Overview of salaries statistics of the profession "Digital Application Platform Business Development Representative in Canada"

Job Type:Permanent Reference code:124748 Primary Location:Toronto, Ontario, Canada All Available Locations:Toronto, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Halifax, NS; Laval, QC; Montreal, QC; Ottawa, ON; Quebec City, QC; Vancouver, BC; Winnipeg, MB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Be encouraged to deepen your technical skills...whatever those may be. Partner with clients to solve their most complex problems. Experience MyFlex and an agile work environment where work is what you do not where you do it. What will your typical day look like? As a Manager or as a Senior Manager you will: • Actively work with new and existing clients and become a trusted advisor on ServiceNow IRM • Lead and manage project teams to deliver end to end IRM projects, ensuring required levels of excellence and alignment with Deloitte's methodology • Lead proposal development, new services and solutions design and development, and thought leadership initiatives • Collaborate with colleagues and strategic third parties to develop and implement existing and new market propositions • Deliver program activities including project financial management, release management, handling change requirements, stakeholder management, resource management, steering committee reporting, testing and delivery of end-user training programs • Manage and communicate effectively to the client and provide insight to the business challenge • Analyze and diagnose client business issues to develop and recommend creative solutions • Review and ensure project and internal documentation meet Deloitte's quality standards • Manage a diverse team of talented consultants while coaching them to their highest potentialAbout the team Deloitte's Risk Advisory practice advises organizations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. Our Risk Advisory business is expanding as we increasingly are asked to help organizations adapt and respond to new risks and take advantage of new opportunities presented by digital technology and the internet. Within our Risk Advisory's ServiceNow team we have a pool of dedicated ServiceNow profesionnals with expertise in the design and implementation of IRM (integrated risk management), VRM (vendor Risk Management), SecOps (Security Operations) and other risk/security modules of ServiceNow. We design, implement and provide advisory services over numerous risk and regulatory domain areas and are seeking to grow the team within the marketplace. As part of the role, you are expected to collaborate and lead a team of professionals to deliver high quality technology solutions with a specific focus on ServiceNow Risk and Security solutions (i.e .IRM/VRM, SecOps + others) to clients. At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our team has over 100 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great enterprise service experiences. We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we can offer our Canadian clients a global capability with a highly qualified local presence.Enough about us, let's talk about you To qualify for the role you must have: • 8+ years of experience as a business and or technical management of requirements and delivery of projects as a Business Consultant / Business Development / Pre-sales, and or Project/Program Manager with ServiceNow, Archer, of another leading IRM/GRC solution. • A great understanding and deep knowledge of implementing technology or ServiceNow IRM solution, and familiarity with integrations within ServiceNow or other 3rd party application. • Accountable for deliverables by leading client engagements and teams to successful outcomes with a focus on supporting your team, client needs. • Demonstrate strong connections in the market to establish a thrive the ServiceNow IRM practice. • Worked across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge and resolve problems. • Support client pursuits business development efforts including preparing proposals and leading presentations to senior executives • Built long-term business relationships with senior client personnel and executives through engagements and networking in professional organizations. • Worked with senior the firm leaders to understand, enhance and integrate service offerings across the service line. • Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement. • Strong experience and skillsets in selling ServiceNow and service offerings to potential clients / customers, and the necessary knowledge and technical knowhow in working with customers and delivery teamTotal RewardsThe salary range for this position is $104,000 - $173,000 for a Manager and $125,000 - $231,000 for a Senior Manager and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you! By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: QC, Developer, Risk Management, Law, Equity, Quality, Technology, Finance, Legal

Job Type:Permanent Reference code:125796 Primary Location:Toronto, ON All Available Locations:Montreal, QC; Calgary, AB; Laval, QC; Quebec City, QC; Toronto, ON; Vancouver, BC Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Partner with clients to solve their most complex problems Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. What will your typical day look like?As a practitioner within the TS&T team, you will be joining a team of passionate professionals from various backgrounds, who share a common interest in technology and customer service. If you are always yearning to learn more and rise to new heights in a fast-paced environment that is continuously evolving, this is the place for you. By joining our team, you will contribute to our shared success. You will not only be involved in the delivery activities of our consulting mandates, but also in various practice development initiatives. You will deliver consulting mandates by following proven practices and by ensuring the complete satisfaction of our customers. You will work closely with senior leadership of our team, and you will work directly with our clients. You will play a key role in delivering high quality analysis and insights across a breadth of client business. You will have the opportunity to leverage leading research, analytics, and industry insights to provide solutions to our clients. You will be part of an inclusive team that loves collaborating, taking on challenges, and exceeding expectations.About the teamThe Technology Strategy and Transformation (TS&T) practice works closely with CxOs at the intersection of business and technology to articulate and solve key business problems, leveraging technology. The focus is to maximize business value from IT investments, drive organizational performance, and help our clients become more agile and productive. Our team brings an independent and technology agnostic perspective across all aspects of the technology mandate and the business-technology lifecycle, ensuring alignment and readiness to serve the overall business vision. Our people include cross-industry professionals, ex-CIOs, and tech experts supported by powerful assets and robust frameworks.Enough about us, let's talk about you 2 to 5 years of consulting experience, or 5 years or more of relevant experience in technology management, strategy, or business analysis Master's degree in management, technology, or engineering and well-versed in both technology and business fields Passionate about modern technology and their applications in the business world Exhibits high intellectual adaptability, including strong critical thinking skills, analytical abilities, and the capacity for lateral/creative thinking, identifying key client issues, conducting analysis, and developing recommendations Strong ability to navigate complex and ambiguous situations based on understanding of the client problem and directions given by the leadership Thrives in a fast paced and collaborative team environment with experience managing multiple priorities and delivering commitments on time Strong communication skills to present recommendations and deliver effective presentations Strong PowerPoint and Excel skills to build analysis and views for client executives and leadership that is easy to understand and conveys the story to solve the problem at hand An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work Ability to translate business objectives into functional and technical solution requirements Practical experience and demonstrated knowledge of IT services taxonomy including cloud, application / product services, IT infrastructure services, business process services, contact / call centre, telecommunications and / or workplace technology services Knowledge of how a Technology (or IT) function operates, engages with the business, IT portfolio management lifecycle (e.g., SDLC), latest operating model trends (i.e., product and platform models, scaled agile) Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.Total RewardsThe salary range for this position is $72,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Call Center, QC, Developer, Consulting, Equity, Customer Service, Quality, Technology, Finance

Job Type:Permanent Reference code:124920 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. What will your typical day look like? In your role as a Solution Architect, you will be responsible for envisioning and developing new digital products.You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery. Responsibilities: Lead clients, complex projects, drive business requirement gathering, manage scope and client expectations Design long-term, reliable, and end-to-end technical architectures. Develop functional architecture design and contribute to product vision Transforms detailed requirements into a complete, detailed systems design document Supports creation of interface specifications and call flows for the various components in the design Provide inputs to create Agile user stories based on marketing business requirements Provide technical support for analysis of business requirements and applicability to the current or planned Platform/Enabler/API Platform capabilities Participate in end-to-end functionality assessment during solution testing phases Serve as a technical liaison between the business, project team and developers/testers Collaborate with IT infrastructure teams (DevOps, Cyber, networking) to deploy and maintain applications About the team Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Enough about us, let's talk about you You bring: Minimum of 10+ years of industry related experience (financial services, government or banking) Minimum of 7+ years in an architect capacity Minimum of 5+ years of experience in leading architecture activities like designing, roadmap, & proof-of-concepts. Prior experience in native application architecture and deployment in Microsoft Azure Proven ability to lead multiple customers, complex projects, and multiple initiatives Prior hands-on experience in web-based technologies including Microsoft .Net, ASP.NET Web API and complementary business layer and front-end technologies like AngularJs, ReactJs, NodeJS, etc., Prior hands-on experience with Microsoft SQL Server, MongoDB, Cosmos DB, Oracle etc., A Bachelor's degree or equivalent in Computer Science, Business Administration, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments Ability to travel and / or work from a Deloitte office 10-15% of time Preferred Microsoft Azure certifications (AZ300 through and including Azure 305) Experience working with SAFe or Agile development processes Exposure to Cloud Cognitive Services and AI platforms TOGAF or SEI - Software Architecture Certification etc., Familiarity with PowerBI or similar enterprise-class reporting / analytics tools Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, Solution Architect, ERP, Front End, Cloud, Technology

Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Supporting and helping is at the heart of everything we do at our contact centres, and we're proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you'll have opportunities to grow and make a meaningful difference to our customers, our communities and our business. Job Details What You'll DoAs the voice of TD, you'll be passionate about understanding our customers. Whether you're assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you'll help us offer personalized support to our customers whenever they need it. You'll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers. As a valued member of our Contact Centre Team, you will: •Make people's day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions. •Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. •Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. •Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. Job Requirements What You Need to SucceedWe're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter. •High School Diploma or equivalent • Bilingual: French & English •Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.) •Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. •Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). •Flexibility, resiliency, and a positive attitude when responding to challenging situations. •Ability to work both independently and as part of a team. •Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. Additional Information We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide in-person training and onboarding sessions to ensure you've got everything you need to succeed in your new role. Interview ProcessWe'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. #LI-NACO #IN-NACO NOC: 14201 This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!

