Overview of salaries statistics in the category "Charity & Volunteering in "

Literacy and Learning Program: Outreach Literacy Facilitator – Full-TimeThe AgencyThe Calgary John Howard Society (CJHS) is a charity that reduces crime and makes Calgary communities safer by helping youth and adults make positive changes and move away from criminal behaviour. We do this by addressing the root causes of crime through housing, education, employment programs and support so that individuals have alternatives to breaking the law. CJHS is committed to restorative justice and an organizational environment that recognizes the dignity and worth of each person. CJHS values diversity and inclusion and welcomes qualified applicants from all walks of life.The ProgramThe Literacy and Learning Program is delivered at various sites for adult foundational learners who wish to improve their literacy skills in the areas of reading, writing, basic computers, skills for learning and/or to accomplish specific learning goals. Targeted learners are adult men and women who face social and economic barriers and who are or have been involved, or are at risk of involvement, in the criminal justice system. The program’s purpose is to increase literacy skills and prepare individuals for further learning opportunities by increasing confidence and motivation to learn. Currently services are being provided safely in person and online. The PositionThe Outreach Literacy Facilitator will provide literacy services to individuals incarcerated in local correctional facilities and in the community at arranged sites, including those within the agency. They will work in an integrated and collaborative way with both the Literacy and Community Services Teams, the wider agency and with prison and external agency staff to ensure individuals have access to literacy instruction and support in either 1:1 or group formats. Strong emphasis will be placed on maintaining positive and professional relationships with staff at prison facilities. The position will include assessing individual needs, literacy levels, and preparing individual or group instruction plans in addition to face-to-face instruction. The Outreach Facilitator will also increase awareness of opportunities for learners to pursue further learning and education. This individual will also build supportive community relationships and provide support to other literacy staff and volunteers. The position involves all aspects of program service delivery, including data collection, database input, evaluation, and sharing activity information with the Literacy Coordinator for the purpose of outcomes reporting in adherence with agency and funder reporting requirements. The Outreach Literacy Facilitator will have significant experience teaching foundational learners and facilitating through a learner-centered lens. Using a client-directed, trauma-informed approach, they will have excellent interpersonal, communication, organization, ability to adapt to changing circumstances, and the capacity to develop outcome-based learning plans with clients; they will also possess a valid Class 5 license and have access to a reliable vehicle. Familiarity with online instruction, previous experience working with marginalized populations and within custodial settings will be considered assets, as will certification in Suicide Awareness (ASIST), Crisis Management, First Aid/CPR training and the Brain Story certification. A current criminal record check (CPIC) is also required (within past three months).Applications will be accepted until a suitable candidate is foundPlease submit your cover letter and resume to:Sandy Sobkowich, Community Services Manager [email protected]The Calgary John Howard Society thanks all applicants; however, only thoseconsidered for an interview will be contacted.

About BGC ClubsCommunity-based services. Positive relationships. Life-changing programs. As Canada’s largest child- and youth-serving charitable organization, BGC Clubs provide vital programs and services to over 200,000 young people in 775 communities across Canada. During critical out-of-school hours, our Clubs help young people discover who they are, what they can do, and how they can get there. Our trained staff and volunteers give them the tools to realize positive outcomes in self-expression, academics, healthy living, physical activity, mental health, leadership, and more. Since 1900, BGC Clubs have opened their doors to children, youth, and families in small and large cities, and rural and Indigenous communities. If a young person needs it, our Clubs provide it. Learn more at bgccan.com and follow us on social media @BGCCAN.About BGC CanadaThe national team of BGC Canada, formerly Boys and Girls Clubs of Canada, provides support to our member Clubs, and leads in issues management, policy advocacy, and other critical work on behalf of Clubs.  We advance the agenda for the children, youth and families that are served by member Clubs.  The team does critical work in the areas of public policy, research, program development, and Club support.  The national team is also responsible for building the brand of BGC, fundraising, and managing public relations and communications for our cause.About YouBGC Canada is seeking a Manager, Organizational Transformation & Sustainability who will work with existing BGC Clubs to develop a new organizational model that will enable the extension of services. The collaborative organizational model will be one that allows for realized organizational efficiencies, economies of scale, and expanded service delivery. The successful candidate will be located in Southern Alberta and will work from their home-based office. This position requires travel throughout Alberta and therefore a vehicle will be required. The work of the Manager, Organizational Transformation and Sustainability will be delivered in two phases:Phase one:Work directly with Clubs in Southern Alberta to execute a new organizational model that will allow for the extension of their collective service area into Calgary and other surrounding communities. Phase two:Learnings and research from phase one will be developed into training modules and resources to support all Clubs in Alberta, as well as other not for profits, to realize organizational efficiencies and extend their service coverage.The role will include:Evaluation and recommendations for models of organizational transformationDevelop best practices for surmounting challenges associates with collaborationDevelop training modules and resources to support other Clubs with collaborationCreate a model of success that is expected to cultivate a ‘better together’ mindsetCultural integration and developing community buy-in for shared services collaboration, andmergers in the local, regional, and provincial contextInnovative models of service delivery that prioritize operational efficienciesLegal, insurance, and risk issues that relate to combined operations of organizations This work aims to transform the way that Clubs and other social service organizations operate across Alberta. It is expected to address gaps in service coverage, increase the number of participants served, enhance program delivery, realize greater efficiencies, and create collaborations across the sector. Requirements:Experience in the complexities of mergers, alliances, and shared services Proven success as a researcher and possess an analytical dispositionKnown to display exceptional planning and organizational skills Strong interpersonal, communication, and presentation skills Proven strategic leader and team player who demonstrates great initiative, integrity, and a ‘mission-drive’ mindsetStrong English language skills, both written and verbalFocused on travel to Clubs throughout Alberta, and therefore a vehicle will be requiredDesirable:A post-secondary degree in a relevant field of studyExperience in a charity or not for profit organization, ideally in a federated modelExperience and comfort in a Microsoft environment, including Office 365, Sharepoint, and TeamsProficiency in FrenchIf you are interested in this role we would like to hear from you.  Please forward your CV and cover letter in confidence to [email protected] and include “Manager, Organizational Transformation & Sustainability” in the subject line of your e-mail.BGC Canada is committed to providing an inclusive workplace that embraces diversity, values differences, and supports the full participation of all employees. We offer accommodations to applicants with disabilities throughout our hiring process, upon request.We thank all applicants for their interest, however only those under consideration for the role will be contacted.This is a 2-year contract role.  The salary band is $60,000 – $75,000, plus benefits.  Starting salaries are based on relevant experience related to the role within the posted salary band.

