Overview of salaries statistics of the profession "Mortgage Representative in Canada"

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do In this frontline contact centre role, as the Customer Support Representative, you will provide customer support across various Tech Services and partner programs. You will assist in facilitating solutions, based on the customer's needs and entitlements, by making recommendations and facilitating accepted solutions through appropriate service paths. You will provide additional support to related programs by selling/recommending applicable services to customers, handling billing and account inquiries/updates, resolving customer service opportunities and delivering on the approved client retention strategy. The objective of this position is to provide the highest level of customer service and enhance the customer experience through the support of applicable Staples Tech Services and other Solutionshop programs. Each day will be fast-paced, challenging, rewarding and meaningful. Specifically, you will: • Receive inbound calls from customers for information on subscription services, tech services and/or open extended warranty claims for replacement or repair of eligible products. • Answer inquiries, resolve problems, and contact customers to investigate and resolve customer concerns • Actively engage in service solutions sales. • Facilitate appropriate solutions to ensure customer loyalty. • Check for existing cases and construct individual case reference files and document new cases/ update case management data base / logs • Explain the benefits of remote service pathway offers to customers • Conduct outbound calls where requested to advise of payment rejections, service termination, etc. • Conduct outbound calls to offer a settlement when a unit is not repairable under our extended warranty plan and negotiate settlement resolution with customer. • Schedule customers in booking tool for subscription and on-site service programs • Filter concerns/needs using listening and probing skills to determine root cause. • Liaison with the internal and external partners, including Staples Repair Depots, Service Advisors, Remote Agents, Stores and 3rd Party Repair Vendors to ensure complete customer service excellence • Initiate and review any escalations with leadership team to expedite resolution and closure of customer issues. • Initiate dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Determine claim eligibility by studying the extended service plan coverage and the terms and conditions; study any documentation submitted; assemble additional information as required from outside sources and then enter details into the Electronic Ticketing System system Some of what you need • 1-2 years in a contact centre environment • Previous experience in a technical field preferred • 2-3 years in a customer service environment • Degree, diploma or certificate in a related field an asset • Familiar with AS400 environment and proficient in MS Office, excel, word, PowerPoint, etc. • Bi-Lingual English/French required . • Excellent communication and collaboration skills. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to negotiate skillfully in difficult situations with both internal and external groups • Curious • Approachable • Passionate • Problem solver Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more... Additional Information • Work from home position • Fast paced environment • Rotational shift schedule, including evenings and weekends #bringyourpassion

The Opportunity Accountable/responsible for providing a high level of customer service in support of the business of service and parts sales to the market and expediting internal parts service requests while maximizing productivity and proficiency to meet targets The Role Responsible for day-to-day processing of parts orders for internal and external customers, including entering, ordering and expediting purchase orders Support service technicians in researching, sourcing, expediting and delivering parts requests to work area Works with customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales Produces accurate, timely and efficient estimates and documentation for all parts transactions Covers and/or assists warehouse person in tracking or shipping product to both local and out-of-town customers and inter-branch locations Initiates parts returns for both new and warranty items and completes all required documentation Operates in a safe manner and keeps work area clean and tidy at all times The Candidate Education: Parts Technician experience considered an asset Work Experience: 2 years of relevant work experience. Previous experience in heavy duty parts / service industry considered an asset. Knowledge: Experience working with parts vendors, outsourcing and generating parts quotes Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Play an integral role in the sales process as an outside Product Support Representative. Build your business by building customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax provides. You will work closely with other members of the Wajax team to provide expert knowledge, advice, and product solutions for a comprehensive customer experience. The Role Invest in customer relationships within a defined territory. Conduct outside sales calls to clients. Generate customer referrals. Identify opportunities to upsell and cross-sell. Provide customer feedback. Identify and resolve customer concerns in a timely manner. Attend to phone and email inquiries. Meet and exceed established sales targets as determined on a monthly/annual basis. Assist in the creation and submission of bids for National Customer opportunities. Liaise with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance to delivery times. The Candidate Education: College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic Work Experience: 2-3 years' related experience in sales, marketing, or equivalent business experience. Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, and must possess a valid driver’s license. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred) The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

Did you know that 80% of active Sales Representative / financial advisors have not studied finance? Are you looking for a new challenge with a flexible schedule and the possibility of working from home? No experience required, we train you from A to Z! license paid by the company, full benefits, group insurance and group RRSP. Come meet us and take the personality test to see if you have the job profile! Being a financial security advisor is a constructive job that aims to recommend financial solutions and advise people in achieving their financial goals, their choices of savings, investment products, insurance and even more…. Your mission: that customers are confident and secure in relation to their future. The partnership with senior advisors, a clientele in place, an assistant are only a few means at your disposal to facilitate the development of your clientele. Come work for a company that promotes teamwork, a climate of high performance, continuous improvement, respect for individuals and distributors and a service mentality. Description of tasks: Recommend and advise clients in their choice of savings and investment products, guide them in their choice of mortgage, life insurance, mortgage insurance and others. Advantages: A management team in place to support you on a daily basis, free access to premises, advantageous salary including commissions and bonuses (according to the personal objectives established), access to a team of financial planners to assist you in your complex files and to a team of trainers to improve your skills in the products offered by the company. For more information or to apply, contact us! As a consultant, it is imperative to be customer service oriented, and do you have any of these qualities? -Sociable and good communicator-Passionate, ready to take on challenges-Efficient, action and results oriented-Ready to make a difference-Confident and go-getter-Attentive to others and their needs. Then this career is for you.

