Overview of salaries statistics of the profession "IT Support Specialist in Canada"

DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: •Basic troubleshooting on the core Fortinet products - Fortigate •Collection, analysis and change recommendations of configuration information •Collection and analysis of customer system information •Recommend corrective actions based on analysis •Provide Customer education where needed due to gaps in networking, product knowledge etc. •Consultation of technical documentation, bulletins and release notes for known problems •Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. •Follow up on technical cases including proper escalation and management of the case until case closure. •Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: •2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education •Deep working knowledge of operating systems -- Windows, OSX, Linux •Strong understanding of TCP/IP, routing protocols, L2/L3 switches. •Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. •Strong troubleshooting and problem-solving skills •Previous call center experience, preferably supporting data networking products and/or security products is desirable. •Strong communication skills, both written and verbal. Educational Requirement: •Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. #GD #LI-MG1

Job Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our recently launched Avigilon Blue cloud service platform. You will have the opportunity to contribute to intelligent camera surveillance systems through cutting edge research and software engineering. Avigilon's solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally Overview: Reporting to a Technical Support Team Lead, the Technical Support Specialist ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. Responsibilities: • Maintain a strong understanding of Avigilon software and products, including cameras, servers, and networks. • Troubleshoot Avigilon hardware and software products over the phone and through remote sessions • Concisely document software, hardware, and network information in a case management system • Provide an exceptional customer experience during calls, emails, chat, and customer escalations • Assist customers with installation, operational, maintenance and or training related inquiries for products and applications • Prioritize between tasks including inbound calls, existing case management, live chat, email requests • Diagnoses mechanical, hardware, software and systems failures using established procedures Qualifications: • Experience in a customer service or technical support role • Exceptional skills in problem solving, time management, and verbal/written communication • Self-motivated and focused with a passion for technology and customer satisfaction • Must be able to quickly learn and understand new ideas and concepts Preference will be given to candidates with the following skills and experience: • Technical Support or contact center experience • Degree, Diploma, or certificates in a related discipline • Prior surveillance industry experience • French, Spanish, Portuguese, or Italian fluency We believe that diversity spawns innovation - the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you

DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities •Provide direct technical web and telephone support to Fortinet customers including •Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox •Collection, analysis and change recommendations of configuration information •Collection and analysis of customer network information •Collection and initial analysis of packet trace information •Recommend corrective actions based on analysis •Provide customer education where needed due to gaps in networking, product knowledge etc... •Consultation of technical documentation, bulletins and release notes for known problems •Reproduction of customer environments on lab equipment •Follow up on technical cases including proper escalation and management of the case until case closure. •Manage customer communications and expectations until the closure of each case Job Skills Required •Experience in a technical support role in a networking/security company or equivalent education •Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VoIP, messaging

DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: • Basic troubleshooting on the core Fortinet products - Fortigate • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer system information • Recommend corrective actions based on analysis • Provide Customer education where needed due to gaps in networking, product knowledge etc. • Consultation of technical documentation, bulletins and release notes for known problems • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. • Follow up on technical cases including proper escalation and management of the case until case closure. • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education • Deep working knowledge of operating systems -- Windows, OSX, Linux • Strong understanding of TCP/IP, routing protocols, L2/L3 switches. • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. • Strong troubleshooting and problem-solving skills • Previous call center experience, preferably supporting data networking products and/or security products is desirable. • Strong communication skills, both written and verbal. Educational Requirement: • Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: • Basic troubleshooting on the core Fortinet products - Fortigate • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer system information • Recommend corrective actions based on analysis • Provide Customer education where needed due to gaps in networking, product knowledge etc. • Consultation of technical documentation, bulletins and release notes for known problems • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. • Follow up on technical cases including proper escalation and management of the case until case closure. • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education • Deep working knowledge of operating systems -- Windows, OSX, Linux • Strong understanding