Overview of salaries statistics of the profession "Direct Support Specialist in Canada"

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Advanced Support & Recovery Specialists Job Title: Location: Hours of Work: Advanced Support & Recovery Specialist Various Locations Other Reference Number: Employment Type: Posted Date: 113793 Permanent Full Time 2020/12/03 Position Highlights We are looking for Advanced Support & Recovery Specialists to join our Recovery Services department. In this role you will be dedicated to providing customers with access to necessary treatment and healthcare services following an accident that resulted in serious injuries. You will act as a dedicated Advanced Support & Recovery Specialist, proactively managing case files in a one-to-one case management environment, supporting hospital discharge and coordinating care with healthcare authorities and providers. Leveraging your recovery and disability case management knowledge, you will focus on supporting customers and their families in managing the physical and psychological consequences of their accident. Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with Claims Specialists, external health care professionals and others. Your work will positively impact the lives of many British Columbians by implementing and advancing the most appropriate recovery or care plan for each customer. You will be working with customers primarily over the phone, but may also be required to travel to alternate locations, including healthcare facilities or customers' homes. What we offer: • Competitive Salary and Benefits • Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role • COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety and wellbeing 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B• Engaging Culture: At ICBC we promote an inclusive and diverse work environment Position Requirements Application Requirements: • An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation or disability case management • Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA) • Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders • Detail oriented and organized, able to handle multiple files and tasks on a daily basis • Ability and willingness to travel to alternate locations, including healthcare facilities or customers' homes when required • Strong problem solving and conflict resolution skills. Are you the ideal candidate? You have: • A genuine desire to build trusted long-term relationships with customers and their family members, listen to their concerns and put their preferences, needs and values at the centre of their recovery goals • Knowledge and understanding of catastrophic trauma and the effects of long-term disability on mental health • The ability to manage all documents that are relevant to a customer's claim, including keeping files up to date and recording details required to facilitate a customer's recovery • A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and service providers and stakeholders involved in the customer's recovery journey. Positions may become available at the following locations: • Abbotsford • Burnaby • Campbell River • Chilliwack • Coquitlam • Courtenay • Cranbrook • Dawson Creek • Duncan • Guildford • Kamloops • Kelowna • Kingsway (Vancouver) • Langley 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B• Maple Ridge • Nanaimo • New Westminster • Newton • North Vancouver Head Office • Penticton • Prince George • Quesnel • Richmond • Salmon Arm • Squamish • Surrey • Terrace • Trail • Vancouver (5th & Cambie) • Vernon • Victoria * Port Alberni Only candidates legally entitled to work in Canada at present will be considered for this position. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Senior Support & Recovery Specialists Job Title: Location: Hours of Work: Senior Support & Recovery Specialist Various Locations Other Reference Number: Employment Type: Posted Date: 113786 Permanent Full Time 2020/12/03 Position Highlights We are looking for Senior Support & Recovery Specialists to join our Recovery Services Department. This role is dedicated to working with customers who require return to work/return-to-function support. In this role, you will act as a dedicated Senior Support & Recovery Specialist, building trusted relationships with customers in a one-to-one case management environment. Leveraging your recovery and disability case management knowledge, you will assess customer's baseline level of function, set recovery goals, design and implement a return-to-function plan, and identify recovery milestones. Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with Claims Specialists, external health care professionals and others. Your work will positively impact the lives of many British Columbians in accelerating their recovery by implementing and advancing the most appropriate return-to-function/work plan for each customer. Senior Support & Recovery Specialists work at a single office location, working with customers primarily over the phone (however, on occasion you may be required to travel to alternate locations, health facilities etc). What we offer: • Competitive Salary and Benefits • Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role • COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety and wellbeing • Engaging Culture: At ICBC we promote an inclusive and diverse work environment 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37BPosition Requirements Application Requirements: • An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation or disability case management • Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA) • Detail oriented and organized, able to handle multiple files and tasks on a daily basis • Strong problem solving and conflict resolution skills • Written and verbal fluency in a second language would be considered a benefit (please indicate on your resume or cover letter) Are you the ideal candidate? You have: • A genuine desire to build trusted relationships with customers, listen to their concerns and put their preferences, needs and values at the centre of their recovery goals • The ability to manage all documents that are relevant to a customer's claim, including keeping files up to date and recording details required to facilitate a customer's recovery • A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and service providers involved in the customer's recovery journey. Positions may become available at the following locations: • Abbotsford • Burnaby • Campbell River • Chilliwack • Coquitlam • Courtenay • Cranbrook • Dawson Creek • Duncan • Guildford • Kamloops • Kelowna • Kingsway (Vancouver) • Langley • Maple Ridge • Nanaimo • New Westminster • Newton 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B• North Vancouver Head Office • Penticton • Prince George • Quesnel • Richmond • Salmon Arm • Squamish • Surrey • Terrace • Trail • Vancouver (5th & Cambie) • Vernon • Victoria * Port Alberni Only candidates legally entitled to work in Canada will be considered for this position. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B

DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities •Provide direct technical web and telephone support to Fortinet customers including •Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox •Collection, analysis and change recommendations of configuration information •Collection and analysis of customer network information •Collection and initial analysis of packet trace information •Recommend corrective actions based on analysis •Provide customer education where needed due to gaps in networking, product knowledge etc... •Consultation of technical documentation, bulletins and release notes for known problems •Reproduction of customer environments on lab equipment •Follow up on technical cases including proper escalation and management of the case until case closure. •Manage customer communications and expectations until the closure of each case Job Skills Required •Experience in a technical support role in a networking/security company or equivalent education •Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VoIP, messaging