Job Type:Permanent Reference code:125936 Primary Location:Toronto, Ontario, Canada All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. Have many careers in one Firm. Experience a firm where wellness matters. Be part of a firm that leads the way and pushes themselves to look like contemporary Canada. In a rapidly changing world where information has a significant value, supply chains are interconnected and there is uncertainty when doing business on a global basis, information security and privacy have become board level issues.What will your typical day look like? In your role as a Solution Architect, you will be responsible for envisioning and developing new digital products. You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery. Responsibilities: • Lead clients, complex projects, drive business requirement gathering, manage scope and client expectations. • Design long-term, reliable, and end-to-end technical architectures. Develop functional architecture design and contribute to product vision. • Transforms detailed requirements into a complete, detailed systems design document. • Supports creation of interface specifications and call flows for the various components in the design • Provide inputs to create Agile user stories based on marketing business requirements. • Provide technical support for analysis of business requirements and applicability to the current or planned Platform/Enabler/API Platform capabilities. • Participate in end-to-end functionality assessment during solution testing phases. • Serve as a technical liaison between the business, project team and developers/testers. • Collaborate with IT infrastructure teams (DevOps, Cyber, networking) to deploy and maintain applications. • About the team • Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.About the team Deloitte's Cyber Risk Services helps our clients to be Secure, Vigilant and Resilient in the face of an ever increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions, using proven methodologies and tools. Our services help organizations address timely and pervasive issues such as identity theft, data security breaches, data leakage, cybersecurity, and system outages across organizations of various sizes and industries, with the goal of enabling ongoing, secure, and reliable operations across the enterprise. The environment at Deloitte is made up of intellectually curious, smart people; including world class security and privacy experts. Your mix of work will help foster your leadership skills and you will develop relationships with a team that you respect and have fun with. In addition, you will have the opportunity to identify areas of work that are of particular interest to you.Enough about us, let's talk about you You bring: • Minimum of 10+ years of industry related experience (financial services, government or banking) • Minimum of 7+ years in an architect capacity • Minimum of 5+ years of experience in leading architecture activities like designing, roadmap, & proof-of-concepts. • Prior experience in native application architecture and deployment in Microsoft Azure • Proven ability to lead multiple customers, complex projects, and multiple initiatives. • Prior hands-on experience in web-based technologies including Microsoft .Net, ASP.NET Web API and complementary business layer and front-end technologies like AngularJs, ReactJs, NodeJS, etc., • Prior hands-on experience with Microsoft SQL Server, MongoDB, Cosmos DB, Oracle etc., • A Bachelor's degree or equivalent in Computer Science, Business Administration, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments. • Ability to travel and / or work from a Deloitte office 10-15% of time. Preferred: • Microsoft Azure certifications (AZ300 through and including Azure 305) • Experience working with SAFe or Agile development processes. • Exposure to Cloud Cognitive Services and AI platforms • TOGAF or SEI - Software Architecture Certification etc., • Familiarity with PowerBI or similar enterprise-class reporting / analytics toolsTotal RewardsThe salary range for this position is $83,000 - $173,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our shared values While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm. They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte. Every day, we live our Purpose through the following five shared values: Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We're also committed to creating opportunity and leading the way to a more sustainable world. Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility. Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being. Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions. Collaborate for measurable impact: We approach our work with a collaborative mindset, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact. The next step is yours Sound like The One Firm. For You? At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you! By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, Solution Architect, ERP, Front End, Testing, Technology

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe MarTech Implementation Consultant is responsible for supporting the implementation and maintenance of all digital analytics tools and Adobe Marketing technology integration for our Manulife US segment. You will collaborate with digital channel owners to ensure proper tagging of their marketing technology and tracking of specific elements/dimensions and partner with IT on the continuous development process of enhancements made on our web and app properties. The MarTech Implementation Consultant will drive efficiencies across the organization and set best practices for all business units. They are at the forefront of digital analytics implementation technology advancements and explore areas of opportunities.A successful candidate will have experience in multiple subject areas; particularly around analytics technology and digital analytics tagging strategy, and a strong understanding of digital measurement. The implementation consultant will work collaboratively with various stakeholders from digital marketing, optimization, IT, and external providers to deliver best-in-class tagging solution guidance, data integration, and digital analytics governance. S/he will devise the standardized tagging methodology that will drive the IT-led architectural decisions required to support the platform and will oversee its implementation to ensure that the most relevant variables may be easily extracted using digital analytics and marketing technology systems.Key Accountabilities:Support the implementation and maintenance of Digital analytics tools (Adobe Analytics, Tag Management System -Adobe Launch) for the new/existing web properties.Work closely with business analysts to define implementation requirements, Functional/Tagging Specification Documents and maintain documentation on processes of implementation.Collaborate with IT on continuous development work and closely align initiatives on our web properties.Develop, customize, and troubleshoot events and tags in complex environments with the use of JavaScript, XML, HTML, and CSS.Implement analytics tracking codes and assist in quality assurance to ensure tagging functionality across all web properties.Conducting A/B tests, and experience targeting on various web pages to optimize and personalize the user’s web experience through Adobe Target and recommend changes that enable stakeholders to make appropriate strategic decisions.Look for cutting-edge best practices in digital analytics enablement such as event-driven data layer standardization, Adobe MarTech integration, etc. Job Requirements (Education, Experience, Knowledge, Skills, and Competencies):Undergraduate degree in engineering, computer science, or IT-related fieldAt least 3 years of experience in digital analytics such as Adobe Analytics or Google Analytics, focusing on measurement of digital performance, data integration, and development.Strong JavaScript, XML, HTML, CSS, and computer programming conceptsAdvanced knowledge of dynamic tagging solutions (Adobe Launch/DTM, Google Tag Manager)Hands-on experience in event-driven data layer implementation for Adobe AnalyticsHands-on experience creating and maintaining SDR implementations.Adobe Analytics and related Adobe Experience cloud tools expert (Adobe Experience Manager, Target, Audience Manager, RT-CDP, Adobe APIs etc.)Self-motivated team player with a strategic mindsetStrong organizational, communications, and time management skillsAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$70,350.00 CAD - $117,250.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionJoin our Individual Insurance Technology Leadership Team!Affinity Markets serves 3 million customers through advisors, brokers, sponsors, agents, and direct online. We offer a wide breadth of protection products, including life, living benefits, mortgage creditor, health, dental, and travel insurance. In 2023, we onboarded the largest sponsor group in Company history; we now have the opportunity to reimagine and transform how we enable our customers to interact with us providing strong digital experience and stable technology solutions.Technology is a critical enabler to get us from where we are today, to where we’re going, which involves driving the art of the possible in technology solution delivery. This role reports to the VP, Head of Individual Insurance Technology and will be a member of the Affinity Markets Leadership team. The successful candidate will own the roadmap and day-to-day delivery for digital technology solutions and administration systems that enable our Affinity business. The incumbent will lead a high caliber team of technology professionals and be a champion of technology driving organizational change which is critical to the successful delivery of the overall Affinity Technology strategy. The role will provide direction, oversight & program leadership to the technology teams ensuring timely and efficient deployment of applications, mitigating technical debt, and ensuring systems are safe, sound, and secure. This leadership role is an incredible opportunity to have a significant, strategic impact on our organization, our distribution partners, and our customers.This role partners closely with the Head of Affinity Operations and the Head of Affinity Product & Platforms to provide digital technology solutions that enable our customers and partners to interact with us 24/7. The role will also serve as a connecting point to Global and Canadian Segment