Overview of salaries statistics of the profession "International Trade Compliance Specialist in Canada"

The Trade Compliance & Customs Support Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Lush Manufacturing and Retail entities and stakeholders. You know how to be curious about opportunities and how to be real with feedback and support.As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyse and respond to your business needs. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlifeThe Trade Compliance & Customs Support Specialistundertakes the followingResponsibilities: Lead and implement company trade compliance objectives relating to import and export control, customs compliance, and trade security. Effectively translates objectives into local country/regional initiatives in coordination with business stakeholders Plan, develop, and implement compliance programs to comply with US and Canada import and export regulations. Determines risks with international commerce and business operations and implements programs to manage risk cost-effectively Maintain Harmonized System (HS) Tariff Codes for correct classification of all manufactured and purchased goods providing through to the Data Management Team Liaise with Customs Brokers coordinating associated activities Respond to and assist with problems or questions that may come up concerning any exports or imports Manage the process of qualifying finished goods and components to various free trade agreements (e.g., CUSMA, CETA, etc.) Maintain applicable trade compliance records per regulatory requirements and oversees any trade compliance audits by government agencies such as Canada Border Services Agency, Canada Revenue Agency, US Customs and Border Protection, etc. as it relates to import/export activities in collaboration with the Finance Team and any business streams. You bring the following QUALIFICATIONS:Required: Minimum 5+ years industry experience in product compliance/Trade compliance Current knowledge of the regulations, policies, and laws affecting international trade, compliance, and logistics Completion of International Transportation and Trade course required. Working towards completion of CIFFA Certificate preferred Analytical and detail oriented with excellent written and verbal communication skills Strong computer skills, including proficiency in commonly used software such as Microsoft Office. Experience liaising with Customs Brokers to coordinate associated activities Outstanding ability to understand a product life cycle and partner strategically with key business stakeholders Preferred: Bachelor's Degree in related field Customs Broker license, joining Federation of International Trade Associations (FITA) may also enhance job opportunities Experience with Microsoft Dynamics ERP software an asset Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.We thank all interested applicants; however, only qualified candidates will be contacted.

We at Resolute are a diverse group of individuals who possess a wide variety of skills. Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success. Our Thunder Bay location in Ontario, Canada is currently seeking talent to fill the position of QC & Scheduling Supervisor, Thunder Bay Sawmill. This job is permanent, full-time. QC & Scheduling Supervisor, Thunder Bay Sawmill Resolute Forest Products is seeking candidates for the position of Quality Control (QC) & Scheduling for our Thunder Bay Sawmill wood products operation located in the community of Thunder Bay, Ontario. In this role, you will join a team of staff, operators and maintenance specialists during the operation of this facility. Reporting directly to the Sawmill Manager, you will have direct responsiblity to ensure the plant’s mechanical and process control optimization systems are in place and adequately maintained to ensure a consistent product is manufactured that meets and exceeds our quality standards. You mill maximize product value and resource utilization through effective use of technology. What you gain by working with us: Competitive salary and annual bonus incentive plan At least three weeks of vacation and three floating holidays a year; depending on your experience Full range of group insurance from the first day of work Telemedicine services Defined-contribution pension plan with generous employer participation from the first day of work Employee and family assistance program Education assistance program Health club reimbursement program Work Travel Assistance Program Referral bonuses Relocation assistance to the community of Thunder Bay. A workplace based on respect, diversity, and inclusion Your responsibilities: Comply with our health, safety, and environmental standards Optimize recovery and product value Maintain continuous improvement systems with inventory management (including FIFO - First In First Out as well distribute a three month old product list to sales on a monthly basis). Develop, recommend, implement, and evaluate performance improvements through quality assurance and quality control procedures and standards to ensure accurate and relevant information on log processing and lumber manufacturing quality, size, species, moisture content and sawmill conversion factors. Supervise and ensure compliance with work specifications, regulatory and quality standards Facilitate technology transfer and support mills with troubleshooting and achieving optimum processes, performance, and higher product quality Inspect and audit processes, equipment manufacturing processes, material, and product quality Work with Sawmill QC Supervisor to attain overall product Value & Recovery Perform studies to ensure the overall reliability and capacity of the mills through product quality standards, equipment specific specifications and requirements compliance Work with supervisors of maintenance (mechanical and electrical) to ensure optimal performance and efficiency of maintenance activities (mechanical & electrical). Perform all administrative tasks (reports: production, maintenance, timesheets, health and safety, performance, training, transfer of personnel, environment, etc.) Work with CLA inspector on monthly audits which includes annual visits by CLSAB and ALS inspectors or as required. Work with Dry Kiln Operators to maximize product value. Ideal profile: Technical diploma, or related industry experience A minimum of 3 to 5 years of equivalent experience Strong analytical, organizational and problem solving skills. Advanced computer skills i.e. Autocad, MS Word and Excel Formal PLC training with a strong electrical and mechanical aptitude. NLGA valid grading license Good understanding of sawmill and planer mill equipment and issues within the wood products industry Demonstrated progression in leadership roles Your uncompromising approach to safety is recognized You are interested in the industrial environment and are resourceful Excellent judgment and analytical skills, and ability to explain and influence Team player, professional and with excellent attentive listening Ability to develop and maintain good business relationships with employees Ability to adapt, organize and implement best business practices Autonomous, motivated, persevere and oriented towards the excellence of the results Your team: Reporting to the Sawmill Manager, you will be part of a results-oriented team whose members are encouraged to exceed expectations. To be considered for this position, please apply today! In order to be eligible for this position, you must be legally entitled to work in Canada for our company. Our Thunder Bay Sawmill is located at 156 Darrel Avenue, Thunder Bay, ON. The community of Thunder Bay is located in Northwest Ontario. For more information about the region, please visit http://www.thunderbay.ca/ or or www.visitthunderbay.com ) You will view Thunder Bay is naturally home to epic outdoor adventures. In and around the city, there are hundreds of parks and conservation areas ready for you to explore. Find golf, mountain biking, rock climbing, kayaking, angling and sailing opportunities within in walking distance; and Lake Superior - the world’s largest freshwater lake a mere stone’s throw away as well as the pleasures of many winter activities including skiing or snowmobiling. Other notable sites include: Fort William Historical Park: This is a recreation of an early 1800s fur trade post Sleeping Giant Provincial Park: This park is known for its scenic views and natural wonders Mount McKay: You can climb to one of the highest points in the province at this location Prince Arthur’s Landing: You can enjoy art galleries, museums, and food at this location Terry Fox Memorial: This memorial is dedicated to Terry Fox, a Canadian athlete who ran across Canada to raise money for cancer research Resolute Forest Products is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process. Forest products are essential, as are each and every one of our employees and contractors. We take the necessary steps to protect the health and well-being of our employees and to safeguard the integrity of all Resolute facilities. We are all in this together. We are one community. We are #RESOLUTEPROUD Be part of the change. Be part of a dynamic team. We are a global leader in the forest products industry offering an energetic and safe work environment with opportunities and challenges that will help develop your skills. We are more than 8,000 employees in Canada, the United States and various other international locations. We are looking for employees with the experience and expertise to improve our efficiency, increase our long-term profitability and deliver first-class products and services to our customers. And you, what are you looking for? We are a company writing a new story for itself in a rapidly changing industry. We have made important inroads to ensure our viability and to be an environmental supplier of choice. Come take part of our history and be part of the change! How are we building the Resolute of the future? Find out in our Annual Report, available at resolutefp.com/publications. Join the conversation! Visit The Resolute Blog at blog.resolutefp.com and follow us on LinkedIn, Twitter, and YouTube. 19388​

