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Tech Support Representative - Work from home (Bilingual French/English)
Staples Canada, Laval, QC
PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion
Inside Systems Engineer
Fortinet, Ottawa, ON
Description Objective: We are looking for an Inside Systems Engineer to work closely with our Inside territory account team responsible for covering Canadian based SMB Partners and accounts. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and Partner training, solution sizing and architecture, demos and proof of solutions. Responsibilities : • Pre-sales - assist in qualifying sales leads from a technical standpoint. • Sales calls - be the main technical resource on sales calls and answer/ educate the customer and partner on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. • Provide sales and technical training for new and existing Partners • Remotely assist new Partner engineers with customer evaluations and product testing • Deliver regular webex sessions geared toward partner recruitment and continuing education Required Skills: • 3+ years experience in technical/pre-sales support as a sales or systems engineer • 3+ years experience in LAN/WAN/Internet services administration • Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP • Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus. • Strong understanding of the firewall market to include Firewall, IPS, Web Filtering, Application Control, and Email security • Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES • Experience with encryption and authentication technologies required • Strong presentation skills • Bilingual preferred . Education: • Bachelors Degree or equivalent experience. Graduate Degree favorable
Sales Consultant - Tillicum
New Look Eyewear, Victoria, BC
Are you Looking for a Career that is Innovating, passionate, committed, respectful, and strives for excellence that is what we do day to day? We are looking for you!All of our employees hold these values, from head office to every one of our stores.What is the reason for our success? Our commitment to contribute to the well-being of our customers and employees alike so we can all make the most out of life! After all, they all are our inspiration.Main ResponsibilitiesExceed our customer’s expectation by creating a positive experience during their visit at our store;Ensure our customers are greeted and welcomed into our store in a timely, professional, and engaging manner;Initiate consultations by asking open-ended questions to learn about our customers’ preferences and needs;Assist our customers through the process of finding the perfect pair of glasses through honest and confident feedback based on style, function, and fit;Perform basic technical measurement and adjustments of eyewear (training provided);Assist our customers in placing orders and process customer payment transactions;Achieve and exceed monthly sales targets;Assist in opening and closing store procedures;Perform other tasks as needed, including maintaining store cleanliness, entering stock, inventory counts, and other duties assigned.Requirements and work conditionsYou have previous retail sales or customer service experienceYou have a great attitude towards customer serviceYou have excellent computer skills and working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint)You demonstrate initiative in learning and understanding new products, services and promotional offeringsYou are committed to driving sales and working as a team to achieve store targetsYou have excellent communication skillsYou are open minded and adaptable to new environmentsYou have a flexible schedule with the ability to work evening, weekends and some holidaysAre you looking for a career with vision?Joining New Look Eyewear gives you the opportunity to be part of an exceptional team and advance your career.
Sales Consultant - Nanaimo
New Look Eyewear, Nanaimo, BC
Are you Looking for a Career that is Innovating, passionate, committed, respectful, and strives for excellence that is what we do day to day? We are looking for you!All of our employees hold these values, from head office to every one of our stores.What is the reason for our success? Our commitment to contribute to the well-being of our customers and employees alike so we can all make the most out of life! After all, they all are our inspiration.Main ResponsibilitiesExceed our customer’s expectation by creating a positive experience during their visit at our store;Ensure our customers are greeted and welcomed into our store in a timely, professional, and engaging manner;Initiate consultations by asking open-ended questions to learn about our customers’ preferences and needs;Assist our customers through the process of finding the perfect pair of glasses through honest and confident feedback based on style, function, and fit;Perform basic technical measurement and adjustments of eyewear (training provided);Assist our customers in placing orders and process customer payment transactions;Achieve and exceed monthly sales targets;Assist in opening and closing store procedures;Perform other tasks as needed, including maintaining store cleanliness, entering stock, inventory counts, and other duties assigned.Requirements and work conditionsYou have previous retail sales or customer service experienceYou have a great attitude towards customer serviceYou have excellent computer skills and working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint)You demonstrate initiative in learning and understanding new products, services and promotional offeringsYou are committed to driving sales and working as a team to achieve store targetsYou have excellent communication skillsYou are open minded and adaptable to new environmentsYou have a flexible schedule with the ability to work evening, weekends and some holidaysAre you looking for a career with vision?Joining New Look Eyewear gives you the opportunity to be part of an exceptional team and advance your career.
