Overview of salaries statistics of the profession "B2B Sales Support Associate in Canada"

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do At Solutionshop, we support customers with anything they need to be successful - everything from Print, Design, Digital Marketing, and Shipping Services. Solutionshop is one of the fastest growing areas at Staples. Our network of over 300 print locations & 6 closed-door print production centres gives us the firepower to be a leading print business in Canada. As Program Account Specialist, you will bring the vision of Solutionshop alive by executing new digital storefronts on Staple's B2B print platform. You will work with clients to gather digital assets, confirm functionality requirements, build, deploy, and onboard new customers to the platform. You will partner closely with B2B team to support the ongoing needs of customers and assist with new strategic account opportunities as makes sense. Specifically, you will: •Onboard new accounts by working with clients to ascertain their storefront site needs, develop site structure, determine opportunities for new functionality •Lead sitewide maintenance for all sites across the platform, ensuring content is up to date, sites are functioning properly and identified content or programming issues are rectified in a timely fashion •Review of inbound content updates and projects and in partnership with team Supervisor, delegation of tasks to Specialists •Develop test cases and troubleshoot site behaviour on platform systems along with the integration of all existing platforms including Fusion Pro, SalesForce and AS400 •Perform end-to-end review of web application functionality including customer, production, vendor, and administrative facing elements to ensure all parties receive proper information •Identify and evaluate obstacles and systems conflicts to provide recommendations and ultimately implement workable solutions •Code Variable Data Printing files through Fusion Pro & Java Script and testing of customer supplied databases to eliminate any unexpected code behaviour •Development of all training materials including virtual training, participant/instructor guides/job aids, support tools for systems-based content Some of what you need •3+ years in ecommerce development with expertise in digital storefronts •Has worked with system integration, specifically within Salesforce and POS (Point-of-Sale) •Familiarity with print process/workflow •Post-Secondary degree •Knowledge of Fusion Pro and Java Script •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Remote Office environment •May require travel through Canada, possibly US (approx. 10%) #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Senior Analyst, Sales Audit, your primary responsibility will be to review the Point-of-Sale (POS) and Order Management System (OMS) transaction data for accuracy. This involves balancing out cashiers, cash registers, and/or an entire store day, which validates the totals from POS and OMS against the calculated and tendered totals of transactions. Specifically, you will: •Audit store cash deposits against each transaction day. Review the stores' cash reporting package and ensure its accuracy and completeness. •Audit store POS transaction postings to the AS400 and work with IT to ensure missing transactions are recovered and posted •Reconcile the Staples gift card program and other programs as required for retail stores, B2B and corporate orders •Reconcile online credit card settlements and collaborate with Digital team to investigate variances •Report non-compliance and fraud to store operations and asset protection •Liaise with external service providers (such as banks, Moneris, Amex, Desjardins, Flexiti and MSTS) to resolve customer escalations and disputes related to their transactions at Staples •Provide support to the asset protection team, as well as the business (including merchandising, operations and marketing) with various projects and sales growth initiatives •Provide escalation support to IT, Digital and Corporate Customer Care teams •Provide reports on Staples credit programs such as Desjardins, Flexiti and MSTS •Store Occurrence Reports and Insurance and Claims Management Liaison. Liaise with external providers and internal stakeholders, such as legal, risk management, asset protection, store operations and HR, with occurrence report details •Distribute chargebacks received from the banks to the stores. Provide support to the stores on customer chargeback resolutions. •Provide support for various external/internal audits (financial, sales tax, PCI compliance and other audits) Some of what you need •Minimum of 3 years of work experience in a sales audit, accounting or related field •University degree or equivalent with a finance focus •Strong understanding of retail operations POS and AS400/JDA systems •Experience in cash reconciliations and tender variance investigations in a retail environment •Proficient with Microsoft Office with strong to advanced Excel Skills •Bilingual is a definite asset •Accounting knowledge an asset •Curious •Approachable •Passionate •Solution finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information • Office Environment (Hybrid working model, remote working and the office.)

Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Sales Audit Analyst, your primary responsibility will be to review the Point-of-Sale (POS) and Order Management System (OMS) transaction data for accuracy. This involves balancing out cashiers, cash registers, and/or an entire store day, which validates the totals from POS and OMS against the calculated and tendered totals of transactions. Specifically, you will: • Distribute financial reports to various levels of management • Audit store cash deposits against each transaction day • Review the stores' cash reporting package and ensure its accuracy and completeness • Audit store POS transaction postings to the AS400 and work with IT to ensure missing transactions are recovered and posted • Responsible for the reconciliation of the staples gift card program for retail stores, B2B and corporate orders • Report non-compliance and fraud to store operations and loss prevention • Support the stores with the Staples credit programs • Work with store managers and supervisors to resolve issues regarding financial variances • Liaise with external service providers (such as banks and Staples Credit issuers) to resolve customer escalations and disputes related to their transactions at Staples • Fulfill corporate gift card requests • Distribute chargebacks received from the bank to the stores • Provide support to the stores on customer chargeback resolutions • Data entry of tax-exempt customer information submitted by stores Some of what you need • 2-3 years of work experience in an accounting or related field • University degree or equivalent with a finance focus • Good understanding of a retail POS system, experience in daily cash reconciliations (deposit preparation, key-punching in AS400) and preparation of the weekly sales audit package would be assets • Basic understanding of financial statements and concepts is required • PC skills (i.e. Excel) are required • Knowledge of AS400 system is a definite asset • Bilingualism in French/English is a definite asset • Curious • Approachable • Passionate • Solution finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Office Environment (Hybrid - remote working and the office.) #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Outside Sales Rep, you will lead the development of a portfolio of high potential and high value copy and print business customers. Through your passion for building strong relationships you will deliver holistic copy and print solutions to our customers, serving as their "go-to" person for their copy and print needs, thereby allowing them to turn their goals into reality. As we evolve and transform into the Working and Learning Company, you will be inspired to be your best every day and make your mark. Specifically, you will: •Seek and drive regional and national sales opportunities by engaging high potential and high value business. Retain and expand relationships to achieve portfolio retention, sales, service, and profitability objectives, and proactively develop relationships with new small business clients. •Cultivate and build strong business relationships and drive for excellence in every part of our business. •Partner with our customers to understand their needs, identify opportunities, develop potential solutions and offer the best options for their businesses. •Review and monitor sales, revenue and service performance against plan, identify gaps and share best practices. Apply business development and relationship management sales and service principles, practices and techniques (incl. pre-call planning) to support the achievement of target level sales of all products and services. Track and report on sales and service activities and outcomes. •Contribute to business plans regarding new business opportunities, increased profitability, and portfolio growth potential based on knowledge of local marketplace. •Provide efficient and effective response to call-in or customer referrals if/as/when required. Some of what you need •Prior experience in a print sales/account management or customer facing role in print industry. •Multi-year experience selling to small and medium sized business customers. •Post Secondary degree or equivalent. •Comprehensive knowledge of products and services offered in the commercial printing industry. •Ability to build and nurture relationships, influence and negotiate with stakeholders to support the needs of the business and business initiatives and priorities. •Strong business acumen; Ability to build business case, understanding of local market, pricing strategies, competition, and key suppliers. •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •This is a mobile position that includes calling and client meeting activities. •Phone, email and text access to all assigned clients. •Required to work a varying work schedule in order to meet the needs of the business. •Travel on-site to client locations.

Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Basic: • Demonstrates leadership tendencies. • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

ADP est à la recherche d'un gestionnaire de district des ventes externe Merci de votre intérêt! Laissez-nous vous en dire un peu plus… Êtes-vous infatigable, débordant d'énergie et prêt à faire bouger les choses? Avez-vous le pouvoir de transformer des problèmes en solutions de premier ordre? Plus important encore, aimez-vous les gens et vous épanouissez-vous dans un milieu collaboratif au rythme rapide? Oui? Nous avions le sentiment que vous étiez un candidat idéal. Ne vous contentez pas de nous croire sur parole…poursuivez votre lecture et constatez-le par vous-même! #bonjourtravail Tout d’abord, laissez-nous vous donner plus de détails au sujet d'ADP. Nous croyons que les grandes entreprises sont bâties par des gens formidables - et pour eux. Chaque jour, nous nous efforçons de concevoir une meilleure façon de travailler afin d’aider les employés d'entreprises du monde entier à rester productifs et à réaliser leur potentiel. Nous axons toujours le développement sur les personnes, en commençant par notre propre culture unique et par des gens comme vous. En tant que gestionnaire de district des ventes externe, vous vendrez des solutions ADP, y compris des solutions relatives à la paie, aux impôts, aux ressources humaines et aux avantages sociaux, à des clients nouveaux, en personne ventes sur le terrain) et