Overview of salaries statistics of the profession "Logistics Operations Team Lead in Canada"

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Do you have a passion for playing a critical role in the world of retail transformation and have a love for travelling? As the Project Team Lead, Store Development, you play a dynamic role and will be involved in planning and executing a variety of complex projects within cross functional areas of the retail business. You will supervise Receiving, Verification, Merchandising and Technology leads through to project completion at new store openings, renovations, and other special projects. You will also partner with the Project Manager, Store Development to manage the training and development of the Leads utilizing down-time to build specific skills and provide store coverage. With a large scope of impact and partnerships with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful. This position requires working overnights approximately 80% of the time. Specifically, you will: • Lead the Receiving, Verification, Merchandising and Technology leads by supervising their work, coaching and training them by providing frequent performance feedback and preparing and publishing their annual performance reviews and quarterly progress updates to the District Manager and HRBP, as well as managing succession plans for these roles. • Devise and execute daily plan with store and Project Manager • Prepare schedules for temporary associates and own their hiring and termination • Monitor Project Budget to ensure project is on track • Assist P.M. with all pre-project activities • Work with PM to manage off-project coverage and development plan for project leads and yourself. • Verify and assist with planograms and fixturing, as well as monitor and complete missing signage and fixtures list • Devise overstock plan with the store • Assist with receiving, product flow and verifying (ensuring all paperwork is completed and auditing for accuracy) • Ensure the store's cleanliness is maintained throughout the projects and in the case of existing stores: receiving, sales floor, lunchroom, bathrooms, and offices are left functional for customers and the store associates on a daily basis. Some of what you need • 1-2 years' experience in merchandising with a thorough knowledge of all merchandising/planogram processes. • 1-2 years' experience in receiving with a thorough knowledge of all receiving processes. • 1-2 years of management experience • Completion of High School required, post-secondary education preferred. • Ability to coach and train other associates and effectively them to Project completion. • Ability to navigate ambiguity, resolve conflicts and deal with adversity. • Effective communication and ability to collaborate and build relationships with a variety of stakeholders. • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Significant travel required (75% of the time) • Store/warehouse environment • Loud construction noise and/or distinct construction fumes. • Required to work a varying work schedule in order to meet the needs of the business. This includes working evenings, overnights and weekends as required. • Conditions of the work environment are such that minor stress and physical discomfort may occur.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Do you have a passion for playing a critical role in the world of retail transformation and have a love for travelling? As the Project Team Lead, Store Development, you play a dynamic role and will be involved in planning and executing a variety of complex projects within cross functional areas of the retail business. You will supervise Receiving, Verification, Merchandising and Technology leads through to project completion at new store openings, renovations, and other special projects. You will also partner with the Project Manager, Store Development to manage the training and development of the Leads utilizing down-time to build specific skills and provide store coverage. With a large scope of impact and partnerships with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful. This position requires working overnights approximately 80% of the time. Specifically, you will: • Lead the Receiving, Verification, Merchandising and Technology leads by supervising their work, coaching and training them by providing frequent performance feedback and preparing and publishing their annual performance reviews and quarterly progress updates to the District Manager and HRBP, as well as managing succession plans for these roles. • Devise and execute daily plan with store and Project Manager • Prepare schedules for temporary associates and own their hiring and termination • Monitor Project Budget to ensure project is on track • Assist P.M. with all pre-project activities • Work with PM to manage off-project coverage and development plan for project leads and yourself. • Verify and assist with planograms and fixturing, as well as monitor and complete missing signage and fixtures list • Devise overstock plan with the store • Assist with receiving, product flow and verifying (ensuring all paperwork is completed and auditing for accuracy) • Ensure the store's cleanliness is maintained throughout the projects and in the case of existing stores: receiving, sales floor, lunchroom, bathrooms, and offices are left functional for customers and the store associates on a daily basis. Some of what you need • 1-2 years' experience in merchandising with a thorough knowledge of all merchandising/planogram processes. • 1-2 years' experience in receiving with a thorough knowledge of all receiving processes. • 1-2 years of management experience • Completion of High School required, post-secondary education preferred. • Ability to coach and train other associates and effectively them to Project completion. • Ability to navigate ambiguity, resolve conflicts and deal with adversity. • Effective communication and ability to collaborate and build relationships with a variety of stakeholders. • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Significant travel required (75% of the time) • Store/warehouse environment • Loud construction noise and/or distinct construction fumes. • Required to work a varying work schedule in order to meet the needs of the business. This includes working evenings, overnights and weekends as required. • Conditions of the work environment are such that minor stress and physical discomfort may occur.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Do you have a passion for playing a critical role in the world of retail transformation and have a love for travelling? As the Project Team Lead, Store Development, you play a dynamic role and will be involved in planning and executing a variety of complex projects within cross functional areas of the retail business. You will supervise Receiving, Verification, Merchandising and Technology leads through to project completion at new store openings, renovations, and other special projects. You will also partner with the Project Manager, Store Development to manage the training and development of the Leads utilizing down-time to build specific skills and provide store coverage. With a large scope of impact and partnerships with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful. This position requires working overnights approximately 80% of the time. Specifically, you will: • Lead the Receiving, Verification, Merchandising and Technology leads by supervising their work, coaching and training them by providing frequent performance feedback and preparing and publishing their annual performance reviews and quarterly progress updates to the District Manager and HRBP, as well as managing succession plans