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Customer Service Representative
Staples Canada, Sainte-Agathe-des-Monts, QC
Position Summary: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales. Primary Responsibilities: • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. • Takes opportunities for add-on sales to customer. • Assists in the resolution of customer complaints, returns and exchanges. • Responds to and directs where necessary, customer inquiries related to copy and technology services. • Answers telephones and qualifies and directs customers as required. • Responsible to take and make copy orders accurately. • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register. • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products. • Accepts proper forms of prescribed tender. • Properly secures company funds and physical inventory at all cash stations. • Ensures accuracy of customer orders by spot checking throughout processing. • Completes and balances all daily cash register paperwork and obtains verification. • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly. • Stocks and maintains front-end racks/shelves and merchandise areas as assigned. • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc. • Accountable for signing in/out and logging in/out of own till when required. • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist. • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards. • Identifies and communicates suggestions for improvements in all areas of business. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register. • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Customer Service Representative | Regent Location
Staples Canada, Winnipeg, MB
Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Customer Service Representative
Staples Canada, Granby, QC
Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Customer Service Representative
Staples Canada, Winkler, MB
Position Summary: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales. Primary Responsibilities: • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. • Takes opportunities for add-on sales to customer. • Assists in the resolution of customer complaints, returns and exchanges. • Responds to and directs where necessary, customer inquiries related to copy and technology services. • Answers telephones and qualifies and directs customers as required. • Responsible to take and make copy orders accurately. • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register. • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products. • Accepts proper forms of prescribed tender. • Properly secures company funds and physical inventory at all cash stations. • Ensures accuracy of customer orders by spot checking throughout processing. • Completes and balances all daily cash register paperwork and obtains verification. • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly. • Stocks and maintains front-end racks/shelves and merchandise areas as assigned. • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc. • Accountable for signing in/out and logging in/out of own till when required. • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist. • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards. • Identifies and communicates suggestions for improvements in all areas of business. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. Basic: • Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience: • Three months to one year of previously related experience is preferred. Education: • Working towards or successful completion of high school is preferred. Additional Information: • Conditions of the work environment are such that minor stress or physical discomfort may occur. • You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register. • You will be exposed to moderately disagreeable levels of noise generated by the copy equipment. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Customer Service Representative
Staples Canada, Levis, QC
Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Customer Service Representative
Staples Canada, Hawkesbury, ON
Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you will do: As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals. Specifically, you will: • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You'll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders. • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value. • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. • Stock and maintain front-end racks/shelves and merchandise areas. • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.Some of what you need: • Three months to one year of related experience is preferred. • Proven track record of achieving customer service excellence. • Ability to resolve customer concerns in a diplomatic manner. • Ability to communicate with and engage customers effectively using a variety of mediums. • Curious • Approachable • Passionate • Solutions Finder Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Learning & Development programs • And more...Additional Information • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. • You'll spend your time at our front cash station inspiring customers with your brilliance while processing orders, this will involve some repetitive movement and physically being able to stand, and handle products for our customers. • We like for our associates to experience everything our customers experience across the store, and so while you'll typically be at cash, but we'll also cross train you in lots of different areas of the store. • We'll also ask you to work a variety or retail-based shifts including evenings and weekends. Employment Statement Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
102244 - Associate Director, Capital Planning
Vancouver Coastal Health, Vancouver, BC
Associate Director, Capital Planning Job ID 2023-102244 City Vancouver Work Location 590 Finance - 3rd Floor Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 10 Min Hourly CAD $59.59/Hr. Max Hourly CAD $85.65/Hr. Shift Times 0900-1700 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $59.59/Hr. - CAD $85.65/Hr. Job Summary Come work as a Associate Director, Capital Planning with Vancouver Coastal Health (VCH)! Reporting to the Regional Director, Capital Asset Management and Planning, the Associate Director, Capital Planning provides strategic direction and capital project financial leadership in the various programs (Facilities, Clinical Equipment, and IMITS) across the Communities of Care (Vancouver, Coastal, and Richmond) across Vancouver Coastal Health (VCH), and Providence Health Care (PHC). She/he provides a critical linkage between the programs, the Communities of Care (CoC’s) leadership, VCH Executive, and the Ministry of Health for the advancement of capital planning priorities. Apply today to join our team! As an Associate Director, Capital Planning, you will: Provide expertise and support to, and liaises with, the Regional Director, Financial Planning and Analysis, the Chief Operating Officers / Vice Presidents and their Senior Leadership Teams in supporting/informing the initiation and implementation of capital projects in a close relationship with Facilities & Real Estate, PHSA Information Management/ Information Technology Services (IMITS), and PHC Biomedical Engineering (specific to Major Clinical Equipment prioritization).Foster a collaborative working relationship between capital planning, capital accounting, general accounting, and financial planning within VCH’s Finance Department.Key areas of responsibility include the leadership, oversight, and support in the project prioritization, development of Ministry of Health and VCH Board strategic documents (Concept plans, business cases / briefing notes), capital project tracking, annual capital planning, capital funding, implementation and project closure, which include post implementation reviews; overseeing capital project reporting to the CoC’s; reporting to the Senior Executive Team (SET), the Audit & Finance Committee, the Ministry of Health, and Project Boards, where applicable.Provide business support to programs across VCH by applying exceptional technical expertise, process management, and business acumen.Oversee the development of concept and business plans by providing insight and analysis to influence decision-making and provides leadership to interdisciplinary teams, including regular updates to the Ministry of Health for capital project approvals and updates during implementation.Primary working relationships are with various stakeholders across the Health Authority and Lower Mainland consolidated programs, external construction company consultants, liaison with the Ministry of Health and other funding partners, such as Hospital Foundations and Regional Hospital Districts, as well as other healthcare entities and associations on matters concerning capital planning and management - coordinating, liaising and maintaining collaborative relationships with external stakeholders. This work is aligned with VCH’s people-centred values and focused on advancing Indigenous Cultural Safety, anti-racism, equity, diversity, and