We are a dynamic service delivery agency that offers a dual mandate of clinical and education programs.  CCASA is seeking a Director of the Education and Training Institute to join our team. This senior level position is part of CCASA’s management team and will be responsible for the further development and on-going management of the CCASA Education and Training Institute.  The Institute offers professional and community sexual violence education and training within the following areas: Children and Youth; Men’s Engagement; Sexual Harassment, with a focus on the workplace; Clinical Education, with a focus on sexual violence specialized trauma work; and general community education, including how to respond to sexual assault disclosures. The successful candidate will be flexible and able to adapt to multiple demands while maintaining a vision of serving people who have experienced sexual violence as well as the broader community. Responsibilities of the Director of the Education and Training Institute include:              Further development and on-going management of the Education and Training InstituteOversight and management of all CCASA education and training programsWork collaboratively with the management and supervisor teams to ensure the implementation of organizational strategic, program and business plansProvide supervision and mentorship to the Education & Training Institute staff and supervisors  Initiate the development of creative and effective education and training programming through the InstituteRepresent CCASA in collaborative community initiatives and participate in the promotion of both the Institute and CCASA programs and servicesEnsure the integration of a sexual violence trauma lens within Education and Training Institute programsComplete program evaluations and funder applications and reportsProvide training and support to Institute staff in order to ensure the delivery of professional quality servicesProvide crisis support, information, advocacy and referrals when necessary * Successful applicants will be required to work some evenings and weekends and must have access to their own transportation. The successful applicants will have the following qualifications, skills and areas of specialized knowledge:Minimum, an undergraduate degree in human/social services, preferably in social work, education or adult education, or other related fieldsMinimum five to eight years curriculum development, education and training experience preferably in anti-violence and not for profit sectorsHigh level management of Education and Training Programs/Institutes including pursuing agency business and strategic planning goals and directions as these relate to the Education and Training Programs /InstituteStaff development and supervision of professional and frontline training and education staffManaging interpersonal relationships with intra and inter-disciplinary professionalsNetworking and promotional approaches within professional and community groupsKnowledge of public relations and marketingFunder report and proposal writingBuilding and supporting an effective and healthy staff teamProven skills in curriculum development, training and evaluation and ability to communicate this informationFlexibility and adaptability to changing demands and client groupsPracticing within consensus building and solution focus problem solving approachesStrong communication skills (oral and written)Anti-oppressive philosophy; respect for diversity, intersectionality, feminismAnalysis and understanding of the many forms of sexual violenceAdult education and other educational pedagogical approachesDemonstrated commitment to the pursuit of equityImpacts and effects of trauma and working through a trauma specialized lensStrategic program planning and managementPublic education/adult learning techniquesCrisis interventionCommunity and client advocacy Please visit our website at www.calgarycasa.com for more information about our programs. CCASA recognizes that Calgary is a very diverse city and we are committed to reflecting that diversity in our organization. We invite qualified applicants from all backgrounds to apply. Apply with a resume and cover letter that includes salary expectations by noon on May 7, 2021 to: Danielle Aubry, Chief Executive Officer  910 – 7th Avenue SW (Northland Building)Calgary, AB T2P-3N8Fax: (403) 264-8355 Email: https://calgarycasa.com/get-involved/careers/No Follow-Up Phone Calls or E-mails Please Thank you for your interest, only those selected for an interview will be contacted.  

