Overview of salaries statistics of the profession "Technical Support Representative in Canada"

Position Summary: The Copy & Print Centre (CPC) Representative offers knowledge to support copy and print clients, applies intermediate technical proficiency and understands the goals for each shift. Follows CPC processes and procedures and maintains operational integrity of CPC. Routes sales and production through appropriate channels and understands the unique needs of Business and Consumer clients. Has knowledge of solutions that meet the client's needs and recommends products and services that support these needs. Maintains established client relationships by providing outstanding customer care. Primary Responsibilities: • Urgently responds to customers in queue. • Provides accurate information to clients about CPC products and services, production capabilities, and order turnaround. • Executes production tasks such as processing customer orders in an efficient, accurate manner and paying close attention to detail and instructions, and managing the project while following proper production procedures (set up, quality control, and finishing). • Executes non-production tasks. This could include CPC online dashboard maintenance, CPC appearance standards, and maintaining supplies. • Promotes the right production and sales channels that best support client needs. • Assesses who the customer is and applies the right service principles. • Refers high potential clients and more complex orders to appropriate CPC Associate • Assesses the client's requirements and make recommendations that add value to the client's project. • Asks the client if there's an upcoming project we can help them with. • Follows all correct cash register operations, and properly secures company funds and physical inventory at cash stations. • Has a complete understanding of all company policies and procedures related to their position, as outlined in the training checklist. • Identifies and communicates suggestions for improvements in the CPC. • Checks all sources of communication for information (white boards, bulletin boards, portals etc.). • Maintains general cleanliness of CPC workstations, according to company standards. • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal bags (parcels, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Demonstrated selling ability. • Good technical proficiency with computers and Microsoft software applications would be an asset. • Comfort and knowledge working with print and finishing equipment would be an asset. • Ability to resolve clients concerns in a diplomatic manner. • Ability to engage clients in a friendly and professional manner. • Capacity to communicate with clients effectively using a variety of mediums. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • 1-2 Years of Retail customer service is preferred. • Prior experience in a retail/commercial printing environment an asset Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • You are required to stand in a stationary position for periods of time. This would occur while working on various orders. • You will be exposed to moderately disagreeable levels of noise generated by the copiers and the ringing of the telephone and internal paging system. • A moderate amount of physical effort is required while stocking paper and copy supplies, you are capable of choosing when to stop and relax. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do In this frontline contact centre role, as the Customer Support Representative, you will provide customer support across various Tech Services and partner programs. You will assist in facilitating solutions, based on the customer's needs and entitlements, by making recommendations and facilitating accepted solutions through appropriate service paths. You will provide additional support to related programs by selling/recommending applicable services to customers, handling billing and account inquiries/updates, resolving customer service opportunities and delivering on the approved client retention strategy. The objective of this position is to provide the highest level of customer service and enhance the customer experience through the support of applicable Staples Tech Services and other Solutionshop programs. Each day will be fast-paced, challenging, rewarding and meaningful. Specifically, you will: • Receive inbound calls from customers for information on subscription services, tech services and/or open extended warranty claims for replacement or repair of eligible products. • Answer inquiries, resolve problems, and contact customers to investigate and resolve customer concerns • Actively engage in service solutions sales. • Facilitate appropriate solutions to ensure customer loyalty. • Check for existing cases and construct individual case reference files and document new cases/ update case management data base / logs • Explain the benefits of remote service pathway offers to customers • Conduct outbound calls where requested to advise of payment rejections, service termination, etc. • Conduct outbound calls to offer a settlement when a unit is not repairable under our extended warranty plan and negotiate settlement resolution with customer. • Schedule customers in booking tool for subscription and on-site service programs • Filter concerns/needs using listening and probing skills to determine root cause. • Liaison with the internal and external partners, including Staples Repair Depots, Service Advisors, Remote Agents, Stores and 3rd Party Repair Vendors to ensure complete customer service excellence • Initiate and review any escalations with leadership team to expedite resolution and closure of customer issues. • Initiate dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Determine claim eligibility by studying the extended service plan coverage and the terms and conditions; study any documentation submitted; assemble additional information as required from outside sources and then enter details into the Electronic Ticketing System system Some of what you need • 1-2 years in a contact centre environment • Previous experience in a technical field preferred • 2-3 years in a customer service environment • Degree, diploma or certificate in a related field an asset • Familiar with AS400 environment and proficient in MS Office, excel, word, PowerPoint, etc. • Bi-Lingual English/French required . • Excellent communication and collaboration skills. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to negotiate skillfully in difficult situations with both internal and external groups • Curious • Approachable • Passionate • Problem solver Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more... Additional Information • Work from home position • Fast paced environment • Rotational shift schedule, including evenings and weekends #bringyourpassion