Product Support Representative - Construction
Wajax Limited, Rocky View County, AB
The Opportunity Play an integral role in the sales process as an outside Product Support Representative. Build your business by building customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax provides. You will work closely with other members of the Wajax team to provide expert knowledge, advice, and product solutions for a comprehensive customer experience. The Role Invest in customer relationships within a defined territory. Conduct outside sales calls to clients. Generate customer referrals. Identify opportunities to upsell and cross-sell. Provide customer feedback. Identify and resolve customer concerns in a timely manner. Attend to phone and email inquiries. Meet and exceed established sales targets as determined on a monthly/annual basis. Assist in the creation and submission of bids for National Customer opportunities. Liaise with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance to delivery times. The Candidate Education: College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic Work Experience: 2-3 years' related experience in sales, marketing, or equivalent business experience. Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, and must possess a valid driver’s license. Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred) The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.
Plastic Extrusion Technical Sales
MountainCrest Personnel Inc., Coquitlam, BC
Plastic Extrusion Technical Sales: Harvey 2584 We are a family-owned company that specializes in custom plastic extrusions.We deal primarily with other manufacturing businesses, to build and supply extruded plastic products to our clients.We are currently seeking a Technical Sales Rep who has previous working experience in this industry who will be able to drive our business forward in the development of new business opportunities, while maintaining existing customer relationships and account servicing. Key Accountabilities and Functions:Develop and maintain existing assigned accounts and respond professionally to customers inquires.Identify and capitalize on new business opportunities within existing account base.Identify, qualify, and develop new leads.Develop new accounts using inside and outside sales strategies.Develop quotes, bids and proposals in a timely and efficient manner using existing cost estimating software, policies, and procedures.Reports to sales Manager Skills and Qualifications:3-5 years minimum experience in B2B (Business to Business) sales with proven results.Technically inclined/able to understand technical applications and be conversant relative to clients' needs and requirements.Assist clients with technical, details and specifications to determine the optimal solution.Excellent interpersonal skills, outgoing personality, and willingness to engage with customers in person.Build, grow and maintain positive trust relationships with customers.Ability to effectively influence and negotiate.Strong organizational, time-management and multi-tasking skills.Strong interpersonal skills including the ability to communicate professionally both written and oral in a highly ethical manor.Self-motivated with a willingness to take on responsibilities and challenges.Research and develop an understanding of trends and new business opportunities.Able to interpret drawings.Communicate, and collaborate with other company departments to identify best value solutions to customer requests.Intermediate knowledge and use of Microsoft Office.Vehicle and willingness to travel, Western Canada, and Pacific Northwest US. Additional asset Qualifications:Experience within any of the following industries an asset: plastic industry, window & door, railings, building materials, construction, or related trade. This is a fulltime position.Salary of $75,000 plus per year depending on experience, plus bonus if targets are met.Compensation and Benefits are:Medical and Dental benefits, pension packageCar and gas allowance 
102441 - CST Business Support Analyst - Testing
Vancouver Coastal Health, Vancouver, BC
CST Business Support Analyst - Testing Job ID 2023-102441 City Vancouver Work Location CST - 590 W. 8th Home Worksite 00 - Excluded - VCHA Additional Sites some travel may be required Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Term Specific Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Health Information Management Salary Grade 07 Min Hourly CAD $38.13/Hr. Max Hourly CAD $54.82/Hr. Shift Times 0830 to 1630 Days Off Saturday, Stats, Sunday Work Schedule Details Shifts may include 24 hr support, some weekends, on call rotations End Date 7/10/2024 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary The salary range for this position is CAD $38.13/Hr. - CAD $54.82/Hr. Job Summary Come work as CST Business Analyst with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an CST Business Analyst - Testing to join the CST Project team. Apply today to join our team! About the The Clinical & Systems Transformation (CST) Project The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations. As a CST Business Analyst - Testing with Vancouver Coastal Health you will:Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perform current state assessments and gap analysis on initiatives.Liaise with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision. Qualifications Education & ExperienceBachelor’s Degree in Business Administration, Clinical Informatics or related discipline.Minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.Master’s degree preferred.Understanding of Excluded/Non Contract and Collective Agreement terms across the Health Authorities in the ProvinceComprehensive understanding of staff scheduling systems used across the Health Authorities Comprehensive understanding of timekeeping policies related to maintaining payroll recordsKnowledge & AbilitiesSuperior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills. Technical writing experience is considered an asset.Knowledge of information technology applications and outcomes achieved through new platformsDemonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Business Development Director
