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Overview of salaries statistics in the category "Legal in "

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Overview of salaries statistics in the category "Legal in "

6 520 $ Average monthly salary

Average salary in branch "Legal" in the last 12 months in

Currency: CAD USD Year: 2024
The bar chart shows the change in the average wages in .

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Senior Manager - Regulatory compliance
KPMG, Montreal, QC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Do you want to work in a dynamic and stimulating environment? This offer is for you! With the objective of continuing to grow and realize its full potential, our practice in the Montreal office is looking for a Manager or Senior Manager with experience in regulatory compliance to help him develop his service offering and grow his team. In compliance with legislation and sound regulatory risk management in the industry, we work with clients to identify, manage and mitigate their regulatory compliance risk exposures. What you will doYou will be involved in a variety of projects with clients in regulatory compliance. You will work closely with the partners in the practice and contribute to business development. Also, as a regulatory compliance Manager or Senior Manager, you will have the following responsibilities:For our clients operating in highly regulated sectors such as banks, insurance companies, securities brokers, asset managers: Provide them with oversight guidance, establishing the governance structure, risk management oversight, roles and responsibilities of the various stakeholders, in order to build a robust and sustainable risk management program, Help organizations integrate compliance risk management into their processes, Supporting senior management in transmitting the compliance culture to their employees, Support the lines of defense in charge of deploying compliance programs, Assessing risks across the organization, Helping our clients gain a comprehensive view of regulatory compliance, Assisting clients in various regulatory risk management engagements, including, risk appetite identification, process identification, evaluation of the design and effectiveness of controls in place to ensure compliance with legislative and regulatory requirements, Act as a consultant on regulatory compliance so that we can provide services in accordance with best practices, legislative and regulatory requirements, Participate in the implementation of integrated risk management and/or be a driving force within a compliance department, Lead a team of consultants while ensuring that the quality of the team's deliverables meets KPMG's standards of excellence and client needs, Coach and train team members, Act as a point of contact with clients to deepen existing relationships, More generally, you will have to: Contribute to business development activities to well position KPMG's Advisory Services on regulatory compliance, both regionally and nationally, Increase the visibility of the practice by participating in events or writing articles related to risk management, Develop service offerings according to practice standards. Maintain a continuous awareness of emerging risks. What you bring to the role At least 10 years of experience in regulatory compliance Bachelor's degree in accounting, law, criminology, finance, business, or related field. Master's degree in law or business an asset, Successful completion of the Chief Compliance Officer Qualifying Examination or other equivalent designation an asset, Knowledge of banking, insurance, securities brokerage, or asset management regulations, General understanding of governance and regulatory compliance, Have the willingness to contribute to internal development activities as well as to business development. Be customer-oriented, understand their issues and propose value-added solutions. Being comfortable with teamwork, coaching and relationship building. Be able to perform well under pressure and manage projects, resources, and budgets appropriately. Be autonomous, have a sense of initiative and priorities. Demonstrate great rigor and attention to details. Good computer skills (Excel, Word, Visio et PowerPoint). Excellent French verbal and written communication skills. Ability to produce concise and structured presentations and reports. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . Adjustments and accommodations throughout the recruitment processAt KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements. To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing [email protected] or by calling 1-888-466-4778, Option 3. For information about accessible employment at KPMG, please visit our accessibility page .
Tax Lawyer, Litigation
KPMG, Montreal, QC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. KPMG Law Tax Litigation & Dispute Resolution section assists companies and individuals to protect against, prepare for, and respond to challenges by the tax authorities. KPMG Law is involved in each stage of the tax dispute - from pre-litigation to litigation in provincial and federal courts and tribunals. We are currently seeking an experienced associate lawyer with five to seven years of experience for our Montreal office to assist our tax dispute and litigation practice throughout Canada. The candidate will sometime be required to travel to our Toronto Office to assist on various tax matters. What you will do Conduct legal research and prepare legal procedures (submissions, representations and pleadings) Assist with the preparation of and actively participate in trials before the federal and Quebec courts; Advise clients on the tax dispute resolution process and represent clients with tax authorities; Assist clients in responding to federal and provincial audits; Prepare notices of objection and written representations to the Canada Revenue Agency and Revenue Quebec; Prepare legal opinions with respect to the tax consequences of transactions, and performing post-transaction audits for tax efficacy and litigation risk. At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters, and our approach to flexibility provides for this. What you bring to the role Bachelor of Laws and Master of Taxation (or the equivalent) with admission to the Quebec Bar; Five to seven years of tax dispute and litigation experience gained at a leading law firm; Knowledge of Quebec Court procedures (essential) and Tax Court of Canada procedures; Strong written and verbal communication; Resourcefulness and high level of autonomy; Bilingualism is necessary to communicate with French and English clients, regulators, KPMG staff and other stakeholders. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
SOCIAL AIDE (Recall List)
Cree Board of Health and Social Services of James Bay (CBHSSJB), Montreal, QC
SUMMARY OF THE POSITIONPerson who, without having a diploma as a Community Worker or a Social Assistance Technician and within the limits of her/his skills and training, does work that is similar in nature and related to that of a Community Worker or a Social Assistance Technician.REQUIREMENTSEducation:High School Diploma;Experience:Acquired one year pertinent experience;Knowledge and Abilities:Basic understanding of the services offered by the CMC and be aware of the other services available in the community and surrounding area;Ability to work with the targeted clienteleAbility to write short reports; (written exam);Capacity to establish interpersonal relations;Capacity to work in a multi disciplinary team;Excellent listening communication skills;Excellent critical thinking, organizational and decision-making skills;Autonomous, likes to take initiative, flexible, discrete and empatheticSense of accountability, resourcefulness and vigilance;LANGUAGE* Fluent in Cree and English;* Fluency in French is an asset.
