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Operations Manager - Retail Projects
Staples Canada, Richmond Hill, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Operations Manager - Retail Projects, you will manage retail process improvement projects and application implementation for store operations. You will also define the project's objectives and oversee quality control, risk management, and stakeholder expectations throughout its life cycle. You will be responsible for the general design, analysis and project management activities for medium to large complex process improvement projects including consulting with business units, determining and defining user needs and business requirements as well as developing detailed business and technical specifications, and Q&A documentation. This role will interface with end users to develop models, works with business analysts and developers to implement the system and handle project management duties . Specifically, you will: • Lead project team(s) and assumes day to day planning, management and control of application development and maintenance of a project(s), including the selection of methodologies, techniques and tools that are appropriate to the project(s). • Manage the day-to-day project activities of one or more unrelated complex projects or a mix of related projects with capital budgets ranging from $0 (internal resources only) to $1M+ • Manage project team, stakeholder, vendor, client and senior management relationships. • Manage and balance stakeholder expectations regarding the project schedule, cost, scope and identify and manage risk to these components. • Work closely with the business sponsors and users within various departments to understand their current and future application, system and process needs. • React quickly to scope change requests and implement sufficient change control monitoring within a project • Manage project financials to include compiling cost estimates into a forecast and monitor actual spend against budget. • Project manage and accountable for various department process initiatives by maintaining detailed project plans, assigning tasks, chairing project meetings and providing monthly project summaries. • Lead national process improvement steering committee and assist in managing project pipeline for retail process team. Provide priority and level of effort recommendation to Business Process Manager and execute agreed upon order of project/enhancement priorities Some of what you need • 5+ years of experience in management roles for large, complex IT or retail process-based projects with significant application development components, including a minimum of 5 years with responsibility for staffing, budgeting, scheduling and monitoring. • Bachelor's degree or equivalent experience required; Bachelor's Degree in IT operations, business, or related field and/or Master's Degree is an asset • PMP and/or Master's certification in Project management and/or Agile/Scrum certification is an asset • In depth knowledge of and ability to adapt project management practices • Demonstrated ability to analyze and improve complex processes • Strong financial acumen, with prior experience in creating "Level of Efforts" (LOE), Business Cases, and ROI assessments • Experience working in an Agile Environment an asset • Strong knowledge of enterprise retail applications such as AS400 and POS systems is preferred. • Strong working knowledge of MS Project, Project Server, Visio, SharePoint, MS Power Point • Prior experience managing and successfully executing projects with internal IT partnership • Curious • Approachable • Passionate • Solution finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Office Environment (Hybrid - remote working and the office.) • Occasional travel within Canada may be required #bringyourpassion
Operations Manager - Retail Projects
Staples Canada, Richmond Hill, ON, CA
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Operations Manager - Retail Projects, you will manage retail process improvement projects and application implementation for store operations. You will also define the project's objectives and oversee quality control, risk management, and stakeholder expectations throughout its life cycle. You will be responsible for the general design, analysis and project management activities for medium to large complex process improvement projects including consulting with business units, determining and defining user needs and business requirements as well as developing detailed business and technical specifications, and Q&A documentation. This role will interface with end users to develop models, works with business analysts and developers to implement the system and handle project management duties . Specifically, you will: • Lead project team(s) and assumes day to day planning, management and control of application development and maintenance of a project(s), including the selection of methodologies, techniques and tools that are appropriate to the project(s). • Manage the day-to-day project activities of one or more unrelated complex projects or a mix of related projects with capital budgets ranging from $0 (internal resources only) to $1M+ • Manage project team, stakeholder, vendor, client and senior management relationships. • Manage and balance stakeholder expectations regarding the project schedule, cost, scope and identify and manage risk to these components. • Work closely with the business sponsors and users within various departments to understand their current and future application, system and process needs. • React quickly to scope change requests and implement sufficient change control monitoring within a project • Manage project financials to include compiling cost estimates into a forecast and monitor actual spend against budget. • Project manage and accountable for various department process initiatives by maintaining detailed project plans, assigning tasks, chairing project meetings and providing monthly project summaries. • Lead national process improvement steering committee and assist in managing project pipeline for retail process team. Provide priority and level of effort recommendation to Business Process Manager and execute agreed upon order of project/enhancement priorities Some of what you need • 5+ years of experience in management roles for large, complex IT or retail process-based projects with significant application development components, including a minimum of 5 years with responsibility for staffing, budgeting, scheduling and monitoring. • Bachelor's degree or equivalent experience required; Bachelor's Degree in IT operations, business, or related field and/or Master's Degree is an asset • PMP and/or Master's certification in Project management and/or Agile/Scrum certification is an asset • In depth knowledge of and ability to adapt project management practices • Demonstrated ability to analyze and improve complex processes • Strong financial acumen, with prior experience in creating "Level of Efforts" (LOE), Business Cases, and ROI assessments • Experience working in an Agile Environment an asset • Strong knowledge of enterprise retail applications such as AS400 and POS systems is preferred. • Strong working knowledge of MS Project, Project Server, Visio, SharePoint, MS Power Point • Prior experience managing and successfully executing projects with internal IT partnership • Curious • Approachable • Passionate • Solution finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Office Environment (Hybrid - remote working and the office.) • Occasional travel within Canada may be required #bringyourpassion
Visual Merchandising & Operations Manager | Cambridge
Hudson's Bay Company, Toronto, ON
Lead a Brilliant Career. Bring your authentic self to work everyday, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are. As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes. So why should your career be anything less than extraordinary? What to Expect: As the Visual Merchandising & Operations Manager, you drive sales and profit by leading and executing strategies through compelling merchandise execution and impactful visual presentations, from receipt of product to ensuring the product is floor ready for customer purchase. This role reports to the General Manager, and is a developmental step to the Assistant/General Manager positions, or other opportunities throughout the company. Desired Traits: People Leader & Developer - You are passionate about training, coaching and developing associates on merchandise placement, execution and style. You lead and manage a team to meet or exceed expectations, and work together on potential solutions to problems in order to drive day-to-day operations of the business. Collaborator - You actively seek and share best practice photos and actions with your peers throughout the company. You communicate and collaborate with cross-functional leaders and associates to support receipt flow, placement, stockroom management and back of house operational excellence. You are well versed in building and leveraging your relationships with vendors