Aecon Group Inc., Toronto, ON
Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities. At Aecon, you can count on: Safety First. Our number one core value. If we cant do it safely, we dont do it at all. Integrity. We lead by example, with humility and courage. Accountability. Were passionate about delivering on our commitments. Inclusion. We provide equitable opportunities for everyone. We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! At Aecon we: Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being Believe in helping you build your career through our Aecon University and Leadership Programs Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities. Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community! Position Overview Aecon is seeking a Business Development Director to join the Urban Transportations Solutions group to support dynamic, transit projects in Canada. We are proud to support projects that are committed to faster and more convenient travel, ultimately improving transportation experiences. This starts with bringing aboard the best possible team! Reporting to the Senior Vice President, Urban Transportation Solutions, this role will focus on developing and growing Aecon Urban Transportation Solutions revenue opportunities. What You Will Do Here Collaborate to develop objectives and strategies in support of overall Urban Transportation Solutions business development goals in the target market segments, assisting in the development and implementation of the Business Unit strategic planning and business plan. Perform market research in areas such as market size, growth potential, and market shares. Investigate and assist in development of new product or services. Prepare and execute business development action plans for target markets/clients. Monitor sales activity and market conditions and adjust the business development strategy as appropriate. Analyze and filter the potential opportunities for the best fit with divisional goals. Prepare a look forward plan and share with estimating group for resource planning. Preparation and submittal of pre-qualification and Expressions of Interest documentation. Establish a strategy for success on all proposals. Participate in the preparation of the proposal and follow up with clients. Negotiate with, or assist in negotiations with the clients. Provide advice, liaison, planning, etc. to the prospective and current clients. Establish and maintain effective contact with clients, including post award contact. Identify new work leads and manage lead follow-up. Keep pursuit lists current, develop robust monitoring. Classification and categorization of opportunities. Collect the execution performance feedback from customers for continuous improvement initiatives. Track and communicate what our top competitors are doing. Risk analysis, including review of Terms and Conditions, pre-bid recommendation forms, PRC and chairing or attending pre-bid and bid closing meetings. Working closely with the Closer , advise on final pricing, points of negotiation and execution strategy. Prepare/advise on annual revenue targets and budgets and update as required (quarterly). Marketing and communications activities as needed to support strategic initiatives. Preparing yearly goal setting aligned with the Operating Segment goals, align with staff and a succession plan. Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging. What You Bring To The Team Business Development and relationship building skills. Knowledge of Aecon and its divisions, their capabilities and market interests. Technical background: P.Eng., CET or equivalent industry experience. Business Analytical Skills and knowledge of basic negotiating approaches. Commercial knowledge. Ability to report data and analyze data for relevant trends. Well organized, energetic and able to work well under pressure. Ability to work independently and take discretionary initiative. Good communication and presentation skills. Strong computer proficiency, especially PowerPoint, spreadsheets and word processing. Commercial knowledge solid understanding of the risks in contract terms. Cross-cultural agility awareness of and value for diverse Indigenous culture and history. Ability to speak and write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect; is effective both inside and outside the organization, on both cool data and hot and controversial topics. A self-starter; capable of working both independently and in a team environment, sometimes with little direction. Exceptional organizational skills and ability to work effectively under pressure with multiple deadlines and tasks. Proficient in Microsoft Office products as well as other software products. Be a champion of inclusion and diversity. Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.
