Overview of salaries statistics of the profession "Debt Collector in Canada"

Posting Title Licensing and Information Officer, Consumer Protection BC Position Classification ABC Access Union GEU Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $56,581.72 - $64,201.11 annually Close Date 4/2/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Other Public Sector Ministry Branch / Division Consumer Protection BC Job Summary Consumer Protection BC is the regulator of a variety of sectors and specific types of consumer transactions in British Columbia. Our purpose is to license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws and educate consumers and businesses about their rights and responsibilities. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of information.We are a small team of dedicated and passionate individuals devoted to a set of values that we live by every day. We believe in accountability to ourselves and to each other, in the investment and maintenance of integrity, and in the pursuit of excellence in the delivery of services that ultimately make a positive difference in the lives of British Columbians.If you're looking for an opportunity to help make a difference in the community, we invite you to explore the possibilities with us. We offer competitive benefits and pension plan, access to training and development opportunities. Please review our current vacancy below.Please note this role is not eligible for internal transfers as Consumer Protection BC is a separate entity to the Public Service Agency. This is a union role with the BCGEU, though seniority transfer from an individual currently in the Public Service Agency does not apply.Licensing & Information OfficerLocation: Victoria, BCTerm: Full-time, permanentSalary Range: $56,581.72 - $64,201.11 annuallyClosing Date:Tuesday, April 2, 2024 12:00 p.m. (noon) Pacific TimeHybrid: Minimum two days per week in the Victoria B.C. officeConsumer Protection BCis looking fora Licensing & Information Officer to join our team!A day in the life:Today is an 'in office day' so you enter our Victoria office, grab a cup of coffee and have a quick chat with your coworkers before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next you have a morning meeting with your Licensing and Information team to discuss the new online licensing platform. At lunch you join your co-workers for a game of online Pictionary. Later this afternoon, you're scheduled to renew debt collector licenses and review their new applications.In between your scheduled work and meetings, you're regularly responding to licensee emails, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow-up with the Business Practices team about a licensee who has not submitted their annual financial statements.As you close your laptop, you're grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of a great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.Who you are: A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals A detailed-oriented employee, with excellent skills in standard computer applications and information systems What you will be doing: Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC Receiving, processing and making decisions on whether or not to approve licensing and registration applications Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant's business Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence Working independently and as part of a team to carry out administrative projects and increase efficiencies We are looking for people who have: Completion of post-secondary training in a related field and/or five years clerical/administrative support experience and/or a combination of formal training and experience Experience in handling difficult customers or conflict situations Experience receiving, evaluating and processing license or registration applications (or similar) and providing information to clients Are we a good fit for each other?Take a look at our website www.consumerprotectionbc.ca/careers for all the information below and more: Watch this 2-minute video to hear from your boss and learn more about what it's like to work with us. Learn more about our corporate values and our perks and benefits. Read the "The Right Fit", our HR & Culture blog to find out more about us and get tips to ace your interview. Persons with disabilities, can read our blog post for more information on requesting hiring process accommodations. How to apply:We are always looking for talented people to work with us in this important position within our organization.Missing some experience? That's okay! If you're excited about this role and working with a high-performing team, but don't tick every qualification box, we encourage you to apply anyway! We are happy to train the right person for this role.Note: We may establish an eligibility list for this position. We do not accept applications by email, and we don't consider any applications without written responses in our online application portal.Please contact [email protected] with questions.Job Category Administrative Services

Job Number 24064948Job Category Rooms & Guest Services OperationsLocation Courtyard Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/12/2024 03:01 PM