inclusion. Qualifications Education & ExperienceUniversity degree combined with a recognized accounting designation (C.A., C.M.A, or C.G.A), preferably augmented with a Master’s of Business AdministrationTen (10) years’ recent, related senior level planning experience in a large complex organization, including experience in the development and implementation of multi-year plans, financial systems management and business decision support, or an equivalent combination of education, training and experience.Knowledge & AbilitiesA strategic thinker and leader with the ability to see the broad picture and an understanding of the external environment in which the organization functions.Proven leadership and management experience with an excellent sense of corporate and departmental priority and strong business acumen are critical.Broad knowledge of health care performance metrics and their application is critical.Innovative and creative thinking abilities and strong business acumen; ability to anticipate the need for information/decision support; proactive in identifying ways to enhance the system.Demonstrated ability to work in an environment in which there are a number of internal and external stakeholders. Able to work effectively with elected officials, bureaucrats, donors, board members, management, medical staff and other staff at all levels of the organization.Demonstrated oral and written communication skills and presentation abilities as well as the ability to convey strategies in a clear, concise and direct manner.Demonstrated ability to impart complex financial information to non-financial individuals in a manner that is relevant to them.Demonstrated ability to identify alternative solutions to capital asset management issues and to assess the strengths and weaknesses of various options.Demonstrated ability to prepare Business Plans and Capital Plans; complete with financial analysis; ability to conduct Strategic Option Analyses; ability to present and defend oral and written proposals and skilled in the development of financial models.Comprehensive understanding of contracts, specifications (including performance specifications) processes related to the scope definition of capital projects, capital equipment, capital expenditures, capital acquisitions and capital / property leases.An in-depth knowledge of operations and operational budgets specific to Facilities, Project Management, and Real Estate, including Facilities Maintenance and Operations.A broad knowledge of the local real estate market, with specific knowledge pertaining to real estate leasing, including lease agreements.Broad knowledge of computerized financial systems and procedures, and advanced computer skills (Excel) for financial modeling and capital planning.Proven ability to design, implement and manage complex planning, reporting and business process management with business acumen to support the Capital Planning and Management.Physical ability to perform the duties of the position. Closing Statement As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. If you have any questions, please reach out to Orlando Cerrato, Manager, Executive Talent Acquisition at [email protected]. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension planGrow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.Only short-listed applicants will be contacted for this posting.***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
115722 - Associate Vice President, Clinical Services
Vancouver Coastal Health, North Vancouver, BC
Associate Vice President, Clinical Services Job ID 2024-115722 City North Vancouver Work Location Lions Gate Hospital - NS Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 15 Min Hourly CAD $96.07/Hr. Max Hourly CAD $144.10/Hr. Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $96.07/Hr. - CAD $144.10/Hr. Job Summary Come work as an Associate Vice President, Clinical Operations with Vancouver Coastal Health (VCH)! The Associate Vice President (AVP) reports to the VP, Coastal Community of Care (CCoc) and is accountable for the strategic planning and operational management of major clinical programs and services across the region. The AVP works in close collaboration with senior operational and medical leadership within the CCoC and VCH to identify, develop, and implement applicable service delivery models and processes that ensure health-system integration and client care focused on supporting healthy lives in healthy communities with partners through care, education and research. Key deliverables include: Ensuring the acute and community systems are integrated and client care focused;Ensuring a solid quality framework and governance that is fully integrated and standardized throughout the CCoC;Representing the CCoC’s clinicians and patients as it relates to capital projects;Genuinely collaborating and engaging with First Nations communities and Indigenous organizations in the CCoC; andPositively Supporting culture, staff and medical staff, quality and patient-centred care.As the ideal candidate, you are grounded in clinical practice (nursing is preferred) and have expanded into a senior leadership role in a large, complex health care system. You can integrate quality and safety programs and frameworks across acute and community modalities of care, ideally throughout urban, remote and rural communities. You are an inclusive and empowering leader who has made a positive difference as it pertains to eliminating racism and creating a culturally safe environment for Indigenous people, as well as other equity-deserving populations. You are comfortable working a co-leadership model with physician leadership, and your ability to bridge clinical and administrative needs has resulted in improved quality of care. In addition, you are able to be the clinical voice when it comes to capital projects, ensuring patient care is at the centre of projects. Equity, diversity, & inclusion are essential to VCH’s goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed. We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. If this is the next step in your professional career, please visit our website and submit your application to Allison Rzen and Suchin Pawa at www.pfmsearch.com. Qualifications Education & Experience A level of education, training and experience equivalent to a Master’s Degree in Health Services Administration, Business Administration or related health discipline.More than fifteen (15) years’ recent, related clinical practice (nursing preferred) and senior leadership experience in developing, implementing and evaluating service delivery systems.Experience leading major service integration and change, within a large, academic healthcare setting.Current registration with relevant professional College/Association, if applicable.Demonstrated commitment to on-going learning and professional development. Knowledge & Abilities Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lensPractices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groupsDemonstrated track record of clinical and leadership experience in nursing or other recognized healthcare profession Fosters collaboration and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respectInspires a shared vision and aligns performance goals and objectives for team and individuals to ensure match with strategy while maintaining group cohesiveness, motivation, commitment and effectivenessApplies superior conflict management skills and expertise to persuade and negotiate effectively to lead and implement change and/or resolve issues/disputesApplies knowledge of current developments and trends in health care best practices, project management, performance management, physician relations, quality improvement and related technology Applies superior judgment to communicate sensitive information in a compelling manner with a variety of internal and external stakeholdersAnticipates future changes in service delivery and develops transition strategies that optimize resource utilization and ultimately improve efficiency and quality of patient careUses sound business acumen to manage the fiscal resources of assigned programs/services in a manner that is financially responsible and consistent with the overall goals of the organizationDrives development, implementation and evaluation of initiatives that support new or expanded programs/services within a multi-site environment following a team-based approachPhysical ability to perform the duties of the position Closing Statement As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. If this is the next step in your professional career, please visit our website and submit your application to Allison Rzen and Suchin Pawa at www.pfmsearch.com. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension planGrow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.Only short-listed applicants will be contacted for this posting.***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
115418 - Associate Physician, Neurosurgery (VGH)
Vancouver Coastal Health, Vancouver, BC
