Overview of salaries statistics of the profession "Travel Agent in "

Your mission on the boatUnder the responsibility of the Assistant Director of Hospitality, the Boarding Agent is responsible for welcoming and taking care of the customer according to high-end customer service requirements.The upcoming challenges of the Boarding AgentGreet the customer at his arrival onsite;Take care of the customer and clearly explain instructions and rules;Provide the customer with valuable insights to insure a successful experience at Bota Bota;Manage customers check-in and check-out;Be responsive to customers questions or concerns and ensure their satisfaction in a professional and courteous manner;Promote the offered services and packages available;Makes sure is workstation is clean.Why hop on board?Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;Be part of a growing company that offers multiple opportunities for change;Work schedule: full time 30-40h / week, available on Friday, Saturday and Sunday;Competitive salary and benefits;Free access to the spa;Employee discounts on all massages, treatments, products and gift cards;Employee discounts at the spa’s restaurant '' La Traversée '';Various discounts as an employee of a partner of the Old Port of Montreal.Want to know more about our crew apply today!!! The competencies we are looking for:Attention to detail and ability to multitask efficiently in a short time;Enthusiastic and master customer service skills;Love to work with the public and favors a friendly and professional approach;Autonomous and resourceful;Rigorous punctuality;Excellent team spirit;Exercise discretion and show respect for confidentiality.The skills we are looking for:Required 2-3 years of experience in customer service;Studies in the tourism field, an asset;Bilingual in French and English, both oral and written.

Reservation Agent (full time position)At Bota Bota, we work tirelessly to create the best customer service experience. Our clients are our ‘raison d’être’, and we strive to do all that we can to assure that each visit is peaceful, enjoyable, comforting… and exceeds all expectations! These principles are applied at every level of the organization and that is why we are always looking for dynamic employees who can provide excellent service so that Bota Bota, spa-sur-l’eau, will be continuing to be known as the reference in the areas of health and relaxation.Interested in this adventure? Welcome aboard!Your mission on the boatUnder the responsibility of the Reservation Supervisor, the Reservation Agent is responsible for directing incoming calls to our different departments, informing customers about offered services, and booking reservations in the appropriate software. He is the first contact with Bota Bota’s customers and must understand their needs in order to advise them properly.The upcoming challenges of the Reservation AgentAnswer to calls and requests generated by our website;Direct calls to relevant departments;Understand and evaluate customer needs;Inform customers about the various services offered;Promote the different types of massage and treatments available;Book appointments and optimize schedules at the same time;Participate in sales increase of treatments and all types of gift certificates;Be responsive to customer’s questions or concerns and ensure their satisfaction in a professional and courteous manner;Adopt a positive attitude that will help maintain a friendly and professional work environment.Why hop on board?Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;Be part of a growing company that offers multiple opportunities for change;Work schedule: full time 30-40h / week, available on Friday, Saturday and Sunday;Competitive salary and benefits;Free access to the spa;Employee discounts on all massages, treatments, products and gift cards;Employee discounts at the spa’s restaurant '' La Traversée '';Various discounts as an employee of a partner of the Old Port of Montreal.Want to know more about our crew, apply today!!! The competencies we are looking for:Demonstrate autonomy in decision-making and ability to perform multiple tasks efficiently in a short time;Organization and tasks prioritization skills;Demonstrate excellency in your customer service approach;Rigorous punctuality;Excellent team spirit and enjoy working in an open space environment;Exercise discretion and show respect for confidentiality of the customer’s information.The skills we are looking for:Required 2-3 years of experience in customer service, preferably by telephone or in a call center;Ease of use with different IT tools;Bilingual in French and English, both oral and written.

Agent(e) expérience spa (postes à temps plein) Votre mission sur le bateau : Guider, contre vents et marrées Tel un phare, l’agent(e) de bord détient le rôle primordial d’être un repère sur le bateau. Sous la supervision de son superviseur, il/elle est responsable de la sécurité et de l’harmonie du bateau, en gardant constamment un œil sur son environnement. Il/elle est également en charge d'accueillir les clients, de leur fournir conseils et aide en tout temps et de faire respecter la tranquillité du cadre. De plus, il/elle sera amené à recourir à sa force physique pour certaines tâches. Il/elle doit démontrer un service à la clientèle exemplaire en tout temps. L’aventure vous intéresse ? Bienvenue à bord !Votre mission sur le bateauSous la responsabilité du Superviseur expérience spa, l’Agent(e) expérience spa est responsable d’assurer la propreté et la sécurité des installations. Il/elle collabore activement à l’expérience client en faisant preuve d‘un service à la clientèle exemplaire. De plus, il/elle sera amené à recourir à sa force physique et à ses compétences manuelles pour réaliser certaines tâches.Les défis qui attendent l’Agent(e) expérience spaEffectuer des tournées régulières du site pour s’assurer du respect des consignes et de la sécurité du site en offrant un service professionnel et courtois;Effectuer l’ouverture et la fermeture des installations ;Effectuer les tests de qualité de l'eau;Distribuer la buanderie;Renseigner les clients sur les différents services offerts et sur les installations;Assurer une veille afin de garder les installations propres en tout temps;Apporter du support à son équipe au besoin pour effectuer différentes tâches.Pourquoi monter à bord?Lieu de travail exceptionnel et unique au monde: Bota Bota, spa-sur-l’eau situé en plein cœur du Vieux-Port de Montréal;Faire partie d’une entreprise réputée et en pleine relance qui offre de multiples opportunités d’évolution;Faire partie d’une superbe équipe et ambiance de travail;Horaire de travail : poste à temps plein 30-40h/semaine;Salaire et avantages sociaux compétitifs;Accès gratuit au spa;Évoluer dans une culture de reconnaissance employés via le logiciel Applauz;Rabais employés sur tous les massages, les soins, les produits et les cartes cadeaux;Rabais employés au restaurant du spa ‘’La Traversée’’;Rabais divers en tant qu’employé d’un partenaire du Vieux-Port de Montréal.Envie d’en savoir plus sur notre équipage postulez dès maintenant!! Qualités recherchéesAimer travailler avec le public et privilégier une approche conviviale et professionnelle;Présentation soignée et représentative des valeurs de l’entreprise;Souci du détail et habileté à effectuer plusieurs tâches dans un court délai;Autonomie et débrouillardise;Sens du travail d’équipe.Compétences recherchées2-3 années d’expérience en service à la clientèle (expérience dans l’industrie touristique un atout);Diplôme d’études collégiales en administration des affaires, en tourisme, en hôtellerie ou dans un domaine connexe;Maîtrise du français et de l’anglais;Être en bonne condition physique (être en mesure de soulever une charge de 20kg).

