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Forensic Service Senior Manager
PwC, Calgary, AB
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You'll also help clients review and remediate systems and controls to prevent further issues.Meaningful work you'll be part ofAs a Forensic Service Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:•Utilizing your forensic accounting knowledge and subject matter expertise to execute on client issues and challenges, including quantification of alleged fraud, conducting interviews of individuals and suspects, reviewing email and other electronic records for clients and drafting deliverables;•Leading client engagements, including serving as the primary point of contact with clients and overseeing staff members;•Preparing high quality investigative reports for partner review and subsequent delivery to clients detailing procedures undertaken, results, limitations and recommended actions;•Assisting with business development efforts to grow the Western Canada Forensic Services practice;•Working internally with other practice areas to identify and explore opportunities for forensic services;•Coaching and mentoring junior staff members and assisting them in expanding their forensic accounting knowledge;•Participating in the development and execution of forensic accounting training programs that will be used to develop staff;•Performing client pre-acceptance procedures including conflict checks, client investigation checks and drafting engagement letters; and•Preparing external working paper files with documentation of procedures performed and evidence obtained.Experiences and skills you'll use to solve•Experience in the forensic accounting field;•Proven ability to execute on forensic accounting mandates in the form of a minimum of two projects;•Completion of an undergraduate degree in accounting, business, economics, criminology or a related field;•CA/CPA or equivalent accounting designation;•Successful completion of the Certified Fraud Examiners "CFE" designation within one year of joining the Forensic Services practice;•Demonstrated managerial experience including solving client problems, communicating with clients, facilitating decision making, documentation, managing client expectations and leading a team;•Strong written and verbal communication skills, particularly with respect to interviewing and report writing;•Strong ability to develop and maintain relationships with others;•An ability to work under tight deadlines and pressure and adapt to changing priorities;• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. 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Small Service and OM Manager
Andritz Hydro Canada inc., Pointe-Claire, QC
The Hydro Small Services and Operations & Maintenance Manager responsible of the business development and growth related to this important sector of activities for the ANDRITZ Hydro Service and Rehab business in Canada. In this important role, the Hydro Small Services and Operations & Maintenance Manager will report directly to the Leader of Small Services and O&M.   What will you do ? Two main areas of responsibilities form the core of this role in our Canadian team.  Sales, Proposals and Project Execution:In collaboration with the company shared services:•    Prepares bids for Small service and O&M opportunities, including responsibilities for all technical and commercial aspects;•    Reviews and approves all bids and purchase orders within ANDRITZ standards;•    Supports or leads directly the contract negotiations with the clients;•    Manages and follow-ups projects’ details handled by team members;•    Ensures customer satisfaction, on time delivery, and project execution excellence;•    Develops tools and KPI’s (dashboard) to monitor the performance of its activities;•    Prepares and delivers presentations and uses of internal marketing tools for customer visits;•    Participates to periodic internal reviews with management.    Business development:In collaboration with the Hydro Business development team:•    Supports the Senior VP and Small Services and O&M leader with the preparation on the annual business plan;•    Develops an annual plan of customer visits to promote Andritz’s Small Services and O&M offerings and capabilities;•    Keeps good business with key and strategic clients and obtain periodically their assessment;•    Promotes and introduces the numerous solutions/tools developed by the Andritz Hydro task force;•    Promotes and prioritizes the negotiation and implementation of O&M Master (or Long Term) Service Agreements with strategic clients. Why do you fit the profile?Successful teams share objectives, and they also share values! In addition to your strong skills and experience, we need someone with high motivation, a positive mindset, and a willingness to be part of our team.  The ideal candidate should be willing to work in a complex, fast-paced environment, with evolving priorities. Result and solution-oriented candidates who follow through with ideas and commitments will perform well within ANDRITZ. As our projects have large scopes, your determination will be valued with us. •    5-10 years of experience in project management, operation & maintenance, business development related to engineered/manufactured products and aftermarket services;•    Bachelor’s degree in mechanical or electrical engineering or equivalent experience;•    Member of professional engineering authorities, P. Eng., OIQ (an asset);•    Knowledge of the hydro market in Canada and/or the USA (an asset);•    Experience in the management of operation and maintenance for hydro plants (an asset);•    Background in sales, proposals, and customer interaction;•    Commercial contract knowledge and negotiation skills;•    Project management, leadership skills, and ability to manage a team and follow up on deliverables;•    Proven experience and accomplishments in large projects management;•    Results driven and oriented;•    Experience in a multidisciplinary environment as a system engineer, sales manager, business developer on more than one project at a time;•    Proven track record dealing with customers or job experience as a customer (preferably in hydro utilities or independent power producers);•    Advanced written and verbal communication skills. •    Fluency in French & English;•    Availability to travel, as required (mainly in Canada); The following is an asset:•    Knowledge of products, technical aspects and market related to hydroelectric business;•    Knowledge of Andritz Hydro compact machines’ designs and products. What  do we offer ?