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of M365 operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to M365 services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a M365 operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online. Familiarity with M365 administration and user management, including user accounts, licenses, and permissions. Understanding of M365 security features, compliance policies, and data protection concepts. Experience in configuring and customizing M365 applications and services to meet organizational requirements. Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues. Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment. Strong knowledge of SharePoint and SharePoint Online. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Audio-Visual operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Audio Visual services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in an AV operations role. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Deep understanding of hardware, structured cabling, based operating system and conferencing software platforms as it pertains to Microsoft Teams, Google Meet, Zoom, GoToMeeting and WebEx Deep knowledge of Room Booking Systems and Panels (Flowscape, Neat, Logitech...) Ability to understand, assess AV problems. Can lead multiple groups within IT, the Business and 3rd party vendors for AV installations and operational support. Can manage AV vendors. Can adhere to and align service operations to global design and direction. Provide escalation support and knowledge transfer for L1 and L2 support. Readiness to adapt to new technologies and upgrades in AV systems and booking systems. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

WSP Canada Inc. (WSP) has an opportunity for an intermediate to senior level Occupational Hygiene and Safety (OHS) Project Management Professional to join our team to provide hazardous building materials abatement / remediation and occupational hygiene assessment services to our clients in Manitoba, Saskatchewan, and Northwest Ontario.TheProject Managerwill be involved in all stages of a project's life cycle (i.e., Proposal, Initiation, Planning, Execution, Monitoring and Control, and Closure) for consulting services related to hazardous building materials, occupational hygiene, and safety. Most components of this role will relate to OHS environmental consulting scopes. The role will be focused on areas such as hazardous building material surveys, occupational hygiene, mould, noise and indoor air quality assessments, safety consulting, desktop analyses, feasibility studies, research and much more. This project management role will work closely with field technicians and fellow senior advisors and ensure the correct delivery of projects within budget and schedule.If you are interested in a career in occupational hygiene and safety, have a strong interest in hazardous building materials and thrive in a fast-paced environment, this opportunity is for you.A day in the life:Reporting to the Prairies and North Occupational Hygiene and Safety Group Manager, your responsibilities will include but won't necessarily be limited to: Responsible for managing budgets, scope, schedules, resourcing and client satisfaction while working closely with professionals from WSP's teams across Canada and supported by experienced technical specialists, project coordinators and technicians. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team. Use project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meet business needs. The role is client-facing, and strong interpersonal skills combined with direct communication, ethics and integrity is a must. Must be action-orientated, resourceful and have the ability to hold self and others accountable. Technically competent in the assessment of buildings for various hazardous materials including asbestos, lead, PCBs, mercury components, ozone-depleting substances, and suspect visible mould growth and collecting bulk samples of suspect hazardous materials for laboratory analysis. Preparing and reviewing hazardous building materials assessment reports. Developing hazardous building materials management plans, safe work procedures, abatement specifications, and exposure control plans. Conducting hazardous building materials condition assessments. Conducting hazardous building material abatement/remediation inspections and air monitoring and preparing daily reports / project completion reports. Assisting with completion of indoor air quality and occupational hygiene projects, under the supervision and direction of a Certified Industrial Hygienist. Assisting clients with asset assessments, data management and compliance issues related to regulated materials. This position requires local and regional travel and occasional out-of-town assignments. Assignments will at times be in remote areas and under physically demanding conditions. Work could be indoors our outdoors. Light to moderate lifting may be required. What you'll bring to WSP ... Occupational Health and Safety or Environmental diploma / certificate / degree an asset with 3 - 8 years' experience in health and safety / hazardous materials / environmental assessments / monitoring or project management all an asset. Undergraduate degree in Engineering, Science, Environmental, Business or related discipline. Preference for those that have obtained industry related professional designations (e.g. CRSP, CIH, ROHT, etc.). Demonstrated experience with project financial tracking, and change management related to scopes of work. Understanding and adherence to the Project Management Body of Knowledge (PMI) Experience in identifying and mitigating against project risks and developing risk registers. Expertise in project planning, tracking and analysis (e.g., using MS Excel or similar programs). Highly organized, adaptable, a developing leader, and calm under pressure. Experience in managing multi-discipline team of consultants. Proven focus on the management of clients and subcontractors. Hazardous building materials training (e.g. AHERA Building Inspector Course, Asbestos Worker Course, Hazardous Materials Technician Course, Lead Inspector and Risk Assessor Course, Mould Assessment and Remediation Course, etc.) an asset. Unrestricted Class 5 Driver's License, personal vehicle, and a good driving record (drivers abstract required). Strong computer skills (e.g., Microsoft Word, Excel, PowerPoint). Enthusiasm and commitment to technical excellence. Strong interpersonal, oral, and written communication skills. Ability to adapt and work in a team environment as well as independently. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Compute services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Compute operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Compute services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a Compute operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Proven experience and proficiency with below compute technologies and related activities: Technology solutions: Dell and HPE server Cisco UCS VMWare vCenter Products Nutanix HPE Storage (MSA, Nimble) Storage Cashing Technology (Nasuni, Talon, Pandora) Object Storage (EMC ECS, Azure, AWS) Archive product (Komprise, HubStore, Enterprise Vault) Backup Product (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault) Server sysadmin or similar role with in-depth hardware knowledge. Cloud sysadmin operating skill (e.g., Azure, AWS) Server operating systems (e.g., Windows, Linux). Server virtualization platforms (e.g., VMware, Hyper-V). Server and data security concepts and compliance requirements. Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks. Storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel). Backup access, data retrieval, data integrity and high availability. Data retention policies through system procedures. Testing to refine backup strategies to minimize recovery time objectives (RTO) and recovery point objectives (RPO). Disaster recovery planning, data migrations, and storage performance optimization. Optimizing server and storage performance, capacity, and reliability while considering growth projections and industry best practices. Understanding server, storage and backup regulation or laws, emerging technologies, and best practices. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of ConfigMgr operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to ConfigMgr services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a ConfigMgr operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Strong knowledge of ConfigMgr features, functionalities, and best practices. Proficient in writing and maintaining PowerShell scripting and automation tools. Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Intune and MDM operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Intune and MDM services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a Intune/MDM operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Strong knowledge of Intune features, functionalities, and best practices. Proficient in writing and maintaining PowerShell scripting and automation tools. Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

TEAM OVERVIEW The M&A Operations team operates within the Global Security Operations and is comprised of engineers from various disciplines including server, storage, backup, network, and security, distributed in various countries throughout the world. The team is responsible for assessing and remediating the IT infrastructure of newly acquired organizations and providing operational support of the infrastructure whilst in a transition and integration periods to steady-state operational support. POSITION SUMMARY WSP is looking to hire an experienced engineer to handle the vulnerability and patch management activities within its M&A Operations team. Qualified candidates must have a proven background within security, vulnerability scanning and pathing fields, handling incidents, problems, changes, and requests for enterprises, both large and small. As WSP acquires organization around the world, the position requires candidates that are able to seamlessly handle multiple projects at the same time and are expected to be able to conduct the below listed responsibilities. MAIN RESPONSIBILITIES Assess and report on the current vulnerability and patching management status and policies of the M&As Document the infrastructure and transfer knowledge to other WSP IT teams. Deploy M&A Ops vulnerability scanning tools, setup reporting, prepare list of vulnerability priorities based on known threat information and risks. Assist M&As in developing policies, action plans and metrics to improve their patching process to ensure proper implementation without any outages. Provide technical guidance and hands-on support to M&As, engage in the problem/change management process. Analyse, anticipate, identify, and respond on vulnerability and patching issues. Help maintain an up-to-date list of M&As inventory of hardware assets with details about operating system versions, patch status, installed applications, and other relevant information. Assist M&As with creating, testing, and managing patch deployment packages. Assist M&A Operations team in developing policies and procedures to streamline the team operation. Help deploy M&A Operations tool set on server infrastructure. Collaborating with other team members to ensure that all new technologies are compatible with existing WSP standards. Coordinate and monitor the deliverables of the 3rd party suppliers. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, or related field. 5-8 years of relevant experience in engineering and operational support. Excellent knowledge of vulnerability scanning and remediation best practices. Good understanding of standards and best practices for patch management. Good working experience with Tenable (deployment, scanning and reporting). Experience with SCCM, WSUS, Intune and Autopilot. Strong experience with Windows 10 and above. Strong experience with Windows Server 2012 and above. Strong experience with M365 (O365). Working experience with SentinelOne or similar solution. Good overall knowledge of Microsoft's product line-up, including high level capabilities and competitor products. Good overall understanding of networking, server management, backup/storage, identity management Ability to conduct research into systems issues and products as required. Experience of Microsoft collaboration and documentation tools (Teams, PowerPoint, Visio, SharePoint, Power platform). Understanding of Active Directory and Group Policy. Understanding of cyber security and information security best practices. Experience using ITSM systems (ServiceNow, Jira, Zendesk, ...). Experience with Linux based systems is a plus. PowerShell scripting language SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent (native level) written and spoken English. Additional languages are considered a plus. Experience working for a large global organisation with a multi-vendor environment or experience supporting multiple organisations at the same time. Good experience of working in a customer focused end-user support function covering software/OS deployment and patching and/or vulnerability remediation. Excellent analytical, diagnostic, and problem-solving skills, with the ability of tailoring solutions to identified problems, even with limited inputs. Ability to work independently with low-level supervision and in a global team distributed geographically. Strong organization skills (set priorities, meets deadlines, handle multiple simultaneous projects). Excellent documentation and reporting skills. Demonstrated experience in understanding, designing, delivering, and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. Ability to communicate problems in terms that are understandable to end users at all levels. Ability to follow and promote WSP policies, values, and standards. Willingness to work in different time zones, and on occasion after hour or during the weekend. Foundational knowledge of ITIL Service management practices WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:3M is seeking an EHS Specialist for its Personal Safety Division team, located in Brockville, ON. The successful candidate will make an impact by using their technical skills and knowledge to help the manufacturing facilities reduce hazards and risk in the workplace. The successful candidate will be frequently working closely with the technical support groups to help manage changes, reduce risk, and maintain compliance in a manufacturing environment. The industrial hygiene specialist will work amongst a group of Environmental Health & Safety (EHS) professionals on site and collaboratively with others across 3M North America. *Successful security clearance under the Canadian Controlled Goods Registration program is a mandatory pre-requirement for this position at this location. Please note the following are some (but not all) of the listed requirements for Controlled Goods Clearance:Must be a Canadian citizen normally residing in Canada, or must be a Permanent Resident normally residing in CanadaMust have valid and current identification (i.e.: driver’s license, passport, birth certificate)Must be able to provide a residential address and employment history of the past 5 yearsIf applicable, living outside of Canada during the past five years will require an international criminal name checkMain Responsibilities:In this role you will be part of an EHS Team where you will take the lead on developing and guiding site-specific industrial hygiene programs, activities, and initiatives including:Hearing conservation. Exposure assessmentsPersonal Protective Equipment (PPE)Designated substance control. Ventilation managementSite Radiation Safety Officer. Providing input for the site annual EHS planning cycle related to industrial hygiene.Coordinating activities and improvement efforts for the industrial hygiene elements of the EHS Management System through collaborations with other 3M subject matter experts in the fieldStaying current in trending activities related to the industrial hygiene discipline through attendance of technical conferences, membership in key professional association/trade association teams, and benchmarking activities with peers and/or strategic partners.Monitoring regulatory trends and activities related to industrial hygiene that could have an impact on our site operations.To set you up for success in this role from Day 1, 3M requires (at minimum) the following qualificationsBachelor's Degree from an accredited University, and/or education in Industrial Hygiene or Occupational Health and Safety.Additional qualifications that could help you succeed even further in this role include:Certified Industrial Hygienist (CIH)Equivalent experience as a safety professional in a manufacturing setting would be an asset.Safety professional designation such as CRSPIndustrial Hygiene experience in a private, public, or government environmentExperience in maintaining compliance to the Occupation Health and Safety Act and applicable regulations for industry in Ontario.Subject matter expertise in various technical fields of work such as heat stress monitoring, noise sampling, air sampling, ventilation performance testing, chemical exposure assessments, toxicology, preparing reports per Ontario Regulation for Pre-Start Health and Safety Reviews.Experience in the field of Environmental Health and Safety in a manufacturing environmentStrong change management understanding and leadership skills with the ability to influence others.Able to be a team player willing to develop yourself and others. Ability to work independently and in a team.Proven results in leading technical programs and challengesStrong knowledge of current health and safety regulations and standardsComputer proficiencyStrong oral and written communication skills​Work location: Brockville-ONTravel: In this role, you will be required to travel approximately 5% of the time, which may involve overnight stays.Relocation: May be authorizedWhat We Offer: Comprehensive Benefit Plan, RSP plan, Stock Purchase Plan, Incentive Plan, and Defined Contribution Pension PlanPaid time off over the winter holidaysHealth & Wellness subsidiesIndividual Development Plan and Tuition Reimbursement Program3M Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We work to reflect the diversity of our global customers, suppliers and channel partners, and build on each individual employee’s abilities.At 3M, we know that inclusion is the key to unlocking the power of our diversity. An inclusive culture is one that supports and appreciates differences, and provides fair and equal opportunities for everyone. It’s a place where people realize they are respected for their whole and unique selves, and that they belong. Inclusion leads to engagement, which in turn fosters the collaboration, creativity and innovation that drive long-term growth - for 3M as well as for our people and our teams.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M_Canada or @3MNewsroom.3M Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe opportunityJoin our dynamic team as the Director of Application Support for US Retirement. In this role, you will oversee the seamless operation of all applications supporting US retirement services, ensuring high availability, reliability, and performance. Day-to-day tasks include leading a team of application support specialists, solve technical issues, implementing system enhancements, and collaborating with multi-functional teams to optimize processes and workflows. Your expertise will be instrumental in maintaining our competitive edge in the retirement services industry. ResponsibilitiesLead and mentor a team of application support specialists to ensure efficient resolution of technical issues.Monitor application performance and proactively identify areas for improvement to enhance user experience.Collaborate with software development teams to implement system upgrades and enhancements.Develop and maintain standard operating procedures for application support processes.Serve as a point of escalation for complex technical issues, proactively communicate with collaborators, and provide timely resolutionCoordinate with collaborators to prioritize support activities based on business needs and impact.Conduct regular audits of application configurations and security protocols to ensure compliance with industry standards.Continuously assess and improve support processes to streamline operations and improve efficiency. Advance ITIL (Information Technology Information Library) practices, which includes Service Operations (incident management, problem management), Service Design (Service levels, Availability, Capacity, Continuity) and Service Transition (Change Mgmt., Release mgmt.) Produce management reporting on KPIs, Service levels and other key metrics critical to maintain system health and availability.How will you create impact?As the Director of Application Support, you will play a pivotal role in ensuring the smooth functioning of critical applications supporting our US Retirement services. By leading a dedicated team and implementing standard methodologies, you will contribute to the overall success of our retirement offerings, driving customer satisfaction and retention. Your strategic approach to application support will optimize workflows, reduce downtime, and ultimately enhance the competitiveness of our services in the market. What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forBachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred. 10 + years of experience in application support, with at least 3 years in a leadership role.Proven track record of managing complex application environments and leading impactful teams.Solid understanding of retirement industry regulations and compliance requirements.Expertise in solve and resolving technical issues in a fast-paced environment.Superb communication and interpersonal skills, with the ability to collaborate effectively across departments.Experience with ITIL or other IT service management frameworks preferred.Certifications such as ITIL, PMP, or SAFe are a plus.Ability to thrive in a dynamic, customer-focused organization with a commitment to excellence.