SALAIRE COMPÉTITIF - EMBAUCHE IMMÉDIAT + PRIME A L'EMBAUCHEConseiller(ère) en voyages,Voyages Malavoy, une entreprise en affaires depuis 65 ans, œuvrant dans le domaine des voyages corporatifs, vacances-loisirs, groupes et incitatifs, est à la recherche d’un(e) conseiller(ère) en vacances loisirs, pour notre bureau du quartier Rosemont.Les avantages à se joindre à notre équipe :Salaire concurrentiel, selon les années d'expériencePour servir clientèle établie depuis plusieurs années, groupes, loisirs, sur mesureAssurances collectives (dentaire-médical-invalidité-++)Emploi à temps pleinHoraire de travail du lundi au vendredi de 9h à 17hFormation pour nos destinations groupesAmbiance de travail collaborative auprès d'une équipe d'agents séniors Conditions requisesCertificat OPCConnaissance des systèmes des réservationsSystème comptable PC voyages, un atoutFrançais

Maximum Security Agency is looking for security guards with experience in the field of security as well as customer service. We are looking for employees with a strong sense of responsibility, professional, motivated, proactive and ready to make a long-term commitment.Key Responsibilities:Access controlIntervention noise complaint and others.Inventory of cars in the car park.Patrol of the parking lot to prevent theft.Writing and sending daily reports.Must have:A valid BSP license.Valid First Aid Course.Good customer service.1 year of experience in security.Be able to communicate in French and English.

The Opportunity:The Regional Manager - HSE Risks Prevention Expertise Delivery for the region of Quebec is responsible for ensuring that the regional team of advisors, under his/her supervision, is consistently & competently proactively supporting and overseeing the Business Sectors' staff & employees in implementing WSP Canada's processes & controls for the prevention of injuries, illnesses, and environmental impacts, arising from activities of employees and subcontractors.The Regional Manager ensures that the expertise delivery provided by the Risk Prevention Advisors is aligned with WSP Canada's HSE Management System, regional regulatory requirements, as well as the orientations provided by the HSE VP and the Director of HSE Risks Prevention Expertise Delivery.The Regional Manager is also the Business Partner of the Regional Executive Vice-President of Quebec; as such the Regional Manager must provide a fact-based and actionable picture to the EVP of the situation of the Region's HSE performance, areas of weaknesses, and opportunities of improvements, and must provide advice to the EVP on how to positively influence the region towards continually improving injury prevention.The Regional Manager - HSE Risk Prevention Expertise Delivery, must be able to articulate what prevention of I&I is all about in term of processes which his/her team of Advisors need to focus on, rather than on the reactive ones. When overseeing the work of his/her team of advisors and advising the Operations, the Regional Manager must be able to regularly make links between concrete situations and WSP's OHS policy and the following principles: All tasks and all projects which contain high risks activities (significant OHS hazards and/or significant environmental aspects), are subject to a formal risk assessment and determination of countermeasures (controls) Controls are selected according to the Hierarchy of Controls (HoC), aiming to eliminate the hazards/env. aspects, and when not possible, combining controls in descending order of effectiveness to minimise the risks as low as reasonably practicable. The HSE planning activities (risk assessment & determination of effective controls) are carried out at different phases of the Project Delivery Lifecyle, and as such, HSE Management must be integral to the Project Delivery Framework The effectiveness of controls and their adherence is measured, monitored, and/or observed, not presumed. Employees are given the tools, resources, and training to safely do their jobs, as identified in the HoC Events (incident, non-compliance, & nearmiss) reporting is encouraged as an opportunity to learn about the deficiencies of the controls, not as a way to find culprits. The HSE Team assesses the actual/potential severity and the frequency of the events. Those found significant are investigated and analysed using a robust root cause analysis process, which aims at implementing effective corrective action to eliminate the identified systemic causes. Employees at all levels & functions are consulted and participate in the identification of hazards/significant env. aspects & determination of their controls, their evaluation of performance, and their improvement, and events investigation Managers and Leaders go to the Gemba (location of the actual work) to observe how the work is done, how risks are identified and mitigated through the hierarchy of controls, and verify with the workers if the means are their disposal are sufficient, adequate & effective Contractors & third-parties' hazards are identified & assessed; their significant risks controlled as they arise for their activities & operation that impact WSP's employees, as they impact their own employees & other interested partiesWhy choose WSP?We value and are committed to upholding a culture of inclusion and belonging• Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSP What you can expect to do here: Ensure consistent & competent implementation by the team of HSE Risk Prevention Advisors of WSP Canada's HSE Management System. Manage the workload amongst his/her team of Advisors, ensuring that the high-risks projects are given the proportion of time/resource defined in the workload management plan defined by the Director, HSE Risks Prevention Expertise Delivery. Liaise with WSP's internal Clients to ensure smooth integration of their HSE risk prevention priorities and requirements and ensure coordination of risk prevention measures between the external clients and WSP, including those for risks arising from the activities of the Clients' own subcontractors. Support the Director, HSE Risks Prevention Expertise Delivery, who owns the following processes, in their implementation and continuous improvement HSE Planning in the complete lifecycle of Project Delivery, including Go/No Go HSE Assessment Impact to proposal of HSE needs Project Risk Assessment & Safety Plan (PRASP) HSE Risks controlled by the Clients and/or the Prime Subcontractors Project-Specific HSE Prevention Program submittal to Clients WSP as a Prime Contractor Field-Level Risk Assessment (FLRA) Behavioural Based Safety (Positive Observations, Stop Work interventions, Regional HSW Recognition/Award) Leadership Visible Engagements Emergency Preparedness & Response Coordinate & ensure competent involvement of the Advisors in the investigation, root cause analysis, and corrective/preventive action process: Supporting locally and on site the Experts, High-Risks Prevention, in investigation of actual & potential incidents of serious injuries & fatalities Performing investigation, RCA & CAPA of recordable I&IsPeople Leadership Develop the competence & aptitude of their team of Risk Prevention Advisors, through continuous learning, feedback on their performance, and coaching on areas to improve Set Advisors' personal performance objectives both in line with their development needs and the objectives set by the HSE VP and the Director, HSE Risks Prevention Expertise Delivery Be a change agent which leads by example, for his/her own team as well as for internal & external clients; apply change management best practices when facing resistance to change.What you'll bring to WSP: Bachelor's degree in a related discipline (Engineering, OHS, Environment) Designation of Canadian Registered Safety Professional (CRSP) or Registered Industrial Hygienist (ROH) Minimum 10 years of experience in a leadership position in HSE, weighted to OHS Bilingualism (French/English) required. Comprehensive knowledge of HSE legislation, occupational HSE compliance requirements and regulatory structure in Western Canadian jurisdictions Expertise and knowledge of best-in-class HSE Management System, including programs, standards, processes and requirements, risk assessment processes and techniques and training in hazard recognition, assessment, and control Experience in incident investigation & root cause analysis (Sologic™ technique an asset)Skills & Attributes Effective workload & capacity management Thorough understanding of HSE management processes, able to link daily manifestation of HSE issues to the processes that are supposed to control those Delivering fact-based and well-structured messages in a range of different formats, e.g., presentation, written messages, investigations, etc. Active coach, actively giving and seeking constructive feedback Change agent within his/her team and internal/external clients, striving for development & improvement, challenging the status quo Customer-focused, understanding that the ultimate clients of HSE Risk Prevention Processes are the field workers and Project Managers Problem-solver, coaching employees at all levels & third parties to find solutions which eliminate the systemic root causes of the problems Great networking skills, able to work at multiple levels of the organization, from field team members to Senior Leadership Living the Gemba with a belief in 'walking the talk' and working as a member of a team Dynamic & constructive can-do attitudePlacement in the Organization Reports to the Canadian Director HSE Risk Prevention Expertise Delivery. Key internal clients are Sectors' Directors, Project Managers, People Leaders, and their employees at all levels, and the Western Region EVP Required to travel frequently across Québec to project sites to visit team/internal clients/external clients. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionAs a Bilingual Licensed Insurance Advisor, you are responsible for selling Health & Dental, Travel, and Life Insurance. You will be handling inbound sales calls, making outbound calls, and handling online interactions with clients who have expressed interest in discussing our products in a professional, effective manner.We have customers waiting to speak with you, we generate the leads. This is a unique opportunity for motivated salespeople who already hold a valid LLQP license, or who have the right skills to obtain this requirement before your start date. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.What will you be doing?Handling inbound calls from new clients interested in Health & Dental, Travel, and Life InsuranceMaking outbound calls to clients who have shown interest in discussing our options.Assisting clients through online chats, and other digital channelsProviding advice, discovering client needs, and offering solutions to meet those needsAccurately recording needs analysis, and other client information through an online systemMeeting sales, quality, and compliance measures on a monthly, quarterly, and annual basisBuilding rapport with clients through professional, personalized service to foster your own sales pipelineSupporting various marketing/sponsor campaignsBeing the voice of the customer by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improveWho are we looking for?Bilingual is required (French/English) - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. High-energy individuals who are excellent communicators both verbally and written, and who have great active listening skillsPeople that love to obsess about customers, and thrive in an environment where they are part of a strong teamPeople who are motivated by sales targets, and who want to take control of their total earnings potentialYou can seamlessly progress between an open office environment, and working from homeYou demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chatYou show strong attention to detail when gathering client information, conducting a thorough needs' analysis, offering personalized solutions, identifying sales opportunities, and closing the saleYou have proven problem-solving skills, and the ability to communicate with a wide variety of clients to ensure an effective solution is reachedYou are comfortable navigating multiple programs/screens at the same time while working with clients. This includes an ability to learn internal systems along with a proficiency in MS Outlook, Salesforce, and other web-based systemsThe following would be assets for you to have:Telephone sales or call centre experienceInsurance experience dealing with Accident & Sickness, and Life InsurancePost-secondary degree: however, equivalent business experience is strongly consideredFamiliarity with Salesforce, or other CRM tool Flexibility - we are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10am-5pm EST on SaturdaysWhat can we offer you? A competitive compensation package including a base salary, and a monthly performance incentive to accelerate your earnings potentialA comprehensive benefits package, including Group Benefits from day one, paid vacation, and a group RSP matching plan, and future enrollment in our Global Share Ownership PlanA dedicated 4-week training program designed to have you ready to join our sales teamA collaborative working environment which fosters friendly competitionOngoing coaching and support from your direct leader, dedicated peers, and other members of our department Our Values at ManulifeOwn it - We feel empowered making decisions and take action to deliver our missionThink big - Anything is possible. We can always find a better wayShare your humanity - We build a supportive, diverse and thriving workplaceGet it done together - We’re surrounded by an amazing team. Do it better by working togetherObsess about customers - We predict their needs and do everything in our power to satisfy themDo the right thing - We act with integrity and do what we say #Montreal#LI-Hybrid#M-CA-IN-CM About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

Telesales Agent At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:April 9th start date WFH Unlock future opportunities by joining our Talent Community!Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network.Come build a rewarding career at Rogers and be a driving force behind our success story!Who we're looking for We're looking for Inbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, variable pay and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do In this role, you will provide inbound voice callssupport to customers on both service and revenue related inquiries, while keeping sales top of mind When required, you may support voice callsand/or outbound calls Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Create a sense of urgency to close the sale and meet first call resolution Meeting performance-based goals and sales targets Navigating our systems and tools to locate the best offers Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products, and services What you bring Willingness to work a flexible schedule, including evenings, weekends, and holidays Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills English is an asset Join our team and receive ongoing training and development to equip you with the necessary skills to provide excellent service and find the best solutions and products for our customers. As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background and credit check.Schedule: [[req_RogersFullPartTime]] Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 300852 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Montreal, QC, CA Brampton, ON, CA Victoria, BC, CA Vancouver, BC, CA West Vancouver, BC, CA Toronto, ON, CA Winnipeg, MB, CA Calgary, AB, CA North Vancouver, BC, CA Ottawa, ON, CA Kitchener, ON, CA Nanaimo, BC, CA Edmonton, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Brand Ambassador, Telecom, Network, QC, Customer Service, Marketing, Quality, Technology Apply now »

Hours Monday to Friday from 8am-8pm Saturday 9am-4pm Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview "Welcome to TD, how can I help?" Helping is at the heart of all we do within TD's contact center, and we're proud of the value we deliver for more than 25 million clients. TD Insurance colleagues are part of the greater TD family with a focus on helping protect our clients through the "accidents of life". Whether it be credit protection, life, health, travel, or auto insurance, we are here to help over three million Insurance clients across the country. Every day is an opportunity to learn, grow, and help our clients feel confident that we'll be there for them anytime they need us... Whether it's to proactively protect, or support during an unexpected moment in life - we are there for them!Job Details As a TD Insurance Advisor, you will provide solutions and counsel to new and existing TD Insurance clients. You will be goal oriented and strive to deliver business results. You will bring a passion for helping clients meet their needs with the right home and auto insurance coverage, all while always remaining purpose driven and devoted to delivering consistent, predictable and Legendary Experiences, every time. You are the voice of TD and your role is to: Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our clients on every call, delivering legendary experiences and trusted advice. Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities. Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your clients' needs, and protecting the Bank from risk. Innovate with Purpose by finding ways to simplify the way we work; solving problems effectively the first time. Develop Yourself and Colleagues by embracing diversity and respecting your colleagues; sharing best practices and supporting one another to achieve personal career goals with TD.As part of our Contact Center team, you will: Feel confident about yourself and your future by joining a team of skilled Agents that are committed to supporting your journey. We will invest in your career, setting you up for success with Insurance Licensing preparation, product and service training and dedicated coaching to ensure you are supported every step of the way. Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and feel included and respected. Build your skills and gain new perspectives to succeed today and tomorrow in a rapidly changing world, with ongoing development and career path opportunities across TD to help you achieve your goals and build an exciting career. Have endless opportunities to take your career to new heights within the TD Family. When you join TD Insurance, it is only the beginning of your financial industry career. Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, that show you how much we appreciate your commitment and contributions to our success. Receive a comprehensive benefits package that goes beyond just your health to help you achieve financial, mental, and physical well-being, which includes: • Competitive healthcare benefits that allow you to choose the coverage right for you• Employee Family Assistance Program to help you in unexpected moments in life• Employee Banking Benefits on mortgage financing, personal loans, credit cards, as well as preferred group rates on home and auto insurance• A variety of discounted events, attractions, hotels, technology, wellness, home services, apparel and much more, offered through our partners.• Discounted gym memberships• Staying connected with discounted wireless plans through Rogers, TELUS, and Bell• Saving on vehicles, childcare and even leisure travel with TD negotiated employee pricing and incentivesJob Requirements • Undergraduate Degree and/or • 2+ years relevant experience and/or • Home Province Insurance Licensing Completion an assetProficiency in Other than French As this requisition will be used to fill multiple future positions, we invite bilingual and French speaking candidates to apply. When a position opens up it will be determined whether that position requires knowledge of a language other than French. Additional Information Work from Home Eligibility & Requirements You will begin your employment with us working from home, if you meet the criteria of the work from home program. The criteria for participation in this program includes, but is not limited to, a private quiet workspace and high-speed internet bandwidth. As the world recovers from the pandemic and we begin to return to office, these requirements may be subject to change based on the terms of the work from home program. Be confident you'll become the very best you can because we are committed to your ongoing development and growth. You can unlock your full potential and achieve your career goals while building your skills and gaining new perspectives. Your Commitment to training will include: • 2 Weeks of Licensing Preparation (4 weeks for Quebec) • Home Province Exam Licensing Pass (+5 Days Quebec Law) • 3 Month Inclusive Service Training & Practicum Program • Training is scheduled at 35 hours per week with full time attendance required. Scheduling Commitment to be determined upon successful licensing and completion of service training with proven proficiency in core capabilities. Are you ready to choose TD and be part of an exceptional team of individuals who are committed to making a difference in people's lives, at work, and in the communities, we live in? We want you! Click here to apply...Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!

