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Retail Stores - Mandarin Speaking Style Advisor
Aritzia,
THE TEAM The mission of the Retail Team is to deliver world-class client experiences. THE OPPORTUNITY Aritzia is growing, which means our Retail Team is expanding too. This is a unique opportunity to be part of delivering Everyday Luxury to everyone who loves (and will love) Aritzia. As a Style Advisor, you'll exude world-class sales and service expertise in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia. THE ROLE As the Style Advisor, you'll: Sell clothes and earn customer confidence through unparalleled styling expertise Deliver world-class experiences by creating meaningful, memorable moments Help ensure our boutique environments feel inspiring and that product is easily accessible THE QUALIFICATIONS The Style Advisor has: A great sense of style An understanding of Aritzia's fundamental brand, aesthetic and values Passion for fashion and styling Desire to provide excellent service and outstanding customer experiences Commitment to learn and apply Aritzia's values, business and leadership principles No previous retail experience is necessary THE PERKS Some of the industry-leading benefits you'll receive while working at Aritzia:Competitive Pay Package - We're committed to performance-based pay increases. Product Discount - We offer a 40% discount on all our Everyday Luxury products (online and in store). Set Your Schedule - We strive to align with your availability and preferred working hours (some restrictions apply). Career Progression - We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office. Aspirational Workspace - We consider every design detail to connect to the energy of the culture. Health & Safety - We take industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols and cleaning suppliesARITZIAHead to our About Us for the scoop on who we are and what we do.Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.
Store Manager - Woodgrove Mall
LUSH Fresh Handmade Cosmetics, Nanaimo, BC
Position:Store ManagerEver wondered what it's like behind the bubbles?#lushcareersLush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through ourCharity Pot Program.We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Shop ManagerAs a Shop Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.The Shop Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. You own your development: assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities.Responsibilities:Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals. Team Leadership: Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging. Engagement and Performance:balances analysis, experience, and perspective when making decisions about performance concerns and createsaction plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. Recruitment and Selection:forms teams with appropriate and diverse mix of styles, perspectives, andexperience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers. Operational Excellence: Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget. Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget. Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget. Qualifications:Required: 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution and performance management Excellent listeningand communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellentorganization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends. Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment of developing retail staff careers. Proficient in excel, Microsoft suit, and adaptable to other systems as required. Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
Production Assistant
Ardene Holdings inc., Montreal, QC
Hey, we're Ardene! We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally - not to mention ardene.com and our app! We believe that fashion shouldn’t be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices. We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives. Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene. https://ardenecorporate.com/life-at-ardene WHO YOU ARE: You are creative, energetic and deadline-oriented, with excellent organization skills. A key player in our marketing team, you will report to the Producer, and you will be integral in executing our brand campaigns and coordinating with other team members to help hit our objectives. This is a temporary, one year contract. Your responsibilities include, but are not limited to: Coordinating photoshoot pre-production logistics: pre-production meetings, location scouting, model booking, permits, catering Coordinating photoshoot studio schedule Maintain the photoshoot studio, including applying coats of paint to the cyclo Collaborating with the styling team to align on objectives and schedules Search, buy or rent, and return relevant photoshoot props based on creative briefs Maintain up-to-date documentation on all photoshoot resources Keep equipment well accounted for and organized Offer support on set with coffee, food, props, runs and other Receiving and managing vendor invoices and coordinating for timely payments WHAT YOU’LL NEED: Knowledge of the following programs: Excel, Adobe XD Professionalism and strong communication skills Highly motivated and entrepreneurial spirit Driver’s license and vehicule Innovative and solution-oriented Able to work quickly and efficiently in a fast-paced environment Knowledge of Adobe Photoshop and Premiere is an asset Being up to date on the latest fashion and photography trends is an asset Ability to communicate in French and English. We are a Quebec-based company, but our operations are international. Willing to work 5 days in the office per week GROW WITH US! We’re pretty proud to say that everything we do starts with our people - whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none. Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!