About Us:Hull Services is a charitable, multi-service organization that offers a range of evidence-based and evidence-informed programs to support children, youth and families to overcome challenges and build resilience. Hull’s programs and services include prevention, early intervention, in-home support, kinship and foster care, group care, school day treatment, therapeutic campus based care, secure and stabilization programs, supported interdependent living and education and training services. Located in Calgary, we have been serving Alberta’s young people and families for over 50 years, and support over 4000 individuals annually.The Program:Family Initiatives provides in-home support services to families where one or more of their children may be at risk of out of home placement, or where a child is being reunified with their family. The program collaborates with all family members to strengthen, preserve and reunify. By engaging and teaching new skills, families are empowered to improve their own lives.The Position:The Family Initiatives program is looking for a regular, full time Family Specialist.The schedule for this role is mostly Monday to Friday and requires a willingness to work a flexible, non-structured workweek including evenings and weekends when necessary. Family Specialists work to increase functioning and overall familial wellness.Duties and Responsibilities:Provide home-based treatment and support for approximately 5 to 7 families at a time.Engage, assess and develop therapeutic relationships with family members to identify treatment goals, treatment rationales and implementation plans.Develop and implement effective treatment interventions to improve family functioning by providing individual and family-oriented education, counselling and skills training.Advocate for families and children in schools, communities, courts, mental health and social service agencies as needed.Assist families in planning for respite services (when necessary).Arrange and advocate for adjunctive services as needed.Assist each family, as appropriate, in meeting their basic needs for housing, food, transportation, employment, day care, social support networks, etc. Work closely and cooperatively with the family's caseworker (if applicable) and other relevant professionals involved in intake, adjunctive services and follow up.Participate in the evaluation processes and procedures and actively promote quality standards for the profession.Provide on-call support to families as a part of the program’s on-call team.Provide services to families in accordance with the policies and procedures of Hull Services to ensure humane, individualized treatment is planned, sensitive to cultural differences and designed to foster strengths in the family.Participate in a close consultation relationship with the Program Coordinator and work within the policies and procedures outlined for the program.Keep thorough and up-to-date program participant records, develop individualized treatment plans, professionally document treatment and termination reports.In general, behave in ways that promote cooperation and harmony and foster a positive, optimistic environment for children, families, colleagues and others.Skills and Qualifications:Degree or diploma in Human Services or Social Sciences.Relevant experience in working with youths and their families and knowledge of crisis intervention, communication skills and family education.Ability to model appropriate behaviours and exercise good clinical judgment in working with distressed individuals and families.A Police Information Check, which includes a vulnerable sector search, is required (or is in process of being completed) prior to employment.A Child Intervention Record Check.Reliable transportation, valid driver’s license, adequate automobile liability insurance and ability to drive Agency vehicles is preferred (min. 2 years driving experience with a class 5/GDL class 5 license).Completion of ASIST, First Aid, Therapeutic Crisis Intervention and Certified with CYCAA would be considered an asset.Completion of coursework and/or certification in Brain Development or Trauma Informed Care is an asset. Some suggested courses include:   The Brain Story Certification through the Alberta Family Wellness Initiative (AFWI): www.albertafamilywellness.org The Trauma Informed Care E- Learning Modules through Alberta Health Services: https://www.albertahealthservices.ca/info/Page15526.aspx orCalgary and Area Child Advocacy Centre “Being Trauma Aware” online course: https://trauma.respectgroupinc.com To Apply:If interested, please direct your cover letter and resume to [email protected]      Please indicate “Your Full Name – Family Specialist” in the subject line of your email.The deadline for application is Wednesday, May 5, 2021Note - only applicants who have been shortlisted for an interview will be contacted.We are proud to foster a workplace free from discrimination. We strongly believe that a diversity of experiences, perspectives, and backgrounds will lead to a better environment for our employees and better services for our young people and families.

About Us:Hull Services is a charitable, multi-service organization that offers a range of evidence-based and evidence-informed programs to support children, youth and families to overcome challenges and build resilience. Hull’s programs and services include prevention, early intervention, in-home support, kinship and foster care, group care, school day treatment, therapeutic campus based care, secure and stabilization programs, supported interdependent living and education and training services. Located in Calgary, we have been serving Alberta’s young people and families for over 50 years, and support over 4000 individuals annually.The Program:Family Initiatives provides in-home support services to families where one or more of their children may be at risk of out of home placement, or where a child is being reunified with their family. The program collaborates with all family members to strengthen, preserve and reunify. By engaging and teaching new skills, families are empowered to improve their own lives.The Position:The Family Initiatives program is looking for a regular, full time Family Specialist.The schedule for this role is mostly Monday to Friday and requires a willingness to work a flexible, non-structured workweek including evenings and weekends when necessary. Family Specialists work to increase functioning and overall familial wellness.Please note – this posting is for an additional position from the one posted on April 22, 2021.Duties and Responsibilities:Provide home-based treatment and support for approximately 5 to 7 families at a time.Engage, assess and develop therapeutic relationships with family members to identify treatment goals, treatment rationales and implementation plans.Develop and implement effective treatment interventions to improve family functioning by providing individual and family-oriented education, counselling and skills training.Advocate for families and children in schools, communities, courts, mental health and social service agencies as needed.Assist families in planning for respite services (when necessary).Arrange and advocate for adjunctive services as needed.Assist each family, as appropriate, in meeting their basic needs for housing, food, transportation, employment, day care, social support networks, etc. Work closely and cooperatively with the family's caseworker (if applicable) and other relevant professionals involved in intake, adjunctive services and follow up.Participate in the evaluation processes and procedures and actively promote quality standards for the profession.Provide on-call support to families as a part of the program’s on-call team.Provide services to families in accordance with the policies and procedures of Hull Services to ensure humane, individualized treatment is planned, sensitive to cultural differences and designed to foster strengths in the family.Participate in a close consultation relationship with the Program Coordinator and work within the policies and procedures outlined for the program.Keep thorough and up-to-date program participant records, develop individualized treatment plans, professionally document treatment and termination reports.In general, behave in ways that promote cooperation and harmony and foster a positive, optimistic environment for children, families, colleagues and others.Skills and Qualifications:Degree or diploma in Human Services or Social Sciences.Relevant experience in working with youths and their families and knowledge of crisis intervention, communication skills and family education.Ability to model appropriate behaviours and exercise good clinical judgment in working with distressed individuals and families.A Police Information Check, which includes a vulnerable sector search, is required (or is in process of being completed) prior to employment.A Child Intervention Record Check.Reliable transportation, valid driver’s license, adequate automobile liability insurance and ability to drive Agency vehicles is preferred (min. 2 years driving experience with a class 5/GDL class 5 license).Completion of ASIST, First Aid, Therapeutic Crisis Intervention and Certified with CYCAA would be considered an asset.Completion of coursework and/or certification in Brain Development or Trauma Informed Care is an asset. Some suggested courses include:   The Brain Story Certification through the Alberta Family Wellness Initiative (AFWI): www.albertafamilywellness.org The Trauma Informed Care E- Learning Modules through Alberta Health Services: https://www.albertahealthservices.ca/info/Page15526.aspx orCalgary and Area Child Advocacy Centre “Being Trauma Aware” online course: https://trauma.respectgroupinc.com To Apply:If interested, please direct your cover letter and resume to [email protected]      Please indicate “Your Full Name – Family Specialist” in the subject line of your email.The deadline for application is Wednesday, May 12, 2021Note - only applicants who have been shortlisted for an interview will be contacted.We are proud to foster a workplace free from discrimination. We strongly believe that a diversity of experiences, perspectives, and backgrounds will lead to a better environment for our employees and better services for our young people and families.