Job Number 24058160Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Delta Hotels Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 08:30 AM

Sous la supervision de chef d'équipe, l'agent s’assure de l’exactitude et de l’intégrité des données de la banque de produits de Groupe Deschênes et veille au bon fonctionnement et à la maintenance du système de gestion de données des produits.Il contribue à enrichir la banque de produits existants, procède à la création de codes de produits, développe des processus en lien avec la gestion de notre catalogue de produit et utilise les outils disponibles (Ex : Excel, outil de conversion) pour accélérer le processus de mise à jour et de création.Il travaille en collaboration avec les unités d’affaires pour rendre l’expérience client adéquate sur toutes nos plateformes.VOS RESPONSABILITÉSVous assurez de la conformité des informations enregistrées dans la banque de produits pour leur éventuelle incorporation dans le système de gestion des produits (PIM)Répondez aux différentes demandes provenant des usagers des unités d’affaires en lien avec PIM et supportez les usagers dans l’utilisation de PIM et dans la création de produitsMaintenez à jour la plateforme de gestion de l’information des produits et vous assurez de l'exactitude des données des produits dans les deux languesVous assurez du respect des procédures reliées à la création ou à la modification d'un item de la banque de produitsÊtes responsable du maintien et de la mise à jour des configurations de base du système de gestion des données PIMTravaillez avec les unités d’affaires afin de proposer des standards qui conviennent à tous VOUS AVEZFormation collégiale en administration ou en comptabilitéMaîtrise de la suite Office3 ans d’expérience dans un poste similaireVOS ATOUTSExpérience pertinente dans l’industrie de la plomberie/chauffage

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Spécialiste de la reconnaissance clients Division : HébergementDépartement : Réservations et communications (CORE)Se rapporte à : Responsable des réservations (CORE) * En raison des lois locales, nous considérerons prioritairement les candidats ayant l'autorisation de travailler au Canada, et s'exprimant parfaitement en français et en anglais, à l'oral et à l'écrit. Le Four Seasons Hôtel Montréal est à la recherche d'une personne qui partage notre passion pour l'excellence et cherche à créer une expérience mémorable pour nos employés et nos invités. Nous recherchons une personne qui a une solide éthique de travail, un haut niveau d'intégrité, un souci de qualité, une sensibilité culturelle et un sens du service client. Responsabilités principals Mettre à jour tous les aspects du profil Golden du client pour améliorer la reconnaissance des clients sur la propriété ;Assurer la liaison avec le responsable des relations avec les clients pour s'assurer qu'un lien est établi entre les informations du client et l'expérience du client à toutes les étapes de son séjour (avant l'arrivée, rester et après le départ) ;Assurer la liaison avec les systèmes F&B et Spa pour déterminer les préférences;S'assurer que tous les départements disposent de l'information dont ils ont besoin, en les préparant pour chaque invité qui arrive ;Examiner quotidiennement toutes les réservations et tous les profils des clients pour se préparer aux arrivées en utilisant l'écran « Avant l'arrivée » dans Opera. Le délai de préparation des arrivées est un minimum de 2 jours avant la date d'arrivée ;Passer en revue les problèmes, la correspondance et Medallia pour enrichir le profil Golden du client ;En coordination avec le responsable relations clients, s'assurer que toutes les demandes assignées sont répondues le plus rapidement possible et par la suite faire des suivis régulièrement dans le but de fidéliser la clientèle et assurer l'exactitude des données rapportées pour établir les prévisions d'affairesActionne les préférences en créant des notes de département et des traces pour notifier le départementActionne les préférences des invités pour les profils Incognito ou PR assurant une bonne gestion de profil de celui du profil PR/Incognito correspondant.Fusionner des profils dupliqués pour les invités arrivants en veillant à ce que le profil Webmaster soit maintenu en tant que maître, le cas échéantFusionnez des profils dupliqués pour les invités arrivants sur Golden - Préparez et révisez Golden pour tous les clients VIP / SAMise en place d'un rapport du Département. (Rapport journalier soumis et notes approuvées pour «Global»)Exécuter le rapport hebdomadaire «Opera Duplicate Profiles » et fusionner les profiles trouvés dans le PMSMettre l'accent sur les demandes exigeant le soutien de la direction pour assurer la fidélisation de la clientèle ;Adhérer en tout temps aux standards Four Seasons pour le service téléphonique ;Vérifier quotidiennement les disponibilités des chambres dans Opéra ;Avec le soutien de la responsable des réservations, communiquer efficacement et de manière appropriée avec les groupes clients afin d'assurer la cohérence des réservations avec les attentes et demandes des clientsCommunication et formation :En tant qu'expert des profils et des préférences des invités, fournir une communication continue aux départements clés sur les résultats de l'audit, les programmes/initiatives à venir et la formation.Travailler en collaboration avec la Directrice Formation et Développement, Directeur de l'hébergement et le Responsable de la Réception, veiller à ce que tous les employés nouveaux et existants soient pleinement formés sur leur rôle dans le processus de reconnaissance des clients et de gestion des profils.Participer aux réunions du Front Desk pour fournir des mises à jour sur les préférences des invités et créer un dialogue avec ces départements sur les questions, les obstacles, l'apprentissage clé de l'invité.Fournir une mise à jour mensuelle au Directeur général sur l'état du CIS dans l'hôtel et les performances des KPI.Le spécialiste de la reconnaissance des clients est l'expert en profil et préférence des invités, pleinement formé et familiarisé avec tous les aspects de la gestion des profils.Une connaissance approfondie du fonctionnement du « back-end » de la manière dont Opera PMS et ORS communiquent.Formation complète sur tous les cours de formation centraux avec un score minimum de 80%Veille à ce que tous les agents du bureau CORE soient formés, comprennent les processus et suivent les principes essentiels de l'intégrité du profil dans leurs tâches quotidiennes.Vérification sur place/audit de la Réception pour assurer la bonne adhésion aux normes de profil.ICP (Indicateurs clés de performance): carte de score de reconnaissance des invitésSurveillez les indicateurs clés de l'hôtel sur la carte de score de reconnaissance des clients et les zones de faible performance d'action qui incluent:Veiller à ce que les adresses e-mail et les numéros de téléphone mobile soient capturés et mis à jour par Réservations et le Réception« Central Lookup » - les agents de suivi/formations lorsque leurs scores de recherche centralisés semblent différer des attentes standardExécuter les tâches supplémentaires assignées par le Responsables des RéservationsEn l'absence de la responsable des réservations, participer aux réunions quotidiennes et hebdomadaires opérationnelles ;S'assurer de la transmission de tout commentaire, compliment et plainte par courriel aux services appropriés et aider à faire le suivi ;Informer les clients des politiques et procédures de l'hôtel par rapport au crédit et s'assurer du même coup que ces politiques sont respectées ;Offrir un soutien à l'équipe des réservations et communications lors d'achalandage élevé ;Passer en revue toutes les réservations et tous les profils des clients pour préparer les arrivées afin d'améliorer la reconnaissance des clients ;Communiquer avec l'équipe des opérations pour enrichir davantage les profils des clients avant, pendant et après le séjour ;En l'absence du responsable des réservations, assurer la supervision de l'équipe des réservations et communications ;Participer aux quarts de gestionnaire des opérations (« Lobby Lizard ») ;Effectuer toute autre tâche connexe aux fonctions ; Qualifications et compétences souhaitées Pouvoir