Shared Service Technology teams. Key Accountabilities: Partner with Product Ownership to develop technology roadmaps that deliver on business strategies and market requirements.Represent and lead the architecture, development, testing, implementation, and delivery of large-scale technology solutions with adherence to Global Strategy standards and accountable for Key Performance & Key Risk Indicators as well as Outcomes and Results.With input from business leaders and Value Stream Partners, lead the prioritization of work efforts within, and across, Value Streams while ensuring technical priorities are given equal focus keeping systems safe, sound, and secureDeliver on Technology specific financial and Strategic Cost Management (SCM) targetsRecruit, retain and empower an impactful technology team that is highly engaged, proactive and business outcome focused.Model our Manulife values to drive the ongoing change required to evolve Canadian Technology organization; develop and drive a culture of continuous improvement and innovation.Manage talent across the team for development and succession and rotate expertise throughout the team.Manage key vendor relationships and contracts.Achieve and sustain employee engagement scores.Job Requirements: Minimum of 7-10 years of progressive leadership experience in technology strategy execution for large scale organizations; experience in the Insurance industry preferred Demonstrated success in leading transformational changes within an engineering culture; an ability to navigate a complex, highly regulated, marketing focused, growth business. Demonstrated ability to develop and implement a technology strategy and tactics to drive business goals, in collaboration with external and internal partners. Strong financial and business insight with demonstrated ability to manage large technology budgets.Demonstrated success at senior cross-functional project delivery involving multiple technical teams, partners, and business functions, including Risk. Strong Portfolio Management Skills, including the ability to manage multiple complex projects at the same time and under tight deadlines, operating in a cross-functional environment. Exposure and experience in such areas as agile, digital, emerging technologies, and Legacy (e.g., mainframe systems).Exceptional communication skills with a talent for engaging both technical and non-technical collaborators. Strong vendor management experience and skills with demonstrated success establishing long-term cost-effective partnerships. Experience in incident management is advantageous. Bachelor’s degree in computer science, computer engineering, management of information systems or equivalent experience; bilingualism is beneficial. Technical Leadership:Software engineering practices & approaches.Agile Methodologies and experience with Delivery processes.Solution Focused - focused on results and leads team to deliver solutions that deliver business & technology value.Technology Savvy - highly capable and informed on technology, demonstrating innovative ideas to and deliver results with the future in mind.Leadership Attributes:Change Enablement.Solution Focused; capable of delivering results, leading a diverse technical team.Ability to communicate at all levels to both technical and non-technical partners.Leading with Excellence and Drive; Motivated and driven to getting things done to a high standard.Influence & Persuasion.Collaboration.Transparent leadership. Working Condition: Some travel as required.Primary staff locations are Waterloo, Toronto (Canada) What can we offer?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact. About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$123,400.00 CAD - $229,300.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Job Type:Permanent Work Model:Hybrid Reference code:125984 Primary Location:Toronto, ON All Available Locations:Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Learn from deep subject matter experts through mentoring and on the job coaching Build your leadership skills at Deloitte University. Have many careers in one Firm Are you looking for a new opportunity in technology? Do you want to continue your professional development to reinforce and expand your chosen career path? Take a look at this exciting position! What will your typical day look like? As a Senior Manager in Digital & Automation Advisory, with a focus on Controllership Automation you will review and contribute to the planning and execution of projects primarily associated with BlackLine & Workiva implementations, contribute to business development, keep current on new software functionality and its proper use and applications, review client deliverables prepared by junior staff and develop staff skillsets related to: technical knowledge, communication skills, leadership and project management. You will also have opportunities to serve clients and / or support local office teams around the country and / or internationally, contribute to market and eminence initiatives (including development of new service offerings and marketing campaigns within the practice), develop materials for and participate in the delivery of presentations to clients and firm personnel, and mentor and develop teams of advisory resources. About the team Our Accounting Operations Advisory team focuses on enabling CFO's and their Finance teams for success. We focus on applying our deep knowledge of financial reporting requirements, controls and processes to the operational aspects of Finance - "How" Finance does what it needs to do and where it can enhance the value it brings to the organization. Our core services include CFO / Finance Effectiveness Workshops, Finance Operating Model Assessments, Finance Process Mapping / Redesign, and "Fix Finance" projects (designed to remediate or upgrade finance processes, controls, documentation, systems and tools), and a broad range of Technology Advisory services from assessments, selections, and implementation advisory. The Digital & Automation practice within our Accounting Operations Advisory team is rapidly expanding. The D&A team is a dynamic group who are focused on helping clients improve their financial services through the use of technology. A career in Technology will offer you the opportunity to: Work in a challenging, fast growing, and collaborative team environment with like-minded people who are eminent in their respective technical field Identify needs and develop technological solutions to complex financial problems through debate and discussion, in teams and with clients Continue your professional development to reinforce and expand your chosen career path Assume role as designed in-house BlackLine expert, training colleagues and clients on how best each system can fit their financial needs. BlackLine and Workiva are software-as-a-service applications which introduce automation to different activities in the Record-to-Report cycle. BlackLine automates different steps in the financial close process including; account reconciliation, task management, matching transactions, system-to-system tie outs, variance analysis, and centralization of journal entry postings. Workiva is a reporting compliance platform that enables the use of connected data and automation of reporting across finance, accounting, risk, and compliance. The candidate would ideally be highly motivated with experience implementing BlackLine; knowledge and experience with other ERP (Enterprise Resource Planning) and CPM (Corporate Performance Management) tools is an asset, along with any experience supporting clients through all phases of the implementation lifecycle. Enough about us, let's talk about you You are someone with: CPA designation and minimum 10 years of work experience including at system implementation and understanding of the different phases of the software development lifecycle; Experience in a finance role/in providing assurance, consulting & advisory services to finance functions Prior experience using or implementing BlackLine and/or Workiva solutions. Experience in developing business cases, value realization, roadmaps, cost/benefit analyses and communicating to a range of audiences. Strong technical skills & experience with accounting processes, internal controls, risk assessments, IFRS, ASPE, Public Sector Accounting Standards. Expertise in financial management disciplines such as financial process design, budgeting and planning, financial reporting, financial performance management and business case development Additional expertise in one or more of the following areas considered an asset: Process Redesign, Business IT Strategy, Corporate Strategy, or Shared Services Experience in Finance, IT or Audit, considered as a very strong asset; Capacity to think about requirements from a strategic perspective (options available, pros / cons or different options) Strong project management, facilitation and presentation skills Broad advisory skills Proven ability to deliver the full cycle of project management accountabilities (experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership) Operational (ability to translate the "what is required" into the "how it's done") Problem solving (ability to "find it" and "fix it" Strong technical skills and experience with accounting processes, internal controls, risk assessments, IFRS, ASPE, Public Sector Accounting Standards Total RewardsThe salary range for this position is $100,000 - $205,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: ERP, Project Manager, Marketing Manager, Consulting, Performance Management, Technology, Marketing, Human Resources