for these roles. • Devise and execute daily plan with store and Project Manager • Prepare schedules for temporary associates and own their hiring and termination • Monitor Project Budget to ensure project is on track • Assist P.M. with all pre-project activities • Work with PM to manage off-project coverage and development plan for project leads and yourself. • Verify and assist with planograms and fixturing, as well as monitor and complete missing signage and fixtures list • Devise overstock plan with the store • Assist with receiving, product flow and verifying (ensuring all paperwork is completed and auditing for accuracy) • Ensure the store's cleanliness is maintained throughout the projects and in the case of existing stores: receiving, sales floor, lunchroom, bathrooms, and offices are left functional for customers and the store associates on a daily basis. Some of what you need • 1-2 years' experience in merchandising with a thorough knowledge of all merchandising/planogram processes. • 1-2 years' experience in receiving with a thorough knowledge of all receiving processes. • 1-2 years of management experience • Completion of High School required, post-secondary education preferred. • Ability to coach and train other associates and effectively them to Project completion. • Ability to navigate ambiguity, resolve conflicts and deal with adversity. • Effective communication and ability to collaborate and build relationships with a variety of stakeholders. • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Significant travel required (75% of the time) • Store/warehouse environment • Loud construction noise and/or distinct construction fumes. • Required to work a varying work schedule in order to meet the needs of the business. This includes working evenings, overnights and weekends as required. • Conditions of the work environment are such that minor stress and physical discomfort may occur.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Do you have a passion for playing a critical role in the world of retail transformation and have a love for travelling? As the Project Team Lead, Store Development, you play a dynamic role and will be involved in planning and executing a variety of complex projects within cross functional areas of the retail business. You will supervise Receiving, Verification, Merchandising and Technology leads through to project completion at new store openings, renovations, and other special projects. You will also partner with the Project Manager, Store Development to manage the training and development of the Leads utilizing down-time to build specific skills and provide store coverage. With a large scope of impact and partnerships with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful. This position requires working overnights approximately 80% of the time. Specifically, you will: • Lead the Receiving, Verification, Merchandising and Technology leads by supervising their work, coaching and training them by providing frequent performance feedback and preparing and publishing their annual performance reviews and quarterly progress updates to the District Manager and HRBP, as well as managing succession plans for these roles. • Devise and execute daily plan with store and Project Manager • Prepare schedules for temporary associates and own their hiring and termination • Monitor Project Budget to ensure project is on track • Assist P.M. with all pre-project activities • Work with PM to manage off-project coverage and development plan for project leads and yourself. • Verify and assist with planograms and fixturing, as well as monitor and complete missing signage and fixtures list • Devise overstock plan with the store • Assist with receiving, product flow and verifying (ensuring all paperwork is completed and auditing for accuracy) • Ensure the store's cleanliness is maintained throughout the projects and in the case of existing stores: receiving, sales floor, lunchroom, bathrooms, and offices are left functional for customers and the store associates on a daily basis. Some of what you need • 1-2 years' experience in merchandising with a thorough knowledge of all merchandising/planogram processes. • 1-2 years' experience in receiving with a thorough knowledge of all receiving processes. • 1-2 years of management experience • Completion of High School required, post-secondary education preferred. • Ability to coach and train other associates and effectively them to Project completion. • Ability to navigate ambiguity, resolve conflicts and deal with adversity. • Effective communication and ability to collaborate and build relationships with a variety of stakeholders. • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Significant travel required (75% of the time) • Store/warehouse environment • Loud construction noise and/or distinct construction fumes. • Required to work a varying work schedule in order to meet the needs of the business. This includes working evenings, overnights and weekends as required. • Conditions of the work environment are such that minor stress and physical discomfort may occur.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Do you have a passion for playing a critical role in the world of retail transformation and have a love for travelling? As the Project Team Lead, Store Development, you play a dynamic role and will be involved in planning and executing a variety of complex projects within cross functional areas of the retail business. You will supervise Receiving, Verification, Merchandising and Technology leads through to project completion at new store openings, renovations, and other special projects. You will also partner with the Project Manager, Store Development to manage the training and development of the Leads utilizing down-time to build specific skills and provide store coverage. With a large scope of impact and partnerships with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful. This position requires working overnights approximately 80% of the time. Specifically, you will: • Lead the Receiving, Verification, Merchandising and Technology leads by supervising their work, coaching and training them by providing frequent performance feedback and preparing and publishing their annual performance reviews and quarterly progress updates to the District Manager and HRBP, as well as managing succession plans for these roles. • Devise and execute daily plan with store and Project Manager • Prepare schedules for temporary associates and own their hiring and termination • Monitor Project Budget to ensure project is on track • Assist P.M. with all pre-project activities • Work with PM to manage off-project coverage and development plan for project leads and yourself. • Verify and assist with planograms and fixturing, as well as monitor and complete missing signage and fixtures list • Devise overstock plan with the store • Assist with receiving, product flow and verifying (ensuring all paperwork is completed and auditing for accuracy) • Ensure the store's cleanliness is maintained throughout the projects and in the case of existing stores: receiving, sales floor, lunchroom, bathrooms, and offices are left functional for customers and the store associates on a daily basis. Some of what you need • 1-2 years' experience in merchandising with a thorough knowledge of all merchandising/planogram processes. • 1-2 years' experience in receiving with a thorough knowledge of all receiving processes. • 1-2 years of management experience • Completion of High School required, post-secondary education preferred. • Ability to coach and train other associates and effectively them to Project completion. • Ability to navigate ambiguity, resolve conflicts and deal with adversity. • Effective communication and ability to collaborate and build relationships with a variety of stakeholders. • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Significant travel required (75% of the time) • Store/warehouse environment • Loud construction noise and/or distinct construction fumes. • Required to work a varying work schedule in order to meet the needs of the business. This includes working evenings, overnights and weekends as required. • Conditions of the work environment are such that minor stress and physical discomfort may occur.