of TCP/IP, routing protocols, L2/L3 switches. • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. • Strong troubleshooting and problem-solving skills • Previous call center experience, preferably supporting data networking products and/or security products is desirable. • Strong communication skills, both written and verbal. Educational Requirement: Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: • Basic troubleshooting on the core Fortinet products - Fortigate • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer system information • Recommend corrective actions based on analysis • Provide Customer education where needed due to gaps in networking, product knowledge etc. • Consultation of technical documentation, bulletins and release notes for known problems • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. • Follow up on technical cases including proper escalation and management of the case until case closure. • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education • Deep working knowledge of operating systems -- Windows, OSX, Linux • Strong understanding of TCP/IP, routing protocols, L2/L3 switches. • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. • Strong troubleshooting and problem-solving skills • Previous call center experience, preferably supporting data networking products and/or security products is desirable. • Strong communication skills, both written and verbal. Educational Requirement: Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Application Support SpecialistVernon, BCDo you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?The Application Support Specialist is primarily responsible for tier 2 Incident and Service Request management for Tolko’s Sales, Marketing and Logistics teams using Dynamics AX. You will assist in coordinating support from our internal resources, package vendors and consultants.Incident and problem resolution involves the use of diagnostic and request tracking tools, as well as requiring that the individual provide remote, in-person, and hands-on help at the desktop level. Support includes resolving technical issues and business operations and communicating issue resolution.The Application Support Specialist will identify solutions, contribute to process and procedure documentation, provide functional training, quality assurance testing, reporting support, utilizing resources and system capabilities effectively.What We’re Looking For:3 or more years of customer service and systems or application support experience in a support role or equivalentDemonstrated ability of ITIL Procedures, including Incident, Problem and Change ManagementDemonstrated ability of client/customer support in a medium to large businessBroad based business skills and acumenSound understanding of business concepts and processes together with technical systems experienceExperience with finance, work management, inventory, order to cash and customer relationship processesExperience with ERP technologies such as Microsoft Dynamics, Dynamics 365 or JDEWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.COVID-19: Tolko prioritizes employees’ health and safety while contributing an essential service. Tolko has taken steps to ensure our workplace is safe and resistant to COVID-19 transmission – implementing procedures to ensure physical distancing, extra cleaning and sanitization of work areas.  Tolko adheres to all new requirements of federal and provincial health authorities.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at My Job Search (ultipro.ca) orCareers | Tolko Industries.We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.

Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey. Role Summary The Magna HR systems team is a fast-growing team meant to support day to day activities of Payroll and HR practitioners within the organization. The Payroll Support team is a new team we are expanding to support new system implementations as part of Payroll Transformation. Key Responsibilities • Demonstrate a basic understanding of Payroll and Time tasks. • Triage and work tickets effectively based on urgency • Communicate with internal stakeholders on tasks • Basic testing of configuration updates Key Qualifications/Requirements • University education or equivalent. Preferably Business Related in nature. • Strong attention to detail • Strong verbal and written communication skills • Demonstrate critical thinking and analytic skills with strong problem solving and troubleshooting skills • Ability to accurately collect information in order to understand and assess the clients’ needs and situation • Excellent collaborator and a team player • Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects • Ability to prioritize workload and provide timely follow-up and resolution • Ability to manage confidential and sensitive employee information • Ability to set priorities in a fast-paced environment • Focus on delivering quality customer service Additional Information Accommodations for disabilities in relation to the job selection process are available upon request. Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

THE TEAMThe mission of the Technology Department is to provide strategic advantage through the effective use of technology.THE OPPORTUNITYAritzia is growing and our Service Excellence team is growing with it. This is a unique opportunity to be part of the team responsible for being the first and single point of contact for all IT incidents and requests across stores, offices, and distribution centres. As the Service Specialist, IT Service Desk, you will support the team in the development and delivery of technology support protocols, ensuring we have the tools to resolve all inquiries effectively and efficiently, while setting the vision for self-service capabilities. With the skills you gain in this role, the opportunities are endless - from a rewarding career in Technology to continued growth and development within Aritzia.THE ROLEAs the Service Specialist, IT Service Desk, you will:Ensure best-in-class service at all levels and enable acquisition of technology assetsSupport with the technology experience that