Avocat en droit corporatif et commercial
Langlois Avocats, Montreal, QC
Langlois Avocats est l’un des plus importants cabinets d’avocats au Québec avec plus de 150 professionnel.les établi.es dans ses places d’affaires de Laval, de Montréal et de Québec.Ayant connu une croissance fulgurante dans les dernières années, notre appétit de s’adjoindre de talents exceptionnels est loin d’être comblé! C’est pourquoi nous sommes toujours intéressés à rencontrer des personnes passionnées qui désirent faire une différence dans un environnement unique – parce que nous ne devrions jamais choisir entre excellence et bienveillance!Avocat.e en droit corporatif et commercial4 à 8 ans de pratiqueVotre apport à l'équipeEn tant qu’avocat.e en droit corporatif et commercial, vous savez certainement ce qu’est votre rôle, mais vous vous demandez peut-être quel sera votre apport concret à notre équipe. Voici donc une liste non exhaustive qui pourra vous donner un bon aperçu :Agir à titre de conseiller.ère stratégique auprès des clients en les conseillant en fonction du stade de développement de leur entreprise;Rédiger, examiner et réviser des contrats commerciaux variés, incluant des contrats de service, des conventions entre actionnaires, des conventions de société des conventions de partage de dépenses;Coordonner et réviser la rédaction de divers documents corporatifs et transactionnels dans le cadre de réorganisations corporatives et fiscales;Offrir des conseils, des avis et du soutien juridique en droit corporatif et commercial aux différents clients du cabinet;Coordonner les démarches dans le cadre de vérifications diligentes, que ce soit au niveau des recherches dans les registres publics;Piloter des transactions de fusion et acquisition ou de financement simples à moyennement complexes avec le soutien des associés du secteur;Assister les associé.es du secteur dans le cadre de transactions de fusion et acquisition ou de financements complexes;Réviser et valider la documentation préparée par les avocat.es junior et les parajuristes de l’équipe.Notre différence La force de notre cabinet réside en chacun de nos membres. Tous aussi différents les uns des autres, une chose nous rassemble : la passion de notre profession exercée dans un environnement sain, humain et stimulant.Tout ce qui est fait aujourd’hui est pour assurer demain. C’est pourquoi la relève a une place très spéciale au cabinet. En effet, nos avocat.es ont une voix dans notre organisation et la hiérarchie se veut la plus horizontale possible. Le cabinet a ainsi officialisé un canal de communication avec les sociétaires afin d’avoir leur pouls sur chaque enjeu et initiative.L'équipe de droit des affaires - pourquoi la nôtre et pas une autre?À l’heure actuelle, l’équipe est composée de près d’une trentaine de professionnel.les bilingues et offre à sa clientèle constituée de sociétés de toute taille, d’entrepreneur.es et de dirigeant.es d’entreprises, tous les services juridiques dont elle a besoin dans le cours de ses activités commerciales. Nous privilégions une approche créative, profitable pour toutes les parties prenantes et axée sur les résultats lors de la conclusion de transactions.En plus d’avoir accès à des opportunités de croissance professionnelle rares sur le marché, nos avocat.es de tous âges sont au cœur des dossiers dans une approche basée sur le travail d’équipe. Bien que l’autonomie soit nécessaire, c’est la collaboration à tous les niveaux qui nous permet d’être polyvalents, d’atteindre un degré d’excellence hors pair et, ainsi, d’offrir le meilleur service à nos clients.Notre rôle et responsabilitésIl n’y a pas un parcours pareil et c’est ce qui nous allume. Quels que soient les intérêts de nos membres, notre promesse est d’accompagner tou.tes nos professionnel.les vers l’atteinte de leurs objectifs de carrière et leurs aspirations.Concrètement, vous trouverez chez Langlois :Une culture d’ouverture et d’inclusion;Des collègues d’exception dont la réputation n’est plus à faire;Un programme d’accompagnement officiel divisé en trois phases alliant mentorat et formations;Un soutien tout au long de votre développement professionnel afin de propulser votre carrière;Le sentiment d’apporter quelque chose de concret à l’organisation;Une flexibilité pour favoriser votre équilibre travail et vie personnelle;Un programme de rémunération globale compétitif;Des programmes d’avantages sociaux, tels une assurance collective payée par l’employeur, un service de télémédecine, un régime de retraite simplifié avec cotisation de l’employeur, et plus encore… Faire carrière chez Langlois, c’est joindre un cabinet en pleine expansion et une équipe dynamique et fière, collaborer à son essor et faire partie intégrante du succès de nos clients. Vous deviendrez également membre d’une organisation qui priorise l’entraide, qui favorise l’excellence et qui mise sur le développement professionnel.Nous offrons des chances d’emploi égales à tou.tes. Seules les personnes dont la candidature sera retenue seront contactées.
