We use cookies to improve the user experience, analyze traffic and display relevant ads.
Details Accept
Enter position

Overview of salaries statistics of the profession "Business Travel Agent in Canada"

Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.

Recommended vacancies

Travel Agent
Expedia Cruises LaSalle, Lasalle, QC
The trip is back and we are rapidly expanding our team of travel advisors to meet the growing demand. The expertise of a travel advisor is increasingly appreciated by a clientele who want to go on a trip with peace of mind.Come and enjoy the impressive purchasing power of Expedia as well as the automatic recognition that accompany the #1 brand in the field of travel by becoming a travel advisor of Expedia Cruises in Lasalle.Here’s what we offer:Instant credibility and recognition of the #1 travel brandAward-winning sales training program and personalized supportAccess cutting-edge marketing tools to grow your businessOpportunity to meet your customers in a professional environmentTravel benefits and discounted ratesCommission based salary ; highly competitive commission (self-employed)The opportunity to work from the office or in the comfort of your home ( Hybrid-Telework )Self-employed at your own pace, without pressure you make your scheduleInsurance: we pay your errors and omissions insurance.Your own websiteComplete search enginesWe give you a potential customer base.Your passion for organizing travel coupled with our tools allows our customers to book when, where and how they want. Take advantage of this flexibility and increase your ability to maximize your commissions through online prospect searches, in-person requests and your personal Expedia Cruises website.In addition to all these advantages, you will have the opportunity to work in a branded professional travel agency where you can meet your customers, organize on-site or virtual events, serve customers without an appointment and to connect with your community.Requirements of the position:Want to share your expertise and passion in planning and planning travel with our clients.Unparalleled customer service based on willingness to help the customerEase with computer toolsComfortable making courtesy calls to our customersBilingual MandatoryAvailable to invest 10 hours or more per week, including a day or more in a branch to develop your clienteleOPC licenceIn order to start your business plan a fee of $399 for the exclusive training program at Expedia Cruise and $15/month for the technological fees as well as the fees required by the Office of Consumer Protection to obtain your license to advise travels.Join Expedia Cruises in Lasalle today. CHANGE YOUR LIFE!
Specialist, US Corporate Tax
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.KPMG's U.S. Tax Services group is a team of professionals who assist Canadian businesses to manage and minimize U.S. taxes in a cross-border context. Our U.S Tax practice is growing, and we require strong professionals to join our dynamic U.S. Tax team in the GTA. Our group provides U.S. tax compliance and advisory services which includes assisting clients with their U.S federal and state tax return filing requirements and a wide range of tax consulting services, such as assisting clients in determining their optimal U.S. tax structure and advising on internal restructurings to lower an organization's overall effective tax rate. We're looking for someone that has a strong desire to excel in the Tax world to join our team and that can help us make our clients' businesses better! What you will do Preparing and reviewing U.S. corporate and partnership tax returns for multinational clients Preparing and reviewing U.S. tax provisions for public and private companies Working closely with managers, senior managers and partners on tax planning and advisory engagements Research and analysis of a wide variety of U.S. tax issues Interacting with clients and other team members What you bring to the role Post-secondary degree with a major or focus in Accounting/Tax Completed US CPA or willingness to complete US CPA or IRS Enrolled Agent requirements Prior experience in a public accounting firm is a considerable asset Experience with GoSystem is considered an asset Strong analytical, problem solving, and teamwork skills, with the ability to manage conflicting demands and priorities and to multitask Excellent written and verbal communication skills, interpersonal skills and to be able to communicate to clients Able to provide persuasive and self-assured responses to challenging questions Providing you with the support you need to be at your bestFor more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Specialist, US Private Enterprise Tax
KPMG, Vancouver, BC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Our Enterprise US Tax practice assists owner managed companies and individuals with a wide range of U.S. and Canadian cross border tax compliance and planning needs. We're looking for someone with an entrepreneurial spirit who believes relationships in both business and community have been central to their success to join our growing practice and continue to build their personal brand as a significant trusted business advisor in our community. What you will do Participate in a broad range of complex and challenging US tax work, requiring significant analysis, assessment, and quantification. Leading the preparation and the reviews of U.S. individual, corporate and partnership tax returns as well as Canadian individual and cross-border tax filings for a wide range of clients. Preparing or reviewing US corporate, partnership and individual tax returns for clients Research and analyze a wide variety of U.S. and cross-border tax issues. Maintain and manage client files to ensure accurate and timely completion of returns. What you bring to the role Minimum 2 years' experience in a public accounting firm. Is in process of obtaining a US CPA designation, Enrolled Agent or US Masters of Tax. Excellent written and verbal communication skills. Demonstrated leadership and team building skills. Strong time-management abilities and self-motivation. Demonstrates the ability to handle multiple priorities. Is keen to assist in the development and implementation of tax planning strategies for various clients. Willingly takes on and learns new skills by researching a wide variety of tax issues. Excellent client service skills with an aptitude to understand the clients' business and maintain strong client relationships. KPMG BC Region Pay Range Information The expected base salary range for this position is $66,000 to $99,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. Providing you with the support you need to be at your bestFor more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Specialist, Real Estate, US Corporate Tax
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. KPMG has an active presence in the Cross Border Real Estate industry. Our US Real Estate practice serves Canadian public, entrepreneurial, and institutional clients that own, operate and develop real estate in US. Our diverse client base includes Canadian real estate developers, pension fund managers, and REITs with operations in the US. We have an exciting opportunity for a motivated, driven tax professional at the Manager level to join our dynamic and thriving US Real Estate Tax practice in Toronto. You will gain exposure to a variety of medium to large private and public companies and build relationships with our network of KPMG tax professionals across Canada. As an integral member of our US Real Estate Tax team, you will work closely with KPMG Partners to provide US tax compliance services as well as a vast array of advisory services, including structuring of large scale development projects (including mixed-use developments and joint ventures), launching of real estate funds, as well as evaluating strategies for acquisitions and divestitures. What you will do Work closely with our Partners to lead real estate client engagements, and advise clients on planning opportunities, tax strategies, and compliance issues. Manage a team that provides superior consultative tax advice to help our clients achieve tax savings. Actively mentor and coach team members to their highest potential and create a learning environment through leadership. Work with the team on business development opportunities. Research and analyze a wide variety of U.S. and cross-border tax issues. Maintain and manage client files to ensure accurate and timely completion of returns. What you bring to the role Minimum 2 years specializing in Tax in a public accounting firm. US CPA designation, Enrolled Agent or US Masters of Tax. Superior verbal and written communication skills with a proven ability to clearly explain complex tax and business issues to clients. Ability to research and write utilizing electronic tax tools. Demonstrated experience organizing and executing on client engagements while acting as a trusted business advisor. Ability to manage conflicting demands and priorities. Strong commitment to professional and client service excellence. Highly motivated individual with a desire for growth. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Specialist, US Corporate Tax
KPMG, Vancouver, BC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Our Greater Vancouver US Corporate Tax practice in assists organizations in deciding which US corporate structure will be the most effective from a tax perspective - subsidiary, branch, or joint-venture partnership; assists clients in choosing effective methods of capitalization and financing that are efficient; and assists clients with the US tax compliance requirements. We're looking for someone with an entrepreneurial spirit who believes relationships in both business and community have been central to their success to join our growing practice and continue to build their personal brand as a significant trusted business advisor in our community . What you will do Participate in a broad range of complex and challenging US tax work, requiring significant analysis, assessment, and quantification. Preparing or reviewing US corporate and partnership tax returns for multinational clients, US tax provisions for public and private companies. Working closely with Managers and Partners on tax planning and advisory engagements. Work closely with leading tax practitioners in their field and have excellent career growth prospects and mentoring opportunities. What you bring to the role Minimum 2 years' experience in a public accounting firm. Is in process of obtaining a US CPA designation, Enrolled Agent or US Masters of Tax. Excellent written and verbal communication skills. Demonstrated leadership and team building skills. Strong time-management abilities and self-motivation. Demonstrates the ability to handle multiple priorities. Is keen to assist in the development and implementation of tax planning strategies for various clients. Willingly takes on and learns new skills by researching a wide variety of tax issues. Excellent client service skills with an aptitude to understand the clients' business and maintain strong client relationships. KPMG BC Region Pay Range Information The expected base salary range for this position is $66,000 to $99,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Ergonomic Consultant
Ministry Of Labour, Immigration, Training And Skills Development, Hamilton, Mississauga, North York, Scarborough, On ...
