Overview of salaries statistics in the category "Environment & Agriculture in "

PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Tech Services Representative, you're a champion of the customer experience on the retail floor and the Tech Services centre. You enable our work, learn, and grow culture for our customers and associates. Passionate about technology, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for installing, configuring, upgrading, troubleshooting and repairing computer hardware and operating systems. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends. Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value. •Arrange service appointments, perform In-Store/In-Home computer upgrades, repairs and setups and follow up with customers. •Facilitate repairs to be done by the Warranty Depot or third-party repair partners, to ensure an optimal customer experience. •Provide training to associates on services knowledge. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •6 months to 1 year of previously related experience is preferred. •Technical system diagnostic and upgrades/repair experience is preferred. •Working towards or successful completion of high school is preferred. •Demonstrated skills in performing services/upgrades to all types of computers. •Ability to communicate with and engage customers effectively using a variety of mediums. •Proven track record of achieving customer service excellence and sales results •Ownership of / access to transportation •Technology savvy •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •We'll also ask you to work a variety of shifts including evenings and weekends. •Valid drivers' license and a vehicle is an asset in some locations for this role. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

PURPOSE OF JOB Tech Services Specialist is responsible to effectively promote and sell Tech services and products, executing both in-store and in-home/business. They will install, configure, upgrade, troubleshoot and repair computer hardware and operating systems, partnering with the Warranty Depot/Matrix teams as required. They are responsible for establishing and maintaining sales and service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Provides guidance, training and coaching to associates as required on company initiatives, sales programs and product knowledge. Dependent on store sales volume this role will effectively balance their time in Tech Services as well as direct sales floor activities. PRIMARY DUTIES AND RESPONSIBILITIES • Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets. • Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers. • Ensures high quality execution of all technology services to minimize rework. • Provides training and coaching to associates on technology services and on the sales floor in Capital goods. • Effectively resolves customer concerns and escalates to management when appropriate. • Performs follow up calls to solicit feedback on sales, promote additional products and services. • Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard. • Executes ETS procedures effectively. • Updates management on ongoing work that may require action or follow up in their absence. • Prioritizes time between Tech Services and the sales floor based on business needs and as directed. • Provides coverage and assistance in the technology department where business needs require and as associate training supports. • Understands and adheres to all privacy and information management policies and procedures. • Properly secures company and customer assets and physical inventory and follows all loss prevention procedures. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Checks all sources of communication for information (white boards, bulletin boards, HUB, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Maintains general cleanliness of all tech room and workstations as assigned, according to company standards. • Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. • Where store market has been approved and sales volume supports, associate may fulfill In Home Service for multiple locations. Associate is required to review and sign off on agreement of the 'In Home Services' Guidebook and ensure their full understanding of this program prior to supporting this. KNOWLEDGE / SKILL REQUIREMENTS • Verifiable and demonstrated skill in performing services/upgrades to all types of computers. • Demonstrates strong selling ability. • Ability to make appropriate product recommendations to customers. • Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner. • Demonstrates leadership, and the ability to effectively train and coach. • Ability to make appropriate product recommendations to customers and at times do so 'in the moment'. • Ability to make decisions with integrity that supports company guidelines and makes good business sense. • Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time. • Ability to work effectively with ongoing distractions is necessary. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. • Able to work flexible schedule. PHYSICAL DEMANDS / WORKING CONDITIONS • Conditions of the work environment are such that minor stress and physical discomfort may occur. • A moderate amount of physical effort is required while handling technology equipment. RECOMMENDED QUALIFICATIONS Experience: • 1-2 years of previous related experience is preferred. • Technical system diagnostic and upgrades/repair experience is preferred. • Valid drivers' license is preferred. Education: • Working towards or successful completion of high school is preferred. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Tech Services Representative, you're a champion of the customer experience on the retail floor and the Tech Services centre. You enable our work, learn, and grow culture for our customers and associates. Passionate about technology, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for installing, configuring, upgrading, troubleshooting and repairing computer hardware and operating systems. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends. Specifically, you will: •Connect, share and partner with customers to identify solutions that cater to their needs and add value. •Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value. •Arrange service appointments, perform In-Store/In-Home computer upgrades, repairs and setups and follow up with customers. •Facilitate repairs to be done by the Warranty Depot or third-party repair partners, to ensure an optimal customer experience. •Provide training to associates on services knowledge. •Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority. Some of what you need •6 months to 1 year of previously related experience is preferred. •Technical system diagnostic and upgrades/repair experience is preferred. •Working towards or successful completion of high school is preferred. •Demonstrated skills in performing services/upgrades to all types of computers. •Ability to communicate with and engage customers effectively using a variety of mediums. •Proven track record of achieving customer service excellence and sales results •Ownership of / access to transportation •Technology savvy •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Learning & Development programs •And more... Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •We'll also ask you to work a variety of shifts including evenings and weekends. •Valid drivers' license and a vehicle is an asset in some locations for this role. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Print & Marketing Supervisor, you oversee the operations for the solutionshop (printing, digital marketing, shipping and tech services). You are responsible for achieving business results based on your robust sales and services targets, while ensuring our complete internal and external service offerings are effectively being supported through a creative and consultative sales approach. You find ways to inspire our customers; you build loyalty and trust; and, you add value to the customer in ways that are meaningful to them and that help them work, learn, and grow. •Maximize sales and margin in solutionshop through the coaching and development of the Services Associates. •Model and promote service standards that drive quality orders and extremely satisfied customers. •Seek out and grow business leads within your community. •Partner in your store to support your team across levels through direct communication and leadership. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. •Build and maintain positive relationships with internal stakeholders, including your Business Development Manager. This includes regularly exchanging ideas and suggestions. Some of what you need •2-3 years retail experience (or any other sector focused on customer experience) •1-2 years in a Graphic Communications / Print environment is an asset •Supervisory / coaching experience •Successful completion of high school & post-secondary education is preferred •Working knowledge of graphic design principles •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Other Job Title Suggestions •Copy and Print Centre Lead •Retail Supervisor, Copy, Print and Marketing Services Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.At Maxi, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We're looking for talented, passionate leaders with a proven record of delighting customers and growing sales.In this exciting role you will:• Lead, coach and motivate colleagues to improve productivity, engagement and retention• Be committed to maintaining merchandising and operational standards• Be accountable for departmental financial objectives• Be constantly on the lookout for great talent to join our teamIf you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

POSITION SUMMARY:The Quality Assurance Supervisor accountable managing Quality control team and for monitoring the effectiveness of the QMS at the plant level, supporting multiple plants as assigned.This position is responsible for coordinating activities for quality control team members who are involved in the testing and inspection of materials and in-process product, and for auditing processes against internal and external standards.The incumbent will provide a leadership to ensure that quality regulations for products, processes and employees are systematically monitored to provide optimum results with the least amount of wastes and process input. DUTIES: Maintain a safe working environment by aligning with corporate safety rules and regulations, and ensuring a culture of safety Ensure that the equipment and process operate efficiently and safely Provide support to the generation of HAA and SOP The health and safety of workers and others at the work site That the workers are aware of their health and safety responsibilities and duties Provides direction on prioritization of tasks and activities as per production plan requirements Identify and remove roadblocks for team and individuals Manage hiring core team members Mentor, coach and supervise quality control team members In collaboration with System Quality Assurance team and other departments, write/update detailed technical inspection & testing work instructions, checklist, and standard operating procedures. Support strategic