Team Lead - Mechanical Engineering (Buildings)
WSP Canada, Toronto, ON
Embark on an exhilarating career journey with WSP! We are on the lookout for a dynamic Lead Plumbing Engineer! Picture this: 3 days a week in our Thornhill Office at the forefront of a whirlwind of exciting projects that require quick turnaround. These projects involve existing retrofit work, using your technical application of plumbing, drainage, and fire protection design expertise across commercial, institutional, residential, and industrial sectors. You will be leading a team of four technical staff members, doling out exciting project assignments, and providing unwavering support as the team tackles daily challenges. You will also be engaged in on-site project visits, face-to face interaction with clients, and have the chance to flex your technical capabilities and knowledge in an advisory role. Why WSP? A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer, Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada; Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things; A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPA day in the life: Provide design, calculations, and technical support for the layout of plumbing and fire protection systems for building projects Size and layout domestic water, sanitary, storm, vent, and natural gas piping Size and layout sprinkler and standpipe systems based on hydraulic requirements of the systems Size and select domestic water booster pump sets, fire pumps, and sump pumps based on the hydraulic requirements of the associated systems Size domestic hot water heating equipment based on storage and recovery capacities Attend design meetings and coordinate design related work with other disciplines or consultants Conduct site investigations and prepare accompanying reports Convert markups into working CAD or Revit MEP drawings Review shop drawings and reply to requests for information submitted by contractors during construction phase Conduct routine site reviews during construction as part of the obligation to complete general reviews per OBC and to assure adherence to contract documentsWe'd love to hear from you if you have... Professional Engineer licensed in Ontario at a minimum. 10-15 years of experience in the design of plumbing, medical gases, and fire protection systems Well versed and familiar with applicable codes and NFPA standards for sprinkler and and standpipe systems including, but not limited to, the Ontario Building Code, NFPA 13-Standard for the Installation of Sprinkler Systems, NFPA-14-Standard for the Installation of Standpipe and Hose Systems, and NFPA 20-Standard for the Installation of Stationary Pumps for Fire Protection Strong working knowledge of AutoCAD MEP and Revit MEP Experienced with hydraulic calculation software Ability to travel to various project sites as required Willingness to be challenged with the resolve to "see projects to the end" WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Inside Sales Representative- Bearings, Power Transmission
Wajax Limited, Stoney Creek, ON
The Opportunity Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills. The Role ● Develop and maintain confidential client information utilizing Wajax’s CRM software.● Manages Customer Satisfaction with all existing customers by delivering the utmost in customerservice.● Generate new and repeat sales by providing product and pricing information in a timely manner.● Determine customer requirements and expectations to recommend specific products andsolutions.● Recommend alternative products based on cost, availability, or specifications.● Increase sales and average order size by means of cross-selling, up-selling, add-on sales andoffering promotional sales items.● Prepare customer presentations, tenders, RFQs and Project Quotations for After Market Sales Repsas required● Attend site visits and customer presentations with After Market Sales Rep as required.● Respond to customers via phone, fax or email for quotes, purchases, etc. in a timelymanner after hours on call rotation. The Candidate Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience. Knowledge of mechanical power transmission, hydraulics and/or pneumatics' Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforcepreferred), completion of ongoing product training Responsible and adaptable Problem solving skills Results-oriented and willingness to always offer superior service Demonstrated skills in planning and organization of work Good team spirit The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.