•    base salary•    Competitive group insurance program (life insurance, health, dental, travel)•    Registered Retirement Savings Plan with the employer contribution•    Competitive vacation policy Did you know?Andritz Hydro is: Over 170 years of experience in turbine design Over 471,000 MW of installed and upgraded capacity Over 32,000 turbine units delivered Over 125 years in electrical engineering 65 representative offices worldwide More than 7000 employees worldwide including 310 in Quebec Over 50 Compact Hydro units per year A complete range of designs up to 800 MW 20 manufacturing sites worldwide 10 test beds worldwide *Legal status to work in Canada is required. 
Associate Loss Prevention | Coquitlam
Hudson's Bay Company, Vancouver, BC
Who We Are: Provide leadership and direction in the development and planning of the newly established Hudson’s Bay Media Network team. Build and execute a strategy to create a self-supported ad business that is both pay to play and promotional. Allowing vendors and partners to leverage our first party data assets, our proprietary media channels, and reach our customers in our owned and performance marketing channels to drive the growth of their brand. Own and develop the overall corporate promotional cadence in collaboration with the broader marketing team, merchant, planning and channel experts. Works with the Insights & Analytics teams to create strong business cases for corporate promotions that deliver the FY objectives. Ensure the tactical implementation of the strategies by leading their report direct(s), business partners, agency partners, and other marketing team members. Proactively respond to changing business trends to optimize profitable sales by ensuring increased support and resources to positively trending businesses. What This Position is All About: The Loss Prevention Associate will be committed to excellence, honesty, and integrity, ensuring compliance with established rules and regulations. The incumbent will be required to monitor access control into and from the facility while protecting company assets. Who Are You: Excellent time management skills Must be able to work days/afternoon/ midnights or as needed Committed to personal improvement and ensures team improvement Excellent organizational skills Excellent verbal and written communication skills, while being open and honest Must Have a valid Ontario Security License You Also Have: Working knowledge of Chubb Director Afx Program (asset, not mandatory). Working knowledge of Intellex DVR Systems (asset, not mandatory). Access control personnel will be accountable for all aspects of Asset Protection within the facility. Opening and closing of the building. Provides access control to the facility, including badge making and package inspections. Greets all visitors, contractors, and vendors, issues temporary/visitor badges, and verifies badges of current employees. Answers all incoming calls to the company and transfer them to the appropriate people. Monitors all Alarms, security cameras and access control systems. Ensures that all security policies and procedures are being followed. Observation of and reporting of all security and safety hazards, or any other unusual incidents. As The Loss Prevention Associate, you will: Respond to all emergencies during their shift and serve as the main point of communication. Performs light clerical/data entry duties. Performs interior and exterior patrols of the building inspecting all exits. Managing key/ scanner control policies and procedures. Assigns deliveries to designated doors. Monitoring of systems and procedures to detect internal dishonesty. Working knowledge of CCTV equipment. Maintain standards and strive for service level improvements. Actively support the company’s Health and Safety programs, promoting safety and discipline infractions that arise. Ability to adapt to change with a positive attitude. Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance. Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount. Pay: $18.75- Starting wage may vary based on local Collective Bargaining Agreement where applicable. #HBAssetProtectionInvestigator Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Associate Manager, Cosmetics | Chinook
Hudson's Bay Company, Calgary, AB
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance.Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates.Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends.Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effortDevelop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions.Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution.Create and maintain an environment that inspires and encourages growth and development.Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements.Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around theA transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Bachelor’s degree in a related field or equivalent experience.Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand.Demonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to be flexible and adapt to a constantly changing environment.Proven ability to work and communicate with all levels of the organization including cross-functional teams.A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other storesProficient in Microsoft OfficeYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.A culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental).An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Sales Manager- OpenRoad Auto Group