implementation of Quality Assurance initiatives at the local plant. Support implementation of the Quality Management System (QMS) elements and auditing processes. Support plant leadership and Quality Assurance team in non-conformance and related incident investigations from Root Cause Analysis to Corrective Action assignment and implementation - across multiple facilities. Provide periodical FTQ performance reports and update DMP board accordingly Track Quality KPIs and report findings using statistical/trend analysis during daily and weekly review meetings Manage NCRs and CAPAs process Perform process audits (Shell test, final test, shipping etc.) Support periodical external audits (UL, NSF, CSA) and solving queries resulting from the audits Submit UL and NSF samples for annual tests Maintain, update, and submit inspection test plans (ITPs) for all ETO tanks Manage equipment calibration program Identify roadblock and quality nonconformities in day-to-day production and communicate or investigate the issues to minimize or eliminate them Perform root cause analysis on customer complaints and field service issues Support for developing and updating SOPs as well as other technical documentations Perform first article inspections for new supplier qualification process Working with Industrial Engineering Team, Product Engineering Team, Sales, Procurement, Drafting, Production and Field Service Team ongoing projects Provide support activities to the other Tank plant(s) is needed Support Best in Class Cost Saving program and Lean best practices. Design and run projects related to quality, propose performance and cost justification for projects. Collaborate with other departments through cross-functional teams and meetings.  SPECIAL SKILLS REQUIRED: Minimum 6-10 years of prior experience in quality assurance/control in a manufacturing environment Bilingual French/English preferred but not required Previous experience managing and leading a large team is required. Holding Bachelor’s degree / Diploma. Previous experience with Quality Management System Ability to motive and keep employees’ members engaged Ability to write detailed work instructions and standard operating procedures Training and experience in ISO9001 and quality system audits Proven quality expertise and passion for developing a strong quality culture. Outgoing and expressive individual with excellent communication and team building skills. Demonstrated ability to engage employees and encourage positive behaviors. Solid knowledge of quality principles, program requirements, best practices, regulations, and codes. Results oriented and driven to succeed. Excellent analytical, communication, and training skills. Ability to travel within North America. ISO9001 Auditing Certification, preferred Greenbelt Six Sigma Certification, preferred  

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of M365 operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to M365 services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a M365 operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online. Familiarity with M365 administration and user management, including user accounts, licenses, and permissions. Understanding of M365 security features, compliance policies, and data protection concepts. Experience in configuring and customizing M365 applications and services to meet organizational requirements. Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues. Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment. Strong knowledge of SharePoint and SharePoint Online. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Audio-Visual operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Audio Visual services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in an AV operations role. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Deep understanding of hardware, structured cabling, based operating system and conferencing software platforms as it pertains to Microsoft Teams, Google Meet, Zoom, GoToMeeting and WebEx Deep knowledge of Room Booking Systems and Panels (Flowscape, Neat, Logitech...) Ability to understand, assess AV problems. Can lead multiple groups within IT, the Business and 3rd party vendors for AV installations and operational support. Can manage AV vendors. Can adhere to and align service operations to global design and direction. Provide escalation support and knowledge transfer for L1 and L2 support. Readiness to adapt to new technologies and upgrades in AV systems and booking systems. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Compute services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Compute operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Compute services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a Compute operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Proven experience and proficiency with below compute technologies and related activities: Technology solutions: Dell and HPE server Cisco UCS VMWare vCenter Products Nutanix HPE Storage (MSA, Nimble) Storage Cashing Technology (Nasuni, Talon, Pandora) Object Storage (EMC ECS, Azure, AWS) Archive product (Komprise, HubStore, Enterprise Vault) Backup Product (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault) Server sysadmin or similar role with in-depth hardware knowledge. Cloud sysadmin operating skill (e.g., Azure, AWS) Server operating systems (e.g., Windows, Linux). Server virtualization platforms (e.g., VMware, Hyper-V). Server and data security concepts and compliance requirements. Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks. Storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel). Backup access, data retrieval, data integrity and high availability. Data retention policies through system procedures. Testing to refine backup strategies to minimize recovery time objectives (RTO) and recovery point objectives (RPO). Disaster recovery planning, data migrations, and storage performance optimization. Optimizing server and storage performance, capacity, and reliability while considering growth projections and industry best practices. Understanding server, storage and backup regulation or laws, emerging technologies, and best practices. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of ConfigMgr operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to ConfigMgr services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a ConfigMgr operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Strong knowledge of ConfigMgr features, functionalities, and best practices. Proficient in writing and maintaining PowerShell scripting and automation tools. Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Opportunity Do you love the sea? Want a career where you can work with your hands? As a Marine Technician in the Canadian Armed Forces (CAF), you’ll be responsible for operating and maintaining highly technical propulsion, mechanical and power generation systems on Royal Canadian Navy warships. Overview Marine Technicians are trained to specialize in either the mechanical or electrical fields as their careers progress. Primarily, they operate all marine systems engineering equipment onboard the ship, troubleshoot failures, advise command on limitations and complete repairs as required to restore system function. They execute and track maintenance schedules, respond to emergencies as the onboard experts in firefighting and damage control, participate in helicopter crash rescue and act as the ship’s metal workers to carry out burning, welding and machining. Marine Technicians will gain in-depth knowledge of the following: Propulsion gas turbines and diesel engines Generators and power distribution systems Hydraulic equipment and systems Electronic machinery control systems Fitted and portable damage control and firefighting equipment Refrigeration, air conditioning and ventilation equipment Fuel and other liquid management systems To be eligible to apply to the CAF, you must:Be a Canadian citizen or permanent resident living in Canada;Be at least 18 years old (17 years old with parental consent), except:For the Paid Education programs—you may be 16 years old (with parental consent);For the Primary Reserves—you may be 16 years old (with parental consent) and must be enrolled as a full-time student; Have completed at least Grade 10 or Secondaire IV in Québec (some jobs need higher levels of education). Paid Education OptionsNon-commissioned Member (NCM) Subsidized Training and Education Program (STEP)Because this position requires specialty training, the CAF will pay successful recruits to attend the diploma program at an approved Canadian college. NCM STEP students attend basic training and on-the-job training during the summer months. They receive full-time salaries, including medical and dental care, along with full pay in exchange for working with the CAF for a period of time. If you choose to apply to this program, you must apply both to the CAF and the appropriate college. Work EnvironmentMarine Technicians spend much of their career on board ships based in either Halifax, Nova Scotia, or Esquimalt, British Columbia. They will work in limited light conditions and small spaces. They may also work on open deck surfaces in a variety of weather conditions to repair or maintain equipment. Marine Technicians usually work a regular day-shift schedule. Basic Military Qualification The first stage of training is the Basic Military Qualification course, or Basic Training, held at the Canadian Forces Leadership and Recruit School in Saint-Jean-sur-Richelieu, Québec, or through various training establishments across Canada from Esquimalt, British Columbia, to Halifax, Nova Scotia. This training provides the basic core skills and knowledge common to all trades. One main goal of this course is to ensure all recruits maintain the CAF physical fitness standard; as a result, the training is physically demanding but achievable. Naval Environmental Training Naval recruits attend Naval Fleet School Pacific in Esquimalt, British Columbia, or Naval Fleet School Atlantic in Halifax, Nova Scotia, for approximately five weeks. Training includes the following topics:Perform General Duties in the Naval EnvironmentPerform as a Member of the Force Protection TeamPerform as a Member of the Damage Control OrganizationCarry Out Survival Drills Marine Technician Training Marine Technicians attend Naval Fleet School Pacific in Esquimalt, British Columbia. Training takes several months and includes:Basic Mechanical, Electrical and Hull Systems TheoryBasic Preventive and Corrective Maintenance for Marine Systems The Conduct of Propulsion and Ancillary Rounds Equipment Flash-Up and Shut-Down ProceduresBasic Emergency Responses to Equipment FailuresEmergency Burning and Welding Equipment and ProceduresRepair of Watertight and Non-Watertight Closures Available Specialty Training Marine Technicians may be offered the opportunity to develop specialized skills through formal courses and on-the-job training for topics like:Helicopter Crash Rescue FirefightingWeldingFabrication / MachiningDiesel InspectionGas Turbine Maintenance Available Advanced TrainingAs they progress in their career, Marine Technicians who demonstrate the required ability and potential may be offered advanced training. Available courses include:Advanced