At carya (formerly Calgary Family Services), we know that the strength of our community is rooted in its people.  That’s why we’ve dedicated more than 110 years of service to creating healthier, more connected communities in Calgary.With numerous programs for youth, families, and older adults, we provide a spectrum of mental health and social inclusion services for people of all ages - from babies to youth to older adults - and their support networks. Our highly skilled team encourages thousands of Calgarians each year to discover their full potential and build flourishing relationships with their families and community.This position reports to a Manager and is part of the Multigenerational Wellness in Community department. Position Summary The Network Coordinator and Training Specialist plays a supporting role to The Way In, a long-term collaborative program serving older adults in Calgary that operates as a network of four agencies:  Calgary Chinese Elderly Citizens’ Association (CCECA), Calgary Seniors’ Resource Society (CSRS), Carya Society of Calgary (carya) and Jewish Family Service Calgary (JFSC).  The Way In provides a variety of supports to assist older adults in connecting to required programs and services that promote independence, healthy aging and social wellbeing.  This role also supports the coordination and consultation for relevant social work training programs to carya staff, partners and other stakeholders through carya’s certified Training Institute.Within the The Way In Network, carya is the backbone organization, providing ongoing support for program coordination, professional development and collaborative program initiatives.  The Network Coordinator plays a key role in supporting the network and network leaders in meeting the goals of the network and achieving network objectives.  In order to promote further coordination across the agencies, this position rotates work time between each agency office location.In addition, the Network Coordinator and Training Specialist will act as a social work consultant, involved in the planning, implementation, and monitoring of social work continuing education for approved individual courses/conferences as part of carya’s Training Institute.Network Coordination ResponsibilitiesSupport Aligned Network Activities For the purpose of creating consistent, high quality and integrated services for older adults across Calgary, the Network Coordinator and Training Specialist works to leverage skills, talents and resources across organizations to support each other in creating positive change in a diverse and dynamic community.  The Network Coordinator fosters a cooperative and mutually beneficial relationship within the Network, while acknowledging the distinct mandate of each Member organization.Under the direction of the designated Chair, supports the convening of the Supervisor Table on a regular basis.Facilitates and coordinates the implementation of activities determined at the Supervisor Table – this may involve collecting information, gathering stakeholders, coordinating sub-committees and/or developing communication materials to advance the work of the network.Supports the implementation of strategies or initiatives as directed by the Leadership Committee. Liaison for the network partnership with Distress Centre Calgary and oversight for contract requirements in the operation of 403-SENIORS and related reporting.Coordinates and compiles collective impact data as per established processes.Works with consultants and/or subject matter experts when required for network projects and initiatives.In collaboration with network representatives, develops initiatives that enhance quality and integration of The Way In services across the network.Participates in the promotion of The Way In Network and services at community events.Network Professional Development and Training The Network Facilitator promotes excellent service provision across the Network through appropriate professional development activities and opportunities for sharing of information across teams. In collaboration with network supervisors, develops and implements an annual training  plan for  Outreach Workers across the network – this includes planning topics, coordinating facilitators/logistics, ensuring ACSW credit eligibility, evaluation of sessions and facilitation as appropriate.Maintains standardized training manuals with regular review at Supervisor Table.Supports the development of standardized tools that enhance the delivery of The Way In services across partner organizations (ie. Assessment, Service Plans, Presentation Templates…).Support Policy and System Change Activities The Network Coordinator supports the Leadership Committee in educating policymakers and elected officials about effective and emerging strategies for working with older adults.  Through program measurement and outcome data, the Network Coordinator compiles information that may inform policy and program decisions related to older adults. Supports the implementation of the annual work plan as developed by the Leadership Committee.Liaises with community stakeholders as required and represents the network on committees as determined by the Leadership Committee.Prepares and/or compiles reports and other information as required by assigned projects or requested by network committees.Coordinates community meetings on behalf of the Leadership Committee as required.Training Specialist ActivitiesServes as a social work consultant for approved individual courses/conferences through carya’s Training Institute.Participates in and monitors the planning and implementation of the carya Training Institute courses and conferences. Assesses the educational needs of social workers across the agency (including The Way In Network) to inform course sourcing and development. Reviews or develops learning objectives for each course or conference.Plans, administers and monitors carya’s Training Institute continuing education courses.Works with other designated staff to stay current on the CE requirements in all jurisdictions for which CE credit is offered. Ensures the provider infuses cultural awareness and diversity into courses and the overall program.Resolves grievances related to any training provided by carya’s Training Institute.Evaluates data and consolidates feedback for all courses/conferences offered through carya’s Training Institute. Qualifications and ExperienceAn undergraduate degree and registration as a Social Worker in good standing with the ACSW is requiredA minimum of 5 years experience in the non-profit sector is preferred and experience in project management and working with older adults would be a definite asset.  Strong communication, facilitation and organizational skillsExperience in developing and/or delivering training in an adult learning environment is preferredA positive attitude and the ability to build cohesion across multiple stakeholder organizations is essentialCompletion of the Alberta Wellness Core Brain Story is an asset Please note the successful candidate must successfully complete a Criminal Record Check, including vulnerable sector search, within the past year. Full Time Regular (1.0 FTE, 37.5 hours per week) $54,421 - $65,563 per annum Competitive benefits package, flexible work schedule & supportive work environmentClosing DateMay 23, 2021If you are seeking a genuine challenge in a workplace where excellence is valued and the atmosphere is supportive, please send your résumé and cover letter to:   carya Human Resources at [email protected]caryacalgary.ca Carya is an equal opportunity employer. Persons from diverse groups are encouraged to apply. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Application Support SpecialistVernon, BCDo you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?The Application Support Specialist is primarily responsible for tier 2 Incident and Service Request management for Tolko’s Sales, Marketing and Logistics teams using Dynamics AX. You will assist in coordinating support from our internal resources, package vendors and consultants.Incident and problem resolution involves the use of diagnostic and request tracking tools, as well as requiring that the individual provide remote, in-person, and hands-on help at the desktop level. Support includes resolving technical issues and business operations and communicating issue resolution.The Application Support Specialist will identify solutions, contribute to process and procedure documentation, provide functional training, quality assurance testing, reporting support, utilizing resources and system capabilities effectively.What We’re Looking For:3 or more years of customer service and systems or application support experience in a support role or equivalentDemonstrated ability of ITIL Procedures, including Incident, Problem and Change ManagementDemonstrated ability of client/customer support in a medium to large businessBroad based business skills and acumenSound understanding of business concepts and processes together with technical systems experienceExperience with finance, work management, inventory, order to cash and customer relationship processesExperience with ERP technologies such as Microsoft Dynamics, Dynamics 365 or JDEWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.COVID-19: Tolko prioritizes employees’ health and safety while contributing an essential service. Tolko has taken steps to ensure our workplace is safe and resistant to COVID-19 transmission – implementing procedures to ensure physical distancing, extra cleaning and sanitization of work areas.  Tolko adheres to all new requirements of federal and provincial health authorities.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at My Job Search (ultipro.ca) orCareers | Tolko Industries.We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