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of large new accounts ($60K - $500K) Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver, and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application, and pricing to overcome client objections. Develop proposals and quotes based upon client needs, specifications, and product offerings. Full compliance with Impact sales process and installed CRM tools (Salesforce) The Candidate Education: Bachelor's degree / College Diploma Work Experience: Minimum 4 years with proven record of accomplishment in attaining/exceeding account management and sales goals The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity As a key member of the Wajax team the Parts & Service Clerk is responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties. The Role • Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes, and selling parts.• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.• Picks stock for customers as required; receives and inputs stock using electronic systems.• Produces accurate, timely and efficient documentation of all transactions within the parts team.• Daily shipping & receiving• Handle emergency orders• Stock orders• Inter branch transfers• Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities. The Candidate • Previous parts experience an asset.• Functional written and verbal communication skills.• Computer knowledge • Proven ability to work effectively with others.• A valid Driver’s License. Both Journeypersons & Apprentices welcome to apply. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Plays an integral role in the retail sales process. Responsible for the efficient processing of high volume Compact Construction Equipment, including skid steers, compact track loaders, and more, from point of order reception to product delivery. Ensures all sales orders meet and/or exceed customer expectations. The Role Works closely with sales representatives and/or production team to reviewproduct sales and customer requirements; plans for the overall timely processing of sales orders including product purchase, management of product delivery, and communication of sales orders to vendor and other departments through proper documentation of requirements. Works with production team to provide timely financial and technical project status reports including final project profit summary reports Collaborates with other team members in the production team to meet and/or exceed financial targets as well as provide a high level of customer service and support. Works effectively with other employees in the organization to support both internal and external customers Administers customer and supplier invoices including preparation, communicating, and tracking for the production department Provides support to project managers and sales teams as required. Coordinates any necessary documentation including drawing approvals with engineering, vendors, and customers. Coordinates all aspects of product delivery Accurate reporting of rented, sold or returned units Understand and ensure discount and warranty structure is applied accurately The Candidate Education: High School; Diploma in Business or related field Work Experience: 3-4 years Knowledge: experience in similar position or related field. Experience selling Compact Construction Equipment, Heavy Equipment or Material Handling is considered an asset. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills. The Role ● Develop and maintain confidential client information utilizing Wajax’s CRM software.● Manages Customer Satisfaction with all existing customers by delivering the utmost in customerservice.● Generate new and repeat sales by providing product and pricing information in a timely manner.● Determine customer requirements and expectations to recommend specific products andsolutions.● Recommend alternative products based on cost, availability, or specifications.● Increase sales and average order size by means of cross-selling, up-selling, add-on sales andoffering promotional sales items.● Prepare customer presentations, tenders, RFQs and Project Quotations for After Market Sales Repsas required● Attend site visits and customer presentations with After Market Sales Rep as required.● Respond to customers via phone, fax or email for quotes, purchases, etc. in a timelymanner after hours on call rotation. The Candidate Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience. Knowledge of mechanical power transmission, hydraulics and/or pneumatics' Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforcepreferred), completion of ongoing product training Responsible and adaptable Problem solving skills Results-oriented and willingness to always offer superior service Demonstrated skills in planning and organization of work Good team spirit The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Plays an integral role in the retail sales process. Responsible for the efficient processing of high volume product sales orders from point of order reception to product delivery.Ensures all sales orders meet and/or exceed customer expectations. The Role Works closely with sales representatives and/or production team to reviewproduct sales and customer requirements; plans for the overall timely processing of sales orders including product purchase, management of product delivery, and communication of sales orders to vendor and other departments through proper documentation of requirements. Works with production team to provide timely financial and technical project status reports including final project profit summary reports Collaborates with other team members in the production team to meet and/or exceed financial targets as well as provide a high level of customer service and support. Works effectively with other employees in the organization to support both internal and external customers Administers customer and supplier invoices including preparation, communicating, and tracking for the production department Provides support to project managers and sales teams as required. Coordinates any necessary documentation including drawing approvals with engineering, vendors, and customers. Coordinates all aspects of product delivery Accurate reporting of rented, sold or returned units Understand and ensure discount and warranty structure is applied accurately The Candidate Education: High School; Diploma in Business or related field Work Experience: 3-4 years Knowledge: experience in similar position or related field The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity As a key member of the Wajax team the Parts & Service Clerk is responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties. The Role • Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes, and selling parts.• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.• Picks stock for customers as required; receives and inputs stock using electronic systems.• Produces accurate, timely and efficient documentation of all transactions within the parts team.• Daily shipping & receiving• Handle emergency orders• Stock orders• Inter branch transfers• Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities. The Candidate • Previous parts experience an asset.• Functional written and verbal communication skills.• Computer knowledge • Proven ability to work effectively with others.• A valid Driver’s License. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

