Overview of salaries statistics of the profession "Retail Travel Agent in Canada"

Creative Director Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.Rogers Creative is seeking a Creative Director to lead our Video Production and Design teams. As a leader, you will serve as a key member of our team to drive and oversee Rogers brand creative for internal, retail and marketing. This role will be based in Calgary. We're looking for a talented individual who continuously inspires, directs, and mentors their team and those around them while being able to roll up their sleeves and lead creative projects from start to finish. The right candidate will have an outstanding knowledge of the entire production process in design and video and will use their experience to maximize the quality of our work while ensuring efficiency in our processes. The role requires someone who is an outstanding collaborator with exceptional people skills. What you will do: Work with our partners in bring in work and ensure it delivers on the brief. Lead and collaborate with the team to conceptualize and deliver best in class design and video production. Ensures the work reflects the client's business and brand requirements. Present and explain concepts and creative to partners and team. Rally the team and inspire the best work possible. Maintain deadlines, keep work on track and ensure the team is organized. Manage external agents like animation studios, freelancers, etc. What you will bring: Demonstrated professional storytelling experiencewith provenability to be hands on in design and video creation. Fluent in production workflows from pre to post. Ability and extensive experience in managing and directing video shoots. Solution oriented problem solving skills. Collaborative, self-motivated, professional with strong communication skills. Excellent time management skills. A passion for leading teams. All applicants must include a link to their portfolio and resume.Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: Rog-ShawCourt 630 3 Ave SW (8007), Calgary, AB Travel Requirements: Up to 10% Posting Category/Function: Marketing & Marketing Communication Requisition ID: 297882At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers Sports & MediaLocation: Calgary, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Manager, Equity, Management, Finance Apply now »

Application Deadline: 05/30/2024Address: VIRTUAL59 - HomeRes - ON - BMOJob Family Group:Customer Shared ServicesThe AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service.Responsibilities:Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service.Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations.Handle escalations and offer feedback while providing positive insights to our program.Answer Collectors' questions via chat, phone, and social media.Listen, ask questions and empathize with Collectors.Be knowledgeable about the AIR MILES® Reward Miles' merchandise and travel portfolio's such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services.Drive value for Collectors through insights and what you know about them to engage them further in the ProgramQualifications:Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English.Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment.Previous sales experience is an asset.Genuinely care about solving problems and providing exceptional Customer Service.Ability to listen, understand, engage and respond appropriately and professionally.Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change.Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a "can do" attitude. Computer and web-savvy with the ability to navigate multiple software applications.Experience working in a Travel GDS system is an asset (Sabre preferred).Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm.Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm.Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Group's hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards .We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline: 05/30/2024 Address: VIRTUAL59 - HomeRes - ON - BMO Job Family Group: Customer Shared Services The AIR MILES Reward Program is one of Canadas most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canadas oldest bank and the 8th largest in North America with more than 12 million customers globally. We are looking for people who share our passion for helping people, who are curious and will dare to try new things, people who want to be part of a team, who communicate authentically, and who want to give back to the community. Helping our Collectors resolve issues and maximize their earning potential in the Program while driving engagement while providing exemplary customer service. Responsibilities: Help Collectors set new PINs, teach them how to navigate the website, assist with their concerns and sometimes just listen. Provide outstanding Customer Service. Interact with Collectors over the phone, chat or email and assist them with their needs. Offer support while connecting and engaging. Service incoming inquiries related to travel products, inquiries and reservations. Handle escalations and offer feedback while providing positive insights to our program. Answer Collectors questions via chat, phone, and social media. Listen, ask questions and empathize with Collectors. Be knowledgeable about the AIR MILES Reward Miles merchandise and travel portfolios such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services. Drive value for Collectors through insights and what you know about them to engage them further in the Program Qualifications: Travel Agency experience as a Travel Agent is a Must Must have access to high speed internet with a minimum download speed 20 Mbps and a minimum upload speed 3 MbpsPing less than 100 ms (Your internet provider can confirm) Providers in your area must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial up, Wireless, or Satellite internet service cannot be used) Fluent in written and spoken English. Previous work experience and/or education in the travel industry (preferred), along with experience interacting with customers in a various channels in a call center or customer service environment. Previous sales experience is an asset. Genuinely care about solving problems and providing exceptional Customer Service. Ability to listen, understand, engage and respond appropriately and professionally. Dependable, reliable, act with integrity and exercise discretion and good judgment Self-starter who takes initiative to learn new skills, solve problems, be resourceful and be adaptable to change. Willingness to be active participant in our coaching culture and demonstrating the ability to receive, provide and implement coaching feedback and have a can do attitude. Computer and web-savvy with the ability to navigate multiple software applications. Experience working in a Travel GDS system is an asset (Sabre preferred). Tico certification is an asset. Ability to work independently in a virtual environment where you work remotely with coworkers and leaders from the comfort of your home. Note: You must have flexibility to work throughout the hours of operation. Your shifts are subject to change and selected based on tenure and channel. The current Customer Care Operating hours are as follows (subject to change): Voice / Chat - English: Monday - Friday 8 am to 10 pm and Saturday 9 am to 6 pm. Voice / Chat - French: Monday - Friday 8 am to 7 pm and Saturday 9 am to 6 pm. Social Media Monday - Saturday 8 am to 10 pm. Eastern Standard Time Note: Upon completion of Ambassador, Customer Care training, which includes Customer Service training, Travel Sales training, and an opportunity to apply your new knowledge and skills, you will progress into the role of Senior Coordinator, Reservation Change. Compensation & Benefits: $ 37,050.00 - $ $49,725.00 The base salary represents BMO Financial Groups hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. Base salary is one component of BMO Financial Groups total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Total Rewards. Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.