Mechanical or Electrical Preventive / Corrective Maintenance Plant Operation and Watch SupervisionAdvanced Firefighting / Damage ControlRefit ManagementEquipment Lifecycle ManagementMaintenance ManagementRequired EducationThe minimum required education to apply for this position is the completion of provincial requirements for Grade 10 or Secondary IV in Quebec, including:Grade 10 Academic Math (Mathématiques 426 or CST 4); or Grade 12 Applied Math (Mathématiques 526 or TS 5 / SN 5)Foreign education may be accepted. A General Educational Development (GED) certificate is only acceptable if the applicant also has grade 10 Academic Math or Grade 12 Applied Math. It is an advantage to have completed a physics course at any level. Direct Entry PlanIdeal candidates will already have a diploma or Red Seal for a related civilian trade. If you already have a university or college diploma, the CAF will decide if your academic program matches the training criteria for this job and may place you directly into the required on-the-job training program following basic training. Basic training and military occupation training is required before being assigned. Please note that, if successful in the application process, you will be entering service in either the Regular Force (full-time employment) or Primary Reserve Force (part-time employment) of the Canadian Armed Forces as a military member.• Regular Force: Upon completion of all required training, you will be assigned to your first base. While there is some flexibility with regards to postings (relocations), accommodations can’t always be made, and therefore, you can likely expect to move at some point in your career.• Primary Reserve Force: You will be joining the Primary Reserve Force through a specific Reserve unit. Outside of training, your chosen Reserve unit will be your workplace on a part time basis, and you will not be obligated to relocate to a different base. As part of the Primary Reserve Force, you typically work one night per week and some weekends with possibilities of full-time employment.To learn more about the various ways to join the Canadian Armed Forces, visit: https://forces.ca/en/how-to-join/#wjJoin the CAFTo learn more about becoming a Marine Technician, visit www.forces.ca, talk to a recruiter at a centre near you or call 1-800-856-8488. Explore over 100 different career opportunities at www.forces.ca/en/careers.

POSITION SUMMARY To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Intune and MDM operations with a primary focus on the services within the designated Hub. MAIN RESPONSIBILITIES Related to Intune and MDM services and infrastructure: Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. Performing routine and health maintenance. Managing upgrades & performance related activities. Identifying and correcting faults with services and infrastructure. Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). Execution of business continuity tests. Oversight and support of all related service supplier and/or manufacturer activities. Proactive identification and resolution of issues before they affect service performance. Identifying any improvements that can improve service levels. Engaging in the problem management process. Technical peer review and approvals for all related changes. Support audit and compliance activities. Management and maintenance of related platforms. Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, Engineering, or related field. At least 4-6 years relevant and practical experience in a Intune/MDM operations role. Vendor certifications not a requirement, proven practical experience preferred. Experience working in large/global enterprise IT with multiple distributed branch/campus sites. Experience of working within ITIL aligned Service Management organisation. Strong knowledge of Intune features, functionalities, and best practices. Proficient in writing and maintaining PowerShell scripting and automation tools. Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies. SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent written and spoken English is required. Competency in French or Spanish is an asset. Ability to work with minimal direction and little supervision. Strong organizational and project management skills, with excellent documentation abilities. Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. Demonstrated experience in understanding and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

TEAM OVERVIEW The M&A Operations team operates within the Global Security Operations and is comprised of engineers from various disciplines including server, storage, backup, network, and security, distributed in various countries throughout the world. The team is responsible for assessing and remediating the IT infrastructure of newly acquired organizations and providing operational support of the infrastructure whilst in a transition and integration periods to steady-state operational support. POSITION SUMMARY WSP is looking to hire an experienced engineer to handle the vulnerability and patch management activities within its M&A Operations team. Qualified candidates must have a proven background within security, vulnerability scanning and pathing fields, handling incidents, problems, changes, and requests for enterprises, both large and small. As WSP acquires organization around the world, the position requires candidates that are able to seamlessly handle multiple projects at the same time and are expected to be able to conduct the below listed responsibilities. MAIN RESPONSIBILITIES Assess and report on the current vulnerability and patching management status and policies of