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionOverview:As part of our transformation journey, we are looking for a Senior Full Stack Software Engineer to support Manulife's Insurance Technology value streams/product lines. You will be required to be agile focused and have a passion for pragmatic and collaborative solutioning. Work with the business to fulfill product requirements and have a keen eye to reuse and assess segment contributions. You will be key to successful delivery.With a strong background of hands-on Engineering and Architecture, you will support the insurance product lines in their current and future state architectural design, issue resolution and solutions considerations for associated value streams. You will be responsible for collaborating with our product line engineers, and their constituent technologies, in addition domain focused solution architects.Pragmatism is essential to this role with strong communication capabilities and a collaborative approach with both business and technical collaborators alike. Working closely with the divisional architecture team (Product, Domain and Enterprise) and the Value Streams across Insurance Technology, contribute to proof of technology initiatives, fulfill both non-functional and functional requirements and provide support in the definition and delivery of our pivotal initiatives. In addition, have a strong tie to the cross-divisional architecture groups and global domain architects for alignment of technology requirements, capabilities, and adoption.Inspiring and supporting the delivery teams as they drive forward is a must in this technology leadership role.Job Specific Accountabilities:Applies knowledge of cloud platformsAssists with analysis of how business requirements can be technically implemented.Integrates large and sophisticated systems.Applies problem-solving to address challenges and concerns.Helps institute outstanding technology capabilities with diligence, attention to detail and intuitionHelps implement sophisticated organizational and planning skills to developmental projectsBalances contending priorities while adhering to deadlines and aligning resources with value demandsHelps craft online and mobile IT architecture, drawing on knowledge of open source and/or commercially available platformsApplies industry standard processes and design patterns to build scalable and secure solutions that have outstanding technical performanceDevelops system implementation plans/processes and supervise the development, integration, testing and launch stages of ProductAssists in driving the implementation of key processes related to building Product as a digital businessEvaluates third-party suppliers, products and solutions and engage in/leading collaborative discussionsDesigns and establish an accredited third-party supplier network of IT/digital delivery partnersApplies disciplined coding practices to enable agility and delivery of high-quality codeAbility to do impact analysis and propose high level system solutions for new developmentsKnowledge & Skills:Deep understanding of business strategy and contribute to the crafting of software/platform/infrastructure architecture plans to support business outcomesKnowledge or experience with Cloud based architectures, API gateways; demonstrate and communicate a passion for digital products and servicesExperience with large or sophisticated system integration projectsGood track record of dealing with sophisticated customized solutions requiring creative & sophisticated investigations and evaluations of alternative architectural solutionsStrategic business insight and understanding of organization strategy and ability to craft information systems to deliver that strategyExperience leading and collaborating across teams to ensure successful delivery of solutionsCollaborative demeanor, willingness to work with team members; able to mentor, participate in code reviews, share skills and methodsConstantly learns from both success and failureGood organizational and problem-solving abilities that enable you to lead through creative abrasionGood verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomesExperiments with new technologies and understanding how they will impact what comes nextMinimum Experience:10+ years in Senior Engineering roles, working hand-in-hand with Architecture groupsHands-on experience delivering large-scale solutions using REACT, node.js, NextJS, Dot NetExperience in Monitoring / Logging tools such as New Relic, Devo, DynatraceKnowledge in SonarQube, Fortify and SnykDevOps and APIs (Jenkins, Snyk, Pivotal Cloud Foundry, Azure, and SonarQub)Cloud platform (AKS)Experience working on large transformation projects and strategyBachelors of Science in Computer Science or equivalentPreferable previous work experience in Financial Services or digital companyWhat can we offer:Competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.Our commitment:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity, and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationCAN, Ontario, Waterloo, 500 King Street NorthSalary range is expected to be between$92,190.00 CAD - $171,210.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Data & Business Advisor Job ID 2024-120712 City Vancouver Work Location Corporate Admin-520 W 6th Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0900-1700 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as a Data & Business Advisor with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Data & Business Advisor to join the Regional Quality Improvement Team. Apply today to join our team! Reporting to the Manager, the Data & Business Advisor plays a key role to fulfill the data & analytics needs of the Medical Quality Leadership and Practice (MQLP) team. MQLP team supports medical staff to build their capacity and capability so they can proactively engage with the system to improve clinical practice and health care quality. The incumbent works with medical staff to gather the requirement of their data needs for their quality improvement and practice enhancement effort, extracts & analyzes data from enterprise data warehouse, and liaises with other partners in the organization, such as Data & Analytics, IMITS, and other EMR vendors. The incumbent plays an integral role to support the medical staff in a complex & evolving data infrastructure & ecosystem. The ability to develop methodologies and also pay attention to technical details is expected. The experience of creating insights & compelling stories through data visualization is a must. Being self-motivated to expand skills, being curious to understand system level picture, and being open to trial new solutions is desired. Proficient skills in analytical & BI tools such as MS Excel, MS SQL, Tableau, Power BI, or other equivalent tools. As a Data & Business Advisor with Vancouver Coastal Health you will:Act as a project manager for assigned Decision Support projects by identifying major milestones, associated tasks and timelines, by monitoring progress and managing deliverables. Provide consultative services relating to Decision Support. Perform liaison role with Senior Leadership Team and program/service directors to establish user requirements.Provide leadership and development support for identification of performance indicators across the organization. Provide consultative services relating to quality management principles, concepts, tools and methods. Prepare relevant educational materials and formal presentations.Provide information support and leadership through expert analytical expertise, facilitation and coaching skills. Develop data collection tools and designs and implement databases. Provide expert assistance on the assessment of data validity and reliability. Provide analysis and application of appropriate statistical tests to information.Prepare confidential analytical reports and briefings for the Senior Leadership Team, as required, using information at the provincial and regional level in addition to corporate information sources. Maintain current awareness of provincial and regional uses of quality, utilization and financial information and potential implications of associated methodologies.Support redesign initiatives by performing diagnostic evaluations and by participating in process review and redesign. Identify redundant and non-value added tasks and work with project teams to align staffing requirements with revised processes. Provide project management, evaluation and measurement expertise and consultation services to teams, as required.Implement resource management strategies, such as clinical pathways, across the organization and monitor effectiveness.Provide development expertise in comprehensive, integrated report design and presentation of financial, statistical and clinical information using desktop on-line application processing tools. Require extensive liaison with Senior Leadership Team and other levels of management and access to detailed information of all types (including clinical information, financial information, payroll information, case cost information etc). Design reports with drill-down/roll-up capability at all levels of the organization structure, using information at the encounter level.Develop and maintain a database inventory detailing database elements, definitions, hierarchical design, interfaces, and hardware and software platforms. Liaise with Information Management Information Technology Services to accurately define data extracts from corporate systems and to establish a data transfer timetable to the Decision support Database. Work collaboratively with the Decision Support Team to prototype and test Decision Support applications.Maintain awareness of current information management trends and issues through literature review; conducting industry comparisons; benchmark reviews; seminars and workshops. Communicate with Decision Support Team to prototype and test Decision Support applications.Communicate user requirements to clinical appraisal and coding personnel. Provide education and instruction in use of on-line reports and databases, as developed.Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned. Qualifications Education & ExperienceMaster’s degree in Business Administration, Information Systems or equivalent plus three years experience in Information, Utilization Management and Quality Management.Knowledge & AbilitiesAdvanced analytical and problem solving skills.Excellent communication skills.Expertise in the area of Decision Support including concepts, tools, methods and workload measurement.Knowledge of database design and report design at the intermediate to advanced level.Knowledge and skills in the development of dashboards, KPIs and BSC an asset.Knowledge of healthcare databases an asset.Advanced proficiency with desktop analytical tools including MS Office, SQL, SAS or other equivalent tools. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Posting Title CLK 12R - Customer Service Representative Position Classification Clerk R12 Union GEU Work Options On-Site Location Smithers, BC V0J 2N0 CA (Primary)Salary Range $52,803.18 - $59,607.79 annually, plus $36.53 bi-weekly isolation allowance for Smithers. Close Date 4/7/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Service Delivery/Service BC Job Summary Apply your expertise and passion for innovation to this rewarding career opportunityMINISTRY OVERVIEWDedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.DIVISIONAL OVERVIEWService BC is government's chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member's unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division's overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division's service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful, and are committed to delivering "Service with Heart".JOB OVERVIEWThe Service BC Customer Service Representative (CSR) maintains a positive, empathetic, and professional attitude when providing service and answering inquires. It requires the ability to identify and assess peoples' needs to effectively and efficiently deliver an excellent customer service experience.The CSR provides services in-person, by phone, and through digital channels. The ability to provide clerical and administrative support such as data entry, reviewing applications for completeness, handling payments, and providing appropriate solutions, within government guidelines to a diverse population of people is essential to this role.JOB REQUIREMENTS Minimum Grade 12 graduation or equivalent (GED). Experience providing inclusive customer service to diverse clienteles. Experience using digital applications to search for and record information. Preference may be given to applicants with the following: Multiple years of experience in any of the above requirements. Experience providing in-person customer service. Experience providing customer service though phone or digital channels. Experience delivering customer service in a high volume, fast-paced, rapidly changing environment. Experience with conflict resolution and de-escalating situations. Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns. Experience maintaining administrative files and record keeping. Experience delivering service in a regulated or legislated environment following processes and procedures. Customer Service training and/or education. Experience handling financial transactions. WILLINGNESS Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.). For questions regarding this position, please contact [email protected] About this Position: This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services Employees of the BC Public Service must be located in BC at the time of employment. Smithers is a town in northwestern British Columbia, approximately halfway between Prince George and Prince Rupert and is also known as the Gateway to the north. Smithers is known for its world class skiing and fishing (in particular for steelhead ). Other popular activities include soccer, volleyball, hockey, baseball, downhill mountain biking, cross-country skiing, hiking, quadding and snowmobilingWorking for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Posting Title CLK 12R - Customer Service Representative Position Classification Clerk R12 Union GEU Work Options On-Site Location Campbell River, BC V9W 6Y7 CA (Primary)Salary Range $52,803.18 - $59,607.79 annually Close Date 4/4/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Service BC / Service Delivery Job Summary Apply your expertise and passion for innovation to this rewarding career opportunityMINISTRY OVERVIEWDedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.DIVISIONAL OVERVIEWService BC is government's chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member's unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division's overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division's service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful, and are committed to delivering "Service with Heart".JOB OVERVIEWThe Service BC Customer Service Representative (CSR) maintains a positive, empathetic, and professional attitude when providing service and answering enquires. It requires the ability to identify and assess peoples' needs to effectively and efficiently deliver an excellent customer service experience.The CSR provides services in-person, by phone, and through digital channels. The ability to provide clerical and administrative support such as data entry, reviewing applications for completeness, handling payments, and providing appropriate solutions, within government guidelines to a diverse population of people is essential to this role.Job Requirements: Minimum Grade 12 graduation or equivalent (GED). Experience providing inclusive customer service to diverse clienteles. Experience using digital applications to search for and record information. Preference may be given to applicants with one (1) or more of the following: Multiple years of experience in any of the above requirements. Experience providing in-person customer service. Experience providing customer service though phone or digital channels. Experience delivering customer service in a high volume, fast-paced, rapidly changing environment. Experience with conflict resolution and de-escalating situations. Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns. Experience maintaining administrative files and record keeping. Experience delivering service in a regulated or legislated environment following processes and procedures. Customer Service training and/or education. Experience handling financial transactions. Willingness Statements: Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.) Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the ministry(Note: It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position). For questions regarding this position, please contact [email protected]. About this Position: An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services This position has full time on-site requirements. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] .ca or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply:Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.Resume: YES- A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Create, design new project test plans to qualify the contents of project requirements and functional specifications. Design, test cases listed in the project test plan. Improve test specifications by analyzing the root causes of technical issues, and develop testing solutions for those root causes. Create and apply new approaches as necessary to improve the productivity and efficiency of testing. Acquire customer inputs for project testing purposes. Technical lead in guiding junior engineers. Works with minimal supervision on complex projects with latitude for independent judgment. Moderate level of skill with extensive proficiency across multiple product lines.Siemens Digital Industries Software is seeking to hire a Quality Assurance Engineer as a part of sustained worldwide growth. This is an exciting opportunity to contribute during the entire software life cycle of our leading CAE/CFD tool Simcenter STAR-CCM+. You will be a key member of the team while working independently to prepare test plans, test cases, and review testing checklists and validating the solutions delivered by development. Your uncompromising attention to detail will be required to run, monitor and triage regression tests on a regular basis, while your knowledge and experience will help to improve test coverage, tools and processes.The Quality Assurance engineer will document all problems and work to resolve them; report progress on problem resolution to management. The QA engineer must communicate proactively and effectively with team members locally and global team leads, project managers, software developers and management on issuesSiemens Digital Industries Software offers a competitive benefit package and a professional working environment. Siemens Digital Industries Software is a world-leading supplier of CAE/CFD solutions to the global engineering community.ResponsibilitiesResearch new product functionality.Develop and document test plans and procedures to verify that our software products and releases meet the established functionality and performance goals.Implementation of Software Testing strategies including the execution of System, Integration, and Unit testing to fulfil the quality requirements on our products.Test the products, documenting and communicating the results of that testing.Detailed reporting of software defects, communication of risks to leads and follow-up with stakeholders to ensure prompt resolution of issues.Develop automated testing procedures and programs to enhance certification efforts.Contribute to strategic directions for the entire Quality team.Collaboratively contributes to plans for overall quality improvement, and obtaining signoff from all stakeholders as required.Contribute to projects to improve our investment in various test frameworks.Effectively work with a globally dispersed team.Participate effectively in cross-functional teams.Work with other development areas to improve fault prevention higher up the development stream.Participate in testing projects as the representative of Quality Assurance.Mandatory SkillsMaster's or Bachelor degree in Engineering fieldExperience in the CFD / CAE industry.Experience in commercial CAD Packages like NX, SolidWorks , CATIA, 3D-CAD or Ansys Design ModelerGood understanding on modeling concepts and Geometry cleanupKnowledge in CFD workflow and experience in PreprocessingGeneral experience in preparing, carrying out simulations and post processing results in CFD software.Programming knowledge (knowledge/experience with JAVA, C++, Scripting languages).Strong Verbal and written communication skills.Responsibilities :Hands-on experience with STAR-CCM+ CFD Software.Candidate should have Experience with the commercial CAD Software's such as NX,CATIA,CREOExperience with STARCCM+ CAD clientsAble to create large industrial CAD cases and investigate the failures within STAR-CCM+.Able to preprocess (CAD Cleanup) the geometry for the CFD analysis.Additional experience with Ansys or other commercial CFD packages would be an advantage but not essential.Experience with the scripting experience in Python,Java.Experience in managing a multi-platform (Windows / Linux) test environment.Comfortable working a matrix environment!Demonstrated knowledge of Quality theories and practices.Experience working in Agile and Waterfall SDLC environments.Enjoys networking with peers in the industry to share best practices.Self-motivated individual with a strong work ethic and a desire of continuous learning.Ability to apply advanced level technical skills cooperatively in a challenging, fast paced environment on a team with experienced professionals.ExperienceMinimum One or two years of hands on experience in any CAD commercial software's in CFD field1 to 2 years Quality Assurance and /or Testing will be an additional advantageWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We are SiemensA collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.Siemens Software 'Transform the everyday' and 'Accelerate transformation'#LI- PLM#LI-HybridSalary: . Date posted: 03/28/2024 09:12 PM