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Do you have a passion for playing a critical role in the world of retail transformation and have a love for travelling? As the Project Team Lead, Store Development, you play a dynamic role and will be involved in planning and executing a variety of complex projects within cross functional areas of the retail business. You will supervise Receiving, Verification, Merchandising and Technology leads through to project completion at new store openings, renovations, and other special projects. You will also partner with the Project Manager, Store Development to manage the training and development of the Leads utilizing down-time to build specific skills and provide store coverage. With a large scope of impact and partnerships with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful. This position requires working overnights approximately 80% of the time. Specifically, you will: • Lead the Receiving, Verification, Merchandising and Technology leads by supervising their work, coaching and training them by providing frequent performance feedback and preparing and publishing their annual performance reviews and quarterly progress updates to the District Manager and HRBP, as well as managing succession plans for these roles. • Devise and execute daily plan with store and Project Manager • Prepare schedules for temporary associates and own their hiring and termination • Monitor Project Budget to ensure project is on track • Assist P.M. with all pre-project activities • Work with PM to manage off-project coverage and development plan for project leads and yourself. • Verify and assist with planograms and fixturing, as well as monitor and complete missing signage and fixtures list • Devise overstock plan with the store • Assist with receiving, product flow and verifying (ensuring all paperwork is completed and auditing for accuracy) • Ensure the store's cleanliness is maintained throughout the projects and in the case of existing stores: receiving, sales floor, lunchroom, bathrooms, and offices are left functional for customers and the store associates on a daily basis. Some of what you need • 1-2 years' experience in merchandising with a thorough knowledge of all merchandising/planogram processes. • 1-2 years' experience in receiving with a thorough knowledge of all receiving processes. • 1-2 years of management experience • Completion of High School required, post-secondary education preferred. • Ability to coach and train other associates and effectively them to Project completion. • Ability to navigate ambiguity, resolve conflicts and deal with adversity. • Effective communication and ability to collaborate and build relationships with a variety of stakeholders. • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Significant travel required (75% of the time) • Store/warehouse environment • Loud construction noise and/or distinct construction fumes. • Required to work a varying work schedule in order to meet the needs of the business. This includes working evenings, overnights and weekends as required. • Conditions of the work environment are such that minor stress and physical discomfort may occur.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Do you have a passion for playing a critical role in the world of retail transformation and have a love for travelling? As the Project Team Lead, Store Development, you play a dynamic role and will be involved in planning and executing a variety of complex projects within cross functional areas of the retail business. You will supervise Receiving, Verification, Merchandising and Technology leads through to project completion at new store openings, renovations, and other special projects. You will also partner with the Project Manager, Store Development to manage the training and development of the Leads utilizing down-time to build specific skills and provide store coverage. With a large scope of impact and partnerships with a variety of stakeholders, each day will be fast-paced, challenging, rewarding and meaningful. This position requires working overnights approximately 80% of the time. Specifically, you will: • Lead the Receiving, Verification, Merchandising and Technology leads by supervising their work, coaching and training them by providing frequent performance feedback and preparing and publishing their annual performance reviews and quarterly progress updates to the District Manager and HRBP, as well as managing succession plans for these roles. • Devise and execute daily plan with store and Project Manager • Prepare schedules for temporary associates and own their hiring and termination • Monitor Project Budget to ensure project is on track • Assist P.M. with all pre-project activities • Work with PM to manage off-project coverage and development plan for project leads and yourself. • Verify and assist with planograms and fixturing, as well as monitor and complete missing signage and fixtures list • Devise overstock plan with the store • Assist with receiving, product flow and verifying (ensuring all paperwork is completed and auditing for accuracy) • Ensure the store's cleanliness is maintained throughout the projects and in the case of existing stores: receiving, sales floor, lunchroom, bathrooms, and offices are left functional for customers and the store associates on a daily basis. Some of what you need • 1-2 years' experience in merchandising with a thorough knowledge of all merchandising/planogram processes. • 1-2 years' experience in receiving with a thorough knowledge of all receiving processes. • 1-2 years of management experience • Completion of High School required, post-secondary education preferred. • Ability to coach and train other associates and effectively them to Project completion. • Ability to navigate ambiguity, resolve conflicts and deal with adversity. • Effective communication and ability to collaborate and build relationships with a variety of stakeholders. • Curious • Approachable • Passionate • Solutions finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Significant travel required (75% of the time) • Store/warehouse environment • Loud construction noise and/or distinct construction fumes. • Required to work a varying work schedule in order to meet the needs of the business. This includes working evenings, overnights and weekends as required. • Conditions of the work environment are such that minor stress and physical discomfort may occur.