OpenRoad Auto Group, Vancouver, BC
UNLIMITED POSSIBILITIES AHEADPosition: Sales ManagerStatus:Full-Time Compensation: Variable Pay ($150,000-$175,000)Dealership: OpenRoad Auto Group Department:SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Work with all department Managers to assure that clear communications between Sales department and other departments are maintained. Maintain a clear and thorough understanding of the policies and procedures of the dealership at all times. Establish and meet monthly sales objectives. Ensure that proper follow-up procedures are being used and maintained. Maintain standards for the delivery of vehicles to customers and ensure that the maximum level of customer satisfaction is maintained at all times. Provide guidance to all sales team members in establishing and reaching short and long-term sales goals. Assist in providing ongoing training for sales associates and recommend plans for improvement for sales staff performance. Work closely with sales staff in negotiating a sale and close if necessary. Maintain a high level of product knowledge; participate in any and all product training available. Be thoroughly familiar with current and new products, including features, specifications, prices, colours, options, and standard equipment. Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on the sales, delivery and follow up. Attend department meetings as required. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Good interpersonal, organizational, and communicational skills. The ability to work effectively with all levels of the organization. A Current VSA MDC License. A valid British Columbia Driver's License with a good driving record. Strong leadership skills. Ability to maintain records and prepare reports using a computerized system. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3871 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.
Associate Manager | Rideau
Hudson's Bay Company, Toronto, ON
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance.Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates.Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends.Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effortDevelop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions.Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution.Create and maintain an environment that inspires and encourages growth and development.Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements.Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around theA transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Bachelor’s degree in a related field or equivalent experience.Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand.Demonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to be flexible and adapt to a constantly changing environment.Proven ability to work and communicate with all levels of the organization including cross-functional teams.A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other storesProficient in Microsoft OfficeYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.A culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental).An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Sales Manager - OpenRoad Volkswagen Burnaby
OpenRoad Auto Group, Burnaby, BC
UNLIMITED POSSIBILITIES AHEADPosition: Sales ManagerStatus:Full-Time Compensation: $80,000 - $150,000 per annum. *this is a commissioned position - wages commensurate experience & productivity. Dealership: OpenRoad Volkswagen Burnaby Department:SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Work with all department Managers to assure that clear communications between Sales department and other departments are maintained. Maintain a clear and thorough understanding of the policies and procedures of the dealership at all times. Establish and meet monthly sales objectives. Ensure that proper follow-up procedures are being used and maintained. Maintain standards for the delivery of vehicles to customers and ensure that the maximum level of customer satisfaction is maintained at all times. Provide guidance to all sales team members in establishing and reaching short and long-term sales goals. Assist in providing ongoing training for sales associates and recommend plans for improvement for sales staff performance. Work closely with sales staff in negotiating a sale and close if necessary. Maintain a high level of product knowledge; participate in any and all product training available. Be thoroughly familiar with current and new products, including features, specifications, prices, colours, options, and standard equipment. Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on the sales, delivery and follow up. Attend department meetings as required. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Good interpersonal, organizational, and communicational skills. The ability to work effectively with all levels of the organization. A Current VSA MDC License. A valid British Columbia Driver's License with a good driving record. Strong leadership skills. Ability to maintain records and prepare reports using a computerized system. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/careers/3924 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.