Dear Aspirant!We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!Use your skills to move the world forward!As a Business Tester, you will:• Work in with consultants and business representatives in an international environment.• Use and adjust testing tools on different contexts.• Review Software Requirements (in the form of typical requirements or User Stories) to ensure testability, unambiguity and completeness of those.• Drive forward a "test-driven approach" within requirements engineering.• Prepare Test Data.• Design, maintain and Execute Test Cases.• Report and manage Defects.• Define Test Processes.• Plan and Support User Acceptance Testing.• Plan and Support automated testing into the regular build/ continuous integration process.To make a difference, you must have:• Experience in modern test methods and technologies for cloud-based software products and CI/CD tools.• Knowledge in Azure, Power Platform (Power Apps, Power Automate) and Postman would be nice to have.• Experience in test management and TEST FIRST approaches (E2E Workflow Test, Behavior/Test Driven Development etc.).• Understanding of Software Requirements (such as business processes, Use Cases, User stories or others).• Experience working in an agile environment (Scrum, SAFe).• Excellent oral and written skills in English.• Strong willingness to learn and attention to detail.• Good communication and networking skills in an intercultural environment and across all management levels.• Be proactive, be a technology and business knowledge seeker, work with a team and be able to solve problems.• Know how to interact with all different kinds of teams and what is expected of him/her.Join us and be yourself!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.Make your mark in our exciting world at Siemens.This role is based in Bangalore, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds Find out more about Siemens careers at: www.siemens.com/careersSalary: . Date posted: 04/01/2024 07:53 PM

Job Type:Permanent Reference code:126130 Primary Location:Toronto, ON All Available Locations:Toronto, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. What will your typical day look like? In your role as a Solution Architect, you will be responsible for envisioning and developing new digital products.You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery. Responsibilities: Lead clients, complex projects, drive business requirement gathering, manage scope and client expectations Design long-term, reliable, and end-to-end technical architectures. Develop functional architecture design and contribute to product vision Transforms detailed requirements into a complete, detailed systems design document Supports creation of interface specifications and call flows for the various components in the design Provide inputs to create Agile user stories based on marketing business requirements Provide technical support for analysis of business requirements and applicability to the current or planned Platform/Enabler/API Platform capabilities Participate in end-to-end functionality assessment during solution testing phases Serve as a technical liaison between the business, project team and developers/testers Collaborate with IT infrastructure teams (DevOps, Cyber, networking) to deploy and maintain applications About the team Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Enough about us, let's talk about you You bring: Minimum of 10+ years of industry related experience (financial services, government or banking) Minimum of 7+ years in an architect capacity Minimum of 5+ years of experience in leading architecture activities like designing, roadmap, & proof-of-concepts. Prior experience in native application architecture and deployment in Microsoft Azure Proven ability to lead multiple customers, complex projects, and multiple initiatives Prior hands-on experience in web-based technologies including Microsoft .Net, ASP.NET Web API and complementary business layer and front-end technologies like AngularJs, ReactJs, NodeJS, etc., Prior hands-on experience with Microsoft SQL Server, MongoDB, Cosmos DB, Oracle etc., A Bachelor's degree or equivalent in Computer Science, Business Administration, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments Ability to travel and / or work from a Deloitte office 10-15% of time Preferred Microsoft Azure certifications (AZ300 through and including Azure 305) Experience working with SAFe or Agile development processes Exposure to Cloud Cognitive Services and AI platforms TOGAF or SEI - Software Architecture Certification etc., Familiarity with PowerBI or similar enterprise-class reporting / analytics tools Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, Solution Architect, Front End, ERP, Cloud, Technology

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe OpportunityJoin the leadership team of Manulife Bank as we make Canadians lives better by saving them money and time with their banking. As the leader of our product engineering team, the AVP, Technology, Manulife Bank, ensures we develop, drive and support technology strategies that enable Manulife Bank to achieve their strategic objectives. Reporting to the CIO, Canada Segment, this position will work in close collaboration with the Canadian Division Technology (CDT) team and the Leadership of Manulife Bank and will act as a key senior technology partner and thought leader to develop and implement the right technology solutions to drive the business. The successful candidate will establish an appropriate organization in support of agile development/delivery for all Manulife Bank initiatives ensuring compliance with required OFSI regulations and will provide ongoing “thought leadership” with technology solutions to enhance the customer experience. The position is a dynamic leadership role and is accountable for the management of key technologies that includes the following as scope: Full Product Development Lifecycle Continuous improvement initiatives New Business Modernization Projects Bank core systems and surrounding capabilities Lead architecture, API and data strategy Key Accountabilities Strategic Technology Development Lead the development, testing, implementation and delivery of large scale technology solutions that deliver value to customers and execute against the technology strategy to drive the Manulife Bank business goals - both strategic and operational with a key accountability to be able to balance a relentless commitment to strategic thinking with a relentless commitment to implementing to drive the technology strategy related to the Bank Strategy. Focus is on Business Leading Technology (e.g., cloud), as the theme to continuous development of strategic technology thinking. Alignment of Manulife Bank technology strategies with the fast-paced changes in our competitive industry segments. Timely and efficient deployment of business applications, adhering to Global Strategy standards and Business Unit specific technology Key Performance & Key Risk Indicators as well as Outcomes and Key Results (OKRs) Manage the delivery of self-serve technology solutions to ensure they are safe, sound and secure mitigating technical debt and lowering organizational risk Accountable for delivering all IT aspects of Bank Projects. Works with direct reports and partners to address emerging issues and delivery projects on time, on budget, and within scope. Act as a technology thought leader to the business to increase their understanding of emerging and available technologies to drive the business strategies efficiently and with a customer centric lens. As a catalyst for change, maintain relationships throughout Manulife to identify technical practices that can be adapted to the advantage of Manulife Bank Technology. Effective stakeholder management, including collaborating with internal and external Manulife Bank partners to drive and deliver enterprise grade solutions quickly and efficiently. Operations and Compliance Oversee all aspects of technology for the Manulife Bank. Responsible for the delivery of a stable processing platform, which meets the required service levels of the business. This includes modernization of platforms as required. Ensure various components and applications of the platform are compliant within the regulatory framework for each of the applicable business functions. Partner closely with key risk stakeholders within the bank to ensure solutions meet industry risk practices (OSFI B-10 and Operational guidelines). Adhere to Global Standards, Complaince and Information Risk Management technology requirements Establish operating and investment budgets that are consistent with short and long-term Manulife Bank financial goals. Deliver on Technology specific financial and Strategic Cost Management (SCM) targets People Leadership Drive an impactful culture that focuses on profitable growth while caring about the customer and each other. Inspire, coach, guide and actively engage employees, resulting in top quartile engagement scores. Manage performance, provide formal and informal feedback and coaching. Establish accountabilities and performance standards. Build talent capability and engage employees through focused career discussions and professional development opportunities. Demonstrate inclusive behaviors and provide opportunities to collaborate across teams. Foster an environment where employees share insights and generate ideas, to become more innovative and create new value for the customer in everything they do. What we are looking for Minimum of 7-10 years of progressive leadership experience in technology strategy execution for large scale organizations; experience in the Banking industry preferred Previous experience leading high performing Product, UX, UI teams within Digital Banking with prior success building roadmaps to optimize digital customer experience. Demonstrated success in leading transformational changes within an engineering culture; an ability to navigate a complex, highly regulated, marketing focused, growth business. Demonstrated ability to develop and implement a technology strategy and tactics to drive business goals, in collaboration with external and internal partners. Ability to go into the weeds and whiteboard, plus an executive presence for high-level leadership conversations and presentations. Demonstrated success at senior cross-functional project delivery involving multiple technical teams, stakeholders, and business functions, including Risk. Strong Portfolio Management Skills, including the ability to manage multiple complex projects at the same time and under tight deadlines, operating in a cross-functional environment. Experience and understanding of OFSI and Bank Act. Experience in a federal regulatory environment an asset, and appreciation for evolving dynamics and trends related to a regulatory environment. Exposure and experience in such areas as agile, digital, emerging technologies, Bank Fintech, and Legacy (e.g., mainframe systems). Solid experience partnering with fintech and the nuances of these partnerships. Exceptional communicator with a talent for engaging both technical and non-technical stakeholders. Strong vendor management experience and skills with demonstrated success establishing long-term cost-effective partnerships. Experience in incident management is advantageous. Bachelor’s degree in computer science, computer engineering, management of information systems or related field; bilingualism is beneficial. What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$123,400.00 CAD - $229,300.