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do As the Operations Manager - Retail Projects, you will manage retail process improvement projects and application implementation for store operations. You will also define the project's objectives and oversee quality control, risk management, and stakeholder expectations throughout its life cycle. You will be responsible for the general design, analysis and project management activities for medium to large complex process improvement projects including consulting with business units, determining and defining user needs and business requirements as well as developing detailed business and technical specifications, and Q&A documentation. This role will interface with end users to develop models, works with business analysts and developers to implement the system and handle project management duties . Specifically, you will: • Lead project team(s) and assumes day to day planning, management and control of application development and maintenance of a project(s), including the selection of methodologies, techniques and tools that are appropriate to the project(s). • Manage the day-to-day project activities of one or more unrelated complex projects or a mix of related projects with capital budgets ranging from $0 (internal resources only) to $1M+ • Manage project team, stakeholder, vendor, client and senior management relationships. • Manage and balance stakeholder expectations regarding the project schedule, cost, scope and identify and manage risk to these components. • Work closely with the business sponsors and users within various departments to understand their current and future application, system and process needs. • React quickly to scope change requests and implement sufficient change control monitoring within a project • Manage project financials to include compiling cost estimates into a forecast and monitor actual spend against budget. • Project manage and accountable for various department process initiatives by maintaining detailed project plans, assigning tasks, chairing project meetings and providing monthly project summaries. • Lead national process improvement steering committee and assist in managing project pipeline for retail process team. Provide priority and level of effort recommendation to Business Process Manager and execute agreed upon order of project/enhancement priorities Some of what you need • 5+ years of experience in management roles for large, complex IT or retail process-based projects with significant application development components, including a minimum of 5 years with responsibility for staffing, budgeting, scheduling and monitoring. • Bachelor's degree or equivalent experience required; Bachelor's Degree in IT operations, business, or related field and/or Master's Degree is an asset • PMP and/or Master's certification in Project management and/or Agile/Scrum certification is an asset • In depth knowledge of and ability to adapt project management practices • Demonstrated ability to analyze and improve complex processes • Strong financial acumen, with prior experience in creating "Level of Efforts" (LOE), Business Cases, and ROI assessments • Experience working in an Agile Environment an asset • Strong knowledge of enterprise retail applications such as AS400 and POS systems is preferred. • Strong working knowledge of MS Project, Project Server, Visio, SharePoint, MS Power Point • Prior experience managing and successfully executing projects with internal IT partnership • Curious • Approachable • Passionate • Solution finder Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Office Environment (Hybrid - remote working and the office.) • Occasional travel within Canada may be required #bringyourpassion

Embark on an exhilarating career journey with WSP! We are on the lookout for a dynamic Lead Plumbing Engineer! Picture this: 3 days a week in our Thornhill Office at the forefront of a whirlwind of exciting projects that require quick turnaround. These projects involve existing retrofit work, using your technical application of plumbing, drainage, and fire protection design expertise across commercial, institutional, residential, and industrial sectors. You will be leading a team of four technical staff members, doling out exciting project assignments, and providing unwavering support as the team tackles daily challenges. You will also be engaged in on-site project visits, face-to face interaction with clients, and have the chance to flex your technical capabilities and knowledge in an advisory role. Why WSP? A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer, Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada; Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things; A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPA day in the life: Provide design, calculations, and technical support for the layout of plumbing and fire protection systems for building projects Size and layout domestic water, sanitary, storm, vent, and natural gas piping Size and layout sprinkler and standpipe systems based on hydraulic requirements of the systems Size and select domestic water booster pump sets, fire pumps, and sump pumps based on the hydraulic requirements of the associated systems Size domestic hot water heating equipment based on storage and recovery capacities Attend design meetings and coordinate design related work with other disciplines or consultants Conduct site investigations and prepare accompanying reports Convert markups into working CAD or Revit MEP drawings Review shop drawings and reply to requests for information submitted by contractors during construction phase Conduct routine site reviews during construction as part of the obligation to complete general reviews per OBC and to assure adherence to contract documentsWe'd love to hear from you if you have... Professional Engineer licensed in Ontario at a minimum. 10-15 years of experience in the design of plumbing, medical gases, and fire protection systems Well versed and familiar with applicable codes and NFPA standards for sprinkler and and standpipe systems including, but not limited to, the Ontario Building Code, NFPA 13-Standard for the Installation of Sprinkler Systems, NFPA-14-Standard for the Installation of Standpipe and Hose Systems, and NFPA 20-Standard for the Installation of Stationary Pumps for Fire Protection Strong working knowledge of AutoCAD MEP and Revit MEP Experienced with hydraulic calculation software Ability to travel to various project sites as required Willingness to be challenged with the resolve to "see projects to the end" WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Merchandiser Retail Team Lead Canada NE PT Job Locations CA-NS-Shelburne Position Type Part Time Postal Code B0T 1W0 Requisition ID 2024-432252 Category Retail Sales Merchandising Summary Merchandiser Retail Team Lead Canada NE PTLocation(s):Shelburne, NSShelburne Mall 115 King Street, Box 1140ShelburneNSB0T 1W0Sobeys SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution. What We Offer: $18/h pay.Morning/Day Time OR Night Time Availability: Monday Through Thursday Mornings/Days.Sunday through Wednesday Nights.Flexible Schedule What You’ll Do:Resets/relines- reading and executing planograms with all items tagged.Tagging, rotating, and placing products on shelf. This includes adjusting shelf heights and movement.Building and maintaining relationships with SAS Retail Services Management (area manager), Store Management and assigned merchandiser (when provided).Timely electronic reporting of reset execution and work hours. Can you meet these requirements? Reliable transportation to one or multiple local locations.Physical Requirements: standing/being on feet for up to 8h and being able to lift up to 50+lbs.Comfortable working with smart phone type technology.Prior grocery or big box store retail merchandising experience preferred.Planogram experience preferred: Training available.Ability to work independently or with other merchandisers. SAS Retail Services Canada is a third-party retail merchandising company with cutting edge technology that does retail merchandising in any store, any aisle, any service. Our parent Company is Advantage Solutions Canada (ASM). Responsibilities Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Merchandiser Retail Team Lead is responsible for merchandising; resetting ASM manufacturer’s products at retail accounts to ensure customer and clients expectations are met. Essential Job Duties and Responsibilities • Reset Activity, Shelf Conditions and Schematics Completion: Be able to implement customer approved schematics/plan-o-grams/MODs with all items tagged and approved by store management. Must be able to take direction regarding tagging, rotating, and placing products on shelf.