Regional Sales Manager - Eastern Canada
Mattr, Drummondville, QC
POSITION SUMMARY:This position is responsible for all sales management activities for the Shawflex product brand in the Eastern Canada region (PQ, PEI, NS, NB, NFLD ) as defined by the strategic direction of the company.   The primary function of the role is to grow profitable sales through end use specification and channel management while collaborating with Engineering, Customer Service, Operations, Marketing and Accounting Departments. DUTIES & RESPONSIBILITIES:BUILD SALES IN A GIVEN GEOGRAPHY OR MARKET SEGMENT BY: Targeting of End-User, EPC, Contractor, and OEM’s to generate demand and create specifications for Shawflex products through; Customer visits and meetings Technical presentations to specifying engineers Develop and manage a channel distribution strategy to capture end-user demand of Shawflex products throughout geographic region including: Distributor training Joint visits Coordinate account management activities with inside sales representative Manage assigned accounts in region or market If applicable, manage a network of Sales Agents to support distribution and generate end-user demand  Maintain effective contact and relationships with stakeholders primarily through visits and supported with telephone and email. Develop and execute sales plan and roadmap Maintain high profile in geographic region and market segment through participation in committees, attending industry events and networking Maintain key customer profiles and update team through monthly report and visit/status reports Assist with preparation of customer quotes utilizing market factors and price guide while following approval matrix   PROVIDE MARKETING SUPPORT BY: Gather and share information on new product opportunities, competitive actions, industry trends, market size, new entrants Maintain excellent records on customer contacts and record in Shawflex CRM Attending regional and local trade shows. Administrative Annual performance self-appraisals and objective setting in Success Factors Prepare and monitor budgets Manage Region expense budget as per annual budget plan Fulfill the requirements of the Shawflex HSE instilling a culture of IIF Maintain conformance to Shawflex’s Ethics and Bill 198 Policies and Procedures  KNOWLEDGE & SKILLS: Bachelor's degree, preferrably in Business/Sales/Marketing Minimum of 3 to 5 years sales/or marketing experience in the Wire and Cable or Heat Shrinkable tubing (or comparable) market Familiarity with technical selling and channel management concepts Willingness and flexibility to travel frequently Agent management experience along with customer service skills Excellent verbal and written communication skills Fully billingual English & French
Senior Engineer/Team Lead - Calgary Materials
WSP Canada, Calgary, AB
WSP is currently seeking an Senior Engineer - Team Lead for our Calgary Materials office. The ideal candidate will be capable of overseeing a group of engineers and technologists, and ensuring delivery of geotechnical, materials testing and environmental management services to local industry. Scope: Reporting to the Group Manager for Alberta Materials, the Team Lead will be responsible for the operational management and long-term development of the team, clients and related business development, oversight on technical quality, and delivery on projects. These responsibilities will be delivered within a framework that manages risks and prioritizes safety. We are seeking an individual with a strong operational background and excellent communication and interpersonal skills. The successful candidate will have the ability to thrive in a dynamic, challenging environment and provide sound leadership. S/he will be a key player in the organization, and have input in the overall direction of the Calgary Materials office. A Day in the Life Provide leadership and oversee the office, and ensure consistent high quality deliverables which satisfy client expectations Build, mentor and maintain a high level of team performance Lead business development with new and existing clients, establish and maintain client relationships - Develop and implement new business and marketing goals Prioritize project workloads and the management of internal resources Effectively communicate, reinforce and model company policies and procedures Effectively communicate with staff, clients and management Lead and provide oversight to multi-disciplinary project teams, in order to deliver high quality projects on time and within budget Participate in marketing efforts; prepare and present technical proposals - Participate in the scientific analysis/preparation or review of technical reports - Provide Safety LeadershipQualifications/Skills Bachelor degree in Geotechnical or Civil engineering (or equivalent); Advanced degree is highly desirable Currently registered or immediately eligible for registration with APEGA A minimum of 8-10 years' relevant experience in the consulting sector Demonstrated ability to manage operations and develop a team internally Demonstrated ability to establish and maintain client relationships Effective communication and interpersonal skills, management and leadership qualities Project management experience in a consulting environment, including ability with: project budgeting, cost forecasting Strong oral and written communication skills in English Demonstrated business management capabilities #WeAreWSP #LI-GBL WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Inside Sales Representative- Bearings, Power Transmission
Wajax Limited, Sault Ste. Marie, ON