Sr Cloud Data Engineer- Assistant Vice President
State Street, Toronto, ON
We are looking for self-motivated hands-on Sr Cloud Data Engineer for state street’s AML Transformation program. Candidate will closely work with Technical and business teams based in Boston in an agile fashion to develop technical solution for AML Transaction Monitoring and other compliance Program.Education and experience QualificationBachelor’s degree in Computer Science, Information Systems, or equivalent education or work experienceAround 6+ years of experience as a developer on cloud and data warehousing technologies AWS and/or Databricks certification will be a plus. Roles & ResponsibilitiesRecognize the current application infrastructure and suggest new concepts to improve performance.Document the best practices and strategies associated with application deployment and infrastructure support.Produce reusable, efficient, and scalable programs, and also cost-effective migration strategiesDevelop Data Ingestion and Engineering in Databricks that includes Data Sync, Auto loader, DLT frameworkDevelop application using different AWS services, including S3, EC2, API, RDS, Kinesis/Kafka and Lambda Work jointly with the IT team and other departments to migrate data engineering and ML applications to Databricks/AWSWork with office and architecture and platform engineering teams to drive end to end usecasesDesign Data PipelinesComfortable to work on tight timelines, when required. Skill Sets RequiredGood decision-making and problem solving skillsStrong knowledge on Data Warehousing and Data Lake conceptsSolid understanding of Databricks fundamentals/architecture and have hands on experience in setting up Databricks cluster, working in Databricks modules (Data Engineering, ML and SQL warehouse).Strong Knowledge on medallion architecture, Autoloader, DLT and Unity Catalog within Databricks.Experience in migrating data from on-prem Hadoop to Databricks/AWSUnderstanding of core AWS services, uses, and AWS architecture best practicesHands-on experience in different domains, like database architecture, business intelligence, machine learning, advanced analytics, big data, etc.Solid knowledge on AirflowSolid knowledge on CI/CD pipeline in AWS technologiesApplication migration of RDBMS, java/python applications, model code, elastic etc.Solid programming background on sql, pythonExperience with Docker and Kubernetes is a plus.Additional requirementsThis role may require occasional L4 production support and weekend release support.Why this role is important to UsOur technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careers
Sunglass Hut - Assistant Manager II
Luxottica, Richmond, BC
Requisition ID: 845457 Store #: 004859 Sunglass Hut Position:Full-Time At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. GENERAL FUNCTION The Assistant Manager II is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager II works in partnership with the Store/Multi Store Manager to oversee all the daily functions of the store, including selling, coaching, merchandising, talent acquisition and retail excellence. MAJOR DUTIES AND RESPONSIBILITIES Utilizes all company tools to deliver sales plan, develop associates and achieve company objectives. Utilizes reporting tools and business acumen to identify and address gaps in performance and to capitalize on successes. Provides ongoing coaching for all associates that supports their growth and development while creating an inspirational and motivating work environment Acquires talent by utilizing networking and recruiting skills and conducting interviews in partnership with the Store/Multi Store Manager. Seeks out opportunities for self-development as defined in an individual development plan. Spends a majority of the time on the sales floor. Develops and maintains Customer relationships by maximizing all company tools. Consistently executes the brand standards. Maintains store merchandising standards including any updates or changes. Knows product knowledge and uses company learning tools to stay current on new products in both fashion and performance. Ensures execution of operational policies and procedures. Ensures clear communication to their team of brand strategy including all promotions, contests and incentives, etc. BASIC QUALIFICATIONS High school diploma or GED 1+ years of experience Demonstrates expertise in every aspect of store operation Detail-oriented Uses critical thinking to deliver absolute execution of the operational components of the store PREFERRED QUALIFICATIONS Customer service and/or retail experience Previous leadership experience of 1+ years Pay Range: 17.64 - 28.69 Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected]. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Business Process Incident Analyst - Temporary
Air Canada, Dorval, QC
Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Business Process Incident Analyst (BPA) reports to the Business Process Excellence Manager and is part of the Intraday team (Monitoring & Analysis), and the Branch shared services group. Accountable to ensure that business processes work as designed and deliver on intended program goals to allow for efficient, reliable, and seamless customer service delivery. The BPIA provides support to the operational sites to ensure the necessary process, technology, and people are available to ensure that service level agreement commitments of the Branch are met. They act as the 3rd level escalation support for the operational teams on all business process related interpretations or failures that inhibit delivery. In situations of TR or MI, this position will be responsible for tracking to resolution and will be the voice of the Customer/Business in the case of an MI. The key success in this role is to ensure seamless operational