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Business Improvement Advisor - Category Mgmt
BC Hydro and Power Authority, Burnaby, BC
NB 51176295 - NC 51176296 BCH-R-6295-220302E1Employment Posting ID: Business Improvement Advisor - Category Mgmt Positions Available: 1 Full-time (37.5 hrs/wk)Status: Edmonds 16Job Location: Permanent HybridFlexible Work Role: Lower MainlandRegion: Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable. Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers. We offer a healthy work life balance, training opportunities and career progression. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we build an even cleaner B.C. JOB DESCRIPTION Duties: * BC Hydro's Supply Chain function is integral to keeping the business running and the lights on. BC Hydro is transforming its Supply Chain model through the implementation of a full category management capability to better meet the business' requirements for quality, safety and reliability in what we buy for the best total cost and to ensure mutually beneficial supplier relationships. The Operations & Enterprise Supply Chain group is accountable to develop and implement strategies for the key categories that account for over 80% of BC Hydro's annual $2 billion expenditures. Categories are organized in the following portfolios: Enterprise, Major Equipment, Engineering & Technical Services, Materials & Logistics and Field Support Services. Our job is to give BC Hydro confidence that it is getting the best overall value from its overall expenditure. We are well into our multi-year transformational journey and we now have an opening for a Business Improvement Advisor (BIA). BIA's are part of Supply Chain internal consultancy that are members of a number of cross- functional teams that develop multi-year category strategies related to procure-to-pay business change/ process optimization, sourcing, supplier management and contract management. The mission of the Business Improvement Advisor (BIA) is to create clarity through structured strategic analysis, ensure discipline and rigour is applied to solve complex problems and decisions, and implement change in order to produce the highest value outcomes for our key categories. More specifically, the BIA will perform UATs, make adjustments to improve user experience, and maintain version controls. They will create custom VBA codes to automate logic and provide preliminary decision-making options. The work will include building forms and data tables to allow for multiple users to enter information and creating initial documentation for training and sustainment purposes. The successful candidate will join a dynamic team at BC Hydro, working on critical work packages BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 to advance implementation of key strategies that are expected to drive significant benefits for the organization over years to come. Our ideal candidate is a team player that is articulate, proactive and personable with a passion for business improvement. They will have the ability to understand business requirements and translate them to functional requirements and visually translate information into reports based on adjustable parameters. BIA's are trusted advisors that bring value in both leading and supporting roles through their extensive experience with business analysis, modelling, structured decision making and project management. They draw out collaborative insights, excel at improvement prioritization and problem solve through structured frameworks to ensure decisions are effective and fact-based. BIA's have developed quantitative, financial, statistical analysis and visual presentment of cost/ benefits valuation, and decision support tools (e.g. options models/simulations). The ideal candidate has also led analysis to determine opportunities and requirements for business process improvement using a variety of frameworks and has a track record of successfully implementing change projects. Our team of BIA's are accountable for the following high-level outcomes: • Informs viability of Category Management strategy and change projects using structured and thorough impartial analysis, objective logic and fact-based decision making. • Leads collaborative working groups that build collective understanding, support and implementation of business improvement opportunities. Builds rapport with teams and clients. • Leads complex sourcing evaluations ensuring they are fair, transparent and will lead to BC Hydro having an optimal supply base and business continuity. • Contributes to the advancement and sustainment of business improvement, business valuation and decision advisory practices for category management and business change initiatives. • Employs systematic decision-making approaches and develop proficiency in structuring information, examining alternatives and building stakeholder consensus. Disciplined decision- making using data analysis and visualization tools to inspire success in objectives. Qualifications: • Bachelor's degree or equivalent. • 8+ years of experience in business analysis, process improvement, project management, stakeholder engagement and/or facilitation. Preference given to candidates with experience in business analysis and/or process improvement relation to category management within supply chain projects/programs. • Proven senior level experience organizing, modelling and translating data and insights into strategic options and structured decision making. • Communicates effectively verbally and in written form to various levels of audience. • Experience working in relevant industry; in a team-based environment that is complex, with multiple stakeholders and strategic considerations. Core Skills/Abilities/Competencies: • Analytical & Forward Thinking: Be able to create insights and "aha' moments by thinking broadly BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 