YTA Support Worker1.0 FTE ENVIROS - Who We Are:    Enviros is an innovative social services agency that provides critical, individualized programs to children, youth, adults and families in vulnerable situations to meet their desired outcomes and wellness.Enviros helps our clients make strength-based changes to move to independence within a healthy community.Enviros focuses programs on the unique needs of individual clients practicing experiential learning to provide opportunities for personal discovery and growth.Enviros focuses on relationships is the foundation of our programs and what enables clients to develop skills, healthy trust and independence.Since our founding in 1976, Enviros has been an early adopter of new evidence-based best practices and has developed and informed other best practices. The Program – Youth Transitions to Adulthood Program  Our Youth Transitions to Adulthood (YTA) program acts as a transitional, life skill development program for youth who have had long-term involvement with Children and Family Services and for those with exceptional circumstances requiring intervention. This program helps youth make the most of the resources available within the community and themselves, and to teach them skills for successful transition into adulthood. Enviros assists with transitions of noncomplex and complex youth who have the potential for independence and success in areas such as education, employment and life-long significant relationships.  The Position- YTA Support Worker   As a YTA Worker you will have experience working with youth and families, extensive knowledge of community resources, and an understanding of the Child and Family Services system.  By utilizing a client-centered approach, the YTA Worker will assess individual needs of the youth; enhance awareness of community resources; provide life skills training to prepare for independence; teach problem-solving while assisting to develop healthy relationships and enhancing capacities.   For Consideration Applicants Will Need to Demonstrate the Following To be considered for this opportunity applicants will have minimally a degree/diploma in the Human Service field, experience working with youth; be aware of trauma informed practices and be reliable and able to work independently. As well, wilderness experience will be considered an asset. This person will be able to work well independently and within a team setting, have excellent time management skills and the ability to manage client and documentation workloads. This position requires good organizational skills.   The successful applicant will have the following qualifications:A current criminal record check including vulnerable sector (completed in the last 6 months)A current Alberta Intervention Record check (completed in the last 6 months)Current First Aid and CPR ‘C’Must be able to drive own vehicle (no GDL licenses) Must have a safe and reliable vehicle An ability to work as part of a dynamic teamExperience working with youth in a community setting is an assetTherapeutic Crisis Intervention, Suicide Intervention, Indigenous Teachings are an asset  How to Apply Please submit your cover letter and resume to [email protected]: attention Chris Sullivan quoting job reference #2127. Competition for this posting closes May 10, 2021 Must be available to start ASAP.   Enviros believes in the power of diversity and we are dedicated to creating a diverse, equitable and inclusive environment. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.    

Who We AreThe Alex is a non-profit health and social services organization that has provided integrated and accessible supports and thoughtful, comprehensive care to Calgarians for almost 50 years. With a full complement of health, housing, and community programs, the Alex is a hub of supports and outreach services for people who are experiencing poverty, trauma, social isolation, or health challenges including addiction. What You Will DoReporting to the CFO, the Director, Fund Development will create and implement a robust fund development strategy to develop and foster meaningful relationships with employees, donors, government funders and the community. This position is instrumental in charting the organization’s course in philanthropy and securing charitable contributions to support The Alex’s mission and vision.Collaborate with Senior Leadership Team to develop short- and long-range fund development plans and programs that support the organization’s values, mission, and general objectives.Evaluate, adjust, and develop fundraising strategy, plans and engagement activities to meet financial needs and increase stakeholder support.Designs and implement best/next practice impactful, cost-effective fund development and major gift programs, ensuring solid return on investment.Manage and research donor prospect lists, prepare materials and provide support to staff, board members, and volunteers for solicitations.Ensures there is a communications strategy and work plan to support fundraising and engagement strategies and activities. Provide general oversight of fund development activities and manage the day-to-day operations of The Alex’s development function.Develop and implement project management systems that accurately monitor and prioritize prospect potential & activity, return on investment of events and rate of return on team activity. Provide regular reports to track funds raised, potential prospects, and future activities.Oversee process of communicating reporting requirements to Research and Operations teams to ensure funders receive appropriate data on program/project achievements and statistics in alignment with funding agreements.Create opportunities, both proactively and responsively, to engage in dialogue with community stakeholders to allow The Alex to listen, learn and share information in alignment with organizational goals.Supports attainment of the organization’s fund development goals through the selection, development, motivation, and evaluation of human resources, both professional and volunteer.Works with the CEO and leadership volunteers to enable the board and its members to fulfill their fund development roles. Facilitates the optimum interaction between management and volunteers.Keep informed of changing landscape of government, business and community support for non-profit social service and health initiatives, adjusting strategy and activity to maximize opportunities.Maintain ongoing knowledge of best and emerging practices in philanthropy and fund development as well as the general fields of management and the not-for-profit sector.Practice ethical fundraising, aligned with the mission and values of The AlexWhat You BringMinimum of 5 years (non-profit) leadership experience, demonstrating increasing responsibility to a senior level with significant fund development and community engagement accountabilities with additional 10 years non-profit or fund-raising experience. Social services and/or health-related sector experience is an asset.Degree in communications, business, sales, social sciences, non-profit leadership or related field.  A combination of experience and education will be considered.Certified Fund Raising Executive Preferred. Experiencing achieving fund raising targets of 10 million+ Strong not-for-profit fund development knowledge including: Canada Revenue Agency (CRA) rules and guidelines regarding fundraising in Canada and specifically Alberta;AFP Code of Ethics and Standards of Practice and the Imagine Canada’s Code of Ethical Conduct;Donor management software (CRM), digital fundraising and peer to peer platform experienceCertification in Project Management an asset The position is based out of our Franklin Station main Community Health Centre location. Occasional travel within the city will be required. Occasional evening and weekend hours will be required for special projects, events, and deadlines in service to the organization’s mission.This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted.  For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca  