Associate Physician, Neurosurgery (VGH) Job ID 2024-115418 City Vancouver Work Location VGH 12th & Oak Supplementary Job Title Physicians & Medical Staff - Associate Physician Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Permanent Job Status Regular Full-Time FTE 1.0 Standard Hours / Week 37.5 Job Category Associate Physician Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Job Title:Associate Physician, NeurosurgeryWork Site:Vancouver General HospitalStatus:Full-TimeStart Date:January 2, 2023Compensation Type:Clinical Service Contract Come work as an Associate Physician, Neurosurgery with Vancouver Coastal Health (VCH)! The Associate Physician (AP), Neurosurgery performs services within the scope of an Associate Physician’s clinical duties and responsibilities and serves as a physician extender to provide care to patients of the Cranial Neurosurgery service. The AP works under the supervision of the attending neurosurgeon on a day-to-day basis and is accountable to the Head of the Division of Neurosurgery or documented delegate for the overall provision of quality of care and professional development. The AP supports the provision of continuous care in a team-based environment working collaboratively with the most responsible physician (MRP), fellows, residents, nursing, and allied care providers to care for neurosurgical patients. The AP has demonstrated ability to communicate effectively and build relationships with other health professionals and disciplines and holds excellent interpersonal skills and ability to work within a team. The AP also has demonstrated ability to document in accordance with the College of Physicians and Surgeons of British Columbia (CPSBC) and organizational standards, policies, and guidelines. As an Associate Physician with Vancouver Coastal Health, you will:Manage pre-operative, post-operative and non-operative neurosurgical patients in the inpatient, outpatient and emergency room setting with the supervision of the Attending surgeon, full-time, over a mix of day, night and weekend shifts.Coordinate day-to-day care of the neurosurgical patients in the hospital including general patient care duties, response to nursing and other care team members concerns relating to patients including writing medical orders.Develop treatment plans in response to changing patient conditions, in consultation with Attending neurosurgical staff.Follow through on investigations in consultation with the attending staff. Perform and document admission history and physical examinations, progress notes, discharge summaries, and medication reconciliation as per CPSBC and organizational standards, policies, and guidelines. If competency to do so has been established and signed off by Head of Neurosurgery or their designate, the Associate Physician will conduct assessments of patients in the emergency room and surgical consultations on new and follow up patients with a broad range of neurosurgical conditions including trauma, neuro-oncology, skull base tumours, cerebrovascular disease, hydrocephalus, functional neurosurgical conditions, and epilepsy. Assist in neurosurgical procedures including assisting under the operating microscope; may perform appropriate portions of the procedure within the scope of the Associate Physicians demonstrated competence, under direct supervision of the attending neurosurgeon or designate. These procedures may include but are not limited to surgical positioning, opening, closing, burrholes, performing craniotomy, insertion of external ventricular drain at Vancouver General Hospital. Qualifications Education, Licensing, & Experience:Medical degree from a school listed in the World Directory of Medical Schools. Minimum of two (2) years of accredited postgraduate training as a medical or surgical specialist, verified by the CPSBC. Successful completion of Part 1 of the Medical Council of Canada Qualifying Examination (MCCQE) or Steps 1 through 3 of the United States Medical Licensing Examinations (USMLEs). Must meet the CPSBC’s English language proficiency requirements. Must be eligible for registration with the CPSBC in the Associate Physician class. The AP must have Canadian Citizenship, be a permanent resident, or be legally able to live and work in British Columbia. Qualified candidates will hold or achieve Advanced Cardiac Life Support (ACLS) certification prior to commencing orientation, and will maintain such certification throughout their employment.Knowledge & Abilities: Possess the knowledge and skill required to diagnose and manage common issues arising in perioperative neurosurgery patients (e.g., chest pain, dyspnea, hypertension, electrolyte abnormalities, delirium, developing infections and sepsis, headaches, bleeding, acute neurological deterioration, wound complications).Ability to perform within the scope of Associate Physician duties and responsibilities as well as be able to interact, and adapt effectively with other professionals in complex, dynamic situations. Confidence and experience in recognizing and initiating response to emergency situations such as post operative neurological deterioration, hemorrhage and infection. Ability to recognize medical instability and address initial priorities of resuscitation and liaise with appropriate services in the hospital such as intensive care unit or internal medicine. Able to judge situations where reporting to and discussion with senior and most responsible physicians is appropriate.Excellent verbal English communication, including with patients, families, and other health care professionals. Ability to communicate effectively and collaborate with families about health findings, diagnosis, treatment, prognosis and follow up.Excellent written English communication including completion of clinical documentation (e.g. consultation, progress notes, operative reports) Computer skills including the ability to perform documentation and order entry in electronic medical record and review relevant diagnostic and health information. Ability and comfort in working in a team-based environment. Excellent interpersonal skills and ability to work within a team. Ability to carry out professional duties in the face of multiple, competing demands Physical ability to carry out the duties of the position.Perform basic bedside procedures when indicated. These procedures include and are not limited to insertion of nasogastric tubes, insertion of lumbar CSF drains and removal of drains, etc. In all the above, the Associate Physician will not proceed until full orientation and competence has been established with sign-off by the Head of Neurosurgery or their delegate. Communicate regularly with the attending neurosurgeon and chief neurosurgical resident.Communicate with patients, family members, other consulting services, fellows and trainees concerning patient care plans, as appropriate. Daily handover rounds; the Associate Physician participates in patient rounds under the supervision of the attending along with fellows, residents and other care team members.Attend clinical rounds, morbidity and mortality rounds and other educational/research sessions as appropriate. Participate in professional development activities (a minimum of 50 hours per year, 25 hours of which must be accredited training recognized by the Royal College of Physician and Surgeons’ Maintenance of Certification Program for healthcare professionals).Participate in quality improvement projects relating to patients or program.Comply with AP programs CPD reporting requirements. Closing Statement To apply now please visit Health Match BC (HMBC) via the link below: APPLY NOW Please note that a resume is required to apply for this position.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Grow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
112426 - Associate Physician, Spine Surgery, Vancouver General Hospital
Vancouver Coastal Health, Vancouver, BC
Associate Physician, Spine Surgery, Vancouver General Hospital Job ID 2023-112426 City Vancouver Work Location VGH 12th & Oak Supplementary Job Title Physicians & Medical Staff - Associate Physician Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Associate Physician Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Job Title:Associate Physician, Spine SurgeryWork Site:Vancouver General HospitalStatus:Permanent Full Time Start Date:As soon as possibleCompensation Type:Salary Come work as an Associate Physician, Spine Surgery at Vancouver General Hospital with Vancouver Coastal Health (VCH)!The Associate Physician (AP), Spine Surgery performs services within the scope of an Associate Physician’s clinical duties and responsibilities and serves as a physician extender to provide care to patients of the Spine service. The AP works under the supervision of the attending Spine surgeon on a day-to-day basis and is accountable to the Division Head of Spine Surgery or documented delegate for the overall provision of quality of care and professional development. The AP supports the provision of continuous care in a team-based environment working collaboratively with the most responsible physician (MRP), fellows, residents, nursing, and allied care providers to care for Spine patients. The AP has demonstrated ability to communicate effectively and build relationships with other health professionals and disciplines and holds excellent