OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsSite: Cadillac Fairview - Yonge Corporate Centre (4120 Yonge St, North York, ON M2P 2B5)City: North York, ONStatus: Full-Time Hours: Days: Monday- Friday 0000-0800Pay Rate: $18.36 /hr.Mandatory 4 days of virtual and in-class training at our Etobicoke officeSite Description: Yonge Corporate Centre (YCC) is an award-winning office park in a well-connected midtown location. Comprised of nearly 650,000 square feet across three unique buildings completed between 1985-1989, YCC continues to be one of the most sought-after addresses in the north Yonge corridor and maintains a tenant roster of 'AAA' covenants, including notable blue-chip tenants such as CIBC, Wawanesa, OLG and Ricoh. The complex is set on eight wooded acres overlooking the Don Valley river and golf course, surrounded by green space and tree canopy, and features a nature trail that winds its way through the property. A true 'business in the park' location. YCC is proudly LEED Gold and BOMA Best Level 3 certified.Job Description:Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property, and they take steps to ensure that the Manager's rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.Job Duties:•Providing exceptional service to enhance customer experience•Ensuring compliance with the standards, rules, and regulations at the Property•Be proactive in helping everyone have an outstanding customer experience at the Property•Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitors, and employees on an ongoing basis•Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance.•Work closely with the Manager's other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors, and employees.•Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property.•Assist visitors, guests, and tenants' employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;•Protect the Property and maintain a safe and welcoming environment•Enforce the rules and regulations at the Property in a fair and responsible manner•Report and follow up on hazards and/or deficiencies identified during duty•Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property•Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned•Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive•Prepare written reports using the Manager's standard report-writing program•Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner•Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure•Facilitate access to restricted areas for authorized persons; and•Control vehicle traffic on the Property•Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills•Regular keyboarding and record keeping in written logs required•Close and secure doors to prevent heat loss during colder seasons•Shut off excess lighting were suitable to assist in the reduction of power consumption•Access control •Emergency management •other duties and responsibilities as assigned by the company and managementRequirements & Qualifications:•Valid Ontario Security Guard License •Valid First Aid and CPR Level - C certification - Issue by a WSIB-approved provider* •Covid-19 - Fully Vaccinated (Min 2 doses)•Must have a minimum 1 year of experience working in Security or equivalent•Basic computer (keyboarding) skills are required;•Knowledge of applicable federal, provincial and municipal legislation and regulations required•Excellent interpersonal•Demonstrated ability to multi-task•Effective written and verbal communication skills•Excellent discretion and overall decision-making skills•Tact and diplomacy in dealings with a range of settings and situations•Ability to work in a challenging, fast-paced environment•Flexible and adaptable in dealing with diverse situations and people•Prior work experience in a customer service environment •Previous experience working as a security guard Highlights:•Extensive Paid Industry Training•Employer Paid Benefits•Opportunities for Growth & AdvancementPrerequisites:•A Valid Ontario Security Guard License•First Aid & CPR - Level C (WSIB Approved Provider) •Proficient in English (both oral and written)•Vulnerable Sector Check•Fully vaccinated against COVID-19 (2 dose min) Certification Requirements (All) Minimum of 1 year security experience First Aid, CPR Level C COVID Double Vaccinated Valid Ontario Security LicenseAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.This job reports to the Client Services Manager This is a Full-Time position 2nd Shift, Monday to Friday 0000-0800. Number of Openings for this position: 1