If you want to be a part of a world-leading public service and help improve the lives of more than 14 million people across Ontario, consider these exciting opportunities with IT Source and the Ontario Public Service (OPS). IT Source is a technology branch of the Treasury Board Secretariat operating as an internal professional services organization. We provide a value-added mobile workforce capability to technology projects across the organization in Project Management, Business Analysis, Architecture and Privacy. We're evolving and adapting to better meet the changing needs of our internal partners and, most importantly, to the needs of Ontarians. We are seeking people who can deliver quick, creative digital solutions to complex, interesting problems. You will use your skills to collaboratively deliver elegant, accessible and user-focused digital products and services. You have excellent communication skills and are able to work effectively with cross-functional teams across various ministries and related program areas. In this role, you will have the opportunity and flexibility to contribute to various I&IT projects to support different government priorities. As you move from project to project, your assignments through IT Source will vary in length and you will co-locate with your project teams at a variety of Ministry Client site locations throughout the GTA and Oshawa. Note: These positions are located at 33 King Street West, Oshawa or 222 Jarvis Street, Toronto; however, alternate work arrangements, including flexible hours, hybrid remote work, and a compressed work week, may be available. OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy=""> and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint=""> pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code < http://www.ohrc.on.ca/en/ontario-human-rights-code="">. Refer to the application instructions below if you require a disability-related accommodation.What can I expect to do in this role? In this role, you will: - provide expertise to project and operations teams in developing and executing online user experience/content strategy as part of the agile development software life cycle- provide advice and guidance on all aspects of user experience/content design strategy, assessing user characteristics, needs, goals, and opportunities- develop processes to define and test usability requirements and metrics- lead and negotiate the development of user experience/content standards and performance measures, and produce design concepts/content strategy for digital services- design broader online information and services- conduct stakeholder and subject matter expert consultations to determine and assess business needs- design and lead multiple, concurrent projects- lead and direct the development of website content, structures and features - develop, design and maintain wireframes, mock-ups, and specifications - communicate designs, interaction models, and end-to-end experiences with team members and stakeholders - communicate design prototypes and concepts to developers - make technology recommendations related to patterns, components, and design systems Location(s): Oshawa, TorontoHow do I qualify? Design Expertise- You have human-centred design experience and expertise in developing and executing strategies that improve the overall user interactions with digital products and services, resulting in measurable improvements and positive user feedback.- You have led the design of complex digital services from concept to production and you can draw on your expertise to develop and maintain a high bar for user experience standards and performance measures.- You prioritize generative user research and promote continuous user validation as early and as frequently as possible.- You have experience in creating content for different platforms such as websites, mobile apps, social media platforms, etc.- You can manage and perform tasks, including, but not limited to, copywriting, content strategy, search engine optimization (SEO), content creation, and content management.Technical Knowledge- You have expertise in prototyping, wireframing, visual design software, interaction design, information architecture, and technical writing.- You have expertise in web and web accessibility standards (W3C -WCAG, WAI-ARIA, AODA, IASR) and experience in testing and providing technical remediation guidance, and providing direction to development and QA teams in incorporating accessibility into designs, standards, patterns, and testing.- You have a strong understanding of, and experience in, Lean UX methodologies, producing appropriate documentation, specifications, low- and high-fidelity wireframes, graphic mock-ups, and collaborating with designers, analysts, and developers to satisfy complex and competing requirements.- You have experience designing and building user interfaces for dynamic web applications using markup languages (HTML5) and modern front-end frameworks, component libraries and design systems.- You have deep knowledge of user experience, content design and related strategies, methodologies and techniques.- You have experience with standard UX software such as Sketch, InVision, Balsamiq, Figma, etc.Communication and Interpersonal Skills- You can clearly and concisely articulate both technical and non-technical concepts to a broad range of audiences.- You have effective communications, collaboration and negotiation skills to participate in team discussions, make solution recommendations and document/explain work.- You thrive on feedback and are comfortable transforming ideas generated through user research and analysis to create a better user experience.- You have a strong commitment to customer service excellence, teamwork and collaboration.- You are a team player who can navigate complex environments and situations, balance a variety of viewpoints and mobilize multiple actors to achieve consensus, generate support and produce meaningful outcomes.- You communicate with structure and clarity.- You have interpersonal and political acuity skills to deal tactfully with internal and external stakeholders and are responsive to change and the needs of clients, team members and partners.Analyzing and Problem-Solving Skills- You have experience in researching industry best practices to support the development of strategy and standards, and to apply them to your work (e.g., security and accessibility by design).- You can work with management or colleagues to anticipate and resolve project issues.- You can evaluate evidence-based tools such as web analytics, visitor feedback, and performance metrics.- You can identify emerging trends and design research projects.Project Management Skills- You have experience in undertaking and leading parts of complex projects of different sizes, ensuring alignment to project plans and best practice, and incorporating user-centred design processes and methodologies.- You are versed in Agile Project Management Delivery methods and tools.Salary Range: $1,721.21 - $2,150.24 Per WeekAdditional Information: - 2 English Permanent, 33 King St W, Oshawa, Central Region or 222 Jarvis St, Toronto, Toronto RegionNote:- The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures, including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

Build Your Career at Aecon Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes constructing the pipelines that join provinces with the energy that fuels the nation, and the airports and ports that connect us all. Aecon is there, safely and sustainably building the future. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our employees. We are always searching the globe for exceptional candidates to join the Aecon family and be a part of our forward-thinking, innovative, best-in-class organization! PURPOSE OF THE POSITION Reporting to the Project Controls Manager, the Project Control Specialist will be responsible in providing project control support to the project execution team and supporting the companys estimating and construction teams. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Overall responsibility for compliance of assigned projects with project controls standards - both from applicable contract documents and from Aecon project controls policies/guidelines Participate in developing, establishing, and maintaining the companys project cost /control systems Participate in proposal and estimating efforts to ensure continuity between project estimates and baselines Develop & maintain a detailed, resource-loaded schedule in P6 Assist the project team in converting project bids to setting up the complete, accurate project baseline (budget, schedule), in the companys Enterprise Resource Planning (ERP) system (SAP, P6) Set up project controls systems (cost codes, project rules of credit) in SAP Review the project contract and ensure that all the contract conditions (invoicing, reporting, change management, etc.) are applied and fulfilled for project set-up, project tracking and reporting, and project closeout Monitor the project performance and ensure that all the project control system is properly implemented; responsible for detailed review & analysis of earned value and other key performance indices Generate all required project status reports for internal management and for the customer, including the overall project Dashboard, project performance report Administer & support change management for assigned projects, in compliance with contract conditions (subcontractor claims, change requests, dispute resolution, etc.) Review and analyze the cost & schedule reports with the project team, and suggest corrective actions to maintain reasonable performance/productivity; provide timely feedback to project managers with regards to activities trending away from the baseline or forecast Prepare and update project cash flows and forecasts OTHER DUTIES AND RESPONSIBILITIES Participate in customer and internal management project status reporting meetings As required, produce custom reports from SAP/P6per request of customer or internal management Maintain continuous contact with Aecons corporate Project Controls group through regular reporting and acceptance of input and directives SUPERVISORY RESPONSIBILITIES None KNOWLEDGE AND SKILLS 4-7 years of Project Controls experience. College and/or University degree in related field, OR applicable work experience Applied knowledge of the Earned Value principles. Applied knowledge of Project Management and Project Controls principles, including experience with concepts of PMBOK Intermediate to advanced proficiency in Primavera P6 Ability to produce read and manipulate schedules and scheduling curves/reports Applied knowledge of cost engineering/cost control Advanced proficiency with Microsoft Excel & Visio Interpersonal and communication skills (written and oral) Ability to work effectively with all levels of management and employees Willingness for continuous learning and advancement of technical knowledge Detail oriented and customer focused FISCAL RESPONSIBILITY Direct support of Project management to monitor and report project financial status EXTENT OF PUBLIC CONTACT External clients and client groups Vendors and subcontractors PHYSICAL DEMANDS Able to travel to remote job or work location Flexibility to relocate or work away from home Variety of jobsite conditions (office, nuclear environment, outdoors) OTHER QUALIFICATIONS Due to the nature of work conducted by Aecon, mandated nuclear export controls requirements must be met for employment OPG Clearance Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA Act during any step of the application process please click here.