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all collaborators and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationCAN, Ontario, Toronto, 200 Bloor Street EastSalary range is expected to be between$107,730.00 CAD - $200,070.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionManulife’s Canadian Disability and Group Life team is looking for bilingual Disability Case Managers. This opportunity is 100% remote.As a Disability Case Manager, you’d support our plan members across Canada managing their claim through illness, recovery and return to work. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication.Responsibilities:Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. Actioning daily administrative tasks which include responding to emails and telephone calls on a timely manner.Assessing claims based on contractual, medical, and vocational barriers.Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.Writing letters to communicate pertinent benefit related information based on analytical reasoning. Demonstrating resiliency, empathy and compassion when listening and communicating with plan members including delivering difficult claims related decisions.Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short Term Disability (STD) or Long-Term Disability (LTD) claims. What we are looking for :The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.The ability to make difficult decisions within tight time constraints.Disability management and/or Group Benefit knowledge, an asset.Background in a health-related field will be an asset.At ease with both incoming and outgoing calls.Strong organization and prioritization skills are required to manage different type of tasks.What can we offer you? A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture -We lead with our Values every day and bring them to life together. Boundless opportunity -We create opportunities to learn and grow at every stage of your career. Continuous innovation -We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship -We build a business that benefits all stakeholders and has a positive social and environmental impact. #LI-REMOTEAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationCAN, Quebec - Full Time RemoteSalary range is expected to be between$50,250.00 CAD - $83,750.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Are you the go-to person whenever an electrical issue arises? Does the prospect of unraveling technological challenges excite you to the fullest? If programming and electronics are your inseparable passions, we have an opportunity that aligns perfectly with your skills!Who are we?Founded in 1996, CFM Robotique boasts over 25 years of expertise in designing and manufacturing robotic cells, positioning itself as THE reference for robotic solutions in the Quebec plastics industry. To make its turnkey solutions more user-friendly, the production of standard robotic cells was added to the services offered, giving rise to a second brand: DIY-Robotics. In addition to this technology, a third brand was created to ensure precise and easy measurement of the performance of plastic production machines. In this way, CLARIPROD ensures the profitability and productivity of machines by measuring all variables affecting production.Are you ready to propel robotics to a whole new level? Join the team now!Our promiseCollaboration, dynamism, a constant quest for new ideas, and enjoyment at work await you when you join our team!We assure you:a conducive environment for your professional development;a range of exceptional projects serving international clients;financial compensation for work clothes;reimbursement for mileage traveled;4 weeks of vacation per year;5 mobile holidays that can be monetized per year;a schedule over 4.5 days or flexible according to YOUR needs;Thursday beers and social activities;unlimited coffee;and even a hairdresser who comes to the office every month to take care of your locks!Given the current dynamics, we are primarily looking for a recruit with a personality and skills that complement our team.Your personality:You are social, enjoy teamwork, and have a good sense of humor;You are a real master of priority management;You are motivated by challenges and tight deadlines;As a specialist in problem analysis and resolution, you love providing solutions and finding the most effective method to achieve your goals.Your interests and experiences:Intermediate knowledge and interest in robotics;Intermediate knowledge and interest in programming, electrical, and pneumatic systems;Marked interest in problem-solving;Industrial experience;Bachelor's degree in Electrical Engineering and/or Automated Production Engineering and/or Robotics Engineering.Your future responsibilities:Program robots (FANUC, ABB) in our factory projects;May be called upon to assemble electrical panels;May be called upon to machine wiring;Design the electrical aspects of our projects and choose components for purchasing;Make corrections to electrical plans on paper if necessary during assembly and present them to the team leader;Commission robotic cells internally;Perform installations at the client's site;Initiate debugging of various electrical and mechanical problems that may arise;Maintain the workspace clean and safe according to health and safety regulations;Ensure compliance with deadlines;Adhere to quality standards;Other related tasks.Apply now, we look forward to meeting you! Required Skills:Leadership and teamworkStrong problem-solving skills (analytical and synthesis skills)Great ability to learn quickly and adapt to changesInitiative and motivationIndependence and resourcefulnessAbility to work under pressureExemplary professionalism in interactions with clients, suppliers, and colleaguesManual dexterity is an asset

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Active Directory and Messaging operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Active Directory and Messaging services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a AD/Messaging operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Strong understanding of Active Directory architecture, components, and services, including domain controllers, DNS, and Active Directory Sites and Services. Proficiency in user and group management within Active Directory, including user account creation, group policy assignment, and security permissions. Familiarity with Active Directory replication, trusts, and domain migration processes. Experience with Group Policy management and troubleshooting, ensuring consistent configuration across the network. Knowledge of Active Directory security concepts, including authentication mechanisms, access controls, and secure administration practices. Understanding of Active Directory backup and recovery strategies, including system state backups and authoritative restores. In-depth knowledge and hands-on experience in administering and supporting Exchange (2010-2019) and Exchange Online. Understanding of email routing and mail flow concepts in a Hybrid Exchange environment. Ability to configure and troubleshoot connectors, transport rules, and message tracking. Proficiency in PowerShell scripting to automate administrative tasks and streamline Exchange operations. Must have a good understanding of Email Archive & Journaling, retention policies and legal hold. Must have a good comprehension of Email Security and Email Protection SPF, DKIM and DMARC Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Position DetailsPosition Information Position Title International Marketing & Recruitment Specialist - MENA Posting Number 02155SA Location See Work Arrangements Grade or Pay Level See Salary Range Salary Range $2,200 to $3,200 CAD per month. Salary is based on education and experience Position Type Contract Employment Posting Type External Regular/Temporary Contract Employment Type Full-Time Posting Category Contract Employment Start Date 06/03/2024 End Date 06/02/2025 Day of the Week Mondays to Fridays, Other - Possibly some weekends Shift N/A Work Arrangements This temporary full-time (40 hours per week) contract will be available June 3, 2024 - June 1, 2025 with a possibility of renewal.The location of the work will be in Egypt.Work will be Monday to Friday, with the possibility of work on the weekend when needed. A hybrid work arrangement may be considered. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Douglas College is hiring for an International Marketing & Recruitment Specialist - Middle East North Africa ( MENA ).The scope of responsibilities includes providing strategic input by developing and implementing a MENA specific marketing and recruitment plan through analysis of the market, identification of new opportunities, building relationships with education agents and partners, and representing the College at student recruitment events in North Africa and The Middle East.Responsibilities- Markets and promotes Douglas College's programs in North Africa and The Middle East through the development and execution of targeted recruitment/marketing strategies.- Frequent travel in North Africa and The Middle East at times that are required.- Develops, builds and maintains contacts (i.e. international education agents) to increase the quantity and quality of international student enrolments at Douglas.- Trains and communicates with education agents on a regular basis to ensure that the College's international admissions processes, programs, and procedures are understood and followed.- Responds to all inquiries from students and agents in a timely manner.- Develops and delivers client-focused publications and materials for student recruitment including PowerPoint presentations, regular webinars, and social media campaigns.- Provides consultation services to the College regarding North Africa and The Middle East specific needs for recruitment and servicing.- Works with International high schools in North Africa and The Middle East and attends their recruitment fairs.