drives collaboration and productivity in the businessDeliver high-quality cybersecurity services and solutions that minimize risk across Aritzia's systems and dataSupport on a primary shift throughout the week: Monday - Friday or Thursday - MondayTHE QUALIFICATIONSThe Service Specialist, IT Service Desk, has: Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously develop oneself A commitment to learn and apply Aritzia's Values and Business and People Leadership principles THE REWARDSSome of the industry-leading benefits you will receive working at Aritzia: A-OK Commissary & Café - Our world-class bistro and café located in-office The SET - Our in-house gym, with state-of-the-art equipment and custom classes Product Discount - Our famous product discount, online and in-storeAmenities - Facilities include private parent's room, bike storage room, and showers with complimentary conveniencesDog Friendly Office - Bring your best friend to workARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multi-year, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.At Tims Camps, we are catalysts for good—helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.We’re looking for a…Camper Support SpecialistJob SummaryThe Camper Support Specialist (CSS) is responsible for supporting camp staff in meeting the mental health, social, emotional, and behavioral needs of their campers and providing direct support to campers. They will work closely with other members of the wellness team, camp management, camp staff, and parents/guardians, as needed.Work LocationThis role will be based onsite at our Camp des Voyageurs Tim Hortons location in Quyon, Quebec. *Note: we are looking for French speaking candidates for this location.Contract Length June 10, 2024 – August 19, 2024What would you be doing?Deliver training on areas such as mental health, positive behavior management, bullying, disclosures, as well as appropriate responses to situations that may occur at campInspiring young people to discover their strengths, challenge limits, and build resilience and leadership capacity in a safe and supportive environmentProvide on-going coaching and support to camp staff as it relates to meeting camper mental, behavioral, social, and emotional needsEnsure proper response, follow-through and debrief on situations arising with campersHandle cases of suspected abuse and neglect in line with Tim Camps Wellness StandardsSupport campers and families by making referrals to support services in their home communitiesWork collaboratively and communicate with camper families, the camp management team, wellness team and Camper Support Manager to meet the best interests of the camperEstablish relationships with youth that reflect respect, trust, and empathyJoin and support campers participating in program activitiesPractice and coach staff through strengths-based individual and group behaviour management strategiesModel healthy choices and emotional maturityBe challenged physically and mentally as you live in an overnight camp setting for 10-day sessions, with 3 days of break in betweenHave the opportunity to experience personal growth alongside the campers you are supportingDoes this sound like you?A graduate of a post-secondary Social Work, Social Service Work or Child and Youth Work programFluent in FrenchExperienced at working with youth aged 11 – 17 in a professional mental health settingCrisis management experience is considered to be an assetUnderstanding and sensitive to the challenges faced by youth from low-income homesSkilled in building interpersonal skills, including the ability to influence positive decision-making, listen, manage conflict, and practice sensitivity and compassionCertified in Standard First Aid + CPR (adult, child, infant) with AED, or willing to obtainAble to provide an acceptable criminal background checkAbility to live on-site for an extended period of time and work flexible hoursNote: Licensed or Registered Social Workers, Social Service Workers and Child & Youth Workers preferred due to coverage on Tim Camps liability insurance policy. Unlicensed or Unregistered Social Workers, Social Service Workers and Child and Youth Workers, or equivalent, have restrictions on how they carry out their work (i.e., cannot be left alone or out of sight of other staff members when supporting campers).Benefits of working with usAccommodation and meals are included for the duration of the contractBonus when you refer employeesContract completion bonusBonus for staff working on our French-speaking siteHave a positive impact on the lives of young peopleOpportunity to build lasting friendships with other staffPlease apply here: https://grnh.se/ce44121f2usTo learn more about the impact of the experience you will take part in, watch this short videoCommitment to Equity, Diversity & InclusionTim Hortons Foundation Camps (THFC) is committed to a fair and inclusive work environment, and seek talent with diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. Does this sound like you?A graduate of a post-secondary Social Work, Social Service Work or Child and Youth Work programFluent in FrenchExperienced at working with youth aged 11 – 17 in a professional mental health settingCrisis management experience is considered to be an assetUnderstanding and sensitive to the challenges faced by youth from low-income homesSkilled in building interpersonal skills, including the ability to influence positive decision-making, listen, manage conflict, and practice sensitivity and compassionCertified in Standard First Aid + CPR (adult, child, infant) with AED, or willing to obtainAble to provide an acceptable criminal background checkAbility to live on-site for an extended period of time and work flexible hoursNote: Licensed or Registered Social Workers, Social Service Workers and Child & Youth Workers preferred due to coverage on Tim Camps liability insurance policy. Unlicensed or Unregistered Social Workers, Social Service Workers and Child and Youth Workers, or equivalent, have restrictions on how they carry out their work (i.e., cannot be left alone or out of sight of other staff members when supporting campers).