and deeply and considers the overall big picture. • Quick Learner and Growth Mindset: Must quickly learn BC Hydro processes, category management framework and the different aspects of our BCH culture (e.g. operations, project delivery, corporate). Embraces challenges, integrates feedback and demonstrates perseverance. • Persuasive Communications: Conveys information to people clearly and concisely, and in a way that builds commitment, credibility and is actioned. • Relationship Builder and Collaborator: Intentionally develops collaborative internal and external relationships by truly seeking to understand business priorities, values workforce diversity and inclusivity. Recognizes how and when to escalate problems that require senior decisions. Analyzes the organizations broader needs, core category requirements and includes different perspectives to provide informed solutions. • Leadership: Takes accountability to 'own' it and make it happen, and uses influence when you don't have control and always has outcomes and objectives in mind. • Planning & Project Management: Establishes plans through an interactive thinking and organizing process that builds clarity with respect to goal(s) and what is required to achieve the goal(s) and outcomes. Develops, analyzes, facilitates and contributes to sourcing plans and category objectives. • Business Acumen: Accurately assess business challenges and decision requirement complexity to identify what is needed, applies sound judgement and designs pragmatic approaches to deliver required progress. Presents the aptitude, attitude and fortitude to deliver sustainable processes. ADDITIONAL INFORMATION * Please note, a valid Class 5 Driver's license is not mandatory but is considered highly beneficial as this role requires travel to various BCH locations and supplier sites. We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow. Our values guide our work. Want to join us? We are safe. We are here for our customers. We are one team. We include everyone. We act with integrity and respect. We are forward thinking. BC Hydro is an equal opportunity employer. We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at [email protected] . BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 All BC Hydro employees will be required to show proof of full Covid-19 vaccination. Flexible work model role definitions =========================== Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time. IBEW/Field - No option to work from home Resident - Works primarily (4+ days per week) in the office. Hybrid - May be able to work from home up to 3 days per week. Remote - Works from home 4+ days per week HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays. Click on the Apply button in order to complete the steps to apply for this job. Date Posted: 2022-03-02 Closing Date: 2022-03-16
Account Manager: Wide Format Print Equipment
Cansel, Montreal, QC
Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. For more information, visit us at http://www.cansel.ca. Position Summary We are searching for a dedicated and experienced professional to join Cansel’s Sales Team in the Wide-format segment in Montréal.We are looking for someone with a good understanding of the wide format print market and the value of our equipment. Your role is to identify opportunities, solve problems and satisfy needs to ensure customer satisfaction and market growth through repeat business and business development. We need a bilingual Account Manager because the individual will serve both QC and Ontario provinces. In this role, you will... • Actively hunt for new business opportunities by identifying needs of new and existing customers, following trends in the Industry market, and discovering leads. This will include on-site demonstrations and cold-calling throughout your territory.• Manage existing customer account base through regular customer contact, monitoring, and development• Provide excellent customer service to key accounts, troubleshoot customer problems and offer post-sales support services• Meet all sales target performance indicators (KPIs)• Perform sales presentations and demonstrations• Participate in trade-shows, training events or other related events as requested and required• Provide reports to Vice President on your activity and new pipelines• Requires weekly to speak to customers in English and explain technical products including Wide Format Printer features and specifications. About you... • Bilingual FRENCH / ENGLISH.• Understandable English; Level of interaction in English is 40% of the time.• Solid technical experience in the wide format print industry is an asset.• An energetic, self-starter with an entrepreneurial spirit and passion for selling in a competitive market.• Experience in an outside sales role in relevant industries.• Experience recommending, presenting, and selling a number of products based on customer needs.• Self-motivation, flexibility, drive, and superb communication and computer skills are essential.• Willingness to spend 40-60% of time on the road (locally, but occasionally overnight) servicing and visiting customers across your territory.• Driving license in good standing.• Creative problem-solving skills and business savvy. Bonus points • Familiarity with Salesforce would be a bonus Why choose us? In addition to the strong growth culture of the company, Cansel offers:1- Competitive compensation package.2- Uncapped Commission incentives for the sales team.3- Flexible extended health and dental benefits program.4- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance5- Access to on-line pharmacy6- Company vehicle program for Sales Reps.7- Employee Referral Program.8- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).9- Free access to our online courses database.10- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.11- Preferred rates on some gym memberships.12- Preferred rates on personal insurance.13- Generous long service reward program.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