Administrative Assistant- Advisory
KPMG, Montreal, QC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Client Administration function is a vital part of the firm's Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience. KPMG is looking for an Administrative Assistant who can provide support on a range of activities to ensure a high-quality product. What you will do Provide administrative support to partners, senior managers, managers and client service teams. Adhere to risk management and branding in compliance with National guidelines ensuring accuracy and completeness. Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software. Proactive and independent management of partners' calendar and contact database in order to maximize best use of the partners' time. Coordinate travel arrangements Coordinate meetings, conference calls, video conferences, live meetings, and organize required materials. Assist in the proposal process as required, working with the proposal team and proposal coordinator. Assist in the preparation and submission of time and expense reports for the partner(s) supported. At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this . What you bring to the role Advanced skills with MS Office and Adobe products. In particular, Outlook, Excel, PowerPoint and Acrobat Proficiency to quickly learn proprietary software Excellent communication skills Strong project management skills Good judgment and analytical skills with a focus on attention to detail Capable of working independently and take ownership of tasks Ability to quickly and smoothly adapt to changing client demands Minimum 5 years administration experience College diploma or an equivalent combination of education and experience with an administrative assistant skill set Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Immigration Lawyer
KPMG, Montreal, QC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. KPMG's Immigration Law practice is looking for an Attorney, to join our Canadian Immigration Law group in Montreal. You will be part of a busy, fast-paced and ever-changing environment. This is an exciting opportunity for an individual who enjoys a team work environment with client contact. The successful candidate will demonstrate initiative, strong attention to detail, and organizational skills, with a desire to work in and promote a client first focused culture. KPMG Law LLP is a national law firm with offices in Vancouver, Toronto, Calgary and Montreal. KPMG Law LLP is affiliated with the professional services firm of KPMG LLP. Since our approach is to be an integrated multidisciplinary firm, our team of lawyers work closely with accountants on client engagements in other tax practice areas.To learn more about KPMG Law LLP visit our website here . What you will do Independently and effectively manage a high volume of corporate immigration cases under strict deadlines Supervise a team of support staff, including Administrators and Coordinators Provide timely, comprehensive, and strategic legal counsel related to temporary and permanent residence immigration matters Develop and maintain client relationships Track cases in progress to monitor for timing issues and overall client satisfaction Conduct legal research and draft advisory opinions Notify clients of changes in immigration law and draft alerts for publication Stay current with changes in immigration law Participate in speaking engagements and other thought leadership opportunities Demonstrable business development and involvement in RFP processes Responsible for providing support and coaching to more junior team members What you bring to the role Law degree from an accredited institution Called to the Barreau du Québec and in good standing At least 3-5 years of experience with high-volume business immigration Strong technical knowledge and legal writing skills Excellent communication skills. Ability to work independently and as part of a team Proficient in Microsoft Word and Excel Experience using legal case management software Proficiency in English at a business level is required. The role involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec. Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Commis comptable
Langlois Avocats, Montreal, QC
Notre équipe des finances cherche à accueillir un.e :Commis comptable (Montréal ou Québec)Quel est notre engagement?Tu retrouveras chez Langlois :Une équipe de direction accessible et un environnement humain;Plusieurs comités internes, dont un comité social responsable de te divertir, ainsi qu’un comité axé sur le bien-être physique et mental;Une politique de télétravail pour que tu puisses éviter le trafic quelques jours par semaine;Du matériel informatique fourni pour ton bureau à la maison et un montant alloué pour aménager celui-ci selon tes besoins;Une flexibilité d’horaire permettant de concilier travail et vie personnelle;Et si ce n’est pas assez, nous allouons en plus des heures de congé mobile annuelles à utiliser comme bon te semble;Un horaire d’été qui te permet d’avoir tes vendredis après-midi libres de juillet à la fête du Travail;Un code vestimentaire décontracté te permettant d’adopter le jeans quotidiennement;Une couverture d’assurance collective payée par l’employeur;Un service de télémédecine, question d’éviter les longues files d’attentes chez le médecin;Un régime de retraite simplifié avec cotisation de l’employeur;Pour les parents de jeunes enfants, un programme de remboursement de 50 % auprès de nos traiteurs pour des repas prêts à être dégustés;Un programme d’aide aux employé.es, parce qu’on mise sur ton bien-être.Tu aimeras tellement ton expérience chez Langlois que tu voudras nous référer tous tes contacts, ce qui te vaudra une prime de référencement pour toute personne embauchée!Et ton rôle dans tout ça?Voici ton apport à l'équipe :Traiter les rapports de dépenses selon les politiques établies;Assurer le suivi du processus d’approbation des dépenses;Assurer l’import et la conciliation des diverses dépenses administratives;Faire un suivi des états de compte reçus des fournisseurs et obtenir les factures manquantes;Répondre aux questions des fournisseurs;Préparer, vérifier et faire approuver les paiements reliés à divers types de dépenses;Effectuer divers suivis relativement aux paiements à recevoir d’employé.es;Signaler au/à la superviseur.e toute situation pouvant affecter les comptes payables, lui faire toute suggestion d’améliorations susceptibles d’améliorer les processus;Apporter de l’aide aux autres membres de l’équipe selon les besoins;Effectuer toutes autres tâches connexes. Est-ce le poste pour toi?La réponse est oui si tu as* :DEC en comptabilité ou techniques administratives;Deux (2) ans d’expérience pertinente;Expérience dans un cabinet de services professionnels (un atout);Maîtrise de la suite MS Office, dont Excel intermédiaire;Avoir des habiletés en communication et relations interpersonnelles;Esprit d’équipe, rigueur, persévérance et discrétion.*Sachant que la perfection n’existe pas, nous t’invitons à poser ta candidature même si tu n’as pas répondu oui à tous les points énumérés. Tant que tu partages nos valeurs d’entreprise, nous savons que les compétences techniques s’apprennent. Tu apporteras certainement une valeur ajoutée à l’équipe!Faire carrière chez Langlois, c’est joindre un cabinet en pleine expansion et une équipe dynamique et fière, collaborer à son essor et faire partie intégrante du succès de nos clients. Tu deviendras également membre d’une organisation qui priorise l’entraide, qui favorise l’excellence et qui mise sur le développement professionnel.Nous offrons des chances d’emploi égales à tou.tes. Seules les personnes dont la candidature sera retenue seront contactées.