RAYS CRISIS SUPPORT WORKERLocation:                   Calgary, ABPosition Type:            Part timeHours:                         On-call: Sunday - ThursdayProgram:                    Regional After Hours Support (RAYS)Position Summary:The RAYS Crisis Worker has the unique and challenging role of providing short-term, after-hours crisis response and support to youth and families involved with Alberta's Children's Services. The Crisis Worker works collaboratively with Southern Alberta Children Intervention Services to provide support in a variety of situations including, but not limited to, childcare and/or one to one support, the transportation of children and youth between placements or upon apprehension, behavioural management, hospital supervision, and suicide and self-harm monitoring.Responsibilities:Provide behaviour management interventions and support as needed in a variety of settingsApply de-escalation strategies as neededEnsure the client’s basic needs are being metProvide constant supervision to any client that is at risk of hurting themselves or someone elseUse effective interpersonal skills to communicate complex and sensitive informationProvide a consistently high standard of care and support for clientsProvide direct and comprehensive care and assistance to clients with specialized and complex needsEnsure commitment to quality, client safety, and risk management initiativesProtect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediatelyPrepare and submit accurate reports and recordsMaintain a positive working relationship with colleagues at Children’s Services and other professionals involved in case managementMaintain personal employment records, training, and documentation as indicated by accreditation standardsSkills and experiences:  Ability to be alert and responsive during all hours of scheduled shiftAbility to respond quickly in a dynamic and changing environmentAbility to assist clients and their family members with concern and empathy, respecting their confidentiality and privacy and communicating in a courteous and respectful mannerAbility to effectively interact and relate to children in a developmentally appropriate mannerAbility to interact and build relationships with youth and adults that may be either physically or intellectually challengedAbility to remain calm and poised in urgent situationsDedication to safety measures and best practicesAbility to take initiativeAbility to work individually as well as part of a teamAbility to effectively communicate both verbally and in writingAbility to respond quickly in a dynamic and changing environmentRequirements:Degree in Human Services or related fieldCriminal Record and Vulnerable Sector Check (completed within the last three months)Child Intervention Check (completed within the last three months)Use of a reliable vehicle with $2,000,000 liability, permission to carry passengers and business coverage on the vehicle Valid driver’s license and a driver’s abstract with minimal demerits Diversity TrainingCertifications or licences appropriate to the positionRelated field experience requiredProof of Driver’s abstract completed within the last 30 daysAbility to do shift workValid First Aid or CPR certificationSelf-Harm TrainingSuicide Awareness TrainingCrisis Intervention TrainingSelf-Harm TrainingQuality Improvement and Outcomes TrainingIndigenous AwarenessWe offer the opportunity to be part of a creative and positive work environment, a competitive salary, supports for professional development, opportunity for advancement, and the chance to be part of a team that supports children, youth and families to thrive within a culturally responsive community.Please submit a cover letter and resume to [email protected] and reference “Crisis Support Worker” in the subject line.

The Children’s Cottage Society is a charitable agency established in Calgary in 1986. The Society’s mission is “Building strong children and safe nurturing families through prevention programs and support services.” We are looking to hire a Director of Development with a passion towards raising funds and awareness to support vulnerable children and families.  This position will have three areas of focus. The successful candidate will have a hands on role with the Society’s 23.5 million dollar Caring Together Campaign, a supportive and strategic role within the Society’s 1.6 million dollar annual fundraising campaign, and a strategic and supportive role in the Society’s communication strategies and requirements.In this position you will report to the Chief Executive Officer and have three direct reports: a Fund Development Coordinator, a Communications Coordinator, and a Development Assistant. QUALIFICATIONS:Post-secondary education in a relevant area.Minimum of 10 years of professional experience in fundraising with a track record of success. A strong knowledge base in communications strategies and platforms. Capital Campaign experience or knowledge would be highly valued.5 years of experience in leadership and management of staff.AFP membership and CFRE designation is considered an asset. SKILLS AND ABILITIES:Experienced in conducting capital campaigns, operational campaigns, major gifts, and donor stewardship.Knowledgeable of the Calgary philanthropic environment.Demonstrated experience in producing fundraising materials.Demonstrated knowledge of public and media relations. Experience with Fundraising Software (Raiser’s Edge).Superior verbal and written communications skills.Experience in developing and managing budgets. Knowledge of federal and provincial legislation affecting charities.KEY OUTCOMES:Annual Fundraising Goals are achievedCaring Together Campaign and communication goals are achievedAll donors and funders are recognized and honouredEthical fundraising practices are followedCommunications to the community and internally are well developed and actively implemented.RESPONSIBILITIES:                          Support and oversee the fund development department to implement and manage a $1.6 million annual fundraising budget and an annual capital fundraising budget. Manage and research donor prospect lists, prepare materials and provide support to staff, board members, and volunteers for solicitations. Ensure there is a strategy for grant applications. Participate in grant writing.Ensure that the Society has and delivers on an annual and effective signature event.Ensure that individual, corporate, foundation, and club and group campaigns are planned and executed. Provide analysis on fundraising and communications goals monthly to the CEO and quarterly to the Board of Directors. Oversee responsible tracking and acknowledgement processes of all fundraising gifts. Ensures that there is a communications strategy and work plan for all Children’s Cottage programs, fund raising and agency communications requirements.Be adept at public speaking and engaging the interest and support of donors and volunteers in the Society and its fundraising and communications activity. Acts a spokesperson for the Society as required at events and media opportunities. Participates in and provides leadership toward a $23.5 million dollar Capital Campaign which is in progress.Participates in the development of and execution of ongoing campaign communications.Leads cultivation, fund raising, and recognition events.Manages and support campaign volunteers/ambassadors.Ensures that all donor recognition process are coordinated and communicated.Participate in public speaking. Work toward engaging the interest and support of donors and volunteers in the Society and its fundraising and communications activity. Acts a spokesperson for the Society as required at events and media opportunities. Develop and implement an ongoing major gifts program.Please send a cover letter, resume and salary expectations quoting Competition #DD2021 to Careers: [email protected]Application Deadline: Until successful candidate is recruited we appreciate the interest of all applicants however will only contact those invited for an interview.For more information about the Children’s Cottage, please visit: www.childrenscottage.ab.ca