virtuel. Vous agirez en tant que partenaire d’affaires consultatif présentant les solutions de pointe d’ADP aux directeurs financiers, aux administrateurs des ressources humaines et de la paie, aux propriétaires de petites entreprises et à d’autres intervenants d’entreprises, allant des organisations Fortune 100 aux petites entreprises innovatrices. Vous fournirez des conseils d’expert et ferez usage de votre esprit entrepreneurial pour bâtir votre volume d’affaires. Ne vous en faites pas si vous n’avez pas d’expérience en vente; nous sommes reconnus pour notre formation en vente de grande qualité et nous vous enseignerons comment tirer parti des dernières technologies pour vous mettre sur la voie du succès. Pour commencer, votre gestionnaire indiquera les objectifs quotidiens relatifs au nombre d’appels, au temps de conversation et à la prise de rendez-vous − lesquels visent tous à vous permettre de partir du bon pied. À mesure que vous faites vos preuves et que vous vous familiarisez avec votre rôle, vous gagnerez de l’autonomie et de la flexibilité quant à votre horaire quotidien et à votre équilibre vie personnelle/professionnelle un horaire déterminé du lundi au vendredi, sans travail les fins de semaine!), et aurez la possibilité de fixer des rendez-vous virtuels ou de vous rendre dans les bureaux des clients. N’oubliez pas les commissions non plafonnées, les voyages récompense et les occasions promotionnelles dans un environnement agréable et amical − tout cela en gagnant une grande crédibilité au sein d’une équipe de vente d’avant-garde dans une entreprise technologique stable et grandement respectée. Vous reconnaissez-vous? Esprit d'entreprise.Vous êtes dynamique, optimiste quant aux possibilités, passionné par la concrétisation de votre vision et vous prenez des risques réfléchis pour y arriver. Sens de l'initiative et ambition.Ambitieux, rien ne vous arrête. Déterminé à réussir à tout prix, vous persévérez jusqu’à ce que vous atteigniez votre objectif. Esprit d'innovation.Vous sortez des sentiers battus et transformez les problèmes en solutions, les idées en actions et les plans en résultats. CE QUE VOUS FEREZ: Responsabilités Faire avancer notre entreprise Travaillez sur un territoire protégé pour conclure des ventes, décrocher des contrats et atteindre vos objectifs de vente. C'est aussi simple que cela! Transformer des clients potentiels en clients fidèles et adeptes enthousiastes À l'aide d'une stratégie de sollicitation à froid, établissez des relations avec des clients potentiels, découvrez les véritables besoins de leur entreprise et recommandez les bons produits et services ADP. C’est ce qu'on appelle du réseautage. Approfondir les relations au sein de la famille ADP Renforcez les relations au sein de la famille ADP en réalisant des ventes croisées stratégiques auprès de clients existants, en présentant d'autres nouveaux produits et nouvelles solutions fantastiques d’ADP Attendez… ce n'est pas tout! Collaborer au quotidien Agissez à titre de conseiller de confiance auprès de vos clients. Travaillez chaque jour avec des clients internes et externes, et établissez et entretenez de bonnes relations avec eux. EXPÉRIENCE EXIGÉE :Exigences obligatoires Diplôme de l'école secondaire De 2 à 5 ans d'expérience fructueuse en vente Motivation axée sur les objectifs et capacité éprouvée d'atteindre et de dépasser les quotas mensuels/annuels Excellentes compétences en communication verbale et écrite et en relations avec la clientèle LES ÉLÉMENTS SUIVANTS CONSTITUENT DES ATOUTS : Qualifications privilégiées Capacité à faire de la sollicitation à froid, avec assurance, affabilité et persévérance Motivation, sens de l'initiative et excellentes compétences en gestion du temps Capacité à travailler de façon autonome et en équipe VOUS AIMEREZ TRAVAILLER ICI PARCE QUE VOUS POURREZ : Donner libre cours à votre passion et vous amuser.Restez vous-même dans une culture très diversifiée où l'originalité est appréciée. Garder une longueur d'avance. Un environnement agile et dynamique offre de nombreuses possibilités d'avancement. Devenir un véritable « je-sais-tout ».Notre milieu offre des possibilités de formation continue et de perfectionnement, même pour les apprenants les plus insatiables. Être en pleine santé.Vous profiterez des meilleurs avantages sociaux dès le premier jour, parce que des employés en bonne santé sont des employés heureux. Si vous avez lu jusqu'ici, nous devons vous demander ceci :Qu'attendez-vous? Soumettez votre candidature dès maintenant! ADP is hiring a District Manager, Outside Sales. Are you ready for your next best job where you can control your financial future - and achieve that perfect work-life balance you’ve been searching for? Are you ready to grow your career with a formal career path at an established, respected, global leader? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? Yes? We had a feeling this could be a perfect match. Don’t just take our word for it… read on and see for yourself! As a District Manager, Outside Sales, you will sell ADP solutions, including payroll, tax, human resources, and benefits to new and existing clients in person and virtually. You will serve as a consultative business partner introducing ADP’s leading solutions to Chief Financial Officers, Human Resources and Payroll Administrators, Small Business Owners, and more at companies ranging from Fortune 100 organizations to small, innovative businesses. You’ll provide expert guidance and use your entrepreneurial spirit to build your book of business. We are known for our high-quality sales training and will teach you how to use the latest technology to set you up for success. To start, your leader will provide daily goals around the number of dials, talk-time, and appointments set - all to get you off to the best start possible. As you prove yourself and settle into the role, you’ll find autonomy, flexibility within your daily schedule, work-life balance a set schedule Monday - Friday, no weekends!). Let’s also not forget the uncapped commission, incentive trips, and promotional opportunities in a fun and friendly environment - all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to #MakeYourMark? Apply now! To learn more about Sales at ADP, watch here: http://adp.careers/Sales_Videos What you'll do: What you can expect on a typical day: Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business. Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it’s not all business; you will make life-long friendships here. Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. TO SUCCEED IN THIS ROLE: Required Qualifications Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. Agile Solution Seeker. You’re a problem solver who can find an answer, or a solution, even in times of fast-paced change. Continuous Learner. You’re always learning, growing, and questioning what was done in the past to make things better. A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experience could include: 2+ years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry, OR Experienced skills including teamwork, resilience, negotiation, trust-building, and a ''never lose'' mentality earned to build relationships, impact businesses for the better, and achieve success. Ability to successfully build a network and effectively use social media for sales Running a full sales cycle from prospecting, vetting potential clients, presenting/demoing products, and closing the deal Nice to Have: 2+ years of B2B Sales experience in a quota driven environment YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Grow your career in an agile, fast-paced environment means plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. What are you waiting for? Apply today! Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Express Employment Professionals, Cloverdale/Langley, is an ISO 9001 certified, full service staffing firm that offers a full range of staffing services, including permanent staffing, contract staffing, temporary placement, evaluation hire, flexible staffing and professional search for both the industrial, office, and professional markets. Recruiting for a B2B Salesperson (30% inside/70% outside) We are a leader in franchise business. You will be part of a 5 person team of an office which is part of a global company with a local style. This office has been established since 2004 and the US head office is established since 1985. training and on-going support will be provided.Although our franchisees come from very diverse backgrounds, they have one common purpose:To Help People SucceedIf you have the drive to help people succeed and are ready to achieve this goal, then we have the position for you!! We provide a comprehensive and continuous training program to advance your career. Learn cutting edge technology and industry leading best practices. Experience working in a “breakthrough company” and being part of the “Express” family. Candidates that thrive in the “Express” culture determine their own career path and can even choose the path to eventual office ownership!Express Employment Professionals – Cloverdale/Langley is currently seeking a sales representative who builds long-term relationships on a foundation of honesty, integrity and professionalism. Our office is about achievement, continuous learning, being the best but having fun in the process and team-oriented individuals who are committed to each other’s success.Are you up to the challenge?If you are career-minded with a strong interest in sales and are ready to take ownership of your career direction, this is a great opportunity for you.Leaders who enjoy inspiring and motivating others will be a great fit to our team.Individuals who exemplify confidence and have the drive to produce great results will be rewarded well.The core competency for this position is to increase sales by help companies become more successful through our various HR solutionsBusiness Development• Develops and maintains sources of information about new business opportunities• Conducts in person and telemarketing calls to prospective clients to obtain pertinent information from the company and to secure new business• Attend and present at functions such as career fairs, professional association meetings, chambers of commerce• Execute sales plan and marketing campaigns • Follow up with proposals, agreement, and new client information• Communicate with internal staff about the prospective clients needsClient Management Process:• Conduct Quality Control checks• Advise internal staff regarding client problems• Client facility tours• Build relationships with new, past and current clients• Facilitate the hiring process of candidates at client companies• Identifying the particular needs of existing and prospective clients. • Utilizing presentation, telemarketing, direct mail and other sales techniques to secure or expand business.Community Service and Involvement • Participation in civic and professional organizations• Represent Express at local job fairs, community services, and career days• Speaks to various schools, groups and other potential recruiting sourcesSales Support Activity• Document sales calls • Communicate daily with internal staff client pertinent information• Analyze individual accounts and prepare forecasts• Provide recommendations to develop and revise marketing strategyRequirements:• Honest and Ethical• Strong work ethic• Passionate about work, business and helping people• Experience in a business to business, customer service, outside or inside sales and/or recruiting experience.• Selling skills and the willingness to develop those skills• Ability to identify and reach decision makers• Basic understanding of labour and employment laws.• Strong computer skills particularly in MS office and technology aptitude • Excellent written and verbal communication skills.• Strong time management skills.• Demonstrated leadership skills with a servant leadership philosophy• Excellent communication and presentation.• Driven by performance and quality.• Continuous learner• Enthusiastic and optimistic attitude• Ability to manage and grow customer accounts.• Able to work independently yet be a strong team contributor.• Results and opportunity and detail oriented• Strong initiative and ability to think on your feet• Have a ‘can do’ attitude with energy and enthusiasm• Able to manage multiple tasks and thrives under pressure to meet deadlineswage dependent on experience, willing to take someone new trying to get their foot in the door or someone with mid-level experiene. depending on experience plus bonus structure.Schedule is Monday to Friday 8am to 5pm.Must have a vehicle.(paid milage)Please apply with MS Word cover letter and resume to [email protected] and quote on subject line "Salesperson - Inside/outside" .