Bilingual (Eng./Fre.) Automobile Claims Advisor
TD, Montreal, QC
Hours 35 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers . Job Details The TD Insurance Auto Centers are a 'one stop shop' for a customer's auto claim needs, where a customer can drop off their vehicle, pick up a rental and speak to a claim's professional. We strive to build deep and long- lasting relationships with our customers, by understanding their needs and providing personalized trusted advice. Join the TD Insurance Auto Center team and think like a customer, act like an owner, innovate with purpose and execute with an impact. Responsibilities include but are not limited to the following: • Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process • Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience • Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate • Demonstrate flexibility to be able to change activities based on customer and business needs • Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience • Prioritize and manage own workload to meet SLA requirements for service and productivity • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate • Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation • Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary • Support the timely and accurate completion of business processes and procedures • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations • Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others • Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques • Participate in personal performance management and development activities, including cross training within own team • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities • Apply foundational level of knowledge to handle routine with minimum risk • Handle some limited situations for Core Auto • Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit • Complete work within specifically defined parameters with guidance /direction from management as necessary • Leverage the Claims Resources Team to make file decisions on liability and assessment Job Requirements • Claims or Insurance experience is an asset that is preferred • AMF License Credentials (Claims) is preferred and a very strong asset • Undergraduate degree is an asset • Strong communication skills • Organization & time management • Bilingualism (English / French) • Customer service oriented Proficiency in Other than French This position requires proficiency in a language other than French to support or deal with employees who require services and support in a language other than French. Additional Information This role has a hybrid work schedule requiring employees to work approximately half of the month from home and the other half on-site at the auto center; this is not an entirely remote role. In order to be considered for this role, applicants must be bilingual and comfortable working with clients in both languages . Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Bilingual Contact Centre Representative - Canadian Banking, EasyLine
TD, Montreal, QC
Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Supporting and helping is at the heart of everything we do at our contact centres, and we're proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you'll have opportunities to grow and make a meaningful difference to our customers, our communities and our business. Job Details What You'll DoAs the voice of TD, you'll be passionate about understanding our customers. Whether you're assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you'll help us offer personalized support to our customers whenever they need it. You'll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers. As a valued member of our Contact Centre Team, you will: •Make people's day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions. •Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. •Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. •Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. Job Requirements What You Need to SucceedWe're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter. •High School Diploma or equivalent • Bilingual: French & English •Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.) •Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. •Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). •Flexibility, resiliency, and a positive attitude when responding to challenging situations. •Ability to work both independently and as part of a team. •Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. Additional Information We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide in-person training and onboarding sessions to ensure you've got everything you need to succeed in your new role. Interview ProcessWe'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. #LI-NACO #IN-NACO NOC: 14201 This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Legal Assistant
KPMG, Montreal, QC
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. KPMG Law LLP is a national law firm with offices in Vancouver, Toronto, Calgary and Montreal. Our assistants work closely with the lawyers to provide a superior client experience. KPMG Law LLP is affiliated with the professional services firm of KPMG LLP. We are currently searching for an experienced Legal Assistant to join KPMG's Tax Lawpractice in Montreal. This role will support senior lawyers with preparation of legal documents, administration and client services responsibilities. This is an exciting opportunity for an individual who enjoys a teamwork environment with client contact. The successful candidate will demonstrate initiative, strong attention to detail, and organizational skills, with a desire to work in and promote a client first focused culture. What you will do Process, edit, and proof-read a range of legal documents in MS Word and MS Excel, including complex legal agreements and jargon, presentations, and correspondence Generate comparison versions of legal documents using Track Changes Compare, and maintain version control Conducting searches with the Registraire des entreprises du Québec and other government registries Support legal team with administrative client queries Organization of meetings, including booking space, meeting invitations in MS Outlook and Teams, etc. Help keep track of important filing deadlines Prepare, submit and track legal counsel's time and expense reports Administer the processing of invoices directed to legal counsel What you bring to the role College Certificate or Diploma, or equivalent combination of experience A minimum of three (3) years' experience as a Legal Assistant Experience with supporting corporate transactions is considered an asset Strong document processing skills are required (e.g., formatting and revising in Microsoft Office and Adobe, converting styles, cross-referencing, etc. ) Excellent organizational/follow up skills; attention to detail, proofreading and accuracy are required A positive and enthusiastic and teamwork approach to day-to-day workflow is considered an asset Advanced computer skills including proficiency with Microsoft Office Suite Excellent written and verbal communication skills Strong interpersonal and client service skills Proficient knowledge of English is required for the role Knowledge of English is required for freqeuent communication with internal and external stakeholders and clients regarding legal matters Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here. Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . Adjustments and accommodations throughout the recruitment processAt KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements. To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing [email protected] or by calling 1-888-466-4778, Option 3. For information about accessible employment at KPMG, please visit our accessibility page .