the M&As Document the infrastructure and transfer knowledge to other WSP IT teams. Deploy M&A Ops vulnerability scanning tools, setup reporting, prepare list of vulnerability priorities based on known threat information and risks. Assist M&As in developing policies, action plans and metrics to improve their patching process to ensure proper implementation without any outages. Provide technical guidance and hands-on support to M&As, engage in the problem/change management process. Analyse, anticipate, identify, and respond on vulnerability and patching issues. Help maintain an up-to-date list of M&As inventory of hardware assets with details about operating system versions, patch status, installed applications, and other relevant information. Assist M&As with creating, testing, and managing patch deployment packages. Assist M&A Operations team in developing policies and procedures to streamline the team operation. Help deploy M&A Operations tool set on server infrastructure. Collaborating with other team members to ensure that all new technologies are compatible with existing WSP standards. Coordinate and monitor the deliverables of the 3rd party suppliers. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, or most of the below criteria: Bachelor's degree in information technology, Computer Science, or related field. 5-8 years of relevant experience in engineering and operational support. Excellent knowledge of vulnerability scanning and remediation best practices. Good understanding of standards and best practices for patch management. Good working experience with Tenable (deployment, scanning and reporting). Experience with SCCM, WSUS, Intune and Autopilot. Strong experience with Windows 10 and above. Strong experience with Windows Server 2012 and above. Strong experience with M365 (O365). Working experience with SentinelOne or similar solution. Good overall knowledge of Microsoft's product line-up, including high level capabilities and competitor products. Good overall understanding of networking, server management, backup/storage, identity management Ability to conduct research into systems issues and products as required. Experience of Microsoft collaboration and documentation tools (Teams, PowerPoint, Visio, SharePoint, Power platform). Understanding of Active Directory and Group Policy. Understanding of cyber security and information security best practices. Experience using ITSM systems (ServiceNow, Jira, Zendesk, ...). Experience with Linux based systems is a plus. PowerShell scripting language SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS Excellent (native level) written and spoken English. Additional languages are considered a plus. Experience working for a large global organisation with a multi-vendor environment or experience supporting multiple organisations at the same time. Good experience of working in a customer focused end-user support function covering software/OS deployment and patching and/or vulnerability remediation. Excellent analytical, diagnostic, and problem-solving skills, with the ability of tailoring solutions to identified problems, even with limited inputs. Ability to work independently with low-level supervision and in a global team distributed geographically. Strong organization skills (set priorities, meets deadlines, handle multiple simultaneous projects). Excellent documentation and reporting skills. Demonstrated experience in understanding, designing, delivering, and demonstrating compliance with information security requirements. Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. Ability to communicate problems in terms that are understandable to end users at all levels. Ability to follow and promote WSP policies, values, and standards. Willingness to work in different time zones, and on occasion after hour or during the weekend. Foundational knowledge of ITIL Service management practices WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Garage DC Messier is an agricultural machinery recycling company. We are a leader in the market for used agricultural machinery parts. Our vision is to give our farmers the ability to continue their work with minimal interruption and a solution that fits their budget.We are currently looking for a receiving and shipping clerk to join our team.Our company is a family business and our relationship with our employees is such.We offer our employees an equipment bonus;Flexible work/family balance schedule.A 38-hour guarantee;A rural workplace without traffic congestion;A discount on parts;2 weeks vacation;2 sick daysThe main responsibilities are:Communicate with salespersons to find out the tasks and finalize them; Disassemble the required parts safely; Identify the dismantled parts, recognize their imperfections and communicate the information to the person concerned; Recondition certain parts such as hydraulic pumps or tractor engines; Perform welding or painting tasks; Test electrical devices; Apply the procedures in place to minimize the impact on the environment (handling of various fluids); Be able to operate machinery and move tractors as needed; Assemble or disassemble tires; Dismantle parts on burned or damaged tractors.If you like our offer, call Koryne to discuss it at 450-248-4119. The person we are looking for is:Qualified in agricultural mechanics or general mechanics but with a good understanding of agricultural mechanics; In good physical condition and able to work indoors and outdoors at all times; Able to multi-tasks; Independant within a team; Endowed with skills, dexterity and a good sense of observation; Armed with a positive attitude. Able to use an iPad (mainly Skype), an asset.