- Seek opportunity for possible institutional partnerships between Douglas College and private or public post-secondary institutions in North Africa and The Middle East. To Be Successful in this Role You Will Need •A minimum of a bachelor's degree in a related field from a recognized post-secondary educational institution plus two years' related work experience in post-secondary admissions, marketing and recruitment as it relates to international education. An equivalent combination of education, training and experience may be considered. •Demonstrated experience developing and managing relationships with external organizations (including pathway administrators, high school counselors, education consultants/agents, study abroad departments at overseas institutions, etc.) and a variety of stakeholders across the College community including faculty, department coordinators/chairs, administration, and staff. •Demonstrated ability to develop and implement effective marketing and recruitment strategies and events for a wide variety of stakeholders including private institutions, high schools, and international education agents. •In-depth understanding of the field of international student marketing and recruitment including key competitors, developments in the field, current tactics, and market research and indicators. •Experience planning, coordinating and organizing large-scale recruitment events. •Current knowledge of Immigration, Refugees, Citizenship, Canada ( IRCC ) regulations as they pertain to international student admission and registration (e.g. study permit and visa processing, issuing Letters of Acceptance for international students) •Excellent interpersonal and cross-cultural communication skills including an excellent working knowledge of the English language (written and verbal). Native Arabic speaker is required. •A solid working knowledge of the B.C. and Canada post-secondary education systems, including admission requirements and programs, graduation requirements, partnerships, and articulated agreements with a clear emphasis on Douglas College. •A working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access). Familiarity working with Banner, ISP , Microsoft Office on Mac platforms, and with the Microsoft Dynamics CRM system (or similar system) would be an asset. •Experience with, and knowledge of contemporary web-based communication applications. •Demonstrated ability to effectively and tactfully communicate both verbally and in writing with the public, students, partners and College stakeholders. •Demonstrated ability to develop, establish and maintain good working relationships with colleagues and work as part of a team. •Demonstrated ability to work independently, with minimal direct supervision. •Experience providing supervision and feedback to direct or in-direct reports, volunteers, and knowledge of supervisory practices and mentoring •Demonstrated ability to train others, as well as design and deliver training materials for external partners. •Experience presenting to small and large groups in informal and formal settings. •Demonstrated ability to be flexible in adapting speaking and presentation style to people of various backgrounds and cultures (including prospective students, parents, education consultants/agents, governmental organizations, and institutional partners) •Demonstrated ability to critically analyze, reason and problem solve. Ability to handle complex partner or student complaints or concerns in a knowledgeable, tactful and confidential manner. •Well-developed planning, co-coordinating and organizational skills. •Knowledge of career opportunities, training and/or job requirements for a wide range of academic, vocational and technical careers. •Advanced knowledge of international admissions processes including: •The ability to research and assess BC and Canadian educational equivalencies •Evaluation of foreign transcripts and transfer credits •Understanding of entrance scholarships available to international students •Valid travel document for recruitment across North Africa and The Middle East regions. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 03/28/2024 Close Date Open Until Filled Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca].Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12063

Position DetailsPosition Information Position Title International Marketing & Recruitment Specialist - Latin America (Colombia and neighbouring countries, except Brazil) Posting Number 02158SA Location See Work Arrangements Grade or Pay Level See Salary Range Salary Range $3,000 to $3,500 CAD per month with the possibility of a bonus. Remuneration in Canadian dollars is paid monthly. Salary is based on education and experience Position Type Contract Employment Posting Type External Regular/Temporary Contract Employment Type Full-Time Posting Category Contract Employment Start Date 05/01/2024 End Date 04/30/2025 Day of the Week Mondays to Fridays, Other - Occasional work over the weekends and weeknights to attend functions, events, workshops, fairs, and related activities may be required Shift N/A Work Arrangements This temporary full-time (40 hours per week) one-year contract will be available May 1, 2024 - April 30, 2025 with the possibility of renewal.The location of the work will be in Colombia. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Reporting to the Manager of International Marketing & Recruitment, the International Marketing & Recruitment Specialist collaborates closely with Douglas College's International Marketing & Recruitment Team. The role entails developing and executing a targeted marketing and recruitment strategy for Colombia and its neighbouring countries (excluding Brazil).ResponsibilitiesResponsibilities include conducting market analysis, identifying growth opportunities, cultivating partnerships with educational agents, and representing the College at recruitment events throughout Latin America. This position involves engaging with students and agents from neighbouring countries. When necessary, the marketing representative will provide logistical support for Douglas College's employees who are in Colombia on business trips. To Be Successful in this Role You Will Need Education & Experience - Bachelor's degree in a related discipline, such as Business Administration with a major in marketing, Cross-cultural Studies, or International Education field.- Minimum of 2 years of recent work experience in marketing and business development, preferably in the International Education sector. An equivalent combination of education and experience may be considered.- Excellent interpersonal and cross-cultural communication skills including an excellent working knowledge of the English language (written and verbal). Native Spanish speaker is required. - Experience studying overseas, particularly in Canada, is an asset.- Good knowledge of the Canadian education system and Latin American geography, history, politics, and current and local affairs.- Experience with running social media campaigns, virtual marketing campaigns and initiatives, and webinars.- Experience presenting to small and large groups in informal and formal settings.- Demonstrated experience developing and managing relationships with external organizations (including pathway administrators, high school counselors, education consultants/agents, study abroad departments at overseas institutions, etc.) and a variety of stakeholders across the College community including faculty, department coordinators/chairs, administration, and staff.- Demonstrated ability to develop and implement effective marketing and recruitment strategies and events for a wide variety of stakeholders including private institutions, high schools, and international education agents.- In-depth understanding of the field of international student marketing and recruitment including key competitors, developments in the field, current tactics, and market research and indicators.- Experience planning, coordinating and organizing large-scale recruitment events.- Current knowledge of Immigration, Refugees, Citizenship, Canada ( IRCC ) regulations as they pertain to international student admission and registration (e.g. study permit and visa processing, issuing Letters of Acceptance for international students)- A solid working knowledge of the B.C. and Canada post-secondary education systems, including admission requirements and programs, graduation requirements, partnerships, and articulated agreements with a clear emphasis on Douglas College.- Experience providing supervision and feedback to direct or in-direct reports, volunteers, and knowledge of supervisory practices and mentoring. Skills and Abilities - Demonstrated ability to effectively and tactfully communicate both verbally and in writing with the public, students, partners and College stakeholders in English and Spanish.- Excellent cross-cultural communication skills and ability to communicate effectively with clients.- Demonstrated ability to develop, establish and maintain good working relationships with colleagues and work as part of a team.- Demonstrated ability to work independently, with minimal direct supervision.- Demonstrated ability to train others, as well as design and deliver training materials for external partners.- Strong consultative sales and customer service skills.- Strong interpersonal, organizational, and problem-solving skills. Demonstrated ability to critically analyze, reason and problem solve. Ability to handle complex partner or student complaints or concerns in a knowledgeable, tactful, and confidential manner.- Demonstrated understanding of marketing principles and terminology.- Comfortable in a public speaking setting with strong abilities to prepare and deliver effective presentations. Demonstrated ability to be flexible in adapting speaking and presentation style to people of various backgrounds and cultures (including prospective students, parents, education consultants/agents, governmental organizations, and institutional partners).- Ability to effectively interpret and apply College, government, agency, and departmental policies and procedures.- Self-motivated person who thrives in achieving organizational short and long-term goals and deadlines with minimum supervision.- Knowledge of career opportunities, training and/or job requirements for a wide range of academic, vocational and technical careers.- Advanced knowledge of international admissions processes including: The ability to research and assess BC and Canadian educational equivalencies; evaluation of foreign transcripts and transfer credits; understanding of entrance scholarships available to international students- Strong information literacy and computer skills, including: keyboarding at 45 wpm, word processing (MS Word), spreadsheet (Excel), CRM system, and PowerPoint.- Ability to exercise a high degree of confidentiality.Travel within Colombia and Latin America (except Brazil) is required for this position. A valid travel document for recruitment across Latin America (except Brazil) is required.The candidate must be physically able to handle heavy materials and/or equipment (i.e. promotional materials and display stands for student recruitment events).* The candidate must be legally authorized to work in Colombia, and the remote work must be conducted from Colombia.Technological requirements: This position requires that candidates have access to a stable high-speed internet connection, and a cellphone line connection. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/02/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca].The first review date will be April 10, 2024. This posting will remain open until filled.Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Your cover letter must clearly indicate the following: What is your salary expectation for this position?; What motivated you to apply for this position?; Why do you consider yourself a suitable candidate for the role?; and How will you contribute to our marketing activities in Colombia and Latin America?Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12098