Account Manager - Survey & Geospatial Equipment - SK / MB
Cansel, Winnipeg, MB
Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary Cansel is the largest Trimble re-seller in Canada. As one of Cansel’s Municipal, Utility & Forestry Account Manager (sales), you will need hutzpah and drive to sell this equipment. You will be on the road at least one week per month. We are looking for someone who has experience as a surveyor or other Engineering/Surveying experience and sales training will be provided. In this role, you will... be based in Winnipeg, Regina, or Saskatoonbe following trends in the industry market and discovering leads.• Perform sales presentations, on-site demonstrations and cold calling throughout your territory.• Maintain existing customer/volume base through regular customer contact, monitoring, and development• Provide excellent customer service to key accounts• Meet all sales target performance indicators• Participate in tradeshows, training events or other related events as requested and required• Provide reports to Regional Sales Manager on activity and new pipelines About you... • Imperative that you have experience as a surveyor or in Survey and/or the Engineering (AEC) industry.• An energetic, self-starter with an entrepreneurial spirit and passion for selling in a competitive market• Experience recommending, presenting, and selling a number of products based on customer needs• Initiative, self-motivation, flexibility, drive, and superb communication and computer skills are essential• Willingness to spend 40-60% of time on the road (locally and occasionally overnight) servicing and visiting customers• Creative problem-solving skills and business savvy• Driving license in good standing Bonus points • Post-secondary degree/diploma in a relevant field (Construction/Survey/Civil Engineering and geomatics) or equivalent, or a combination of experience and training• Some experience in an outside sales role, preferably in the AEC Industries.• Familiarity with Salesforce or other CRMs. Why choose us? In addition to the strong growth culture of the company, Cansel offers:-Competitive compensation package (Total Compensation CA95,000-110,000)-Uncapped Commission incentives for the sales team.-Flexible extended health and dental benefits program.-Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance-Access to on-line pharmacy-Company vehicle program for Sales Reps.-Employee Referral Program.-Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).-Free access to our online courses database.-Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.-Preferred rates on some gym memberships.-Preferred rates on personal insurance.-Generous long service reward program.-You may participate in the Employee Share Ownership Program after one year of employmentCansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
Bilingual Customer Service Center Representative (English & French)
JYSK Canada, Coquitlam, BC
Job DescriptionAre you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role:As a Bilingual Customer Service Center Representative (English & French), you are responsible for providing excellent service to all our customers. You will assist customers with sales, in-store pickups and returns as well as address customer issues and provide timely and appropriate solutions.What this role brings to you:The possibility of being part of a dynamic team and cultureThe opportunity to have a rewarding career with various prospects for career advancement across different functions and teamsA great benefit package for full-time colleagues (including medical, vision and dental)An amazing colleague discount on all JYSK products What you bring to the role:Able to maintain a positive attitude while working under pressureStrong problem-solving abilitiesAt least one year of experience in a customer service environmentHigh school diploma or equivalentIf this sounds like an opportunity for you, come join JYSK and experience it for yourself!JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply. Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic. Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process. QualificationsCompensation: Generally, the hiring range for this position is $19.00 to $21.00 per hour. Job Location
Bilingual Customer Service Center Representative
JYSK Canada, Coquitlam, BC
Job DescriptionAre you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?As one of world's leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role:As a Bilingual Customer Service Center Representative (English & French), you are responsible for providing excellent service to all our customers. You will assist customers with sales, in-store pickups and returns as well as address customer issues and provide timely and appropriate solutions.What this role brings to you:The possibility of being part of a dynamic team and cultureThe opportunity to have a rewarding career with various prospects for career advancement across different functions and teamsA great benefit package for full-time colleagues (including medical, vision and dental)An amazing colleague discount on all JYSK products What you bring to the role:Able to maintain a positive attitude while working under pressureStrong problem-solving abilitiesAt least one year of experience in a customer service environmentHigh school diploma or equivalentIf this sounds like an opportunity for you, come join JYSK and experience it for yourself!JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply. Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic. Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process.QualificationsCompensation: Generally, the hiring range for this position is $19.00 to $21.00 per hour.