interpersonal skills and ability to work within a team. The AP also has demonstrated ability to document in accordance with the College of Physicians and Surgeons of British Columbia (CPSBC) and organizational standards, policies, and guidelines. Vancouver Coastal Health (VCH) is one of five regional health authorities that work under the Ministry of Health together, with the Provincial Health Services Authority (PHSA) and the First Nations Health Authority (FNHA), to provide high quality, appropriate and timely health services to British Columbians.VCH is a world-class innovator in medical care, research and teaching, delivering care to more than one million B.C. residents living in Vancouver, the North Shore, Richmond, the Sea-to-Sky corridor, Sunshine Coast and the Central Coast. We are dedicated to providing exceptional care across the full continuum in areas including public health, primary care, acute services, community-based long-term care and home health, mental health, substance use, and research.Apply today to join our team!As Associate Physician, Spine Surgery with Vancouver Coastal Health, you will:Management of pre-operative, post-operative and non-operative Spine patients in the inpatient, outpatient and emergency room setting with the supervision of the attending surgeon, full-time, over a mix of day, night and weekend shifts.Coordinates day-to-day care of the Spine patients in the hospital including general patient care duties, response to nursing and other care team members concerns relating to patients, writing medical orders, pain management and control. Develops treatment plans in response to changing patient conditions, in consultation with attending surgeon.Follows through on investigations in consultation with the attending surgeon. Performs and documents admission history and physical examinations, progress notes, discharge summaries, and medication reconciliation as per CPSBC and organizational standards, policies, and guidelines. If competency to do so has been established and signed off by the Division Head of Spine Surgery or their designate, the AP will conduct assessments of patients in the emergency room and surgical consultations on new and follow up patients with a broad range of spinal conditions including trauma, cancer, deformity, degenerative spine disease. Assists in spine surgical procedures; may perform appropriate portions of the procedure within the scope of the AP’s demonstrated competence, under direct supervision of the attending spine surgeon or designate. These procedures may include but are not limited to positioning, opening, closing, spinal decompression, spinal instrumentation at Vancouver General Hospital. Performs basic bedside procedures when indicated. These procedures include and are not limited opening the surgical wound and packing, and removal of drains, etc. In all the above, the AP will not proceed until full orientation and competence has been established with sign-off by the Division Head of Spine Surgery or their delegate. Communicates regularly with the attending Spine surgeon.Communicates with patients, family members, other consulting services, fellows and trainees concerning patient care plans, as appropriate. Daily handover rounds; the AP participates in patient rounds under the supervision of the attending along with fellows, residents and other care team members.Attends clinical rounds, morbidity and mortality rounds and other educational/research sessions as appropriate.Participates in professional development activities (a minimum of 50 hours per year, 25 hours of which must be accredited training recognized by the Royal College of Physician and Surgeons’ Maintenance of Certification Program for healthcare professionals).Participates in quality improvement projects relating to patients or program.Complies with AP programs CPD reporting requirements. Qualifications Education, Licensing, & Experience:Medical degree from a school listed in the World Directory of Medical Schools.Minimum of two (2) years of accredited postgraduate training as a medical or surgical specialist, verified by the CPSBC.Successful completion of Part 1 of the Medical Council of Canada Qualifying Examination (MCCQE) or Steps 1 through 3 of the United States Medical Licensing Examinations (USMLEs).Must meet the CPSBC’s English language proficiency requirements.Must be eligible for registration with the CPSBC in the Associate Physician class.The AP must have Canadian Citizenship, be a permanent resident, or be legally able to live and work in British Columbia.Qualified candidates will hold or achieve Advanced Cardiac Life Support (ACLS) certification prior to commencing orientation, and will maintain such certification throughout their employment.Advanced Cardiovascular Life Support (ACLS) - DesiredAdvanced Trauma Life Support (ATLS) - Desired Skills and Abilities:Demonstrated knowledge and skills to diagnose and manage common issues arising in perioperative spine surgery patients, e.g., chest pain, dyspnea, hypertension, electrolyte abnormalities, pain control, delirium, developing sepsis, bleeding, acute neurological deterioration, wound complications etc.Ability to perform within the scope of AP duties and responsibilities as well as be able to interact, and adapt effectively with other professionals in complex, dynamic situations. Confidence and experience in recognizing and initiating response to emergency situations such as post operative neurological deterioration, hemorrhage and infection. Ability to recognize medical instability and address initial priorities of resuscitation and liaise with appropriate services in the hospital such as intensive care unit or internal medicine. Able to judge situations where discussion and reporting to senior and most responsible physicians is appropriate.Excellent English communication, including with patients, families, and other health care professionals. Ability to communicate effectively and collaborate with families about health findings, diagnosis, treatment, prognosis and follow up.Computer and written communication skills including order entry, clinical documentation, and ability to review relevant diagnostic information and health history. Ability and comfort in working in a team-based environment. Excellent interpersonal skills and ability to work within a team. Ability to carry out professional duties in the face of multiple, competing demands.Physical ability to carry out the duties of the position. During a 12-week probationary period, the AP will undergo assessment and evaluation of their competence to perform the duties in the intended specialty areas under a supervising physician. The evaluation will include assessment of:Basic clinical skillsCommunication skillsThe ability and willingness to function as a member of a clinical teamSpecialized knowledge and skills applicable to the intended clinical placementClinical decision-making and the appropriate use of clinical and diagnostic resourcesClinical documentationProcedures required to function effectively within the team environmentOngoing employment is contingent upon satisfactory completion of the probationary period, and subject to a six month and annual reviews. Closing Statement To apply now please visit Health Match BC (HMBC) via the link below: APPLY NOW Please note that a resume and cover letter is required to apply for this position.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Grow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
118342 - Associate Physician, Infectious Diseases
Vancouver Coastal Health, Vancouver, BC
Associate Physician, Infectious Diseases Job ID 2024-118342 City Vancouver Work Location Admin 601 W. Broadway Supplementary Job Title Physicians & Medical Staff - Associate Physician Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Associate Physician Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Shift Times 0800-1600 Days Off Rotating Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Job Title:Associate Physician, Infectious DiseaseWork Site:Vancouver General HospitalStatus:Full-TimeStart Date:April 1, 2024Compensation Type:Salary Come work as an Associate Physician with Vancouver Coastal Health (VCH)!The Associate Physician (AP), Infectious Diseases, performs services within the scope of an Associate Physician’s clinical duties and responsibilities and serves as a physician extender to provide care to patients of the Infectious Diseases Division. The AP works under the supervision of the attending Infectious Diseases physician on a day-to-day basis and is accountable to the Division Head of Infectious Diseases or documented delegate for the overall provision of quality of care and professional development. The AP supports the provision of continuous care in a team-based environment working collaboratively with the most responsible physician (MRP), fellows, residents, nursing, and allied care providers to care for patients seen by the Infectious Diseases Division. The AP has demonstrated ability to communicate effectively and build relationships with other health professionals and disciplines and holds excellent interpersonal skills and ability to work within a team. The AP also has demonstrated