Lead a Brilliant Career. Bring your authentic self to work every day, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are. As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes. So why should your career be anything less than extraordinary? What to Expect: The Global Sourcing Coordinator will be reporting to the Director, Global Sourcing in the day-to-day management of samples and reports related to our private brand import programs. In this role, you will be assisting in the development and execution of the sourcing strategy through optimizing quality, MOQs, packaging, and technical standards. You will execute on-time delivery for all Private Brand Purchase Orders both Import and Domestic. You will be required to communicate daily with Vendors, LI&FUNG Agents, and HBC Logistics to confirm on-time deliveries . Maintain accurate records on all key processes during the order cycle on the internal Global Sourcing Master Order Tracker. What you will do: ● Update tracking documents by commodity with all approval key milestones and mitigate potential delivery delays ● Run weekly sales reports by commodity as required ● Assist with quote sheet verification during peak seasonal timeframes ● Participate in team meetings to report on delivery updates and send weekly production update summaries to Buying and Planning teams ● Assist in preparing for style adoption/product review meetings ● Responsible for sample room maintenance and sample management tracking, receiving, unpacking boxes, and distributing as required to the product development team ● Categorize all ITP’s ensuring that PO’s are written to offset all ITP’s ● Maintain accurate records (ie. ITP’s, R2008’s, quotes, PO’s, landed cost statements, etc.) ● Manage photo sample timelines ● Ensure all tracking and monitoring, communication, and coordination of production milestones meet timely delivery of product ● Identify improvements for the production process and resolve production issues ● Communicate with vendors and merchants on production follow-up ● Work collaboratively across departments including Sourcing, Technical Design, Product Development and Design, Sustainability, Logistics, Buying, and Planning What you will bring to the team: ● Minimum 3 years Import Experience ● University or college degree and retail experience preferred ● Conversant in Excel, BIS, Retek, DAMCO & PLM ● Excellent communication, interpersonal, and organizational skills ● Understanding of the production process ● Highly professional demeanor, organized, and accurate ● Proficiency in Microsoft Office; high-level proficiency in Excel is mandatory ● Knowledge of Google Office tools a plus ● Must be a problem solver and proactive in providing solutions What’s in it for you? ● A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do ● Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues ● Leadership coaching and development opportunities at all levels ● Benefits package inclusive of parental leave top-up, retirement savings, “Living Well” Program, and more ● A generous Associate discount of up to 40% off of top brands ● Work-life balance through a hybrid work model and flexible paid-time-off The Fabric of Hudson’s Bay Hudson's Bay has established a reputation for quality and style through an unrivaled assortment of products and categories including fashion, home, beauty, food concepts, and more. Hudson's Bay operates under the HBC brand portfolio. Founded in 1670, HBC is North America's oldest company. Hudson’s Bay helps Canadians live their best style of life by operating thebay.com featuring Marketplace, one of the largest premium life & style digital platforms in Canada, with a seamless connection to a network of Hudson’s Bay stores from coast to coast. At Hudson’s Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We strive everyday to provide our customers with an experience they will value with our products, services and dedication towards adapting to the ever changing environment of retail. This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities. We’d love for you to join us in our mission to help Canadians live their best style of life! Stay connected with us on Instagram, Facebook, X, TikTok, and LinkedIn. Thank you for your interest In The Bay. We look forward to reviewing your application. The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionSupportSupport Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.Assist with general internal initiatives related to Group Benefits services, products, and procedures.Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.Take on special projects and/or research assignments for client needs.AdviseAs the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. Prepare and analyze and interpret client reports for review. Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.Support group benefits clients in driving adoption of our digital tools and experiences among their plan members Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.Establish and maintain client relationships by identifying current or potential needs and promoting client retention.Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.Applies understanding of legislative and privacy guidelines to assist in client meetings.EducateDeliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). Meet with plan administrators to train and educate them on effective methods of plan administration.Lead customer workshops and training around product updates & new features Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.Using our Seismic Tools to put presentations together to present and deliver our services to clients.Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.Coaching mindset and abilities enabling to define solutions and delivering outcomes. Shared Responsibilities:Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Job Requirements:Minimum three to five years of work experience in Group Benefits. In-depth knowledge and understanding of the Group Benefits products and services.Building and strengthening existing client and consultant/advisor relationships.Proven ability to take initiative, be a strong self-manager and display integrity.GBA designation or working towards the designation an asset.Good knowledge of underwriting concepts. Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.Excellent presentation skills and the ability to influence decision makers in various areas of organization.Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.Strong customer-facing skills including expectation management, communication skills, information management.Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.Outstanding analytical, strategic, and problem-solving thinking ability - enabling the candidate to recognize issues, outline possible implications and suggest solutions.Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.Capability to determine sensitive client needs or issues.Must have a valid driver’s license and a personal automobile.Competencies:Proven ability to determine business priorities, meet goals, manage high volumes of work.Excellent analytical, problem solving, interpersonal, organizational and time management skills.Negotiation and influencing skills.Strong attention to detail.Champion of superior service delivery and customer service, oral and written communication skills.Good understanding and knowledge of Manulife’s administrative systems.Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously.Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.Persuasive communicator with an ability to clearly articulate ideas and present information.Collaborating internally across multiple departments.Ability to be flexible and empathetic and ability to manage conflicts.Proficient in the use of modern technology.Know and understand the growth and persistency strategies.Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.Service Relationship Specialist attends all meetings for client’s re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.Must be fully bilingual both oral and written (in Quebec only).Decision Authorities: This role directly impacts the Sales, Profitability and Persistency of the overall Distribution offices.Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.Educating Clients on Manulife’s Group Benefits services that they would benefit from.Key Challenges:Managing high volumes of work within tight time frames and balancing competing priorities.Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.Working Conditions:Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions.This role will occasionally require working outside traditional business hours to meet client needs. Example - employee sessions for night shift workers.Work Smart options are available.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$56,400.00 CAD - $94,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Work model: Minimum 3 days in the office per week.Travel: Requirement to travel to our various offices in the Greater Toronto Area (including Toronto and North York), from time-to-time, based on project and business needsABOUT THE TEAMAs a key business partner, the ‘Risk Advisory Services (RAS)’ team is a progressive and dynamic world-class consulting function that collaborates with the business functions to protect, improve, and grow its technology and infrastructure, governance, people, and programs, through driving strategic initiatives, risk management initiatives, assurance, and advisory engagements across Loblaws, PC Bank, Shoppers Drug Mart, Choice Properties and George Weston Limited. The RAS team plays an important role by building a world-class program to support our businesses in meeting their strategic plans through fostering a practical and disciplined risk management culture within the business to ensure that business risks, including emerging risks and macro-economic trends are identified, evaluated, and managed within the desired tolerance levels. The team also provides advisory services and acts as a change-agent in strategic and high-risk areas.You will work with a team that values diverse ideas, prioritizes a culture of inclusion, and develops our talent from within. We hire business-minded and entrepreneurial people, who strive to learn and solve problems. We will fuel your curiosity with challenging work, talented colleagues, and creative learning resources. At every level, we champion leaders who influence and achieve results.THE OPPORTUNITYThe Senior Analyst will be responsible to help lead and execute on a variety of high-impact and high-visibility risk engagements across our portfolio of entities, delivering top-quality business-oriented solutions, and for building relationships with a variety of cross-functional stakeholders in critical and exciting operational and strategic areas.The company is looking for an individual with a curious, entrepreneurial, and business-oriented mindset, who is self-driven and possesses the right critical thinking, data visualization, and interpersonal skills to proactively tap into existing and potential data sources and seek answers to important business challenges.ROLE REQUIREMENTS AND RESPONSIBILITIESThe role will