Overview of salaries statistics of the profession "Road Freight Operations Supervisor in Canada"

Position DetailsPosition Information Position Title Indigenous Initiatives Operations Supervisor Posting Number 02140SA Location New Westminster/Coquitlam Campus Grade or Pay Level S - Pay Level 17 Salary Range $62,023 annually (with wage increments to a max of $71,982 annually, which includes a special allowance of $2,000 per annum). Salary and wage increments are in accordance with the Collective Agreement Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 05/01/2024 End Date Day of the Week Mondays to Fridays Shift N/A Work Arrangements This regular full-time (35 hours per week) position is available starting May 1, 2024. Regular hours of work are Monday to Friday, 8:30am - 4:30 pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster/ Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster/Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy. What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better. The Role Working under the direction of the Director, Student Affairs & Services and guidance of the Director, Indigenous Academic Initiatives, the Indigenous Initiatives Operations Supervisor will provide administrative, operational and supervisory functions for Student Affairs & Services and Indigenous Academic Initiatives including coordinating initiatives, projects and programs that support the Indigenization priorities at the College. This role will work collaboratively with a wide range of College community members, including: Administrators, faculty members, community members, student services staff, Elders and students.Responsibilities1.Develops and coordinates activities, programs, initiatives and academic support services for current and prospective Indigenous students.a. Conducts ongoing needs assessments to identify the needs of Indigenous learners at Douglas College to inform programming decisions;b. identifies programs and services to meet specific educational and vocational needs of Indigenous students;c. collaborates on College-wide orientation planning activities; develops orientation materials and delivers a variety of orientation information to individuals and/or groups;d. supports, develops, coordinates and evaluates on-campus programs and activities for Indigenous students in collaboration with various college departments;e. plans, develops and conducts workshops on academic success topics for Indigenous students;f. coordinates Indigenous student graduation celebrations;g. oversees appropriate use of the Indigenous Gathering Place, including making recommendations for booking decisions, maintaining an up-to-date schedule, and ensuring protocols are communicated and followed;h. coordinates the development, revision and production of educational materials for Indigenous Student Services;i. provides information to student service and academic departments on best practices for meeting the needs of Indigenous students;j. provides outreach services to Indigenous organizations, programs and institutions such as career fairs and presentations on Douglas College programs and courses;k. works closely with the Future Students' Office, Enrolment Services and First Nations Bands to facilitate access to College programs for First Nations students;l. oversees coordination of cultural events and related activities (e.g., medicine gathering field trip, community kitchen events, etc.);m. works closely with Enrolment Services to maintain an up-to-date record of self-identified Indigenous Students and other relevant student records, such as confidential advising notes;n. manages student assistant budget, programming budget for Elders and special projects; monitors expenditures and resolves budgetary discrepancies.2. Supervises the daily operation of positions under their responsibility. a. applies the BCGEU collective agreement to daily decision-making within established standards;b. hires, trains and evaluates staff including providing orientation and ensuring appropriate professional development;c. provides input into staff job descriptions;d. coordinates and approves staff work schedules, vacations, absences and time sheets;e. supervises and trains practicum students, work study students, student assistants and auxiliaries;f. ensures adequate coverage for areas within responsibility, within existing budget parameters.3. Oversees the day to day coordination of the Elders in Residence program at the College. a. supports the hiring, scheduling and guidance of Douglas College 'Elders in Residence', including ensuring the Elders' honorariums are processed in a timely manner;b. advises staff and faculty on cultural protocols for working with Elders and Indigenous community members;c. accompanies Elders to College events;d. liaises between College contacts and Elders to confirm details for event participation and classroom visits;e. purchases or procures supplies for Elders' use (traditional medicines, workshop supplies, cultural items and gifts).4. Represents the College on committees and initiatives related to Indigenization and Indigenous academic initiatives. a. identifies and communicates with College and community resources and services and shares these with the network of staff who support Indigenous students;b. acts as a College representative for Indigenous groups and initiatives for the College serving area;c. acts as the designated College representative on provincial committees;d. communicates with, initiates and maintains