Avocat en droit du travail et de l'emploi
Langlois Avocats, Montreal, QC
Langlois Avocats est l’un des plus importants cabinets d’avocats au Québec avec plus de 150 professionnel.les établi.es dans ses places d’affaires de Montréal et de Québec.Ayant connu une croissance fulgurante dans les dernières années, notre appétit de s’adjoindre de talents exceptionnels est loin d’être comblé! C’est pourquoi nous sommes toujours intéressés à rencontrer des personnes passionnées qui désirent faire une différence dans un environnement unique – parce que nous ne devrions jamais choisir entre excellence et bienveillance!En effet, notre équipe cherche à accueillir dans ses rangs un.e :Avocat.e en droit du travail et de l'emploi3 à 5 ans de pratique – MontréalNotre différenceLa force de notre cabinet réside en chacun de nos membres. Tous aussi différents les uns des autres, une chose nous rassemble : la passion de notre profession exercée dans un environnement sain, humain et stimulant.Tout ce qui est fait aujourd’hui est pour assurer demain. C’est pourquoi la relève a une place très spéciale au cabinet. En effet, nos avocat.es ont une voix dans notre organisation et la hiérarchie se veut la plus horizontale possible.L’équipe travail et emploi – pourquoi la nôtre et pas une autre?En nomination au Canada pour le cabinet de l’année en droit du travail et de l’emploi en 2023, notre équipe offre un service complet et sur mesure à sa clientèle patronale de PME et grandes entreprises, d’ordres professionnels et d’organismes publics et parapublics. Elle est en mesure de conseiller ses clients aussi bien dans la gestion courante de leurs ressources humaines que dans des situations de crise.Les membres de l’équipe du droit du travail et de l’emploi ont une expertise reconnue en matière de clauses de non-concurrence et clauses restrictives, de droits et libertés de la personne, de l’éducation et du droit scolaire, des normes du travail, des régimes de retraite et avantages sociaux, des relations de travail et de santé et sécurité au travail. D’ailleurs, c’est avec beaucoup de fierté que le cabinet compte plusieurs professionnel.les ayant reçu différentes distinctions au sein de cette équipe.En plus d’avoir accès à des opportunités de croissance professionnelle rares sur le marché, nos avocat.es de tous âges sont au cœur des dossiers dans une approche basée sur le travail d’équipe. Bien que l’autonomie soit nécessaire, c’est la collaboration à tous les niveaux qui nous permet d’être polyvalents, d’atteindre un degré d’excellence hors pair et, ainsi, d’offrir le meilleur service à nos clients.Notre rôle et responsabilitésIl n’y a pas un parcours pareil et c’est ce qui nous allume. Quels que soient les intérêts de nos membres, notre promesse est d’accompagner tou.tes nos professionnel.les vers l’atteinte de leurs objectifs de carrière et leurs aspirations.Concrètement, tu trouveras chez Langlois :Une culture d’ouverture et d’inclusion;Des collègues d’exception dont la réputation n’est plus à faire;Un programme d’accompagnement officiel divisé en trois phases alliant mentorat et formations;Un soutien tout au long de ton développement professionnel afin de propulser ta carrière;Le sentiment d’apporter quelque chose de concret à l’organisation;Une flexibilité pour favoriser ton équilibre travail et vie personnelle;Des programmes d’avantages sociaux, tels une assurance collective payée par l’employeur, un régime de retraite simplifié avec cotisation de l’employeur, un service de télémédecine, et plus encore… Ton apport à l’équipeEn tant qu’avocat.e en droit du travail et de l’emploi, tu sais certainement ce qui est attendu de toi dans ton rôle, mais tu te demandes peut-être quel sera ton apport concret à notre équipe. En voici donc un petit aperçu :Fournir des services de haute qualité auprès de tes clients internes et externes;Agir à titre de conseiller.ère de confiance auprès des clients du cabinet;Soutenir et participer aux efforts de développement des affaires;Partager ton savoir avec tous les membres de l’équipe, particulièrement les plus juniors.Faire carrière chez Langlois, c’est joindre un cabinet en pleine expansion et une équipe dynamique et fière, collaborer à son essor et faire partie intégrante du succès de nos clients. Tu deviendras également membre d’une organisation qui priorise l’entraide, qui favorise l’excellence et qui mise sur le développement professionnel.Nous offrons des chances d’emploi égales à tou.tes. Seules les personnes dont la candidature sera retenue seront contactées.
Legal Assistant
WSP Canada, Montreal, QC
WSP is looking for a Legal Assistantto join its legal team at the WSP Global head office in Montreal, QC. Reporting to the Deputy General Counsel and Assistant Corporate Secretary, you will work closely with the Global Legal Team to provide support primarily with respect to Board and Committee matters, legal department matters, and mergers and acquisitions. You will be joining a sophisticated and results-oriented legal team that is part of a dynamic and challenging work environment. Responsibilities: Your primary responsibilities will include: Assisting with Board and Committee matters Document management for Board and committee meetings Coordinating Board and committee calendars Assisting with onboarding of new Board members Preparing expense reports for Board members Assisting in the overall coordination of Board and Committee meetings Coordinating Board and Committee meetings, including invitations and logistics of the day of the meeting Managing other logistics in connection with meetings, including venue selection and catering Printing Board and Committee materials, as needed Coordinating IT support for the day of the meetings Helping with matters that may arise during the meeting such as coordinating with presenters Supporting the overall legal department Document management for the legal team, including document formatting, coordinating and compiling approvals and signatures, filing and organizing of documents Proofreading documents Preparing PowerPoint presentations Coordinating translation of certain policies and documents and reviewing translations Providing administrative support on mergers and acquisitions Coordinating document notarization and legalization Coordinating and attending legal team meetings and continuous learning sessions Booking meetings and meeting rooms Coordinating travel arrangements for legal team members (limited) Preparing expense reports for legal team members (limited) Assisting in the preparation and coordination of other committee meetings, such as the Disclosure Committee General department administrative tasks Processing invoices (limited number) Assisting with budget for the legal department Performing all related tasks Qualifications: Relevant experience as a Legal Assistant (minimum of 3 years) Graduate of an accredited Legal Administrative Assistant program or Diploma of College Studies (DEC) in paralegal technology, an asset Bilingual (French and English), verbal and written A team player with a collaborative approach Rigorous, highly organized and detail-oriented Ability to multitask and prioritize effectively Ability to communicate effectively and with diplomacy, both orally and in writing Resourceful; self-starter; takes initiative Strong sense of ethics and the ability to handle private information with discretion Professional judgment and ability to establish a high degree of credibility Proficient in Microsoft Office suiteWSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Analyst, Data Vendors (Temporary - 18 Months)
PSP Investments, Montreal, Quebec