support the development of the enterprise risk framework, identify and help the business respond to emerging trends, diving deep into key areas, and working with senior leaders to report on top-of-mind issues, and deliver on improvement roadmaps.Lead and Execute risk management activities working with integrated project teams focusing on analyzing, communicating, and evaluating any significant business issues. This will include preparing, and delivering materials related to Risk Assessments, Risk Monitoring, and executing Periodic/Quarterly Risk Reporting which identifies changes to the organizational risk profile.Work directly with key business stakeholders to produce and present highly visual presentations and workshops which connect the dots in a simple and business-oriented way, capturing current and emerging risks, potential issues, opportunities, and mitigating activities.Establish risk monitoring protocols to evaluate if risk mitigation is effective, and regularly follow up with action owners to ensure timely remediation where significant risks exist.Build and maintain strong relationships with internal/external partners and co-workers to understand current and emerging challenges impacting our business and propose fresh ways to use this information to our competitive advantage.Develop and present creative and visual reporting material for the Senior Leadership Team and the Board and Sub-committees.Collaborate with Assurance & Advisory and ICFR functions to align and jointly execute risk and compliance activities (e.g.: project specific risk assessments, design & effectiveness testing) to ensure appropriate 2nd Line business coverage, and to ensure Risk Advisory project findings are incorporated into risk information.Propose and lead initiatives to enhance the quality of our service delivery including benchmarking, industry events, thought leadership, relationship building, training and competency development.Lead and execute enterprise/divisional risk assessments and incorporate/integrate risk management methodology into annual strategic planning/business functional processes across the enterprise, presenting recommendations to management.Proactively raise ideas where data and process driven initiatives may add value or mitigate risk.Perform any ad-hoc requests by management as necessary.EXPERIENCE REQUIREMENTS AND COMPETENCIES2+ years of experience in business operations such as sales and marketing, merchandising/ procurement, management consulting, project management, operational internal auditing and/or external audit/advisory (Big 4 firms experience is an asset)A bachelor’s degree in business or a related fieldMBA, CPA, PMP, CRM, CIA, CISA or similar designation is a strong assetHighly proficient with Microsoft Office applications, including advanced Excel and PowerPointStrong business acumen, with an ability connect the dots between the business strategy, tactics, risks, and control environmentUnderstanding and knowledge of risk management theory and application, including risk and control design assessments, risk appetite, monitoring, and reporting, including knowledge of risk frameworks such as ISO and COSO is preferredStrong communication skills, and a demonstrated ability to effectively communicate with stakeholders at all levels, particularly through the development and delivery of highly visual and impactful presentationsEnthusiastic learner with demonstrated ability to thrive in a fast-paced agile work environmentProven problem-solver, with an innovative and entrepreneurial mindset, and ability to think outside the box Strong work ethic and solutions-based mentality with a focus on delivering results for our stakeholdersPassion and exceptional desire to make an impact on the business and communityWHAT LOBLAW OFFERS YOU / What’s in it for you?Unique opportunity to join a large world-class team of risk advisory professionals with a proven industry leaderOngoing opportunities for learning and career developmentAbility to make an immediate impact on business leaders through projects and risk discussionsA competitive compensation and benefits packageContinuous learning through development reimbursement, in accordance with company policiesWork Perks ProgramOn-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, and Groceries delivered to work via PC ExpressOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Job Description JOB SUMMARY The Purchasing Agent is responsible for facilitating the formal procurement processes to obtain goods and services on behalf of the Niagara Region, which meet the criteria of either a Tier 2 or Tier 3 procurement project. The Purchasing Agent takes the required steps to supply internal customers with an uninterrupted flow of goods and services, placing an emphasis on quality and best value to satisfy the requirements for consistency, fairness, equity and transparency while maintaining a focus on maximizing competition. QUALIFICATIONS EDUCATION Post-Secondary Diploma in Business Administration, Materials Management, Purchasing and Supply Management or other related field. Certified Public Procurement Officer (CPPO) and/or Certified Professional Public Buyer (CPPB) or Supply Chain Management Professional designation (CSCMP) An equivalent combination of education and experience may be considered. KNOWLEDGE/EXPERIENCE Minimum four to five years of procurement experience required; preferably within a public sector employer Must possess knowledge in any legislative requirements as it applies to Municipal Government including tendering law, Municipal Act, risk management and health and