The Opportunity Play an integral role in the sales process as an outside Product Support Representative. Build your business by building customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax provides. You will work closely with other members of the Wajax team to provide expert knowledge, advice, and product solutions for a comprehensive customer experience. The Role Invest in customer relationships within a defined territory. Conduct outside sales calls to clients. Generate customer referrals. Identify opportunities to upsell and cross-sell. Provide customer feedback. Identify and resolve customer concerns in a timely manner. Attend to phone and email inquiries. Meet and exceed established sales targets as determined on a monthly/annual basis. Assist in the creation and submission of bids for National Customer opportunities. Liaise with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance to delivery times. The Candidate Education: College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic Work Experience: 2-3 years' related experience in sales, marketing, or equivalent business experience. Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, and must possess a valid driver’s license. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred) The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Accountable/responsible for growing industry revenues within existing account portfolios and drive the acquisition of new large accounts ($60K - $500K). Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers. Retain and grow business relationships with existing customers by proactively identifying opportunities and presenting innovative solutions. The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application and pricing in order to overcome client objections. Develop proposals and quotes based upon client needs, specifications and product offerings. Full compliance to Impact sales process and installed CRM tools (Salesforce) The Candidate Education: Bachelor Degree / College Diploma Work Experience: Minimum 4 years with proven track record in attaining/exceeding account management and sales goals. The successful candidate must have 3 to 5 years of previous selling experience in the heavy equipment sector (Construction or Forestry) industry selling in a territory ( similar industry experience will also be considered). Knowledge: Leadership level industry experience and knowledge of industry sectors an asset Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of large new accounts ($60K - $500K) Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver, and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application, and pricing to overcome client objections. Develop proposals and quotes based upon client needs, specifications, and product offerings. Full compliance with Impact sales process and installed CRM tools (Salesforce) The Candidate Education: Bachelor's degree / College Diploma Work Experience: Minimum 4 years with proven record of accomplishment in attaining/exceeding account management and sales goals The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions.Join us and grow your career with our retail team as a Store Technical Service Representative. What you’ll do as a Store Technical Service Representative:Create an amazing customer experienceAssist customers with computer setup, diagnostics, and repairsShare your passion for tech and your product knowledgeWhat we’re looking for: Enthusiasm to support and assist our customers 6+ months’ experience in a similar roleFlexibility to adapt to dynamic situations in a fast-paced environment  A commitment to maintaining a safe and fun working environment  Excellent communication skillsWhy you’ll love it here: Flexible schedules as per business needs Employee discounts on awesome tech  Competitive compensation and benefits  An inclusive, fun, and supportive team who you will quickly call friends   Training programs to build new and transferable skills and achieve certifications Join our amazing team! We are looking for people just like you.  About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (In Store Service Agent 2/3, Team Lead). Whatever the role, we strive to give our people the necessary tools and training to make a difference.  52 First Commerce Drive, Unit 2, Aurora, ON L4G 0H5

Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions.Join us and grow your career with our retail team as a Store Technical Service Representative. What you’ll do as a Store Technical Service Representative:Create an amazing customer experienceAssist customers with computer setup, diagnostics, and repairsShare your passion for tech and your product knowledgeWhat we’re looking for: Enthusiasm to support and assist our customers 6+ months’ experience in a similar roleFlexibility to adapt to dynamic situations in a fast-paced environment  A commitment to maintaining a safe and fun working environment  Excellent communication skillsWhy you’ll love it here: Flexible schedules as per business needs Employee discounts on awesome tech  Competitive compensation and benefits  An inclusive, fun, and supportive team who you will quickly call friends   Training programs to build new and transferable skills and achieve certifications Join our amazing team! We are looking for people just like you.  About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (In Store Service Agent 2/3, Team Lead). Whatever the role, we strive to give our people the necessary tools and training to make a difference.  65 Dundas Street West, Toronto, ON M5G 2C3