ABOUT USWe're one of Canada's largest pension investment managers, with CAD$243.7 billion of net assets as at March 31, 2023. We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montreal and offices in New York, London and Hong Kong.Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world's top companies. At PSP, you'll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.EXPERIENCE THE EDGE At PSP, we encourage our employees to grow, forge powerful relationships, contribute and fuel inspired investment launchpads. We are committed to a culture that fosters collaboration and allows us to think beyond, in an interconnected way. We advocate for our employees to speak-up, learn, experiment, share, and be part of an inclusive work environment where diversity is embraced.ABOUT THE TEAMReporting to the Manager, Market Data Operations, the Analyst, Data Vendors will work as part of a small team in managing end-to-end market data vendor relationships, including onboarding, implementation, budgeting, payment processing, and extensive internal client support. The PSP Market Data Operations team currently manages ~110 vendors across a wide landscape of services and data sets. The Analyst will be primarily responsible for maintaining market data subscription inventory and responding to licensing requests. He or she will also work to improve the efficiency of the many operational tasks.ABOUT YOUR ROLE As an Analyst, Data Vendors, you'll: -Manage the inventory of market data (moves, additions & cancellations) by proactively reaching out and collaborating with both internal clients, such as budget owners, and external vendors to ensure approvals for access data and contract terms validation-Manage invoice validation, processing, and reconciliations while building and maintaining relationships with FP&A and accounts payable for comprehensive reporting-Analyze cost and allocate resources using a bottom-up approach to create market data budgets for PSP as a whole and for business lines-Produce business and vendors reporting-Manage contract administration by participating in the entire contract life cycle, reviewing agreements to ensure standard terms, collaborating with the Legal, Information Security, and Privacy teams, and handling administrative tasks (such as sending documents for signatures, ensuring documents are accurate, and supporting in the renewal processes)WHAT YOU'LL NEED-Bachelor's degree (considered an asset) or Certificate in finance, accounting, computer science or other relevant field-Up to five (5) years of relevant work experience-Excellent administration skills-Strong computer skills, particularly in MS Office programs such as Power BI, Excel, and Visio-Previous experience with TRG Optimize, an asset-Experience in the automation of manual business processes-Previous knowledge of Service Now, an asset-Subject Matter expertise of market data, an asset-Ability to navigate a fast-paced environment with a high level of autonomy-Bilingualism: English and French (frequent interactions in English with PSP employees based in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and Ottawa)We offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:-Investment in career development -Comprehensive group insurance plans -Unlimited access to virtual healthcare services and wellness programs -Competitive pension plans -Vacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons off -Inclusive paid parental leave policy: up to 26 weeks for primary caregivers, 5 weeks for secondary caregivers -A hybrid work model with a mix of in-office and remote days*Benefits package may vary based on your employee type.At PSP, we aim to provide an inclusive workplace where we leverage diversity and where everyone feels valued, safe, respected and empowered to grow. As part of this leadership commitment, we strongly encourage applications from all qualified applicants and strive to offer an inclusive and accessible candidate experience. If you require any accommodation for any part of the recruitment process, please let us know. Visit us on www.investpsp.com/en/Follow us on LinkedIn
Application Support Technician
Nomadis, Montreal, QC
About NomadisFounded in 2001, Nomadis is a company specializing in workforce logistics as well as the logistics of health services in remote areas.Through our participation in several projects in Nunavik and Nunavut, we have encountered significant challenges in managing travel and accommodation for Indigenous communities. Our software solutions were born from the need to provide a more reliable, innovative and cost-effective solution to meet these challenges.Today, Nomadis helps organizations around the world reduce costs and risks associated with workforce management, travel and accommodation. We provide consulting and integration services to streamline our clients' business processes and ensure they are equipped to achieve their goals and commitments.Position : Application Support Technician (#E2403-AST)We are currently looking for a technical / application support technician. This person will have as principal responsibility of providing a technical application assistance (level 2 and level 3) and to assure the total satisfaction of our customers.The person will configure our applications and accompany our customers in their use to answer various questions and solve technical problems.ResponsibilitiesConfigure, maintain and update our applications on client installations and in our cloud infrastructure;Act as the primary point of contact for Level 2/3 expert technical support to our clients, across multiple channels: helpdesk, email, phone, chat;Take ownership of the client’s requests and ensure quick response and resolution of all issues, escalating to the technical/product team or account manager only as required;Respond to and resolve emergency incidents on a 24/7 basis (on occasional occurrences);Ensure client requests, issues and bug reports are always captured in the Helpdesk system and Issue/Development tracking systems;Monitor the cloud infrastructure and quickly address any issues or warnings arising to ensure the SLAs are met;Contribute to technical and user documentation as required;Engage in continuous training and knowledge sharing activities with the team to always be on the forefront of technologies and methodologies;Promote the values, mission and culture of the company.Skills and ProfileResourcefulness, autonomy and ability to work collaboratively with an extended team and the clients;Versatility and ability to adapt to a continuously evolving environment, technologies and methodologies;Strong analytical and problem-solving skills with the persistence and determination in solving complex problems and working within constraints;Bilingual French/English. Spanish is a strong asset.We OfferJoin our team and immerse yourself in a friendly, dynamic and inspiring work environment where fairness, respect, trust and collaboration reign.With us, your well-being is a priority, and we offer you:A competitive salary,Flexible working conditions (time and location),Social benefits,A collective retirement savings plan and a deferred profit sharing planDevelopment opportunities,Promising career prospectsWe operate in hybrid mode with flexibility on scheduling and teleworking – we provide all the tools required to be able to work remotely while maintaining close collaboration and a strong team spirit. The mandate also involves traveling periodically for various events and trade missions.First and foremost, we recruit energetic and dedicated people who are passionate about their work and who fit perfectly with the company culture.You can submit your application from our website at https://nomadis.co/fr/carrieres/. Required Technical SkillsDemonstrated experience in solving technical problems in IT applications;Basic knowledge of SQL language;Knowledge or experience in software development (full stack) an asset.Professional and Academic ExperienceDEC, AEC or DEP in Information Technology;3 years relevant work experience dealing directly with clients (“B2B”);Experience with an international clientele is an asset.