Position DetailsPosition Information Position Title International Marketing & Recruitment Specialist - Latin America (Mexico and Caribbean) Posting Number 02169SA Location See Work Arrangements Grade or Pay Level See Salary Range Salary Range $3,000 to $3,500 CAD per month with the possibility of a bonus. Remuneration in Canadian dollars is paid monthly. Salary is based on education and experience Position Type Contract Employment Posting Type External Regular/Temporary Contract Employment Type Full-Time Posting Category Contract Employment Start Date 06/03/2024 End Date 05/30/2025 Day of the Week Mondays to Fridays, Other - Occasional work over the weekends and weeknights to attend functions, events, workshops, fairs, and related activities may be required Shift N/A Work Arrangements This temporary full-time (40 hours per week) one-year contract will be available June 1, 2024 - May 30, 2025 with the possibility of renewal.The location of the work will be in Mexico. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Reporting to the Manager of International Marketing & Recruitment, the International Marketing & Recruitment Specialist collaborates closely with Douglas College's International Marketing & Recruitment Team. The role entails developing and executing a targeted marketing and recruitment strategy for Mexico and Caribbean. ResponsibilitiesResponsibilities include conducting market analysis, identifying growth opportunities, cultivating partnerships with educational agents, and representing the College at recruitment events throughout Latin America. This position involves engaging with students and agents from neighbouring countries. When necessary, the marketing representative will provide logistical support for Douglas College's employees who are in Mexico on business trips. To Be Successful in this Role You Will Need Education & Experience - Bachelor's degree in a related discipline, such as Business Administration with a major in marketing, Cross-cultural Studies, or International Education field.- Minimum of 2 years of recent work experience in marketing and business development, preferably in the International Education sector. An equivalent combination of education and experience may be considered.- Excellent interpersonal and cross-cultural communication skills including an excellent working knowledge of the English language (written and verbal). Native Spanish speaker is required. - Experience studying overseas, particularly in Canada, is an asset.- Good knowledge of the Canadian education system and Latin American geography, history, politics, and current and local affairs.- Experience with running social media campaigns, virtual marketing campaigns and initiatives, and webinars.- Experience presenting to small and large groups in informal and formal settings.- Demonstrated experience developing and managing relationships with external organizations (including pathway administrators, high school counselors, education consultants/agents, study abroad departments at overseas institutions, etc.) and a variety of stakeholders across the College community including faculty, department coordinators/chairs, administration, and staff.- Demonstrated ability to develop and implement effective marketing and recruitment strategies and events for a wide variety of stakeholders including private institutions, high schools, and international education agents.- In-depth understanding of the field of international student marketing and recruitment including key competitors, developments in the field, current tactics, and market research and indicators.- Experience planning, coordinating and organizing large-scale recruitment events.- Current knowledge of Immigration, Refugees, Citizenship, Canada ( IRCC ) regulations as they pertain to international student admission and registration (e.g. study permit and visa processing, issuing Letters of Acceptance for international students)- A solid working knowledge of the B.C. and Canada post-secondary education systems, including admission requirements and programs, graduation requirements, partnerships, and articulated agreements with a clear emphasis on Douglas College.- Experience providing supervision and feedback to direct or in-direct reports, volunteers, and knowledge of supervisory practices and mentoring. Skills and Abilities - Demonstrated ability to effectively and tactfully communicate both verbally and in writing with the public, students, partners and College stakeholders in English and Spanish.- Excellent cross-cultural communication skills and ability to communicate effectively with clients.- Demonstrated ability to develop, establish and maintain good working relationships with colleagues and work as part of a team.- Demonstrated ability to work independently, with minimal direct supervision.- Demonstrated ability to train others, as well as design and deliver training materials for external partners.- Strong consultative sales and customer service skills.- Strong interpersonal, organizational, and problem-solving skills. Demonstrated ability to critically analyze, reason and problem solve. Ability to handle complex partner or student complaints or concerns in a knowledgeable, tactful, and confidential manner.- Demonstrated understanding of marketing principles and terminology.- Comfortable in a public speaking setting with strong abilities to prepare and deliver effective presentations. Demonstrated ability to be flexible in adapting speaking and presentation style to people of various backgrounds and cultures (including prospective students, parents, education consultants/agents, governmental organizations, and institutional partners).- Ability to effectively interpret and apply College, government, agency, and departmental policies and procedures.- Self-motivated person who thrives in achieving organizational short and long-term goals and deadlines with minimum supervision.- Knowledge of career opportunities, training and/or job requirements for a wide range of academic, vocational and technical careers.- Advanced knowledge of international admissions processes including: The ability to research and assess BC and Canadian educational equivalencies; evaluation of foreign transcripts and transfer credits; understanding of entrance scholarships available to international students- Strong information literacy and computer skills, including: keyboarding at 45 wpm, word processing (MS Word), spreadsheet (Excel), CRM system, and PowerPoint.- Ability to exercise a high degree of confidentiality.Travel within Mexico and Caribbean is required for this position. A valid travel document for recruitment across Latin America is required.The candidate must be physically able to handle heavy materials and/or equipment (i.e. promotional materials and display stands for student recruitment events).* The candidate must be legally authorized to work in Mexico, and the remote work must be conducted from Mexico.Technological requirements: This position requires that candidates have access to a stable high-speed internet connection, and a cellphone line connection. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/16/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca].The first review date will be April 25, 2024. This posting will remain open until filled.Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Your cover letter must clearly indicate the following: What is your salary expectation for this position?; What motivated you to apply for this position?; Why do you consider yourself a suitable candidate for the role?; and How will you contribute to our marketing activities in Mexico and Caribbean?Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12184

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionManulife’s Canadian Disability and Group Life team is looking for Disability Case Managers. This opportunity is 100% remote.As a Disability Case Manager, you’d support our plan members across Canada managing their claim through illness, recovery and return to work. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication.Responsibilities:Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. Actioning daily administrative tasks which include responding to emails and telephone calls on a timely manner.Assessing claims based on contractual, medical, and vocational barriers.Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.Writing letters to communicate pertinent benefit related information based on analytical reasoning. Demonstrating resiliency, empathy and compassion when listening and communicating with plan members including delivering difficult claims related decisions.Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short Term Disability (STD) or Long-Term Disability (LTD) claims. What we are looking for:Excellent communication skills in both French and English, would be an asset.A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.Background in a healthcare or related field will be an asset.The ability to make difficult decisions within tight time constraints.Disability management and/or Group Benefit knowledge, an asset.At ease with both incoming and outgoing calls.Strong organization and prioritization skills are required to manage different type of tasks.What can we offer you? A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture -We lead with our Values every day and bring them to life together. Boundless opportunity -We create opportunities to learn and grow at every stage of your career. Continuous innovation -We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship -We build a business that benefits all stakeholders and has a positive social and environmental impact. About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationCAN, Ontario - Full Time RemoteSalary range is expected to be between$49,575.00 CAD - $82,625.