ARE YOU READY TO MAKE A DIFFERENCE IN THE LIVES OF ONTARIO WORKERS? RECEIVE EXTENSIVE AND EXCELLENT TRAINING TO MEET THE DEMANDS OF THE EVOLVING WORKPLACES AND TO ADD AND DEVELOP NEW SKILLS TO YOUR TOOLBOX? ENTER INTO TRULY REWARDING WORK WITH A SUPPORTIVE TEAM OF PASSIONATE PROFFESIONALS?The Ministry of Labour, Immigration, Training and Skills Development contributes to the prosperity of Ontario by advancing health, safety, fairness and productive relationships in the workplace and the broader community.In this role, you will be part of a regional and corporate team of professionals consisting of: occupational hygiene consultants, ergonomists, engineers, radiation specialists and medical consultants.We are looking for passionate professional ergonomic consultants, whether you are ready to start your career as a new graduate or gain valuable experience in your existing career. The Ontario Public Service is an employer of choice and here at Ministry of Labour, Immigration, Training and Skills Development we provide the following sought after employment benefits:• Competitive benefits package• Competitive pension plan• Work-life balance• Hybrid work options• Compressed work weeks• Career growth and development• Training, development and education programs• Succession planning streams for management, policy and educational positions• Travel, meals and hospitality (lodging) paid by Employer• Fleet vehicles for your use of which maintenance and gas is paid for by the EmployerOPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this role?You will:• get an opportunity to gain a breadth of experience in ergonomic task analysis, workplace design and evaluation and provide professional advice and consultation on related issues and hazards during workplace inspections and investigations• act as agents in the enforcement of other applicable legislation such as: Hazardous Products Act, Workplace Hazardous Materials Information System Regulation, Fire Code and Building Code Applications, First Aid Requirement• enforce the Occupational Health and Safety Act and the Act's regulations including the Regulations for Industrial Establishments, Health Care and Residential Facilities Regulations, Construction Projects and Mines & Mining Plants• visit various types of industrial, construction, healthcare and mining work sites to conduct inspections and investigations• collect scientific data of an ergonomic nature and analyze how the job is performed and assess the risks and hazards to workers based on the measurements taken and the types of injuries incurred• provide consultation, advice, recommendations to Ministry inspectors and workplace representativesHow do I qualify?Mandatory• The position requires the successful candidate to have a valid class G driver's licence or equivalent as recognized by the province of Ontario. The offer of employment is conditional upon the successful candidates providing proof that they have a valid driver's licence upon being hired.• Travel and work after hours may be required.• This position requires the successful candidate to hold a professional designation in Ergonomics, or the ability to obtain the certification within 1 year from the Canadian College for the Certification of Professional Ergonomists (CCCPE), Board of Certification in Professional Ergonomics (BCPE) or equivalent.Please note the extensive professional CCPE certification requirements can be found here and the extensive professional BCPE requirements can be found here. To be able to obtain the certification within 1 year would mean that you are already well in the process of completing the years of mandatory requirements to obtain the certification or already hold the certification.Technical knowledge:• you have advanced knowledge, understanding and training in the subspecialties of ergonomics such as kinesiology, human kinetics, psychology, physiology, biomechanics and/or equivalent experience in Occupational Ergonomics including ergonomic assessment methodologies• you have knowledge of the Occupational Health and Safety Act, Regulations, and Relevant policies, standards and practices to identify and evaluate occupational health and safety hazardsCommunication skills:• you have well developed communication skills to promote compliance, provide advice and consultation• you have the ability to accurately document and convey confidential and sensitive information with demonstrated experience in report writing including preparing technical ergonomic reports• you have conflict resolution and interpersonal skills to effectively interact with, impact, and influence others to a logical or appropriate course of action• you can respect differing interests and conflicting priorities in possible emotional circumstances• you have the ability to tactfully and professionally deal with contentious and emotionally charged work situationsAnalytical, research and investigative skills:• you have the ability to enforce, interpret, apply, and explain legislation• you have experience contributing your ergonomic knowledge, understanding and training to workplace inspections and investigations• you have experience conducting inspections and investigations including interviewing experience and experience handling evidence• you have reasoning, evaluative and analytical skills to interpret information, assess compliance with legislation, regulations, policies, procedures, or standards, and determine strategies/actions to be taken• you have knowledge of or experience with legal, court, or quasi-judicial proceduresOther important skills:• you use tact and good judgement to make recommendations in situations when required• you have knowledge of or experience with computer information technology, computer databases, and business software applications• you have planning and organizational skills to co-ordinate own workloadAdditional InformationAddress:• 3 English Permanent, 5001 Yonge St, North York, Toronto Region or 2275 Midland Ave, Scarborough, Toronto Region, Criminal Record and Judicial Matters Check, Driver's License History• 2 English Permanent, 1290 Central Pkwy W, Mississauga, Central Region, Criminal Record and Judicial Matters Check, Driver's License History• 1 English Permanent, 119 King St W, Hamilton, West Region, Criminal Record and Judicial Matters Check, Driver's License HistoryCompensation Group:Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule:6Category:Science and EngineeringPosted on:Thursday, November 2, 2023Note:• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.• W-LB-207457/23(6)Please note the job ad has been amended to include Scarborough as an additional vacancy location and to update contents throughout the job ad. The mandatory requirements section has been updated to include additional information on the certifications. The job ad has been extended to now close on December 22, 2023. If you have already applied to the posting, you do not need to reapply.
Insurance Broker
Groupe Ostiguy & Gendron, Laval, QC
Groupe Ostiguy & Gendron is looking to fill the position of Large Risk Account Manager to join its growing insurance team. It's in the Large Risks department that we find the know-how, expertise and skills of senior brokers. The members of this department work in constant collaboration, since the customer accounts are large, with greater complexity and specific needs. Exchanges and discussions are essential between account managers and directors, in order to capitalize on everyone's expertise and knowledge. Files are worked as a team, with a senior account manager. Summary of responsibilities : Reporting to the Department Manager, the incumbent must ensure customer satisfaction by meeting their needs and maintain excellent relations with the various internal and external stakeholders. Specific responsibilities :Ensure that renewals are completed on time;Ensure customer retention;Process new business in a timely manner;Perform risk analysis, review coverage and identify changes or deficiencies with respect to last renewal;Prepare, verify and forward various insurance documents such as quotes, cover notes, invoices, certificates of insurance, endorsements, etc.Prepare the proposals that were completed last year and those to be completed for the new year.Take the information for the update with the customer or in collaboration with the producer;Develop marketing strategies in collaboration with the producer;Provide customer service, take calls, respond to specific needs and work in collaboration with the Major Risks team and the Vigilance Committee;Negotiate renewal and modification conditions (endorsement) with insurers;Ensure collection of accounts receivable in collaboration with the Finance Department;Follow up on recommendations issued by insurers and inform the Account Manager of any problems.Perform any other related duties as assigned by his/her line manager. Requirements :Hold a valid commercial general insurance broker (agent) license;8 to 10 years of relevant commercial insurance experience;Knowledge of specialized lines of business: E&O - D&O - CyberExcellent customer service skills;Ability to develop and maintain productive relationships with internal and external stakeholders;Excellent communication skills, in French and English (oral and written);Excellent command of MS Office software (Word, Excel);Availability to travel. Qualities and aptitudes :Positive attitude and team spirit;Intellectual curiosityHigh negotiation skillsAbility to synthesize and analyzeSense of responsibility;Judgment and problem-solving skills;Excellent management of time and priorities;Autonomy and initiative;Dynamic, professional and versatile;Ability to work under pressure.
Regional Vice President, Atlantic
Nature Conservancy Of Canada, Flexible (major Atlantic urban centre), Atlantic P ...
ORGANIZATION: Nature Conservancy of CanadaPOSITION: Regional Vice President, AtlanticLOCATION: Flexible (major Atlantic urban centre) POSITION DETAILS: Full Time, PermanentREPORTS TO: Vice President, OperationsDIRECT REPORTS: Director of Development & Communications, Regional Controller, Senior Director of Conservation, Executive AssistantWEBSITE https://www.natureconservancy.ca/en/ THE ORGANIZATION Taking care of our environment has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a Regional Vice President, Atlantic, to join a team committed to protecting our most important natural areas that sustain all life.NCC is the country's leading nongovernmental land conservation organization. As a non-profit, charitable organization we work in partnership with individuals, Indigenous communities, corporations, governments, and other non-profit groups to protect our most important natural treasures and deliver nature-based solutions. We take a collaborative and evidence-based approach to deliver our mission. Since 1962 NCC and its partners have helped to conserve more than 15 million hectares, from coast to coast to coast. NCC has its national headquarters in Toronto and regional offices across the country. The Regional Vice President, Atlantic is responsible for the leadership and oversight of NCC's operations across the Atlantic region.THE POSITIONReporting directly to the Vice President, Operations the leadership position of Regional Vice President (RVP), Atlantic, is an integral member of the Senior Management Team (SLT) and the Operations Leadership Team (OLT) and works closely with a Regional Advisory Board. The RVP, Atlantic, is responsible for providing leadership, direction and guidance for all Atlantic regional staff and operational activities to advance NCC's organizational objectives within the Atlantic region. Working closely with other senior operational leaders and in collaboration with a wide range of internal and external stakeholders, the RVP, Atlantic, will use advanced interpersonal skills to communicate a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. They will ensure NCC in Atlantic has sustained growth by raising the profile of NCC with major donors, partners, and the conservation community.With strong thought leadership moved into pragmatic action, the RVP, Atlantic will capably steward the region's budget of approximately $13.5M and lead and engage a team of approximately 40 employees while building and strengthening the organization's relationships with various partners including Indigenous Peoples, government, community organizations, volunteers, donors, and supporters. Through the development and strengthening of key local and regional relationships, you will ensure the ongoing sustainability and success of NCC in achieving strategic priorities. You will serve as a passionate and compelling ambassador for NCC, and you will ensure NCC has a strong presence and voice in Atlantic and beyond.This position may be based remotely or hybrid from a major Altantic urban centre, and requires travel as needed into NCC regional offices, provincial capitals, and other locations across Atlantic and Canada.The RVP, Atlantic is responsible for planning, coordinating, implementing, and measuring operational output and results within a broader NCC-wide context. They will translate objectives into plans and tactics that leverage multiple platforms and channels. As a change agent and inspirational leader, the RVP, Atlantic will be instrumental in reflecting NCC's commitment to equity and inclusion, by ensuring NCC's actions, communications and partnerships reflect the rich diversity of our communities. The incumbent will promote alignment, capacity-building, efficiency and innovation while supporting a culture of transparency, accountability, and empowerment.RESPONSIBILITIESStrategic Planning- Designs and executes annual strategy and planned approach of deliverables to ensure the Atlantic Region continues to deliver high profile conservation actions independently and with partners.