Requisition ID: 352432 Position Number: 20003208 Posting End Date: Open Until Filled City: Winnipeg Employer: Winnipeg Regional Health Authority Site: WRHA Community Health Services - Winnipeg Community Department / Unit: Palliative Care Program Job Stream: Clinical Support Union: EXEMPT-OT Anticipated Start Date - End Date: ASAP - Indefinite Reason for Term: Other Leave FTE: 1.00 Anticipated Shift: Days;Evenings;Weekends Daily Hours Worked: 7.75 Annual Base Hours: 2015 Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care. Position Overview The Psychosocial Program Specialist works in partnership with other WRHA Programs and sites, community agencies, and the WRHA Palliative Care Program Team to develop and mobilize resources, to support individuals and families living with terminal illness and subsequently dealing with grief and bereavement; promotes the development, maintenance, and dissemination of excellence in knowledge and skill in psychosocial aspects of palliative care through education activities, research, and quality improvement initiatives; and provides leadership in the development and maintenance of effective and cohesive interdisciplinary teams with an emphasis on planned emotional and spiritual support; provides direct clinical and consultation services. The primary role of the position is providing counselling support to patients and families experiencing complex grief and/or distress related to end of life. Experience Minimum five years of experience in palliative care or related field (healthcare, oncology, chronic illness, grief, mental health). Expertise and experience in clinical practice, consultation, and team building in a palliative care or other related healthcare setting. Education (Degree/Diploma/Certificate) Master’s degree in a related field (social work, psychology, counselling) from an accredited school/faculty, or the approved equivalent if internationally educated. An equivalent education experience may be considered. Certification/Licensure/Registration Active member of and licensed with an associated health regulatory body as appropriate. Valid Driver’s license. Qualifications and Skills Operated computer and accessories. Exceptional interpersonal and communication skills. Proven ability to work as a member of an interdisciplinary team. Ability to adapt readily to changing demands and situations. Extensive knowledge of existing community resources and agencies providing services in healthcare. Demonstrated leadership within the healthcare community. Demonstrated ability to promote participation, collaboration and partnerships. Demonstrated professional / community / public education skills. Familiar with philosophy and vision of the WRHA Palliative Care Program. Physical Requirements May be required to work for long periods of time at a computer. May be required to travel via an automobile for periods of time. May be required to answer phones for extended periods of time. This term position may end earlier as outlined in your collective agreement. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services. Effective April 1, 2024, Golden West Centennial Lodge will also be part of the WRHA legal entity. Interviewed candidates may be called upon to participate in a skills assessment. Any application received after the closing time will not be included in the competition. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multi-year, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.At Tims Camps, we are catalysts for good—helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.We’re looking for a…Camper Support SpecialistJob SummaryThe Camper Support Specialist (CSS) is responsible for supporting camp staff in meeting the mental health, social, emotional, and behavioral needs of their campers and providing direct support to campers. They will work closely with other members of the wellness team, camp management, camp staff, and parents/guardians, as needed.Work LocationThis role will be based onsite at our Camp des Voyageurs Tim Hortons location in Quyon, Quebec. *Note: we are looking for French speaking candidates for this location.Contract Length June 10, 2024 – August 19, 2024What would you be doing?Deliver training on areas such as mental health, positive behavior management, bullying, disclosures, as well as appropriate responses to situations that may occur at campInspiring young people to discover their strengths, challenge limits, and build resilience and leadership capacity in a safe and supportive environmentProvide on-going coaching and support to camp staff as it relates to meeting camper mental, behavioral, social, and emotional needsEnsure proper response, follow-through and debrief on situations arising with campersHandle cases of suspected abuse and neglect in line with Tim Camps Wellness StandardsSupport campers and families by making referrals to support services in their home communitiesWork collaboratively and communicate with camper families, the camp management team, wellness team and Camper Support Manager to meet the best interests of the camperEstablish relationships with youth that reflect respect, trust, and empathyJoin and support campers participating in program activitiesPractice and coach staff through strengths-based individual and group behaviour management strategiesModel healthy choices and emotional maturityBe challenged physically and mentally as you live in an overnight camp setting for 10-day sessions, with 3 days of break in betweenHave the opportunity to experience personal growth alongside the campers you are supportingDoes this sound like you?A graduate of a post-secondary Social Work, Social Service Work or Child and Youth Work programFluent in FrenchExperienced at working with youth aged 11 – 17 in a professional mental health settingCrisis management experience is considered to be an assetUnderstanding and sensitive to the challenges faced by youth from low-income homesSkilled in building interpersonal skills, including the ability to influence positive decision-making, listen, manage conflict, and practice sensitivity and compassionCertified in Standard First Aid + CPR (adult, child, infant) with AED, or willing to obtainAble to provide an acceptable criminal background checkAbility to live on-site for an extended period of time and work flexible hoursNote: Licensed or Registered Social Workers, Social Service Workers and Child & Youth Workers preferred due to coverage on Tim Camps liability insurance policy. Unlicensed or Unregistered Social Workers, Social Service Workers and Child and Youth Workers, or equivalent, have restrictions on how they carry out their work (i.e., cannot be left alone or out of sight of other staff members when supporting campers).Benefits of working with usAccommodation and meals are included for the duration of the contractBonus when you refer employeesContract completion bonusBonus for staff working on our French-speaking siteHave a positive impact on the lives of young peopleOpportunity to build lasting friendships with other staffPlease apply here: https://grnh.se/ce44121f2usTo learn more about the impact of the experience you will take part in, watch this short videoCommitment to Equity, Diversity & InclusionTim Hortons Foundation Camps (THFC) is committed to a fair and inclusive work environment, and seek talent with diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. Does this sound like you?A graduate of a post-secondary Social Work, Social Service Work or Child and Youth Work programFluent in FrenchExperienced at working with youth aged 11 – 17 in a professional mental health settingCrisis management experience is considered to be an assetUnderstanding and sensitive to the challenges faced by youth from low-income homesSkilled in building interpersonal skills, including the ability to influence positive decision-making, listen, manage conflict, and practice sensitivity and compassionCertified in Standard First Aid + CPR (adult, child, infant) with AED, or willing to obtainAble to provide an acceptable criminal background checkAbility to live on-site for an extended period of time and work flexible hoursNote: Licensed or Registered Social Workers, Social Service Workers and Child & Youth Workers preferred due to coverage on Tim Camps liability insurance policy. Unlicensed or Unregistered Social Workers, Social Service Workers and Child and Youth Workers, or equivalent, have restrictions on how they carry out their work (i.e., cannot be left alone or out of sight of other staff members when supporting campers).