ability to document in accordance with the College of Physicians and Surgeons of British Columbia (CPSBC) and organizational standards, policies, and guidelines. OrganizationVancouver Coastal Health (VCH) is one of five regional health authorities that work under the Ministry of Health together, with the Provincial Health Services Authority (PHSA) and the First Nations Health Authority (FNHA), to provide high quality, appropriate and timely health services to British Columbians. VCH is a world-class innovator in medical care, research and teaching, delivering care to more than one million B.C. residents living in Vancouver, the North Shore, Richmond, the Sea-to-Sky corridor, Sunshine Coast and the Central Coast. We are dedicated to providing exceptional care across the full continuum in areas including public health, primary care, acute services, community-based long-term care and home health, mental health, substance use, and research. Qualifications Education, Licensing, & Experience:Medical degree from a school listed in the World Directory of Medical Schools. Minimum of two (2) years of accredited postgraduate training as a medical or surgical specialist, verified by the CPSBC. Successful completion of Part 1 of the Medical Council of Canada Qualifying Examination (MCCQE) or Steps 1 through 3 of the United States Medical Licensing Examinations (USMLEs).Must meet the CPSBC’s English language proficiency requirements. Must be eligible for registration with the CPSBC in the Associate Physician class. The AP must have Canadian Citizenship, be a permanent resident, or be legally able to live and work in British Columbia. Knowledge & Abilities: Demonstrated knowledge and skills to diagnose and manage common infectious diseases issues in immunocompetent and immunocompromised patients (e.g. pneumonia, skin and soft tissue infections, urinary tract infections, bacteremia, intra-abdominal infections, fever of unknown origin, intracranial infections, line and catheter infections etc). This includes gathering an accurate history (including host/socioeconomic factors and relevant exposures), performing a physical examination, reviewing the results of pertinent investigations, synthesizing the information for an organized and concise presentation to a supervisor, documenting the assessment, and developing a complete and accurate management plan. An important aspect is recognizing relevant infection prevention and control considerations and taking appropriate precautions, as well as opportunities for antimicrobial stewardship. Recognizing life, limb and/or organ threatening presentations and initiating management by recognizing the potential severity of a patient’s presentation, performing a timely assessment and review of the case, initiating appropriate empiric management, and, where relevant, engaging other services in the patient’s care, working within one’s limits and contacting senior residents/staff when appropriate, and paying attention to aspects of personal and other caregivers safety (e.g., infection control, violent patient). Examples of life, limb, and/or organ threatening presentations include meningitis, necrotizing fasciitis, malaria, sepsis/septic shock, serious CLABSIs, and other emerging infections. Ability to perform within the scope of Associate Physician duties and responsibilities as well as be able to interact, and adapt effectively with other professionals in complex, dynamic situations. Confidence and experience in recognizing and initiating response to emergency situations such as respiratory and cardiac compromise, infection, metabolic disturbances and the like. Ability to recognize medical instability and address initial priorities of resuscitation and liaise with appropriate services in the hospital such as intensive care unit or internal medicine. Able to judge situations where discussion and reporting to senior and most responsible physicians is appropriate.Excellent English communication, including with patients, families, and other health care professionals. Ability to communicate effectively and collaborate with families about health findings, diagnosis, treatment, prognosis and follow up.Computer and written communication skills including order entry, clinical documentation, and ability to review relevant diagnostic information and health history. Ability and comfort in working in a team-based environment. Excellent interpersonal skills and ability to work within a team. Ability to carry out professional duties in the face of multiple, competing demands.Physical ability to carry out the duties of the position. ASSESSMENT AND PROBATIONARY PERIODDuring a 12-week probationary period, the AP will undergo assessment and evaluation of their competence to perform the duties in the intended specialty areas under a supervising physician. The evaluation will include assessment of:Basic clinical skillsCommunication skillsThe ability and willingness to function as a member of a clinical teamSpecialized knowledge and skills applicable to the intended clinical placementClinical decision-making and the appropriate use of clinical and diagnostic resourcesClinical documentationProcedures required to function effectively within the team environmentOngoing employment is contingent upon satisfactory completion of the probationary period, and subject to a six month and annual reviews. REMUNERATIONThe AP is an employee of VCH and will be paid in accordance with the provincial guidelines established by the Health Employers Association of BC (HEABC) at the pay level of Range 9 following a successful 12-week orientation and assessment period, and receives requisite benefits, including four (4) weeks of paid vacation and extended health, dental, life and disability insurance. During the 12-week assessment and orientation period, the AP will be remunerated at pay level Range 8. Closing Statement To apply now please visit Health Match BC (HMBC) via the link below: APPLY NOW Please note that a resume and cover letter is required to apply for this position. As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Grow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Customer Service Representative
MAPEI Inc., Delta, BC
Come and join our Mapei team. We will take care of you:Work-family balanceGroup insurance & Pension plan with company contributionsEmployee Assistance ProgramYears of Service Recognition ProgramReferral program (because there is no one better than you to make the company known)Sick daysSocial activitiesEmployee discount to build your futureUnder the responsibility of the Director of Sales - Western Canada, the position holder follows up on all customers’ requests.Main tasks and responsibilities of the position:Answers customer calls and inquiries;Takes the customers' orders and enters the data on AS400 or Webgate;Calls/Emails customers to confirm orders and the delivery dates according to the production plan and customer needs;Submits the special requests or particular specifications to the Purchasing ManagerWorks in cooperation with the Shipping department in order to get and give accurate information on the deliveriesMatches the purchase orders, the bills of lading and the invoicesIssues the correct charge code on transportation invoices and does the re-invoicing, if necessaryNotes the complaints from customers, distributes the information to the people concerned and does a follow-up on the answers with these customersIssues credits and returns based on investigation, preparing paperwork for processingCommunicates with the Director of Sales, Business Development Managers, Warehouse manager and Customers relative to stock availability and possible substitutionsCustomer complaints from external customers, does all the associated clerical workOverseas and applies order entry and verification of pricing programsCoordinates activities follow up with other employees at the plant to meet schedulesAny other related tasks. Requirements:High School Degree and 3 years of experience in a similar positionVery good spoken and written EnglishProficient with Outlook and AS400 (an asset)Very good mathematical aptitudesGood knowledge of MAPEI products, Windows environment, and quality standardsAdaptation capacityCurtesy and discernmentCan learn rapidlyCan work under pressurePersonal integrityInterpersonal relationshipDetailed (rigorous)
Associate Manager, Audit Services
