new innovations such as Machine Learning and Artificial Intelligence.About the teamDeloitte's Financial Advisory practice delivers highly specialized advisory solutions for companies facing critical business events where significant value is at stake, in every phase of the economic cycle. Our work is often high profile, high impact, and highly rewarding. If you're looking for a challenge and an opportunity to grow your career alongside the best and brightest in the industry, you'll find it in Financial Advisory at Deloitte. Broaden your skills. Broaden your reach. Broaden your career. It's all possible at Deloitte.Enough about us, let's talk about youYou are someone with: Minimum 1-2 years of relevant experience spent within a credit risk model development or model validation team at a major financial institution Solid academic background with a PhD or Master's Degree in Mathematical Finance, Finance, Financial Engineering, Financial Economics or other relevant post graduate degree Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position. Solid knowledge of common practices in credit risk, including expected loss (PD, LGD, EAD) methodologies; Solid knowledge of supervisory/regulatory requirements as it pertains to credit risk models, including IFRS 9 Ability to program in pertinent languages, such as Excel, SAS, R, and python Canadian travel required Total RewardsThe salary range for this position is $75,000 - $113,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you! By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: QC, Engineer, Developer, Equity, Credit, Quality, Engineering, Technology, Finance

Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English (oral and written)Flexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM ESTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.HYBRIDENTJob SkillsAdditional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:MISSISSAUGACountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-02Application Deadline:2024-04-29Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role with an opportunity to work from home. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management and organizational skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with the hiring manager.Proven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English to serve our clients in the community with English speaking needsFlexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM EST and Saturday between 8:00 AM to 4:00 PM ESTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamJob SkillsAdditional Job DetailsAddress:1540 BOUL GRBER:GATINEAUCity:GATINEAUCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-04Application Deadline:2024-04-29Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English to serve our clients in the community with English speaking needsFlexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM ESTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.HYBRIDENTJob SkillsAdditional Job DetailsAddress:7101 AV DU PARC:MONTRALCity:MONTRALCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-02Application Deadline:2024-04-29Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English (oral and written)Flexibility to work Monday to Friday, 12:00pm to 11:00pm CSTNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamRBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.HYBRIDENTJob SkillsAdditional Job DetailsAddress:ROYAL DIRECT CALL CENTRE, 1260 TAYLOR AVE:WINNIPEGCity:WINNIPEGCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-02Application Deadline:2024-04-29Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role with an opportunity to work from home. As Canadas leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.What will you do?Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsWhat do you need to succeed?Must-haveAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management and organizational skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with the Hiring ManagerProven interpersonal, communication and problem resolution skillsAbility to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concernsRequires fluency in French and English (oral and written)Flexibility to work various shifts that meet our clients needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM local timeNice-to-havePast experience in a customer service role where you provided a variety of needs-based solutionsNegotiation skillsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre and in a fast paced financial and/or service industryWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamJob SkillsAdditional Job DetailsAddress:100 BAYSHORE DR:OTTAWACity:OTTAWACountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-04Application Deadline:2024-04-29Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / RequirementsPosition: Team Lead Security GuardSite: Trillium Health Partners - Credit Valley Hospital - 2200 Eglinton Ave W, Mississauga, ON L5M 2N1City: Mississauga, ONStatus: Full-TimeHours: 0600-1800/1800-0600 - Continental Rotating Schedule (Nights and Days required)Pay Rate: $23.08 - 25.38/Hourly "Rates are based on a leveling system" **To be considered for this position at THP, candidates must be able to confirm their ability to obtain (BFOR) Bona Fide Occupationally Required Medical Immunization records for: • Tuberculosis • Measles • Mumps • Rubella • Varicella Site Description: Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada's largest academically-affiliated tertiary care hospitals with highly-specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.The Security Team Lead is responsible for overseeing the daily activities and job performance of the Security Officers assigned to their shift. The Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.Duties & Responsibilities:•Provides leadership, direction and ongoing coaching and training•Ensures all site staff adhere to all Paladin Security and hospital security policies and