and other business partners to support the store. Strategic Thinker - You drive sales and profit results by leading and executing strategies and appropriately planning, prioritizing, and executing workload from back of the house to the selling floor (includes pricing, signing, visual, merchandise and event execution). You have a talent for translating optimal merchandise execution standards and expectations to the store. Creative Thinker - You are skilled at inspiring fashion and style through compelling merchandise presentation and visual statements. You find joy in leading mannequin and trend presentations that inspire customers to discover their personal style and live a colourful life. Brand Ambassador - Through visual merchandising and operational excellence (store mark-downs, return to vendors, transfers and marketplace returns), you are able to optimize the customer experience and delivery, making Hudson’s Bay a prime shopping destination. What You Will Bring to the Team: ● Proven retail management experience. ● Experience with Return to Vendor, Transfers, Markdowns, Mark ups, Productivity in regard to receiving of Merchandise and placement. ● If required, ability to lift/move up to 50lbs, including reaching, crouching and climbing ladders. ● Ability to work a flexible schedule, including day, evening, weekends, and/or holidays. ● Comfortability working with various technologies pertaining to an omni-channel environment. What’s in it For You? ● A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do ● Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues ● Leadership coaching and development opportunities at all levels ● Benefits package inclusive of parental leave top up, retirement savings, “Living Well” Program, and more ● A generous Associate discount of up to 40% off of top brands The Fabric of Hudson’s Bay Hudson's Bay has established a reputation for quality and style through an unrivaled assortment of products and categories including fashion, home, beauty, food concepts, and more. Hudson's Bay operates under the HBC brand portfolio. Founded in 1670, HBC is North America's oldest company. Hudson’s Bay helps Canadians live their best style of life by operating thebay.com featuring Marketplace, one of the largest premium life & style digital platforms in Canada, with a seamless connection to a network of Hudson’s Bay stores from coast to coast. At Hudson’s Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We strive everyday to provide our customers with an experience they will value with our products, services and dedication towards adapting to the ever changing environment of retail. This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities. We’d love for you to join us in our mission to help Canadians live their best style of life! Stay connected with us on Instagram, Facebook, Twitter, TikTok, and LinkedIn. Thank you for your interest In Hudson’s Bay. We look forward to reviewing your application. We are on an ever-evolving journey to create a culture of inclusion, where we celebrate diverse perspectives, create exciting opportunities and eliminate barriers so each associate can have a sense of belonging, while reimagining the future of retail. Part of this responsibility is to reconcile our past and advance racial equity and inclusion at work and in Canada. We welcome applications from talent regardless of age, ancestry, citizenship, colour, disability, ethnicity, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation, spiritual beliefs, or any other characteristic protected by human rights legislation. As an equal opportunity employer, Hudson’s Bay is committed to providing you with a barrier-free, inclusive and accessible workplace to lead a brilliant career. If you need accommodations throughout the recruitment process, please let us know.
Visual Merchandising & Operations Manager | Centerpoint
Hudson's Bay Company, Toronto, ON
Lead a Brilliant Career. Bring your authentic self to work everyday, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are. As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes. So why should your career be anything less than extraordinary? What to Expect: As the Visual Merchandising & Operations Manager, you drive sales and profit by leading and executing strategies through compelling merchandise execution and impactful visual presentations, from receipt of product to ensuring the product is floor ready for customer purchase. This role reports to the General Manager and is a developmental step to the Assistant/General Manager positions, or other opportunities throughout the company. Desired Traits: People Leader & Developer - You are passionate about training, coaching and developing associates on merchandise placement, execution and style. You lead and manage a team to meet or exceed expectations, and work together on potential solutions to problems in order to drive day-to-day operations of the business. Collaborator - You actively seek and share best practice photos and actions with your peers throughout the company. You communicate and collaborate with cross-functional leaders and associates to support receipt flow, placement, stockroom management and back of house operational excellence. You are well versed in building and leveraging your relationships with vendors and other business partners to support the store. Strategic Thinker - You drive sales and profit results by leading and executing strategies and appropriately planning, prioritizing, and executing workload from back of the house to the selling floor (includes pricing, signing, visual, merchandise and event execution). You have a talent for translating optimal merchandise execution standards and expectations to the store. Creative Thinker - You are skilled at inspiring fashion and style through compelling merchandise presentation and visual statements. You find joy in leading mannequin and trend presentations that inspire customers to discover their personal style and live a colourful life. Brand Ambassador - Through visual merchandising and operational excellence (store mark-downs, return to vendors, transfers and marketplace returns), you are able to optimize the customer experience and delivery, making Hudson’s Bay a prime shopping destination. What You Will Bring to the Team: ● Proven retail management experience. ● Experience with Return to Vendor, Transfers, Markdowns, Mark ups, Productivity in regard to receiving of Merchandise and placement. ● If required, ability to lift/move up to 50lbs, including reaching, crouching and climbing ladders. ● Ability to work a flexible schedule, including day, evening, weekends, and/or holidays. ● Comfortability working with various technologies pertaining to an omni-channel environment. What’s in it For You? ● A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do ● Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues ● Leadership coaching and development opportunities at all levels ● Benefits package inclusive of parental leave top up, retirement savings, “Living Well” Program, and more ● A generous Associate discount of up to 40% off of top brands The Fabric of Hudson’s Bay Hudson's Bay has established a reputation for quality and style through an unrivaled assortment of products and categories including fashion, home, beauty, food concepts, and more. Hudson's Bay operates under the HBC brand portfolio. Founded in 1670, HBC is North America's oldest company. Hudson’s Bay helps Canadians live their best style of life by operating thebay.com featuring Marketplace, one of the largest premium life & style digital platforms in Canada, with a seamless connection to a network of Hudson’s Bay stores from coast to coast. At Hudson’s Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We strive everyday to provide our customers with an experience they will value with our products, services and dedication towards adapting to the ever changing environment of retail. This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities. We’d love for you to join us in our mission to help Canadians live their best style of life! Stay connected with us on Instagram, Facebook, Twitter, TikTok, and LinkedIn. Thank you for your interest In Hudson’s Bay. We look forward to reviewing your application. We are on an ever-evolving journey to create a culture of inclusion, where we celebrate diverse perspectives, create exciting opportunities and eliminate barriers so each associate can have a sense of belonging, while reimagining the future of retail. Part of this responsibility is to reconcile our past and advance racial equity and inclusion at work and in Canada. We welcome applications from talent regardless of age, ancestry, citizenship, colour, disability, ethnicity, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation, spiritual beliefs, or any other characteristic protected by human rights legislation. As an equal opportunity employer, Hudson’s Bay is committed to providing you with a barrier-free, inclusive and accessible workplace to lead a brilliant career. If you need accommodations throughout the recruitment process, please let us know.