Status: Regular Full Time  Working Conditions: Hybrid Working Environment   Education Level: bachelor’s degree in engineering or Applied Science (Electrical engineering - Power Systems preferred)Location: Courtice, ONPosition:  MultipleShifts(s): Days, shifts required during special periodsTravel: 30%  Deadline to Apply: 21 Feb,2024Electrify your career and help build a brighter tomorrow. Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history. Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job. Now we’ve set our sights on being a net-zero carbon company by 2040 and a catalyst to help the economies where we operate achieve net-zero by 2050. OPG operates a diverse portfolio of generation assets including nuclear, hydroelectric, biomass and solar. We are also a cleantech leader and innovator, offering challenging and unique work opportunities. Help us use our power to change the world. ACCOMMODATIONSOPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact [email protected] NEW CAMPUS: In mid-2025, OPG is establishing our new campus at 1908 Colonel Sam Drive, Oshawa, Ontario. The new campus will provide a cutting-edge work environment that fosters collaboration and innovation.   JOB OVERVIEWOntario Power Generation (OPG) is looking for a dynamic, strategic, and results-driven professional to join our team in the role of an Electrical and Protection & Control Engineering Specialist at our Courtice location.Reporting to the Plant Technical Support Manager, the Electrical and Protection & Control Engineering Specialist is a member of the Central Engineering team, with a focus on Regulatory Compliance, Electrical Protection, Generator Controls, and Electrical Power EquipmentIn this role, you will be responsible for providing technical advice and guidance on a variety of matters with regards to Regulatory Compliance, and Protection and Control, and Electrical Power Equipment supporting Hydroelectric and Thermal station maintenance, operations, performance, reliability, design, and commissioning. Key accountabilities include providing recommendations on planning, organizing, conducting inspections, installations and testing as well as oversight of servicing, maintaining, and renovating as necessary for the continuous safe, efficient, and economical operations of our hydroelectric and thermal plants.This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement, and education efforts as part of the company’s commitment to growing its social license.  KEY ACCOUNTABILITIES  Provide technical advice and guidance on a variety of technical matters for Hydroelectric and Thermal stations maintenance, operations, performance, design and commissioning.  Plan, organize and conduct inspections as well as provide engineering support for the planning, organization and conducting of installations, tests, servicing, maintenance, and renovations necessary for the continuous safe, efficient and economical commissioning and operation of Hydroelectric and Thermal plant equipment.Perform assessments, recognize technical deficiencies, recommend remedial measures, prepare and co-ordinate design changes for submission and approval as required to remain in compliance with applicable codes and legislative requirements.  Implement and conduct approved scheduled programs.  Participate in staff meetings convened to plan and organize work and resourcing required.  Responsible for the preparation and submission of various technical reports.  Assist in developing work methods or procedures including local technical procedures and implement as approved. As a single point of contact for assigned project work or work programs, support project management activities, co-ordinate necessary inputs from other technical disciplines.  As necessary, prepare investment justifications based on conditions assessments of assigned existing systems and equipment. Arrange and oversee contract work.  Prepare specifications, assist in the evaluation of Requests for Proposals, and recommend awarding contracts.  Work with suppliers to resolve problems affecting equipment performance and recommend design changes based on operating experiences.  Oversee work performed by contractors to ensure conformance to specification, resolving differences related to contract interpretation, and dealing with complaints as required.  Maintain records for reference and payment.  Investigate incidents of failure or unsatisfactory performance of equipment, material and service.  Recommend improvements, review input arising from proposed procedural changes and reconcile conflicting viewpoints from trades or trades supervisory staff.  Complete design changes and corrective measures and implement as approved.Maintain close surveillance over equipment noting situations that require action, recognizing impending difficulties, and exercising effective staff control.  Report major maintenance requirements to Supervisor, otherwise, determine and take corrective measures necessary.Collaborate in studies or investigations conducted under a consortium of design, research, operating groups/utilities, and regulatory bodies concerned with the safe efficient and economical production and distribution of power via hydroelectric and thermal plants and other facilities, where applicable.Oversee and assure conformity to safety, environmental and other relevant regulations, legislative changes and directives governing work within the scope of responsibilities assigned to the business unit.Ensure strict adherence to procedures, standing instructions, safety rules, first aid, and resuscitation practice.Prepare detailed estimates for projects and other activities as directed and assist in the preparation of the Section budget and business plans.Keep abreast of advances in hydroelectric plant design and development in general and the assigned technical field in particular.  Participate in various training programs.  EDUCATION Bachelor's Degree in Electrical Engineering or Science in Engineering (Electrical); andCandidate must be a fully licensed engineer in the province of Ontario, or be eligible to be licensed in the Province of Ontario  QUALIFICATIONS   We are looking for an engineering professional with the following:Minimum of 8 years of progressive experience as an Electrical Engineer. Must have experience working in an industrial/plant environment with electrical power distribution equipment, protections and controls.Ideally the successful applicant has prior experience working in the energy industry; power generation, transmission, and/or energy distribution with a utility, and should have a thorough understanding of:Protection fundamentals and protection systems design.Generator Controls (Exciters and Governors)NERC Standards, IESO market Rules and NPCC DirectoriesStationary Battery Systems.Engineering studies such as short circuit, coordination, arc flash and load flow.This position is part of the Electrical and Protection & Control Department, therefore a high level of understanding and experience with the following is required:Hydroelectric and Thermal station generators.Liquid-filled and dry-type transformers.High and medium voltage switchgear.Hydro and Thermal station electrical auxiliary systems.Generator, transformer, and station service equipment protective relaying.Generator and auxiliary control systems.NERC Standards, NPCC Directories, Transmission System Code and IESO Market Rules.Plant networks and communication protocols.Programmable Logic Controllers and Supervisory Control and Data Acquisition Systems.Process control cyber security.Effective written and oral communications skills, demonstrated in your technical writing abilities to communicate effectively for the preparation, presentation and implementation of procedures, instructions and comprehensive technical reports; and reviewing drawings, Demonstrated knowledge of the Occupational Health and Safety Act and Regulations, especially for Industrial Establishments and various codes and standards associated with electrical engineering and application of their requirements.Strong interpersonal skills and the ability to work collaboratively with various business units and stakeholders.Must be a team player, but as required must be able to work independently with little supervision.Self-motivated, results and detail-oriented individual with ability to work in a fast-paced changing environment and effectively manage multiple tasks simultaneously.Strong problem solving and innovative thinking skills, must be able to provide solutions, ideas and recommendations through effective issue resolution.Proven track record of delivery results.A quick learner, ability to break down complex and technical ideas. Must be able to effectively navigate a highly technical environment in a complex organizational structure.High integrity, upholding company values including Health and Safety, and protection of the environment.Valid Ontario Driver’s License in good standing or a valid Driver’s License in good standing from another Canadian province with intent and ability to obtain a valid Ontario Driver’s License; andWillingness to travel; approximately 25% of timeAbility to work effectively and efficiently in a flexible hybrid office environment.The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.   What Makes a Career at OPG Different? As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy.  At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:   Safety – it’s our business. Integrity – always lead with integrity Excellence – never satisfied with good enough  Inclusion – working together for powerful outcomes Innovation - creativity accelerates possibility. Here's why OPG might just be the ideal workplace for you:Exceptional range of opportunities province-wideLong-term career growth and development opportunitiesElectricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors. Our promise to you:We care about the safety and the well-being of our employees. It is our utmost priority.A supportive work environment where you can be your best every day.Opportunities to stretch and develop.Offer different ways for you to give back to communities where we operate.Partner with Indigenous communities and support local businesses.We support employment equity, diversity, and inclusion. Are you ready to start a career that has the power to electrify life on and off the job? Apply now.    APPLICATION PROCESSPlease submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., 21 Feb,2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted. #LI-Hybrid