Application Deadline: 02/22/2024Address:100 King Street WestThis is a 6 month maternity leave coverage position. You would work on a full time basis in a hybrid work schedule. Coming to the office once or twice a week would be ideal. Must have compensation experience.This is a 6 month contract position covering for a maternity leave. This role provides compensation expert advice and counsel through a variety of business/group and leadership engagements to execute BMO's strategy and support the business/group strategy. Supports/defines the strategic direction, governance design, program design and execution of compensation programs at BMO. Understands and aligns to regulatory requirements in applicable jurisdictions. Completes specific strategic & operational work to deliver program objectives and/or minimize risk.Identifies internal and/or external emerging issues, trends and needs to inform business strategies & decisions.Provides input to the development of the program strategy and contributes to and continually improves principles, process and tools.Manages relationships with outside service providers for programs and ensure all required activities are completed.Provides advanced analytical and other project support in the design, development, implementation and evaluation of policies and programs.Participates in setting communication strategy; develops and delivers tailored messaging through the appropriate distribution channels.Provides input into the planning and implementation of operational programs.Develops compensation programs/solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides input into the planning & implementation of operational programs.Supports the design, development and implementation of multi-year strategy for compensation that improves employee productivity, engagement and advocacy in alignment with BMO's overall business strategy.Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.Supports regulatory requests, including regulatory reporting, to ensure BMO meets regulatory requirements in applicable jurisdictions.Participates in / coordinates industry benchmarking processes that allow for better understanding of BMO's program in relation to comparators.Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of compensation theory and program design methodology.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Our Public Sector client is looking for a Senior Desktop Support Specialist to provide technical assistance and troubleshooting in a Microsoft environment.The successful proponent will provide on-site & remote technical assistance as the first point of contact for staff experiencing issues with hardware & software.6-month contract, possibility of extension. In office: Surrey, BC.Must-Have:8 years of experience in Desktop Support5 years of experience troubleshooting client-side hardware & software issues (Windows 10 & 11) 5 years of experience with Printer Management (Papercut and Richo)experience with staff onboarding; distribution of Cell Phones, laptops, desktopsNice-to-Have:experience with cell phone support (IPhone, iTunes and InTune)experience with audio and visual support (MS Teams)experience with Microsoft System Center Configuration Manager (SCCM) Apply

Our client is looking for a Sr. Information Technology Support Specialist to provide both on site and remote support to customers in the Edmonton area.Must Have's:10+ yrs of experience providing both on site and remote Technical supportExperience with: VMWare, Dell Compellent SAN, Microsoft Windows Server, Windows Terminal Service/Remote Printing, iSCSI, SonicWall, Microsoft O365CompTIA A+ (preferred)Excellent Customer service skillsValid Drivers LicenceGood to work on-site, role is 80% in office, 20% visiting client sitesNice to Have's:Microsoft Exchange and Microsoft SQL server.Responsibilities:- Provide technical support and troubleshooting for computer hardware and software issues- Install, configure, and maintain computer systems and networks- Set up and manage user accounts and permissions- Monitor system performance and ensure security measures are in place, including firewalls and antivirus software- Collaborate with team members to identify and implement IT solutions that improve efficiency and productivity- Assist with the procurement of IT equipment and software- Manage data center servers, routers, SAN infrastructure Apply

Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. Believe in helping you build your career through our Aecon University and Leadership Programs. Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! The Communications Specialist plays a vital role in sustaining a best practice approach to all project communication, stakeholder relations and community engagement activities, including best-in-class client relations. The Communications Specialist will support the execution of client-approved Project Communication Plans, Community Engagement and Stakeholder Relations Plans, Issues Management and Crisis Communications Plans, where required, as well as Social Media and Media Relations Strategies. The ideal candidate brings understanding of working with elected officials, and has effectively applied the principles, practices, and techniques of communication planning, development, and execution on large infrastructure projects. What Youll Do Here: As a key individual on the project, collaborate with the client and colleagues to lead the development of communications and public information materials to engage, educate, and build trust with stakeholders and