- Positions NCC in Atlantic for sustained growth by strategically raising the profile of NCC with major donors, partners, and the conservation community.- Works diligently to foster an ethic and approach both amongst the Atlantic team and across NCC, to drive alignment of messaging across the region to achieve a "One Conservancy" voice in service of consistent brand expression and strategic direction.- In consultation with senior staff, prepares and implements annual regional business plans to support the achievement of NCC's organizational strategic goals within Atlantic.- Directs and has oversight of conservation planning and reporting at multiple scales, leading to conservation of significant natural areas and NCC's active participation as a partner in increasing resiliency across the landscape.- Collaborates across organization (and with cross-functional teams), to leverage and promote key NCC initiatives. - Strategic contributor to cross-functional teams within Atlantic Canada and across NCC.- Builds relationships to seek and leverage opportunities for NCC growth and collaboration.- Actively raises funds for general operations, conservation projects and endowment, including soliciting major gifts and acquiring, stewarding, and developing high-end donors.Public/Government/External Relations- Develops and maintains broad public support from all sectors for the protection of natural diversity in the region.- Collaborates with local, provincial, and federal government agencies where necessary and useful in the accomplishment of NCC's mission.- Provides leadership for NCC's outreach activities in Atlantic including promotion to potential supporters and the public.- Actively develops and maintains an effective Regional Advisory Board by providing staff support, liaising, and seeking advice from the Board.- Represents NCC and its interests in the region to landowners, the media, the public, government agencies and ministries, other non-profit organizations, Indigenous Peoples, individual donors, foundations, corporations, and suppliers.Performance Monitoring- Establishes benchmarks, defines metrics, and measures to chart achievement of NCC's Strategic Plan goals within Atlantic.- Identifies metrics and KPIs related to plan implementation, reporting regularly, quarterly, and annual results.- Leverages data to recommend changes to strategy and planning for Atlantic as needed.- Provides updates to stakeholders with regards to Atlantic operational performance tracking, successes and areas of opportunity for continuous improvement.- Oversees the management and reporting of financial resources, ensuring regional controls and reporting mechanisms are in place and that standards are followed.Coaching & Team Building- In accordance with NCC-wide policies and processes, oversees NCC's regional staffing activities including the hiring, retention, engagement, development, and training of a multi-disciplinary team, and encourages cross-functional collaboration.- Challenges, coaches, and supports team members to develop to their fullest potential and improve their overall contribution and recommends opportunities for skills development.- Communicates effectively to ensure each team member understands their role and contribution in relation to NCC's vision and Strategic Plan.- Regularly connects with direct reports on progress to goals, supporting mitigation strategies.- Models exemplary behaviours related to NCC's organizational values of Big Thinking, Collaboration, Determination, and Empowerment.Delivery Optimization- Provides effective leadership and management to the Atlantic team, and maximizes regional operating efficiencies.- Manages risk effectively and impactfully.- Operates within the policies, procedures, guidelines, and standards of NCC.- Ensures all lands for which NCC has legal responsibility are appropriately and effectively stewarded according to the objectives of property management plans.- Oversees the review and coordination of all regional fundraising proposals for accuracy, consistency, and compliance with funding requirements.- Reviews and provides approvals - within delegated authority limits - contracts, agreements, project commitments and expenditures on behalf of NCC.- Builds trusting relationships with other regional teams, central departments, peers, and vendors.- Recommends improvements and implements innovative strategies to optimize delivery of Atlantic programs and projects, in service of NCC's Strategic Plan.CANDIDATE QUALIFICATIONSAs a proven senior leader and manager, the RVP, Atlantic brings vision, managerial acumen, and exceptional communication and relationship building skills to the organization. They are an exceptional leader of people who has a proven track record of effectively supporting, inspiring, and engaging members of the team. Internally and externally, the RVP, Atlantic communicates with genuine charisma a compelling vision that generates excitement, with a strong personal desire and aptitude for building strategic relationships that drive results.A superb communicator, the RVP Atlantic listens and engages effectively, articulating complex issues clearly and simply, and making a compelling case for support with various partners including philanthropists, volunteers, Indigenous Peoples, corporations and government. Collaborative and consultative, they have a natural ability to bring these audiences together and above all, a passion for the important conservation mission of NCC.Experience and Qualifications- Minimum 5 years' relevant experience in a senior leadership role with a focus on operational delivery of various programs. This should include experience as a team lead managing multi-disciplinary talent.- Progressive experience leading within a similarly complex organization- Strong project portfolio that clearly demonstrates ability to design and implement a communications initiative with measurable outcomes and deliverables.- Bilingualism French / English (oral and written) is an asset.- An undergraduate / graduate degree or experiential equivalent.- Knowledge or relevant experience in the not-for-profit sector an asset. - Strong interest / passion in / for conservation and NCC's mission.CANDIDATE ATTRIBUTESCompetencies and Personal AttributesLeadershipYou are a superb and visible team leader and consensus builder. You communicate with genuine charisma a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. You foster collaboration among teams as well as among team members across the region and across NCC. You instill a sense of confidence in the future, foster a climate of innovation, and inspire all to contribute their best. You can make tough decisions. You are organizationally savvy, an excellent communicator with diverse stakeholder groups, and you take pride in building an effective culture.Solutions Focused and Results OrientedYou enjoy a challenge and set high expectations for your performance. With your tenacity, critical thinking, and problem-solving abilities, you can find a way to address complex challenges. You will work with your team to set appropriate goals and objectives that are aligned with NCC's organizational objectives. You are willing to work hard to achieve results and you assume personal responsibility for achieving outcomes and finishing what you start. You take pride in being able to come into a complex situation and find a solution.Strategic and Visionary Thinking- Ability to formulate and articulate a future vision and translate it into strategies and action plans that will enable NCC to achieve its strategic objectives within the region and across Canada. - Prepared to work collaboratively with a team to shape the future of NCC and pursue excellence on an organizational level. - Ability to articulate NCC's mission and vision to develop a strong sense of common purpose in the organization.Relationship-Building Skills- Keen ability to build and manage effective relationships within, across, and outside an organization. - Actively develops relationships that support business goals and use those relationships to facilitate smooth operations. - Allocates time and effort to understanding and meeting the needs of internal or external customers. - Works with a long-term perspective to address donor or business partner problems, perhaps trading off immediate costs for the sake of the long-term relationship. - Activates diverse people and groups to work together and optimize results.Business Acumen- Utilizes an excellent understanding of general business and financial concepts. - Effectively applies general business knowledge to the issues faced in this organization. - Applies an understanding of general business, accounting, and financial concepts well to the issues faced in NCC. - Identifies and analyzes relevant data and then define critical issues and alternatives and adopts best practices from other partners as benchmarks.Highly Effective Communicator- Utilizes exceptional interpersonal and relationship development skills to easily establish productive relationships. - Influences others through well-developed oral and written communications skills.- Constantly creates an atmosphere in which timely and high-quality information flows smoothly.- Actively listens to and communicates effectively and with value, with staff. - Speaks comfortably to partners outside of your own area of expertise and speaks effectively to a broad, general audience and to all levels of the organization. - Ability to synthesize and sell concepts, inspire confidence, and gain consensus.- Ability to utilize effective project management skills and oversight to apply to multiple projects.- Exceptional interpersonal skills; interacts in meaningful way with colleagues, donors, and internal / external partners.- Commitment to continuous learning and improvement.- Humble team builder.- Ability to scale up and down effectively between strategy and hands-on execution.- Personal commitment to nature and conservation.COMPENSATIONA competitive compensation package including base salary (range between $145,000 to $165,000) and encompassing benefits will be provided.
Customer Care Travel Sales Ambassadors Remote
BMO, Ontario, ON
Application Deadline: 05/30/2024Address: VIRTUAL59 - HomeRes - ON - BMOJob Family Group:Customer Shared ServicesThe AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service.Responsibilities:Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service.Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations.Handle escalations and offer feedback while providing positive insights to our program.Answer Collectors' questions via chat, phone, and social media.Listen, ask questions and empathize with Collectors.Be knowledgeable about the AIR MILES® Reward Miles' merchandise and travel portfolio's such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services.Drive value for Collectors through insights and what you know about them to engage them further in the ProgramQualifications:Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English.Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment.Previous sales experience is an asset.Genuinely care about solving problems and providing exceptional Customer Service.Ability to listen, understand, engage and respond appropriately and professionally.Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change.Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a "can do" attitude. Computer and web-savvy with the ability to navigate multiple software applications.Experience working in a Travel GDS system is an asset (Sabre preferred).Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm.Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm.Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Group's hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards .We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Regional Vice President, Ontario
Nature Conservancy Of Canada, Toronto, Ontario
