Overview of salaries statistics of the profession "Debt Collection Representative in Canada"

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Finance Account Services Representative Job Title: Location: Hours of Work: Fin Acct Services Rep North Vancouver 7.5 hr Day Shift (M-F) Reference Number: Employment Type: Posted Date: 113827 Permanent Full Time 2020/12/11 Position Highlights We are seeking Finance Account Services Representatives to join our Account Services team in North Vancouver. If you have a background in customer-service and excellent negotiation, communication and organizational skills, we'd love to hear from you. As a Finance Account Services Representative your responsibilities will include: • Working as part of a call centre team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and servicing insurance related Payment Plan • Working assigned files to investigate and evaluate collectability and repayment • Determining recovery action best suited to the situation • Negotiating payment arrangements and settlements • Maintaining an ongoing relationship with the customer until the account is finalized • Reviewing multiple database applications while processing incoming calls and emails • Discussing options available to customers to assist them in repaying their outstanding accounts and advising them of the possible consequences of non-payment. What we offer: • Competitive Salary and Benefits • Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role • Convenient Location: Our Head Office in North Vancouver is 2 minutes walk from the Seabus • Covid-19 Safety Protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety and wellbeing • Engaging Culture: At ICBC we promote an inclusive and diverse work environment 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37BPosition Requirements As the successful candidate, you bring the following experience: • Proven experience in a call centre, or similar high volume customer service environment • Ability to handle multiple projects simultaneously; able to adapt to changes and prioritize tasks while processing a considerable volume of detailed work • Dealing with challenging customer situations and can take an objective stance in decision making • Active listening skills; the ability to relate to the customer and willingness to go the extra mile allow you to thrive in navigating the collections process • Excellent negotiation, communication and organizational abilities, in addition to your proficiency with computers and Microsoft Office and ability to learn new software/programs • Knowledge of procedures and practices used in debt collection will be considered an asset. Position Information The hours of operation are between 8:00 a.m. - 6:00 p.m, Monday through Friday. Shifts may vary depending on operational needs. Only candidates legally entitled to work in Canada will be considered for this position. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B

  Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.KEY RESPONSIBILITIES / DUTIES - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable.- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements)- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolve. (settlement and payment plans)- Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.- Accountable for reducing delinquency for assigned accounts.- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.- Develops and maintains a positive working relationship with internal and external customers.- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.- Results oriented communication and team interaction.- Perform other assigned tasks and duties necessary to support the Credit Department.- Provides credit references to our customer's suppliers, as requested.SKILLS/QUALIFICATIONS - Excellent oral and written communication skills.- Post-secondary degree and/or completion of community college courses in accounting related field.- 2-5 years of previous work experience as collections representative.- Ability to handle multiple tasks with deadlines.- Detail oriented.- Highly motivated, self-starting team player.- Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )- Works under limited supervision.- ERP Accounting systems (5 years  SAP experience required).Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.#KM

   Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.KEY RESPONSIBILITIES / DUTIES - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable.- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements)- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolve. (settlement and payment plans)- Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.- Accountable for reducing delinquency for assigned accounts.- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.- Develops and maintains a positive working relationship with internal and external customers.- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.- Results oriented communication and team interaction.- Perform other assigned tasks and duties necessary to support the Credit Department.- Provides credit references to our customer's suppliers, as requested.SKILLS/QUALIFICATIONS - Excellent oral and written communication skills.- Post-secondary degree and/or completion of community college courses in accounting related field.- 2-5 years of previous work experience as collections representative.- Ability to handle multiple tasks with deadlines.- Detail oriented.- Highly motivated, self-starting team player.- Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )- Works under limited supervision.- ERP Accounting systems (5 years  SAP experience required).Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.