• Customer Relations: must have the ability to communicate effectively both internally to Advantage Solutions management and externally with Customers.• Administration/Reporting: will complete (web based) accurate and timely reporting, recaps, timesheets, expense reports, etc. Supervisory ResponsibilitiesDirect Reports- This position does not have supervisory responsibilities for direct reportsIndirect Reports- This position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements- Travel and Driving are essential duties and function of this job - Travel up to 20 % Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required): High School Diploma or GED or equivalent experienceField of Study/Area of Experience: Retail, Consumer Package Goods (CPG), or merchandising products at retail accounts within an assigned territory 0-2 Years of experience in retail merchandising and/or selling Skills, Knowledge and Abilities • Previous retail experience• Strong self-management skills• Ability to complete daily procedures and responsibilities without direct supervision.• Must demonstrate good judgment and show respect for others.• Focused on the general reset of Consumer Package Goods (CPG) at various locations where CPG goods are sold, such as grocery and convenience stores. These positions may be part-time or full-time.• Responsible for merchandising products at retail accounts within an assigned territory. Environmental & Physical RequirementsField / Reps RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 35 kgs, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 25 kgs, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants. Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com

POSITION SUMMARY To ensure the efficient operation of WSPs internal Cloud services in the AMERICAS Hub, we are seeking a talented and experienced Operations Technical Lead. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Cloud operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Cloud services and infrastructure: Acting as senior agent representing all operational activities. Mentoring and providing oversight, coaching, and training to technical support staff. Guiding team members with troubleshooting technical issues. Supporting the specialists to manage, monitor, and tune overall service performance, stability, and security. Contributing to all operational activities as needed. Oversight and support of all related service supplier and/or manufacturer activities. Be the point of contact when it comes to technical escalations. On-board new technical support team members. Monitor service performance and report on metrics. Establish work specifications and technical direction. Actively work with the Build and Service Excellence teams to stay informed on service improvement opportunities, regulations, trends, emerging technologies, and best practices. Participate in a follow the sun model to ensure global support. Participate and collaborate in implementing redundant systems, policies, and procedures for business continuity. Participate and collaborate in implementing new requirements and/or new services. Participate and coordinate the work associated to preventive maintenance. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. Master's degree an asset. At least 8+ years relevant and practical experience in a Cloud operations role and technical leadership. Advanced in-depth and broad knowledge of Cloud services and infrastructure. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Excellent interpersonal and communication skills, able to interact with all layers of management, across Hub and workstream boundaries. Able to serve as a strategic advisor and contribute to overall IT service performance. Can translate complex business and technical needs into objectives and deliverables. Ability to work independently across multiple areas with general business direction, as needed. Strong ability to lead, coach, and mentor employees at all levels. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to highly complex problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Technical Lead. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Workplace operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Workplace services and infrastructure: Acting as senior agent representing all operational activities. Mentoring and providing oversight, coaching, and training to technical support staff. Guiding team members with troubleshooting technical issues. Supporting the specialists to manage, monitor, and tune overall service performance, stability, and security. Contributing to all operational activities as needed. Oversight and support of all related service supplier and/or manufacturer activities. Be the point of contact when it comes to technical escalations. On-board new technical support team members. Monitor service performance and report on metrics. Establish work specifications and technical direction. Actively work with the Build and Service Excellence teams to stay informed on service improvement opportunities, regulations, trends, emerging technologies, and best practices. Participate in a follow the sun model to ensure global support. Participate and collaborate in implementing redundant systems, policies, and procedures for business continuity. Participate and collaborate in implementing new requirements and/or new services. Participate and coordinate the work associated to preventive maintenance. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. Master's degree an asset. At least 8+ years relevant and practical experience in a Workplace operations role and technical leadership. Advanced in-depth and broad knowledge of Workplace services and infrastructure. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Knowledge of the core Microsoft services: Active Directory Exchange and Exchange Online Teams and SharePoint Practical knowledge of Microsoft 365 applications and services, including Intune and MDM. Knowledge of Microsoft Endpoint Configuration Manager. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Excellent interpersonal and communication skills, able to interact with all layers of management, across Hub and workstream boundaries. Able to serve as a strategic advisor and contribute to overall IT service performance. Can translate complex business and technical needs into objectives and deliverables. Ability to work independently across multiple areas with general business direction, as needed. Strong ability to lead, coach, and mentor employees at all levels. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to highly complex problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