BAND 3 - Operations Manager SA12
BC Public Service, Revelstoke, BC
Posting Title BAND 3 - Operations Manager SA12 Position Classification Band 3 Union N/A Work Options On-Site Location Golden, BC V0A 1H0 CAMultiple Locations, BC CA (Primary)Revelstoke, BC V0E 3K0 CASalary Range $86,200.00 - $122,100.01 annually Close Date 3/25/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Min of Trans & Infrastructure Ministry Branch / Division Rocky Mountain District Job Summary Bring your vision, leadership, and strategic planning skills to this important roleThe Ministry of Transportation and Infrastructure's (MOTI) Engineering group develops and implements province-wide engineering and environmental standards, develops policies and procedures to support the application of those standards, and provides engineering and technical services to a variety of ministry projects. In developing and delivering these services, staff work closely with a variety of stakeholders including other provincial and federal governments, non-profit groups, research organizations, First Nations and the general public.The Manager, Permitting and Authorizations,will lead a team of technical experts to review and make statutory decisions on MOTI project applications. The team will be responsible for provincial wide statutory decisions on approvals of applications for infrastructure and transportation project applications for use approvals and change approvals under the Water Sustainability Act (WSA) and are responsible for auditing projects during construction and post-construction phases.This position will lead the development and implementation of strategic plans, team performance, human resource issues, training and development. In addition, this position manages financial resources, ensures achievement of and evaluates the outcomes of goals and applies legislation, policies and professional standards to streamline the ministry's authorizations processes.Job Requirements: Grade 12 graduation orGED and a minimum of seven (7) years of public or private sector-related experience*; OR, Certificate or diploma from a Technical Institute in Civil Technology, Civil Engineering, Construction, Transportation Systems and Planning, Traffic, Forestry, Resource Management, Urban or Regional Planning, or a related field and a minimum of five (5) years of public or private sector *related experience; OR, Bachelor's degree or higher in Civil Technology, Civil Engineering, Construction, Transportation Systems and Planning, Traffic, Forestry, Resource Management, Urban or Regional Planning, or a related field and minimum of three (3) years of public or private sector *related experience; OR, An equivalent combination of education and experience may be considered. *Related experience should include but is not limited to the following: Public or private sector experience equivalent to a managerial, construction supervisor, field superintendent, or related employment involving management. Supervision and inspection of the construction, repair or maintenance of roads, bridges, and similar structures. Negotiating and coordinating the work of construction trades. Preference may be given to applicants with: Direct transportation-related experience, including contract management, project delivery, road and bridge construction and emergency response. For questions regarding this position, please contact [email protected] .About this Position: This competition is geographically restricted to Golden and Revelstoke. This position has full-time on-site work requirements. An eligibility list may be established for future permanent vacancies. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: CRC - A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management
Cloverdale Fairground Operations Manager
The City of Surrey, Surrey, BC
Overview As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city-and their careers-forward. Build a City. Build a Future at the City of Surrey. Scope This managerial position reports to the Community Enhancement Manger and involves advanced level professional work related to the complex and diverse operation and administration, coordination and execution of community programs, events and partnerships that aim to meet the needs of the community and event organizers for Cloverdale Fairgrounds. Work at this level has significant financial and supervisory responsibilities within a diverse working environment and a high level of community services responsibility. Responsibilities • Developing long range plans and program frameworks for Cloverdale Fairgrounds. • Overseeing facilities maintenance, budget preparation, employee relations, presentations and fostering of partnerships. • Providing direction to a team of dedicated, unionized staff that are passionate about what they do. • Planning, developing, promoting and the evaluation and collaboration of programs and services that address the full range of diverse developmental needs and aspirations. • Managing risk and occupational health and safety issues. • Labour relations within the Cloverdale Fairgrounds. • Establishing and maintaining professional relationships with various community agencies, businesses, and department managers within the City. Qualifications • Degree in Recreation, Business Administration or a related field from a recognized post-secondary institution • 5 years of related work experience, with management experience • An equivalent combination of education, training, and experience may also be considered • The ability to work independently and are experienced in balancing needs within a diverse environment • Possess related work experience in managing day to day operations of a diverse set of facilities • Bring a strong background in Parks, Recreation and Culture management, preferably within a municipal setting • Excels in a customer focused and entrepreneurial setting and can demonstrate this through your accomplishments Other Information Number of Job Openings: 1 Annual Salary Range $104,807 - $123,302 Conditions of Employment This position requires completion of a Police Information Check. Successful applicants must provide proof of qualifications. Closing Date This job will be posted until April 3, 2024. Our Values Integrity - Service - Teamwork - Innovation - Community
Assistant(e) responsable de lєhébergement (entretien ménager/buanderie) / Assistant Rooms Operations Manager (housekeeping/laundry)
Four Seasons Hotels and Resorts, Montreal, Any
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Assistant(e) responsable de l'hébergement (entretien ménager/buanderie) Division: HébergementDépartement: Entretien ménagerSe rapporte à: Directeur(rice) de l'Entretien Ménager *En raison des lois locales, nous accordons la priorité aux candidats qui ont la permission de travailler au Canada. Il est essentiel de maîtriser l'anglais et le français, tant à l'oral qu'à l'écrit. L'hôtel Four Seasons Montréal est à la recherche d'une personne qui partage notre passion pour l'excellence et qui cherche à créer une expérience mémorable pour nos employés et nos clients. Nous recherchons une personne qui possède une solide éthique de travail, un haut niveau d'intégrité, un souci de la qualité, une sensibilité culturelle et un sens du service à la clientèle. Résumé du poste Le responsable de l'entretien ménager a pour mission de produire un service d'entretien ménager de haute qualité afin d'offrir aux clients une expérience sans faille. Le responsable de l'entretien ménager gère le personnel et contrôle les activités quotidiennes du service d'entretien ménager et de blanchisserie, garantissant ainsi que les chambres des clients, les zones publiques et les zones réservées aux employés répondent aux normes de propreté les plus élevées. Principales responsabilités Tenir des dossiers précis sur l'ensemble du personnel d'entretien ménager et de blanchisserie, ainsi que des registres de paie à jour en soumettant des feuilles de transmission au service des salaires chaque semaine;Établir et maintenir des registres d'inventaire précis sur les fournitures de chambre et de nettoyage, l'équipement, le linge et les uniformes. Superviser l'inventaire trimestriel du linge;S'assurer que tous les employés entretiennent