ORGANIZATION: Nature Conservancy of CanadaPOSITION: Regional Vice President, OntarioLOCATION: Flexible (major Ontario urban centre) POSITION DETAILS: Full Time, PermanentREPORTS TO: Vice President, OperationsDIRECT REPORTS: Sr. Director of Conservation, Legal Counsel, Director of Development & Communications, Executive Assistant, Regional ControllerWEBSITE https://www.natureconservancy.ca/en/ THE ORGANIZATION Taking care of our environment has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a Regional Vice President, Ontario, to join a team committed to protecting our most important natural areas that sustain all life.NCC is the country's leading nongovernmental land conservation organization. As a non-profit, charitable organization we work in partnership with individuals, Indigenous communities, corporations, governments, and other non-profit groups to protect our most important natural treasures and deliver nature-based solutions. We take a collaborative and evidence-based approach to deliver our mission. Since 1962 NCC and its partners have helped to conserve more than 15 million hectares, from coast to coast to coast. NCC has its national headquarters in Toronto and regional offices across the country. The Regional Vice President, Ontario is responsible for the leadership and oversight of NCC's operations across the Ontario region.THE POSITIONReporting directly to the Vice President, Operations the leadership position of Regional Vice President (RVP), Ontario, is an integral member of the Senior Management Team (SLT) and the Operations Leadership Team (OLT) and works closely with a Regional Advisory Board. The RVP, Ontario, is responsible for providing leadership, direction and guidance for all Ontario regional staff and operational activities to advance NCC's organizational objectives within the Ontario region. Working closely with other senior operational leaders and in collaboration with a wide range of internal and external stakeholders, the RVP, Ontario, will use advanced interpersonal skills to communicate a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. They will ensure NCC in Ontario has sustained growth by raising the profile of NCC with major donors, partners, and the conservation community.With strong thought leadership moved into pragmatic action, the RVP, Ontario will capably steward the region's budget of approximately $32M and lead and engage a team of approximately 60 employees while building and strengthening the organization's relationships with various partners including Indigenous Peoples, government, community organizations, volunteers, donors, and supporters. Through the development and strengthening of key local and regional relationships, you will ensure the ongoing sustainability and success of NCC in achieving strategic priorities. You will serve as a passionate and compelling ambassador for NCC, and you will ensure NCC has a strong presence and voice in Ontario and beyond.This position may be based remotely or hybrid, but requires travel as needed into NCC regional offices, and other locations across Ontario and Canada. In particular, there is a requirement for regular travel to Toronto.The RVP, Ontario is responsible for planning, coordinating, implementing, and measuring operational output and results within a broader NCC-wide context. They will translate objectives into plans and tactics that leverage multiple platforms and channels. As a change agent and inspirational leader, the RVP, Ontario will be instrumental in reflecting NCC's commitment to equity and inclusion, by ensuring NCC's actions, communications and partnerships reflect the rich diversity of our communities. The incumbent will promote alignment, capacity-building, efficiency and innovation while supporting a culture of transparency, accountability, and empowerment.RESPONSIBILITIESStrategic Planning- Designs and executes the annual Ontario strategy and planned approach of deliverables to ensure the Ontario Region continues to deliver high profile conservation actions independently and with partners.- Positions NCC in Ontario for sustained growth by strategically raising the profile of NCC with major donors, partners, and the conservation community.- Works diligently to foster an ethic and approach both amongst the Ontario team and across NCC, to drive alignment of messaging across the region to achieve a "One Conservancy" voice in service of consistent brand expression and strategic direction.- In consultation with senior staff, prepares and implements annual regional business plans to support the achievement of NCC's organizational strategic goals within Ontario.- Directs and has oversight of conservation planning and reporting at multiple scales, leading to conservation of significant natural areas and NCC's active participation as a partner in increasing resiliency across the landscape.- Collaborates across the organization (and with cross-functional teams), to leverage and promote key NCC initiatives. - Strategic contributor to cross-functional teams within Ontario and across NCC.- Builds relationships to seek and leverage opportunities for NCC growth and collaboration.- Actively raises funds for general operations, conservation projects and endowment, including soliciting major gifts and acquiring, stewarding, and developing high-end donors.Public/Government/External Relations- Develops and maintains broad public support from all sectors for the protection of natural diversity in the region.- Collaborates with local, provincial, and federal government agencies where necessary and useful in the accomplishment of NCC's mission.- Provides leadership for NCC's outreach activities in Ontario including promotion to potential supporters and the public.- Actively develops and maintains an effective Regional Advisory Board by providing staff support, liaising, and seeking advice from the Board.- Represents NCC and its interests in the region to landowners, the media, the public, government agencies and ministries, other non-profit organizations, Indigenous Peoples, individual donors, foundations, corporations, and suppliers.Performance Monitoring- Establishes benchmarks, defines metrics, and measures to chart achievement of NCC's Strategic Plan goals within Ontario.- Identifies metrics and KPIs related to plan implementation, reporting regularly, quarterly, and annual results.- Leverages data to recommend changes to strategy and planning for Ontario as needed.- Provides updates to stakeholders with regards to Ontario operational performance tracking, successes and areas of opportunity for continuous improvement.- Oversees the management and reporting of financial resources, ensuring regional controls and reporting mechanisms are in place and that standards are followed.Coaching & Team Building- In accordance with NCC-wide policies and processes, oversees NCC's regional staffing activities including the hiring, retention, engagement, development, and training of a multi-disciplinary team, and encourages cross-functional collaboration.- Challenges, coaches, and supports team members to develop to their fullest potential and improve their overall contribution and recommends opportunities for skills development.- Communicates effectively to ensure each team member understands their role and contribution in relation to NCC's vision and Strategic Plan.- Regularly connects with direct reports on progress to goals, supporting mitigation strategies.- Models exemplary behaviours related to NCC's organizational values of Big Thinking, Collaboration, Determination, and Empowerment.Delivery Optimization- Provides effective leadership and management to the Ontario team and maximizes regional operating efficiencies.- Manages risk effectively and impactfully.- Operates within the policies, procedures, guidelines, and standards of NCC.- Ensures all lands for which NCC has legal responsibility are appropriately and effectively stewarded according to the objectives of property management plans.- Oversees the review and coordination of all regional fundraising proposals for accuracy, consistency, and compliance with funding requirements.- Reviews and provides approvals - within delegated authority limits - contracts, agreements, project commitments and expenditures on behalf of NCC.- Builds trusting relationships with other regional teams, central departments, peers, and vendors.- Recommends improvements and implements innovative strategies to optimize delivery of Ontario programs and projects, in service of NCC's Strategic Plan.CANDIDATE QUALIFICATIONSAs a proven senior leader and manager, the RVP, Ontario brings vision, managerial acumen, and exceptional communication and relationship building skills to the organization. They are an exceptional leader of people who has a proven track record of effectively supporting, inspiring, and engaging members of the team. Internally and externally, the RVP, Ontario communicates with genuine charisma a compelling vision that generates excitement, with a strong personal desire and aptitude for building strategic relationships that drive results.A superb communicator, the RVP Ontario listens and engages effectively, articulating complex issues clearly and simply, and making a compelling case for support with various partners including philanthropists, volunteers, Indigenous Peoples, corporations and government. Collaborative and consultative, they have a natural ability to bring these audiences together and above all, a passion for the important conservation mission of NCC.Experience and Qualifications- Minimum 5 years' relevant experience in a senior leadership role with a focus on operational delivery of various programs. This should include experience as a team lead managing multi-disciplinary talent.- Progressive experience leading within a similarly complex organization.- Strong project portfolio that clearly demonstrates ability to design and implement a communications initiative with measurable outcomes and deliverables.- Bilingualism French / English (oral and written) is an asset.- An undergraduate / graduate degree or experiential equivalent.- Knowledge or relevant experience in the not-for-profit sector an asset. - Strong interest / passion in / for conservation and NCC's mission.CANDIDATE ATTRIBUTESCompetencies and Personal AttributesLeadershipYou are a superb and visible team leader and consensus builder. You communicate with genuine charisma a compelling vision that generates excitement, enthusiasm, and commitment to NCC's mission. You foster collaboration among teams as well as among team members across the region and across NCC. You instill a sense of confidence in the future, foster a climate of innovation, and inspire all to contribute their best. You can make tough decisions. You are organizationally savvy, an excellent communicator with diverse stakeholder groups, and you take pride in building an effective culture.Solutions Focused and Results OrientedYou enjoy a challenge and set high expectations for your performance. With your tenacity, critical thinking, and problem-solving abilities, you can find a way to address complex challenges. You will work with your team to set appropriate goals and objectives that are aligned with NCC's organizational objectives. You are willing to work hard to achieve results and you assume personal responsibility for achieving outcomes and finishing what you start. You take pride in being able to come into a complex situation and find a solution.Strategic and Visionary Thinking- Ability to formulate and articulate a future vision and translate it into strategies and action plans that will enable NCC to achieve its strategic objectives within the region and across Canada. - Prepared to work collaboratively with a team to shape the future of NCC and pursue excellence on an organizational level. - Ability to articulate NCC's mission and vision to develop a strong sense of common purpose in the organization.Relationship-Building Skills- Keen ability to build and manage effective relationships within, across, and outside an organization. - Actively develops relationships that support business goals and use those relationships to facilitate smooth operations. - Allocates time and effort to understanding and meeting the needs of internal or external customers. - Works with a long-term perspective to address donor or business partner problems, perhaps trading off immediate costs for the sake of the long-term relationship. - Activates diverse people and groups to work together and optimize results.Business Acumen- Utilizes an excellent understanding of general business and financial concepts. - Effectively applies general business knowledge to the issues faced in this organization. - Applies an understanding of general business, accounting, and financial concepts well to the issues faced in NCC. - Identifies and analyzes relevant data and then define critical issues and alternatives and adopts best practices from other partners as benchmarks.Highly Effective Communicator- Utilizes exceptional interpersonal and relationship development skills to easily establish productive relationships. - Influences others through well-developed oral and written communications skills.- Constantly creates an atmosphere in which timely and high-quality information flows smoothly.- Actively listens to and communicates effectively and with value, with staff. - Speaks comfortably to partners outside of your own area of expertise and speaks effectively to a broad, general audience and to all levels of the organization. - Ability to synthesize and sell concepts, inspire confidence, and gain consensus.- Ability to utilize effective project management skills and oversight to apply to multiple projects.- Exceptional interpersonal skills; interacts in meaningful way with colleagues, donors, and internal / external partners.- Commitment to continuous learning and improvement.- Humble team builder.- Ability to scale up and down effectively between strategy and hands-on execution.- Personal commitment to nature and conservation.COMPENSATIONA competitive compensation package including base salary (range between $145,000 to $165,000) and encompassing benefits will be provided.