Associate Manager | Anjou
Hudson's Bay Company, Montreal, QC
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance. Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates. Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends. Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effort Develop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions. Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution. Create and maintain an environment that inspires and encourages growth and development. Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements. Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships. Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around the A transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans. Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization. You Have: Bachelor’s degree in a related field or equivalent experience. Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand. Demonstrated experience in motivating and developing a high performing team. Excellent verbal and written communication skills; effective presentation skills. Strong prioritization and time management skills with ability to delegate effectively. Ability to be flexible and adapt to a constantly changing environment. Proven ability to work and communicate with all levels of the organization including cross-functional teams. A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other stores Proficient in Microsoft Office Experience working in men's wear, an asset Your Career: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Manager Service Sales - North
Siemens, Gurugram, Any, India
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Gurgaon, IndiaKnowledge Requirement: IBMS Knowledge, Latest trends on IBMS industry, Having Market Knowledge on Competitors Installations and Products.Qualification and Experience:8-15 years of work experience in Sales /Service Sales /Service Execution preferably in IBMS or Automation Industry, Team Handling, IBMS Service and Sales experience, Strong Client Exposure, should have had direct responsibility of handling Service Sales/ Sales Numbers for a Region / TerritoryRole: Service Sales North - Order Intake , identifying opportunities from Own & Competitors Systems and devising Modernization solutions and offerings leveraging Siemens Solutions and Portfolio, Conversion of Warranty to Service Agreement and Service Agreement Renewals, Identifying opportunities for Extension and add on Service Projects. Working on own installed base to increase installed base Penetration rate. Working on sales strategies in North India Market to promote the IBMS offering from SiemensWE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/17/2024 09:19 PM
Regional Sales Consultant-Edmonton
Equest, Halifax, NS
Your Moneris Career - The OpportunityAdditional Job DescriptionYou will be accountable for independent business (IB) account revenue including growth and profitability of the IB segment in this portfolio. This includes prospecting new clients for Moneris and sign them on contracts for merchant services, and sell all services and products offered by Moneris to all clients.Location: You will be work in a remote modelReporting Relationship: You will report to Manager, Regional SalesYour Moneris Career - What you'll doManage client relationships from pre-sales through to post-sales set-up and integrationDevelop business relationships with assigned accounts and help create proposals and presentations targeted at solving the needs of prospects and existing clientsAchieve and maximize card manufacturing revenues target.Negotiate pricing, contract terms and conditions to ensure pricing and terms reflect the achievement of corporate goalsProvide input to Marketing and Product Development on important products and initiatives to close gaps in current product offering and in current client segment.Drive execution for customer acquisition, speed-to-market, ease of integration, and service levels. Create forecasts, sales reports, and ongoing status reports.Ensure and educate on compliance, operating procedures and payment industry trends to the sales team and clients.Your Moneris Career - What you bringBachelor's Degree in Business, Commerce, Marketing or a related field.Minimum 2 years of strategic sales or account management or business development experience with a record of accomplishment with excellent sales results customer conversion and retention in a demanding fast-paced complex environment.Proficient in Microsoft Windows/ MS Office Applications.Your Moneris Career - What you getComprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)RRSP matching & defined contribution pension planLearning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance ProgramHolistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace cultureA workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletterCompany-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.