Account Manager - Group Benefits & Pension
Equest, Burlington, ON
Account Manager - Group Benefits & PensionBurlington, ON, Canada Req #2885Friday, April 12, 2024We're searching for an Account Manager for our Group Benefits & Pension team with our Winch Group acquisition. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for an Account Manager at our Burlington, Ontario office. Are you looking for growth in your career? If so, we want to hear from you. We are looking for a career-minded individual who is focused on expanding their experience in a rapidly growing organization. Discover what's possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients Why we'll love You: Prior experience in group benefits/pension and/ or insurance-related industries Excellent listening, verbal communication, and writing skills Ability to multi-task and prioritize to meet advisor and client needs Superior organizational skills Time management skills - must be able to meet competing deadlines and work well under pressure Proficient in using Microsoft Office including Word, Excel, and PowerPoint BONUS: LLQP license Once here, you'll: Be a contributing member of our inclusive culture, alongside a vibrant national team of people with a wide variety of backgrounds. Always uphold a client-first focus through the claims process Provide support to Advisors, including the set-up of new groups, completion of annual renewals, pension governance reports, client service and administration Day-to-day management general administration and maintenance of group client activities Interact with advisors, insurance companies, plan administrators and members to provide information in response to inquiries Coordinate timely preparation and delivery of necessary client materials Participate in client meetings including new group implementations, problem-solving sessions, and general client relationship-building events, as required. Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] Now Burlington, ON, Canada
Account Manager Financial Integrity & Controls
Manulife Financial Corporation, Waterloo, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe Opportunity As an Account Manager representing a Shared Service Team; you will have a unique opportunity to learn, reconcile and improve balance sheet reconciliation across the Affinity, Group Benefits, IIC, GIP, and IGP Operations while building strong relationships with our business partners.Prime responsibilities will include a forward thinking approach to the daily balance sheet management, aligned with team goals meeting our audit and business partner commitments. Responsibilities:Balance Sheet management including, account reconciliations, determining best course of clearing outages and resolving outages in short turnaround time.Be a Change Agent by understanding the business process flows and the relationship to the balance sheet to contribute to the end-to-end process flow mapping and accounting model documentation.Bring forward new ideas and changes to improve the quality of the balance sheet clearing.Communicated areas of risk to Financial Integrity and Control (FIC) Leader within a 10-day timeframe.Meet deadline commitments with accuracy demonstrating knowledge, and risks within balance sheet reconciliation.Create business partner relationships to influence clearing of the balance sheet and operational improvements to prevent account outages.Support and meet team goals and objectives through active engagement participation and team functions.What motivates you?You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile midnset to influence and implement change to improve outcomes. You thrive in teams and enjoy getting things done together.You take ownership and build, and document solutions, focusing on what matters. You do what is right, work with integrity and speak up with confidence.You share your humanity, helping us build a diverse and inclusive work environment for everyone. What we are looking forStrong analytical skillsProven self-starter with the ability to work independently.Continuously challenges the status quo.Strong interpersonal skills and excellent communication skills both written and verbal.Proactive in implementing and owning the processes and controls.Excels in a team environment interacting with both business and finance colleagues globally.Prior experience in Affinity, Group Benefits, IIC or GIP with a financial mentality is an advantage.Prior experience with Lawson, Jets, Dart, & Trecs is an advantage.Graduate of Finance or Business course is preferred but not mandatory.Proven ability to thrive in a fast-paced, impactful, and collaborative team environment while managing multiple, constantly evolving priorities and ad-hoc requests.Comfortable with MS ExcelExperience in Mainframe, AWD, MS Access, SQL data server, and Power BI would be an advantage.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$49,575.00 CAD - $82,625.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Account Manager - Mid Market
SOTI Inc. North America, Mississauga, ON
