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Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Tech Services Representative, you're a champion of the customer experience on the retail floor and the Tech Services centre. You enable our work, learn, and grow culture for our customers and associates. Passionate about technology, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for installing, configuring, upgrading, troubleshooting and repairing computer hardware and operating systems. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends. Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value. •Arrange service appointments, perform In-Store/In-Home computer upgrades, repairs and setups and follow up with customers. •Facilitate repairs to be done by the Warranty Depot or third-party repair partners, to ensure an optimal customer experience. •Provide training to associates on services knowledge. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •6 months to 1 year of previously related experience is preferred. •Technical system diagnostic and upgrades/repair experience is preferred. •Working towards or successful completion of high school is preferred. •Demonstrated skills in performing services/upgrades to all types of computers. •Ability to communicate with and engage customers effectively using a variety of mediums. •Proven track record of achieving customer service excellence and sales results •Ownership of / access to transportation •Technology savvy •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •We'll also ask you to work a variety of shifts including evenings and weekends. •Valid drivers' license and a vehicle is an asset in some locations for this role. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Team Leader StylistJob descriptionLead and guide the team towards the achievement of daily objectives and sales standards required.Know how to delegate tasks between co-workers.Ensure the cleanliness of the store as well as the visual standards required.Enforce administrative policies and procedures.Proceed with the receiving/shipping of the goods with vigilance.AdvantagesContinuous trainingFlexible scheduleSchool/work balanceEmployee discountEmployee recognitionCompetitive and progressive compensationBonus for referring another employeeOpportunity to grow within the companyQualifications6 months of experience in retail or equivalent.Bilingualism, an asset.Senior: More than 30 hours per week.Junior: Less than 30 hours per week.

Are you passionate about innovation, with solid technical expertise and motivated by contributing to progress in the field of health? Our client, a global leader in the medical field, is looking for a Tenders and Contracts Specialist.What you will gainCompetitive salary and annual bonus4 weeks of vacationComprehensive group insurance upon entry into employmentRRSPReason for the positionThe Tenders and Contracts Specialist will be responsible for the complete management of the tender process, from supplier selection to negotiation and finalization of contracts.Your main responsibilitiesPrepare submissions and play a key role in calls for tenders/RFI/RFQ, etc.Actively lead and coordinate activities with all stakeholders to ensure project deadlines and needs are met.Actively participate in the preparation and review of tender response documents, including terms and conditions and pricing, and obtain all necessary approvals.Provide the necessary analysis and information.Ensure compliance with all company policies and local regulations.Proactively identify opportunities for improvement and increased efficiency, including reporting and other critical information for stakeholders.Responsible for billing.Independently fulfill all responsibilities described above.Develop yourself to become a subject matter expert for the team and other stakeholders.Your profileCollege diploma or bachelor’s degree in business administration.3 to 8 years of experience in a similar role.Perfectly bilingual both orally and in writing.Knowledge and experience of Canadian health systems are an asset.Entrepreneurial spirit.Strong focus on continuous improvement and efficiency.Strong analytical skills.Proficient in MS Office, ERP (SAP) and CRM (Salesforce).Ability to work in a national environment.Location: Montreal

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Audio-Visual operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Audio Visual services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in an AV operations role. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Deep understanding of hardware, structured cabling, based operating system and conferencing software platforms as it pertains to Microsoft Teams, Google Meet, Zoom, GoToMeeting and WebEx Deep knowledge of Room Booking Systems and Panels (Flowscape, Neat, Logitech...) Ability to understand, assess AV problems. Can lead multiple groups within IT, the Business and 3rd party vendors for AV installations and operational support. Can manage AV vendors. Can adhere to and align service operations to global design and direction. Provide escalation support and knowledge transfer for L1 and L2 support. Readiness to adapt to new technologies and upgrades in AV systems and booking systems. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Compute services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Compute operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Compute services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a Compute operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Proven experience and proficiency with below compute technologies and related activities: Technology solutions: Dell and HPE server Cisco UCS VMWare vCenter Products Nutanix HPE Storage (MSA, Nimble) Storage Cashing Technology (Nasuni, Talon, Pandora) Object Storage (EMC ECS, Azure, AWS) Archive product (Komprise, HubStore, Enterprise Vault) Backup Product (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault) Server sysadmin or similar role with in-depth hardware knowledge. Cloud sysadmin operating skill (e.g., Azure, AWS) Server operating systems (e.g., Windows, Linux). Server virtualization platforms (e.g., VMware, Hyper-V). Server and data security concepts and compliance requirements. Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks. Storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel). Backup access, data retrieval, data integrity and high availability. Data retention policies through system procedures. Testing to refine backup strategies to minimize recovery time objectives (RTO) and recovery point objectives (RPO). Disaster recovery planning, data migrations, and storage performance optimization. Optimizing server and storage performance, capacity, and reliability while considering growth projections and industry best practices. Understanding server, storage and backup regulation or laws, emerging technologies, and best practices. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Are you recognized for your versatility and ingenuity, and looking for a job? Look no further! We're currently looking for our new colleague to join our access and parking division as a Service Technician - Electrotechnician.You'll be joining our roadside team covering the greater Montreal area for a full-time, daytime position from Monday to Friday, with a paid on-call rotation 24/7.The service technician will be responsible for answering service calls to resolve various problems related to the start-up of computer software and automation problems with existing equipment, as well as performing the maintenance required to keep electronic equipment running smoothly, mainly related to the physical security of the building.About av-tech :av-tech is a globatech subsidiary with over 350 employees working in more than 700 buildings throughout Quebec, and can meet all the needs inherent in building management (refrigeration, plumbing, electricity, building mechanics, commercial kitchens, etc.).What your role on our team will be like:Set up and/or update network architecture and install and configure applications;Perform preventive and corrective maintenance on various equipment (IT, physical security and parking barriers, access control equipment, surveillance cameras, automatic pay stations, etc.);Maintain your truck's inventory;Maintenance of electronic and mechanical equipment;Diagnose breakdowns and operating problems and carry out the necessary repairs;Ensure quality customer service;Any other related tasks deemed necessary for the job.What we're looking for in our new colleague :DEC in electromechanics, telecommunications, electronics or recognized equivalent;2 years' experience in similar tasks in general preventive and corrective maintenance in the field is considered an asset;Customer service oriented;Team player and enjoy working with the public;Must not have any legal impediments related to the job (mandatory);Resourceful and versatile;Enjoy being on the road.The advantages of working for our group :Role with responsibilities and autonomy;Group insurance and telemedicine;Group RRSP with employer contribution;Employee assistance program;Personal company car;Smartphone, tools and uniforms provided;A dynamic and collaborative work environment;The opportunity to develop and build a career in a company that continues to grow;Several recognition programs;Free parking;Activities organized by our social club;And much more!If you recognize yourself in this description, contact us today, because YOU are the person we're looking for!Please send your CV to the following e-mail address: [email protected], indicating the career opportunity you are interested in and the desired region for which you are applying.Contact: Witney JoubertTelephone: 514-493-1162 ext. 5287Thank you for your interest in this opportunity. Please note, however, that only those candidates selected for further consideration will be contacted.N.B. The masculine gender is used only to lighten the text.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

As part of initiatives to promote inclusion and diversity, we strongly encourage people who identify as Indigenous to apply to work at National Bank. This job listing is reserved for people who identify themselves as such.“Indigenous People'' is a collective name for the original peoples of North America and their descendants. This includes First Nations, Métis, and Inuit.Working in customer service at one of National Bank’s call centres, you’ll support clients with their financial needs and help them use our electronic solutions. Come and thrive in a fast-paced and stimulating environment, in a full-time career that offers you numerous benefits.If you have any questions, feel free to contact our Recruitment colleagues Christina Chan ([email protected]) and/or Simon Beaulieu ([email protected]).If you wish to apply, you can do so via this online job posting and we will contact you via email.Your compensationThe salary is between $21.50 and $23.50/hour depending on the position. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.Your role We offer numerous job opportunities at our Client Contact Centres located in downtown Montreal and in Sherbrooke. Depending on your skills, availability, and interests, our recruitment team will guide you towards the best job option for you.When you join our team, your main responsibilities will be to:Take calls from clientsAssess their banking and financial needsGuide them towards the most suitable solutionYour scheduleYour work schedule is variable, and you’ll receive your schedule three weeks in advance. You must be available to work during the daytime, evenings, and weekends.Your teamYou will collaborate with colleagues who value passionate people and bold ideas. You’ll be part of a team that helps clients achieve their goals and you can always count on your colleagues to share their knowledge with you.Training and developmentSeveral options will be available to you: advance in your role, evolve in your sector, and more! You’ll have many choices because we encourage internal professional development. You will start with your cohort among our teams in March 2024 with an in-person training program lasting 3 to 4 months. Your on-the-job training will focus on how to help clients over the phone, and you'll be supported by a trainer.PrerequisitesHigh school diploma or equivalentCustomer service experienceAbility to establish strong relationships with clients Your benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.Health and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinicThese are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.We're putting people firstWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?Come live your ambitions with us!

Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company with more than 4,400 employees and more than 290 stores across Canada and in 19 countries around the globe (100 stores). Exclusive job perks 50% discount on all products; Flexible hours; Hybrid work from home schedule (head office); Opportunities for advancement within the company; Being part of a family-owned business committed to the community; Performance bonuses (in-store sales or management position); Recognition program for years of service; Innovation program to encourage idea sharing; Referral bonus ; Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends). For full-time employees: Group insurance plan; Three (3) to five (5) paid personal days (depending on the position); Minimum of 2% employer contribution to your RRSP. THE PURPOSE OF THE ROLE The incumbent must ensure the coordination and information sharing between overseas suppliers and the internal office. They are in charge of receiving, analyzing and negotiating the prices and participating in the distribution strategy between manufacturers and must respect all the required deadlines. In addition, they will have to work in close collaboration with the other technicians as well as with the Purchasing, Technical Design and Adjustment, Traffic, International and Distribution Center departments. JOB DESCRIPTION Manage the creation, as well as the updating of various production tools: follow-up tables, ''Costing'' tables; Update documents and computer systems when a style is changed; Attend “Costing” meetings in order to receive the “Boards” of the collection. Gather information on the styles and evaluate the best manufactures to carry out the production; Prepare RFQ requests (price requests) in the computer system by establishing the possible sellers for the production of the collections; Ensure the sending and coordination of all information used in the “Costing” process: information on style, material, details, etc.; Receive, analyze and negotiate all prices received from overseas suppliers before proceeding with the creation of purchase orders; Manage the sending of purchase orders to overseas suppliers and ensure the internal coordination of purchase order revisions during the season; Plan and lead weekly follow-up meetings with required parties; Maintain daily communication with overseas suppliers and contacts; Follow-up on orders and ensure that the goods are delivered on time to the port of origin, as well as to our distribution center; Collaborate with traffic teams to ensure that bookings and cut-offs are respected;Support the International team to ensure that requests, follow-ups and specific needs related to the various overseas partners are met; Cooperate with the distribution center team, follow-up with suppliers on the reports of orders received (problems with boxes, over-packaging, poor packaging); Ensure the coordination of price tags, including the creation of TXT Files that will be used to label the merchandise; Categorize the products purchased by establishing the HS codes that will be used for customs clearance of goods; Coordinate the creation and amendment needs of LCs (letters of credit) with the Finance team; Ensure the development and approval of product packaging items and ensure that products meet product labeling laws; Ensure the flow of communication and coordination between the design, purchasing, international, traffic departments on a daily basis; Visit stores regularly; Plan meetings with the purchasing department to present prices and various options for each program; Ensure coordination and compliance with internal processes across supply chain teams. REQUIREMENTS College diploma in fashion design or equivalent; 2 to 3 years of experience; Essential bilingualism (written and spoken); Proficiency in Microsoft Office and knowledge of Blue Cherry, an asset; Experience in coordinating overseas production; Knowledge of the lingerie and nightwear industry, an asset; Ability to work under pressure; Good management and understanding of priorities and deadlines. The information on this site is for information purposes only and is not intended to have legal consequences. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview. Apply Now

Req Id: 417429 At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them. Every day our Associates across the country help Canadians find the tech they want and need. The Source is a great place to work and we are committed to your development through best in class training programs that help you do your best. Behind our in-store Associates is a supporting team of professionals who curate our product assortment, ensure on-time deliveries, create engaging marketing campaigns and help keep our systems running at peak capacity. We are passionate about what we do and look for individuals with their own passion, curiosity and genuine helpfulness to join us! Responsibilities / Job Description What Youll Do: Youll be a passionate brand ambassador Youll contribute to the teams success by achieving personal sales goals As a Sales Associate, youll be an expert in all things tech, and you will help build easy solutions for our customers You will work closely with your teammates to ensure the store is running at its peak operational performance You will stay ahead of the curve by completing training regularly and then share what youve learned with others What Youll Need You need to be passionate about connected technology and how it impacts peoples lives You will need to have great people skills for example: being a good listener, able to build relationships, and able to overcome objections A natural curiosity about technology, telecommunications, and sales Experience in Retail Sales, Customer Service or Hospitality is a definite asset Youll need to be flexible: ability to work weekdays, evenings, and weekends is a must Speak another language? We welcome any second language (French, Mandarin, Cantonese, Korean, Tagalog, Hindi, Punjabi, Thai, and more) What Youll Get Youll be exposed to hands-on and handheld training get ready to learn! Our rewards and recognition programs are vast: enjoy variable pay based on your personal sales, as well as other cool incentives like chances to win trips abroad or even seeded