Customer Care Travel Sales Ambassadors Remote
BMO Financial Group, Toronto, ON
Application Deadline: 05/30/2024 Address: VIRTUAL59 - HomeRes - ON - BMO Job Family Group: Customer Shared Services The AIR MILES Reward Program is one of Canadas most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canadas oldest bank and the 8th largest in North America with more than 12 million customers globally. We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service. Responsibilities: Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service. Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations. Handle escalations and offer feedback while providing positive insights to our program. Answer Collectors questions via chat, phone, and social media. Listen, ask questions and empathize with Collectors. Be knowledgeable about the AIR MILES Reward Miles merchandise and travel portfolios such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services. Drive value for Collectors through insights and what you know about them to engage them further in the Program Qualifications: Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English. Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment. Previous sales experience is an asset. Genuinely care about solving problems and providing exceptional Customer Service. Ability to listen, understand, engage and respond appropriately and professionally. Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change. Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a can do attitude. Computer and web-savvy with the ability to navigate multiple software applications. Experience working in a Travel GDS system is an asset (Sabre preferred). Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm. Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm. Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Groups hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Groups total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards. Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Regional Sales Manager - Eastern Canada
Mattr, Drummondville, QC
POSITION SUMMARY:This position is responsible for all sales management activities for the Shawflex product brand in the Eastern Canada region (PQ, PEI, NS, NB, NFLD ) as defined by the strategic direction of the company.   The primary function of the role is to grow profitable sales through end use specification and channel management while collaborating with Engineering, Customer Service, Operations, Marketing and Accounting Departments. DUTIES & RESPONSIBILITIES:BUILD SALES IN A GIVEN GEOGRAPHY OR MARKET SEGMENT BY: Targeting of End-User, EPC, Contractor, and OEM’s to generate demand and create specifications for Shawflex products through; Customer visits and meetings Technical presentations to specifying engineers Develop and manage a channel distribution strategy to capture end-user demand of Shawflex products throughout geographic region including: Distributor training Joint visits Coordinate account management activities with inside sales representative Manage assigned accounts in region or market If applicable, manage a network of Sales Agents to support distribution and generate end-user demand  Maintain effective contact and relationships with stakeholders primarily through visits and supported with telephone and email. Develop and execute sales plan and roadmap Maintain high profile in geographic region and market segment through participation in committees, attending industry events and networking Maintain key customer profiles and update team through monthly report and visit/status reports Assist with preparation of customer quotes utilizing market factors and price guide while following approval matrix   PROVIDE MARKETING SUPPORT BY: Gather and share information on new product opportunities, competitive actions, industry trends, market size, new entrants Maintain excellent records on customer contacts and record in Shawflex CRM Attending regional and local trade shows. Administrative Annual performance self-appraisals and objective setting in Success Factors Prepare and monitor budgets Manage Region expense budget as per annual budget plan Fulfill the requirements of the Shawflex HSE instilling a culture of IIF Maintain conformance to Shawflex’s Ethics and Bill 198 Policies and Procedures  KNOWLEDGE & SKILLS: Bachelor's degree, preferrably in Business/Sales/Marketing Minimum of 3 to 5 years sales/or marketing experience in the Wire and Cable or Heat Shrinkable tubing (or comparable) market Familiarity with technical selling and channel management concepts Willingness and flexibility to travel frequently Agent management experience along with customer service skills Excellent verbal and written communication skills Fully billingual English & French
Health & Safety Advisor
Ontario Power Generation Inc., Pickering, ON, CA, LV R
Status: Regular Full TimeWorking Conditions: Hybrid  Education Level: 4 years of University training Location: Pickering, ON Shifts(s): DaysTravel: 10% Deadline to Apply:  February 20, 2024Electrify your career and help build a brighter tomorrow. Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history. Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job. ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.  If you require information in a format that is accessible to you, please contact [email protected] NEW CAMPUS: In late 2024, OPG is establishing our new campus at 1908 Colonel Sam Drive, Oshawa, Ontario. The new campus will provide a cutting-edge work environment that fosters collaboration and innovation.JOB OVERVIEW Ontario Power Generation (OPG) is looking for dynamic, strategic, and results-driven professional to join our team in the role of Health & Safety Advisor.Reporting to the Manager, H&S Field Services, the Health & Safety Advisor is accountable to provide health and safety related support to their assigned client groups. This includes support in the operation of the OPG safety management system within their client groups, supporting line supervisors and managers with field-focused solutions to their health and safety issues, supporting line supervisors and managers with interpretation of legislative requirements and OPG safety requirements, and delivering or coordinating specialized health and/or safety support.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement, and education efforts as part of the company’s commitment to growing its social license.  KEY ACCOUNTABILITIES  The Health and Safety Advisor is accountable to provide health and safety related support to their client groups. This includes leadership and support in the operation of the OPG safety management system with their client group, such as facilitating the annual risk assessment, development, coordination and monitoring of the annual health and safety continuous improvement plan, and monitoring to ensure compliance in the field with OPG health and safety requirements. In addition, the health and safety advisor will support line supervisors and managers with field-focused solutions to their health and safety issues, and support line supervisors and managers with activities including interpretation of legislative requirements and OPG safety requirements, incident investigation, incident ratings, regulator field visits and response, and delivering or coordinating specialized health and/or safety support from the shared services center, center of expertise, or thru contracted services. This can include but is not limited to, ergonomics, industrial hygiene, WSIB support, contractor safety, employee disability management and return to work, and employee health promotion. Provide independent advice, guidance, and assistance to project managers on occupational health and safety matters related to contracts, to ensure compliance with established procedures, regulatory requirements, and guidelines.Support the development and execution of programs and initiatives for leading/lagging metrics to monitor safety performance inclusive of contractor performance.Provide advice, guidance and assistance to line management and supervisors on all health and safety matters including the interpretation, explanation and application of Occupational Health and Safety Legislation, standards, programs, policies, and practices to attempt to ensure that established procedures and guidelines are complied with.Coordinate, and monitor the implementation of the OPG Health and Safety Management System in consultation with the client group management team.Maintain health and safety information on behalf of the client group, on the performance against targets and effectiveness of programs. Make recommendations to management as required to recover performance where projected to exceed targets and objectives.Act as the primary representative to local and regional agencies on Health and Safety matters, e.g., Ministry of Labour, Immigration, Training and Skills Development on behalf of the client group management teamInvestigate incidents, accidents and injuries and provide findings and recommendations to the Line of Business Manager. As assigned, lead or participate on teams investigating incidents, making recommendations for corrective actions to site and senior management as required.Liaise with contractors and OPGI staff providing technical assistance and expert advice that may arise between contractors and OPG production staff.Initiate reporting requirements of occupational injuries, disease, and exposures to hazardous agents, and liaise with the Workers Safety and Insurance Board (WSIB) and the corporation's agent to provide follow-up information as appropriate. Advise Management of WSIB requirements and implement procedures and processes to ensure complete and accurate reporting of injuries and illnesses and records of WSIB claims.Support line supervisors and managers with graduated return-to-work planning and monitoring of employee's recovery to full duties, as requested.Participate, lead, and/or coordinate internal and external evaluations (self-assessments, audits, evaluations) of health and safety programs for the client group and for contractor H&S program and/or H&S project plan.Participate as requested in the development, and continuous improvement of OPG's health and safety program.Other Duties as Required.EDUCATION 4 years of University training.QUALIFICATIONSMinimum of 6+ years of experience in a similar role.National Construction Safety Officer (NCSO) and Canadian Registered Safety Professional (CRSO) designations are preferred Mental Health First-aid certification would be an asset combined with passion for psychological wellness in the workplace.Experience in electrical and trade experience is preferred.Requires experience in a Health and Safety function to be familiar with the policies and procedures governing Health and Safety issues in Ontario.Experience in a complex work environment with the ability to communicate effectively with all levels of staff Experience working with external stakeholders and regulators.Ability to apply and interpret Health and Safety requirements in an industrial and construction environment. Advanced written and oral communication skills to clearly communicate with a wide variety of people and to act as a resource/consultant/facilitator in a variety of committees or task group situations.Data analytic skill set with ability to review and compile data summaries effectively and efficiently. The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct. What Makes a Career at OPG Different? As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy.  At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:   Safety – it’s our business.Integrity – always lead with integrity.Excellence – never satisfied with good enough.Inclusion – working together for powerful outcomes.Innovation - creativity accelerates possibility. Here's why OPG might just be the ideal workplace for you: Exceptional range of opportunities province-wide Long-term career growth and development opportunities Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors. Our promise to you: We care about the safety and the well-being of our employees. It is our utmost priority. A supportive work environment where you can be your best every day. Opportunities to stretch and develop. Offer different ways for you to give back to communities where we operate. Partner with Indigenous communities and support local businesses. We support employment equity, diversity, and inclusion. Are you ready to start a career that has the power to electrify life on and off the job? Apply now. APPLICATION PROCESS Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T. February 20, 2024  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.#LI-Hybrid.
Regional Manager, Health, Safety & Envrionment - Quebec
WSP Canada, Montreal, QC