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.Job Title: Account Manager - Mid MarketLocation: Mississauga (Hybrid)Who We AreAt SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.What We’re Looking ForSOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of winning sales team. The Account Manager will be responsible to build long term relationship with customers and partners to drive profitable growth for SOTI. You will interact with key internal and external stakeholders in order to ensure timely execution for our customers.What You’ll DoTraining partners on the SOTI ONE Platform to drive and develop new leads. Also, to activate partners to migrate legacy customers on the SOTI ONE PlatformDeveloping and implementing strategic Mutual Plans to manage and grow accounts/opportunities.Prospect for potential customers using various direct methods such as calling and face-to-face meetings, and indirect methods such as networkingRetaining clients and building strong, trusting relationships.Understanding client needs and identifying new opportunities within your territory.Communicating and coordinating with internal teams to deliver solutions.Identifying opportunities for improvement and proposing new tools and processes.Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.Prepares and conducts formal group presentations at senior management levels of larger clients (See Quarterly Business Review with RSM for deeper details)Partners with vendor technology representatives for product resell opportunitiesDevelop and nurture a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsorsAssist with high Support Cases or issue escalations as needed in collaboration with SOTI SupportCoordinates the involvement of company personnel, including support, service, and management resources, to meet partner performance objectives and partners' expectations.Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accountsExperience You’ll Bring3-5 Years' Experience with Software Sales working through a Channel.Deep understanding of working through a ChannelCollaboration with Strategic Alliance with OEMs, driving net new Logos and growing existing accounts Identifying new OEMs to work with and building out partnerships Certification with Value Selling - Visualize or equivalent sales methodology training Proficiency in Microsoft Office and SalesForce software.Excellent communication, interpersonal, and negotiation skillsExperience managing Fortune 500 accounts and projects About SOTISOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market.#LI-SN1If you want to bring your ideas to life, apply at SOTI today.We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected] note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
5842-97 Account Manager - IT Services
Konica Minolta Business Solutions Canada Ltd., Mississauga, ON
     Location: TorontoAs the national IT Services Division of Konica Minolta Canada, IT Weapons has been delivering IT Services, hybrid cloud solutions, Information Security, connectivity, infrastructure management, and technical support for over 20 years. To simplify the management of complicated IT landscapes, our team helps streamline technology so companies can focus on their business performance, not system performance.  We are looking for an Account Manager to join our dynamic and winning team. Client satisfaction is core to our business, as an Account Manager you will leverage your outstanding communication skills to “wow” our clients on each engagement. You will be working in a fast paced, highly collaborative, challenging, and supportive environment.What We OfferA collaborative, transparent, and engaging culture, working with awesome technology!Competitive salary and performance-based variable compensationPaid Professional Development timePlenty of vacation and personal daysFlexible work optionsLucrative employee referral programEmployee benefits including RRSP matching and WorkPerks (corporate discounts on travel, fitness programs, and shopping!)Vibrant social crew to organize team events, fundraising, and community initiativesEndless opportunities to learn and growWhat You’ll Be DoingSelling IT Weapons Managed Services, cloud, strategic complex IT project and procurement opportunities into new and existing clients.Focusing on nurturing existing client relationships and consulting on new solutions and offeringsGenerating some new business by following leads from Marketing, Social selling, direct sales and prospectingCollaborating and coordinating with consulting teams, vendors and other personnel as required to provide the best solutions for our clientsPreparing proposals and forecastingWho You AreSkilled and tech savvy communicator with a business acumenOrganized, efficient and focused on your targets, while maintaining a high level of integritySupportive team player with a strong team-first mentalityCommitted to ongoing professional developmentA self starter with a strong sense of ownership and accountabilityWhat You NeedExperience selling IT ServicesProven track record in a client facing roleProficiency in using a CRM system and MS OfficeKnowledge of Citrix, HP, Dell, Cisco, Microsoft, and VMware
Account Manager Intern/Co-op Fall 2024
TD, Calgary, AB