et prennent soin de leur équipement. S'assurer que tout problème d'entretien de l'équipement de blanchisserie est résolu en temps voulu;Assurer une productivité maximale dans le traitement du linge de l'hôtel, des uniformes, du linge des clients et du nettoyage à sec;Veiller à ce que des registres quotidiens appropriés soient tenus sur la productivité des machines à laver et des plieuses;Rester constamment attentif aux possibilités d'améliorer l'efficacité et les processus;Programmer et conduire des réunions mensuelles du personnel pour maintenir une bonne communication et un moral élevé au sein du département;Participer à l'établissement de bons programmes de nettoyage et d'entretien préventif pour assurer l'apparence et la durée de vie de tous les meubles, installations et équipements;Établir un programme de nettoyage en maintenant des normes de qualité supérieure en matière de formation, de rendement, de procédures et de productivité pour toutes les aires publiques;Travailler avec tous les services pour répondre à leurs besoins en matière d'entretien ménager;Inspecter quotidiennement tous les secteurs de responsabilité, en maintenant les normes de qualité les plus élevées. Cela comprend les zones publiques, les chambres des clients, les zones d'entreposage, les uniformes, la buanderie, les clients et les zones de linge;Travailler avec l'ensemble du personnel de l'entretien ménager et de la blanchisserie pour maintenir la qualité de tous les secteurs afin de garantir la plus grande satisfaction des clients et de respecter les normes et les politiques de l'entreprise Four Seasons;Procéder à des évaluations de performance conformément aux politiques de l'hôtel et faire des recommandations à la direction concernant l'entretien ménager et la blanchisserie;Participer aux quarts de travail du Lobby Lizard;Effectuer d'autres tâches ou projets assignés par la direction. Qualifications et compétences souhaitées Un opérateur solide, versé dans le domaine de l'entretien ménager, avec le souci du détail et une approche innovante des principes de fonctionnement;Une approche authentique et mature de l'engagement des clients pour soutenir la mise en œuvre des normes de service uniques de l'hôtel;Un leader inspirant qui développe ses subordonnés immédiats par une communication et une orientation efficaces;Capacité à intervenir, prendre des initiatives, identifier les risques et gérer positivement les conflits potentiels;Présentation professionnelle et fortes compétences interpersonnelles;Maîtrise de la lecture, de l'écriture et de l'expression orale en français et en anglais;Compétences et connaissances informatiques pratiques, y compris, mais pas exclusivement, HotSOS/REX, Excel, Word, PowerPoint, Internet et Opera;Un diplôme en gestion hôtelière ou dans un domaine d'études connexe est souhaité;Doit avoir 3 à 5 ans d'expérience en tant que responsable de l'entretien ménager, de préférence dans un hôtel de luxe. Avantages pour vous Couverture maladie complémentaire (soins dentaires, vision, assurance-vie,RMT, médicaments sur ordonnance, etc.) après la périodeprobatoire;Réductions au restaurant MARCUS et à notre spa 5étoiles;Journées et événements de reconnaissance du thème des employés - Employé du mois; célébrations des années de service, événements d'anniversaire, etc.;Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440);Plan de retraite aveccontribution del'employeur;Congés payés, jours de vacances et 2 jours fériés flottants supplémentaires paran;Excellent programme de formation et dedéveloppement;Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité);Et plus! La liste des tâches précisées ci-dessus n'est pas exhaustive, votre fonction supposera une adaptation constante à des situations de forte activité et de gestion spécifique de relations clients. *Notre organisation est un employeur sensibilisé envers l'équité professionnelle et qui s'engage à recruter une main-d'œuvre diversifiée et à maintenir une culture inclusive. L'usage du masculin n'est utilisé qu'aux fins d'alléger le texte. Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales.--------------- ------------------------------------------------------------------------- Assistant Rooms Operations Manager (housekeeping/laundry) Division: RoomsDepartment: HousekeepingReports to: Director of Housekeeping *Due to local laws, we prioritize applicants who have permission to work in Canada, and it is essential in both English and French, both orally and in writing. The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. Job Summary Dedicated to producing a high-quality housekeeping product to have a seamless guest experience. The Housekeeping manager manages the staff and controls the daily activities of the Housekeeping and Laundry Department, thus ensuring that the guest rooms, public areas and employee areas meet the highest standards of cleanliness. Core responsibilities Maintain accurate records on all housekeeping and Laundry staff and up to date payroll records, submitting transmittal sheets to the payroll department weekly;Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms. Oversee Quarterly Linen Inventory;Ensure all staff maintains and care for their equipment. Ensure any maintenance issues with Laundry equipment is addressed in a timely manner;Ensure maximum productivity in processing of hotel terry, uniforms, guest laundry and dry cleaning;Ensure proper daily records are kept on Laundry machine and folding productivity;Constantly stay vigilant to opportunities to improve efficiencies and process;Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department;Participate in the establishment of good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment;Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas;Work with all departments to meet their needs when it relates to Housekeeping;Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, storage areas, uniform, laundry, guest and linen areas.Work with all staff in Housekeeping and Laundry in maintaining all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons;Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations regarding housekeeping and Laundry to senior management;Participate in Lobby Lizard shifts;Perform other tasks or projects as assigned by management. Desired qualifications and skills A strong operator, versed in the Housekeeping field with eye for details and an innovative approach to operating principles;A genuine and mature Guest engagement approach to support the delivery of the hotel unique Service standards;An inspiring leader that develops immediate reports through effective communication and guidance;Has the ability to intervene, take initiatives, identify risks and positively manage potential conflicts;Professional presentation and strong interpersonal skills;Reading, writing and oral proficiency in the French and English languages;Working computer skills and knowledge including but not limited to HotSOS/REX, Excel, Word, PowerPoint, Internet and Opera;A degree in hotel management or related field of study is desired;Must have 3 to 5 years of Housekeeping leadership experience, preferably in a luxury hotel environment. What's in it for you? Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs,etc) after probationary period;Discounts at MARCUS Restaurant and our 5-Star Spa;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events,etc... ;Complimentary meal per shift in our employee dining room (Café 1440);Retirement plan with employercontribution;Paid time off;vacation days and 2 additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).And more! The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations. * Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.Salary: . Date posted: 04/02/2024 09:50 AM
Assistant Front Office Manager
Fairmont Hotels and Resorts, Jasper, Any