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionJob summary This Role reporting to the Director, Compliance Shared Services, and working as a team, is responsible for aspects of the ongoing maintenance of the AMLATF Compliance Program supporting all our Canada Markets businesses with focus on investment, private wealth services, and securities and mutual funds dealers.Responsibilities include the application of compliance policies, procedures and processes, communication and consultation with business divisions and functions to support ongoing awareness and compliance, participation in industry working groups and internal working groups, supervising projects, contributing to the self-assessments of AML/ATF risks, regulatory compliance program administration as it pertains to AML/ATF and sanctions compliance, preparing for and responding to audits and exams and department administration.Good knowledge of money laundering/terrorist financing and sanctions leading risk mitigation practices, legislative knowledge of the Money Laundering (Proceeds of Crime and Terrorist Financing Act and associated regulations) and sanctions law and associated regulatory guidance is required in this role. Ability to develop positive relationships with relevant partners, as well as balancing their respective interests, considering business, regulatory and cultural differences will be essential to success. In this role, the Manager collaborates with Business colleagues, Operations, and Technology teams as well as Compliance teams locally and AML/ATF Compliance colleagues globally. The role is also required to interact with Compliance Leaders, Internal Audit, and Internal Legal Counsel.Key Accountabilities:Program application including ensuring that policies and procedures are current and crafted to meet regulatory requirements/expectations and are appropriately integrated with business and operations’ processes and procedures.Act as a key member of the Compliance Team by participating in compliance meetings, providing input and recommendations to plans, policy and procedure development, participate in education and training on conference calls and presentations.Supervise and assess the Canadian business operational efficiency in following requirements and policy, including annual risk assessment of the Canadian business products and services.Support Operations in meeting requirements, including advising on mitigating risks.Responsible for oversight and development of the AML/ATF compliance training program. Assist in the Team’s production of required internal reporting.Represent AML/ATF Compliance on internal projects and in meetings.Respond to inquiries from employees and senior management. Represent AML/ATF Compliance in industry forums and committees, including proposing and responding to new and existing legislation where appropriate. Work with the Team on Compliance special projects and initiatives as required.Support Manulife's overall mission, with a focus upon compliance objectives. Advocate for continuous improvement through innovation and use technology and leading practices.Support the Team’s record keeping requirements as they pertain to the AML/ATF program.Contribute to the continuous improvement and modernization of the AML/ATF Program.Job Requirements (Knowledge/Skills/Competencies):Top-tier professional with an appropriate combination of education, experience, and industry knowledge.5+ years as a compliance/law/audit professional, with at least a minimum 3 years administering/supporting a compliance program (preference given to AML/ATF compliance program and/or investment and dealer compliance experience).Degree/diploma or equivalent education, preferably in law or a business-related area.Completed or willing to complete and obtain the Certified Anti-Money Laundering Specialist (CAMS) designation.Thorough knowledge of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, Regulations, sanctions laws and regulatory guidance.Understanding of regulatory compliance management programs and methodology.Disposition toward innovate improvement through technology and data analytics.Comfortable with technology applications including FinTech/RegTech.Fully conversant with Microsoft business applications.Able to articulate requirements for Compliance, business, and IT projectsStrong eye for business, excellent judgement, and can make decisions in times of uncertainty.Strong analytical and problem-solving skills, with the ability to interpret and apply sophisticated requirements and tailor impact description for each business area using plain language.Excellent communication, presentation, writing, interpersonal, negotiation and influencing skills.Proficiency in developing and writing policies and procedures.Professional demeanor and adherence to a high ethical standard.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging pursuit of following passions and learning new skills!A focus on growing career paths with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunity!We build opportunities to learn and grow at every career stage.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive environment where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impactAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$78,975.00 CAD - $142,155.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Position DetailsPosition Information Position Title International Student Advising Specialist Posting Number 02168SA Location New Westminster Campus Grade or Pay Level S - Pay Level 15 Salary Range $58,606 annually (with wage increments to a max of $65,718 annually), which includes a special allowance of $2,000 per annum. Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 05/06/2024 End Date 11/15/2024 Day of the Week Mondays to Fridays Shift 8:30am - 4:30pm or 9:00am - 5:00pm Work Arrangements This regular, full-time (35 hours per week) position is available starting May 6, 2024. Regular hours of work are Monday to Friday, 8:30am - 4:30pm or 9:00am - 5:00pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, the successful candidate must be available for occasional work at the Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule may be considered after successful completion of probationary period, subject to the terms of the College's Work From Home Policy. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role The International Student Advising Specialist ( ISAS ) is responsible for advising students, faculty members and administrators in complex overlapping immigration and academic issues related to international student success. The ISAS provides integrated immigration and academic case-specific analysis, guidance and decisions; as well as, student success education to new and returning international students.As a Regulated Canadian Immigration Consultant ( RCIC ) or Regulated International Student Immigration Advisor ( RISIA ) the ISAS executes the highest level of comprehensive advising to support international undergraduate student retention and success; including, but not limited to: study permits, work permits, academic program decisions, medical insurance, employment and cultural transitions. The position involves the professional and competent application of advising procedures in a confidential and ethical manner in accordance with standards set by the Canadian Bureau of International Education ( CBIE ), the Immigration Consultants of Canada Regulatory Council ( ICCRC ) and applicable professional associations.The ISAS is responsible for updating staff and administrators on new policies and issues of relevance to international students by sitting on college-wide committees, presenting at meetings, and providing updates via formal and informal college communication channels including the website, intranet and email. The ISAS supports international student admissions, exchanges and international partnership agreement development by assessing international course credit transfer and course pathway options for students with a variety of international educational experiences.Responsibilities1) International Student Advising (1:1)a) Establishes a professional, welcoming and coaching-style relational rapport with international students by engaging in active and empathetic listening and appreciative inquiry techniques to support a positive advising experience for the student.b) Diffuses emotionally charged or hostile advising situations by providing guidance to both staff and students involved, including referral when appropriate.c) Uses interviews, student questionnaires, student records, knowledge of College programs, and knowledge of immigration law to support student alignment of their academic, immigration, work and personal goals and circumstances by providing case specific advising on:i) program choice, change, course selection, course loadii) work/study program options and limitations of study and work visasiii) post-graduate work permit ( PGWP ) eligibility and applicationiv) whether or not taking academic breaks will impact ( PGWP ) eligibility and academic program progressv) non-academic questions, such as international student athlete eligibilityvi) impacts of study abroad for international students on PGWP and academic program progressd) Supports student post-graduate work and immigration plans by providing case specific immigration that is compliant with immigration law and IRCC rules related to study and work permits, visas, medical insurance, employment, dependents and related issues.e) Uses student service expertise to assess non-academic student support needs related to mental health, financial concerns, or health and safety related issues and refers students to both internal and external student services and resources and follows-up as appropriate.f) Writes professional communications to visa offices and immigration programs regarding student cases and intervenes where mistakes occurred or cases require special attention to ensure students are represented fairly.g) Manages complex cases involving student immigration, wellbeing and other matters by liaising with, and providing leadership to, other staff on campus to provide seamless support and services for international students (e.g. Enrollment Services, Student Affairs and Services, Faculty Members, and Career Centre).2) International Student Success Programminga) Leads immigration and academic success components of orientation programming.b) Prepares and updates documents such as orientation information booklets, manuals and other publications for international students on academic & immigration success-related topics.c) Plans and delivers international student success program (workshops and co-curricular course content) aligned with student-lifecycle and interest needsd) Conducts co-curricular international student success program reviews each semester with input from participants, organizers, and external contributors.e) Designs and delivers awareness and education programs to faculty and staff