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe Associate Manager is accountable for delivering high-quality audit work of all types (key risk audits, defined procedures, project risk reviews, financial control testing and other special projects), delivery high quality, professional, cost-effective and valuable results. The mandate of Audit Services is to provide independent and objective assurance and consulting activities to add value and improve the operations of the Company. Audit Services assists the Company in achieving its Strategic Objectives through a well-adapted approach to evaluate the efficiency of the Company’s governance, risk management and internal control processes.Responsibilities:Execute audit and advisory assignments and special projects in accordance with department and IIA standards.Develop adequate understanding of the risks being handled by the unit being audited to evaluate the controls in place to mitigate these risks.Assist in audit planning, executing engagements to deliver on the audit plan and assist audit leads in reporting.Prepare meaningful, concise, and well-articulated audit working papers, findings and recommendations.Manage and communicate expectations regarding work deadlines and deliverables.Follow up on open issues with management, maintain open communication and leading the remediation testing of issues.Apply analytical skills and be open minded to explore different ways to audit, embrace and utilize data analytics to enhance audit coverage.Lead various SOX processes, assist in SOX/MAR Planning, and provide oversight during walkthrough and testing phases.Develop and maintain strong relationship with management.Qualifications:3 to 5 years of internal audit, risk management, operations or equivalent business or advisory/consulting experience.University degree is required. A recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable, but not essential for candidates with good insurance industry experience.Life insurance experience, understanding of life and health insurance operations and products is preferred.Knowledge of audit methodologies, control frameworks and risk management practices, and SOX requirementsKnowledge of the data analysis tools is preferred.Strong written and oral communication skills, ability to effectively communicate ideas and recommendations, and to listen and consider ideas of others.Ability to work efficiently in diverse environments and cultures.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$70,350.00 CAD - $117,250.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Associate Manager, Audit and Advisory Services
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe primary focus of this position is to work on internal audits within the North America General Account Group and the Wealth and Asset Management Segment of Manulife Financial. The General Account Group manages investment portfolios related to the insurance business, and the Wealth and Asset Management segment manages third party assets (i.e. mutual funds, institutional client funds, separately managed accounts). Audits of these businesses cover a wide range of asset classes in both the public and private markets, including equity, fixed income, derivatives, commercial mortgages, timber and agriculture. The audits include portfolio management & trading (front office), investment operations, compliance and risk management.The Associate Manager is accountable for completing assigned audit work of all types and the delivery of high quality, professional, cost-effective, value-added and risk-based audit services. The Associate Manager works under the direction of the Audit Managers and the Director. The Associate Manager will be assigned responsibility to complete specific components of the audit project. Responsibilities:Complete audit and advisory assignments in accordance with department methodology and Institute of Internal Audit (IIA) standards.Manages assignments within time budgets and target dates, reporting any timing problems or budget over-runs to the Audit Manager.Communicates/conducts interviews with management regarding the risks being managed by business unit; and assists in developing control objectives, “what could go wrong” statements and audit programs to evaluate these risks.Documents controls to mitigate risks, writes and executes audit procedures to test the design and operating effectiveness of these controls.Assists in presenting audit findings and recommendations to business unit management; resolve issues and reach agreement on appropriate solutions to mitigate the risk/impact.Assists in preparing audit reports, including executive summary and rating of adequacy of control environments, making practical and value-added recommendations to improve controls and the efficiency & effectiveness of operations; audits reports are to be clear, concise and well-organized, and issued within departmental service standards.Follows up on open audit issues until resolved, as assigned.Provides on the job training and feedback to staff auditors assisting on assignments and contributing to their development.Assist business unit management by providing risk management consulting support, education and training.Complete assigned work required to support External Auditors.What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking for:Experience and good knowledge of investments and asset management business risks and processes is required.Knowledge of investment areas such as credit risk, hedge accounting, complex derivative instruments, private equity investments and/or investment valuations would be desirable.University degree is required.A recognized public accounting (CPA), internal auditing (CIA, CFSA), or investment management (CFA) designation is desirable.3 plus years of financial services experience within internal/external audit, risk, compliance or equivalent financial services business experience.Demonstrated understanding of business processes and their risk implications, analyze situations, reach appropriate conclusions, and make value-added and practical recommendations.Demonstrated knowledge of audit methodologies, project management and system development methodologies, control frameworks and risk management practices, and regulatory requirements.Ability to effectively communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others.Customer focus and commitment to quality.Results oriented; ability to balance multiple priorities and projects.Ability to deal effectively with staff and audit management.Good data analytical skills and understanding of Power BI is an asset.Leadership skills in achieving departmental, project and individual objectives.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Values-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$70,350.00 CAD - $117,250.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Part Time Retail Sales Representative Canada Fe
Advantage Solutions Inc., Coquitlam, BC
Part Time Retail Sales Representative Canada Fe Job Locations CA-BC-Coquitlam | CA-BC-Port Coquitlam Position Type Part Time Postal Code V3K 6P9 Requisition ID 2024-431829 Category Retail Sales Merchandising Summary Part Time Retail Sales Representative At our company, we grow people, brands, and businesses. We are hiring a Part Time Retail Sales Merchandiser who can work effectively with store management to increase retail sales and execute client-driven merchandising that exceed the client’s expectations. The Retail Sales Merchandiser drives sales and brand awareness for our client’s products at major retail locations in an outgoing, friendly manner. You will provide best in class customer service by engaging and educating the customers on their next purchase of some of the leading brands in retail. If you are someone who is independent, ambitious, and driven to succeed then this position is an excellent fit for you. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry, APPLY TODAY! Things To Consider: This role involves representing our client, Ferrero CanadaYou will be part of a regional team and be assigned a territory servicing multiple locations; valid driver’s license and access to reliable transportation within your territory is criticalHours are roughly 8am-5pm Monday - Friday, 3 days per week24 hours guaranteed, up 32 hours during peak seasonWhat We Offer:Paid training and ongoing career developmentGenerous vacation timeFour weeks unpaid, two weeks paid vacationWhat You’ll Do:Maintaining shelves at major retailers and ensuring Planogram compliance and correct pricingEnsuring product freshness and processing returns of all unsaleable productIncrease sales volume by selling and building displaysDriving speed to market and distribution on new product releasesSuggesting orders and selling programs to retailers Prepare accurate and timely reports, recaps, timesheets, expense reports, etc. Qualifications: High School Diploma or GED or equivalent experiencePhysical Requirements: standing/being on feet for up to 8h and being able to lift up to 50+lbs.Bachelor's Degree or 2 years of experience in retail, client, or food broker preferredAbility to work independently and meet deadlines with minimal supervisionBasic computer skills; Word, Excel, and Internet usageStrong written and verbal communication skillsPay Range is $18.00/Hr. - $22.00/Hr. Responsibilities The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Sales Specialist (RSS) is responsible for servicing and selling to retail accounts within an assigned territory to assure client standards are met and volume is increased. The ideal candidate is self-motivated, ambitious, and driven to succeed. This person should also have strong communication skills with the confidence to influence key decision makers at store level. They must possess excellent organizational skills and have the ability to work independently. Essential Job Duties and Responsibilities DistributionMeet client and Company objectives by maintaining full distribution on all authorized SKU’s. Customer Relations (Internal/External)Must have the ability to communicate effectively both internally with the Company's management and externally with all Customers.SalesSell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Increase sales volume by constantly suggesting and completing orders for new and out-of-stock items. MerchandisingMaintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Shelf Standards and ConditionsWill work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.Territory ManagementAchieve client goals and objectives by effectively managing stores within your territory and executing projects and standards. Increase brand representation and effectiveness through establishing and maintaining customer and client relationships.Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Administration/ReportingWill complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.Supervisory ResponsibilitiesDirect ReportsThis position does not have supervisory responsibilities for direct reports Indirect ReportsThis position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job. Minimum QualificationsEducation Level: (Required): High School Diploma or GED or equivalent experience (Preferred): Bachelor's Degree or equivalent experience 0-2 years of experience in Retail, Client, or food broker Skills, Knowledge and AbilitiesAbility to work independently and prioritize duties with minimal supervision, in order to meet deadlinesBasic computer skills including familiarity with Word, Excel, and Internet usageAbility to follow upMathematical and analytical skills Environmental & Physical Requirements Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com
Associate Advisor
RBC, Vancouver, BC
Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Vancouver Main branch is seeking a talented, self-directed individual with a growth- and goals-oriented mindset to join us in our pursuit of helping our clients thrive and communities prosper.As an Associate Advisor, you will work with an Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping deepen existing relationships and welcome new clients to the firm. Identifying new opportunities and helping to grow the business will be a key and exciting part of your role.What will you do? Leverage your talent for planning to facilitate, in partnership with the Investment Advisor, meetings and events for the Investment Advisor with their clients and prospects. Drawing on your understanding of the business and client needs, you will help determine agenda and key topics, prepare documentation, execute post-meeting work and attend client meetings when required.Tap into your superior problem resolution skills to provide proactive client service. Working collaboratively, you will at times liaise with various departments to provide smooth and timely solutions.Effectively respond to client account inquiries and take ownership of follow-ups.Help build and execute business plans, client segmentation exercises, and client service plans.Identify opportunities for asset consolidation and referrals across the existing client baseSupport your advisory team with new client acquisition.Nurture and manage valuable relationships with Centers of Influence (COIs) and RBC partners.Trading and / or portfolio rebalancing support.Conduct ongoing research on markets and investments and provide regular updates to the advisory team.Support both the advisory team and our clients throughout the Wealth Management process. Coordinate activities with internal Wealth Management specialists, manage documentation, track progress and follow up.What do you need to succeed?Must-haveApproval as a Registered Representative (RR) with IIROCSuccessful completion of the Wealth Management Essentials (WME) course or Investment Management Techniques (IMT)University degreeExceptional written and verbal communication skillsStrong skills working with business applications/technology, including Microsoft Office SuiteNice-to-have4 years or more of professional experience within the investment industryMeticulous attention to detail and strong problem solving and analytical skillsHighly developed client service skillsWhats in it for you?We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that can help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableThe opportunity to work as part of a dynamic, collaborative, progressive, and high-performing teamChallenging work that will help you grow professionallyOngoing opportunities to build close relationships with clientsThe expected base salary range for this particular position is $38,000 - $55,000 -- depending on your experience, skills, and registration status, market conditions and business needs.You have the potential to earn considerably more through RBCs robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBCs compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBCs high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsAccount Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk ManagementAdditional Job DetailsAddress:VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVERCity:VANCOUVERCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Wealth ManagementJob Type:RegularPay Type:SalariedPosted Date:2024-03-04Application Deadline:2024-05-31Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
112103 - Associate Physician, General Internal Medicine
Vancouver Coastal Health, Vancouver, BC
Associate Physician, General Internal Medicine Job ID 2023-112103 City Vancouver Work Location VGH 12th & Oak Supplementary Job Title Physicians & Medical Staff - Associate Physician Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Associate Physician Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Shift Times Varies Days Off Rotating Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Job Title:Associate Physician, General Internal Medicine Work Site:Vancouver General HospitalStatus:Full-TimeStart Date:January 15, 2023 Compensation Type:Range 9 Come work as an Associate Physician, General Internal Medicine with Vancouver Coastal Health (VCH)! The Associate Physician (AP), General Internal Medicine (GIM) performs services within the scope of an Associate Physician’s clinical duties and responsibilities and serves as a physician extender to provide care to patients of the GIM team.The AP works under the supervision of the attending GIM physician on a day-to-day basis and is accountable to the Head of GIM or documented delegate for the overall provision of quality of care and professional development.The AP supports the provision of continuous care in a team-based environment working collaboratively with the most responsible physician (MRP), fellows, residents, nursing, and allied care providers to care for GIM patients as well as liver transplant patients.The AP has demonstrated ability to communicate effectively and build relationships with other health professionals and disciplines and holds excellent interpersonal skills and ability to work within a team. The AP also has demonstrated ability to document in accordance with the College of Physicians and Surgeons of British Columbia (CPSBC) and organizational standards, policies, and guidelines. Qualifications Education, Training and ExperienceMedical degree from a school listed in the World Directory of Medical Schools. Minimum of two (2) years of accredited postgraduate training as a medical or surgical specialist, verified by the CPSBC. Successful completion of Part 1 of the Medical Council of Canada Qualifying Examination (MCCQE) or Steps 1 through 3 of the United States Medical Licensing Examinations (USMLEs). Must meet the CPSBC’s English language proficiency requirements.Must be eligible for registration with the CPSBC in the Associate Physician class. The AP must have Canadian Citizenship, be a permanent resident, or be legally able to live and work in British Columbia.Qualified candidates will hold or achieve Advanced Cardiac Life Support (ACLS) certification prior to commencing orientation, and will maintain such certification throughout their employment.Skills and AbilitiesDemonstrated knowledge and skills to diagnose and manage common issues arising in GIM patients, e.g. chest pain, fluid overload, arrhythmia, electrolyte disturbances, acute kidney injury, delirium, hypoxemia, sepsis.Demonstrated knowledge and skills in GIM procedures.Ability to perform within the scope of Associate Physician duties and responsibilities as well as be able to interact, and adapt effectively with other professionals in complex, dynamic situations.Confidence and experience in recognizing and initiating response to emergency situations. Ability to recognize medical instability and address initial priorities of resuscitation and liaise with appropriate services in the hospital such as intensive care unit. Able to judge situations where discussion and reporting to senior and most responsible physicians is appropriate.Excellent English communication, including with patients, families, and other health care professionals. Ability to communicate effectively and collaborate with families about health findings, diagnosis, treatment, prognosis and follow up.Computer and written communication skills including order entry, clinical