BAND 3 - Service Delivery Manager - Closing date extended
BC Public Service, Vancouver, BC
Posting Title BAND 3 - Service Delivery Manager - Closing date extended Position Classification Band 3 Union N/A Work Options Hybrid Location Multiple Locations, BC CA (Primary)Vancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $86,200.00 - $122,100.01 annually Close Date 3/25/2024 Job Type Regular Full Time Temporary End Date 8/15/2025 Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Child Care Operating Fund Job Summary Bring your vision, leadership, and strategic planning skills to this important roleThe Child Care Operating Funding Program is one of two programs in the Child Care Benefit and Operating Funding Branch and provides funding to assist with the day-to-day costs of operating a child care facility, a parent fee reduction to support affordability through lower child care fees for parents and a wage enhancement program to support early childhood educators working in licensed child care facilities.The Service Delivery Manager is responsible to ensure that legislation, policies, and regulations for this high-profile program are correctly interpreted, and eligibility decisions are consistent. This role monitors program delivery, evaluates effectiveness, and makes recommendations to ensure government and ministry objectives are achieved.To be successful, you have demonstrated experience in providing inspiring and supportive leadership to a front-line client service organization. You are well versed in leading large portfolios within a collaborative work environment. Creating and fostering positive business relationships will be key as well as you work within a highly engaged division involving multiple external and internal stakeholders. You also demonstrate a strong work ethic and an understanding of the actions required to deliver on government strategies.Job Requirements: Bachelor's Degree or higher in Business Administration, Public Administration, or a related field, plus *related experience. An equivalent combination of education, training, and experience may be considered *Related experience must include two (2) years of each of the following: Leading and mentoring large teams (five (5) or more) Supervising and mentoring subordinate supervisors Analyzing information, developing key performance indicators, and making data informed decisions Writing information notes, briefing notes, decision notes, or equivalent, for senior leadership Working directly with other agencies, government entities, and clients in a service delivery environment Interpreting and applying legislation, policy, or regulations Preference may be given to applicants with one (1) or more of the following: Leading in a service delivery or program delivery environment Leading teams of thirty (30) or more Working for the Public Service or an equivalent environment Working with Child Care Programs For questions regarding this position, please contact [email protected] .About this Position: Amendment March 20, 2024: Posting closing date extended to March 25, 2024. This is a temporary opportunity until August 15, 2025. A permanent appointment may result from this temporary appointment. An eligibility list may be established to fill future temporary and permanent vacancies. Flexible work options are available, this position may be able to work up to four (4) days at home per week subject to an approved telework agreement. Victoria has two building locations, both with space to accommodate in-office work. The Vancouver office may be accessed for limited drop-in use. Please contact the hiring manager for further details or if you have any questions. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management
Sales Manager - Mumbai Based
Marriott International, Nashik, Any, India
Job Number 24049629Job Category Sales & MarketingLocation Courtyard Nashik, Near Mumbai Naka, Nashik, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.CANDIDATE PROFILE Education and Experience• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESBuilding Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management.Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/21/2024 03:17 PM
Sales Manager - Franchised
Marriott International, Calgary, Alberta
Job Number 24050805Job Category Sales & MarketingLocation Sheraton Cavalier Calgary Hotel, 2620 32nd Avenue NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Cavalier Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.Job Description:OVERVIEW: Support revenue growth by pursuing new group business that includes guestroom and meeting business for the Hotel. Building relationships and gaining repeat clients will be critical to maximizing revenue long term while achieving personal targets.RESPONSIBILITIES: Prospect new and existing accounts to exceed revenue goals through telephone solicitation, outside sales calls, virtual meetings, site inspections and written communication. Provide clear and concise proposals/contracts tailored to customer needs and requirements while maximizing hotel revenues. Maximize hotel revenues through effective negotiation and selling to property features Conduct post event follow up to evaluate client experience and book future business Conduct site tours and entertain clients to build relationships Participate in sales meetings, training and other sales-related meetings as required. Work with other departments to provide excellent client service including smooth transition from sales to operations through active communication and providing account details to other relevant departments (ex: rooming lists, rate letters, etc.) Attend trade shows, community events, and industry / client meetings; travel as required, outside office hours if required Professionally represent the hotel in community and industry organizations and events. Provide weekly reporting of sales activities Develop/maintain current knowledge of market