Are you passionate about working with people and technology? We are hiring immediately for a Technical Service Representative, which we call Service Agent. In this role, you will take care of our customers' service and repair needs.No experience required, we will equip you with the skills and knowledge to confidently assist our customers.Join us and grow your career with our retail team as a Technical Service Representative.What you'll do:Create an amazing customer experience at the service deskProvide delivery and installation services for our customers in their homesEnsure vehicles and equipment are well maintainedCultivate an inclusive team and learning cultureWhat we're looking for:Must be at least 18 years oldAbility to lift up to 50 lbsValid driver's licence with a clean drivers abstractSuccessful completion of criminal background checkEnthusiasm to support and assist our customersFlexibility to adapt to dynamic situations in a fast-paced environmentWhy you'll love it here:Flexible schedules as per business needsEmployee discounts on awesome tech Competitive compensation and benefitsAn inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certificationsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (Senior Technical Service Representative, Services Team Lead).Whatever the role, we strive to give our people the necessary tools and training to make a difference.802 St. Clair Street, Chatham, ON N7L 0E8

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of large new accounts ($60K - $500K) Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. Identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application, and pricing to overcome client objections. Develop Proposals and quotes with one of the best inside sales teams the Process Pumps Business has to offer based upon client needs, specifications, and product offerings. Oversee engineered bid proposals, including follow-up. Provide product and package technical support. Develop a business plan, sales forecasts, and support marketing strategies. The Candidate Education: Bachelor's degree / College Diploma Work Experience: Minimum 4 years with proven record of accomplishment in attaining/exceeding account management and sales goals Basic Instrumentation & Pump Knowledge: mechanical process equipment sales with a technical knowledge base will be a must have Strong knowledge of a broad range of applications in Manufacturing, Oil and Gas, Mining, Food and Beverage, Municipal and Pulp and Paper industries. Strong territory planning, time management and account management skills. Focused approach on excellent client service. Analytical skills to break down complex issues and solve problems. Driven to succeed, with a positive attitude! Ability to work in a team environment. **This position can reside anywhere in Lower Mainland BC Compensation: This is a base salary (Approximately$85k dependant on experience) + commissions. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of new large accounts ($60K - $500K) Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. Identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application and pricing in order to overcome client objections. Develop proposals and quotes based upon client needs, specifications and product offerings. The Candidate Education: Bachelor Degree / College Diploma Work Experience: Minimum 4 years with proven track record in attaining/exceeding account management and sales goals Strong territory planning, time management and account management skills. Focused approach on excellent client service. Analytical skills to break down complex issues and solve problems. Driven to succeed, with a positive attitude! Ability to work in a team environment. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Our Construction Sales team is in search of a full-time Sales Representative who will report to the Regional Sales Manager. This role is pivotal in expanding territory sales coverage within the Southern Interior of BC. The Sales Representative will spearhead the sales strategy and execution plan, encompassing target account identification, prospecting, follow-up on sales leads, and fostering robust relationships with current clients. Additionally, they will actively cultivate and enhance business connections with our top-tier accounts by identifying opportunities and proposing creative solutions. The Role Account/territory management, financial merchandising, and prospect for new business. Create and execute a plan to generate and maintain sales of capital equipment construction to industrial customers. Meet quota objectives provided by sales management. Ability to use effective time and territory management skills. Personal visits to customer’s applications to identify opportunities. Effective use of direct mail, phone and electronic media to communicate with prospects and customers. Must be able to develop and present written proposals to solve customers’ needs. Effectively present at the customers’ location in front of a group and show the benefits of your products and services. Actively participate in the use and expansion of the company’s CRM program Execute planned sales calls. Participate in sales training and use tools provided to educate on your own various products and services offered by the company. Review open proposals with sales management and request management participation in customer sales calls when necessary. Turn in complete orders to sales administration and review orders for accuracy. Ability to demonstrate products at the customer’s location. Coordinate with all departments sales strategies that exceed customers’ expectations. Offer customized financing packages to meet each customer’s unique requirements. Participate in tradeshows and other events as required. Performs other duties as assigned Support and promote Wajax’s other opportunities and offerings. The Candidate Education: Bachelor Degree / College Diploma Work Experience: 3 years of business-to-business sales experience Knowledge: Leadership level industry experience and knowledge of industry sectors an asset. Possess excellent verbal and written communication skills Must have valid driver’s license, clean driving record and automobile insurance Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint Compensation: $36K+Generous Commission Program+Vehicle Allowance+Comprehensive Benefit package The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Our Construction Sales team is in search of a full-time Sales Representative who will report to the Regional Sales Manager. This role is pivotal in expanding territory sales coverage within the Lower Mainland of BC. The Sales Representative will spearhead the sales strategy and execution plan, encompassing target account identification, prospecting, follow-up on sales leads, and fostering robust relationships with current clients. Additionally, they will actively cultivate and enhance business connections with our top-tier accounts by identifying opportunities and proposing creative solutions. The Role Account/territory management, financial merchandising, and prospect for new business. Create and execute a plan to generate and maintain sales of capital equipment construction to industrial customers. Meet quota objectives provided by sales management. Ability to use effective time and territory management skills. Personal visits to customer’s applications to identify opportunities. Effective use of direct mail, phone, and electronic media to communicate with prospects and customers. Must be able to develop and present written proposals to solve customers’ needs. Effectively present at the customers’ location in front of a group and show the benefits of your products and services. Actively participate in the use and expansion of the company’s CRM program Execute planned sales calls. Participate in sales training and use tools provided to educate on your own various products and services offered by the company. Review open proposals with sales management and request management participation in customer sales calls when necessary. Turn in complete orders to sales administration and review orders for accuracy. Ability to demonstrate products at the customer’s location. Coordinate with all departments sales strategies that exceed customers’ expectations. Offer customized financing packages to meet each customer’s unique requirements. Participate in tradeshows and other events as required. Performs other duties as assigned Support and promote Wajax’s other opportunities and offerings. The Candidate Education: Bachelor Degree / College Diploma Work Experience: 3 years of business-to-business sales experience Knowledge: Leadership level industry experience and knowledge of industry sectors an asset. Possess excellent verbal and written communication skills Must have valid driver’s license, clean driving record and automobile insurance Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint Compensation: $36K+Generous Commission Program+Vehicle Allowance+Comprehensive Benefit package The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