community members Ensure timely and transparent communications with local businesses, residents, the public and all stakeholders Assist with the research, planning, development, and execution of communication and crisis plans for various scopes of work, events, and/or for issues management Liaise with the construction team and graphic designer to manage the development of communications and public engagement strategies and materials for print, digital or social media formats (e.g., fact sheets, construction notices, advertisements, digital/copy writing, blogs, newsletters, presentations, signage, Q&A, community letters, etc.) Manage the development and collection of photo and video assets and maintain a digital repository Assist in the planning and execution of special events with multiple stakeholders to mark/celebrate project milestones Attend and support meetings with stakeholders and communities, operations meetings, and communications working group meetings to proactively identify activities to be communicated to affected residents or stakeholders Manage the execution of community outreach meetings, forums, public information centres, tours and other stakeholder meetings, and prepare summary reports from meetings Foster relationships with public and private sector partners, various professional associations and stakeholders Ensure adherence to service standards by effectively mitigating, responding to, and reporting project-related issues, ensuring timely resolution to public inquiries about design and construction activities (including information on construction schedules, transit and traffic impacts, community meetings, etc.) Lead emergency and crisis preparedness in collaboration with the client, ensuring required communications materials are implemented and updated In tandem, liaise with Aecons corporate leads to ensure transfer of best practices and lessons learned for similar projects, on an ongoing basis What You Bring to the Team: 3 5 years experience in communications within the construction industry preferred A post-secondary degree in communications, public relations, or related field Experienced in media relations, crisis communications, issues management, corporate and community relations Experience and understanding of working with elected officials and various levels of government is an asset Customer focused, detail-oriented, responsive and proactive Exceptional written and oral communications skills Highly organized with demonstrated ability to plan and execute multiple priorities with tight deadlines and meticulous attention to detail Thorough grasp of Microsoft Office suite (PowerPoint, Excel, Word) Digital, social, and traditional media savvy Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Position Overview: Boeing international Enterprise Services (BIES) team is currently looking for an Experienced Business Support Specialist to join their team in New Delhi, India. This team seeks a highly-skilled and motivated individual to support the BIES activities in India.We are looking for an experienced and responsible Safety Focal to join our team. As a Safety Focal, you will be responsible for facilitating compliance with occupational health and safety (OSH) guidelines. Your main goal will be to always ensure safe working environment and prevent any injuries and accidents.In addition to this, you will be developing policies that help encourage occupational health and safety (OSH) awareness. You should be experienced in all OSH dictations. Your work will be more focused on deterrence so you need to be analytical and diligent.Having attention to detail and sensitivity to potential dangers are crucial to progress. The objective here is to support the creation of a safe and healthy workplace.In addition to the above you will also be responsible for the day to day Admin tasks as assigned by your Manager. Position Responsibilities: The responsibilities for this position include, but are not limited to, the following:Plan and implement OHS policies and programsAdvise and lead employees on various safety-related topicsPrepare and conduct educational seminars and webinars on a regular basisReview existing policies and proceduresAdhere to all the rules and regulationsConduct safety training programs for employees on a regular basisLiaise with and report to officials related to OSH matters and other safety standardsKeep yourself updated about latest safety practicesConduct risk assessmentEnforce preventative measuresIdentify process bottlenecks and offer timely solutionsCheck if all the employees are acting in adherence with rules and regulationsPrepare and present reports on accidents and violations and determine causesOversee workplace repair, installations and any other work that could harm employees' safetyLead and manage the waste/e-waste disposal program across our sites.Implement ERT program (nominate, train and help ERT members)Implement innovative principles of Space planning in tune with Business requirementOrienting the new joiners with Boeing India and BIES functionResponsible for Employee services ( Events, trainings, soft services, Engg services, telecom services)Maintaining excellent relationship with various Business Units (BU) & taking care of any related business requirementsCoordinating with LandLord to ensure smooth building operationsSite takeover from Project team (de snagging/Handing over documents)Responsible for Asset management i.e. end to end life cycle of an asset until disposal & taking care of quarterly/annual physical verification of assetsResponsible