trends, competition and customers. Perform all duties in a safe manner according to established safe work practices. Report any accidents, injuries, near misses and/or hazardous conditions. Other related duties as necessary.Job Requirements:QUALIFICATIONS: Minimum 2 years proven sales experience, preferably in a hotel environment Strong communication and negotiation skills as well as client focus Strong computer skills-CI/Lightspeed or similar system experience will be considered an asset Ability to develop & maintain clients and relationships to grow account production. Ability to plan, organize and execute effectively and strategically. Must have own vehicle and be able to travel. Highly motivated and be able to work with minimal supervision Professional appearance and demeanor Organized and detail oriented with excellent problem solving skills Ability to collaborate as an effective team player in a diverse environment HOURS OF WORK Monday to Friday; however travel and outside responsibilities may require evenings & weekends.Pay and Benefits: Annual Salary and Competitive Incentive Program Group Health & Dental Benefits RPP PlanOn Site Parking This company is an equal opportunity employer. frnch1Salary: . Date posted: 03/22/2024 10:31 AM
Associate Manager | Carrefour Laval (1-year Contract)
Hudson's Bay Company, Montreal, QC
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance. Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates. Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends. Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effort Develop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions. Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution. Create and maintain an environment that inspires and encourages growth and development. Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements. Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships. Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around the A transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans. Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization. You Have: Bachelor’s degree in a related field or equivalent experience. Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand. Demonstrated experience in motivating and developing a high performing team. Excellent verbal and written communication skills; effective presentation skills. Strong prioritization and time management skills with ability to delegate effectively. Ability to be flexible and adapt to a constantly changing environment. Proven ability to work and communicate with all levels of the organization including cross-functional teams. A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other stores Proficient in Microsoft Office Your Career: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Sales Manager - Proactive ( Mumbai Market)
Marriott International, Mahabaleshwar, Any, India
Additional Information Responsible for Mumbai MarketJob Number 24051729Job Category Sales & MarketingLocation Courtyard Mahabaleshwar, 19/B Metgutad Panchgani-Mahabaleshwar Road, Mahabaleshwar, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.CANDIDATE PROFILE Education and Experience• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESBuilding Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management.Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/23/2024 03:29 PM
Forensic Service Senior Manager
PwC,
A career in our Forensic Consulting Generalist practice, within Fraud, Investigations and Regulatory Enforcement (FIRE) services, will provide you with the opportunity to help our clients understand where they might have vulnerabilities and develop solutions to manage the risks involved. We prevent, respond to and remediate a wide range of business threats, risks and complex issues.Our forensic specialists provide solutions and support for clients dealing with regulatory and crisis situations. As part of the team, you'll help provide support to our clients who wish to investigate potential financial crime, support clients responding to regulatory enquiries, deal with cybersecurity breaches and provide expert advice and opinions in legal proceedings. You'll also help clients review and remediate systems and controls to prevent further issues.Meaningful work you'll be part ofAs a Forensic Service Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:•Utilizing your forensic accounting knowledge and subject matter expertise to execute on client issues and challenges, including quantification of alleged fraud, conducting interviews of individuals and suspects, reviewing email and other electronic records for clients and drafting deliverables;•Leading client engagements, including serving as the primary point of contact with clients and overseeing staff members;•Preparing high quality investigative reports for partner review and subsequent delivery to clients detailing procedures undertaken, results, limitations and recommended actions;•Assisting with business development efforts to grow the Western Canada Forensic Services practice;•Working internally with other practice areas to identify and explore opportunities for forensic services;•Coaching and mentoring junior staff members and assisting them in expanding their forensic accounting knowledge;•Participating in the development and execution of forensic accounting training programs that will be used to develop staff;•Performing client pre-acceptance procedures including conflict checks, client investigation checks and drafting engagement letters; and•Preparing external working paper files with documentation of procedures performed and evidence obtained.Experiences and skills you'll use to solve•Experience in the forensic accounting field;•Proven ability to execute on forensic accounting mandates in the form of a minimum of two projects;•Completion of an undergraduate degree in accounting, business, economics, criminology or a related field;•CA/CPA or equivalent accounting designation;•Successful completion of the Certified Fraud Examiners "CFE" designation within one year of joining the Forensic Services practice;•Demonstrated managerial experience including solving client problems, communicating with clients, facilitating decision making, documentation, managing client expectations and leading a team;•Strong written and verbal communication skills, particularly with respect to interviewing and report writing;•Strong ability to develop and maintain relationships with others;•An ability to work under tight deadlines and pressure and adapt to changing priorities;• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. What to consider before applying•This role doesn't support completion of the Canadian CPA designation.At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Business Development Manager