communiquer parfaitement en anglais et en français, à l'oral et à l'écrit ;Avoir une bonne résistance au stress et le gérer de manière positive et efficace ;Être à l'aise dans un environnement à cadence rapide ;Faire preuve d'un très bon esprit d'équipe ;Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs;Avoir une excellente présentation, une bonne élocution, en français et en anglais, et de bonnes compétences relationnelles pour correspondre aux attentes d'une clientèle haut de gamme.Maintenir un aspect professionnel et se conduire de façon mature et avec intégrité en tout temps;Attention au détail et capacité à effectuer plusieurs tâches dans un environnement dynamique ;Être organisé, méticuleux et débrouillard ;Faire preuve de créativité et d'esprit d'initiative ;Bonnes compétences informatiques, y compris une connaissance pratique de MS Word, Excel, Power Point, Adobe, Lotus Notes, Delphi et Opera;2 à 3 années d'expérience en gestion hôtelière, service à la clientèle ou domaine connexeDiplôme d'études post-secondaires en gestion hôtelière, en administration ou domaine connexe. Avantages pour vous Couverture maladie complémentaire (soins dentaires, vision, assurance-vie,RMT, médicaments sur ordonnance, etc.) après la périodeprobatoire ;Réductions au restaurant MARCUS et à notre spa 5étoiles ;Journées et événements de reconnaissance du thème des employés - Employé du mois ; célébrations des années de service, événements d'anniversaire, etc.Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440) ;Plan de retraite aveccontribution del'employeur ;Congés payés, jours de vacances et 2 jours fériés flottants supplémentaires paran ;Excellent programme de formation et dedéveloppement ;Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité).Et plus! La liste des tâches précisées ci-dessus n'est pas exhaustive, votre fonction supposera une adaptation constante à des situations de forte activité et de gestion spécifique de relations clients. Notre organisation est un employeur sensibilisé envers l'équité professionnelle et qui s'engage à recruter une main-d'œuvre diversifiée et à maintenir une culture inclusive. L'usage du masculin n'est utilisé qu'aux fins d'alléger le texte. Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales. _________________________________________________________ Guest Recognition Specialist Division: Rooms Department: Reservations and Communications (CORE) Reports to: Reservations (CORE) Manager * Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in English and French, both orally and in writing The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. Core Responsibilities Update all aspects of the guest's Golden profile to enhance Guest Recognition on property;Liaise with Guest Relations manager to ensure a connection is made between the guest's information and the guest's experience at all stages of their stay (pre-arrival, during their stay and post departure);Liaise with F&B and Spa systems (i.e. Open Table, Spa Soft) to ascertain preferences;Ensure that all departments have the information they need, preparing them for every arriving guest;Review all guest reservations and profiles daily to prepare for arrivals using the Pre-Arrival screen in Opera. Arrivals preparation lead time is a minimum 2 days ahead of the arrival date;Review glitches, correspondence & Medallia to enrich the guest's Golden profile post stay;In coordination with the Guest Relations manager, ensure all allocated enquiries are followed up on promptly and thereafter at regular intervals to ensure guest loyalty, a clean function diary and accurate reporting for the purposes of forecasting;Action preferences by creating departmental notes and traces to notify the departmentAction guest preferences for Incognito or PR profiles ensuring proper profile management of the of the corresponding PR/Incognito profile.Merge duplicate profiles for arriving guests ensuring the Webmaster profile is maintained as the master when applicableMerge duplicate profiles for arriving guests on Golden - Prepare and review Golden for all VIP/SA guestsRun Department notes report. (Submitted report daily and approved notes for global)Run Opera Duplicate Profiles report weekly and merge duplicates found in PMSDaily worksheet to audit profile performance such as: incorrect merges, name changes, profile clean upHighlight enquiries which require Senior Support in order to guarantee guest loyalty;Abide by Four Seasons telephone standards at all times;Use Opera on a regular basis in order to be able to verify bedroom availability;Communication and TrainingAs the expert for guest profiles and preferences, provide ongoing communication to key departments on audit results, upcoming programs/initiatives and training.Working in conjunction with the hotel Learning Manager, Director of Rooms, Front Office Manager, ensure that all new and existing employees are fully trained on their role in the guest recognition and profile management process.Participate in Front Desk meetings to provide updates on guest preferences and create dialogue with these departments on issues, roadblocks, key learning from guest.Provide a monthly update to the General Manager on the status of CIS in the hotel and KPI performance.The Guest Recognition Specialist is the guest profile and preference expert, fully trained and familiar with all aspects of profile management.Thorough knowledge of the 'back end' workings of how Opera PMS and ORS communicate.Fully trained on all central training courses with a minimum passing grade of 80%Ensures that all front desk agents are trained, understand processes and follow profile integrity essentials in their daily jobs.Spot check/audit front desk to ensure proper adherence to profile standards.KPI's: Guest Recognition ScorecardMonitor key hotel indicators on the Guest Recognition Scorecard and action low performing areas which include:Ensuring e-mail addresses and mobile phone numbers are being captured and updated by Reservations and Front DeskCentral Lookup - follow up/re-train agents when their central look up scores appear to vary from standard expectationsPerform any additional duties as assigned by GM or Director of RoomsWith the support of the Reservations manager, maintain effective and appropriate liaison with group clients to ensure reservations are in line with expectations and requests;In the absence of the Reservations Manager, attend daily & weekly operational meetings;Ensure all feedback, compliment and complaint emails are distributed to appropriate departments and assist in client follow-up where necessary;Ensure clients are fully made aware of all deposit policies and ensure these policies are respected;Assist the reservations and communications team during high demand period;Review all guest reservations and profiles daily to prepare for arrivals to enhance Guest Recognition on property;Communicate with operations team to further enrich guest profiles before, during and after a guest's stay;In the absence of the Reservations manager, supervise the CORE team;Participate in Lobby Lizard shifts;Perform all other related tasks; Desired Qualifications and Skills Ability to communicate fluently in English and French, both orally and in writing;Have a good resistance to stress and manage it positively and effectively;Be comfortable in a fast-paced environment;Demonstrate a very good team spiritInterest and ability to provide outstanding service to our internal, external customers and our suppliers;Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;Maintain a professional appearance and behave in a mature manner with integrity at all times;Attention to detail and ability to multitask in a dynamic environment;Be organized, meticulous and resourceful;Demonstrate creativity and initiative;Strong computer skills, including a working knowledge of MS Word, Excel, Power Point, Adobe, Lotus Notes, Delphi and Opera;2-3 years' experience in hotel management, customer service or a similar position;Post-secondary degree in hotel management, administration or related field. What's in it for you? Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs,etc) after probationary period;Discounts at MARCUS Restaurant and our 5-Star Spa;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events,etc... ;Complimentary meal per shift in our employee dining room (Café 1440);Retirement plan with employercontribution;Paid time off;vacation days and 2 additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).And more! The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations. *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.Salary: . Date posted: 04/17/2024 09:55 AM

