Overview of salaries statistics of the profession "Fraud Operations Team Leader in "

Position Description: CGI is looking for a leader in the field of information security and fraud prevention, to take charge of corporate cybersecurity governance for one of its entities. As a Security Officer reporting to the Payroll Service Center management, you will be responsible for the security team whose mission is to protect CGI and its customers while ensuring a high level of customer satisfaction in this business sector. You will assume a strategic role of leadership and influence with the various internal and external stakeholders, ensuring the development, implementation and monitoring of the sector's strategic cybersecurity plan. You'll be involved at all levels: contract management and optimization, project development, team building decisions, consultant hires, strategic partnership initiatives, etc. If you're a convincing and rigorous leader who thrives on challenge and healthy collaboration, and want to put your talents to good use in a growing company, this is the job for you. Your future duties and responsibilities: The Security Officer coordinates and oversees the security-related activities of the Payroll Service Center and ensures compliance with CGI and industry security guidelines, standards and requirements. He advises and assists management in the definition and application of security policies. He is responsible for their implementation, animation and follow-up. In addition, the officer ensures security governance with our partners and third-party suppliers. He/she is also the official representative with clients when required, and with CGI's security and data privacy teams.In this role the Officer will: - Lead the design, implementation, operation and maintenance of the information security management program, which includes vulnerability management, fraud, data security and systems administration.- Develop the cyber security and fraud prevention roadmap- Apply security requirements to business processes and implement the security program.- Define or develop security measures and standards, in line with the nature of the company's business and its exposure to risk.- Assess and implement measures to mitigate potential threats.- Align and collaborate closely with all sectors, more specifically Product Management and Information Technology, to ensure consistency of action and evolution.- Ensure the handling, management and resolution of business sector security incidents.- Represent the company in agreements with external partners.- Contribute to the selection of appropriate controls and value-added security monitoring solutions, processes and measures.- Support the career development and enhance the skills and know-how of team members. - Supervise the operationalization of security activities.- Make recommendations based on technology watch to identify new security risks.- Ensure regulatory watch on information security obligations such as personal data protection.- Coordinate payroll service center audits with the support of a CGI team and, more often than not, with the help of service providers, and analyze risks and malfunctions to ensure that certifications are maintained.- Ensure the maintenance and evolution of the business continuity plan (BCP).- Monitor dashboards in compliance with CGI and business partner requirements.- Propose solutions to mitigate risks in the event of security incidents or fraud and help restore services quickly.- Identify training needs or awareness activities (in consultation with management) for company members. Required qualifications to be successful in this role: - Undergraduate degree in computer security or other relevant field, or equivalent combination of education and experience.- At least 8 years' experience in security management and confidential data protection compliance. - Bachelor's degree (or equivalent) in a relevant field; M.SC. or MBA, an asset.- Mastery of the information security field as a whole, with particular emphasis on risk management, compliance and fraud in the financial and transactional sector.- Excellent expertise in risk management and complianceMastery of security standards and procedures, related tools and technologies:- Knowledge of data protection standards RGPD, Law 25- Good knowledge of networks and operating systems- Knowledge of ISO9001, ISO27001, 3416, SOC2 standardsProfessional skills- Ability to communicate and translate technical issues into business terms. - Strategic thinking and organizational know-how are essential skills.- Ability to communicate complex concepts to cross-functional audiences at all levels of the organization.- Excellent interpersonal and relationship skills.- Results-oriented with a track record of achievement- Team player and collaborative spirit- Negotiation skills and ability to reconcile differing opinions- Organizational skills and ability to work on several files at once.- Sense of confidentiality, integrity and ethics- Rigorous, proactive- Diplomacy, listening skills, sense of dialogue, persuasiveness- Resistance to stress- Structured and strategic thinking- Self-taught and autonomous- Curious and dynamic,- Ability to work with and adapt to all levels of interlocutors, from the company to senior management, adapting his/her language to the population he/she is working with- Excellent command of spoken and written French and English Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients. Skills: Analytical ThinkingCustomer Service & Support What you can expect from us: Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Come join our team-one of the largest IT and business consulting services firms in the world.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Fraud management is increasingly important to Plan Sponsors. In order to serve Sun Life’s clients as industry leaders, Canadian Operations’ Fraud Risk Management area will support the Group Disability business by identifying, mitigating and responding to criminal threats using various tools, technologies, and strategies. Reporting to the Director, Fraud Risk Management (FRM), the Manager, FRM Disability Program is accountable for day-to-day leadership of a team of Individual Member Investigators and Analysts responsible for fraud detection, prevention and investigations specializing in the Group Disability business. The incumbent will contribute to the setting and prioritizing of operational and change initiatives to leverage existing processes, technologies, Extensive knowledge in investigations, investigative tools, privacy as well as legal and our people to meet current and future business needs. The incumbent will also be accountable to develop business partnerships with areas that support the team and service delivery such as Group Life and Disability, Legal, Compliance, Group Benefits Customer Care Centre (GBCCC), Group Health & Dental (H&D) Claims, Business Development, and other FRM teams and partners.With the need to continuously adapt and evolve to keep ahead of fraud trends and emerging schemes, the incumbent will be responsible for leading changes in partnership with areas that support the team and service delivery. General