contact with appropriate community groups, professional organizations, government agencies, Indigenous organizations, and First Nation Band Educational Offices;e. participates in committees and meetings with external partners, such as host First Nations, provincial working groups, or the national community of practice for Indigenous student services;f. works closely with and provides support to the Indigenous Advisory Committee.5. Performs other related duties as assigned. a. participates in departmental and college-wide committees, working groups, meetings and programs to support Student Affairs & Services priorities and College initiatives;b. performs the duties of subordinate positions for which they are qualified.To Be Successful in this Role You Will Need •A minimum Bachelor's degree in a relevant field (e.g., Education, Child and Youth Care, Social Work) from a recognized post-secondary institution. •Three years progressive related experience in a post-secondary (or similar) environment including one year of supervisory experience. An equivalent combination of related education, training, and experience may be considered. •Indigenous ancestry preferred or extensive cultural awareness and understanding of ways of knowing and being, and experience working with Indigenous organizations and communities. •Demonstrated supervisory skills, including organizational planning, scheduling, motivation, and adaptability to an ever-changing environment, along with experience in recruitment, hiring, training, coaching, and direct instruction. •Excellent interpersonal skills, including the ability to develop, establish, and maintain effective working relationships with administrators, faculty, staff, students, and external partners (e.g., Elders, education coordinators with Band offices). •Thorough understanding of Indigenous history, culture, issues, values, and belief systems. •Demonstrated ability to work effectively with Indigenous peoples and communities, supporting Indigenous learners and communities. •Knowledge of Indigenous student educational barriers/issues and available resources (e.g., band funding), as well as concerns related to study, work, and well-being. •Good working knowledge of educational objectives and operations within the Student Affairs field, as well as student development theory. •Knowledge of the BC post-secondary education system, including admission requirements, programs, graduation, partnerships, and articulated agreements. •Knowledge of the post-secondary student lifecycle and service needs. •Working knowledge of Douglas College academic policy and non-academic student-related policies or related experience from another post-secondary institution. •Proven administrative, and organizational abilities, including excellent project management skills. •Demonstrated competency in developing and implementing operating procedures and documentation. •Capability to work independently with minimal supervision, establish and meet deadlines. •Aptitude for working with people in stressful situations and managing conflict proactively, empathetically, and assertively. •Demonstrated ability to: •Coordinate events with multiple stakeholders in-person and online. •Coordinate communications to large groups in a user-friendly manner. •Interact effectively and tactfully with Indigenous peoples from diverse backgrounds and cultures (e.g., Urban Indigenous folks and diverse Nations). •Gather, organize, and report on feedback from events and programs. •Communicate persuasively, diplomatically, and tactfully verbally and in writing. •Collaborate and seek help when faced with complex or challenging situations. •Critically analyze, reason, problem-solve, and exercise sound judgment. •Ensure accuracy of information. •Maintain a high degree of confidentiality. •Utilize time management skills to prioritize tasks for self and groups. •Effectively lead and support project-based work using planning tools. •Exercise initiative within a team and promote a positive work environment. •Function effectively in an environment where professionalism, confidentiality, and sensitivity are of primary importance. •Compose correspondence and reports and maintain records. •Apply and work within relevant policies and procedures. •Demonstrate good working knowledge of modern office practices and procedures with a proven ability to coordinate information. •Use MS Word, Excel, PowerPoint at an advanced level. •Keyboard accurately at 50 wpm •Excellent English language skills, both oral and written. •Criminal Record Check required as a condition of employment, in accordance with the Criminal Record Check Act. •Will be required to obtain and maintain FOODSAFE Certification while performing in this role. •Working knowledge of database management systems such as Banner would be an asset. Link to Full Position Profile Equity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status. Needs a Criminal Records Check Yes Posting Detail Information Open Date 03/05/2024 Close Date Open Until Filled Yes Special Instructions to Applicant Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca]. Qualified internal applicants shall be given first consideration in filling the position. ALL INTERNAL APPLICATIONS MUST BE RECEIVED BY March 11 2024, Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume. Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/11993