What will your typical day look like? The ePMO Operations Analyst will play a critical role in daily operations, ensuring that ePMO leadership is equipped with accurate financial, portfolio & program metrics to make informed decisions. He/she is also expected to collaborate to lead the development and delivery of strategic program roadmaps and leadership materials for the ongoing review and synchronization of the Deloitte Technology enterprise portfolio.Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role. Key Responsibilities: Collaborate with ePMO leaders to define annual key results, key milestones and outcomes to support the strategic priorities of the ePMO and the Portfolio Strategic Alignment team Lead development of onscreen materials and key metrics to prepare for monthly portfolio sync Support facilitation of monthly portfolio sync to recalibrate portfolio (intake, onboarding, resource impacts, continued strategic alignment) Lead post portfolio sync action items assignment and tracking Manage and oversee regular cadence of internal team meetings to share findings and insights with ePMO leadership Co-lead development and analysis of strategic program roadmaps for approved projects/initiatives Research/remain current with best practices industry-wide, to support innovation and process optimization About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about you I n this role, you bring: A bachelor's degree in IT/CIS/Business preferred; other majors considered Minimumfive (5) years ofproject/program/portfolio/resource management experience, preferably in a global organization Previous process documentation and/or roadmap development experience Strategic and tactical business skills and ability to draw actionable insights from data to drive better decision making Advanced knowledge and experience in MS Excel (including macros) and PowerPoint Experience with enterprise project and resource management tools like ServiceNow Past experience in data analysis and data visualization tools Excellent attention to detail; understands urgency and accuracy of work Must be very well organized and be able to respond to changing priorities Well-developed interpersonal, communication and presentation skills Ability to be proactive and work alone as well as part of a larger team Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts The ability to synthesize and visualize complex data Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.Job Segment: Operations Manager, Data Analyst, Operations, Data

WSP is currently seeking an Senior Engineer - Team Lead for our Calgary Materials office. The ideal candidate will be capable of overseeing a group of engineers and technologists, and ensuring delivery of geotechnical, materials testing and environmental management services to local industry. Scope: Reporting to the Group Manager for Alberta Materials, the Team Lead will be responsible for the operational management and long-term development of the team, clients and related business development, oversight on technical quality, and delivery on projects. These responsibilities will be delivered within a framework that manages risks and prioritizes safety. We are seeking an individual with a strong operational background and excellent communication and interpersonal skills. The successful candidate will have the ability to thrive in a dynamic, challenging environment and provide sound leadership. S/he will be a key player in the organization, and have input in the overall direction of the Calgary Materials office. A Day in the Life Provide leadership and oversee the office, and ensure consistent high quality deliverables which satisfy client expectations Build, mentor and maintain a high level of team performance Lead business development with new and existing clients, establish and maintain client relationships - Develop and implement new business and marketing goals Prioritize project workloads and the management of internal resources Effectively communicate, reinforce and model company policies and procedures Effectively communicate with staff, clients and management Lead and provide oversight to multi-disciplinary project teams, in order to deliver high quality projects on time and within budget Participate in marketing efforts; prepare and present technical proposals - Participate in the scientific analysis/preparation or review of technical reports - Provide Safety LeadershipQualifications/Skills Bachelor degree in Geotechnical or Civil engineering (or equivalent); Advanced degree is highly desirable Currently registered or immediately eligible for registration with APEGA A minimum of 8-10 years' relevant experience in the consulting sector Demonstrated ability to manage operations and develop a team internally Demonstrated ability to establish and maintain client relationships Effective communication and interpersonal skills, management and leadership qualities Project management experience in a consulting environment, including ability with: project budgeting, cost forecasting Strong oral and written communication skills in English Demonstrated business management capabilities #WeAreWSP #LI-GBL WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Merchandiser Retail Team Lead Canada NE PT Job Locations CA-NS-Pictou Position Type Part Time Postal Code B0K 1H0 Requisition ID 2024-432253 Category Retail Sales Merchandising Summary Merchandiser Retail Team Lead Canada NE PTLocation(s):Shelburne, NSShelburne Mall 115 King Street, Box 1140ShelburneNSB0T 1W0Sobeys SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution. What We Offer: $18/h pay.Morning/Day Time OR Night Time Availability: Monday Through Thursday Mornings/Days.Sunday through Wednesday Nights.Flexible Schedule What You’ll Do:Resets/relines- reading and executing planograms with all items tagged.Tagging, rotating, and placing products on shelf. This includes adjusting shelf heights and movement.Building and maintaining relationships with SAS Retail Services Management (area manager), Store Management and assigned merchandiser (when provided).Timely electronic reporting of reset execution and work hours. Can you meet these requirements? Reliable transportation to one or multiple local locations.Physical Requirements: standing/being on feet for up to 8h and being able to lift up to 50+lbs.Comfortable working with smart phone type technology.Prior grocery or big box store retail merchandising experience preferred.Planogram experience preferred: Training available.Ability to work independently or with other merchandisers. SAS Retail Services Canada is a third-party retail merchandising company with cutting edge technology that does retail merchandising in any store, any aisle, any service. Our parent Company is Advantage Solutions Canada (ASM). Responsibilities Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Merchandiser Retail Team Lead is responsible for merchandising; resetting ASM manufacturer’s products at retail accounts to ensure customer and clients expectations are met. Essential Job Duties and Responsibilities • Reset Activity, Shelf Conditions and Schematics Completion: Be able to implement customer approved schematics/plan-o-grams/MODs with all items tagged and approved by store management. Must be able to take direction regarding tagging, rotating, and placing products on shelf.• Customer Relations: must have the ability to communicate effectively both internally to Advantage Solutions management and externally with Customers.• Administration/Reporting: will complete (web based) accurate and timely reporting, recaps, timesheets, expense reports, etc. Supervisory ResponsibilitiesDirect Reports- This position does not have supervisory responsibilities for direct reportsIndirect Reports- This position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements- Travel and Driving are essential duties and function of this job - Travel up to 20 % Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required): High School Diploma or GED or equivalent experienceField of Study/Area of Experience: Retail, Consumer Package Goods (CPG), or merchandising products at retail accounts within an assigned territory 0-2 Years of experience in retail merchandising and/or selling Skills, Knowledge and Abilities • Previous retail experience• Strong self-management skills• Ability to complete daily procedures and responsibilities without direct supervision.• Must demonstrate good judgment and show respect for others.• Focused on the general reset of Consumer Package Goods (CPG) at various locations where CPG goods are sold, such as grocery and convenience stores. These positions may be part-time or full-time.• Responsible for merchandising products at retail accounts within an assigned territory. Environmental & Physical RequirementsField / Reps RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 35 kgs, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 25 kgs, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants. Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com