related to international student success and immigration related topics; such as, common questions received by faculty from international students, international student patterns for program and course preference, and intercultural communication tips and tricks for front line staff working with international students.f) Creates and curates content for regular international student communications (e.g. newsletter, social media, posters) to raise awareness of international student success programming, immigration updates, events and availability of services.3) International Program Articulationa) Analyzes international programs, courses and international exchange standards to prepare reports for the Director of Global Engagement and International Student Services on program course/credit alignment for new and existing international articulation arrangements.b) Maintains and updates existing course/credit reports with international colleges and universities to reflect any additions or removal of course and program options.c) Utilizes the BC Transfer guide and the Douglas College transfer database to analyze case specific issues related to course and program transfer in order to ensure accurate recognition for prior academic work.4) Administration and operationsa) Maintains and updates student records in according to IRCC , BC FIPPA , and Douglas College policies.b) Provides recommendations to the ISAS Supervisor and International Student Services Manager to improve administrative procedures for record keeping.c) Provides recommendations to the ISAS Supervisor and International Student Services Manager to improve online and in-person student services.d) Represents Douglas College International externally from time-to-time to government and professional organizations such as; IRCC , Canadian Border Services Agency, BC Provincial Nominee Program, Services Canada, Health Insurance BC, and the local MP's office.e) Interprets and complies with IRCC Operation Manuals, Operational Bulletins, ICCRC policies and Codes of Ethics, and relevant privacy legislation in order to meet legal and reporting requirements.f) Contributes to the updating of training and procedures manuals within the International Student Service ( ISS ) area to support onboarding and upgrading of employees.g) Plans and implements on-campus immigration-related communications for relevant non- ISS staff and faculty that are accurate, consistent and in line with immigration legislation and regulations.5) Expert Consultationa) Provides legally sound advice to colleagues, academic and student service departments on immigration legislation, regulations and policies in order to ensure College-wide compliance with IRCC rules and regulations.b) Provides in person or written case specific and policy-level consultation to Douglas College departments and staff regarding international student immigration-related issues (study rules, work rules, immigration implications of decisions for students); such as, working with faculty members to verify student claims and/or resolve complex issues related to international or immigration issues impacting student success.6) Continuous Improvement and Networkinga) Maintains certification as a Regulated Canadian Immigration Consultant ( RCIC ) or Regulated International Student Immigration Advisor ( RISIA ) by completing required annual professional development requirements.b) Stays current on IRCC policy changes and assesses changes in relation to student study, work, and immigration case-specific advising. Assesses IRCC rule changes to inform academic program coordinators and College-wide policy when relevant.c) Stays current on all programs offered by the College available to international students in order to ensure academic-related information for case-specific immigration/academic advising is accurate.d) Stays current on BC Transfer Guide and popular sending and receiving programs relevant to international students at Douglas College in order to ensure academic-related information for case specific advising and pathway (assessment and upgrading) options are available to students.e) Stays current on industry-standard international transfer credit guides, resources and related news in order to facilitate exchange credit analysis and articulation and pathway articulation development.f) Represent Douglas International as a contributing member to cross-functional teams and learning communities of practice within Douglas College related to student services.g) Participates as an active member in provincial and national associations such as the Canadian Bureau of International Education, British Columbia International Education Association, and the Canadian Association of College and University Student Services to stay current in the fields of immigration and academic advising and annually reflect on current best practices in the field.h) Stays current of trends in international student employment opportunities through regular collaboration with the Douglas College Career Centre in order to provide relevant work-integrated-learning.i) Participates in ongoing training to ensure current functional knowledge of College service areas, technologies, and policies.7) Performs other duties as required such as:a) Processes a variety of correspondence, reports, and other documents.b) Leads or contributes to Douglas international and College-wide projects; such as, participating on service standard working groups and advising software upgrade projects.c) Mentors and trains new staff in Douglas International on ISAS related duties.d) Provides orientation and training to staff faculty and staff external to Douglas International on immigration/international student issues when requested.e) Maintains confidential student and partner data in Douglas College student records systems.f) Maintains confidential immigration documentation in Douglas International agent & student database.g) Creates and maintains content and student information in Douglas learning management system.h) Maintains Douglas International partner database articulation and exchange agreement content.i) Prepares and updates informational materials, posters, websites, etc.j) Requisitions new materials.To Be Successful in this Role You Will Need 1. Successful completion of a bachelor degree in a related discipline from a recognized post-secondary institution and a minimum of 4 years related work experience, or a combination of credentials and experience considered equivalent.2. Certification as a Regulated Canadian Immigration Consultant ( RCIC ) or Regulated International Student Immigration Advisor ( RISIA ); and be in good standing with the Immigration Consultants of Canada Regulatory Council ( ICCRC ).3. Experience supervising student assistants or volunteers.4. Extensive knowledgeable of Citizenship and Immigration Canada, Immigration and Refugee Protection Act/Regulations, and policies and procedures pertaining to international students5. A strong understanding of the post-secondary system in BC, including course and program transfer amongst BC institutions, and Douglas College programs of study, admission criteria and learner pathways.6. Excellent working knowledge of Douglas College programs including admission requirements, programs of study and Douglas College program offerings, admissions criteria and learner pathways.7. Demonstrated knowledge and experience in credential evaluation, and in program articulation and transfer credit processes at Douglas College pertaining to international partners.8. Comprehensive understanding of Douglas College policy and procedures as they relate to students in general and international students in particular.9. Knowledge of international student concerns related to study, work, immigration and well-being.10. Knowledge of post-secondary student lifecycle and service needs from 'new student to alumni.'11. Excellent interpersonal and cross-cultural communication skills including written and verbal fluency in the English language.12. Good interviewing skills with students.13. Good emotional self-management and conflict resolution abilities.14. Good working knowledge of routine office systems and procedures such as filing systems, administrative control systems, and standard forms of business communication.15. Demonstrated ability:a. to interact effectively and tactfully with people of various backgrounds and culturesb. to communicate persuasively, assertively, diplomatically and tactfully verbally and in writingc. to collaborate and seek help when faced with complex or challenging situationsd. to critically analyze, reason, problem solve and exercise sound judgmente. to ensure accuracy of information and enter data accuratelyf. to maintain a high degree of confidentialityg. to effectively use time management to prioritize tasks for self and groupsh. to effectively lead and support project-based work using planning toolsi. to research complex topic and synthesize information into briefs or succinct communicationsj. to create and deliver engaging presentations for large groups in formal and informal settingsk. to adapt speaking style and register for audiences of different cultural backgrounds and positionsl. to effectively engage with large groups of people in workshop or educational formatsm. to work as a team or independently, with a minimum of supervisionn. to maintain high levels of customer service while under task, time or interpersonal pressureo. to work within an environment where there is a constant flow of enquiries, requiring attention to detail, endurance and stamina and the need to stay focused over prolonged periods of timep. to advocate on behalf of others for correction of an error or change in procedureq. to retain, organize, utilize and communicate a vast range of information to support othersr. to provide exceptional client-centered service on a consistent basis to multiple stakeholder groupss. to create and maintain a professional network16. International experiences and second language skills are assets.17. A working knowledge of student information database systems such as Banner is an asset.18. Knowledge of adult educational design and co-curricular learning principles is an asset.19. A working knowledge of learning management systems such as Blackboard is an asset.20. A working knowledge of social media platforms such as Twitter, Instagram, FaceBook, etc. is an asset.21. Technical skills: MS Word, Excel, PowerPoint, Outlook, MS Teams, MS Planer, Zoom, all at an intermediate or higher level. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check No Posting Detail Information Open Date 04/17/2024 Close Date 04/23/2024 Open Until Filled No Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by April 23, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12183