The Opportunity Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills. The Role ● Develop and maintain confidential client information utilizing Wajax’s CRM software.● Manages Customer Satisfaction with all existing customers by delivering the utmost in customerservice.● Generate new and repeat sales by providing product and pricing information in a timely manner.● Determine customer requirements and expectations to recommend specific products andsolutions.● Recommend alternative products based on cost, availability, or specifications.● Increase sales and average order size by means of cross-selling, up-selling, add-on sales andoffering promotional sales items.● Prepare customer presentations, tenders, RFQs and Project Quotations for After Market Sales Repsas required● Attend site visits and customer presentations with After Market Sales Rep as required.● Respond to customers via phone, fax or email for quotes, purchases, etc. in a timelymanner after hours on call rotation. The Candidate Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience. Knowledge of mechanical power transmission, hydraulics and/or pneumatics' Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforcepreferred), completion of ongoing product training Responsible and adaptable Problem solving skills Results-oriented and willingness to always offer superior service Demonstrated skills in planning and organization of work Good team spirit The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Flexible work arrangements. Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.#WJX
Senior Technical Service Manager, Enterprise Cloud Services, Vancouver
SAP, Vancouver, BC
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. TSM TASKS: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $88,700 - $185,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 386413 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 386413 Posted Date: Mar 26, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 20% Location: Vancouver, British Columbia, CA, V6B 1A9
Inside Sales Wholesaler, Retail Distribution - BMO Global Asset Management
BMO, Toronto, ON
Application Deadline: 04/21/2024Address:100 King Street WestAssociate, Internal Sales, Retail Distribution - BMO Global Asset ManagementThe Associate, Internal Sales, Retail Distribution will be responsible to promote and sell BMO Global Asset Management (BMO GAM) investment & portfolio solutions products and services within the internal distribution channels in P & BB (Personal & Business Banking). Results will be attained through the initiation and execution of sales coaching calls to Personal Bankers in their regions. Also, support and sales activities & events in partnership with the Senior Associate's sales & business development objectives.Provide internal phone sales support to Personal Bankers for the BMO Global Asset Management line of business through promotion of Mutual Funds & investment solutions.Partner with Regional Sales Managers in the implementation of sales strategies for GAM Retail investment products & services within P&BB distribution channels in the region.Engage and conduct coaching and training via phone/video sessions individually or in a group setting to increase awareness and penetration to internal partners through phone meetings, workshops, webinars, branch huddles and seminars.Be the point of contact for internal partners across assigned regions for any BMO Global Asset Management Retail investment related queries.Proactively identifying coaching and training opportunities by analyzing various metrics such as branch segmentation, penetration rates, branch needs and scorecard results.Create, build and maintain strategic working relationships with internal partners throughout the distribution channels within BMOFG.Help develop sales tools/strategies and tactics aimed primarily at BMs, PBs/PBAs and FPs to engage, and increase P&BB Retail Mutual Fund SalesConduct regular best practices sessions and presentations on selling techniques, provision of scripts and/or campaign info on behalf of P&BB Sales.Assist Regional Senior Assoicate's in territory management.Operates in multiple working relationships/partnerships/environments.Assists in direct client education of BMO GAM Investment Solutions to end investors as required through seminars & webinars or joint calls with branch advisors.Responsible for managing various incoming sales leads and assignment to appropriate partners in branches.Participate in direct client sales initiatives undertaken in partnership with the Regional Senior Associate or Marketing as required.QualificationsTrack record of consistent Personal Banker performance related to investment sales results preferred.Completion of IFIC (Mutual Funds Investments Course) or CSC (Canadian Securities Course). Canadian Practices Handbook (CPH) added benefit.University degree or College diploma required, related industry courses ideal.Minimum 3 years of financial services industry and investment product sales experienceIn-depth knowledge of BMO Funds and Mutual Funds organization and Banking Group interrelationships.Proven Sales experience and client relationship management experience required.Strong relationship skills, interpersonal, and communication skillsStrong presentation and facilitation skillsFamiliarity with retail investment products and distribution channels within the marketplaceMust be proactive, driven and motivated with a positive attitude and a desire to develop businessGrade:5Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Technical Service Manager - ECS
SAP, Montreal, QC