Summary As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Technical is comprised of Digital Analytics, Digital Systems, Technical Services and Enterprise Improvement Planning, Autonomy and Innovation. RACE is Teck's Digital Transformation program and the Digital Analytics (DA) group (https://www.teck.com/technology) is a key contributor to RACE and acts as an enabler of innovation and digital transformation for the mining industry. DA is comprised of nearly 350 professionals spanning across teams including Software Development, Data Science, Architecture, Product Development, Customer Success and Support, Operations, Sales, Marketing and Business Development. These teams are at the heart of the technological innovation happening at Teck and provide solutions that use artificial intelligence and big data to diagnose, predict and prescribe actions to improve safety, sustainability and production, and drive operational outcomes across the mining value chain. Reporting to the Acting Manager, Platform the Senior Technical Product Owner plays a pivotal role in the planning, execution, and success of the multi-customer platform's technical products. They bridge the gap between technical development teams and business partners, ensuring that the product aligns with the platform's strategic goals and meets customer needs. The role involves working closely with cross-functional teams, including development, marketing, sales, product and customer support. Responsibilities Product Strategy Develop and articulate a clear product vision and strategy aligned with overall Teck objectives Conduct market research and competitor analysis to find opportunities and trends Roadmap Planning Craft and maintain a detailed product roadmap that outlines features, enhancementsand releases over time Prioritize features based on customer feedback, business valueand market demands Requirement Definition Collaborate with partners to gather and define detailed product requirements Translate business needs into technical specifications and user stories Cross-Functional Collaboration Collaborate with development teams to ensure the timely and successful delivery of product features Collaborate with marketing and sales teams to develop go-to-market strategies Work closely with other Product Owners to ensure alignment on strategy and delivery of objectives Quality Assurance Support the definition and implement QAprocesses to ensure the product meets high standards of performance and reliability User Experience (UX) Collaborate with UX/UI designers to build a seamless and intuitive user experience Iterate on product design based on user feedback and usability testing Product Launch Plan and implement product launches, including coordination of marketing, sales, product and customer support activities Metrics and Analysis Establish key performance indicators (KPIs) to measure the success of the platform and its products and services Analyze product metrics and user feedback to make data-driven decisions Risk Management Identify and mitigate potential risks associated with product development and release Proactively address challenges and obstacles to ensure successful project delivery Continuous Improvement Iterate on product features based on user feedback, market trends, and technological advancements Stay updated on industry standard processes and new technologies Qualifications Proven 8+ years experience as a Technical Product Manager / Owner or in a similar role Bachelor's or Master's degree in a relevant field Working experience within sophisticated, cross-functional teams Highly technical, product focused professional that with excellent communication and interpersonal skills i.e. plays nice with others Proven track record in modern, cloud based B2B/B2C platform environments Strong technical background with the ability to understand and communicate complex technical concepts Demonstrated proficiency in stakeholder management Experience with sophisticated analytics and data processing Excellent project management and organizational skills Effective communication and presentation abilities Analytical approach with a focus on data-driven decision-making Why Join Us? At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure. Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to: • Annual Performance Bonus • Profit Share Plan • Health Spending Account • Personal Spending Account • Extended Health Care • Dental and Vision Care • Employer Paid Pension Plan • Life Insurance and Disability Coverage • Paid Sick Leave, Vacation and Holidays • Virtual Telemedicine and additional support for overall well-being • Employee and Family Assistance Program (EFAP) Salary Range: $115,000 - $142,000 The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. Job Segment: User Experience, QA, Quality Assurance, Senior Product Manager, Cloud, Technology, Quality, Operations Apply now »

What is the "secret ingredient" that has enabled Fastenal to grow from a small storefront operation to one of the world's most dynamic and innovative companies? Most Fastenal team members would say the answer lies in our culture, notably our fundamental commitment to training, decentralized decision-making and internal promotion. Fastenal stands out with its inventory management technologies and is one of the largest distributors of industrial supplies in North America. With annual sales of over $6 billion in our 3,000 branches, Fastenal is expanding rapidly not only in Quebec, but also in 26 countries around the world.If you have an entrepreneurial spirit and want to stand out from the crowd by being part of an exceptional, fast-growing company, Fastenal will meet all your needs. We're looking for 1 leader (15-20 hours/week) to support our growth in territory.Your main responsibilities : - Receiving merchandise and preparing orders; - Deliveries and filling of industrial dispensers with a company vehicle; - Updating inventories; - Implementation of inventory management systems at our customers' sites;Do you have the keys to success? - A valid driver's license; - Ability to handle packages generally weighing from 15 to 50 lbs, but up to 75 lbs; - Good team spirit; - Action and results-oriented; - Comfortable with computer systems; - Ability to multi-task in a fast-paced environment. Fastenal offers you - A flexible, part-time, weekday work schedule; - The chance to learn from an industry leader; - Concrete experience in the business world (B2B environment);- A variety of tasks based on your interests and field of study. What about your professional development?There's more than one way to join the Blue Team! Whether you're testing the waters with a part-time position or diving into a full-time career, Fastenal creates an integration plan that gets you up to speed quickly and encourages advancement into new positions.