Company DescriptionFairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.Job DescriptionAssistant Front Office ManagerProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!What is in it for you:Subsidized staff accommodation provided on-site for full time statusCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness PlatformDiscounts on food & beverage/spa/golfOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with AccorWhat you will be doing: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offering professional, friendly and engaging serviceProviding day to day operational and managerial support for Front Desk, Concierge & Butler, Guest Services, Royal Service, Tours department, and ensure all service standards are followedAssisting the Front Office Manager and Director of Front Office in all aspects of the departmentEnsuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operationTraining, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor Assisting guests regarding hotel facilities in an informative and helpful wayReviewing arrivals, and ensuring that special requests are met, so that service is anticipatoryEnsuring accurate billing is completed upon guest departureActing as a liaison for all departments within the hotelFollowing all safety policies, including emergency procedures and vehicle policiesSupporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiativesTaking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviewsEstablishing initial department training as well as ongoing training on new systems, programs and processes in the departmentEnsuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow upEnsuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency proceduresEnsuring all key control procedures are followedHandling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutionsAssist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do soDriving GOP through meeting or exceeding the upgrade and walk in goalsBalancing operational, administrative and Colleague needsFollowing all safety policies Completing other duties as assignedQualificationsYour experience and skills include:Previous leadership experience at a luxury setting an assetExcellent knowledge of Front Office and Hotel procedures requiredGeneral knowledge of key departments, including Housekeeping and Maintenance an assetPrevious Opera PMS experience requiredComputer literacy in Microsoft Windows applications requiredUniversity/College degree in a related discipline an assetAbility to work flexible days and hoursMust possess a professional presentationMust possess strong interpersonal and problem solving abilitiesMust be highly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesMust have a valid Full Canadian Driver's LicenseYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connections Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSCWMR-3Salary: . Date posted: 04/17/2024 06:01 AM
BAND 3 - Web Access Management Operations Manager
BC Public Service, Surrey, BC
Posting Title BAND 3 - Web Access Management Operations Manager Position Classification Band 3 Union N/A Work Options Remote Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range $86,200.00 - $122,100.01 annually Close Date 4/5/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Enterprise Services/Cybersecurity and Digital Trust Job Summary An opportunity to provide branch direction and leadership in Web Access Management OperationsMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.JOB OVERVIEW Reporting to the Director of Access and Directory Management Services (ADMS), this position will oversee and manage the ADMS Single Sign On (SSO) teams that provide the day to day operational support for the suite of Access and Directory Management SSO critical service offerings that are used across the BC Government. This position will be responsible for leading teams of IT professionals within the ADMS service delivery unit that support identity, access, security, stability, availability, capacity, change and performance management services for ADMS's systems and technologies that are single sign on focused, such as but are not limited to, SiteMinder, Microsoft Azure Active Directory Integration, Microsoft Active Directory Federated Services (ADFS) and potential Keycloak integrations.The ADMS team as a whole provides the following identity, access and directory management critical services across the BC Government: 1) Web Access Management (Single Sign On (SSO) SiteMinder enterprise solution offering, Reverse Proxy, SiteMinder federation, Keycloak integrations, Common Logon Page, etc). 2) SSL Certificate offering and Internal Certificate Authority (ICA) provisioning. 3) BC Government Active Directory (IDIR) user and group management/governance as well as Directory Synchronization Services. 4) MS Active Directory and MS Azure Active Directory services (ADFS, Oath/SAML 2.0 SSO integrations, SaaS SSO integrations, PIM, MFA, Azure Conditional Access Policies, Azure Intrusion Protection Policies, Azure Defender for Endpoints: Servers, Domain Controller Farm Management, etc).Job Requirements:• Certificate or higher in the computer science field, OR • An equivalent combination of education, training and experience may be considered. • Minimum two (2) years' experience supervising technical staff. • Three (3) years' experience in technical operations in a complex application environment, supporting a large, diverse, corporate business enterprise with critical system needs. Preference may be given to more years of experience. • Three (3) years' experience leading and resolving complex staff and/or client issues. Preference may be given to more years of experience. • Minimum One (1) year experience delivering or supporting Identity and Access services. • Minimum One (1) year experience negotiating and managing information technology contracts. • Minimum One (1) year experience in a leadership role that ensure teams provide expert customer service support within a shared service model.Preference may be given to applicants with one(1) or more of the following: • Experience supervising staff in a union environment. • Experience supporting technical application environments related to Identity and Access. • Experience supporting Identity and Access service offerings related to any of the following: MS Azure, MS Azure AD, SiteMinder, MFA, Azure Conditional Access, Keycloak. • Experience managing information technology contracts within a Government environment. • Diploma or higher in the computer science field.For questions regarding this position, please contact [email protected] .About this Position: Currently there is one (1) permanent opportunity available. The position headquarters will be Victoria, Vancouver, Richmond, Surrey and Prince George Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Leadership and Management
Assistant Rooms Operations Manager
Marriott International, Quebec City, Quebec
Additional Information Français : ass. directeur hébergementJob Number 24046079Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $ 45,000.00 to $ 60,703.00 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/18/2024 12:26 PM
Human Resources-Executive
Marriott International, Goa, Any, India
Job Number 24047344Job Category Human ResourcesLocation Goa Marriott Resort & Spa, Post Box No. 64 Miramar, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 03:56 PM
Asst Mgr-Front Office
Marriott International, Goa, Any, India
Job Number 24047376Job Category Rooms & Guest Services OperationsLocation Goa Marriott Resort & Spa, Post Box No. 64 Miramar, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 03:56 PM
Assistant Manager - Front Desk
Marriott International, Dehradun, Any, India
Job Number 24047899Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Dehradun, Mauza Malasi, Dehradun, Uttarakhand, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 03:41 PM
Assistant Rooms Operations Manager (Housekeeping)
Marriott International, Halifax, Nova Scotia
Job Number 24052736Job Category Rooms & Guest Services OperationsLocation Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $45,000 to $56,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Halifax Marriott Harbourfront Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/27/2024 04:56 PM
Préposé(e) aux chambres / Guestroom Attendant
Four Seasons Hotels and Resorts, Montreal, Any