Position SummaryInterior Health is looking for an experienced Cloud Software Specialist to join our team at our Kelowna location on a full time permanent basis.What we offer:-Employee & Family Assistance Program-Employer paid training/education opportunities-Employer paid vacation-Medical Services Plan-Employer paid insurance premiums-Extended health & dental coverage-Municipal Pension Plan-Work-life balanceSalary:Salary range for the position is $86,398 to $124,197. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.About the job:In accordance with the established vision and values of the organization, the Specialist, Cloud Software manages and supports Software as a Service (SaaS) configuration to enable business functionality with a focus on OneDrive and migrations to M365 services. The Specialist is responsible for maintaining the software, mapping new business requirements to configuration, release management of new features and overall health of the SaaS based solution. The Specialist will work closely with business areas and Digital Health teammates to transform the delivery of services by leveraging industry leading technology.Typical duties and responsibilities:• Maintains the configuration of cloud-based applications:o Documents configuration, including features, options, policies, settings, defaultso Maps organizational business requirements to application settings and configurationo Assesses value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy• Leads product release plans and set expectations for delivery of new application functionalities:o Assesses product roadmap and plan for the implementation of new functionality and featureso Actively mitigates roadblocks impacting successful completion of release goalso Documents changes and updates including application and business process impacto Documents configuration decisions and actively review for system optimization opportunitieso Coordinates testing/training of new features and functionality with the business-lineo Completes ITIL Changement Management requirements and implement updates• Completes gap analysis between SaaS and business requirements, working with Digital Health teams on the development of process and/or systems to address shortcomings.• Works with the Provincial shared service organization on governance, shared tenancy configuration and access requirements necessary to provision and support the application.• Documents system integration requirements and specifications, working with system owners and the appropriate team to ensure data interfaces are developed, monitored and maintained.• Develops and maintain an access model associated with the application and features, working with the Identity Management team to enable user access.• Maintains a functional budget responsible for managing software licensing allocation and consumption, exploring opportunities to optimize application usage and maximize cost efficiency.• Assesses and review system reporting needs configuring software functionality to meet requirements, and submitting report specifications when not possible. • Serves as the product ambassador internally and externally, sharing knowledge and answering questions related to the product.• Assigns and directs the work of other portfolio workers in support of cloud software enablement.• Performs other related duties as assigned.Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).QualficationsEducation, Training, and Experience• • A Bachelor’s or Master’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience and education. A Master’s degree is preferred.• Expert-level skill and experience with:o M365 functionality and governanceo Microsoft Active Directory, Identity Management, Role-Based Access Control (RBAC)o Cloud computing platforms: eg. Microsoft Azure, AWSo Powershell scripting and automation• A minimum of five years of proven experience as a System Administrator or equivalent supporting a cloud platform and on-premises server environment.• Preferred knowledge and experience with:o Application planning, development, delivery and operations tools (DevOps) and agile methodologyo ITIL Processes: Configuration, Application, Incident, Problem, Change and Release Managemento Cloud Solution Certification eg. Microsoft, AWS, Google Certifiedo Working knowledge of database concepts and the ability to generate troubleshooting SQL querieso Experience working in a complex, computerized enterprise environmentSkills and Abilities• • Ability to work independently and within a team environment with limited supervision.• Ability to elicit requirements and communicate clearly both verbally and in writing with non-technical individuals, development teams, and other ancillary project members.• Ability to develop new ideas and conceptualize new approaches and solutions• Excellent interpersonal, analytical and sophisticated problem-solving skills. • Demonstrated ability to lead, plan, manage, and implement organization-wide projects.• Strong organizational and planning skills to support accomplishing IH goals/objectives.• Demonstrated ability to deal with a diverse range of internal and external stakeholders.• Demonstrated ability to function effectively in a highly dynamic, fast paced, continually evolving environment.• Flexible, adaptable to change, innovative, and responsive to clients’ needs.• Physical ability to perform the duties of the position.

Territory Sales Specialist - Residential Direct Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.Are you up for the challenge and the fun? If so, consider the following opportunity:Join the Rogers Door-to-Door Sales Team: Be the Face of Connection!We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services throughdoor-to-door salesin the Greater Toronto Area. What's in It for you: We're all about investing in our team members, offering fantastic benefits and perks, such as: Uncapped Earning Potential:Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures! Guaranteed Commission:Kickstart with a $3,000 guaranteed commission in your first month. Wealth Accumulation:Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options Enjoy the Perks:Employee discounts that can offer up to 50% off our Rogers & Fido products and services Health:Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits Healthcare from Home:Connect with healthcare professionals through a virtual walk-in clinic. Stay Fit:No-cost fitness membership with access to virtual classes Giving Back:Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play Learn and Grow:We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration. Commitment to Diversity:We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women. Your Adventure Awaits-What You Will Do: On-the-Go Sales:Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes. Sales Dynamo:Act on provided leads and spark new residential sales in your territory. Face of Rogers:Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries. Market Specialist:Share your insights on market trends to help us fine-tune our sales strategies Customer Connection:Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered. Employee Commitment:Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority. What You Bring: Sales Star Power: Proven ability to thrive in a sales environment, working independently to achieve strategic goals. Motivated Mojo:High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills. Solution Focus:Negotiation skills with the ability to handle objections with style. Flexible Schedule: Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs. Weather Ready:Comfortable working in various weather conditions. On-the-Road Ready:Must have a valid driver's license and a reliable vehicle for daily use. As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver's abstract. Apply now andembark on this exciting door-to-door adventure together!Schedule: Full time Shift: Flex Time Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Rd (341), Brampton, ON Travel Requirements: Up to 75% Posting Category/Function: Sales & Door-to-door Requisition ID: 300034At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers BusinessLocation: Brampton, ON, CA Milton, ON, CA Mississauga, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Equity, Network, Telecom, Telecommunications, Finance, Technology, Sales Apply now »

About Valero Energy Inc. Valero Energy Inc., with its Canadian head office in Montreal, is a subsidiary of Valero Energy Corporation, a Fortune 500 company. We are the leading distributor of petroleum products in Quebec, the Atlantic provinces and Ontario—and the world’s second-largest producer of renewable diesel fuel and ethanol. We stand out as the second-largest petroleum refiner in eastern Canada, thanks to our Jean-Gaulin Refinery in Lévis. We also possess numerous major logistical infrastructures, such as the Montreal East Terminal. Our success? We owe it to our 10,000 employees who are committed to our values—including safety, environmental stewardship, teamwork, community engagement and operational excellence.  We consider our employees our most important asset and provide a wide variety of stimulating jobs for those seeking to grow professionally. Our salaries and benefits—along with our retirement savings plan, which ranks among Canada’s Top 5 in terms of employer contributions—are highly competitive. These are some of the reasons we are known as an employer of choice. About the position : The incumbent is responsible for the configuration, installation and maintenance of Valero’s ICS system, which includes network equipment (routers and switches), Human-machine interfaces (HMI), decentralized control systems, process controllers, flowmeters, etc. The specialist must also provide technical expertise on managing the infrastructure of the control system in its entirety, including the local and remote physical network, an environment of virtual servers along with server and client software and applications. This position requires technical analysis skills to develop solutions should equipment, software and network telecommunication break down by using several troubleshooting tools to ensure required system efficiency. The specialist must be able to perform several tasks simultaneously and resolve complex problems in addition to having a holistic view to come up with innovative solutions.   