Literacy Coordinator & Digital Literacy InstructorThe AgencyThe Calgary John Howard Society (CJHS) is a charity that reduces crime and makes Calgary communities safer by helping youth and adults make positive changes and move away from criminal behaviour. We do this by addressing the root causes of crime through housing, education, employment programs and support so that individuals have alternatives to breaking the law. CJHS is committed to restorative justice and an organizational environment that recognizes the dignity and worth of each person. CJHS values diversity and inclusion and welcomes qualified applicants from all walks of life.The ProgramThe Literacy and Learning Program is delivered at various sites for adult foundational learners who wish to improve their literacy skills in the areas of reading, writing, basic computers, skills for learning and/or to accomplish specific learning goals. Targeted learners are adult men and women who face social and economic barriers and who have had, or are at risk of, criminal justice system involvement. The program’s purpose is to increase literacy skills and prepare individuals for further learning opportunities by increasing confidence and motivation to learn. Currently, services are being provided safely in person and online.   The Position Located at the CJHS main office, the Literacy Coordinator will oversee all aspects of service delivery within the Literacy and Learning Program and will work in a collaborative and integrated way with the Literacy and Adult Services Teams, the wider agency, and the community to ensure individuals have access to literacy services. The Coordinator will also work directly with adult learners, with a significant portion of instruction dedicated to group learning opportunities in digital literacy (essential software use, email and Internet basics, file management, foundational computing concepts); the Coordinator will also provide literacy tutoring to individual foundational learners. The Coordinator will conduct client interviews and assessments; complete required documentation; update digital literacy programming as needed; coordinate and conduct data collection, evaluation, outcomes reporting and adhere to agency and funder reporting requirements. Responsibilities will also include training and supporting other literacy staff; building supportive community relationships and partnerships; assisting with program marketing to external agencies and Indigenous populations; training and mentoring volunteers; and adjusting program services to best meet learner needs. The position requires 37.5 hours per week which includes instructional prep time. The Literacy Coordinator & Digital Literacy Instructor will have significant experience teaching adult foundational learners and facilitating through a learner-centered, trauma-informed lens, as well as a penchant for broad thinking and creativity to ensure effective literacy programming. They will have proficient computer skills, excellent interpersonal, communication, organizational, and case management skills. Familiarity with online instruction and experience working with marginalized populations will be considered assets, as will certification in Suicide Awareness (ASIST), Crisis Management, First Aid/CPR training, and the Brain Story. A current criminal record check (CPIC) is also required (within past three months). Applications will be accepted until a suitable candidate is foundPlease submit cover letter and resume to:Sandy Sobkowich, Community Services Manager[email protected] The Calgary John Howard Society thanks all applicants; however, only thoseconsidered for an interview will be contacted.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Tech Services Representative, you're a champion of the customer experience on the retail floor and the Tech Services centre. You enable our work, learn, and grow culture for our customers and associates. Passionate about technology, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for installing, configuring, upgrading, troubleshooting and repairing computer hardware and operating systems. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends. Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value. •Arrange service appointments, perform In-Store/In-Home computer upgrades, repairs and setups and follow up with customers. •Facilitate repairs to be done by the Warranty Depot or third-party repair partners, to ensure an optimal customer experience. •Provide training to associates on services knowledge. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •6 months to 1 year of previously related experience is preferred. •Technical system diagnostic and upgrades/repair experience is preferred. •Working towards or successful completion of high school is preferred. •Demonstrated skills in performing services/upgrades to all types of computers. •Ability to communicate with and engage customers effectively using a variety of mediums. •Proven track record of achieving customer service excellence and sales results •Ownership of / access to transportation •Technology savvy •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •We'll also ask you to work a variety of shifts including evenings and weekends. •Valid drivers' license and a vehicle is an asset in some locations for this role. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Box Bus has positions for Minivan and Cargo van owner operators for last-mile delivery in the Edmonton.The warehouse is in Edmonton.  This position requires you to have your own Cargo van or Minivan. (No cars, pickups or SUVs)Ideal vehicles are Sprinter, Transit, Promaster or Caravan.  Lots of room, not lots of weight.You are driving your own van so N licenses are acceptable.Deliveries are in Edmonton but in one zone each day, not all over the place. Typical km/day is 100 as the routes are dense. 10 am start time, 7-9--hour days. Shifts are available every day of the week for both part-time and full-time.A typical day is 80-100 stops ~$300-$400/day. Routes close to Station (5-6.5 hours) pay less than routes further out, (7.5 - 9 hours) but closer routes get done quicker.During busier Peak months (Oct-Jan) this can be $500/day or more.That works out to $35-$45 per hour typically. 7-9 Hour days.Plus bonuses during the Peak season.Essential worker position, so you'll have work even if another lockdown occurs.Full-time and part-time positions are available.Requirements:Safety Vest (Class 2), and Hard-toes Shoes/boots. (100% Mandatory at Warehouse, not on road)Winter / All-Weather Tires (Not All-Season) We will check to ensure they are up to standards.Must provide a vehicle for the work. Cargo Van / Minivan. (Cars and SUVs are too small and Cube trucks are too big. Pickups do not work for this job.)Can safely get in and out of your van multiple times a day.Have a smartphone with a data plan.Relatively clean driver abstract.No DUI/DWI or suspensions within five previous years.Able to pass a criminal background check.Excellent English communication skillsPreferred:1+ year of courier experience in the Edmonton area.Customer service background.A can-do attitude.Time management skills.Apply now!