The Opportunity:The Regional Manager - HSE Risks Prevention Expertise Delivery for the region of Quebec is responsible for ensuring that the regional team of advisors, under his/her supervision, is consistently & competently proactively supporting and overseeing the Business Sectors' staff & employees in implementing WSP Canada's processes & controls for the prevention of injuries, illnesses, and environmental impacts, arising from activities of employees and subcontractors.The Regional Manager ensures that the expertise delivery provided by the Risk Prevention Advisors is aligned with WSP Canada's HSE Management System, regional regulatory requirements, as well as the orientations provided by the HSE VP and the Director of HSE Risks Prevention Expertise Delivery.The Regional Manager is also the Business Partner of the Regional Executive Vice-President of Quebec; as such the Regional Manager must provide a fact-based and actionable picture to the EVP of the situation of the Region's HSE performance, areas of weaknesses, and opportunities of improvements, and must provide advice to the EVP on how to positively influence the region towards continually improving injury prevention.The Regional Manager - HSE Risk Prevention Expertise Delivery, must be able to articulate what prevention of I&I is all about in term of processes which his/her team of Advisors need to focus on, rather than on the reactive ones. When overseeing the work of his/her team of advisors and advising the Operations, the Regional Manager must be able to regularly make links between concrete situations and WSP's OHS policy and the following principles: All tasks and all projects which contain high risks activities (significant OHS hazards and/or significant environmental aspects), are subject to a formal risk assessment and determination of countermeasures (controls) Controls are selected according to the Hierarchy of Controls (HoC), aiming to eliminate the hazards/env. aspects, and when not possible, combining controls in descending order of effectiveness to minimise the risks as low as reasonably practicable. The HSE planning activities (risk assessment & determination of effective controls) are carried out at different phases of the Project Delivery Lifecyle, and as such, HSE Management must be integral to the Project Delivery Framework The effectiveness of controls and their adherence is measured, monitored, and/or observed, not presumed. Employees are given the tools, resources, and training to safely do their jobs, as identified in the HoC Events (incident, non-compliance, & nearmiss) reporting is encouraged as an opportunity to learn about the deficiencies of the controls, not as a way to find culprits. The HSE Team assesses the actual/potential severity and the frequency of the events. Those found significant are investigated and analysed using a robust root cause analysis process, which aims at implementing effective corrective action to eliminate the identified systemic causes. Employees at all levels & functions are consulted and participate in the identification of hazards/significant env. aspects & determination of their controls, their evaluation of performance, and their improvement, and events investigation Managers and Leaders go to the Gemba (location of the actual work) to observe how the work is done, how risks are identified and mitigated through the hierarchy of controls, and verify with the workers if the means are their disposal are sufficient, adequate & effective Contractors & third-parties' hazards are identified & assessed; their significant risks controlled as they arise for their activities & operation that impact WSP's employees, as they impact their own employees & other interested partiesWhy choose WSP?We value and are committed to upholding a culture of inclusion and belonging• Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSP What you can expect to do here: Ensure consistent & competent implementation by the team of HSE Risk Prevention Advisors of WSP Canada's HSE Management System. Manage the workload amongst his/her team of Advisors, ensuring that the high-risks projects are given the proportion of time/resource defined in the workload management plan defined by the Director, HSE Risks Prevention Expertise Delivery. Liaise with WSP's internal Clients to ensure smooth integration of their HSE risk prevention priorities and requirements and ensure coordination of risk prevention measures between the external clients and WSP, including those for risks arising from the activities of the Clients' own subcontractors. Support the Director, HSE Risks Prevention Expertise Delivery, who owns the following processes, in their implementation and continuous improvement HSE Planning in the complete lifecycle of Project Delivery, including Go/No Go HSE Assessment Impact to proposal of HSE needs Project Risk Assessment & Safety Plan (PRASP) HSE Risks controlled by the Clients and/or the Prime Subcontractors Project-Specific HSE Prevention Program submittal to Clients WSP as a Prime Contractor Field-Level Risk Assessment (FLRA) Behavioural Based Safety (Positive Observations, Stop Work interventions, Regional HSW Recognition/Award) Leadership Visible Engagements Emergency Preparedness & Response Coordinate & ensure competent involvement of the Advisors in the investigation, root cause analysis, and corrective/preventive action process: Supporting locally and on site the Experts, High-Risks Prevention, in investigation of actual & potential incidents of serious injuries & fatalities Performing investigation, RCA & CAPA of recordable I&IsPeople Leadership Develop the competence & aptitude of their team of Risk Prevention Advisors, through continuous learning, feedback on their performance, and coaching on areas to improve Set Advisors' personal performance objectives both in line with their development needs and the objectives set by the HSE VP and the Director, HSE Risks Prevention Expertise Delivery Be a change agent which leads by example, for his/her own team as well as for internal & external clients; apply change management best practices when facing resistance to change.What you'll bring to WSP: Bachelor's degree in a related discipline (Engineering, OHS, Environment) Designation of Canadian Registered Safety Professional (CRSP) or Registered Industrial Hygienist (ROH) Minimum 10 years of experience in a leadership position in HSE, weighted to OHS Bilingualism (French/English) required. Comprehensive knowledge of HSE legislation, occupational HSE compliance requirements and regulatory structure in Western Canadian jurisdictions Expertise and knowledge of best-in-class HSE Management System, including programs, standards, processes and requirements, risk assessment processes and techniques and training in hazard recognition, assessment, and control Experience in incident investigation & root cause analysis (Sologic™ technique an asset)Skills & Attributes Effective workload & capacity management Thorough understanding of HSE management processes, able to link daily manifestation of HSE issues to the processes that are supposed to control those Delivering fact-based and well-structured messages in a range of different formats, e.g., presentation, written messages, investigations, etc. Active coach, actively giving and seeking constructive feedback Change agent within his/her team and internal/external clients, striving for development & improvement, challenging the status quo Customer-focused, understanding that the ultimate clients of HSE Risk Prevention Processes are the field workers and Project Managers Problem-solver, coaching employees at all levels & third parties to find solutions which eliminate the systemic root causes of the problems Great networking skills, able to work at multiple levels of the organization, from field team members to Senior Leadership Living the Gemba with a belief in 'walking the talk' and working as a member of a team Dynamic & constructive can-do attitudePlacement in the Organization Reports to the Canadian Director HSE Risk Prevention Expertise Delivery. Key internal clients are Sectors' Directors, Project Managers, People Leaders, and their employees at all levels, and the Western Region EVP Required to travel frequently across Québec to project sites to visit team/internal clients/external clients. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Wellbeing Leader
Winnipeg Regional Health Authority, Winnipeg, MB
Requisition ID: 354301 Position Number: 20064171 Posting End Date: Open Until Filled City: Flexible in Manitoba Employer: Shared Health Site: To Be Determined within Winnipeg Department / Unit: Wellbeing Centre of Expertise Job Stream: Non-Clinical Union: Non Union Anticipated Start Date: To Be Negotiated FTE: 0.80 Anticipated Shift: Days Work Arrangement: In Person Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview This is an exciting time for Manitoba health care. Manitoba’s health system is currently in transition with changes aimed at improving the quality, accessibility and efficiency of health care services throughout Manitoba. As part of the Shared Health Workforce team, the Wellbeing Center of Expertise will develop, implement and evaluate a multi-year “made in Manitoba” provincial workplace wellbeing strategy to instill a holistic culture of wellbeing, psychological safety, belonging, equity, and meaningful connection through five inter-dependent pillars: People First, Instill Belonging, Foster Purpose, Inspiring Leaders, and Intentional Organizational Action. MAIN FUNCTION Reporting to the Manager, Provincial Wellbeing, the Wellbeing Leader will be instrumental in supporting the development and implementation of wellbeing initiatives, prevention strategies, and policies that will promote the holistic wellbeing of the healthcare workforce. The goal of these initiatives will be to build provincial capacity in responding to crisis, promoting recovery, fostering awareness of mental health supports, and enabling wellbeing along a continuum. As part of a provincial team and within the designated service delivery organization, the incumbent will serve as a role model and change agent for the organizational culture and vision of workplace wellbeing by leading day-to-day activities that support the provincial wellbeing strategy, including providing psychological supports, education, and training to the healthcare workforce. A key component of this role will be to support the implementation and delivery of a Critical Incident Stress Response Program across a full continuum of services. The incumbent will work collaboratively with various stakeholders including Service Delivery Organizations, Occupational and Environmental Safety & Health (OESH), Shared Health, Manitoba Health, and other health providers. Experience Minimum of 5 years' experience working in the healthcare delivery system and/or in a directly related role in healthcare. Previous clinical experience and training in providing trauma informed, systemic, strength-based approaches, and experience in providing the full continuum of Critical Incident Stress Response in both a group and individual setting. Strong clinical knowledge of mental health interventions, trauma, workplace stress, operational stress injuries, psychological safety in the workplace, and mental health and wellbeing. Experience and knowledge with the delivery of services and programs that foster equity, diversity, inclusion. Experience and demonstrated sensitivity in collaborating with Indigenous Peoples and culturally diverse populations. Experience with providing psychological supports to individuals and groups, both in person and virtually. Familiarity with Manitoba’s public health care system and services. Education (Degree/Diploma/Certificate) Bachelor’s degree in a health-related field (e.g., Psychology, Social Work, Nursing, Public Health, Health Sciences or a related field). A combination of relevant experience and education may be considered. Certification/Licensure/Registration Active member in good standing of an associated regulatory body as appropriate. A valid Manitoba driver’s license and use of a personal motor vehicle is required. Qualifications and Skills Intermediate skills in MS Outlook, Word, Excel and PowerPoint and virtual platforms (i.e. Microsoft Teams) required. Strong clinical skills including consultation, assessment, Critical Incident Stress Response, and trauma-informed care. Strong knowledge of associated evidence-based best practices and advanced training in Critical Incident Stress Response (CISR) including mental health, trauma, and CISR response and support systems. Strong coaching and facilitation skills including development and delivery of training to professional audiences and commitment to the recruitment, growth, and development of a regional peer support network. Demonstrated ability to implement and manage programs within the healthcare system, including the development of supporting documents, processes, procedures, and policies. Demonstrated effectiveness in change management, with an ability to lead and influence interdisciplinary healthcare professionals at all levels. Strong and compassionate people leadership skills with the ability to facilitate and negotiate using consultative decision-making processes, foster trust, maintain positive working relationships, and encourage diverse perspectives. Strong understanding of the value and importance of cross-team collaboration with the ability to act as a consultative partner with various stakeholders. Ability to exercise high level clinical practice, empathy, and sound judgement in relation to sensitive and confidential matters and information. Ability to work with front line employees with diverse life experiences with a demonstrated understanding of the impacts of marginalization on wellbeing. Ability to conceptualize systemically the multi-faceted and dynamic nature of wellbeing within the broader healthcare ecosystem. Strong organizational skills with the ability to prioritize as well as be adaptable to changing priorities as necessary. Strong written and verbal communication skills to effectively communicate with diverse stakeholders at all levels. Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset. Will be required to complete cultural safety training, including specific Indigenous cultural awareness training, required by the employer. Fluency in English and bilingualism in French an asset. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework. Physical Requirements May be required to work safely in a typical computerized office environment with frequent meetings. May be required to travel throughout the service area requiring a valid Manitoba driver’s license and use of a personal motor vehicle. Some evening/weekend work may be required. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Wellbeing Leaders - Multiple Positions Throughout Manitoba
Winnipeg Regional Health Authority, Winnipeg, MB