- On-the-job training with the local team;- Online training via our in-house Fastenal School of Business;- Classroom training with specialists;- Ongoing training according to your career plan;- Certifications to become a Lean expert. - Continuous improvement of existing systems.

What This Position is All About The Sales Support Team (SST) Associate is responsible for assisting the Marketing Manager and the SST Team Lead with the Company's Inventory and Pricing strategy at store level. The SST associate is responsible for the accuracy, efficiency and integrity of company operating policies and partners with the Marketing Manager to plan, organize and prioritize multiple tasks. Who You Are: Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective. Often goes above and beyond their goals. Is consistently a top performer and elevates the performance of others. Is future oriented, and can share engaging visions or beliefs. Can create competitive and breakthrough plans or ideas. Has a good sense of timing, is a good listener, and can get cooperation with little disruption. You Also Have: College diploma in retail management or related field preferred 2-3 years of experience in retail industry Experience coaching and developing a team As The Sales Support Team, You Will: Responsible for managing a timely and accurate execution of all inventory tasks, including change in Price, Return to Vendor (RTV), Outgoing Transfers and Salvage reports Manage and distribute the paperwork/paper-flow associated with inventory and pricing Help co-ordinate the timely and accurate execution of all department signing as per Company standards Engage and interact with customers in accordance with the G.R.E.A.T. (Get Ready, Engage, Add Value and Transact) service model Maintain cleanliness and organization in areas assigned How Often You May Travel: NA Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount#HBInventoryAssociate Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

What This Position is All About The role of an Operations Support Associate is to plan, organize and prioritize tasks to help the store in all operations and maintain a safe and healthy work and shopping environment. Who You Are: Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective. Generates a variety of approaches to problem solving including new and novel ideas. Creates a sense of community in the team. You Also Have: Full flexibility with schedule (including evenings and weekends) Customer focused Detail oriented Ability to function as part of a team Ability to adapt to an ever changing work environment Able to lift 70 lbs As The Operations Support Associate, You Will: Responsible for the accuracy, efficiency and integrity of Company operating policies Complete minor mechanical and non-mechanical repairs Responsible for inspections, assessing repairs/retrofits, performing work as necessary Ensure that the company standards of housekeeping are maintained, safe work practices How Often You May Travel: NA Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount#HBInventoryAssociate Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!Location: Vancouver, Canada PURPOSE AND OBJECTIVES SAP is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 335,000 customers in 190 countries, including 87% of the Forbes Global 2000 and 98% of the 100 most valued brands. 76% of the world's transaction revenue touches an SAP system (http://www.sap.com/corporate-en/factsheet)! The SAP community of employees, partners and customers is vast - the SAP Community Network(https://www.sap.com/community.html) has over 2.5 million members and the Americas' SAP Users' Group(http://www.asug.com) has over 3,700 member companies in more than 17 industries. The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction. EXPECTATIONS AND TASKS Among other responsibilities, you should expect to do many of the following: Investigates and resolve critical system issues for Enterprise level Fortune 500 companies. Analyzing complex, real world, unique problems; often working in production environments. Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better. Meet, work and talk with colleagues and customers from all around the world! Master SAP software that is being used by industries, governments, and multinational companies around the globe. Participation in After Hours Support & Weekend shifts as scheduled Be part of a small, tight-knit team of professionals Working collaboratively to provide solutions to customers. Learn new skills and technologies that will open paths to many new possible careers. The learning never ends - you are expected to continuously learn and up-skill during your time here. Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers. Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support. Join the global SAP Family and become an ambassador for the Support Organization. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Excellent English communication skills (written and oral) Excellent diagnostic and technical analysis skills Good understanding of SQL language Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.) Good understanding of Linux/Unix operating systems Computer Science degree/diploma or equivalent industry experience We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 39,200 - 85,300 CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAPNorthAmericaBenefits.com Requisition ID: 391772 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 391772 Posted Date: Apr 5, 2024 Work Area: Customer Service and Support Career Status: Graduate Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Vancouver, British Columbia, CA, V6B 1A9