devices Youll enjoy a compensation package that includes a base wage plus uncapped commissions Youll get awesome discounts on nearly all of our products We also provide a flexible schedule that offers Full and Part Time hours Thinking about building a career with us? Explore endless internal opportunities in both retail and in corporate roles Position Type: Retail Stores Position: Retail Sales Associate, Plaza St-Hubert Job Location: Canada : Quebec : Montreal Application Deadline: 04/30/2024 Adequate knowledge of French is required for positions in Quebec. As Canada's favourite tech retailer you have the opportunity to work close to home - and we're also proud to offer a competitive compensation package that includes an extensive recognition and rewards program, career development opportunities, multi-faceted training programs, competitive medical and dental benefits, charity and volunteer opportunities and of course, associate discounts! The Source celebrates and embraces diversity as part of our culture. We strive to be an inclusive, equitable and accessible environment that supports both our internal and external customers, ensuring everyone feels valued and respected. Accommodations are available on request for all candidates taking part in any aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements.

Requisition ID: 198549Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job:Contributes to the overall success of the Corporate and Commercial Banking Day to Day service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Is this role right for you? In this role you will:Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day to day inquiries/investigations (i.e. balance inquiries, signature verifications, cheque testing, confirmations, account/loan investigations, etc.) and thereby adhering to established Operating Performance Commitments (OPCs). Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services. Responds promptly and effectively to service inquiries, concerns and complaints from Banking partners, with the ability to: Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required. Facilitate decision making processes by providing timely, meaningful and easily available data. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.Perform other related duties as assigned. What you will be doing?Operates independently to execute day-to-day operations within assigned authorities/limits Reviews and processes high volumes of standard/non-standard service and credit transactions of customers (inquiries, investigations, transfers between accounts, confirmations, etc.). Ensures customer identification is executed through Business Authentication processes Acts as a dedicated point of contact for day-to-day service activities, providing expert and timely assistance to our clients and business partners on all Commercial and Corporate Banking products, services, tools, procedures, etc. Recognizes and identified knowledge gaps and performance concerns and sharing these thoughts through an appropriate escalation process Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable). Services approximately 37,000 Commercial/Corporate clients. Provides national coverage between the hours of operation. Eastern Standard Time). Assist with implementing efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required. Participates in cross-training to broaden skillsets across different areas. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:Post-Secondary Education or a minimum of 2 years of relevant working experience in Financial Services or related industry. Proven customer service skills, as well as flexibility to adapt to changing environments.Knowledge of business credit as it applies to the Corporate, Commercial and Small Business Bank’s policies & procedures, products & services, and security & collateral documentation.Implementation experience in the setup and execution of accounts, products & services, and loan/funding. Strong Communication (written & verbal) and Organizational Skills. • Working knowledge of Microsoft Office (Excel, Word, and Outlook). Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: ''for every future'', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Requisition ID: 198583 Salary Range: 39,000.00 - 43,000.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job:Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Is this role right for you? In this role you will: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.Day to Day i.e., indexing, inquiries, investigations etc. and thereby adhering to established Operating Performance Commitments (OPCs).Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required. Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.Facilitate decision making processes by providing timely, meaningful and easily available data.Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team. Perform other related duties as assigned. What you will be doing?Operates independently to execute day-to-day operations within authorized limitsReviews and processes high volumes of daily transactions originated by customers, management or a B/F system Ensures customer identification is executed through Authentication processesActs as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required. Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as requiredBusiness Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable). Provides national coverage between the hours of operationParticipates in the implementation of efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required.Participates in cross-training to broaden skillsets across different areas Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.Working knowledge of Retail, Corporate and Commercial products, services and proceduresProven customer service skills, as well as flexibility to adapt to changing environments.Thorough knowledge of the Bank’s transactional services Effective communication (written & verbal) and Organizational SkillsWorking knowledge of Microsoft Office (Excel, Word, and Outlook) . Location(s): Canada : Quebec : MontrealScotiabank is a leading bank in the Americas. Guided by our purpose: ''for every future'', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.