Box Bus has positions for Minivan and Cargo van owner operators for last-mile delivery in the Calgary.The warehouse is in Calgary.  This position requires you to have your own Cargo van or Minivan. (No cars, pickups or SUVs)Ideal vehicles are Sprinter, Transit, Promaster or Caravan.  Lots of room, not lots of weight.You are driving your own van so N licenses are acceptable.Deliveries are in Calgary but in one zone each day, not all over the place. Typical km/day is 100 as the routes are dense. 10 am start time, 7-9--hour days. Shifts are available every day of the week for both part-time and full-time.A typical day is 80-100 stops ~$300-$400/day. Routes close to Station (5-6.5 hours) pay less than routes further out, (7.5 - 9 hours) but closer routes get done quicker.During busier Peak months (Oct-Jan) this can be $500/day or more.That works out to $35-$45 per hour typically. 7-9 Hour days.Plus bonuses during the Peak season.Essential worker position, so you'll have work even if another lockdown occurs.Full-time and part-time positions are available.Requirements:Safety Vest (Class 2), and Hard-toes Shoes/boots. (100% Mandatory at Warehouse, not on road)Winter / All-Weather Tires (Not All-Season) We will check to ensure they are up to standards.Must provide a vehicle for the work. Cargo Van / Minivan. (Cars and SUVs are too small and Cube trucks are too big. Pickups do not work for this job.)Can safely get in and out of your van multiple times a day.Have a smartphone with a data plan.Relatively clean driver abstract.No DUI/DWI or suspensions within five previous years.Able to pass a criminal background check.Excellent English communication skillsPreferred:1+ year of courier experience in the Calgary area.Customer service background.A can-do attitude.Time management skills.Apply now!

Box Bus has positions for Minivan and Cargo van owner operators for last-mile delivery in the Grand Prairie.The warehouse is in Grand Prairie.  This position requires you to have your own Cargo van or Minivan. (No cars, pickups or SUVs)Ideal vehicles are Sprinter, Transit, Promaster or Caravan.  Lots of room, not lots of weight.You are driving your own van so N licenses are acceptable.Deliveries are in Grand Prairie but in one zone each day, not all over the place. Typical km/day is 100-150. 10 am start time, 7-9--hour days. Shifts are available every day of the week for both part-time and full-time.A typical day is 80-100 stops ~$300-$400/day. Routes close to Station (5-6.5 hours) pay less than routes further out, (7.5 - 9 hours) but closer routes get done quicker.During busier Peak months (Oct-Jan) this can be $450/day or more.That works out to $35-$45 per hour typically. 7-9 Hour days.Plus bonuses during the Peak season.Essential worker position, so you'll have work even if another lockdown occurs.Full-time positions M-F are available.Requirements:Safety Vest (Class 2), and Hard-toes Shoes/boots. (100% Mandatory at Warehouse, not on road)Winter / All-Weather Tires (Not All-Season) We will check to ensure they are up to standards.Must provide a vehicle for the work. Cargo Van / Minivan. (Cars and SUVs are too small and Cube trucks are too big. Pickups do not work for this job.)Can safely get in and out of your van multiple times a day.Have a smartphone with a data plan.Relatively clean driver abstract.No DUI/DWI or suspensions within five previous years.Able to pass a criminal background check.Excellent English communication skillsPreferred:1+ year of courier experience in the Grand Prairie area.Customer service background.A can-do attitude.Time management skills.Apply now!