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in customer communications and presentations is required. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice. WORK EXPERIENCE 3+ years of experience with SAP Basis administrative duties REQUIRED. 3+ years of customer-facing SAP Technical Consulting experience. 3+ years of solution design, enterprise architecture, and or SAP implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred. #SAPECSCareers We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 60,400 - 136,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 385960 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 385960 Posted Date: Apr 18, 2024 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Montreal, Quebec, CA, H3B 0B3
Specialist Government and Community Programs
BMO, Montreal, QC
Application Deadline: 04/18/2024Address:105-119-129 rue St-Jacques OProvides swift independent, objective review of Canada Small Business Finance Program (CSBFP) loan transactions submitted on-going by Relationship Managers (RMs) for Business Banking (BB) borrowers. Prepares and handles CSBFP related documentation. Delivers exceptional client service by truly understanding the needs of BB borrowers and RMs. Supports BB loan fulfillment operations and change initiatives. Provides coaching to and supports RMs from which CSBFP applications and transactions originate. Proactively identifies opportunities to provide value-added financial solutions that meet client needs and expand the loan portfolio.Executes work to deliver timely, accurate, and efficient service.Reviews and communicates CSBFP loan funding eligibility decisions with rationales that can be understood and explained to RMs and their customersProvides advice and guidance to BB RMs for various CSBFP transactions.Employs systems (e.g. Excel Deal Tracker, Track It etc.) to manage information.Provides technical expertise to other team members, acting as a go-to person for the team.Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns.Identifies and advises on transaction terms, conditions, and requirements and opportunities for cross-selling or alternative solutions that meet client needs.Keeps abreast of economic and market developments affecting CSBFP lending to inform credit risk policies and decision making.Adheres to BMO policies and guidelines for CSBFP loans.Coaches and advises customer-facing employees on CSBFP to increase awareness of transaction risks like fraud & impediments, Policies, Standards of Procedure and knowledge of CSBFP process.Supports the execution of strategic initiatives for BB and CSBFPGathers and formats data into regular and ad-hoc reports and dashboards.Monitors and tracks performance and addresses any issues.Provides input into the planning and implementation of operational programs.Responds to inquiries and resolves issues raised through audits and quality checks to adequately document lending decisions.Builds effective relationships with internal/external stakeholders.Follows security and safeguarding procedures and applies due diligence in accordance with Bank's policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation.Adheres to business banking lending processes, policies, procedures, legal, regulatory, audit, and ethical requirements.Maintains the confidentiality of customer and Bank information in compliance with Bank policies and procedures.Identifies risks and takes appropriate actions, including all documentation and other regulatory requirements to maintain operational integrity.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Advanced understanding of business banking products, lending process and directives, credit risk policies and standards, supporting processes, applicable legal and regulatory requirements, and Bank policies.Strong knowledge of credit qualification and adjudication standards, policies, and procedures.Strong knowledge of Canada Small Business Finance Program (CSBFP) 110-54 and related SOPsAbility to use Business Connect and Customer ConnectComfortable interacting with Relationship Managers and Credit FundersComfortable interaction with suppliers who service BMO borrowers.Reviews these key documents: commercial lease agreements, Purchase & Sales Agreements, franchise agreements, construction contracts and invoices.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Sales Administrator - OpenRoad Toyota Peace Arch
OpenRoad Auto Group, Surrey, BC
UNLIMITED POSSIBILITIES AHEAD.Position:Sales AdministratorStatus:Full-TimeDealership: Surrey HondaDepartment:SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Responsible for inventory, including monthly orders, and locating vehicles from other dealers. Stocking in all new units in a timely and efficient manner. Working alongside the Finance & Insurance Office to ensure vehicles get to the appropriate person for the remaining procedures. Tracking and checking all added costs for new and used vehicle deals such as costs of accessories. Confirm all added costs are put into each vehicle sale to ensure the commission is calculated without error. Responsible for dealership demos and D Plates- registration, insurance, and updates. Assist the bank with quarterly inventory count and updating of demo changes. Supporting the sales team by assisting the Product Advisors in updating their incoming sold units, and advising them on the time frame and possibility of locating a vehicle. Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism. The ability to work effectively with all levels of the organization. Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system. Ability to make sound decisions in a manner consistent with the essential job functions. Previous Reynolds & Reynolds experience A valid British Columbia Driver's License with a good driving record. Administrative / Receptionist experience required. Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.