Description de l'entrepriseVotre équipe et votre environnement de travail : Situé en plein cœur du quartier des affaires, véritable épicentre du centre-ville de Montréal, Fairmont Le Reine Elizabeth est depuis longtemps l'emblème d'une ville connue pour sa créativité, son esprit de collaboration, sa culture et son divertissement. Inauguré en 1958, Le Reine Elizabeth est vite devenu un pôle de rassemblement pour l'élite culturelle, politique et du milieu des affaires, ce qui est en fait ainsi, LA destination d'affaires par excellence!Le nouveau concept de l'hôtel depuis 2017 donne un second souffle à son passé glorieux et traduit à merveille l'esprit d'ouverture des Montréalais.Ce que l'établissement vous offre :Avantages et taux réduits pour voyager dans les hôtels AccorUniformes et nettoyage fournisRepas fournis à faible coût sur les heures de travailAssurances collectivesFond de pensionPlan de formations délivrées dans nos AcadémiesL'opportunité de développer vos talents et de vous épanouir au sein de votre établissement et à travers le mondeLa capacité à faire la différence à travers nos activités Éthiques & Responsabilité Sociale des EntreprisesDescription du posteVotre rôle:La responsabilité de ce poste est d'épauler le Directeur des ventes Luxe afin de générer des revenus dans cette segmentation, tout en développant de nouveaux comptes dans la segmentation consortia, loisirs et agences de luxe pour nos établissements de Québec et Montréal. Collaborer avec le Directeur des ventes luxes pour mettre en place des stratégies pour augmenter les revenus pour les marchés consortia et les agences de luxe;Collaborer avec le directeur des ventes luxe afin de générer des revenus dans la segmentation loisirs et de développer de nouveaux comptes dans le marché loisirs;Atteindre ou dépasser ses objectifs personnels ainsi que les objectifs globaux, mensuellement, trimestriellement et annuellement;Responsable dans l'accomplissement de ses objectifs individuels;Bonne compréhension du le marché global - les forces et les faiblesses des concurrents, les tendances économiques, l'offre et la demande;Collaborer avec le directeur des ventes luxe afin de développer des stratégies, de nouveaux comptes en Amérique du Nord et à l'International sur un plan stratégique à long terme;Déterminer les clients éventuels à partir d'information et/ou ressources sur le marché et ainsi maintenir une liste de prospection;Effectuer la veille des différents portails et réseaux consortia afin de s'assurer de l'intégrité des prix et du positionnement des hôtels dans les différents réseaux;Améliorer la communication par sa présence aux réunions hebdomadaires des revenues sur la stratégie tarifaire et aux réunions des ventes;Épauler le directeur des ventes luxe à ce que que Fairmont Le Château Frontenac et Fairmont le Reine Elizabeth reçoit une très bonne exposition et un positionnement approprié dans chaque domaine, ventes, marketing et internet ainsi que les différents portails consortia;Fournir un soutien aux agents de voyages du marchés Loisirs, comme Virtuoso, Ensemble, Signature Travel, American Express;Coordonner l'accueil des clients en visite d'inspectionParticiper à de programmes de formation sur le marché loisir, réunion précongrès et webinaire;Maintenir des relations avec les compagnies aériennes clés, Destination Québec Cité, Tourisme Montreal, Alliance Québec et Destination Canada;Supporter le directeur des ventes luxe à la compilation de l'information pour les analyses de la concurrence, le plan marketing et le budget;Préparer des rapports hebdomadaires, mensuels, trimestriels et annuels pour les marchés Consortia et Loisirs;Coordonner la réception des clients et des projets spéciaux;Participer aux activités à l'intérieur et à l'extérieur de l'hôtel tels que les tournées de familiarisation, visites de l'hôtel, activités de l'industrie, foires commerciales, événements clients et voyages d'affaires au besoin, etc.; Travailler en collaboration avec la coordonnatrice des ventes afin de répondre à toutes les demandes et l'épauler dans ses tâches;Participer activement aux formations planifiées des ventes;Toutes autres tâches requises et reliées à cette position. QualificationsVotre expérience et vos compétences incluent :Baccalauréat et/ou certificat en gestion hôtelière et/ou minimum de (3) ans d'expérience de vente dans l'industrie hôtelière dans un hôtel/chaîne 4-5 étoiles;Habilité en communication orale et écrite est essentielle, anglais et français;Expérience récente dans ses marchés de responsabilité et relations préétablies un atout;Compétence en logiciels Windows; Word, Excel, etc.;Compétence en logiciel informatique hôtelière tel que Opera Sales & Catering un atout;Être énergique, enthousiaste, travaillant, professionnel et axé sur les résultats;Être très minutieux, organisé, avoir le souci du détail et stimulé par des objectifs mesurables;Structuré, méthodique, efficace, rigoureux;Capable de travailler dans un environnement qui demande des réactions rapides et un sens aigu de l'initiative;Capable de travailler sous pression et de gérer son temps dans un environnement en constante évolution;Avoir la capacité d'effectuer plusieurs tâches à la fois tout en respectant les échéanciers;Être un travailleur autonome avec un bon esprit d'équipe;Très flexible au niveau des horaires selon les demandes du bureau, de l'hôtel et des clients;Habilité et flexibilité pour voyager;Détenir un permis de conduire valide et pouvoir se déplacer, voyager au besoin;Présentation soignée.Informations supplémentairesNotre Engagement Diversité & Inclusion : Nous sommes une entreprise inclusive et notre ambition est d'attirer, de recruter, et de promouvoir la diversité des talents. Pourquoi travailler chez Accor ? Nous sommes bien plus qu'un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité. Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitées du Groupe Accor. En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l'Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/Salary: . Date posted: 04/18/2024 10:08 PM

Canada, Montreal Airport Customer Service 22-Apr-2024 Ref #: 24297How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential. Do you thrive in making in-person connections and enjoy making others feel welcomed? As a Red Coat, you'll represent Delta's industry-leading hospitality by providing a flawless and memorable travel experience for our customers. Red Coats provide outstanding customer service by using their emotional intelligence to assist our customers in their travel needs, including conflict resolution. They can explain available technology alternatives to ensure a more efficient airport experience for all customers. Red Coats support leadership to drive operational excellence and reliability, ensuring irregular operations are handled in a caring and efficient way. They are the champions of face-to-face connections, delivering on our brand beliefs of Welcoming, Elevated and Caring. The ideal candidate excels in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations.  The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers.  Summary of responsibilities (not comprehensive of all tasks):  Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately. Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. Displays a positive image of Delta. Keeps customers informed while ensuring service delivery. Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.  Practices safety-conscious behaviors in all operational processes and procedures. Benefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Delta benefits as per local regulations and work rules will apply. What you need to succeed (minimum qualifications) Must be at least 18 years of age. Must be proficient in English. Should be able to read, write, and comprehend detailed job instructions. Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately. Possess basic computer skills. Frequently lift bags or items weighing up to and including 50 pounds. Occasionally lift bags or items weighing between 50 and 70 pounds. Occasionally support in aircraft cabin cleaning duties.  Must be able to pass a pre-employment background check. Be authorized to live and work within the country at the time of your application. Demonstrates that privacy is a priority when handling personal data. Embraces a diverse set of people, thinking and styles. Consistently makes safety and security, of self and others, the priority. Ability to work overtime and on weekends and public holidays when required. Able to travel to the United States for meetings and trainings. What will give you a competitive edge (preferred qualifications) Minimum 3 years airport customer service experience Delta Air Lines product knowledge Salary: . Date posted: 04/23/2024 03:55 AM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Superviseur(e) de l'entretien ménager Division: Hébergement Département: l'entretien ménager Se rapporte à: Assistants responsables de l'entretien ménager *En raison des lois locales, nous considérerons prioritairement les candidats ayant l'autorisation de travailler au Canada, et s'exprimant parfaitement en français et en anglais, à l'oral et à l'écrit. Le Four Seasons Hôtel Montréal est à la recherche d'une personne qui partage notre passion pour l'excellence et cherche à créer une expérience mémorable pour nos employés et nos invités. Nous recherchons une personne qui a une solide éthique de travail, un haut niveau d'intégrité, un souci de qualité, une sensibilité culturelle et un sens du service client. Résumé du poste Le superviseur de l'entretien ménager est chargé de soutenir les opérations quotidiennes du département de l'entretien ménager, en particulier la coordination des opérations quotidiennes des préposés aux chambres. Il assiste l'équipe de direction et de supervision du service d'entretien en veillant à la productivité des agents d'étage, en transmettant les demandes des clients et en assurant le suivi de l'exécution des tâches. Responsabilités principales Assigner (ou suivre l'assignation) les chambres à nettoyer pour le départ et le service de jour aux préposés à l'entretien;Prendre les demandes provenant de différents canaux et départements afin de les traiter. (FS Messenger, Hotsos, téléphone, courriel);Planifier et assigner les pauses déjeuner pour les préposés aux chambres;Distribuer les tâches et coordonner avec l'équipe de l'entretien ménager pour que la demande soit satisfaite;Ranger le bureau de l'entretien ménager et s'assurer que toutes les fournitures sont en ordre.Faire remonter à la direction les besoins en fournitures des clients et/ou de l'exploitation pour qu'ils soient commandés;S'assurer de la présence des préposés aux chambres et des équipiers;Effectuer des inspections des chambres selon les normes Four Seasons, le cas échéant;Il est responsable de la formation et de l'encadrement des employés horaires, le cas échéant;Effectuer des tests standard et enregistrer la gestion des performances si nécessaire ;Soutenir tous les efforts concernant tous les indices clés de performance relatifs au service (LQA, Forbes, Medallia);Soutenir la formation et la responsabilisation au sein de l'équipe afin d'obtenir des résultats supérieurs aux critères de référence. Encadrer les équipes sur la base de leurs performances afin d'atteindre ces normes;Prendre des mesures pour toutes les questions liées à la sécurité, à la satisfaction et au bien-être des clients de l'hôtel;Réagir rapidement et efficacement à toute situation d'urgence ou de sécurité dans l'hôtel;Résoudre les réclamations des clients dans tous les secteurs de l'hôtel, en traitant toutes les interactions avec les clients avec le plus haut niveau d'hospitalité et de professionnalisme, en répondant aux demandes spéciales dans la mesure du possible avec l'aide de l'équipe de direction;Répondre à toutes les demandes des clients de manière précise et opportune. L'interaction avec les clients se fera en personne et par téléphone ou par le biais d'autres technologies (CHAT) ;Assurer la propreté de la propriété à tout moment en gardant à l'esprit les normes d'hygiène les plus élevées et représentatives de Four Seasons - sur l'ensemble de la propriété ;Respecter les procédures de paie : S'assurer que les membres de l'équipe entre leurs heures de travail conformément à la politique ;Respecter les règles de travail et les normes de conduite de Four Seasons, telles qu'elles sont définies dans le Manuel EmPact de l'employé ;Aider les préposés aux chambres selon les besoins. Aider à déplacer les lits et les meubles, tourner les matelas, enlever ou suspendre les voilages et les rideaux;S'il y a lieu, il va chercher et livre en temps voulu les articles demandés par les clients, tels que les fers à repasser, les planches à repasser, les lits d'enfant et les lits roulants;Respecter les règles de travail et les normes de conduite des catégories 1 et 2 de Four Seasons, telles qu'elles sont énoncées dans EmPact;Travailler de manière harmonieuse et professionnelle avec les collègues et les autres superviseurs;Résoudre les réclamations des clients dans tous les secteurs de l'hôtel, en traitant toutes les interactions avec les clients avec le plus haut niveau d'hospitalité et de professionnalisme, en répondant aux demandes spéciales dans la mesure du possible avec l'aide de l'équipe de direction ;Exécuter toute autre tâche connexe; Fonctions additionnelles Assiste les chefs de département et gestionnaires dans leurs fonctions, en l'absence ou en raison d'un volume important dans toutes les sphères du département de l'hébergement;Fournit un support de dépannage de base pour les services en chambre tels qu'Internet, les téléfilms, les jeux et le service Web;Dirige en donnant l'exemple et soutenir les membres de l'équipe en tout temps avec leurs besoins en matière de formation, de planification ou d'outils pour accomplir leurs tâches. Qualifications et compétences souhaitées Éducation : Diplôme collégial dans un domaine connexe préféré;Expérience : 1-2 ans d'expérience en hôtellerie de luxe dans un rôle de supervision opérationnelle;Une expérience en informatique et une connaissance des principaux PMS de la réception sont indispensables;Compétences et aptitudes : Capacité à lire et écrire efficacement en français et en anglais. Une troisième langue est un atout;Compétences claires en supervision et en leadership;Personnalité digne de confiance et utile à tous les membres de l'équipe de divers départements;Capacité de superviser un groupe important et diversifié d'individus;Capacité à changer de cadence de travail et à se déplacer confortablement dans différents domaines de responsabilités;Capacité à travailler en mouvance, la plupart du temps debout, et soulever, tirer ou pousser des charges pouvant atteindre 25kg. Avantages pour vous Couverture maladie complémentaire (soins dentaires, vision, assurance-vie,RMT, médicaments sur ordonnance, etc.) après la périodeprobatoire;Réductions au restaurant MARCUS et à notre spa 5étoiles;Journées et événements de reconnaissance du thème des employés - Employé du mois, célébrations des années de service, événements d'anniversaire, etc.;Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440);Plan de retraite aveccontribution del'employeur;Congés payés, jours de vacances et 2 jours fériés flottants supplémentaires paran;Excellent programme de formation et dedéveloppement;Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité). La liste des tâches précisées ci-dessus n'est pas exhaustive, votre fonction supposera une adaptation constante à des situations de forte activité et de gestion spécifique de relations clients. *Notre organisation est un employeur sensibilisé envers l'équité professionnelle et qui s'engage à recruter une main-d'œuvre diversifiée et à maintenir une culture inclusive. L'usage du masculin n'est utilisé qu'aux fins d'alléger le texte. Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales. ---------------------------------------------- Housekeeping SupervisorDivision: Rooms Department:Housekeeping Reports to: Assistant Housekeeping Manager Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing. The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. Job Summary The Housekeeping Supervisor is a role that focuses on supporting the day-to-day operations of the Housekeeping Department, in particular the coordination of the daily housekeeping Room attendant operation. They support the housekeeping leadership and supervisory team by ensuring room attendant productivity, dispatching guest requests and following up on completion. Core Responsibilities Assign (or follow up on assigned) the rooms to be cleaned for departure and day service to house attendants.Take the requests comes from different channels, and departments to complete the request. (FS Messenger, Hotsos, telephone, email)Plan and assign lunch breaks for Rooms attendantsDistribute the tasks and coordinate with Housekeeping team to make the request happens.Tidy the housekeeping office and make sure all the supplies are in order.Escalate any guest and/or operating supply needs to management for ordering.Ensure attendance of Room attendants and Housemen;Perform Rooms Inspections to Four Seasons standards as needed;Responsible for training and coaching of hourly employees as needed;Conducts standard testing and record performance management as needed;Support all efforts regarding all Key Performance indexes scores relating to service. (LQA, Forbes, Medallia);Supports training and accountability within the team to achieve high results above benchmarks. Coaches Teams based on performance in order to achieve these standards;Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests;Responds swiftly and effectively in any hotel emergency or safety situation;Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible with guidance of Management Team;Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone or via other technologies (CHAT);Ensure property cleanliness at all time with highest hygiene standards in mind and are representative of Four Seasons - across entire property;Adhere payroll procedures: Ensure team members punches according to policy;Complies with Four Seasons' Work Rules and Standards of Conduct as set forth in the Employee's Manuel EmPact;Assists Housekeepers as required. Helps move beds and furniture, turns mattresses, removes or hangs sheers and drapes.If it requires, picks up and delivers guest request items on a timely basis such as Irons, Ironing boards, Cribs and Roll-away beds.Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.Works harmoniously and professionally with co-workers and other supervisors;Executes any other related task. Non-Essential Functions Assist Assistant Housekeeping management with responsibilities and duties in the absence of or due to heavy volume;Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service;Always lead by example and support team members with their needs regarding to training, scheduling or tools to perform their duties. Desired Qualifications and Skills College degree in related field preferred;1-2 years luxury hotel experience in an operational supervisory role;Experience with computers and knowledge of key front office PMS is a must;Ability to read, write in French and English. Foreign language is a plus but not required;Clear supervisory and leadership skillsTrustworthy and helpful personality to all team members in various departmentsAbility to supervise a large and diverse group of individuals;Ability to shift gears and into different areas of responsibilities comfortably;Ability to work in motion, mostly standing, and lift, pull or push loads up to 25kg. What's in it for you? Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs,etc) after probationary period;Discounts at MARCUS Restaurant and our 5-Star Spa;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events,etc.;.Complimentary meal per shift in our employee dining room (Café 1440);Retirement plan with employercontribution;Paid time off;vacation days and 2 additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability). The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations. *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.Salary: . Date posted: 04/24/2024 09:56 AM

pbuJob Description/u/b/pp/ppspanspanAs part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. At our core we are scientists and our purpose is to enable our customers to fulfill their scientific purpose. This mission if fueled by our innovative sales teams!/span/spanspan /span/pp/ppbLocation Specific Information:/b/ppThe ideal candidate must live in the Montreal, QC or its surrounding cities with expected travel to ON, QC and Atlantic Canada./pp/ppbDiscover Impactful Work:/b/ppThe Clinical Sales Specialist will be responsible for selling to but not limited to clinical laboratories, references labs and government labs while managing the assigned territory of Quebec, Ontarioand Martimes for the following products:/pullipDRI/CEDIA Toxicology Drugs of Abuse and ISD/TDM product lines./p/lilipBRAHMS reagents and BRAHMS Kryptor instrumentation/p/lilipMAS quality controls and Lab Link XL peer comparison software/p/lilipAcroMetrix molecular controls/p/lilipIndiko Plus, MindRay BS-480 and MindRay BA-800 instrumentation/p/li/ulp/ppThis role requires focus on the delivery of customer support and satisfaction and leads the assigned territory/customers as a business with responsibility for profit and revenue growth./pp/ppbA Day in the Life:/b/pullipResponsible for direct sales of the above products into a specified geographic area and effectively manage all stages of sales cycle./p/lilipApply working knowledge of Professional, Consultative, and Strategic Selling skills to develop incremental business in existing accounts and conduct cold calls to develop new accounts./p/lilipDevelops a business plan for each major account; monitors and reports progress regularly and advises Sales Manager of results./p/lilipWork effectively with distribution channels that support the business in addition to direct sales./p/lilipEstablish customer pricing within defined ranges, providing price quotations and assist in preparing Bid documents, processes specifications, progress, and other reports./p/lilipMaintain positive relationships with business unit personnel for service and/or technical support, marketing and client/customer purchasing agents./p/lilipAssist in the forecasting and the projection of sales from new and existing customers for both reagents and instruments./p/lilipAttend various trade shows and assist in booth staffing./p/lilipWork extensively with SFDC (Salesforce.com) CRM to manage customer account base and Qualify sales leads, answer inquiries and maintain accurate records of activities using approved CRM software (Salesforce)./p/lilipProvide feedback and interact on a frequent basis with Sales Managers, Field Service, Customer service, Marketing, and finance./p/li/ulp/ppbKeys to Success/b/ppbEducation:/b/pullipBachelor’s degree required, BSc with combination of MSc/MBA desired OR spanRegistered Medical Laboratory Technologist (MLT) or Bachelor of Medical Laboratory Science (BMLS)/span/p/li/ulpbExperience:/b/pullip2 years of successful field sales, preferable in clinical diagnostic markets OR related lab experience/p/li/ulp/ppbKnowledge, Skills, Abilities:/b/pullipMust be fully bilingual in French/p/lilipDemonstrated ability to effectively negotiate resources and work with cross-functional teams./p/lilipAbility to plan and complete activities with minimal direct supervision./p/lilipMust provide detailed and timely reporting./p/lilipExcellent interpersonal and multi-tasking skills./p/lilipSalesForce.com experiences a plus./p/lilipDetail-orientation, analytical approach, strong prioritization skills./p/lilipMust have the highest degree of integrity and ethics./p/lilipMust be proficient with MS office programs./p/lilipMust be willing to travel up to 50%-75% of the time./p/lilipAbility to travel without limitation./p/lilipExcellent verbal and written communication skills for group presentations, customer sales presentations, and intercompany written and verbal communications./p/lilipMust possess a valid driver’s license/p/li/ulp/ppOur Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued./pp/ph2Apply today! spanspanhttp://jobs.thermofisher.com/span/span/h2