procedures•Ensures all Security Officers have received the mandatory training•Motivates staff and recommends commendations to their Supervisor•Ensures proper documentation is passed onto the Supervisor/CSM•Documents and investigates security incidents and complaint•Communicates any concerns/issues with Supervisor/Client Service Manager•Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward •You will be required to write reports and investigate routine incidents•Respond to coded emergencies in a quick and efficient manner•Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance•This role required you to be physically fit and able to stand and walk for long periods•Work closely with vulnerable populations•Monitor for and escalate security concerns within the Emergency Department•Assist in developing security plans for high-risk patients•Provide security presence and support throughout the Emergency Department•Utilize verbal de-escalation techniques to manage conflict•Oversee and support patient watch guards within the Emergency Department•Work closely with local Law Enforcement and Emergency Services•Ensure the safety of staff, patients, and visitors within the Emergency DepartmentHighlights:•Extensive Paid Industry Training•Employer Paid Benefits•Opportunities for Growth & AdvancementPrerequisites:•Immunization Record - TB 1+2, MMR, Varicella •Double Vaccinated - Full Vaccinated from Covid-19 with 2 doses minimum. •Valid Ontario Security Guard License•Valid CPR and First Aid Certification Level C (WSIB approved provider) •Vulnerable Sector Check - to be completed upon hire •Proficient in English (both oral and written)•Must have minimum 2-3 years of experience in security •Diploma in Justice studies/police foundations is considered an asset. Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. #IND1#IND1Education Requirements (Any) Minimum 2 year experience in security Police Foundations DiplomaCertification Requirements (All) Minimum of 1 year security experience Vulnerable Sector Check Immunization Record COVID Double Vaccinated Proof of immunizations for TB, MMR, Varicella? Valid Certification in First Aid, CPR and AED Valid Security LicenceAdditional Information / Benefits We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview. Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick DaysThis job reports to the Client Services Manager This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends. Number of Openings for this position: 1

Application Deadline: 03/21/2024Address:100 King Street WestSupports the execution of accurate and efficient reporting solutions for risk, regulatory and management information to internal and external stakeholders including regulatory bodies. Supports an efficient and effective risk management function which uses common information sources and practices, reduces ongoing costs, increases service level performance and minimizes risk.Acts as a trusted advisor to assigned business/group.Influences and negotiates to achieve business objectives.Recommends and implements solutions based on analysis of issues and implications for the business.Assists in the development of strategic plans.Identifies emerging issues and trends to inform decision-making.Researches existing or emerging requirements & related best practices to assist and develops recommendations for changes/enhancements.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Leads the development and maintenance of the risk reporting framework.Represents the risk reporting function during internal/external regulatory audits and/or examinationsEnsures alignment between stakeholders.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.May provide specialized support for other internal and external regulatory requirements.Provides input into the planning and implementation of ongoing operational programs in support risk reporting management framework.Leads/participates in the design, implementation and management of core business/group processes.Designs, develops, and implements reporting solutions to meet management and regulatory reporting requirements.Provides advice and guidance to assigned business/group on implementation of analytical and reporting solutions.Executes work to deliver timely, accurate, and efficient service for scheduled reporting production processes.Supports the maintenance, monitoring, and measurement of key risk indicators to internal & external stakeholders.Analyses data and information to provide risk-related insights and recommendations for the assigned portfolio e.g. capital at risk modeling, risk/return assessments, etc.Supports the interpretation of internal and external policies and regulatory requirements relevant to the analytics and reporting mandate e.g. regulatory reporting.Works with various data owners to discover and select available data sources from internal sources and external vendors (e.g. lending system, payment system, external credit rating system) to fulfill analytical needs.Ensures strong governance and effective controls across risk reporting activities and information in accordance with enterprise standards.Analyzes data and highlights significant information including variances, trends, opportunities and exposures; escalates as required.Provides information and supports the process for internal and external audits.Gathers and formats data into regular and ad-hoc reports, and dashboards.Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.Builds effective relationships with internal/external stakeholders.Supports the maintenance of operational procedures and processes related to analytical and reporting processes.Supports the development of tools and delivery of training focused on awareness and understanding of key data elements used in risk reporting.Participates in the design, implementation and management of core business processes to ensure the accuracy of risk data used in reporting.Organizes work information to ensure accuracy and completeness.