The Opportunity Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of new large accounts ($60K - $500K. Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers. Retain and grow business relationships with Top accounts by proactively identifying opportunities and presenting innovative solutions The Role Source and prospect new clients continually; conduct sales calls, including cold calls and lead and referral follow up to present product solutions and increase sales in assigned territory. identify and build relationships with decision makers within existing accounts, creating an on-going relationship strategy, cultivating partnering relationships, and establishing Wajax as a trusted advisor. Review and provide input on target client opportunities while ensuring alignment with overall account strategy Forecast, deliver and adjust accounts to ensure success against contract terms. Coordinate with product experts to identify and capitalize on expansion and cross-selling opportunities within existing accounts. Conduct follow up with customers on orders, quotes and service requested; undertake activities to ensure the sale, such as sourcing of competitor information and analysis of competitor product offerings, application and pricing in order to overcome client objections. Develop proposals and quotes based upon client needs, specifications and product offerings. Full compliance to Impact sales process and installed CRM tools (Salesforce) Branch Operations support as needed. The Candidate Education: Bachelor Degree / College Diploma Mechanical/Electrical/Millwright aptitude considered an asset Work Experience: Minimum 4 years with proven track record in attaining/exceeding account management and sales goals Knowledge: Leadership level industry experience and knowledge of industry sectors an asset Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements Award-Winning Health and Wellness Program By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening.

You'll love it here! We are hiring immediately for a field technical services representative, which at Best Buy we call a field service agent.No experience required, we will equip you with the skills and knowledge to confidently assist our customers with tech installation and repair needs in their homes.Join us and grow your career with our retail team as a technical services representative today!What you'll do:Provide delivery, installation and repair of the latest and greatest tech in our customers' homesHelp customers determine their technology needs and respond to their questionsEnsure vehicles and equipment are well maintainedCreate an amazing customer experience every time with your dedication to customer service and professionalismWhat we're looking for:Must be at least 18 years oldHave a valid driver's license with a clean drivers abstractAbility to lift up to 50 lbs.Successful completion of criminal background checkEnthusiasm to support and assist our customersFlexibility to adapt to dynamic situations in a fast-paced environmentWhy you'll love it here:Flexible schedules as per business needsEmployee discounts on awesome tech Competitive compensation and benefitsAn inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certificationsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (Field Service Agent 2 and 3, Team Lead- Field Service Agent).Whatever the role, we strive to give our people the necessary tools and training to make a difference.1080 Wellington Road, London, ON N6E 1M2

You'll love it here! We are hiring immediately for a field technical services representative, which at Best Buy we call a field service agent.No experience required, we will equip you with the skills and knowledge to confidently assist our customers with tech installation and repair needs in their homes.Join us and grow your career with our retail team as a technical services representative today!What you'll do:Provide delivery, installation and repair of the latest and greatest tech in our customers' homesHelp customers determine their technology needs and respond to their questionsEnsure vehicles and equipment are well maintainedCreate an amazing customer experience every time with your dedication to customer service and professionalismWhat we're looking for:Must be at least 18 years oldHave a valid driver's license with a clean drivers abstractAbility to lift up to 50 lbs.Successful completion of criminal background checkEnthusiasm to support and assist our customersFlexibility to adapt to dynamic situations in a fast-paced environmentWhy you'll love it here:Flexible schedules as per business needsEmployee discounts on awesome tech Competitive compensation and benefitsAn inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certificationsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (Field Service Agent 2 and 3, Team Lead- Field Service Agent).Whatever the role, we strive to give our people the necessary tools and training to make a difference.1080 Wellington Road, London, ON N6E 1M2