Accountability and Scope:Provide day to day leadership to a team of specialized disability Investigators and Analysts to ensure effective delivery of a consistent service experienceLead and support direct reports in executing quality service delivery and support them by providing direction, setting clear expectations, providing support, coaching, recognition, and holding individuals accountable for results Conduct regular assessments on the quality of documentation, prioritization of investigations and decisions made on casesDevelop the team’s competencies to fully utilize individual team members’ strengths and talentsDevelop the team’s knowledge of the Disability products and services to deliver high quality investigation strategies and relationships with Disability partnersBuild strong and credible relationships with Disability partners for implementation of fraud investigative findingsProvide exceptional focus to processes and the timely delivery of reporting fraud cases and financial resultsSupport the overall change agenda for FRM ensuring that all change is sustainable, champion a culture of continuous improvement and innovation to deliver on the ever-evolving expectations of our plan members, plan sponsors, Advisors and distribution partnersCollaborate effectively with internal and external stakeholdersParticipate in projects involving new technologies, processes and practicesDevelop and maintain effective working relationships with internal and external customers, distribution partners and colleagues in the anti-fraud industryMonitor emerging trends in health care to identify potential risk of misuse or abuse of Group Benefit productsRemain up to date on disability practices and strategiesRemain up to date on fraud industry trends, products and privacy lawsParticipate in speaking engagements, presentations and meetings with clients, as requiredCompetencies:Bilingualism (French, English, both oral and written) is required as the position includes managing French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.Minimum of 3-5 years’ experience leading a team focused on Disability management and/or Fraud and Abuse ManagementStrong knowledge of Group Disability business (products and disability management practices and processes)Extensive knowledge in investigations, investigative tools, privacy as well as legal aspectsKnowledge of group insurance business (products, services, distribution, organization, systems, processes) and regulatory environment as well as Health and Dental claims management, Life benefits, Critical Illness, etc.Superior leadership skills, ability to influence solutions and facilitate cross-functional teamwork that meets the needs of the business strategyExcellent relationship and team building skillsStrong analytical skills and critical thinking with attention to accuracy and detailsExcellent communication skills (written and verbal) and experience presenting sensitive matters to clients or senior managementProven presentation skillsSolid decision-making skills by understanding and assessing business needs and risksSuperior organizational skills and ability to multi-task, prioritize initiatives and execute effectivelyAbility to develop plans and to create change by challenging the status quoAbility to hold others accountableAdvanced computer skills (Word, Excel, Lotus Notes, PowerPoint)Assets:University degree or postsecondary education in risk management, fraud and audit management, or related to disability management Location & travel:This position is located in Montreal, Waterloo, TorontoSome travel to other Sun Life offices, to Plan Sponsor locations, and for various presentations will be requiredOvertime may be required to meet deadlines.The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected] Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range:76,000/76 000 - 125,000/125 000Job Category:Risk ManagementPosting End Date:17/05/2024

Position Summary The Incident & Request Management Specialist ensures the effective handling of Incidents and Requests by operations in order to improve business productivity and enhance user-experience. Job Responsibilities: Responsibilities of this role include (but are not limited to): Support the ticket management processes, liaising with Service Desk queue managers to coordinate efforts for the resolution of Incidents and the fulfilment of Requests in accordance with Service Levels. Interface with Assignment Group Managers to ensure across team coordination where required and remove roadblocks to effective ticket handling, e.g., prevent multiple ticket reassignments, avoid tickets being assigned back to Service Desk for more information, educate to ensure the correct information is recorded in tickets to aid resolution, ensure correct application of '3-strikes rule', reduce ticket backlogs, etc. Ensure 'Best Practice' is followed to ensure effective tickets updates to end-users, correct behaviours and drive improvements where required to ensure a positive user-experience. Ensure the operational teams are documenting and sharing Knowledge with the Service Desk to drive up first contact resolution. Prioritise escalations for Incidents & Requests, ensure effective communication and engagement with end-users. Act as a point of contact for 'Excom' level escalations that may be triggered through Business Partners or direct to Hub Leaders (for example). Own service complaints, address through the appropriate channels and ensure effective follow-up/engagement. Follow-up on C-SAT feedback to address issues on behalf of users and/or to share positive feedback in alignment with ITSM practices. Ensure effective Incident Management communication is in place and effective using standardized templates for consistency (for both IT and end-user communications). In support of Assignment Group Managers and assignees, make sure Incidents are reprioritized as required as the impact and/or urgency of an issue increases (and vice versa). Through local governance and by preparing detailed operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required. Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary. Support transitional activities as required as operations are internalized. Skills and Qualifications: Required A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard. 4-6 years of experience working in an ITIL aligned operational role (Incident Management or similar). Solid knowledge and experience of ServiceNow. Enthusiasm and dedication to drive continual improvement and, or change. Excellent analytical and communication (both verbal and written) skills. Experience of working to (and exceeding) Service Level Agreements. Process orientated with a methodical and planned approach to achieving goals. Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills. Be comfortable with ambiguity, thrive on change and engender a collaborative approach. Act as an advocate for the IT Organisation both externally and internally. Excellent written and spoken English is required, with additional competency in French or Spanish as an asset. Preferred Bachelor's degree in Information Technology or a related field. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.