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Préposé(e) aux chambres Département : Entretien ménager Se rapporte à: Assistants responsables de l'hébergement Statut: Temps plein Taux horaire:26,63 $ * En raison des lois locales, nous considérerons prioritairement les candidats l'autorisation de travailler au Canada, et s'exprimant parfaitement en français et en anglais, à l'oral et à l'écrit. Le Four Seasons Hôtel Montréal est à la recherche d'une personne qui partage notre passion pour l'excellence et cherche à créer une expérience mémorable pour nos employés et nos invités. Nous recherchons une personne qui a une solide éthique de travail, un haut niveau d'intégrité, un souci de qualité, une sensibilité culturelle et un sens du service client. Sommaire du poste Le préposé aux chambres est un membre important de l'équipe d'entretien ménager qui, dans son ensemble, est responsable de la propreté et du soin accordé aux détails dans l'hôtel et dans les résidences. Le préposé aux chambres est responsable de veiller à ce que toutes les chambres et résidences respectent les normes les plus élevées, comme dictées par les hôtels Four Seasons. Quand il y a un grand achalandage dans le lobby et en l'absence des équipiers à l'entretien, il doit aussi participer à accomplir ses responsabilités et tâches. La personne offre aussi les services pour la nuit en offrant un environnement confortable dans les chambres des invités en nettoyant et en rafraîchissant les chambres en début de soirée et en préparant la chambre pour la nuit. Responsabilités principales Inspecter les chambres des invités qui lui sont attribuées et les nettoyer conformément aux normes de l'hôtel. remplir et maintenir la lingerie ;Posséder un grand degré de connaissance des produits et les aptitudes techniques pertinentes ;Demeurer aux faits des événements se déroulant dans l'hôtel ;Faire preuve d'hospitalité sincère et de reconnaissance dans l'aire de travail ;Promouvoir les services et produits de l'hôtel ;Anticiper les besoins des invités et prendre la responsabilité de répondre aux préoccupations et demandes des invités, dans la mesure du possible ;Agir avec détermination pour veiller à la satisfaction de la clientèle ;Offrir une touche spéciale quand l'occasion se présente ;Trier, étiqueter et traiter les vêtements à presser/nettoyer des invités, les uniformes et la literie de l'hôtel ;Manipuler avec les équipements et toute la machinerie pertinente de manière sécuritaire ;Signaler immédiatement toute défectuosité et tout accident à la direction ;Maintenir une apparence personnelle très soignée en s'assurant de la propreté et du caractère présentable de l'uniforme porté ;Au début du quart, être responsable de recueillir et signer les feuilles de travail et la clé passe-partout au début du quart de travail. Signaler immédiatement la perte de toute clé ;Signaler et remettre immédiatement au bureau de l'entretien ménager tout bien ou clé d'invité trouvé dans les chambres après le départ ;Veiller au bon ordre des salles de stockage de la lingerie, à ce que le stock soit suffisant et à ce qu'elles soient fermées en tout temps lorsqu'elles ne sont pas en usage ;Assurer que l'équipement de travail est toujours propre, rangé et en bon état ;Être responsable de signaler au superviseur quelles sont les chambres ne requérant pas de service ou auxquelles l'affiche « ne pas déranger » est en place dans sa zone attitrée ;Signaler au superviseur tout besoin de remplacer les couvertures, couvre-lits, valences, etc. ;Effectuer le ménage en profondeur des chambres que les superviseurs lui ont attribuées ;Prévenir les superviseurs quand quoi que ce soit ou qui que ce soit semble suspect ;Aviser le superviseur quand quoi que ce soit peut constituer un risque de santé et de sécurité ;Remplir les listes de contrôle avec exactitude quand les superviseurs le demandent ;Signaler tout article manquant dans les chambres, p. ex., peignoirs, porte-savon, etc.;Effectuer toute autre tâche de ménage demandée par le superviseur ;Nettoyer et préparer les chambres selon les normes Four Seasons. Aptitudes requises Tous les candidats doivent être en possession d'un permis de travail valide lors du dépôt de la candidature. Four Seasons ne peut malheureusement pas l'obtenir en leur nom ;Deux ans d'expérience en entretien ménager en contexte luxueux ;Être capable de pousser, tirer, soulever et transporter des charges allant jusqu'à 23 kg (50 lb) ;Pouvoir s'exprimer, lire et écrire en français et en anglais, préférablement ;Les candidats doivent pouvoir travailler sur appel, les matins, les soirées et les fins de semaine ;Excellentes aptitudes en service à la clientèle, à anticiper les besoins des invités et à aller au-delà de ces besoins. Avantagespourvous Couverture maladie complémentaire (soins dentaires, vision, assurance-vie, médicaments sur ordonnance, etc.);Réductions au restaurant MARCUS et à notre spa 5 étoiles ;Journées et événements pour les employés tels qu'Employé du mois, célébrations des années de service, événements d'anniversaire, et plusencore !Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440);Plan de retraite aveccontribution de l'employeur ;Congéspayés :jours de maladie, jours de vacances et 2 jours fériés flottants supplémentaires par an ;Opportunités de formation, de développement et de mobilité ;Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité) ;Etplus! La liste des tâches indiquées ci-dessus n'est pas complète, le poste demande de savoir constamment s'adapter à des situations de grande activité et de gérer spécifiquement des relations avec la clientèle. * Notre organisation adhère aux principes d'égalité d'accès à l'emploi et s'engage à embaucher une main-d'œuvre diversifiée et à maintenir une culture inclusive. Nous n'effectuons aucune discrimination reposant sur le sexe, l'ethnie, la religion, l'orientation sexuelle, l'âge, l'invalidité ni tout autre facteur protégé par les lois provinciales et fédérales. _______________________________________________ Guestroom Attendant Department: Housekeeping Reports to: Assistant Rooms Operations Manager Status: Full-Time Hourly Rate: $26.63 *Due to local laws, we will consider candidates who are authorized to work in Canada and are fluent in English and French, both spoken and written. The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. Job Summary The Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels. He/ She is also required to assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and House Attendant. This person also p rovides turndown service by offering a comfortable evening environment in guest rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both guests and management and good communication skills are required. An applicant with a flexible schedule and the ability to work all shifts, weekends and holidays is ideal. Core Responsibilities Cleans and self inspects guest rooms as assigned and in accordance with hotel standards; stocks and maintains the linen closet ;Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel ;Provides genuine hospitality and recognition in the work area. Promotes hotel services and products ;Anticipates guest needs and takes ownership of guest concerns and requests, acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented ;Sorts, tags and processes guest laundry, uniforms and hotel linen ;Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately ;To maintain a high standard of personal appearance - ensuring that your uniform is clean and presentable ;To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately ;To immediately report and hand into Housekeeping Office any property or guest keys found in 'check out' rooms ;To keep linen rooms tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order ;To be responsible for reporting to the Supervisor the rooms which do not require service or which have DND signs in his / her assigned area ;To report to Supervisors any blankets, bedspreads, valances etc. that need changing ;To complete deep cleaning of rooms as allocated by Supervisors ;To report to your Supervisors anything or anyone suspicious ;To report to the Supervisor anything this may be a Health and Safety hazard ;To complete accurately the control lists at times as advised by your Supervisors ;To report any missing items from rooms e.g. bathrobes, soap dishes etc. ;To carry out any other cleaning duties as specified by your Supervisor ;To clean and make up all rooms to the standard required by Four Seasons ; Desired Qualifications and Skills All applicants applying must hold a valid work permit at the time of submitting their application - unfortunately Four Seasons is not able to obtain on your behalf ;Two years of Housekeeping experience in a luxury atmosphere ;Ability to push, pull, lift and carry up to 50lbs ;Abilities to read, write and oral proficiency in French and English ;Candidates must be available to work on-call, mornings, evenings, and weekends ;Excellent customer service skills with the ability to anticipate guest needs and go the extra mile. What's in it for you? Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs,etc) after probationary period;Discounts at MARCUS Restaurant and our 5 Star Spa ;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.;Complimentary meal per shift in our employee dining room (Café 1440) ;Retirement plan with employer match;Paid time off, vacation days and 2 additional floating holidays per year;Excellent training and development program ;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subjecttoavailability);And so much more! The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations. * Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.Salary: . Date posted: 04/02/2024 09:50 AM
Assistant Branch Operations Manager
RBC, Vancouver, BC
Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management team located in Vancouver (Kerrisdale) is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams.In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.What will you do?Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.Ensure compliance and internal control requirements are met.Branch technology access, setup, and troubleshooting.What do you need to succeed?Must-have2-3 years of experience in Wealth Management preferably in a supporting or leadership roleMeticulous attention to detail and excellent time management skillsExceptional written and verbal communication skillsA professional approach to all situations to create a positive working environmentAbility to complete duties independently seeking out own answers and solutionsNice-to-haveCompletion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an assetHuman Resources (HR) and/or people leadership/management experienceKnowledge of RBC Dominion Securities systems and procedures, an assetExperience in the securities industry is an assetWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesThe expected base salary range for this particular position is $55,000 - $65,000 -- depending on your experience, skills, and registration status, market conditions and business needs.You have the potential to earn considerably more through RBCs robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBCs compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBCs high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsConflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time ManagementAdditional Job DetailsAddress:2052 W 41 AVE:VANCOUVERCity:VANCOUVERCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Wealth ManagementJob Type:RegularPay Type:SalariedPosted Date:2024-04-02Application Deadline:2024-05-18Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Assistant Manager Marketing
Marriott International, Gurgaon, Any, India
Job Number 24057770Job Category Sales & MarketingLocation Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe Marketing Assistant Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Manager of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role assists with building deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization.CANDIDATE PROFILE Education and ExperienceRequired: • 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred OR 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; no work experience required. CORE WORK ACTIVITIESHotel Marketing and Advertising • Assists with the execution of the annual marketing plan to budget . • Provides support to Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel. • Works with advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions. • Assists with the management of F&B media schedules email marketing and display advertising.; • Stays informed about the status, performance evaluation, opportunities, and issues related to online programs and initiatives. • Helps verify that all advertising for the hotel in digital channels is in alignment with brand voice.Social Media Content Management • Supports facilitation ofsocial media engagement and updating content in local digital channels (e.g., hotel website, travel sites). • Assists with promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels. • Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.Public Relations and Visual Asset Management • Participates in the development of comprehensive PR plan per quarter along with agency; • Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers. • Manages assigned accounts as per the media account management system. • Assists with writing and distribution of all press releases for property events, promotions, and outlets. • Supports execution of hotel sponsored events, community/government relations activities, and press promotional activities. • Helps manage external vendors and media agencies; Assists with review of PR leads from the continent PR Leader regarding which are the best media to promote the hotel. • Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams. • Assists with photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team. May serve as a point of contact for regionally approved local photographers for food, amenity, and property imagery. Direct Marketing and Collateral Development • Assists with coordination and execution of Hotel and F&B printed materials. • Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner. • Supports the production of all property, F&B display, and temporary signage in hotel public areas. • Assists with the execution of F&B direct marketing activities. • Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).General • Assists in the development, co-ordination and execution of all communications activities. • Helps with the publication of hotel's newsletter(s). • Supports communications duties and functions as deemed necessary. • Assists in the liaison and execution of joint F&B promotions. • Works with the Manager of Marketing and Communication to verify the Hotel's website and related websites are updated on a regular basis. • • Provides marketing assistance and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders. • Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends. • Performs other reasonable job duties as assigned by manager.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 08:45 AM
Marketing and Communications Manager /Assistant Manager
Marriott International, Chennai, Any, India
Job Number 24057628Job Category Sales & MarketingLocation Four Points by Sheraton Velachery Chennai, AGK hotel project, Bhuvaneshwari nagar, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.CANDIDATE PROFILE Education and ExperienceRequired: • 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred OR • 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.CORE WORK ACTIVITIESHotel Marketing and Advertising • Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams. • Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel. • Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions. • Manages F&B media schedules and verifies prompt settlement of accounts. • Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups • Executes email marketing, and display advertising. • Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives. • Verifies all advertising for the hotel in digital channels is in alignment with brand voice.Social Media Content Management • Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites). • Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels. • Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.Public Relations and Visual Asset Management • Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM. • Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers. • Manages assigned accounts as per the media account management system. • Writes and distributes all press releases for