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience in setting up and managing a sales pipelineDESCRIPTIONAmazon Pay is growing its offline payments operations aggressively in India. In this context, we are looking for an Business Development Manager (BDM) who will help large offline organized retailers to grow their business with Amazon Pay. As a BDM with Amazon Pay, you will manage National/Regional offline brands and retailers in India to enable payment acceptance through Amazon Pay at their physical stores. This role will be focusing on acquisition and account management of these brands and offline merchants, defining and executing joint business plan to form alliances. You must possess strong relationship-building skills and be able to create win-win opportunities with merchants. Ideal candidate should have Sales and Account management experience in managing B2B business accounts, which will form the core of merchant engagement. The candidate should be able to help merchants understand the opportunity with Amazon Pay to grow their business and should be comfortable with balancing multiple priorities, working with internal and external partners, as well as strategically analyzing data to inform decisions. To be successful in this role one should have superior communication, presentation, and organizational skills. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.Key job responsibilitiesAs a BDM, you will be responsible for enabling brands/merchants on Amazon Pay and managing these relationships on an ongoing basis. You must be an effective communicator and negotiator. You have strong business judgment with a track record of strong ownership and relationship management skills. You will be responsible for the following:• Drive Amazon Pay adoption with B2C brands/merchants by interacting with decision makers within the stores/brands.• Own and cultivate business relationship with key partners/stores with a long term vision to make the Amazon Pay as their preferred choice for accepting digital payments.• Develop strategic account plans with eye toward identifying creative, business-generating initiatives• Forecast and report business growth and other key metrics, including tracking actual progress toward forecasts• Prepare and give business reviews to senior management team regarding progress and roadblocks to drive business growth.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations- Experience in online advertising or high-tech products/servicesSalary: . Date posted: 03/27/2024 08:57 AM
Sr Business Development Mgr, Amazon pay
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals- Experience with sales CRM tools such as Salesforce or similar softwareDESCRIPTIONWe're looking for an experienced professional who wants to help drive the future of digital payments. Amazon Pay enables millions of Amazon customers to shop easily and securely at participating merchants across India.We are looking for a candidate who has experience listening to customers, developing scalable programs for online customer-facing experiences that customers love, and working with technical teams to get things done in a fast paced environment. Work with various external partners as well to achieve business objectives.They will play a large role in the product strategy, vision, and roadmaps to execute various payments acceptance products and features.Key job responsibilitiesResponsibilities:a. Drive negotiations and innovations of processing/acquiring agreements and amendments across merchant acceptanceb. Define and manage processing rails- routing logic and MID configuration across Marketplace, LPA, Boson and HFC.c. Manage implementation of initiatives with banks/processorsd. Adoption GTM: Work with banks, processors to drive adoption of specific payment experiencese. Liaison with External Stakeholders: Work with Networks, Banks, Processors & Technical Service Providers to drive certain projectsf. Controllership-Manage reconciliation, invoicing, partner payouts and receivablesg. Optimize traffic distribution across processors to optimize for PSR & COP (peace time and ART)About the teamCore Payments team takes care of acceptance of all digital payment options on APay including driving Cost saving initiatives,managing processors, banks & TSPs,driving PSR and Payment Experience . We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmapsSalary: . Date posted: 03/29/2024 09:26 AM
FBA Senior Recovery Services Specialist
Amazon, Hyderabad, Any, India