Posting Title ADMN O 24R - Operations Supervisor Position Classification Administrative Officer R24 Union GEU Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range As of April 7, 2024 - $76,071.18 - $86,658.48 annually Close Date 4/21/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Education and Child Care Ministry Branch / Division Early Childhood Educator Registry Job Summary Take the next exciting step in your careerThe Early Childhood Educator Registry is the legislated authority responsible for the certification of Early Childhood Educators (ECE) and ECE Assistants, the recommended approval of post-secondary educational institutions offering early childhood education programs, and the investigation of complaints and practice concerns regarding ECEs, ECE Assistants and educational institutions.The role of the Operations Supervisor is to provide leadership and guidance to Early Childhood Educator (ECE) Registry staff responsible for Certification of ECEs and ECE Assistants by ensuring operational resources and service standards are managed to deliver service excellence based on the principles of administrative law and natural justice, and consistent, independent decision making.Job Requirements: Diplomain Early Childhood Education or a related field, OR An equivalent combination of education and experience may be considered Two (2) years of progressive and recent (within five (5) years) experience in each of the following: Supervising and leading staff including scheduling and performance management Interpreting and applying legislation, regulations, and policy in complex situations Interpreting and analyzing information to prepare data driven reports Providing recommendations to senior leadership Preference may be given to candidates with: Bachelor's degree or higher in Early Childhood Education Experience in any of the following: Working in a professional regulation and/or in a regulatory role responsible for the assessment of an individual's suitability (character and skill) to work with children Working with national and international transcript and credential evaluation Reviewing and implementing of post-secondary competency-based curriculum Supervising in a hybrid work environment Human resource management practices and techniques, labour relations, and application of collective agreements Preference may also be given to candidates with additional years of experience in any of the above experience requirements and/or preferences.For questions regarding this position, please contact [email protected]. About this Position: An eligibility list may be established to fill future temporary and permanent vacancies. Flexible work options are available, this position may be able to work from home a few days per week subject to an approved telework agreement. Victoria has two building locations, both with space to accommodate in-office work. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.Job Category Administrative Services

WATERLOO | Urdu Operations Supervisor Position Summary: This position requires the applicant to be fluent in the Urdu language This on-site position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities : Oversee and supervise a team of agents. Attend required training session for new information and training updates. Acquire and transfer to the team the knowledge of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel and assist with disciplinary actions as necessary Provide quality service to both internal and external customers - on and off-line. Assist agents with customer interaction on situations requiring special handling - take customer calls. Ensure open flow of communication between agents, supervisors and management. Ensure uniform understanding and adherence to policies, procedures and company programs. Supervise and monitor agent attendance, performance and productivity Prepare and ensure accuracy of reports. Ensure agents are continuously kept abreast of operational changes. Conduct employee briefings and meetings. Assure service level standards are met. Monitor system performance and initiate actions to correct system problems. Conduct agent observation and provide feedback. Assist in the development and tracking of employee incentive programs. Ensure completion of departmental duties/task in the absence of subordinates/co-workers. Perform other duties as assigned. Job Requirements: Knowledge, Skills and Abilities: An assertive, well-organized self-starter with demonstrated sales experience Management experience in customer service (or sales or on-line retail where relevant) desirable A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standards Recognize trends and escalate information as appropriate Problem solving skills; linear and troubleshooting Demonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfied Proven track record of success to motive sales/service professionals and exceed performance metrics Present information effectively and persuasively across various communication channels Problem solving to gather and analyze information and uses it to develop effective solutions; challenge status quo. Tolerate stressful situations well Project a positive and professional image College/Associates Degree or Bachelor's Degree in related field (preferred) Requirements for Work from Home Employees: A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours Work conditions of the employee's residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees The designated office area should be reasonably soundproof so that you may work uninterrupted by noise Monitors must be able to be positioned in such a way as to not face ground-level windows Must have a hardwired high-speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted Designated office area must have a surge protected electrical outlet(s) Physical Demands & Work Environment: While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed. Standard General Security Roles and Responsibilities Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement. Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedures. Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company's Incident Reporting Process. Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