Requisition ID: 354299 Position Number: Multiple Positions Posting End Date: Open Until Filled City: Flexible in Manitoba Employer: Shared Health Site: Within Assigned Region Department / Unit: Wellbeing Centre of Expertise Job Stream: Non-Clinical Union: Exempt Anticipated Start Date: To Be Negotiated FTE: 1.0 Anticipated Shift: Days Work Arrangement: In Person Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Wellbeing Leaders will be situated within the geographic area of their assigned regional health authority (RHA) or service delivery organization (SDO). Office locations will be determined upon hire. Roles in Prairie Mountain Health and Shared Health (Winnipeg) will offer some flexibility in part-time vs. full-time. Roles in Northern Health Region, Southern Health - Santé-Sud, Interlake-Eastern RHA, and Winnipeg RHA are full-time roles. Please include a cover letter and clearly state which RHA/SDO(s) you are applying to: Shared Health (Winnipeg) Winnipeg RHA Northern Health Region Interlake-Eastern RHA Prairie Mountain Health Southern Health-Santé Sud Position Overview This is an exciting time for Manitoba health care. Manitoba’s health system is currently in transition with changes aimed at improving the quality, accessibility and efficiency of health care services throughout Manitoba. As part of the Shared Health Workforce team, the Wellbeing Center of Expertise will develop, implement and evaluate a multi-year “made in Manitoba” provincial workplace wellbeing strategy to instill a holistic culture of wellbeing, psychological safety, belonging, equity, and meaningful connection through five inter-dependent pillars: People First, Instill Belonging, Foster Purpose, Inspiring Leaders, and Intentional Organizational Action. MAIN FUNCTION Reporting to the Manager, Provincial Wellbeing, the Wellbeing Leader will be instrumental in supporting the development and implementation of wellbeing initiatives, prevention strategies, and policies that will promote the holistic wellbeing of the healthcare workforce. The goal of these initiatives will be to build provincial capacity in responding to crisis, promoting recovery, fostering awareness of mental health supports, and enabling wellbeing along a continuum. As part of a provincial team and within the designated service delivery organization, the incumbent will serve as a role model and change agent for the organizational culture and vision of workplace wellbeing by leading day-to-day activities that support the provincial wellbeing strategy, including providing psychological supports, education, and training to the healthcare workforce. A key component of this role will be to support the implementation and delivery of a Critical Incident Stress Response Program across a full continuum of services. The incumbent will work collaboratively with various stakeholders including Service Delivery Organizations, Occupational and Environmental Safety & Health (OESH), Shared Health, Manitoba Health, and other health providers. Experience Minimum of 5 years' experience working in the healthcare delivery system and/or in a directly related role in healthcare. Previous clinical experience and training in providing trauma informed, systemic, strength-based approaches, and experience in providing the full continuum of Critical Incident Stress Response in both a group and individual setting. Strong clinical knowledge of mental health interventions, trauma, workplace stress, operational stress injuries, psychological safety in the workplace, and mental health and wellbeing. Experience and knowledge with the delivery of services and programs that foster equity, diversity, inclusion. Experience and demonstrated sensitivity in collaborating with Indigenous Peoples and culturally diverse populations. Experience with providing psychological supports to individuals and groups, both in person and virtually. Familiarity with Manitoba’s public health care system and services. Education (Degree/Diploma/Certificate) Bachelor’s degree in a health-related field (e.g., Psychology, Social Work, Nursing, Public Health, Health Sciences or a related field). A combination of relevant experience and education may be considered. Certification/Licensure/Registration Active member in good standing of an associated regulatory body as appropriate. A valid Manitoba driver’s license and use of a personal motor vehicle is required. Qualifications and Skills Intermediate skills in MS Outlook, Word, Excel and PowerPoint and virtual platforms (i.e. Microsoft Teams) required. Strong clinical skills including consultation, assessment, Critical Incident Stress Response, and trauma-informed care. Strong knowledge of associated evidence-based best practices and advanced training in Critical Incident Stress Response (CISR) including mental health, trauma, and CISR response and support systems. Strong coaching and facilitation skills including development and delivery of training to professional audiences and commitment to the recruitment, growth, and development of a regional peer support network. Demonstrated ability to implement and manage programs within the healthcare system, including the development of supporting documents, processes, procedures, and policies. Demonstrated effectiveness in change management, with an ability to lead and influence interdisciplinary healthcare professionals at all levels. Strong and compassionate people leadership skills with the ability to facilitate and negotiate using consultative decision-making processes, foster trust, maintain positive working relationships, and encourage diverse perspectives. Strong understanding of the value and importance of cross-team collaboration with the ability to act as a consultative partner with various stakeholders. Ability to exercise high level clinical practice, empathy, and sound judgement in relation to sensitive and confidential matters and information. Ability to work with front line employees with diverse life experiences with a demonstrated understanding of the impacts of marginalization on wellbeing. Ability to conceptualize systemically the multi-faceted and dynamic nature of wellbeing within the broader healthcare ecosystem. Strong organizational skills with the ability to prioritize as well as be adaptable to changing priorities as necessary. Strong written and verbal communication skills to effectively communicate with diverse stakeholders at all levels. Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset. Will be required to complete cultural safety training, including specific Indigenous cultural awareness training, required by the employer. Fluency in English and bilingualism in French an asset. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework. Physical Requirements May be required to work safely in a typical computerized office environment with frequent meetings. May be required to travel throughout the service area requiring a valid Manitoba driver’s license and use of a personal motor vehicle. Some evening/weekend work may be required. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Health & Safety Advisor
Ontario Power Generation Inc., Bowmanville, ON, CA, LC Z
Status: Regular Full Time  Working Conditions: Hybrid Working Environment     Education Level: 4 year University DegreeLocation: Bowmanville, ONNumber of Position(s): 2Shifts(s): DaysTravel: Yes- 10%Deadline to Apply: March 1, 2024Electrify your career and help build a brighter tomorrow.Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.If you require information in a format that is accessible to you, please contact [email protected] OVERVIEWOntario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Health & Safety Advisor.Reporting to the Manager Health & Safety Field Services, this position is accountable to provide health and safety related support to their assigned client groups. This includes support in the operation of the OPG safety management system within their client groups, supporting line supervisors and managers with field-focused solutions to their health and safety issues, supporting line supervisors and managers with interpretation of legislative requirements and OPG safety requirements, and delivering or coordinating specialized health and/or safety support.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license. KEY ACCOUNTABILITIES Manage safety issues related to knowledge of occupational hazards and related fields including biology, toxicology.Developing and interpreting industrial hygiene monitoring strategies.Developing effective written reviews of occupational hygiene literature, related occupational health and safety law and its interpretation.Acting as a single point of contact for industrial hygiene related matters at the Darlington Nuclear StationDevelop programs and metrics to monitor contractor safety performance, and provide recommendations to Line Management in effective ways to optimize this performance.Provide advice, guidance and assistance to line management and supervisors on all health and safety matters including the interpretation, explanation and application of Occupational Health and Safety Legislation, standards, programs, policies and practices to attempt to ensure that established procedures and guidelines are complied with.Coordinate, and monitor the implementation of the OPG Health and Safety Management System in consultation with the client group management team.Maintain health and safety information on behalf of the client group, on the performance against targets and effectiveness of programs. Make recommendations to management as required to recover performance where projected to exceed targets and objectives.Act as the primary representative to local and regional agencies on Health and Safety matters, e.g. Ministry of Labour on behalf of the client group management teamInvestigate incidents, accidents and injuries and provide findings and recommendations to the Line of Business Manager. As assigned, lead or participate on teams investigating incidents, making recommendations to site and senior management as required.Provide advice, guidance and assistance to project management staff on health and safety project management and contracting strategies including owner/constructor determinations. Support Project Managers and Contract owners by completing technical assessments and evaluations to inform decisions on the contracting strategy to be utilized.Liaise with contractors and OPG staff providing technical assistance and expert advice that may arise between contractors and OPG production staff.Initiate reporting requirements of occupational injuries, disease, and exposures to hazardous agents, and liaise with the Workers Safety and Insurance Board (WSIB) and the corporation's agent to provide follow-up information as appropriate. Advise Management of WSIB requirements and implement procedures and processes to ensure complete and accurate reporting of injuries and illnesses and records of WSIB claims.Support line supervisors and managers with graduated return-to-work planning and monitoring of employee's recovery to full duties, as requested.Participate, lead, and/or coordinate internal and external evaluations (self assessments, audits, evaluations) of health and safety programs for the client group and for contractor H&S program and/or H&S project plan.Participate as requested in the development, and continuous improvement of OPG's health and safety program.EDUCATION4-year University degree in a related fieldQUALIFICATIONSAbility to work effectively and efficiently in a flexible office environment.Minimum of 6+ years of experience in a similar role.The following certifications are considered to be an asset: Registered Occupational Hygienist (ROH) and/ or Certified industrial Hygienist.National Construction Safety Officer (NCSO) and Canadian Registered Safety Professional (CRSO) designations are preferredMental Health First-aid certification would be an asset combined with passion for psychological wellness in the workplace.Experience in electrical and trade experience is preferred.Requires experience in a Health and Safety function to be familiar with the policies and procedures governing Health and Safety issues in Ontario.Experience in a complex work environment with the ability to communicate effectively with all levels of staffExperience working with external stakeholders and regulators.Ability to apply and interpret Health and Safety requirements in an industrial and construction environment.Advanced written and oral communication skills to clearly communicate with a wide variety of people and to act as a resource/consultant/facilitator in a variety of committees or task group situations.Data analytic skill set with ability to review and compile data summaries effectively and efficiently.The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.What Makes a Career at OPG Different?As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy. At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:  Safety – it’s our businessIntegrity – always lead with integrityExcellence – never satisfied with good enoughInclusion – working together for powerful outcomesInnovation - creativity accelerates possibilityHere's why OPG might just be the ideal workplace for you:Exceptional range of opportunities province-wideLong-term career growth and development opportunitiesElectricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.Our promise to you:We care about the safety and the well-being of our employees. It is our utmost priority.A supportive work environment where you can be your best every day.Opportunities to stretch and develop.Offer different ways for you to give back to communities where we operate.Partner with Indigenous communities and support local businesses.We support employment equity, diversity and inclusion.Are you ready to start a career that has the power to electrify life on and off the job? Apply now.APPLICATION PROCESSPlease submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., March 1, 2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.#LI-Hybrid  .