BASIC QUALIFICATIONS• 2+ years of professional experience, preferably in customer-facing or analytical roles• Excellent written and verbal communication skills in English Language • Good analytical skills and professional communication skills• Demonstrated problem solving and analytical capability• Experience in data analysis, solid working knowledge of SQL knowledge is mandatory• Strong business judgementDESCRIPTIONWith Fulfillment by Amazon (FBA), Amazon's new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant's customer. In addition, Amazon takes full responsibility for servicing the merchant's customers and handles all customer returns as required, thus offering end-to-end fulfillment and customer service experience.Liquidation-as-a-service is an ambitious program within FBA to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. As part of our ongoing commitment to sustainability, Amazon Seller Services Europe is hiring a FBA Recovery Services Specialist.Key job responsibilities• Managing communication with Amazon Vendors related to damages and losses occurred during liquidation process• Investigating root causes of Vendor disputes and making refund decision based on existing processes and analyzed data• Configuring inventory allocation for Amazon Vendors in the system on regular basis based on their volume capacity bidding• Performing QA audit to reduce defects and ensure a high quality of work and ultimately reduce the dispute cases and amount refunded• Cooperating with other departments and stakeholders closely (e.g. Program Manager, Product Manager, Partner Manager, Tech team, BI team) to improve an overall quality of decision-making and services provided by Amazon• Managing SP-Support escalation tickets and identifying the gaps in SP-Support investigation SOP or Seller facing Help Pages, and then work with business stakeholders to update SP-Support SOP or Seller Help Page• Constant internal investigation process optimization to improve productivity.A day in the lifeIn the morning, you work on the inventory allocation request tickets raised by Partner Manager to update vendor's inventory allocation configuration, onboard new vendors to liquidation program, pause/unpause existing vendors upon request etc;After this, you will investigate the dispute cases raised by vendors and process refunds accordingly after your investigation;While waiting for the system to release the refunds, you will being work on order cancellation request to prevent ineligible orders from being shipped to vendors;We highly encourage the team to work on process optimization and automation, SOP update etc.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Ability to thrive in an ambiguous environment• Highly organized, solution driven and results oriented• Ability to prioritize and manage multiple responsibilities• Sound business judgment, proven ability to influence others• Experience communicating with technical and non-technical stakeholders across multiple business units• Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.• Another language (German, French, Mandarin or other) is welcomedSalary: . Date posted: 03/29/2024 09:25 AM
Associate Manager | London
Hudson's Bay Company, Toronto, ON
Associate Manager The role of an Associate Manager has an integral part of the overall customer service experience strategy by supporting the day to day selling and service operations. The Associate Manager leads the store performance through direct development of associates by consistently coaching and mentoring for optimal sales results. You Will: Work in collaboration with the General Manager and cross-functional leadership teams to identify gaps and recommend solutions to improve overall store performance.Take an active role in the training and ongoing education of the selling team, Promote an elevated customer experience by providing feedback, coaching and training through consistent coaching to sales associates.Maintain sales expectations by reviewing and evaluating sales, conducting individual coaching sessions, analyzing reports and reacting to trends.Provide product knowledge training, event information, policy and procedure updates, as well as ensure that merchandise opportunities are appropriately communicated to the merchant teams in order to support the selling effortDevelop and execute activities that help promote a sales and service culture which includes but not limited to hiring best in class associates Continually maintain working knowledge of all company products, services, and promotions.Assume responsibility for escalated customer’s inquiries and as needed provide on the spot coaching for successful resolution.Create and maintain an environment that inspires and encourages growth and development.Interview prospective new hires and evaluate candidates on predicted job fit and soft skills requirements.Work in collaboration to support the overall look and feel of the store and operational best practices when required You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships.Inspirational leader through both action and collaboration. Acts as a coach and role model without guidance or prompt. Can be relied upon to see the potential of those around theA transformative thinker. Constantly looks at the big picture with a long-term view. Relied upon for forward thinking and their long-term vision. Demonstrates an exceptional ability to anticipate trends and competitive shifts. Easily translates complex strategies into actionable plans.Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.You Have: Bachelor’s degree in a related field or equivalent experience.Minimum of 3 years of leadership experience in managing selling teams within a multi-channel customer contact center, preferably within a luxury retail brand.Demonstrated experience in motivating and developing a high performing team.Excellent verbal and written communication skills; effective presentation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to be flexible and adapt to a constantly changing environment.Proven ability to work and communicate with all levels of the organization including cross-functional teams.A self motivated individual with ability to adapt to change and take ownership and initiative. Ability to travel within the city limits to other storesProficient in Microsoft OfficeYour Career:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.A culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental).An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.