Administration Assistant - BMO Nesbitt Burns
BMO Financial Group, Montreal, QC
Application Deadline: 04/26/2024 Address: 1501 McGill College Avenue Job Family Group: Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events. Assists the advisory team in preparing for client meetings, including scheduling appointments. Handles clients general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner. Generates reports and documents for IAs and clients as requested and processes items for client accounts and files. Maintains and organizes client database and client files. Ensures transactions and tasks are appropriately assigned to team members and completed. Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. Gathers and distributes information on updates to training, guidelines, technology, and other business related information. Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience. Follows through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch. Protects the Bank's assets and clients assets and complies with all regulatory, legal, and ethical requirements. Maintains the confidentiality of client and Bank information. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 1 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Bilingualism French and English Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset Familiarity with technology applications and software used in the financial planning and investment industry. Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire. Successful completion of 30-day BMO NB Investment Representative Licensing Program. Basic specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Please note the base salary for this specific position in Montreal is $ 38,000.00. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits: $32 700,00 - $48 600,00 Pay Type: Salaried & Commission The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
Private Banker - BMO Private Wealth
BMO, Montreal, QC
Application Deadline: 04/21/2024Address:1250 boul Rene Levesque OuestDevelops, manages, retains and grows profitable banking relationships with high-net-worth clients and prospects. Assists in the design, development and delivery of solutions that meet the client's complex balance sheet management needs while providing expert service and highly personalized interaction. Develops and executes a business plan to profitably grow overall banking revenue while maintaining adherence to the Bank's risk tolerance. Works collaboratively in the branch and regional teams to identify and make referrals. Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank policy & procedures.Works in a deal team environment using planning-based approach to develop and execute the growth and retention strategy the portfolio.Provides superior service to an assigned portfolio of clients with the objective of becoming their trusted advisor.Leads a deal team to meet client needs when acting as the lead relationship manager.Manages the retention and expansion of client relationships through a contact strategy and an ongoing review the client's banking needs.Assists in the development of strategic plans.Identifies emerging issues and trends to inform decision-making.Maintains knowledge and understanding of financial planning principles, incorporating this into planning strategies to help clients.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance and addresses any issues.Ensures high quality of information obtained to support decisions.Contributes to the assigned portfolio's profitability through expense control and profitable pricing practices for products and services.Negotiates appropriate pricing using discretion where required to build a profitable portfolio.Provides integrated and customized advice, and helps clients achieve their financial and personal goals using a consultative approach in customer conversations.Applies financial planning skills and concepts against each client's personal and financial situation.Acts as an ambassador to enhance BMO's reputation in the market.Adheres to all policies and procedures, guidelines, legal and ethical requirements and regulations including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy, and disclosure of outside business activities.Maintains up-to-date knowledge and understanding of all banking products, processes, and relevant legal, regulatory and technology requirements.Ensures lending and non-lending decisions, prospecting activities are adequately documented; responds to questions and resolves issues raised through audits, quality checks and reviews.Manages risk and minimizes losses through monitoring and control reports, ensuring verifications are completed in accordance with guidelines.Documents and follows-up on any discrepancies to procedures, operational risks and escalates per guidelines.Performs sales and service support activities to meet client needs and maintain overall service levels.Develops rapport and instills confidence with the client to develop credibility and earn their trust.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and EnglishMust meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.Credit Qualifications and associated credit knowledge and skills according to the standards established within the credit qualification process, policies, and procedures.Financial Planning accreditation IQPF required or in the process of completionWorking knowledge of Personal and Commercial credit and non-credit products.In-depth sales and client service skillsIn-depth business development skills with successful track recordExpert relationship management skills.Able to work independently, resolving complex or ambiguous issues or situations.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depthCompétences pour la prise de décisions fondées sur les données - compétences approfondies.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Administration Assistant - BMO Nesbitt Burns
BMO, Montreal, QC
Application Deadline: 04/26/2024Address:1501 McGill College AvenueSupports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.Assists the advisory team in preparing for client meetings, including scheduling appointments.Handles clients' general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.Maintains and organizes client database and client files.Ensures transactions and tasks are appropriately assigned to team members and completed.Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.Gathers and distributes information on updates to training, guidelines, technology, and other business related information.Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.Protects the Bank's assets and clients' assets and complies with all regulatory, legal, and ethical requirements.Maintains the confidentiality of client and Bank information.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Bilingualism French and EnglishKnowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an assetKnowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an assetFamiliarity with technology applications and software used in the financial planning and investment industry.Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.Successful completion of 30-day BMO NB Investment Representative Licensing Program.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Please note the base salary for this specific position in Montreal is $ 38,000.00. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:3Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Legal Assistant/Paralegal
National Credit Recovery Inc. (NCRi), Montreal, QC
NCRI is growing stronger and is seeking a Legal Assistant/Paralegal to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The Paralegal has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job description attached.Job Description:Work independently within a collection team.The successful candidate should be organized and have excellent typing, time management and communication skills.Responsibilities include preparing collection documents such as demand letters, Statements of Claim, garnishees, and writs of enforcements, communicating with debtors, process servers, and service providers, managing the status of files and updating the client database on collection proceedings.Experience in start to finish collection or debt recovery litigation in a law firm is preferred.The successful candidate must also be a self-starter and able to work independently and efficiently.Reviewing and preparing documents to issue on sales, registration, leases and funding transactions.Preparing documents for completion.Drafting forms and legal documentation.Managing client files on different matters, often with short deadlines.Track and manage property matters, such as registrations, documentation and operating agreements.Performing lease and title reviews and producing full and short form reports for our clients.Assisting legal advisors in the department with various matters.Communicating effectively and confidently with clients.Dealing with requisitions/queries in relation to post completion matters.Completing master schedules for clients, setting out key lease or other information.Assisting with various other tasks as required from time to time.Communicate with customers for all outstanding amountsEstablish a solid professional relationship with customers and educate them on best practicesNegotiate the best payment arrangement to help resolve customers’ billsMaintains a high level of professionalismContact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customersUpdate customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity detailsHandle objections & excusesPerform to regulatory standards and best practice on collectionsAchieve individual collection targets, to meet Department and Company goalsWe offer:Competitive base pay, competitive insurance coverage, incentives, paid training and breaksOutstanding referral bonus programFun perks: Holiday events, food days, giveaways, prizes, themed events and more!Skills and Qualification;Must be a graduateMust have the experience with Collection Agency or Debt Recovery Company.At least 3 years previous legal Assistant experience. Ability to file 8 claims/judgement per day. A high level of attention to detail and an organized, methodical approach.Understanding that some work outside contracted hours may be required to ensure client demands are met Flexible, with the ability to adapt to change and new practices.Ability to remain calm under pressure and find solutions.Ability to work in a fast-paced environment.Good organizational skills to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified (sometimes short) timescales.Excellent communication skills.Ability to deliver a superb client service.Offer of employment are subject to background checks, including credit checks if required on certain client programsNCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the all aspects of the selection process.