Clinical Operations Supervisor (COS) - Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) Job ID 2024-120226 City Vancouver Work Location Pender Community Health Centre Department Pender Integrated Care Team Home Worksite 11 - VC Mental Health Serv Labour Agreement Nurses' Bargaining Association Union 200 - Nurses BCNU Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Nursing Salary Grade L5 Min Hourly CAD $52.39/Hr. Max Hourly CAD $66.65/Hr. Shift Times 0800-1800 Days Off Friday, Saturday, Stats, Sunday Position Start Date As soon as possible Salary The salary range for this position is CAD $52.39/Hr. - CAD $66.65/Hr. Job Summary Come work as a Clinical Operations Supervisor with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for an experienced Registered Nurse OR Registered Psychiatric Nurse to join the Integrated Care Team at Pender Community Health Centre as a Clinical Operations Supervisor in Downtown East Side (DTES), Vancouver, BC. Apply today to join our team! As a Clinical Operations Supervisor with VCH you will:Administrate/oversee and provide supervision to designated staff and team professionals including continuous communications, conflict resolution, performance recognition, coaching, performance management, safe work and resident transfer practices, workload and staffing issues.Conduct Attendance Wellness Promotion (AWP), Respectful Workplace, accommodation and other meetings in conjunction with an HR Advisor.Recruit, hire, select, mentor, and retain staff.Oversee all aspects of care delivery and daily activities of designated programs/areas.Liaise with key stakeholders on the achievement of quality indicators and program goals and objectives.Ensure a high standard of care while promoting interdisciplinary practice and ensuring a safe environment for staff and residents.Quality patient/client care is supported through a patient/client/family centered care model in accordance with established standards of professional practice and the vision and values of the organization. Qualifications Education & ExperienceCurrent practicing registration as a Registered Nurse or a Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).Baccalaureate in Nursing and/or Bachelors in Psychiatric Nursing.Five (5) years recent related experience in an appropriate area of clinical practice within a large complex health organization.Strong facilitation, conflict management and resolution skills that include three (3) years supervisory leadership experience or equivalent combination of education, training and experience.Experience using a variety of software applications including presentation, word processing, spreadsheet and databases.Knowledge & AbilitiesComprehensive knowledge of issues in relevant service area including current trends, best practices and modalities of treatment.Demonstrated ability to function as a strong team leader, motivator, coach/mentor, and team member within a complex multidisciplinary setting.Demonstrated ability to continuously communicate effectively and strategically with colleagues, physicians and health care staff, both one-on-one and in groups.Utilizes strong critical thinking skills when making decisions, resolving issues/conflict.Demonstrated ability to adjust to new or unexpected events, problem solve, and deal effectively with and guide others in resolution of conflict issues.Demonstrated ability to manage and resolving conflict.Demonstrated ability to model and foster a positive, collaborative, and respectful team working environment.Ability to maintain a high level of professional confidentiality.Demonstrated ability to provide clinical and administrative supervision and consultation.Demonstrated skills and ability to facilitate team building and to work both independently and collaboratively.Demonstrated listening and information seeking skills that promotes open and direct communication and leads to a cooperative approach to problem solving.Demonstrated organizational and planning skills.Demonstrated ability to set priorities, organize work, and meet deadlines.Demonstrated ability to operate related equipment.Physical ability to perform the duties of the position.Employs advanced expertise in the use of current computer applications to create and maintain a variety of client care information systems (such as PARIS), databases, documents and presentations.Demonstrated skill in CPR techniques. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and ''going first'' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.Comprehensive health benefits package, including MSP, extended health and dental and municipal pension planGrow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staffEquity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com

Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties.Overall Responsibilities:Oversee and supervise a team of agents.Attend required training session for new information and training updates.Acquire and transfer to the team the knowledge of all tools and associated workflow processesAssist in developing and streamlining proceduresCoach, motivate, reward, counsel and assist with disciplinary actions as necessaryProvide quality service to both internal and external customers - on and off-line.Assist agents with customer interaction on situations requiring special handling - take customer calls.Ensure open flow of communication between agents, supervisors and management.Ensure uniform understanding and adherence to policies, procedures and company programs.Supervise and monitor agent attendance, performance and productivityPrepare and ensure accuracy of reports.Ensure agents are continuously kept abreast of operational changes.Conduct employee briefings and meetings.Assure service level standards are met.Monitor system performance and initiate actions to correct system problems.Conduct agent observation and provide feedback.Assist in the development and tracking of employee incentive programs.Ensure completion of departmental duties/task in the absence of subordinates/co-workers.Perform other duties as assigned.Job Requirements:Knowledge, Skills and Abilities:An assertive, well-organized self-starter with demonstrated supervisory experience Management experience in customer service (or sales or on-line retail where relevant) desirableA proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordinglyDemonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standardsRecognize trends and escalate information as appropriateProblem solving skills; linear and troubleshootingDemonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfiedProven track record of success to motive sales/service professionals and exceed performance metricsPresent information effectively and persuasively across various communication channelsProblem solving to gather and analyze information and uses it to develop effective solutions; challenge status quo.Tolerate stressful situations wellProject a positive and professional imageCollege/Associates Degree or Bachelor's Degree in related field (preferred)

Posting Title ADMN O 18R - Store Operations Supervisor, Cannabis Operations Position Classification Administrative Officer R18 Union GEU Work Options Location Burnaby, BC V3J 1N3 CA (Primary)Salary Range $64,123.59 - $72,674.35 per annum Close Date 5/7/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Public Safety & Sol General Ministry Branch / Division BC Liquor Distribution Branch Job Summary Store Operations Supervisor, Cannabis Operations Administrative Officer R18About the BCLDB:The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores.The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page. The LDB has been assigned to distribute, wholesale, and sell non-medicinal cannabis inclusive of a government owned online channel with a mandate to support government's key priorities of protecting public health and safety, promoting social responsibility, and eliminating the illicit market. Since 2018, the BC Cannabis Stores chain has grown to 39 locations across the province, providing an educational, safe, and socially responsible outlet for the BC public to engage with non-medical cannabis products. We distribute cannabis to all licensed retail locations across BC and work with licensed producers across Canada to provide a wide product assortment that is centrally distributed. Cannabis operations within the BCLDB includes the Distribution, Merchandising, Retail Operations, Supply Chain, and Marketing departments.About this role:The Store Operations Supervisor, Cannabis Operations provides project management, problem solving and administrative services to support the operation, monitoring, evaluation, and enhancement of BC Cannabis stores (BCCS). The Supervisor works closely with BCCS head office contacts, store operations representatives and contractors to advance projects and achieve operational objectives. The Store Operations Supervisor applies knowledge of projects, operations, and administration to support Store Operations improvement projects and troubleshoots contracted services.A criminal record check is required.For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.An eligibility list for permanent or temporary future opportunities may be established.Position requirements:Education and Experience: A degree or diploma in business administration, operations management, or equivalent discipline and a minimum of 2 years of recent, related work experience. * OR An equivalent combination of education and experience may be considered i.e., post secondary (high) school diploma or equivalent certification with 3 years of recent, related work experience* *Recent, related work experience must include: Experience contributing to retail operations improvement projects. Experience analyzing data, evaluating options and creating recommendations to improve operational systems or procedures. Experience creating, maintaining, and manipulating large databases. Preference may be given to candidates with experience in a multi-unit retail business.Application instructions:To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities, and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered: A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. For specific position-related enquiries, please contact Andrea Trousdell, HR Advisor, at [email protected]. Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you.Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.Working for the BC Public Service:The BC Public Service is committed to creating a diverse workplace t o represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces. The Indigenous Applicant Advisory Service i s available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers. Job Category Administrative Services