Insurance Advisor - TDI GI
TD, Markham, ON
Hours 35 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview "Welcome to TD, how can I help?" Helping is at the heart of all we do within TD's contact center, and we're proud of the value we deliver for more than 25 million clients. TD Insurance colleagues are part of the greater TD family with a focus on helping protect our clients through the "accidents of life". Whether it be credit protection, life, health, travel, or auto insurance, we are here to help over three million Insurance clients across the country. Every day is an opportunity to learn, grow, and help our clients feel confident that we'll be there for them anytime they need us... Whether it's to proactively protect, or support during an unexpected moment in life - we are there for them!Job Details As a TD Insurance Advisor, you will provide solutions and counsel to new and existing TD Insurance clients. You will be goal oriented and strive to deliver business results. You will bring a passion for helping clients meet their needs with the right home and auto insurance coverage, all while always remaining purpose driven and devoted to delivering consistent, predictable and Legendary Experiences, every time. You are the voice of TD and your role is to: Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our clients on every call, delivering legendary experiences and trusted advice. Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities. Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your clients' needs, and protecting the Bank from risk. Innovate with Purpose by finding ways to simplify the way we work; solving problems effectively the first time. Develop Yourself and Colleagues by embracing diversity and respecting your colleagues; sharing best practices and supporting one another to achieve personal career goals with TD.As part of our Contact Center team, you will: Feel confident about yourself and your future by joining a team of skilled Agents that are committed to supporting your journey. We will invest in your career, setting you up for success with Insurance Licensing preparation, product and service training and dedicated coaching to ensure you are supported every step of the way. Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and feel included and respected. Build your skills and gain new perspectives to succeed today and tomorrow in a rapidly changing world, with ongoing development and career path opportunities across TD to help you achieve your goals and build an exciting career. Have endless opportunities to take your career to new heights within the TD Family. When you join TD Insurance, it is only the beginning of your financial industry career. Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, that show you how much we appreciate your commitment and contributions to our success. Receive a comprehensive benefits package that goes beyond just your health to help you achieve financial, mental, and physical well-being, which includes: • Competitive healthcare benefits that allow you to choose the coverage right for you• Employee Family Assistance Program to help you in unexpected moments in life• Employee Banking Benefits on mortgage financing, personal loans, credit cards, as well as preferred group rates on home and auto insurance• A variety of discounted events, attractions, hotels, technology, wellness, home services, apparel and much more, offered through our partners.• Discounted gym memberships• Staying connected with discounted wireless plans through Rogers, TELUS, and Bell• Saving on vehicles, childcare and even leisure travel with TD negotiated employee pricing and incentivesJob Requirements • Undergraduate Degree and/or • 2+ years relevant experience and/or • Home Province Insurance Licensing Completion an assetAdditional Information Work from Home Eligibility & Requirements You will begin your employment with us working from home, if you meet the criteria of the work from home program. The criteria for participation in this program includes, but is not limited to, a private quiet workspace and high-speed internet bandwidth. As the world recovers from the pandemic and we begin to return to office, these requirements may be subject to change based on the terms of the work from home program. Be confident you'll become the very best you can because we are committed to your ongoing development and growth. You can unlock your full potential and achieve your career goals while building your skills and gaining new perspectives. Your Commitment to training will include: • 2 Weeks of Licensing Preparation (4 weeks for Quebec) • Home Province Exam Licensing Pass (+5 Days Quebec Law) • 3 Month Inclusive Service Training & Practicum Program • Training is scheduled at 35 hours per week with full time attendance required. Scheduling Commitment to be determined upon successful licensing and completion of service training with proven proficiency in core capabilities. Are you ready to choose TD and be part of an exceptional team of individuals who are committed to making a difference in people's lives, at work, and in the communities, we live in? We want you! Click here to apply...Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Insurance Advisor - TDI GI
TD, Saint John, NB
Hours 35 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview "Welcome to TD, how can I help?" Helping is at the heart of all we do within TD's contact center, and we're proud of the value we deliver for more than 25 million clients. TD Insurance colleagues are part of the greater TD family with a focus on helping protect our clients through the "accidents of life". Whether it be credit protection, life, health, travel, or auto insurance, we are here to help over three million Insurance clients across the country. Every day is an opportunity to learn, grow, and help our clients feel confident that we'll be there for them anytime they need us... Whether it's to proactively protect, or support during an unexpected moment in life - we are there for them!Job Details As a TD Insurance Advisor, you will provide solutions and counsel to new and existing TD Insurance clients. You will be goal oriented and strive to deliver business results. You will bring a passion for helping clients meet their needs with the right home and auto insurance coverage, all while always remaining purpose driven and devoted to delivering consistent, predictable and Legendary Experiences, every time. You are the voice of TD and your role is to: Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our clients on every call, delivering legendary experiences and trusted advice. Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities. Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your clients' needs, and protecting the Bank from risk. Innovate with Purpose by finding ways to simplify the way we work; solving problems effectively the first time. Develop Yourself and Colleagues by embracing diversity and respecting your colleagues; sharing best practices and supporting one another to achieve personal career goals with TD.As part of our Contact Center team, you will: Feel confident about yourself and your future by joining a team of skilled Agents that are committed to supporting your journey. We will invest in your career, setting you up for success with Insurance Licensing preparation, product and service training and dedicated coaching to ensure you are supported every step of the way. Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and feel included and respected. Build your skills and gain new perspectives to succeed today and tomorrow in a rapidly changing world, with ongoing development and career path opportunities across TD to help you achieve your goals and build an exciting career. Have endless opportunities to take your career to new heights within the TD Family. When you join TD Insurance, it is only the beginning of your financial industry career. Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, that show you how much we appreciate your commitment and contributions to our success. Receive a comprehensive benefits package that goes beyond just your health to help you achieve financial, mental, and physical well-being, which includes: • Competitive healthcare benefits that allow you to choose the coverage right for you• Employee Family Assistance Program to help you in unexpected moments in life• Employee Banking Benefits on mortgage financing, personal loans, credit cards, as well as preferred group rates on home and auto insurance• A variety of discounted events, attractions, hotels, technology, wellness, home services, apparel and much more, offered through our partners.• Discounted gym memberships• Staying connected with discounted wireless plans through Rogers, TELUS, and Bell• Saving on vehicles, childcare and even leisure travel with TD negotiated employee pricing and incentivesJob Requirements • Undergraduate Degree and/or • 2+ years relevant experience and/or • Home Province Insurance Licensing Completion an assetAdditional Information Work from Home Eligibility & Requirements You will begin your employment with us working from home, if you meet the criteria of the work from home program. The criteria for participation in this program includes, but is not limited to, a private quiet workspace and high-speed internet bandwidth. As the world recovers from the pandemic and we begin to return to office, these requirements may be subject to change based on the terms of the work from home program. Be confident you'll become the very best you can because we are committed to your ongoing development and growth. You can unlock your full potential and achieve your career goals while building your skills and gaining new perspectives. Your Commitment to training will include: • 2 Weeks of Licensing Preparation (4 weeks for Quebec) • Home Province Exam Licensing Pass (+5 Days Quebec Law) • 3 Month Inclusive Service Training & Practicum Program • Training is scheduled at 35 hours per week with full time attendance required. Scheduling Commitment to be determined upon successful licensing and completion of service training with proven proficiency in core capabilities. Are you ready to choose TD and be part of an exceptional team of individuals who are committed to making a difference in people's lives, at work, and in the communities, we live in? We want you! Click here to apply...Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
AVP Affinity Technology
Manulife Financial Corporation, Waterloo, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionJoin our Individual Insurance Technology Leadership Team!Affinity Markets serves 3 million customers through advisors, brokers, sponsors, agents, and direct online. We offer a wide breadth of protection products, including life, living benefits, mortgage creditor, health, dental, and travel insurance. In 2023, we onboarded the largest sponsor group in Company history; we now have the opportunity to reimagine and transform how we enable our customers to interact with us providing strong digital experience and stable technology solutions.Technology is a critical enabler to get us from where we are today, to where we’re going, which involves driving the art of the possible in technology solution delivery. This role reports to the VP, Head of Individual Insurance Technology and will be a member of the Affinity Markets Leadership team. The successful candidate will own the roadmap and day-to-day delivery for digital technology solutions and administration systems that enable our Affinity business. The incumbent will lead a high caliber team of technology professionals and be a champion of technology driving organizational change which is critical to the successful delivery of the overall Affinity Technology strategy. The role will provide direction, oversight & program leadership to the technology teams ensuring timely and efficient deployment of applications, mitigating technical debt, and ensuring systems are safe, sound, and secure. This leadership role is an incredible opportunity to have a significant, strategic impact on our organization, our distribution partners, and our customers.This role partners closely with the Head of Affinity Operations and the Head of Affinity Product & Platforms to provide digital technology solutions that enable our customers and partners to interact with us 24/7. The role will also serve as a connecting point to Global and Canadian Segment Shared Service Technology teams. Key Accountabilities: Partner with Product Ownership to develop technology roadmaps that deliver on business strategies and market requirements.Represent and lead the architecture, development, testing, implementation, and delivery of large-scale technology solutions with adherence to Global Strategy standards and accountable for Key Performance & Key Risk Indicators as well as Outcomes and Results.With input from business leaders and Value Stream Partners, lead the prioritization of work efforts within, and across, Value Streams while ensuring technical priorities are given equal focus keeping systems safe, sound, and secureDeliver on Technology specific financial and Strategic Cost Management (SCM) targetsRecruit, retain and empower an impactful technology team that is highly engaged, proactive and business outcome focused.Model our Manulife values to drive the ongoing change required to evolve Canadian Technology organization; develop and drive a culture of continuous improvement and innovation.Manage talent across the team for development and succession and rotate expertise throughout the team.Manage key vendor relationships and contracts.Achieve and sustain employee engagement scores.Job Requirements: Minimum of 7-10 years of progressive leadership experience in technology strategy execution for large scale organizations; experience in the Insurance industry preferred Demonstrated success in leading transformational changes within an engineering culture; an ability to navigate a complex, highly regulated, marketing focused, growth business. Demonstrated ability to develop and implement a technology strategy and tactics to drive business goals, in collaboration with external and internal partners. Strong financial and business insight with demonstrated ability to manage large technology budgets.Demonstrated success at senior cross-functional project delivery involving multiple technical teams, partners, and business functions, including Risk. Strong Portfolio Management Skills, including the ability to manage multiple complex projects at the same time and under tight deadlines, operating in a cross-functional environment. Exposure and experience in such areas as agile, digital, emerging technologies, and Legacy (e.g., mainframe systems).Exceptional communication skills with a talent for engaging both technical and non-technical collaborators. Strong vendor management experience and skills with demonstrated success establishing long-term cost-effective partnerships. Experience in incident management is advantageous. Bachelor’s degree in computer science, computer engineering, management of information systems or equivalent experience; bilingualism is beneficial. Technical Leadership:Software engineering practices & approaches.Agile Methodologies and experience with Delivery processes.Solution Focused - focused on results and leads team to deliver solutions that deliver business & technology value.Technology Savvy - highly capable and informed on technology, demonstrating innovative ideas to and deliver results with the future in mind.Leadership Attributes:Change Enablement.Solution Focused; capable of delivering results, leading a diverse technical team.Ability to communicate at all levels to both technical and non-technical partners.Leading with Excellence and Drive; Motivated and driven to getting things done to a high standard.Influence & Persuasion.Collaboration.Transparent leadership. Working Condition: Some travel as required.Primary staff locations are Waterloo, Toronto (Canada) What can we offer?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact. About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$123,400.00 CAD - $229,300.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.