delivery and become a valuable point of escalation between the operational teams and shared services teams. This position requires accountability and joint achievement within the annual committed budget for the branch's KPI of IVR/VRU Containment Rates, IVR/VRU Utilization Rates, Average Time Spent in IVR, NPS, Customer Service Reports (CSR) and Change/Program Management effectiveness. Roles & Responsibilities: Maintains an understanding of all significant problems, issues, and trends across the operational sites that causes service delays, related to business processes or technical failures. Work closely with the ResOps/Control Team, the sites and IT to ensure awareness of service issues, trends, and mitigation plans. Monitor KPI's across the sites to ensure the front-line teams are handling queues within SLA. Continuously seeks improvement opportunities to ensure service expectations are managed and met. 24/7 on-call requirement to support significant incidents and MI participation (on-call schedule is on rotation by week). Tracks incidents/failures to ensure the identified root cause is identified, mitigation plans are in place, and summaries of action are provided to stakeholders. Responsible for developing urgent high-impact internal operational and ad-hoc communications material/documents as required. Prepare and disseminate internal communications relating to branch operational messaging. Assist in the preparation, proof-reading of communication documents. Work closely with different department stakeholders who are responsible for content contributions. Collaborate with the translation team and coordinate the intake, translation, editing, proofing, and posting of various communications as required. Track hardware/workstation failures that render these units' U/S and take the correct action to ensure the units returned to service with minimum delay/disruption to the operation. Acts as the 3rd level escalation point for business processes clarification or information from the operating sites. Track, report, and champion all TR submissions from the operational sites and champion fixes and report close in a timely fashion. Support the review and reporting of business processes that no longer perform to target and should be re-worked. Track, report, and document activities as assigned. Understanding or report on service level agreements management and vendor/partner relations. Performing special projects and other duties as required. Leadership Attitudes: THOUGHT LEADERSHIP Analysis & Decision Making - Analyzes problems and situations, and their impacts on the business and its global network. Delivers commercial, fact-based, forward-thinking decisions. Strategic Thinking - Brings to life our vision of becoming A Top 10 Airline in Everything We Do". Aligns personal and workgroup activities to the organization's strategic goals and leverages our global network and strength to provide value to our customers. RESULTS LEADERSHIP Customer Centricity - Builds and delivers solutions for internal and external customers that meet and exceed their needs, identifying innovative opportunities that will benefit them, creating value added services, and working in partnership with customers to drive the business forward. Results Orientation - Manages performance, holding self and others accountable to effectively and efficiently complete work responsibilities. Demonstrates initiative, a strong commitment to achieving meaningful results, and acts on opportunities to create value. PEOPLE/PERSONAL LEADERSHIP Building Collaborative Partnerships - Encourages personal achievement and excellence. Plays a part in attracting, developing, and retaining top talent. Ensures that all talent receives mentoring, training, feedback, and development opportunities. Building Talent - Establishes authentic, genuine, and open relationships inside and outside of the organization to build a foundation of influence. Fosters an inclusive culture that makes people feel valued and respected. Works effectively with others across the organization to achieve goals. Ensures that all functions (assigning work, performance management, training and development, succession planning, determining developmental needs, rewarding, and disciplining) are conducted in a fair and equitable way. Adaptability - Responds resourcefully and shows nimbleness when faced with new challenges and demands. Effectively manages the pressures and complexities of various situations. Moves forward positively and productively under conditions of change or uncertainty. Qualifications College/University Degree or equivalent work experience. Well-developed business acumen and proven stakeholder consultative approach. 3 years of experience within a Call Center/Customer Recovery Operational environment. Strong computer skills in using the MS Office Suite (Microsoft Word, Excel, Project). Understanding of robust Business Process Mapping/Flows. Highly self-motivated, inquisitive, adaptable and able to work independently or as a team. Strong analytical skills and understanding concepts and business processes. Proven ability to manage in crisis situations and able to prioritize options to ensure the best out coming for an elevated customer experience. Demonstrates expert problem-solving skills. Illustrate strong time-management skills and conformable with tracking and documenting work. A proven track record in achieving or exceeding objectives/commitments Strong Assets: Exposure/understanding of the enterprise systems deployed by Air Canada within the Call Centres/Customer Recovery or Baggage Claims. PSS - Altea. Exposure to the Global Distribution Systems (Amadeus/Sabre/Travelport). Exposure to MS Dynamic, Salesforce or Lucidchart. Conditions of Employment: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.