Type de rôle:Session de stage:Lieu de travail:Calgary, Alberta, CanadaHoraire:37.5Détails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.Description du poste:The TD Equipment Finance Team (TDEF) is a Center of Excellence within TD's Specialty Commercial Banking. Its mandate is to structure equipment financing (leases and loans) for current and potential business customers so that it can be offered to them as an alternative to other traditional sources of bank financing, such as loans.Leveraging your skills in a collaborative and team-oriented work environment, your primary responsibilities will be business development, credit analysis, developing and implementing marketing support programs and solicitation, as well as the performance of various administrative tasks.• Promote business development, in particular solicitation, prospecting and participation in activities in the sector;• Develop and implement direct solicitation and other marketing strategies to meet and exceed targets;• Support account managers in expanding their customer database;• Prepare and carefully analyze credit applications from current and potential customers;• Assist current clients during annual credit reviews;• Participate in the legal and administrative process necessary for the financing of operations;• Monitor overdue payments and collect interest thereon.Specific Requirements• Bachelor's degree in business administration;• Relevant experience in sales or customer relationship management;• Demonstrated ability to excel in a dynamic, collaborative and team-oriented work environment;• Superior skills in business development;• Have a great sense of initiative and demonstrate a great ability to establish relationships;• Demonstrate a commitment to being customer-focused by providing exceptional service in every customer interaction to optimize retention and growth;• Excellent analytical skills and in-depth knowledge of financing and accounting;• Excellent administrative skills and exceptional sense of organization;• Must be available for an 8 month term (September 3, 2024 - May 5, 2025)Preferred skills: Academic specialization in the field of finance or accounting.À propos de nous La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. Notre croissance en tant qu’entreprise rime avec la vôtre. Notre programme de rémunération globaleNotre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plusRenseignements supplémentaires :Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.Perfectionnement des collègues Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d’aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu’elle s’engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs.Formation et intégrationNous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation.Processus d’entrevue Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.Mesures d’adaptationL’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.Nous avons hâte d’avoir de vos nouvelles! Language Requirement:N/A.
Account Manager - Winnipeg
Birchwood Automotive Group, Winnipeg, MB
Reporting Relationship: The Account Manager reports directly to the Sales Manager at Stephenson EquipmentLocation: WinnipegJob Summary: This position requires a person with excellent communication, organizational and interpersonal skills. It is the responsibility of the Account Manager to manage sales objectives as defined by your territory. The successful candidate will operate the department at maximum efficiency, building customer rapport, and nurturing team member enthusiasm, all while setting and monitoring departmental goals. • Maintain professional relationships with new and existing customers and industry • Understand and stay up to date with new products and sales trends • Demonstrated success in maximizing efficiency through process development and implementation Qualifications: • Relationship expert with a demonstrated commitment to customer satisfaction • High attention to detail with proven time management and organizational skills • Some travel may be required, including overnight stays: • Experience in automotive industry considered an asset • A valid driver's license and transportation to and from work are required • Comfortable with travelling to different areas, including overnight stays • Ability to thrive in a collaborative environment • Strong communication skills What Birchwood Can Offer You:• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus• Career development opportunities & internal promotions• Learning & development opportunities• Wellness program• Corporate discounts & group savings plan• Volunteer program - Dollars for Doing• Company events - Birchwood Bucks, Circle of Excellence, holiday parties For over 40 years Stephenson Equipment has been committed to serving the Automotive Service Industry. Starting out in a 2000 square foot facility in 1984 on Colony Street in Winnipeg to a now 20,000 square foot facility on 21 Murray Park Road. Stephenson has had the pleasure of helping thousands of customers grow their businesses and succeed by designing, servicing, and installing our products and systems. Our experienced and knowledgeable team has a passion for the industry and will continue to exceed expectations for years to come. Guided by integrity, hard work, and a desire to be number one in all facets of our industry, to supply products and services that consistently exceed our customer’s expectations at a fair price. Please email your resumes to [email protected] APPLY NOW Apply with Indeed Stephenson Equipment Ltd Department Sales Employment Type Full Time Pay To be discussed during interview process. APPLY NOW Apply with Indeed
Account Manager - Regina
Birchwood Automotive Group, Winnipeg, MB