property events, promotions, and outlets. • Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities. • Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives. • Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution. • Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s). • Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel. • Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams. • Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team. • Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.Direct Marketing and Collateral Development • Coordinates and executes Hotel and F&B printed materials. • Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner. • Assists in the production of all property, F&B display, and temporary signage in hotel public areas. • Promotes collection of competitors collateral and publicity on a monthly basis. • Manages the execution of F&B direct marketing activities. • Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).General • Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns. • Helps with the publication of hotel's newsletter(s). • Supports communications duties and functions as deemed necessary. • Assists in the liaison and execution of joint F&B promotions. • Works with eCommerce to verify the Hotel's website and related websites are updated on a regular basis. • Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy. • Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders. • Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance. • Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 03:49 AM
Visual Merchandising & Operations Manager | Woodbine
Hudson's Bay Company, Toronto, ON
What This Position is All About Under direction from the General Manager or Marketing Director, the Visual Merchandising & Operations Manager is responsible for supporting the creation and execution of a strategic local marketing program, maximizing exposure for Hudson's Bay in the local marketplace, and effectively being a liaison between their individual store and the corporate marketing team. The Marketing Manager will operate with clearly defined return on investment goals for sales and client acquisition and development. Who You Are You leverage internal & external customer information when improving products or services. Has great networking and relationship management skills. You are skilled in maintaining and developing social media channels Comfortable with change and challenging convention. Able to work in fast-paced, team-oriented dynamic environments. Generates a variety of approaches to problem solving quickly including new and novel ideas. You Also Have: Post-secondary education in Business, Marketing, or related field of study 3 - 5 years of experience in special events, retail experience preferred Strong partnership skills for use in both internal and external communities to develop and execute all store marketing programs Proficiency in utilizing available technology, especially Microsoft Office Suite As the Marketing Manager, You Will: Execute all events, conduct analysis, and review results for recommendations for future programs. Support the General Manager in communicating corporate events to the store team and coordinate support and execution for all events to Hudson's Bay standards. Complete all administrative needs for marketing including maintaining the store marketing/event calendars, online postings, email blasts, developing invitations and submitting calendars, event recaps, best practices, and budget documentation to corporate partners. Identify local market opportunities with key customer target groups and all media outlets and develop and execute programs that support the LBDP (Local Business Development Plan) and leverage these audiences, increasing exposure for Hudson's Bay. How Often You May Travel: None Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Operations Manager - SGI/SS Ordering
Rogers, Brampton, ON
Operations Manager - SGI/SS Ordering Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrates a special moment. Because we believe connections unite us, possibilities fuel us, and moments define us. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.Who we are: IT BSS Operations team in Rogers Technology Organization is looking for a manager to manage the operations of Wireline SGI/SS Ordering platform and its team supporting a diverse technology stack and operating environments. Reporting to the Director, IT BSS Operations, the ideal candidate will demonstrate a combination of proven technical, people, and business leadership in ensuring high system uptime, optimal resource utilization, support change & growth, collaborate with functional partners, empower people, and effect continuous improvement. Become part of our transformational journey in Technology organization with one belief, that there are only two jobs at Rogers One that serves our customers and one that supports who serve our customers.Primary Responsibilities: Technical service owner of Wireline SGI/SS ordering platform and supported applications. Accountable for driving improvements to application stability by working closely with internal and 3rd party technology partners to trouble shoot and resolve complex technical issues, pro-actively monitor and address production issues in advance and build successful feedback of learnings into improvements. Deliver an incident management capability that always have service availability top of mind. Drives towards automation in delivering resilient and self-correcting systems. Determine staffing requirements / task allocations, selection of team members; direct, motivate and develop staff, encouraging individual contribution, improvement within Rogers values and teamwork. Maintain systems integrity, compliance, and security through controls on High Availability, Capacity, Patching, SOX/PCI adherence, and Vulnerability Management. Attain, improve, and report operational KPI's and SLAs on system performance. Create and maintain strong operational acceptance discipline for new (SDM re-platform) and existing ordering and billing platform. Effective monitoring and alerting solutions that can be pre-emptive in detecting and resolving issues. Have a workforce that is always looking at automated parsing of logs to detect issues before they can result in an outage. Driving out appropriate level of reporting for customers on the services being provided and effective reporting at the leadership level providing a comprehensive dashboard on the services being provided and the status of these services. Ensure compliance that all process execution is in line with Rogers's policies and procedures and there is no compromise to the security of the platform and customer data. Manage partnerships with external vendors and accountabilities from those vendors to Rogers. Qualifications: Bachelor's degree in computer science, Engineering or any combination of education and experience, which would provide an equivalent background. 5+ years of professional Operational Management experience managing medium to large scale environments and complexity. 3+ years of leadership experience in customer-centric organizations 3+ years' experience in implementing projects using waterfall, agile, hybrid methodologies. Deep technical expertise and strong problem-solving and data analysis skills End-to-end management of an entire development cycle from concept to deployment and monitoring of applications, procurement engagement and vendor management The ability to handle multiple competing priorities in a fast-paced environment. Strong business acumen Experience working with outsourced and offshore teams. Telecom industry experience is preferred. Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences. Mainframe and .Net knowledge/experience will be nice to have. Schedule:Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location:8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Information Technology Requisition ID: 305038 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Technology#LI-ED1Location: Brampton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Operations Manager, Computer Science, Mainframe, Data Analyst, Equity, Operations, Technology, Data, Finance Apply now »