Seeking a seasoned and self-motivated finance professional for a dynamic Operational Controller role in a leading engineering firm. This is an exciting opportunity to join a fast-paced environment where you'll make a significant impact on our clients success.Who – The Company:  One of Canada’s premier engineering firms, with offices across Canada and the United States. They continually invest in their company and people to remain a leader in the industry. What- The Role: In this pivotal role, you’ll report directly to the Senior Finance Leader and oversee financial accounting, reporting, and internal controls to drive strategic objectives. Collaborating closely with Operations, you'll provide financial insights and recommendations to support business profitability and growth. As a champion of revenue recognition accounting principles, you'll ensure the accuracy and integrity of our financial results.Key Responsibilities:Lead and develop the team through supportive and collaborative management approaches, setting objectives, and monitoring results.Manage month-end close processes, including general ledger oversight, variance analysis, and internal controls.Oversee project accounting and reporting for numerous professional service contracts, focusing on percentage-of-completion revenue recognition.Conduct detailed analysis of revenue, work in progress, deferred revenue, and accounts receivable transactions.Enhance complex financial models and extract information from various ERP systems for decision-making purposes.Investigate variances and discrepancies, providing recommendations for resolution.Offer guidance on business activities to optimize financial performance and identify opportunities.Collaborate with other Finance department members, including project accounting and accounts payable/receivable teams.Develop and implement reporting systems to translate raw data into valuable business insights. Who- the Candidate:  Minimum of 10 years’ experience in senior management roles, including external audit and in-house financial management.Bachelor’s degree in Accounting.Familiarity with the consulting engineering and architectural industry is advantageous.Exceptional technical, analytical, and systems skills, with advanced proficiency in Microsoft Excel, financial modeling, and reporting.Must hold a CPA designation or CPA (CA, CGA, or CMA legacy designations) in good standing.Strong leadership, mentoring and coaching abilities to support a diverse team.Proven success in driving organizational change and development within a growing company.Excellent judgment, creative problem-solving, negotiation, and conflict resolution skills.Entrepreneurial mindset with multitasking capabilities.Superior management skills, including the ability to influence and engage both direct and indirect reports.Demonstrated aptitude for critical thinking and analyzing information effectively.How much: Competitive salary in the range of $110-140K commensurate with level of experience, RSP up to 5%, 4 weeks’ vacationWhere:Vancouver, hybrid working model When & How To Apply: Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!

Position Summary Reporting into the Global Manager Identity Access Operations, as the SailPoint IIQ Operations Lead, you will be responsible for overseeing the day-to-day operations and maintenance of our SailPoint IdentityIQ (IIQ) platform. You will work closely with cross functional teams to ensure the efficient and secure operation of the IIQ platform, supporting our organization's identity and access management (IAM) strategy and vision. The SailPoint IIQ Operations Lead Analyst is expected to conduct the following activities: Lead a team of IIQ administrators, providing guidance and support to ensure the effective operation of the platform. Manage and maintain the SailPoint IIQ platform, including configuration, troubleshooting, and performance tuning. Partner with the Sailpoint IIQ Development team on enhancements and operational handover activities. Collaborate with cross functional teams to implement and maintain IAM policies and procedures. Monitor the IIQ platform for security vulnerabilities and compliance issues, taking corrective action as needed. Monitor and analyze performance, identifying areas for improvement and implementing necessary enhancements. Work with vendors and internal stakeholders to resolve technical issues and implement new features and enhancements. Develop and maintain documentation for the IIQ platform, including standard operating procedures and configuration guides. Function as a subject matter expert, providing guidance and training sessions. Troubleshoot and resolve complex issues related to joiner/mover/leaver processes, user access and permissions, and authentication with the IGA system, Leverage scripting (e.g., Powershell, Python) for automation and customization of IAM processes and tasks. Leverage your strong knowledge of Active directory to manage user accounts, groups, and permissions. Requirements: Required Bachelor's degree in computer science, information technology, or a related field Equivalent experience, in lieu of degree, is acceptable. 3+ years of experience in an IT operations Lead Role, with a focus on Identity and Access management. 2+ years of hands-on experience with SailPoint IdentityIQ, including administration and configuration. Ability to perform as a hands-on technical lead performing IGA functions and maintaining systems. Experience with ServiceNow, managing and meeting defined SLAs. Participate in on-call rotation to provide SME support outside of business hours, as needed. Experience with documentation of IGA policies and procedures Good understanding of LDAP, Active Directory, Azure AD/EntraID, SSO, MFA and PAM Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Good understanding of software development lifecycle and standard industry practices relating to requirements gathering, design, development, testing, deployment, and post-deployment activities Strong analytical and critical thinking skills Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Languages required: English. Strong Experience with scripting languages (e.g., PowerShell, Python) for automation and customization. Preferred Experience with Oracle Fusion ERP systems. Delinea PAM Solution, Service Now, Power BI SailPoint certification WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Merchandiser Retail Team Lead Canada NE PT Job Locations CA-ON-Brooklin | CA-ON-Whitby Position Type Part Time Postal Code L1M 1T6 Requisition ID 2024-431981 Category Retail Sales Merchandising Summary Merchandiser Retail Team Lead Canada NE PT Location(s): Hwy 12 & Hwy 7 5959 Baldwin Street SouthBrooklinONL1M 1T6FreshcoHwy 2 & Kendalwood1801 Dundas St EWhitbyONL1N 7C5Freshco SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution. What We Offer: $18/h pay. Morning/Day Time (No Nights Or Weekends) Availability: Monday Through Thursday Mornings/Days. Flexible Schedule What You’ll Do: Resets/relines- reading and executing planograms with all items tagged. Tagging, rotating, and placing products