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Posting Title CLK 15R - Senior Customer Service Representative Position Classification Clerk R15 Union GEU Work Options On-Site Location Merritt, BC V1K 1B8 CA (Primary)Salary Range As of April 7, 2024 - $59,015.56 - $66,749.47 annually Close Date 4/24/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Service BC / Service Delivery Job Summary An excellent senior opportunity for a dedicated professionalMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. DIVISIONAL OVERVIEW Service BC is government's chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member's unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division's overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division's service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful and are committed to delivering "Service with Heart".JOB OVERVIEW As the Senior Customer Service Representative (SCSR), you will provide service in a broad range of statutory and other programs by in-person counter service, telephone and correspondence contacts. The SCSR is the front-line contact in the delivery of these services. As the SCSR, you are expected to be knowledgeable and customer service-oriented, and to exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC. You will also provide daily staff supervision, including the delegation of tasks/work assignments.If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after. As the Senior Customer Service Representative (SCSR) with Service BC in Merritt, you will be the front-line contact in the delivery of a diverse range of statutory and other programs in a fast-paced environment.Job Requirements: Minimum grade 12 graduation required, or equivalent (GED). Experience providing inclusive customer service to diverse clienteles. Experience with conflict management and dealing with emotionally charged individuals or groups. Clerical/admin experience, education and/or relevant training. Experience in word processing and other computer applications such as MS Word, Outlook, Excel. Experience leading teams, projects, or the delivery of a program. Experience resolving customer/client complaints or addressing issues within a team. Experience using digital applications to search for and record information. Preference may be given to applicants with the following: Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution. More years of experience in any of the above requirements. Supervisory experience in a unionized environment. Completed a training program focused on customer service/service excellence. Experience providing service through multiple channels (e.g., in-person, phone, email). Clerical and Administrative office experience in a public service sector environment. (i.e. Municipal, Provincial, Federal). Experience in handling financial transactions (e.g., payment processing, cash handling) from the public. Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy. Experience providing in-person customer service. Proviso / Willingness Statements: Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects. Willingness to travel occasionally, for varying lengths of time. For questions regarding this position, please contact [email protected] About this Position: This position has full time on-site requirements. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. Employees of the BC Public Service must be located in BC at the time of employment. Merritt is a city in the Nicola Valley of British Columbia, Canada, where urban lifestyle meets outdoor adventure. Whether you are a fishing enthusiast, a country music fan, or a culture lover, Merritt has something for you. Enjoy the annual country music festival, the Kamloopa Powwow, or the hundreds of lakes that surround the city. Merritt also has many community parks to explore and relax in. Merritt is a four-season destination that offers a variety of activities and attractions for all ages and interests.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO-Please do not submit a cover letter as it will not be reviewed.Resume: YES-A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.Online Questionnaire: YES-You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information:A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services

Position SummaryInterior Health is looking for an experienced Specialist, Business Analysis to join our team on a full time permanent basis at our Kelowna location.What we offer:-Employee & Family Assistance Program-Employer paid training/education opportunities-Employer paid vacation-Medical Services Plan-Employer paid insurance premiums-Extended health & dental coverage-Municipal Pension Plan-Work-life balanceSalary:Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees. About the job:In accordance with the established vision and values of the organization, the Specialist, Business Analysis will support the goals of business & operations transformation through partner collaboration, process improvement, and end-to-end delivery of new innovative digital solutions for the corporate departments at Interior Health. The Specialist, Business Analysis will define in conjunction with the Manager and lead the vision, strategy, and execution of initiatives to ensure alignment with the business needs of Interior Health and the Digital Health portfolio. This includes working with business units to document business requirements, define scope and objectives for projects, and develop specifications and other artifacts that will be used in the development of solutions to improve business operations and gain efficiencies across the organization.In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.Typical duties and responsibilities:• Performs detailed analysis and requirements documentation that will be used to deliver business solutions, system integrations, and enhancements to existing applications, in collaboration with functional areas and external providers. • Liaises with corporate departments to understand the services, processes, and information systems in place and work with technical professionals to recommend solutions that meet business needs.• Leads the implementation and deployment of Business Solutions projects, providing oversight of work by establishing work schedules, assessing priorities, assigning tasks, and communicating with other departments.• Leverages business knowledge and expertise in the analysis of technology trends and current vendor updates to identify opportunities for process improvements, keep functional areas informed, and assist with the deployment of vendor updates.• Participates in IT related change management activities and go live support processes.• Facilitates collaboration sessions with respective business owners, business process experts, vendors, and end-user representatives.• Reviews and evaluates proposals for Digital Health projects; make recommendations to ensure cost effective implementation of solutions that would add value to IH operations.• Collaborates with the information security team to ensure platforms and solutions are in alignment with information security standards, best practices, and organization policies.• Works closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of new technologies.• Identify and mitigate risks in business processes and technology.• Advocate, implement and document information technology standards, best practices, procedures, and innovation trends.• Adopts agile methodologies to speed up end-user feedback cycles and end-to-end delivery timelines.• Participates in reviews and meetings and provide updates on project progress.• Performs other related duties as assigned.QualficationsHonouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).Education, Training, and Experience• Baccalaureate Degree in Computer Science, or Business Management. • Minimum of five (5) years in managing a complex business environment (preferably health care) including responsibilities for planning, project management, system development, staff development, and supervision.• Or an equivalent combination of post secondary education, training, and experience. Skills and Abilities• Solid customer, vendor, and consultant relationship management and performance management skills. • Detailed understanding of the function, process, and integration of information technology in a healthcare environment.• Understand/exposed to a variety of software development approaches and methodologies including Agile and Waterfall.• Excellent communication skills with the ability to communicate clearly and effectively at all levels of the organization and at a provincial level and possessing political awareness in the health care environment.• Demonstrated ability to lead, plan, manage, implement, and organize major projects and to problem solve. • Demonstrated ability to effectively prioritize and execute tasks in a highly dynamic, fast paced, continually changing environment.• Ability to utilize research and experiential knowledge to question and create change and innovation.• Proficiency in systems, software, and processes necessary for the position.• Physical ability to perform the duties of the position.