Adjoint juridique réserviste
Langlois Avocats, Montreal, QC
Notre équipe de soutien juridique cherche à accueillir un.e :Adjoint.e juridique réserviste (Montréal – horaire de soir)Quel est notre engagement?Tu retrouveras chez Langlois :Une équipe de direction accessible et un environnement humain;Plusieurs comités internes, dont un comité social responsable de te divertir, ainsi qu’un comité axé sur le bien-être physique et mental;Une politique de télétravail pour que tu puisses éviter le trafic quelques jours par semaine;Du matériel informatique fourni pour ton bureau à la maison et un montant alloué pour aménager celui-ci selon tes besoins;Une flexibilité d’horaire permettant de concilier travail et vie personnelle;Et si ce n’est pas assez, nous allouons en plus des heures de congé mobile annuelles à utiliser comme bon te semble;Un horaire d’été qui te permet d’avoir tes vendredis après-midi libres de juillet à la fête du Travail;Un code vestimentaire décontracté te permettant d’adopter le jeans quotidiennement;Une couverture d’assurance collective payée par l’employeur;Un service de télémédecine, question d’éviter les longues files d’attentes chez le médecin;Un régime de retraite simplifié avec cotisation de l’employeur;Pour les parents de jeunes enfants, un programme de remboursement de 50 % auprès de nos traiteurs pour des repas prêts à être dégustés;Un programme d’aide aux employé.es, parce qu’on mise sur ton bien-être.Tu aimeras tellement ton expérience chez Langlois que tu voudras nous référer tous tes contacts, ce qui te vaudra une prime de référencement pour toute personne embauchée!Et ton rôle dans tout ça?Voici ton apport à l'équipe à titre d'adjoint.e juridique réserviste :Soutenir les adjoint.es et avocat.es des différents secteurs;Effectuer la révision, la mise en forme ou la modification de divers documents juridiques (correspondance, contrats, procédures, etc.);Transcrire des dictées;Préparer les cahiers électroniques de procédures, de pièces, d’autorités, cartables de clôture, etc.;Effectuer diverses tâches en support à l’équipe de jour. Est-ce le poste pour toi?La réponse est oui si tu as* :Diplôme en secrétariat, secrétariat juridique ou une formation équivalente;Minimum deux (2) ans d’expérience en secrétariat juridique;Expérience à titre d’adjoint.e juridique en litige, un atout;Disponibilité à travailler de soir;Maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit (pour soutenir adéquatement nos avocat.es anglophones; plusieurs documents sont en anglais);Excellente grammaire;Maîtrise de Word (mise en page, styles, etc.). Bonne connaissance de PowerPoint et connaissance d’Excel, un atout;Souci de la clientèle interne et externe;Forte capacité d’adaptation;Autonomie et rapidité d’exécution;Esprit d’équipe et d’initiative.*Sachant que la perfection n’existe pas, nous t’invitons à poser ta candidature même si tu n’as pas répondu oui à tous les points énumérés. Tant que tu partages nos valeurs d’entreprise, nous savons que les compétences techniques s’apprennent. Tu apporteras certainement une valeur ajoutée à l’équipe!Faire carrière chez Langlois, c’est joindre un cabinet en pleine expansion et une équipe dynamique et fière, collaborer à son essor et faire partie intégrante du succès de nos clients. Tu deviendras également membre d’une organisation qui priorise l’entraide, qui favorise l’excellence et qui mise sur le développement professionnel.Nous offrons des chances d’emploi égales à tou.tes. Seules les personnes dont la candidature sera retenue seront contactées.
IT On-Site Support Technician
WSP Canada, Montreal, QC
The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action! Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect to do here: Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located. If necessary, transfer requests and incidents to a more specialized level of support. Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment. Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible. Participate in office deployment, relocation and renovation projects. Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.). Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time. Maintain the inventory of IT assets in the CMDB rigorously. If necessary, help resolve IT incidents remotely. Participate in computer performance testing, report and documentation. Guide and train the users on best practices whenever possible and needed. Develop collaborative relationships with end users to personalize and improve the service. Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. Maintain and improve the IT work desk, stockroom, etc. Contribute to the documentation of IT incident resolution processes. Participate in the development of long-term strategies and planning for the future needs of IT services. Other assigned tasks. What you'll bring to WSP: A very strong desire to serve and help users. A marked interest and a great curiosity towards information technologies. Able to communicate clearly orally and in writing. Know how to manage priorities and customer expectations. 2 to 5 years of experience as a level 2 support technician. Assets: Degree or certificate in computer science or other computer-related discipline. A+, Network Plus or Help Desk Institute certification. Proficiency in Microsoft Office 365 and common office tools/software. Knowledge of ServiceNow. Knowledge of ITIL processes. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.