on shelf. This includes adjusting shelf heights and movement. Building and maintaining relationships with SAS Retail Services Management (area manager), Store Management and assigned merchandiser (when provided). Timely electronic reporting of reset execution and work hours. Can you meet these requirements? Reliable transportation to one or multiple local locations. Physical Requirements: standing/being on feet for up to 8h and being able to lift up to 50+lbs. Comfortable working with smart phone type technology. Prior grocery or big box store retail merchandising experience preferred. Planogram experience preferred: Training available. Ability to work independently or with other merchandisers. SAS Retail Services Canada is a third-party retail merchandising company with cutting edge technology that does retail merchandising in any store, any aisle, any service. Our parent Company is Advantage Solutions Canada (ASM). Responsibilities Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary Merchandiser Retail Team Lead is responsible for merchandising; resetting ASM manufacturer’s products at retail accounts to ensure customer and clients expectations are met. Essential Job Duties and Responsibilities • Reset Activity, Shelf Conditions and Schematics Completion: Be able to implement customer approved schematics/plan-o-grams/MODs with all items tagged and approved by store management. Must be able to take direction regarding tagging, rotating, and placing products on shelf.• Customer Relations: must have the ability to communicate effectively both internally to Advantage Solutions management and externally with Customers.• Administration/Reporting: will complete (web based) accurate and timely reporting, recaps, timesheets, expense reports, etc. Supervisory ResponsibilitiesDirect Reports- This position does not have supervisory responsibilities for direct reportsIndirect Reports- This position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements- Travel and Driving are essential duties and function of this job - Travel up to 20 % Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required): High School Diploma or GED or equivalent experienceField of Study/Area of Experience: Retail, Consumer Package Goods (CPG), or merchandising products at retail accounts within an assigned territory 0-2 Years of experience in retail merchandising and/or selling Skills, Knowledge and Abilities • Previous retail experience• Strong self-management skills• Ability to complete daily procedures and responsibilities without direct supervision.• Must demonstrate good judgment and show respect for others.• Focused on the general reset of Consumer Package Goods (CPG) at various locations where CPG goods are sold, such as grocery and convenience stores. These positions may be part-time or full-time.• Responsible for merchandising products at retail accounts within an assigned territory. Environmental & Physical RequirementsField / Reps RequirementsIncumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 35 kgs, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 25 kgs, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants. Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / RequirementsPosition: Security Team Lead Site: HeadwatersCity: Orangeville, ONStatus: Full-TimeHours: Monday to Friday (0700-1500hrs)Pay Rate: $28.27/hr Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.Job Description: In this key role, you will oversee a state-of-the-art healthcare Control Centre. Your role will be to monitor numerous systems including fire and life safety, access control and CCTV. You will assist in tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. Will report directly into the Dispatch Team Lead.Essential Job Functions:•Provides leadership, direction, and ongoing coaching and training.•Ensures all standing orders and scheduled daily activities are carried out as required for each shift.•Ensures site staff adhere to all Paladin Security and hospital security policies and procedures.•Plans and implements shift work schedules.•Ensures all Security Guards have received the mandatory training.•Motivates staff and issues commendations.•Disciplines staff when necessary and ensures proper documentation is passed onto head office.•Attendance Management•Performs security audits.•Documents and investigates security incidents and complaints.•Communicates any concerns/issues with Client Service ManagerRequirements:•At least one year security experience in a team lead role preferred•Post-Secondary education in a law enforcement/security program from a recognized college preferred•Working knowledge of the Trespass to Property Act and Mental Health Act•Superior written and verbal communication skills•Demonstrated punctuality and reliability, tact, and diplomacy.•International Association of Healthcare Security Services (IAHSS) certificate would be an asset•Valid Ontario Security License•Immunization Record including MMR. Varicella, and 2 TB tests•First Aid & CPR Level C•Vaccination StatusHighlights:•Extensive Paid Industry Training•Employer Paid Benefits•Opportunities for Growth & AdvancementAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Client Service Manager This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift. Number of Openings for this position: 1

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a Team Lead - Bilingual Support , you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French . This is a r emote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team. Job Requirements: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner. Logging and documenting all customer interactions within our ticketing system and escalating matters as required. Collaborating with other groups/departments to streamline service delivery. Identify opportunities to drive process improvements that positively impact the client's experience. Develop knowledge and understanding of our software and the supporting Infrastructure. Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status. Maintaining a high level of punctuality as well as a consistent, reliable attendance standard. Achieving and exceeding KPI targets and other Metrics defined by the department. Available to travel as and when the need arises throughout the US and Canada. Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes. Assisting and training current as well as new staff members. Maintaining and contributing knowledge-based articles including informational articles, how-to's, troubleshooting guides and FAQs. Escalating Incidents, Problems, and Enhancement tickets to our development team. Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required. Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues. Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team. Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance. Manage/coordinate client escalations and communications. Escalate client as well as staffing issues and concerns to the Program Manager. Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained. Commit to an ongoing personal development and cross-training as recommended by the Program Manager. Create a positive workplace culture. Qualifications: Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing. Strong Leadership and coaching abilities Strong time management & organization skills. Strong decision making and analytical abilities. Strong detail orientation. Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Ability to work independently and within a team environment. College Diploma. Must have Valid Drivers license. Previous customer service, helpdesk or dealership experience will be considered an asset. Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.