documentation, and ability to review relevant diagnostic information and health history.Ability and comfort in working in a team-based environment. Excellent interpersonal skills and ability to work within a team.Ability to carry out professional duties in the face of multiple, competing demands.Physical ability to carry out the duties of the position.ASSESSMENT AND PROBATIONARY PERIODDuring a 12-week probationary period, the AP will undergo assessment and evaluation of their competence to perform the duties in the intended specialty areas under a supervising physician. The evaluation will include assessment of:Basic clinical skillsCommunication skillsThe ability and willingness to function as a member of a clinical teamSpecialized knowledge and skills applicable to the intended clinical placementClinical decision-making and the appropriate use of clinical and diagnostic resourcesClinical documentationProcedures required to function effectively within the team environmentOngoing employment is contingent upon satisfactory completion of the probationary period, and subject to a six month and annual reviews.REMUNERATIONThe AP is an employee of VCH and will be paid in accordance with the provincial guidelines established by the Health Employers Association of BC (HEABC) at the pay level of Range 9 following a successful 12-week orientation and assessment period, and receives requisite benefits, including four (4) weeks of paid vacation and extended health, dental, life and disability insurance. During the 12-week assessment and orientation period, the AP will be remunerated at pay level Range 8. Closing Statement To apply now please visit Health Match BC (HMBC) via the link below: APPLY NOW Please note that a resume and cover letter is required to apply for this position. As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Grow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Service Representative III
BMO, Toronto, ON
Application Deadline: 04/18/2024Address:250 Yonge StreetConducts reviews of credits, loans, and mortgage files to ensure all actions documentation (e.g., appropriate signatures, reference numbers, etc.) is in accordance with documented rules and procedures. Provides assurance as to the quality of the files, and promotes efficient and effective processes and work flow.Collaborates with internal and external stakeholders in order to deliver on business objectives.Collects information needed to review documents.Analyzes data and information to provide insights and recommendations.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Organizes documents to ensure accuracy and completeness.Supports the development of tools and delivery of training focused on delivering business results.Completes investigations, assigned tasks, reports, and contributes to overall review assessments in a timely and accurate manner with appropriate diligence.Collaborates with team members to identify and resolve all irregularities, errors, and observations that are related to both the lending documentation and decision process.Collaborates in identifying, recommending and implementing improvement initiatives that improves file review process, maximizes risk return and/or improves the customer experience through the lending process.Responds directly to standard inquiries and instructions from internal business partners or other stakeholders (e.g., other operations teams) according to guidelines.Ensures data quality and adherence to all relevant policies and procedures.Escalates issues, where necessary, as per guidelines.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of core operations systems.Knowledge of lending products, including residential, commercial, consumer and leasing and loan/mortgage operations processes and activities.PC skills (MS Word, Excel, PowerPoint) - Good.Time management skills - Good.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Grade:3Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Customer Service Representative
Equest, Brampton, ON
Responsibilities: Ensure the health, comfort and safety of our Customers Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site. Successful applicants must have a flexible schedule and be available to work evenings and weekends Ensure daily communication with all site Associates Collect rent and follow up on defaults Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers Inspections of vacant and upcoming suites Lease and show suites Ensure all rental enquires are answered within the guidelines provided Annual suite inspections Prepare and deliver bank deposits Administrative duties including processing paperwork for site and other Associates Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract Ensure proper and accurate inventory management Snow removal as required Cleaning as required Touch-up painting as required Complete all required administration for the position on a tablet Complete other tasks assigned by the Leader Experience and Educational Requirements: 2 years Customer Service Experience preferred Post-Secondary Education in related field Technical Requirements: Computer experience is required with web based programs preferred Ability to learn and adapt quickly to changing systems and new technology Familiarity with computer tablets is an asset Non-Technical Requirements: Strong commitment to providing excellent customer service Dedicated to building better communities for all our Customers and surrounding communities Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained Excellent listening and telephone etiquette skills Exceptional problem-solving and decision-making capabilities Strong planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills Ability to handle sensitive and confidential matters Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding Ability to work independently (self managed) and with other Associates in a team environment Ability to learn quickly, adapt to change and be flexible in nature Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement) Demonstrates a positive attitude, enthusiasm and assertiveness Ability to spend up to eight hours walking, standing, climbing stairs, lifting Ability to maneuver or lift up to 10kg with the proper equipment
122413 - Senior Intake & Clinical Associate
Vancouver Coastal Health, Vancouver, BC
Senior Intake & Clinical Associate Job ID 2024-122413 City Vancouver Work Location VGH 12th & Oak Department Transition Services Work Area VGH SPH MSJ Home Worksite 01 - Vancouver General Hospital Labour Agreement Facilities Subsector Union 100 - Facilities HEU Position Type Casual Job Status Casual FTE 0.00 Standard Hours / Week 0.01 Job Category Administrative Professionals Salary Grade 24 Min Hourly CAD $30.54/Hr. Max Hourly CAD $30.54/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Position Start Date As soon as possible Salary The salary range for this position is CAD $30.54/Hr. - CAD $30.54/Hr. Job Summary Come work as a Senior Intake & Clinical Associate with Vancouver Coastal Health!Vancouver Coastal Health is looking for a Senior Intake & Clinical Associate to join the Transition Services team working out of Vancouver General Hospital. Apply today to join our team! As a Senior Intake & Clinical Associate with VCH you will:Work in a team-based environment and provide supervision and work direction to designated clerical staff.Be responsible for providing a variety of administrative, clerical and other related duties for designated team(s) in the operation of day-to-day activities and long range planning across multiple sites.Support your team by performing duties including preparing community and team intake referrals, nursing & allied staff rotations, maintaining staffing schedules and records on regular and relief staff and processing accurate timekeeping records.Maintain the designated team’s appointment calendar, screen incoming mail and calls, maintain the accuracy and integrity of statistical records and reports, arrange ongoing education lectures and process petty cash reimbursements and education funding requests.Arrange and participate in meetings, prepare agendas and take minutes.Prepare technical and non-technical material utilizing word processing, spreadsheets, graphics, database applications and clinical information systems such as MS Word, PowerPoint, Excel, Access, PCIS Last Word, CareConnect, e-Pro, MS-Outlook, LOKI and PARIS.Perform reception duties, maintain sufficient levels of general office supplies, oversee the modification, maintenance and purchase of equipment and set up and maintain department filing systems. Qualifications Education & ExperienceGrade 12, graduation from a recognized secretarial program, plus three (3) years’ recent related experience, including one year in a supervisory capacity, or an equivalent combination of education, training and experience.Knowledge, Skills & AbilitiesAbility to communicate effectively both verbally and in writing.Ability to deal with others effectively.Ability to plan, organize and prioritize work.Ability to supervise.Physical ability to carry out the duties of the position.Ability to operate related equipment. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com