Are you passionate about working with people and technology? We are hiring immediately for a Technical Service Representative, which we call Service Agent. In this role, you will take care of our customers' service and repair needs.No experience required, we will equip you with the skills and knowledge to confidently assist our customers.Join us and grow your career with our retail team as a Technical Service Representative.What you'll do:Create an amazing customer experience at the service deskProvide delivery and installation services for our customers in their homesEnsure vehicles and equipment are well maintainedCultivate an inclusive team and learning cultureWhat we're looking for:Must be at least 18 years oldAbility to lift up to 50 lbsValid driver's licence with a clean drivers abstractSuccessful completion of criminal background checkEnthusiasm to support and assist our customersFlexibility to adapt to dynamic situations in a fast-paced environmentWhy you'll love it here:Flexible schedules as per business needsEmployee discounts on awesome tech Competitive compensation and benefitsAn inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certificationsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (Senior Technical Service Representative, Services Team Lead).Whatever the role, we strive to give our people the necessary tools and training to make a difference.95 First Street, Orangeville, ON L9W 2E8

Are you passionate about working with people and technology? We are hiring immediately for a Technical Service Representative, which we call Service Agent. In this role, you will take care of our customers' service and repair needs.No experience required, we will equip you with the skills and knowledge to confidently assist our customers.Join us and grow your career with our retail team as a Technical Service Representative.What you'll do:Create an amazing customer experience at the service deskProvide delivery and installation services for our customers in their homesEnsure vehicles and equipment are well maintainedCultivate an inclusive team and learning cultureWhat we're looking for:Must be at least 18 years oldAbility to lift up to 50 lbsValid driver's licence with a clean drivers abstractSuccessful completion of criminal background checkEnthusiasm to support and assist our customersFlexibility to adapt to dynamic situations in a fast-paced environmentWhy you'll love it here:Flexible schedules as per business needsEmployee discounts on awesome tech Competitive compensation and benefitsAn inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certificationsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (Senior Technical Service Representative, Services Team Lead).Whatever the role, we strive to give our people the necessary tools and training to make a difference.7501 44 Street, Unit 101, Lloydminster, AB T9V 0X9

Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions.Join us and grow your career with our retail team as a Store Technical Service Representative. What you'll do as a Store Technical Service Representative:Create an amazing customer experienceAssist customers with computer setup, diagnostics, and repairsShare your passion for tech and your product knowledgeWhat we're looking for: Enthusiasm to support and assist our customers 6+ months' experience in a similar roleFlexibility to adapt to dynamic situations in a fast-paced environment A commitment to maintaining a safe and fun working environment Excellent communication skillsWhy you'll love it here: Flexible schedules as per business needs Employee discounts on awesome tech Competitive compensation and benefits An inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certifications Join our amazing team! We are looking for people just like you. About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (In Store Service Agent 2/3, Team Lead). Whatever the role, we strive to give our people the necessary tools and training to make a difference. Unit A - 810 St. James Street, Winnipeg, MB R3G 3J7

Are you passionate about working with people and technology? We are hiring immediately for a Technical Service Representative, which we call Service Agent. In this role, you will take care of our customers' service and repair needs.No experience required, we will equip you with the skills and knowledge to confidently assist our customers.Join us and grow your career with our retail team as a Technical Service Representative.What you'll do:Create an amazing customer experience at the service deskProvide delivery and installation services for our customers in their homesEnsure vehicles and equipment are well maintainedCultivate an inclusive team and learning cultureWhat we're looking for:Must be at least 18 years oldAbility to lift up to 50 lbsValid driver's licence with a clean drivers abstractSuccessful completion of criminal background checkEnthusiasm to support and assist our customersFlexibility to adapt to dynamic situations in a fast-paced environmentWhy you'll love it here:Flexible schedules as per business needsEmployee discounts on awesome tech Competitive compensation and benefitsAn inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certificationsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (Senior Technical Service Representative, Services Team Lead).Whatever the role, we strive to give our people the necessary tools and training to make a difference. Base pay range Hourly pay rate: $16.75 - $17.25Pay may vary by province. Pay listed is for the location advertised. #101 - 2900 Drinkwater Road, Duncan, BC V9L 6C6