Handle inbound and outbound contacts in a courteous, timely, and professional mannerKnowledgeable regarding Internet Service Provider services. Do you know what it means to Pair a Remote? Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handlingOwnership of resolving the customers reason for contacting Tech Support Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when neededComfortable using a Knowledge Base system in conjunction with your call handling Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy)Utilize knowledge base and training to effectively trouble shoot a customers situation as it relates to Data, Video, and VoIP Phone systemAccurately document customer interaction while following all required policies and procedures.A strong desire to provide world class customer service every time you are interacting with our customersComply with requirements surrounding confidential information and personal informationSelf-starter who stays up to date on ad hoc training activities Adhere to all attendance and work schedule requirements 

The Opportunity As a key member of the Wajax team the Parts & Service Clerk is responsible for providing a high level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties. The Role • Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.• Picks stock for customers as required; receives and inputs stock using electronic systems.• Produces accurate, timely and efficient documentation of all transactions within the parts team.• Daily shipping & receiving• Handle emergency orders• Stock orders• Inter branch transfers• Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities. The Candidate • Previous parts experience and asset.• Functional written and verbal communication skills.• Computer knowledge • Proven ability to work effectively with others.• A valid Driver’s License.The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of large new accounts ($60K - $500K) Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. Identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application, and pricing to overcome client objections. Develop Proposals and quotes with one of the best inside sales teams the Process Pumps Business has to offer based upon client needs, specifications, and product offerings. Oversee engineered bid proposals, including follow-up. Provide product and package technical support. Develop a business plan, sales forecasts, and support marketing strategies. The Candidate Education: Bachelor's degree / College Diploma Work Experience: Minimum 4 years with proven record of accomplishment in attaining/exceeding account management and sales goals Basic Instrumentation & Pump Knowledge: mechanical process equipment sales with a technical knowledge base will be a must have Strong knowledge of a broad range of applications in Manufacturing, Oil and Gas, Mining, Food and Beverage, Municipal and Pulp and Paper industries. Strong territory planning, time management and account management skills. Focused approach on excellent client service. Analytical skills to break down complex issues and solve problems. Driven to succeed, with a positive attitude! Ability to work in a team environment. **This position can reside anywhere in Lower Mainland BC Compensation: This is a base salary (Approximately$85k dependant on experience) + commissions. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

Location: Sidney Branch Job Type: Part Time myWork Options: In-person, Hybrid Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Social Media Check (every 5 years) Identity Verification Education Verification Employment Verification References James & Adeline from our Talent Acquisition Team will be at the Central Saanich & Sidney branch on Tuesday, April 16th from 12-5 pm. If you are interested in this or another role at Coast Capital please email [email protected] to schedule a specific time, or just drop in with your resume and meet the team! What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Sidney branch is open Monday to Saturday and we are looking for candidates who have open availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of new large accounts ($60K - $500K) Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. Identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application and pricing in order to overcome client objections. Develop proposals and quotes based upon client needs, specifications and product offerings. The Candidate Education: Bachelor Degree / College Diploma Work Experience: Minimum 4 years with proven track record in attaining/exceeding account management and sales goals Strong territory planning, time management and account management skills. Focused approach on excellent client service. Analytical skills to break down complex issues and solve problems. Driven to succeed, with a positive attitude! Ability to work in a team environment. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

Location: Aulds Road Branch Job Type: Full Time myWork Options: In-person Starting Salary Range: $43,600 - $54,500 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Social Media Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a full-time position alternating between a Monday-Friday and Tuesday-Saturday schedule. We are looking for candidates with full availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Location: Central Saanich Branch Job Type: Part Time myWork Options: In-person Starting Salary Range: $22.35-$26.56 per hour Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References James & Adeline from our Talent Acquisition Team will be at the Central Saanich & Sidney branch on Tuesday, April 16th from 12-5 pm. If you are interested in this or another role at Coast Capital please email [email protected] to schedule a specific time, or just drop in with your resume and meet the team! What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Central Saanich branch is open Tuesday to Saturday and we are looking for candidates who have open availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Location: Ironwood Branch Job Type: Part Time myWork Options: In-person, Hybrid Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Ironwood branch is open Tuesday to Saturday and we are looking for candidates who have open availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Location: North Road, BBY Job Type: Part Time myWork Options: In-person Starting Salary Range: $22.35-$26.56 Background Screening Requirement: Enhanced Criminal Record Check Credit Check Identity Verification Education Verification Employment Verification References What's the job? On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our North Road branch is open Tuesday to Saturday and we are looking for candidates who have open availability on those days. What you'll get to do: Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values; We build connection. We act with courage. We re-imagine. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more! Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues. Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur. Who are we looking for? To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities. Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members. A second language you're comfortable using is a bonus. Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome. Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in. Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it. Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them. Curiosity - You are a life-long learner who loves to grow their understanding of the financial world. Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization. Adaptability - You happily handle whatever situation comes your way. Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking. Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching. Legal Eligibility - You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC). Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.