for complete Procure to Pay cycle (P2P) & coordinating with relevant business partners(s)Ability to lead and manage small minor project works on-siteAbility to collaborate with other functions like Global Real Estate/Finance/HR/Security etc as & when requiredResponsible for representing BIES for various audits like Quality/ISO/BCP including recertification(s)Sharing inputs on annual budget allocation & tracking planned vs actual spent along with proper reasoning of deviations (if any)Monitor emergency response procedures such as dialogic/call tree/ERT membersManage end to end site operations with special focus on driving value through service delivery improvements, cost saving initiatives etcEmployer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): Bachelor's degree or Master's Degree in safety management or similar field.5 years of experience as a Safety Focal or similar roleExcellent knowledge of legislations and proceduresExcellent knowledge of potentially hazardous materials or practices5 years of experience in producing reportsExperience with writing policies and procedures for health and safetyFamiliarity with conducting data analysis and reporting statisticsProficient in MS OfficeOutstanding organizational skillsCritical thinker and problem-solving skillsGood time-management skillsGreat interpersonal and communication skills Preferred Qualifications (Desired Skills/Experience): A postgraduate qualification will be an added advantage.Working knowledge of safety management information systemCertificate in occupational health and safetyTypical Education & Experience:Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+ 8 years' related work experienceEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 03/21/2024 04:14 PM

DESCRIPTIONAmazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Hyderabad. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers' product the same day anywhere in the world.Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.Key job responsibilitiesResponsibilities include:• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).• Achieving weekly productivity and quality targets.A day in the lifeConsistently improving Seller experienceAbout the teamMission - To mitigate business risk while driving an excellent customer experienceWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSBasic qualifications• Bachelor's Degree • Experience with Microsoft Office, including Outlook, Word, and Excel • Exceptional analytical, logical and data gathering skills• Excellent communication and comprehension skills• Excellent problem solving skillsPREFERRED QUALIFICATIONS• Experience in a production environment and proven track record of achieving productivity and quality targets. • Previous experience in a contact center environment. • Experience in problem solving, including the ability to recognize non-obvious patterns • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines. • Ability to maintain high levels of confidentiality and data security standards. • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment. • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations. • Clear oral and written communication skills. • Experience with fraud or risk investigations. • Experience in payments & banking domain. • Demonstrated positive, results oriented attitude. • Excellent team player capable of learning and sharing knowledge in a team environment.Salary: . Date posted: 03/21/2024 09:17 AM

Job Summary:JOB DESCRIPTION - CLIENT SERVICES, TIER 1Location: Toronto, ONDivision: UniverseLine Manager: Client Services ManagerContract Terms: Permanent, Full-time (37.5 hours per week)THE TEAMOur client services team owns the client relationship from sign up to event production and acts as the voice of the client for our product team. As part of that, they also support the fan journey, fan queries and fan support on behalf of clients. They are empathetic, active, consultative strategists working to understand customer needs and ensure adoption, helping customers to exceed their goals. From onboarding to engagement to event strategy, our CSMs are driven by customer success, satisfaction, and adoption.THE JOBThis position will support Universe, a division within Ticketmaster. We're seeking an ambitious, bright, and self-driven individual to join our Client Services team.This role will be responsible for working with some of our highest grossing clients, developing relationships, and helping them execute events flawlessly. You'll be assisting clients from onboarding through to post-event wrap-up and everything in between, you will help them set-up the event in the optimal format, and ensure they are utilizing Universe features to their full capacity.WHAT YOU WILL BE DOINGOperating as point of contact for enterprise and tier 1 clients, while ensuring clients are educated and equipped with the necessary knowledge/ information for all Universe products, features, etc. to ensure a positive experienceAdvocate for the client by ensuring their needs are being met and clearly communicate roadblocks to the product and design teamsLog issues and user feedback, and work closely with developers to reproduce issues, problem-solve, and verify fixesAssist with product testing of new features and platform upgrades/fixesIdentify process optimizations and improvements to customer success flows to improve the support experienceAssisting to shape the future of Universe by liaising with appropriate stakeholders as part of the Global Initiative Support rolloutWorking closely with