Title:Executive director - financial, communications and other business servicesJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$60.10/ Hour, for 40.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:5635, 44th StreetLloydminster, ABT9V 0B2(1 Vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsEstablish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planningEstablish objectives for the organization and formulate or approve policies and programsRepresent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functionsSelect middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditionsSupervisionMore than 20 peopleAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressurePersonal suitabilityAccurateExcellent oral communicationExcellent written communicationOrganizedEmployerHaryanvi Brothers Ltd (HBL)How to applyBy emailBy mail5635, 44th StreetLloydminster, ABT9V 0B2

Video Journalist Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media. Who we're looking for: We are looking for a Part Time Casual Video journalist to join our Calgary CityNews team. Someone who is a passionate storyteller, creative and can think outside of traditional storytelling styles. What you'll do: Work with a dynamic team to produce creative stories which capture daily life in Calgary. Come up with original story ideas and produce original stories that you will shoot and edit. Deliver stories which will stand out from the competition, emphasizing creativity over traditional methods. Your stories will be digital first, and will also deliver for all platforms (radio, TV and web) What you bring: A passion for storytelling - you know what makes a great story and know how to tell it. Ability to find original stories about people and issues which reflect Calgary's exciting and diverse communities. Experience in shooting and editing. A self-starter with a can-do, solution-oriented attitude An understanding of multi-platform coverage, not confined by a 'typical' television reporter package. News moves fast! You must be able to multi-task and deliver for multiple, daily online and broadcast deadlines Because news never stops - you are prepared to work evenings and weekends. Valid Class 5 driver's licence - or equivalent and clean driving record Here's what you can expect in return: A manager who deeply cares about your development and long-term career at Rogers A team that trusts and wants to win together Smart and accomplished colleagues who are focused on both the "what" and the "how" All the hardware (iPhone/Laptop)and software you need to succeed. What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities: Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest Wellness Programs: Homewood employee & family assistance program o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes Our commitment to the environment and diversity: Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you! If you are selected to move forward in the recruitment process, here is what you can expect: 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck! Schedule: Part time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 535 7th Avenue Sout West (811), Calgary, AB Travel Requirements: Up to 10% Posting Category/Function: Broadcasting & On-Air Talent Requisition ID: 297094At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers Sports & MediaLocation: Calgary, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Equity, Network, Telecom, Telecommunications, Part Time, Finance, Technology

Network Technician At Rogers, we are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.Because we believe connections unite us and moments define us. Come build a rewarding career at Rogers and be a driving force behind our success story!Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That's Rogers. A leading communications and media company where people come to do great work. Right now, we are looking for talented individuals to join our Network Technician team in Golden BC where you will have a chance to innovate, grow and to do what really matters. Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal - serve our customers better. As part of the recruitment process, successful candidates will be required to complete criminal, credit, and driver's license background checks. Location: Looking for someone who is local to Golden, BC. What you will do: Maintenance of Wireless Communications Network (Transport, Cellular, Power, Civil) Respond appropriately to network problems, performing effective/efficient problem analysis, Rapid troubleshooting diagnosis and prompt repair of equipment to ensure service restoral Cooperate with other departments, resources, and technicians as required to ensure Maintenance service levels are met. Plan and implement preventive maintenance routines to ensure network standards of performance. Perform upgrades on network equipment as required. Perform acceptance tests on new sites and network equipment to ensure results meet design specifications. Participate in activities associated with network optimization and build activities. Manage a diverse workload as well as manage contractor activity. Ensure all systems relating to a standalone Cell site are maintained either directly or via contracted service companies (Roads, Shelters, HVAC, Fencing, Power, etc.) Maintain current documentation of site status, complete trouble tickets, work orders, incident reports and other required reports. Maintain inventory of required parts and perform regular audits to ensure availability of parts. Administrative reporting of Mileage, Timesheet, Expenses, Equipment and Deficiency ticket updates etc. Test Wireless Air Interface performance (hand-offs, RSSI, transmit level on mobiles, dropped calls, data speeds, etc.) and investigate any changes. Shift work, overtime, and 24 hour on-call support is required on a regular and often standalone basis. What you bring: 1-3 years of telecommunications experience. Diploma or Certificate in Telecommunications or Electronics from a technical institute. Ability to work with minimal supervision. Proven ability to work in a fast-paced environment with shifting priorities. Demonstrated investigative, problem solving, analysis and troubleshooting skills. Knowledge of RF, digital transport, fibre optics, and IP Networking (TCP/IP) required. Knowledge of Cellular technologies (GSM, UMTS, LTE) Microwave and Transmission experience a must (e.g. IP, DS1, DS3,) Strong interpersonal and communication (verbal and written) skills. Standby, overtime and shift work is required. Ability to travel and work at various sites as required. Must possess a valid British Columbia driver's license and have a clean driving record. What's in it for you?We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus. Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering. Company matching contributions to charities you support. Growth & Development Opportunities: Self-driven career development programs (E.g. MyPath program). Rogers First: priority in applying to internal roles of interest. Wellness Programs: Homewood employee & family assistance program. Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions. Low or no-cost fitness membership with access to virtual classes. Our commitment to the environment and diversity: Work for an organization committed to environmental protection. Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. If you are selected to move forward in the recruitment process, here is what you can expect: 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck! Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location:1015 -3rd Avenue South (091), Lethbridge, AB Travel Requirements: Up to 75% Posting Category/Function: Technology & Engineering Requisition ID: 302708 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes:Technology || Canada (CA) || AB || Lethbridge || [[mfield2]] ||Location: Lethbridge, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Network, Telecom, Telecommunications, HVAC, Technician, Technology, Operations

