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Administrative Assistant - Operation Support, Part-Time, Bilingual Intertek is searching for an Administrative Assistant - Operation Support to join our Electricalteam in our Montreal, QC office. We're looking for somebody with prior experience in an administrative position who speaks French and English and is willing to work part-time. This is a fantastic opportunity to grow a versatile career as an Administrative Assistant supporting our Electrical business unit by performing a full range of administrative duties, including running reports using Microsoft office, data analysis, billing and month end reconciliation. What it takes to be successful in this role: Create various documents, spreadsheets, etc. utilizing Microsoft Office software. Review deliverables from the Field Inspectors for correctness. Research a wide variety of information requests. Assist with developing, updating, and/or reviewing local operating procedures, work instructions and helping with Purchasing, PO's and minor financial requests. Create billing sheets. Assist with month end re-conciliation. Assist with the analysis of data as required. Assist with forecasting and month end reports. Performing other work as required. Essential Requirements and Qualifications High School Diploma or GED. Prior experience directly related to the role. Microsoft Office proficiency. Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines. Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management. Ability to communicate and interact effectively in verbal written and presentation formats. Must possess the fundamental technical and administrative skills required to perform the job duties. Excellent communication skills, both verbal and written. Excellent prioritization, organization, and time management skills. Be able to type quickly with high degree of accuracy. Preferred Requirements and Qualifications Certificates or proven skills with Microsoft Office. 1+ years of experience in a similar industry. Why work at Intertek? Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do . What we have to offer: We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, RRSP with company match, tuition reimbursement and more. Intertek believes that Our People are our strongest tool for success. Please apply online at Intertek Canada Careers (oraclecloud.com) We are an Equal Opportunity Employer and do not discriminate against applicants due to disability, race, colour, religion, sex or national origin. This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Take phone orders Prepare purchase orders Collection of customer accounts Other related works

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your compensationThe salary starts at $21.50/hour with two salary increases projected in the first year. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.Your role in Montreal• Answer client calls• Listen to clients' needs and offer personalized solutions.• Help clients use our banking applications• Advise and offer transaction or credit solutions• Refer clients with specialized needs to your colleagues• Collaborate and share knowledge with your colleaguesThe Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.Your teamWe offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.Learning and developmentYou will begin with a seven-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues.Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.Prerequisites• High school diploma• Customer service experience• Promote the values of partnership, empowerment and agility• Eagerness to develop your skills #CCSM#sacBm Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. Health and wellness program, including many options Flexible group insurance Generous pension plan Employee Share Ownership Plan Employee and Family Assistance Program Preferential banking services Initiatives promoting community involvement Telemedicine service Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Ready to live your ambitions?