Sales team to assist in retaining existing client baseWorking Monday to Friday, 9am - 530pm with flexibility to attend to urgent client matters outside of normal business hoursOur job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Minimum of 3 years' experience in a customer facing role; customer success, customer service, sales, or similarStrong understanding of technology and how to efficiently use it to best help our clientsClear and concise verbal and written communication skills; including exceptional spelling and grammarExcellent social and interpersonal skills; you're friendly and outgoing, and enjoying connecting with new peopleProficient in Microsoft Office suite productsExperience using Zendesk, Stripe, Sift, Jira, Salesforce and Hyperwallet are a bonusYOU (BEHAVIOURAL SKILLS)Communication - Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.Results-Oriented - Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.#UniverseCareersSalary: . Date posted: 03/22/2024 09:24 AM

The Opportunity: An IS Specialist in Technical Services team plays a critical role in building our Infrastructure & Cloud strategy. This includes managing and maintaining our integrated network across our head office and 50 sites, as well as our data centre and cloud infrastructure components. The ideal candidate must be an experienced team player, possess strong communication and collaboration skills, and can effectively manage a demanding workload in the execution of multiple concurrent projects deliverables. This position offers opportunity to work in a collaborative environment and enhance your career with exposure to Cloud, IoT, Automation, Virtualization, Microsoft Technologies, and Manufacturing plant systems. Any MLF team member interested in being considered for this role are encouraged to apply online by April 04. Applications received beyond that date are not guaranteed consideration. Snapshot of a Day-in-the-Life: Provide Level 3 support for Microsoft Windows Server and Azure Cloud Services. Provide Level 3 support for Active Directory/Azure AD, Exchange (On-Prem/Online/Hybrid). Provide Level 3 support for ADFS, PKI, Azure AD Sync and GPO. Perform Full environment upgrade of Active Directory Domain controllers and services. Install, Maintain, and support VMware, Windows Server 2016-2022 and RDS environments. Drives efficiency by developing advanced PowerShell scripts to automate tasks and gather information. Performance tuning of infrastructure & networks. Participate in workload migration from on-premises to AWS/Azure. Comply with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents. Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Document technical issues, solutions and support information and develop Standard Operating Procedure (SOP Work with Architects and strategic vendors to define roadmaps for Microsoft and Datacenter technologies. Technical Project leadership as needed (Planning, Executing, stakeholder management and reporting) Provide technical summaries, RCAs and recommendations to the leadership team. Participate in monthly maintenance windows and on-call rotation to support critical issues. What You’ll Bring: Bachelor’s degree in computer science, Information Technology, or related field AND 10+ years technical experience in Microsoft Systems engineering, Cloud Administration, Network engineering, or equivalent experience. Microsoft Industry or product specific Certifications 8+ years of Hands-on experience in Microsoft Windows Servers, Azure, O365, Active Directory/Azure AD, Exchange (On-Prem/O365/Hybrid) and RDS. 8+ years technical experience working with large-scale cloud and Enterprise environments. 8+ Years Hands on experience and deep knowledge of Microsoft PowerShell Verified Certifications: Microsoft and other Technology platforms: VMware, RHEL, Cisco…etc Advanced knowledge managing cloud technologies (such as Azure, AWS and Google) Solid experience with Microsoft Servers and knowledge of Server hardware. Solid knowledge of Networking fundamentals (DNS, DHCP, Routing, Load Balancing) Solid knowledge of Security fundamentals (eDiscovery, IAM, MFA and firewalls) Experience in container technologies and automation Ability to participate in on-call rotational shifts, during non-standard business hours that may include evening, nighttime, weekends, and/or holidays. Exceptional writing and interpersonal skills, including documenting configuration and support information. Strong customer service focus and attention to detail Desire to take on big challenges and the ability to see the big picture as well as the details. Ability to react with appropriate urgency to situations and requests. Preferred Qualifications: Experience with Microsoft Security and compliance Platforms Experience with Microsoft Teams Experience with Linux RHEL Experience managing Microsoft workload for Manufacturing/CPG companies. Ability to lift and move standard office equipment (i.e. computers and peripherals). Ability to travel across North America and within the GTA based on project requirements. What We Offer at Maple Leaf Foods: Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America. An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best. A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment. Defined Contribution Pension Plan with company matching that starts on your first day of employment. Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career. Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs. Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together. We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company - not just in Canada - but on earth. We are carbon neutral. We are one of the only food companies in Canada to set science-based targets. We aim to reduce our environmental footprint by 50% by 2025. We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment. Doing What’s Right Shared Value High Performance Diverse and Inclusive Teams Disciplined Decision Making Our Accountability Intense Curiosity Transparency and Humility We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position. Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]. Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team. #LI-Hybrid