Reporting Relationship: The Account Manager reports directly to the Sales Manager at Stephenson EquipmentLocation: Regina, SaskatchewanJob Summary:This position requires a person with excellent communication, organizational and interpersonal skills. It is the responsibility of the Account Manager to manage sales objectives as defined by your territory. The successful candidate will operate the department at maximum efficiency, building customer rapport, and nurturing team member enthusiasm, all while setting and monitoring departmental goals.• Maintain professional relationships with new and existing customers and industry• Understand and stay up to date with new products and sales trends• Demonstrated success in maximizing efficiency through process development and implementationQualifications:• Relationship expert with a demonstrated commitment to customer satisfaction• High attention to detail with proven time management and organizational skills• Some travel may be required, including overnight stays:• Experience in the automotive industry is considered an asset• A valid driver's license and transportation to and from work are required• Comfortable with travelling to different areas, including overnight stays• Ability to thrive in a collaborative environment• Strong communication skillsWhat Birchwood Can Offer You:• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus• Career development opportunities & internal promotions• Learning & development opportunities• Wellness program• Corporate discounts & group savings plan• Volunteer program - Dollars for Doing• Company events - Birchwood Bucks, Circle of Excellence, holiday partiesFor over 40 years Stephenson Equipment has been committed to serving the Automotive Service Industry. Starting out in a 2000 square foot facility in 1984 on Colony Street in Winnipeg to a now 20,000 square foot facility on 21 Murray Park Road. Stephenson has had the pleasure of helping thousands of customers grow their businesses and succeed by designing, servicing, and installing our products and systems. Our experienced and knowledgeable team has a passion for the industry and will continue to exceed expectations for years to come. Guided by integrity, hard work, and a desire to be number one in all facets of our industry, to supply products and services that consistently exceed our customer’s expectations at a fair price. APPLY NOW Apply with Indeed Stephenson Equipment Ltd Department Sales Employment Type Full Time Pay To be discussed during interview process. APPLY NOW Apply with Indeed
CLK 12R - Customer Service Clerk
BC Public Service, Coquitlam, BC
Posting Title CLK 12R - Customer Service Clerk Position Classification Clerk R12 Union GEU Work Options Hybrid Location Coquitlam, BC V3K 7B9 CA (Primary)Salary Range $54,387.32 - $61,395.95 annually Close Date 5/21/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Product Distribution Centre/ Supply Services Job Summary Apply your superior customer service skills in this unique administrative opportunityMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.BRANCH OVERVIEW Product Distribution Centre (PDC) operates a fully cost recoverable program which is a Health Canada licensed complete supply chain solution. Our approach includes program-specific supply strategy consulting, procurement of unique program goods, inventory management, account management and customer service support, and distribution of goods. PDC works with government, public sector, publicly funded agencies, and their end users. The program supplies medical devices, pharmaceutical drugs, feeding supplies and equipment, personal care products, janitorial products, and personal protective equipment.JOB OVERVIEW This position focuses on Call Centre activities in a very busy environment with a team of 10 that answers and responds to approximately 7500 inquiries each month.A key component in meeting the needs of a demanding client base, the Customer Service Clerk is responsible for providing front- line customer service in accordance with Health Canada Standard Operating Procedures (SOP's). This position plays a significant role as a liaison between the PDC's client base that includes ministries, Federal departments, municipalities, academic institutions, schools and hospitals, publicly funded agencies, Crown corporations, other out-of-province public sector organizations and the general public.Job Requirements:• Secondary school graduation or equivalent (GED). • 6 months' minimum recent (within the last 5 years) experience in a call centre. (a call centre is an office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service). • 1 years' minimum recent (within the last 5 years) experience using Customer Relationship Management (CRM) systems. • 1 years' minimum recent (within the last 5 years) experience typing, formatting and editing a variety of documents and materials using desktop tools such as Word, Excel and Outlook.Preference may be given to applicants with one (1) or more of the following: • Post-secondary education. • 1 years' minimum recent (within the last 5 years) experience in a call centre. (a call centre is an office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service) • 2 years' minimum recent (within the last 5 years) experience using Customer Relationship Management (CRM). • 1 years' minimum recent (within the last 5 years) experience in Enterprise Resource Planning (ERP)systems, such as SAP. • 6 months' minimum recent (within the last 5 years) experience dealing with medically fragile clients. • Recent experience (within the past 5 years) in a retail or wholesale goods distribution organization, inventory management or a supply chain environment. • Experience in applying Health Canada regulations for medical devices/products and pharmaceutical drug information. • Candidates with additional years of experience in any of the above experience requirements and/or preferences.For questions regarding this position, please contact [email protected] About this Position: Currently there is one (1) permanent opportunity available. The position headquarters is Coquitlam. Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services. Coquitlam is a vibrant city that offers a blend of urban amenities and natural beauty. Whether you want to explore the cultural scene, shop at diverse malls and markets, or enjoy the outdoors, Coquitlam has something for everyone. You can hike, bike, or run on the scenic trails of Pinecone Burke Provincial Park, fish for salmon and trout at Coquitlam River, or visit the historic Kwikwetlem First Nation territory. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services
CLK 12R - Customer Service Clerk
BC Public Service Agency, Vancouver, BC
Posting Title CLK 12R - Customer Service Clerk Position Classification Clerk R12 Union GEU Work Options Hybrid Location Coquitlam, BC V3K 7B9 CA (Primary) Salary Range $54,387.32 - $61,395.95 annually Close Date 5/21/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Product Distribution Centre/ Supply Services Job Summary Apply your superior customer service skills in this unique administrative opportunity MINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Provinces real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. BRANCH OVERVIEW Product Distribution Centre (PDC) operates a fully cost recoverable program which is a Health Canada licensed complete supply chain solution. Our approach includes program-specific supply strategy consulting, procurement of unique program goods, inventory management, account management and customer service support, and distribution of goods. PDC works with government, public sector, publicly funded agencies, and their end users. The program supplies medical devices, pharmaceutical drugs, feeding supplies and equipment, personal care products, janitorial products, and personal protective equipment. JOB OVERVIEW This position focuses on Call Centre activities in a very busy environment with a team of 10 that answers and responds to approximately 7500 inquiries each month. A key component in meeting the needs of a demanding client base, the Customer Service Clerk is responsible for providing front- line customer service in accordance with Health Canada Standard Operating Procedures (SOPs). This position plays a significant role as a liaison between the PDCs client base that includes ministries, Federal departments, municipalities, academic institutions, schools and hospitals, publicly funded agencies, Crown corporations, other out-of-province public sector organizations and the general public. Job Requirements: Secondary school graduation or equivalent (GED). 6 months minimum recent (within the last 5 years) experience in a call centre. (a call centre is an office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service). 1 years minimum recent (within the last 5 years) experience using Customer Relationship Management (CRM) systems. 1 years minimum recent (within the last 5 years) experience typing, formatting and editing a variety of documents and materials using desktop tools such as Word, Excel and Outlook. Preference may be given to applicants with one (1) or more of the following: Post-secondary education. 1 years minimum recent (within the last 5 years) experience in a call centre. (a call centre is an office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service) 2 years minimum recent (within the last 5 years) experience using Customer Relationship Management (CRM). 1 years minimum recent (within the last 5 years) experience in Enterprise Resource Planning (ERP) systems, such as SAP. 6 months minimum recent (within the last 5 years) experience dealing with medically fragile clients. Recent experience (within the past 5 years) in a retail or wholesale goods distribution organization, inventory management or a supply chain environment. Experience in applying Health Canada regulations for medical devices/products and pharmaceutical drug information. Candidates with additional years of experience in any of the above experience requirements and/or preferences. For questions regarding this position, please contact [email protected] About this Position: Currently there is one (1) permanent opportunity available. The position headquarters is Coquitlam. Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens Services. Coquitlam is a vibrant city that offers a blend of urban amenities and natural beauty. Whether you want to explore the cultural scene, shop at diverse malls and markets, or enjoy the outdoors, Coquitlam has something for everyone. You can hike, bike, or run on the scenic trails of Pinecone Burke Provincial Park, fish for salmon and trout at Coquitlam River, or visit the historic Kwikwetlem First Nation territory. Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services