WATERLOO | Urdu Operations Supervisor Position Summary: This position requires the applicant to be fluent in the Urdu language This on-site position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities : Oversee and supervise a team of agents. Attend required training session for new information and training updates. Acquire and transfer to the team the knowledge of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel and assist with disciplinary actions as necessary Provide quality service to both internal and external customers - on and off-line. Assist agents with customer interaction on situations requiring special handling - take customer calls. Ensure open flow of communication between agents, supervisors and management. Ensure uniform understanding and adherence to policies, procedures and company programs. Supervise and monitor agent attendance, performance and productivity Prepare and ensure accuracy of reports. Ensure agents are continuously kept abreast of operational changes. Conduct employee briefings and meetings. Assure service level standards are met. Monitor system performance and initiate actions to correct system problems. Conduct agent observation and provide feedback. Assist in the development and tracking of employee incentive programs. Ensure completion of departmental duties/task in the absence of subordinates/co-workers. Perform other duties as assigned. Job Requirements: Knowledge, Skills and Abilities: An assertive, well-organized self-starter with demonstrated sales experience Management experience in customer service (or sales or on-line retail where relevant) desirable A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standards Recognize trends and escalate information as appropriate Problem solving skills; linear and troubleshooting Demonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfied Proven track record of success to motive sales/service professionals and exceed performance metrics Present information effectively and persuasively across various communication channels Problem solving to gather and analyze information and uses it to develop effective solutions; challenge status quo. Tolerate stressful situations well Project a positive and professional image College/Associates Degree or Bachelor's Degree in related field (preferred) Requirements for Work from Home Employees: A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours Work conditions of the employee's residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees The designated office area should be reasonably soundproof so that you may work uninterrupted by noise Monitors must be able to be positioned in such a way as to not face ground-level windows Must have a hardwired high-speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted Designated office area must have a surge protected electrical outlet(s) Physical Demands & Work Environment: While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed. Standard General Security Roles and Responsibilities Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement. Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedures. Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company's Incident Reporting Process. Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties.Overall Responsibilities:Oversee and supervise a team of agents.Attend required training session for new information and training updates.Acquire and transfer to the team the knowledge of all tools and associated workflow processesAssist in developing and streamlining proceduresCoach, motivate, reward, counsel and assist with disciplinary actions as necessaryProvide quality service to both internal and external customers - on and off-line.Assist agents with customer interaction on situations requiring special handling - take customer calls.Ensure open flow of communication between agents, supervisors and management.Ensure uniform understanding and adherence to policies, procedures and company programs.Supervise and monitor agent attendance, performance and productivityPrepare and ensure accuracy of reports.Ensure agents are continuously kept abreast of operational changes.Conduct employee briefings and meetings.Assure service level standards are met.Monitor system performance and initiate actions to correct system problems.Conduct agent observation and provide feedback.Assist in the development and tracking of employee incentive programs.Ensure completion of departmental duties/task in the absence of subordinates/co-workers.Perform other duties as assigned.Job Requirements:Knowledge, Skills and Abilities:An assertive, well-organized self-starter with demonstrated supervisory experience Management experience in customer service (or sales or on-line retail where relevant) desirableA proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordinglyDemonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standardsRecognize trends and escalate information as appropriateProblem solving skills; linear and troubleshootingDemonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfiedProven track record of success to motive sales/service professionals and exceed performance metricsPresent information effectively and persuasively across various communication channelsProblem solving to gather and analyze information and uses it to develop effective solutions; challenge status quo.Tolerate stressful situations wellProject a positive and professional imageCollege/Associates Degree or Bachelor's Degree in related field (preferred)