Specialist, Sourcing Be part of a group that is safety driven and values inclusion.Join our global leading business offering outstanding personal development & global career opportunities.Permanent employment which includes a huge range of additional benefits.About the roleFinding better ways to provide the materials the world needs.We are seeking a highly motivated and professional Sourcing Specialist to join our Diavik Procurement/Supply Chain Team. You will be responsible for the development and execution of sourcing strategies for goods and services for a broad range of teams at a fast-paced mining operation. The objectives of this role will be to update and adjust the category strategy, execute contract management, create a strong supplier relationship management system which achieves commercially favourable contracts and deliver optimal value to Diavik.Reporting to the Sourcing Superintendent, this position is based in our Yellowknife, NT corporate office, though travel to the mine site will be required from time to time. You will be responsible for: Owning the development and implementation of comprehensive sourcing strategies and the development and execution of commercial agreements to minimize total cost and maximize value that will drive competitive advantage and meet Rio Tinto governance requirements.Compile tenders, evaluations, and recommendations.Conduct and implement contract management (e.g., contract execution, implementation, supplier reviews) for assigned contracts or arising from sourcing projects previously executed.Ensure sound category management processes are followed, project implementation methodologies are deployed, and implementation is completed in accordance with defined processes.Build and grow relationships with relevant suppliers to drive innovation and value through scoping, sourcing, and negotiation.Pull and analyze relevant data to prepare reports on spend, cost, productivity, or other, as required.What you'll bringTo be successfully considered for this role, you will have:Supply Chain Management Professional (SCMP) designation or equivalent, Supply Chain Diploma or equivalent from an accredited institution.2 - 5 years' previous experience in supply chain management, procurement, contract management and administration.Good computer skills with a thorough knowledge of Microsoft Office and Power BI.Experience working in SAP considered an asset.Strong analytical capability and experience, along with strong project management, problem solving and customer/supplier relationship management skills.Ability to achieve outcomes through partnership, collaboration, and positive influence.Highly organized, systematic and detail oriented.Ability to manage stakeholders across diversified networks and to communicate succinctly, both verbally and in written form, with both internal and external stakeholders.An ability to work unsupervised and be a self-starter.Where you will be workingLocated in the Northwest Territories of Canada, the Diavik Diamond Mine is a producer of gem-quality diamonds. At Diavik, a strong focus is placed on protecting the local environment, as well as supporting communities through employment and education.So if this sounds like you and the opportunity you are looking for, apply now.If you are looking for change, a new career and would like to work for a successful global organization, join us today.Additional InformationPriority consideration will be given to qualified applicants who are beneficiaries of the DDMI Participation Agreement Groups and to qualified applicants residing in the Northwest Territories and Nunavut Territory. Members must clearly identify their status in their application and resume if they wish to receive priority consideration.What we offerBe recognized for your contribution, thinking and hard work, and go home knowing you've helped the world progress.A work environment where safety is always the number one priority.Career development to further your technical or leadership ambitions.A competitive compensation.Ongoing access to family-friendly health and medical programs, pension, and savings plans.Attractive share ownership plan.Leave for all of life's reasons (vacation/annual, paid parental, sick leave.)Relocation assistance to Yellowknife not provided for this position.Every Voice Matters At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA2 community, mature workers, people with disabilities and people from different cultural backgrounds.We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different. About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Working at Rio Tinto also means choosing to be part of a company designated as one of Canada's Top 100 Employers in 2023 for a 4th consecutive year. For more information, click here: https://www.linkedin.com/feed/update/urn:li:activity:6999447814468497408Salary: . Date posted: 03/23/2024 07:12 AM