safety, Municipal Freedom of Information and Protection of Privacy Act. Prior experience overseeing a variety of procurement projects, with increased budgets up to $8 million dollars; multiple phases and/or sub-procurements; which require legal and regulatory compliance; with noted political sensitivity; with aggressive timelines and/or structured schedules and with environmental impacts an asset. Experience interpreting and executing legal agreements is an asset. Working knowledge of end to end procurement procedures, techniques and methodologies, including tendering, evaluation, contract development and negotiation and contract management Knowledge of procurement standards and ethics of the Ontario Public Buyers Association (OPBA), National Institute of Governmental Purchasing (NIGP), and Supply Chain Canada Knowledge of contract law, trade agreements, tax legislation, Municipal Act, and risk management as it relates to bidding and contract management Experience working with an Enterprise Financial Management System is an asset Demonstrated intermediate computer skills in Microsoft Office software including Word, Excel and PowerPoint SKILLS Demonstrated communication, customer service and interpersonal skills. Demonstrated analytical skills with the ability to identify trends in data and improvements to work processes. Strong organizational and problem solving skills with the ability to manage multiple tasks in a demanding environment Demonstrated initiative and have a strong attention to detail & high level of accuracy Demonstrated skills of tact, diplomacy and the ability to maintain a high level of confidentiality Ability to work independently with minimal supervision and equally effective in a Team environment exchanging information and providing support, guidance and mentorship to team members and clients. SPECIAL CONDITIONS Must be capable of maintaining professional objectivity in order to perform consistently with the philosophy and objectives various programs. Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.

Job Description JOB SUMMARY The Senior Purchasing Agent is responsible for facilitating the formal procurement processes to obtain goods and services on behalf of the Niagara Region, which meet the criteria of either complex Tier 1 or Tier 2 projects. The Senior Purchasing Agent will provide consultation services, including the determination of appropriate methods and sourcing strategies. In addition, the Senior Purchasing Agent provides research and analysis of markets, trends, prices, and costs, as well as the development of term contracts and review of term contracts to ensure compliance with established policies and procedures. The Senior Purchasing Agent will also act as a resource and provide technical advice and guidance to the Procurement team including the Purchasing Agents and Junior Buyer. QUALIFICATIONS EDUCATION Post-Secondary Degree in Business Administration, Materials Management, Purchasing and Supply Management or other related field Certified Professional Public Buyer (CPPB) and/or Supply Chain Management Professional designation (CSCMP) An equivalent combination of education and experience may be considered KNOWLEDGE/EXPERIENCE Five (5) to seven (7) years of progressive procurement experience required; preferably within a public sector employer Advanced knowledge in any legislative requirements as it applies to Municipal Government including tendering law, Municipal Act, risk management and health and safety, Municipal Freedom of Information and Protection of Privacy Act Prior experience overseeing complex procurement projects as defined as budgets in excess of $10 million dollars; multiple phases and/or sub-procurements; which require legal and regulatory compliance; with noted political sensitivity; with aggressive timelines and/or structured schedules and with environmental impacts Experience interpreting and executing complex legal agreements Advanced knowledge of end-to-end procurement procedures, techniques, and methodologies, including tendering, evaluation, contract development and negotiation, and contract management Advanced knowledge of procurement standards and ethics of the Ontario Public Buyers Association (OPBA), National Institute of Governmental Purchasing (NIGP), and Supply Chain Canada Working knowledge of contract law, trade agreements, tax legislation, Municipal Act, and risk management as it relates to bidding and contract management Experience working with an Enterprise Financial Management System Advanced computer skills in Microsoft Office software including Word, Excel, and PowerPoint SKILLS Must possess excellent communication, customer service, and interpersonal skills Advanced analytical skills with the ability to identify trends in data and improvements to work processes Strong organizational and problem-solving skills with the ability to manage multiple tasks in a demanding environment Demonstrated initiative and strong attention to detail & high level of accuracy Demonstrated skills of tact, diplomacy, and the ability to maintain a high level of confidentiality Ability to work independently with minimal supervision and equally effective in a Team environment exchanging information and providing support, guidance, and mentorship to team members and clientsSPECIAL CONDITIONS Must be capable of maintaining professional objectivity in order to perform consistently with the philosophy and objectives of various programs Must maintain the ability to travel in a timely manner to other offices, work locations, or sites as authorized by the Corporation for business reason