Outside Sales Representative
MountainCrest Personnel Inc., Richmond, BC
Outside Sales Representative:  Harvey 2600 Job description: Are you energetic, like to travel, have experience in Sales, skilled at calling on business prospects, and making connections? If you answered yes, then we want you!! We are a metal fabricating manufacturer that specializes in Sheet Metal, Machining and Stamping solutions in Western Canada and Northwestern USA and has been around since 1976. That is 48 years wow! We really know our stuff!! We are currently looking for an energetic, go getter Outside Sales Representative for our Richmond location. What we need from you: Experience in the metal industry is a plus, however we can train you in the technical nuances as required. Our dedicated inside sales team will be keen to assist you with all your quotation and technical follow-ups required.1) Customer callinga. Cold Callsb. Warm callsc. New marketsd. New territoriese. New Products (help come up with a product of our own)2) Customer relationship generationa. Getting to know all levels of a customer’s business.b. Establishing long term relationships with key people (Champions)c. Earn the trust of the Champions (solving his problems and showing integrity)d. Learn and understand customer business plans and challenges.e. Turn customer’s plans/challenges into Hansen Revenuef. Protect the existing customer base from competitors, by establishing face to face relationships and trust.3) To learn and understand Hansen’s deliverable to the customersa. Learn the technical solutions needed for customer problems.4) To understand the business world needs a return on investment, and how it is calculated5) Work closely and partner respectfully with the Inside sales team, to generate quotations and solutions needed for your customers. This is a Full-time, Permanent position.Salary of $60,000.00 plus per year depending on experience, plus commissionBenefits Includes:1) Salary: $60K plus commission2) Extended Health/Dental Benefits3) RRSP/Profit Sharing (if profitable)4) Growth within the organization5) Training and Education Reimbursement                                                                                                                6) Life insurance Lots of cool company events put on by our Social Committee(IE: Bowling, Golfing, Go-karting, Holiday parties) Schedule:Monday to Friday Education:Secondary School (preferred) Experience:Sales: 1 year plus in the sales industry (preferred) License/Certification:Driving License (required) Willingness to travel:75% (preferred) Work Location: In person.
Account Executive - Mining
Aon, Toronto, ON
Account Executive - Mining Are you looking for an opportunity to take your career to the next level? Are you intrigued by the idea of working with industry-leading experts and having loads of professional development opportunities? If this sounds like you, read on! This is a hybrid role with the flexibility to work both virtually and from our Toronto office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Distinctive Client Value Develop and maintain knowledge of client’s operations and risk exposures. Identify specific client and prospect needs and develop innovative and cost-effective solutions. Review and revise insurance program in conjunction with the client to ensure complete and appropriate coverage. Resolving client issues and concerns in partnership with the service team. Interacting and communicating regularly with the service team to ensure expected standards of service are delivered to the client. Maintaining at all times, a thorough understanding and knowledge of all available Aon resources. Produce new business and assist in the development of sales and marketing strategy. Develop comprehensive new business sales and development plans for identified targeted prospects and existing clients based on pre-agreed financial goals. Focus efforts on the development of new contacts and building relationships with prospects that align with the Branch’s acknowledged target market, with the understanding that volume of prospecting activity is essential. Operational Excellence Introducing the service team to clients as their day-to-day point of contact for ongoing service needs and ensuring smooth communication and coordination with the client. In conjunction with the service team, establish client service plans ensuring account profitability in a value-based approach for the scope of services required. Assume accountability for the service quality provided to the client. Developing and managing client relationships in order to increase penetration sales and cultivate new business opportunities. Performing other related duties as assigned in support of the managing the day-to-day service delivery to our clients. Talent Management Coordinating the efforts of technical and support staff to service clients efficiently Mentoring all levels of staff as required and performing other related duties as required How this opportunity is different This role will provide the opportunity for our colleague to act as the face of Aon to the clients/prospects in the Mining community, working to steward and build upon an established book of multinational mining accounts. The successful candidate will work across segment lines and geographies to deliver the best of Aon to this multinational practice. They will also be tasked with projects such as providing the leadership for development and delivery of insurance and industry related presentations/seminars prospects and clients as required. Skills and experience that will lead to success 5-9 years Commercial insurance experience RIBO license required CIP is preferable, or working towards Proficient in MS Word, Excel, Microsoft Outlook Strong organization skills and the ability to prioritize under pressure of competing deadlines. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] #LI-HYBRID #LI-NA1 2539634