Responsabilities :  Work with various resources to develop solutions, resolve operational problems and improve business performance or existing systems; Communicate effectively, build confidence and mutual collaboration with functional units to identify problems and needs; and to evaluate business solutions; Serve as an active contributor to projects and help with the design of applications as a member of the project team; Work with the project team to compile requirements and document them effectively in order to express the client’s needs; Write up and update system documentation and train users, if necessary; Develop and maintain test plans, if necessary, for systems, coordinate tests and document results; Provide direct customer service on service matters; Collaborate with technical and design teams to find solutions and then implement them; Configure, code, test and develop reports; and coordinate application projects with technical resources; Provide support following application deployment; Interact with the end users of the functional unit in all project phases and support activities. This position requires on-call availability in alternance with other team members outside regular work hours. The incumbent must be willing to travel to various sites in Eastern Canada, the US or in Latin America (approximately 25% of the time). College diploma or an undergraduate degree in computer science or a relevant field; A minimum of five years’ experience with industrial control languages and network equipment such as routers and switches; Three years’ experience in computing, which covers Microsoft Office products, relational databases, Windows and/or direct computer support activities, including the knowledge of application software and equipment, is preferable; Good knowledge of decentralized control systems and software (such as Experion, Rockwell, etc.); Experience with industrial control systems, including configuration, installation and maintenance; Good knowledge of programmable controllers and software such as Allen Bradley’s RS-Logix, GE’s Bently Nevada); Good knowledge of HMI and software such as Honeywell, Experion, Aviva, Atmos, etc. Knowledge of industrial protocols and systems such as Modbus RTU, Modbus TCP/IP, interface client/server OPC UA, etc. Extensive experience with numerous computer systems and operating systems and with system interaction; Understanding of the principles of relational databases, application interfaces, design and deployment of man-machine interfaces (MMI); Bilingualism (French and English) both written and oral.  Valero Energy Inc. is governed by the Charter of the French Language. However, a functional knowledge of English is considered necessary for performing certain tasks of this position.  The individual in this position may be called upon to interact with various stakeholders such as: clients, suppliers, unilingual English-speaking business partners. When working at our Company, your benefits will include : Full benefits package Being employed by one of Canada’s Top 5 employers in contributions to the retirement savings plan Annual bonus program Reimbursement of training expenses program Reimbursement of fitness activities program Health and Wellness Program Free access at all times to virtual healthcare On-site access to a gym and fitness courses Rewards program for service anniversaries Plus many more to discover! Valero Energy is an employment equity employer. We encourage all those meeting the selection criteria to send us their application. It will be reviewed without consideration of statuses protected by law, including sexual orientation, gender identity, gender, minorities and individuals with disabilities.

The Quality Assurance Specialist III is responsible for the administration and maintenance of the VSL quality management system; this includes ongoing assessment to ensure that it continues to meet the objectives of both the Seaspan Shipyards Quality Policy and Quality Management System manual and works to address identified deficiencies. This position reports to the Manager, Quality Assurance.Note: Due to business needs, this position is required to be fully on-site based at Victoria Shipyards. What you'll do Coordinates VSL Quality Assurance Project personnel comprised of unionized employees (non-direct reports). Provides guidance to continuously improve program/project specific documented processes and procedures. Monitors submission and acceptance (where applicable) of customer packages/ records. Coordinates review and revision of VSL records, providing feedback to tradespeople to prevent re-occurrence of errors and omissions. Coordinates, issues and leads the lifecycle of work packages for commercial/ Y-Jetty projects. Assists with the coordination and implementation of quality related processes for other projects/ programs as the need arises. Liaison with external customer for quality related questions, support, and customer complaints. Coordinates and maintains the quality management system within Victoria Shipyards by monitoring, reporting, and administering actions which prevent non-conformities. Tracks and verifies corrective actions and reports on the performance of the quality system to Quality Management. Assesses non-conformances and coordinates with Shipyard personnel to correct the process or amend procedures to correct any non-conformity. Assists in maintaining the quality management system in a manner consistent with the quality management system manual and communicates the requirements and procedures to all employees. Conducts internal audits (e.g. Process, Subcontractor, etc.). Conducts quality assurance inspections and monitors performance tests, documents results, and is responsible for the preservation of data. Maintains Procedures, Work Instructions and Forms as well as Quality Assurance documentation and records related to specific projects. Participates in the Lessons Learned process for surface projects. Performs additional duties as assigned. What you'll bring Post-secondary education in Quality Management Systems, or an equivalent combination of education and experience. Internal auditing experience is an asset. Shipbuilding experience is an asset. Previous experience working in trades. Business ethics, integrity, and honesty in all situations. Knowledge of the requirements of ISO 9001. Knowledge of VSL Quality Assurance policies and procedures is an asset. Knowledge of Power BI and Intelex is an asset. Written and verbal communication skills in the English language. Flexible and adaptable to changing situations and work environments. Initiative, active listening skills, and action/result-oriented nature. Ability to collaborate with teams and focus people's energy and attention on bringing various priorities together to achieve set goals and objectives. Technical, analytical, presentation, organizational, and interpersonal skills. Demonstrates tact, diplomacy, and creative problem-solving abilities. Computer proficiency in standard Microsoft applications. Why you'll love working here This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come. In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate's experience. We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP). The estimated salary for this position is $91,800 - $112,200. In determining final salary, Seaspan considers many factors including the successful Candidate's skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company's sole discretion and presented as part of a competitive total compensation package.#LI-JG1 #LI-ONSITE

A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You'll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC's brand and services as well as contribute to and evaluating our pricing strategies in the marketplace. Our Proposals Development team supports PwC's consulting teams in marketing and sales proposals. You'll support the writing and editing process for proposals, thought leadership initiatives, sector specific leadership agendas and other marketing initiatives.Meaningful work you'll be part ofAs an Audit Proposal Specialist , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:• Manage the proposal document, including planning, organising, driving and directing content writing for all workstreams • Help develop proposal management plans, ensure key proposal status meetings are in place and coordinate resources and tools, such as template development, desktop publishing, graphic design and copywriting • Prepare and complete proposal templates, forms, certifications and questionnaires following RFP instructions, ensuring compliance with the RFP • Proactively identify relevant resumes, project references and/or corporate information for the proposal team's consideration • Help proofread and edit proposal content and value propositions • Review proposals for format quality, accuracy, consistency and conformance to our firm's branding policies and standards Experiences and skills you'll use to solve• Experience in proposal coordination, management, development and delivery • Excellent organizational and time management skills • Excellent verbal and written communication skills, being able to deal effectively with various stakeholders in larger meetings / group calls • Proven experience in a similar role at a fast paced (matrix) environment - experience in a consulting, accounting, financial or professional services environment is an asset • Proven ability to produce high quality work while facing competing priorities and strict deadlines • Demonstrated ability to work effectively and prioritize activities as part of a team, and stay focused in a dynamic, ever-changing environment • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc . Your Application to PwC We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. The most connected firm through activity based working PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.