Job Type:Permanent Work Model:Remote Reference code:126185 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Ottawa, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like? We are looking for a Director, Product Group Leader, Digital Platforms. Responsibilities include: Lead IT management, planning, architecture and design, engineering, deployment, operations, and maintenance of enterprise-wide solutions delivery and the product portfolio. Lead the governance for decision-making and financial accountability for the solutions, development, and funding of value streams Lead and motivate delivery teams to deliver solutions through Agile development, promoting culture of excellence. Plan and lead stages of product development and its related projects/releases and how each affects the business, to include approving costs, timelines, and standards to be met, and monitoring these through each project. Drive overall execution of strategy by aligning account team, development hubs and other technology services Focal point for demand management and prioritization Define and implement KPIs to track value realization for all new and existing technology asset investments Keep abreast of industry best practices and bring relevant insights and solutions to meet the organization's strategic business needs while identifying opportunities for innovation Build 'trusted advisor' relationships with senior business leaders, as well as foster collaboration between technology teams. Define technical evaluation criteria and participate in product selection for technology architecture domains. Resolve technical approaches at a directional level and ensure all major technical decisions result in a coherent systems design. Foster support and product roadmap relationships with application vendors and handle and communicate upgrades and updates. Develop annual strategy, budgets, work plans, and project schedules in partnership various collaborative partners. Maintain comprehensive budget and resource management plans, which will include full time US employees, India staff, contractors, and vendors Guide preparation of financial reports and forecasts and other ad-hoc financial analysis as requested. Collaborate with leadership to define and guide the strategic technical direction for the products / platforms. Maintain expert level knowledge of designated products and facilitate collaborative development of technology standards, roadmaps, and leading practices Continuously drive the improvement of service quality, availability and performance, working closely with deliveryleaders to identify areas of improvement and define action plans to meet current/future business requirements Accountable for ensuring risk identification, forecasting, assessment, mitigation and reporting processes are in place and adhered to by all impacted parties About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about you Bachelor's Degree in Computer Science or related field required 15+ years in progressive technology leadership roles including experience leading a team, setting priorities and plans to meet global business goals and objectives 10+ years of experience within a programming and application system environment 10+ years' of relevant IT experience within professional/financial services and senior leadership experience in a software development organization Experience working with business sponsors, product owners and development teams to define requirements and lead scope of defined features and functions during project lifecycle Expertise in leading the delivery of mid-to-large technology solutions Experience in maintaining integrity, accountability, transparency and quality in governance, performance and reporting activities Deep understanding of the latest technology, market and trends Experience with SDLC methodologies (Agile, SCRUM, RUP, other) Experience in cloud applications delivery Total RewardsThe salary range for this position is $140,000 - $260,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Cloud, Computer Science, Design Engineer, Developer, Equity, Technology, Engineering, Finance

Job Type:Permanent Work Model:Remote Reference code:126185 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Ottawa, ON Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Experience a firm where wellness matters. Be expected to share your ideas and to make them a reality. Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like? We are looking for a Director, Product Group Leader, Digital Platforms. Responsibilities include: Lead IT management, planning, architecture and design, engineering, deployment, operations, and maintenance of enterprise-wide solutions delivery and the product portfolio. Lead the governance for decision-making and financial accountability for the solutions, development, and funding of value streams Lead and motivate delivery teams to deliver solutions through Agile development, promoting culture of excellence. Plan and lead stages of product development and its related projects/releases and how each affects the business, to include approving costs, timelines, and standards to be met, and monitoring these through each project. Drive overall execution of strategy by aligning account team, development hubs and other technology services Focal point for demand management and prioritization Define and implement KPIs to track value realization for all new and existing technology asset investments Keep abreast of industry best practices and bring relevant insights and solutions to meet the organization's strategic business needs while identifying opportunities for innovation Build 'trusted advisor' relationships with senior business leaders, as well as foster collaboration between technology teams. Define technical evaluation criteria and participate in product selection for technology architecture domains. Resolve technical approaches at a directional level and ensure all major technical decisions result in a coherent systems design. Foster support and product roadmap relationships with application vendors and handle and communicate upgrades and updates. Develop annual strategy, budgets, work plans, and project schedules in partnership various collaborative partners. Maintain comprehensive budget and resource management plans, which will include full time US employees, India staff, contractors, and vendors Guide preparation of financial reports and forecasts and other ad-hoc financial analysis as requested. Collaborate with leadership to define and guide the strategic technical direction for the products / platforms. Maintain expert level knowledge of designated products and facilitate collaborative development of technology standards, roadmaps, and leading practices Continuously drive the improvement of service quality, availability and performance, working closely with deliveryleaders to identify areas of improvement and define action plans to meet current/future business requirements Accountable for ensuring risk identification, forecasting, assessment, mitigation and reporting processes are in place and adhered to by all impacted parties About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about you Bachelor's Degree in Computer Science or related field required 15+ years in progressive technology leadership roles including experience leading a team, setting priorities and plans to meet global business goals and objectives 10+ years of experience within a programming and application system environment 10+ years' of relevant IT experience within professional/financial services and senior leadership experience in a software development organization Experience working with business sponsors, product owners and development teams to define requirements and lead scope of defined features and functions during project lifecycle Expertise in leading the delivery of mid-to-large technology solutions Experience in maintaining integrity, accountability, transparency and quality in governance, performance and reporting activities Deep understanding of the latest technology, market and trends Experience with SDLC methodologies (Agile, SCRUM, RUP, other) Experience in cloud applications delivery Total RewardsThe salary range for this position is $140,000 - $260,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yours At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative . We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Job Segment: Developer, Cloud, Computer Science, Design Engineer, Equity, Technology, Engineering, Finance