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of risk management metrics, KPIs and KRIs (not required).In-depth knowledge of industry trends and regulatory requirements for risk reporting or any other reporting knowledgeIn-depth product knowledge for the designated business/portfolio (not required).In-depth knowledge of risk management theory, processes and portfolio management reporting techniques (not required).In-depth knowledge of reporting & analytics concepts and applications (mandatory).In-depth knowledge of risk systems technology (not required)Deep knowledge and technical proficiency gained through extensive education and business experience, Power BI, Tableau, SQL, JAVA, GitHub, SAS would be ideal, a coding background would be beneficial but not mandatoryVerbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 04/05/2024Address: 2828 boul LaurierJob Family Group:Wealth Sales & Service***Administrative support role***Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients' needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.Assists in preparing new business proposals or presentations to clients/prospects.Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.Determines client needs and ensures timely and accurate completion of transaction processing.Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.Collaborates with internal and external stakeholders in order to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Reviews overdraft and other monitoring reports with Private Banker and actions accordingly.Strives to exceed client service standards to maximize relationship retention and growth.Develops rapport and instills confidence with the client to develop credibility and earn their trust.Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Participates in audits and compliance reviews as assigned.Identifies and escalates all irregularities and discrepancies to management.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.English intermediate level is requiredFrench expert level is requiredMust meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.Basic knowledge of the Lending Process and supporting policies.Basic knowledge of loan and security documentation, including registration and renewal routine.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$37 500,00 - $69 500,00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 03/28/2024Address:33 Dundas Street WestProvides oversight, governance and monitoring of operations to drive consistency and quality ensuring that internal control process are adequate and functional. Develops and implements the integrated roadmap to guide the review, design, development, implementation, and ongoing operation of quality practices and management processes in alignment with established standards. Administers operations governance procedures and maintains strategic alignment to ensure adherence and efficiency.CultureFosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.Ensures alignment between values and behavior that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Stakeholder and Team ManagementBuilds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Acts as a trusted advisor to assigned business/group.Acts as the prime subject matter expert and build effective relationship with internal/external stakeholders.Ensures alignment between stakeholders.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.May network with industry contacts to gain competitive insights and best practices.Attracts, retains, and enables the career development of top talent.Influences and negotiates.Strategy SupportProvides strategic input into business decisions.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Assists in the development of strategic plans.Helps determine business priorities and best sequence for execution of business/group strategy.Supports and governs the operations governance implementation road map including strategic priorities.Conducts independent analysis and assessment to resolve strategic issues.Operational Risk ManagementIdentifies emerging issues and trends to inform decision-making.Tracks and supports the resolution of issues by coordinating stakeholders in the information chain.Maintains and updates the risk and control matrix for the business.Maintains standards and monitors compliance and effectiveness of operations processes and controls.Support risk assessments for the business unit.Collaborates with stakeholders to identify business requirements and opportunities for improved operations management.Participates in identification of operations governance opportunities and related data/information specifications.Performs assessments and planning to verify that the business requirements are within standards.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Oversees the design, development, and implementation of tools and training required to deliver business results.Defines, implements, and documents quality measures and provides guidance on how policy requirements translate to business processes.Validates and tests changes to technology systems in support of operations governance.Participates in the resolution of operating/technical problems or manages escalation with other BMO technical support groups.Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.Support internal and external audit engagements for the business unit.Regulatory Compliance SupportWork closely with subject matter expert on relevant regulations and policies.Implements, maintains and reviews processes to ensure quality and compliance with Bank and regulatory requirements.Change Management and CommunicationLeads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging and identifies appropriate distribution channels.Analytical and Problem SolvingApplies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed. Qualifications: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.Grade:8Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 03/28/2024Address:525 8th Ave SW East TowerSupports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients' needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.Assists in preparing new business proposals or presentations to clients/prospects.Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.Determines client needs and ensures timely and accurate completion of transaction processing.Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.Collaborates with internal and external stakeholders in order to deliver on business objectives.Analyzes data and information to provide insights and recommendations.Reviews overdraft and other monitoring reports with Private Banker and actions accordingly.Strives to exceed client service standards to maximize relationship retention and growth.Develops rapport and instills confidence with the client to develop credibility and earn their trust.Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Participates in audits and compliance reviews as assigned.Identifies and escalates all irregularities and discrepancies to management.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.Basic knowledge of the Lending Process and supporting policies.Basic knowledge of loan and security documentation, including registration and renewal routine.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Posting Title SPO 27R - Senior Probation Officer Position Classification Social Program Officer R27 Union GEU Work Options Hybrid Location Prince George, BC V2N4P7 CA (Primary)Salary Range $80,652.20 - $91,992.70 annually Close Date 3/25/2024 Job Type Regular Full Time Temporary End Date 10/31/2024 Ministry/Organization BC Public Service -> Public Safety & Sol General Ministry Branch / Division BC Corrections/Community Corrections Job Summary Provide your expertise to staff and other Probation Officers on case management issuesThe Co mmunity Corrections Division provides services to adult clients, to other justice agencies and to the general community. Adult clients include those accused of/or sentenced for criminal or other statute offences. Adult clients report to a probation officer at community corrections office for a combination of interview, assessment, supervision, assistance and programs.The Senior Probation Officerdirectly supervises probation officer 14s or probation officer 24s on a training plan. This position provides mentorship to direct reports, monitors training through the administration of training plans, assigns work and manages workflow for direct reports. This position provides risk assessment case management guidance to all probation officers within the office. The senior probation officer has broad responsibilities to support the local manager in hiring, operations and community partnerships.Job Requirements: Bachelor's degree (4 years: 120 credits) from a recognized Canadian institution. Two years or more experience as a full working level probation officer in a Canadian jurisdiction, a combination of community corrections related program or policy analyst work, projects or training may be deemed equivalent. Valid class 5 BC driver's license, a class 7 may be considered. Provisos: Travel to other geographic locations may be required, which may entail overnight travel and driving in winter conditions to rural locations. Evening or weekend work or travel may be required for operational reasons. For questions regarding this position, please contact [email protected] . About this Position: There are currently two (2) a temporary opportunity available until October 31, 2024, these temporary opportunitunites may become permanent. Flexible work options are available; this position may be able to work up to 1 day every two weeks at home subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment Prince George is the largest city in Northern British Columbia and boasts a wide variety of restaurants and entertainment, including the Prince George Symphony Orchestra. Prince George is also located next to several provincial parks, which provide camping and boating amenities. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Review Act Check (CRRA) and Enhanced Security Screening will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Correctional Services, Leadership and Management, Social Services

Application Deadline: 05/30/2024Address:VIRTUAL59 - HomeRes - ON - BMORegulatory Reviews:Support Regulatory review submissions/responses as assignedSupport and/or provide risk oversight over required updates to Second Line Directives as a result of any review findingsOther:Support other projects/initiatives as and when arise that impact Credit Risk policies eg acquisitions, regulatory changesSupport team administration requirements such as system updates and exception reporting updates regarding policy elevations and exceptions, maintain team procedures, etc.Provides subject matter expertise in the analysis, development, approval process, issuance and communication of Risk policy frameworks in alignment with standards. Writes, publishes and maintains policy documentation to achieve the desired business results and support corporate, compliance and/or regulatory requirements. Includes guidelines, standards, directives, operating procedures, and related documentation.Acts as a trusted advisor for the designated group.Influences and negotiates to achieve business objectives.Recommends and implements solutions based on analysis of issues and implications for the business.Assists in the development of strategic plans.Identifies emerging issues and trends to inform decision-making.Analyzes the impact of projects related to compliance, transformation, system upgrades etc. on policies and procedures. Assesses and reports the impact of changes to stakeholders.