Position Profile Humber River Health. Lighting New Ways In Healthcare.   Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.      At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!   Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.   Humber River Health is committed to revolutionizing patient care for our diverse community. We are looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.   We currently have an exciting opportunity for a  Clerical Support Associate to join our 6 West Critical Care team.   Reporting Relationship: Manager, 6 west Critical CareHourly Rate Range: $26.805 - $27.744Location: Wilson Site Employee Group:  Hours:  12 hour day shifts including weekends subject to change  Position Responsibilities: Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics. Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.  Communicates with bed allocation and other departments to arrange patient placement. Communicates with other departments and service areas.   Qualifications: High school graduate or equivalent. Completion of a Community College Medical Secretary Diploma an asset. Completion of a medical terminology course preferred.  Minimum 2 year full time equivalent recent clerical experience required, preferably in a mental health care setting. Good keyboarding skills, with minimum typing speed of 40 WPM. Computer proficiency including Microsoft Office Suite. Strong interpersonal skills, both oral and written MEDITECH computer experience an asset CCIS knowledge and Data Entry experience preferred. VIP knowledge and Data Entry experience preferred.   Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations Ability to work independently with minimal supervision in a team environment Knowledge of a second language an asset Demonstrated customer service skills.  A positive attendance and discipline record. Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.     Why choose Humber River Health?   At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.   Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.   Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.   Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.   Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

Position Profile Humber River Health. Lighting New Ways In Healthcare.   Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.      At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!   Right now we are looking for a Clerical Support Associate to work with our Paediatric Outpatient Clinic.   Reporting Relationship: Manager, Paediatrics & NICUHiring Salary Range: $26.805 - $27.744Location: Humber River Health - Wilson SiteHours of work: Monday - Sunday, Days/EveningsUnion:  Teamsters Clerical PT Position Responsibilities: Provides excellent reception/customer service, patient processing and maintenance of patient records. This includes registration of patients to the out-patient services as well as booking/editing of patient appointments. Maintains/supports all clerical and communication functions in the out-patient services. Logging, maintaining and collection of statistics. Other related duties as required  Qualifications: Must be a high school graduate or equivalent. Completed secretarial and medical terminology courses preferred. Knowledge of medical terminology is required. Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting. Computer skills required, keyboarding 40 wpm required. Meditech computer experience is required. Community-wide scheduling experience required. Must have excellent communication skills, both verbal and written. Excellent customer service skills required. Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations. Ability to work independently with minimum supervision, as well as in a team environment. Excellent attendance and discipline free record required.       Why choose Humber River Health?   At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.   Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.   Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.   Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.   Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

Position Profile Humber River Health. Lighting New Ways In Healthcare.   Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.      At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!   Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.   We currently have an exciting opportunity for a Clerical Support Associate to join our Mental Health and Addictions team.   Reporting Relationship: Manager of Mental healthHourly Rate Range: $26.805 - 27.744Location: Wilson SiteEmployee Group:   Position Responsibilities: Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics. Responsible for internal/external customer service including scheduling appointments, updating/creation of schedules in CWS, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner. Provides clerical support for program duties such as, room bookings, development of agenda/minutes for meetings, faxing/filing, stocking/ordering of supplies, OTN etc. Communicates with other departments and service areas Qualifications: High school graduate or equivalent. Completion of a Community College Medical Secretary Diploma an asset. Completion of a medical terminology course preferred. Minimum 1 year full time equivalent recent clerical experience required, preferably in a mental health care setting. Good keyboarding skills, with minimum typing speed of 40 WPM. Computer proficiency including Microsoft Office Suite. Technology literacy and usage skills preferred. Such as: video conferencing using MS Teams, OTN etc, and ability to use mobile technologies such as smartphones and tablets to connect patients to care. Strong interpersonal skills, both oral and written MEDITECH computer experience an asset Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations Ability to work independently with minimal supervision in a team environment Knowledge of a second language an asset Demonstrated customer service skills. Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office. Excellent attendance and discipline free record required.     Why choose Humber River Health?   At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.   Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.   Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.   Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.   Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.