Store Operations Supervisor, Cannabis Operations Administrative Officer R18 About the BCLDB: The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores. The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page. The LDB has been assigned to distribute, wholesale, and sell non-medicinal cannabis inclusive of a government owned online channel with a mandate to support government's key priorities of protecting public health and safety, promoting social responsibility, and eliminating the illicit market. Since 2018, the BC Cannabis Stores chain has grown to 39 locations across the province, providing an educational, safe, and socially responsible outlet for the BC public to engage with non-medical cannabis products. We distribute cannabis to all licensed retail locations across BC and work with licensed producers across Canada to provide a wide product assortment that is centrally distributed. Cannabis operations within the BCLDB includes the Distribution, Merchandising, Retail Operations, Supply Chain, and Marketing departments. About this role: The Store Operations Supervisor, Cannabis Operations provides project management, problem solving and administrative services to support the operation, monitoring, evaluation, and enhancement of BC Cannabis stores (BCCS). The Supervisor works closely with BCCS head office contacts, store operations representatives and contractors to advance projects and achieve operational objectives. The Store Operations Supervisor applies knowledge of projects, operations, and administration to support Store Operations improvement projects and troubleshoots contracted services. A criminal record check is required. For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting. An eligibility list for permanent or temporary future opportunities may be established. Position requirements: Education and Experience: A degree or diploma in business administration, operations management, or equivalent discipline and a minimum of 2 years of recent, related work experience. * OR An equivalent combination of education and experience may be considered i.e., post secondary (high) school diploma or equivalent certification with 3 years of recent, related work experience* *Recent, related work experience must include: Experience contributing to retail operations improvement projects. Experience analyzing data, evaluating options and creating recommendations to improve operational systems or procedures. Experience creating, maintaining, and manipulating large databases. Preference may be given to candidates with experience in a multi-unit retail business. Application instructions: To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities, and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered: A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. For specific position-related enquiries, please contact Andrea Trousdell, HR Advisor, at [email protected]. Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you. Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace t o represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces. The Indigenous Applicant Advisory Service i s available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers. Job Category Administrative Services Additional Information Store Operations Supervisor

This exciting opportunity is perfect for a detail-oriented individual who is passionate about ensuring efficient and effective remote encoding operations. As a remote encoding operations supervisor, you will oversee and optimize daily operations for a team of skilled professionals who ensure timely processing of mail and packages. You will liaise with technology and process improvement teams to ensure that our systems are optimized for accuracy and speed, while simultaneously maintaining the security and confidentiality of customer information.ResponsibilitiesOversee a team of remote encoding operations specialists to ensure that all mail and packages are processed in a timely, efficient, and accurate manner.Collaborate with technology and process improvement teams to identify and implement solutions to optimize remote encoding operations.Ensure that all customer data and information is safeguarded and kept confidential.Maintain accurate records and reports of daily operations, including quality control metrics, throughput, and staffing requirements.Provide training and guidance to new and existing remote encoding operations specialists, ensuring that they have the necessary skills and knowledge to excel in their roles.Lead regular team meetings to review performance metrics, provide feedback, and identify areas for improvement.Manage staffing levels to ensure that sufficient resources are available to handle fluctuating mail and package volumes.Ensure compliance with all federal and state regulations governing mail and package processing and security.Resolve customer inquiries and complaints regarding remote encoding operations, and work with other teams as needed to resolve issues and improve service levels.Maintain a positive and collaborative team environment, encouraging open communication and a focus on continuous improvement.