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.Assists in preparing materials required for Audits and Regulatory Exams.Assists in obtaining required approval processes when implementing any changes.Provides input into the planning and implementation of operational programs.Creates, implements and sustains the guidelines, standard, operating procedures and other documentation.Initiates and coordinates review processes among stakeholders.Identifies and eliminates gaps in current state of policies and procedural documentation.Reviews documentation on a timely basis to ensure they are up to date, accurate and complete.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Monitors and tracks performance, and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of risk management, audit, compliance, and / or governance policy management.In-depth knowledge of business and regulatory environment.Deep knowledge and technical proficiency gained through extensive education and business experience.Broad knowledge of re-engineering concepts.Proven experience in Visio & Adobe.Demonstrated experience with SharePoint database application, execution, modification, maintenance and troubleshooting.Project management skills - in-depth.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job SummaryJob DescriptionWhat's the opportunity?The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.Please Note: This position will be a hybrid role, and will be based out of the Mississauga RBC office location.What will you do?Initiate outbound calls and receive incoming client callsIdentify risk situations and escalate if and when appropriateProvide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activityMaintain a balance between quality Customer Care and effective negotiationtechniquesEmbrace the service routines, goal setting and performance enablementTake ownership and resolve issues, ensuring operational risk mitigation and compliance are achievedAct as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experienceFoster collaboration within your team and convergence across partners to support RBCs One Client, One Bank visionWhat do you need to succeed?Must-have2+ yearsRecoveries/Collections experienceStrong written and verbal communication skillsProficient in using MS Excel, Word and OutlookProven negotiation, analytical and decision making abilityStrong Organizational and Multi-tasking skillsStrong understanding of the balance between customer service and business risk mindsetAble to work the setshiftof 3pm to 11:00pm,Monday to FridayNice-to-haveKnowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection HighwaysKnowledge of Personal Products, Loans, Mortgages, Overdrafts and Business ProductsPrevious experience in managing a portfolioBilingual English and FrenchWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards ProgramLeaders who support your developmentAbility to make a difference and lasting impactOpportunity to take on progressively greater accountabilitiesRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.Job SkillsCollections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation StrategiesAdditional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:MISSISSAUGACountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-03-20Application Deadline:2024-04-30Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Your Moneris Career - The OpportunityAt Moneris, we are looking for people to help us re-imagine commerce. As Canada's largest payment processor, we know that the best products and merchant experience must come from great people. Which is why we are committed to you, your wellness, and your growth. If you're ready to make your mark on the future of FinTech, come join us at Moneris!You will perform different forms of credit-based analysis on prospective and existing merchants, and provide customer service to assigned merchants on all credit related issues. Location: You will work from our Toronto office in a Hybrid work model.Reporting Relationship: You will report to the Manager, Credit - IB.Please see eligibility criteria below:Internship Length: 4 monthsInternship Start: May 6, 2024Internship End: August 30, 2024 To be eligible for our internship opportunities you must be enrolled in a Canadian post-secondary school and legally entitled to work full-time. Your Moneris Career - What you'll doApplying appropriate underwriting criteria to our merchant applications following established credit policy to ensure financial risk is mitigated.Post-reviewing of merchants in need of a line increase or flagged by fraud process specifically in processing volume level or average transaction size.Perform a credit risk assessment of existing high-risk merchants ensuring compliance with credit, fraud, card association regulation and legal matters.Analyze personal, business and financial informationInteract with internal staff and external sources for the purpose of Credit training, fraud detection, and monitoring activities.Assist with customer calls for complex merchant set-ups requiring explanation of specific credit policies and decisions related to those policies.Collaborate with Moneris Fraud Group to monitor the activity of selected High-Risk Merchants.Provide back up and support to the other Analysts, for the IB Credit process, special projects, vacation relief, and peak time volume.Your Moneris Career - What you bringPursuing a bachelor's degree in business, Accounting, Finance, Economics, or a related discipline1+ years experience in a related fieldExperience reviewing personal credit bureaus, commercial credit bureaus or financial statement analysisPrevious experience in the payment industry considered an assetStrong analytical and problem-solving abilities.Proficient in Microsoft Windows/MS Office Applications.Strong verbal and written communication skills.Demonstrated attention to detail and excellent organizational and time management skillsCapability to "think outside of the box"Your Moneris Career - What you getHolistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace cultureA workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletterCompany-wide paid year-end closureLearning & development programs and resources to grow your careerFind out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.