Our major energy client is looking for a Senior Organizational Change Manager to lead the development and implementation of change strategies for a downstream optimization program (8401)Must Haves:15+ years experience as an Organizational Change Manager (OCM) supporting complex transformational projects in a large corporationOil and gas experience, ideally within the commercial aspects of refiningPost-secondary degree or diploma and accreditation in change methodology (PROSCI, CCMP) Apply

Title:Executive director - financial, communications and other business servicesJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$60.10/ Hour, for 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:5635, 44th StreetLloydminster, ABT9V 0B2(1 Vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksAuthorize and organize the establishment of major departments and associated senior staff positionsAllocate material, human and financial resources to implement organizational policies and programsEstablish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planningRepresent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functionsEstablish objectives for the organization and formulate or approve policies and programsSelect middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditionsSupervisionMore than 20 peopleAdditional informationWork conditions and physical capabilitiesWork under pressureFast-paced environmentPersonal suitabilityExcellent written communicationAccurateExcellent oral communicationOrganizedEmployer: Haryanvi Brothers Ltd (HBL)How to applyBy emailBy mail5635, 44th StreetLloydminster, ABT9V 0B2

Req Id: 416951 At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them. Every day our Associates across the country help Canadians find the tech they want and need. The Source is a great place to work and we are committed to your development through best in class training programs that help you do your best. Behind our in-store Associates is a supporting team of professionals who curate our product assortment, ensure on-time deliveries, create engaging marketing campaigns and help keep our systems running at peak capacity. We are passionate about what we do and look for individuals with their own passion, curiosity and genuine helpfulness to join us! Responsibilities / Job Description We're looking for Sales Leaders like You! Were looking for the best Sales Leaders to join our Store Leadership team in supporting our ongoing brand transformation. As one of Canadas leading consumer electronics and communications retailers, The Source takes pride in making our customers lives easier while on the go. We are committed to: Providing outstanding experiences for our customers Making The Source a great place to work Maintaining a standard of sales excellence The career you want As a Store Manager, you will inspire a team of sales professionals ensuring the highest quality of sale and maintaining a best in class operational standard. Our dynamic sales model provides an exciting variety of categories from streaming audio, cameras and wireless solutions for any customer. Promote an in-store culture that is focused on consistently delivering exceptional, positive in-store customer experiences Maximize sales and profits through the effective leadership of people, inventory, expense control and fixed assets as set out by the District Sales Manager Implement human resources functions by providing training and coaching opportunities (selling skills, product and operations knowledge), maintaining open communication, conducting performance and attendance management, and promoting corporate culture and values Partner with support teams to implement and execute strategies within your store, while remaining flexible to business needs and markets Responsible for the overall operational excellence of the store Skills were looking for Proven ability to build and sustain a highly successful, cohesive sales team is critical Demonstrates passion for coaching and has a natural leadership ability that people respect and follow Embodies our brand promise to life - delivering a great customer experience in a cool tech-friendly environment Embraces community involvement representing The Source in the local neighborhood and encouraging participation in charitable campaigns Upholds a firm understanding of financial results and is able to translate into effective sales strategies Speak another language? We welcome any second language (French, Mandarin, Cantonese, Korean, Tagalog, Hindi, Punjabi, Thai, and more) Position Type: Retail Stores Position: Store Manager, Brooks, Temporary, Non-mgmt Job Location: Canada : Alberta : Brooks Application Deadline: 05/06/2024 Adequate knowledge of French is required for positions in Quebec. As Canada's favourite tech retailer you have the opportunity to work close to home - and we're also proud to offer a competitive compensation package that includes an extensive recognition and rewards program, career development opportunities, multi-faceted training programs, competitive medical and dental benefits, charity and volunteer opportunities and of course, associate discounts! The Source celebrates and embraces diversity as part of our culture. We strive to be an inclusive, equitable and accessible environment that supports both our internal and external customers, ensuring everyone feels valued and respected. Accommodations are available on request for all candidates taking part in any aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements.

Application Deadline: 04/28/2024Address:350 7th Ave SWProvides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source.Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.Gathers and formats data into regular and ad-hoc reports, and dashboards.Explores and identifies enhancements and cross-sell opportunities and bringing these opportunities to the appropriate line of business contact.Actively listens to clients' concerns and diagnoses clients' service needs.Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.Accurately documents client requests using the group's tracking systems.Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.Supports the development of tailored messaging, which may include writing, editing and distributing communications.Tracks collection of client service feesCollaborates with internal and external stakeholders in order to deliver on business objectives.Executes work to deliver timely, accurate, and efficient service.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.Specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:4Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Application Deadline: 04/28/2024 Address: 350 7th Ave SW Job Family Group: Commercial Sales & Service Provides exceptional, daily operational service support to grow the Banks market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients. Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Gathers and formats data into regular and ad-hoc reports, and dashboards. Explores and identifies enhancements and cross-sell opportunities and bringing these opportunities to the appropriate line of business contact. Actively listens to clients' concerns and diagnoses clients service needs. Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate. Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship. Accurately documents client requests using the groups tracking systems. Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products. Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness. Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems. Supports the development of tailored messaging, which may include writing, editing and distributing communications. Tracks collection of client service fees Collaborates with internal and external stakeholders in order to deliver on business objectives. Executes work to deliver timely, accurate, and efficient service. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Compensation and Benefits: $37 500,00 - $69 500,00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.