Do you want to spend your summer outdoors, taking care of the environment and making customers happy and proud of their lawns? Do you crave freedom and want to excel in a stimulating job as part of a dynamic team, committed to customer satisfaction and employee well-being? Come and play outside with us: become a Nutrite Expert!The ideal candidate for the Nutrite team:A lawn care technician is a physically fit person who finds happiness in customer satisfaction. They are their customers' ally in ensuring a healthy, durable lawn. They like to find solutions to the problems they encounter. They're happy to be able to improve their skills and knowledge through networking and sharing with their colleagues. The outdoors, flexible working hours and the seasonal nature of the job, which allows them to do other things throughout the year, are great assets for them.Main duties of our lawn care technician:Fertilizer applicationPesticide spraying when neededIdentifying problems and finding solutionsA few more assets of our lawn care technician:Holding a driving licensePossess CD4 certificationExperience working with customers is an assetMust be fluent in FrenchWhat we have for you:A competitive salaryA full-time working scheduleA seasonal job that lets you do something else during the winterA quality truck and equipment, just for youA list of clients and daily work goals that you manage yourselfA network of experienced people who can help you find the right solutions to your problemsPride in beautifying and improving the environment Good physical condition Consistency and performance Class 5 driver's license

WHAT TO EXPECT You have the desire to invest yourself in a dynamic manufacturing environment where your knowledge and experience will be put to significant use?Here's an overview of your tasks:Plan, organize and monitor the work to be done daily in your departmentDistribute and assign tasks to employees with the support of your team leaderEnsure proper management of all operational activities of your department in order to achieve health, safety, quality and productivity objectivesImplement improvement projects to enhance the efficiency of operational activitiesEnsure compliance with health and safety procedures to protect your teamEstablish and ensure a good working atmosphere within the team and working relationshipsBring the Soucy Belgen values to life within your team and with your colleagues

ADP est à la recherche représentant e) principal e) des Comptes majeurs HUNTER) - grandes entreprises Bureau de Montreal Êtes-vous motivé par le progrès continu et l’atteinte d’objectifs toujours plus élevés? Est-ce que rien ne vous arrête jusqu’à ce que vous atteigniez votre objectif? Avez-vous le pouvoir de transformer des problèmes en solutions de première classe? OUI? Dans ce cas, vous êtes exactement la personne que nous recherchons. Laissez-nous vous donner plus de renseignements sur ADP. Nous croyons que les grandes entreprises sont bâties par des gens formidables - et pour eux. Chaque jour, nous nous efforçons de concevoir une meilleure façon de travailler afin d’aider les employés d’organisations du monde entier à rester productifs et à réaliser leur potentiel. Nous axons toujours le développement sur les personnes, en commençant par notre propre culture unique et par des gens comme vous. Parlant de gens formidables, chez ADP, vos talents et perspectives uniques nous motivent. Nous accueillons vos idées sur la façon d’améliorer notre entreprise. Nous appuierons pleinement les efforts que vous déploierez pour vous réaliser, apprendre et croître. Si votre réussite et celle de votre équipe vous motivent, votre place est chez ADP. Les plus grandes entreprises au monde - dont 80 % des entreprises Fortune 500 - comptent sur nos solutions de gestion du capital humain. En tant que directeur de district pour le marché haut de gamme, Comptes principaux, vous gagnerez de nouvelles parts de marché pour les solutions infonuagiques de ressources humaines d’ADP auprès d’importants clients potentiels sur un territoire défini. Chaque jour, vous offrirez une expertise éprouvée et une rapidité de réponse au sein d’une équipe déterminée à établir un partenariat sans pareil et des relations solides avec nos clients actuels et potentiels. Dans le monde du travail en constante évolution, la réussite de nos clients actuels et futurs nous tient à cœur et nous nous engageons à la soutenir. Pensez-vous de la même façon? Vous souhaitez faire partie de notre équipe gagnante? Vous n’êtes pas tout à fait convaincu? En plus d’un potentiel de rémunération très intéressant, cette occasion d’emploi offre également des possibilités optimales d’avancement professionnel. Nous prendrons en charge votre formation personnelle et votre perfectionnement, qui auront lieu dans un environnement informel, diversifié, dynamique et non bureaucratique favorisant la conciliation travail-famille et les horaires flexibles. Quelques faits concernant ADP : Nous sommes un leader mondial en technologies de ressources humaines, offrant les plus récentes solutions d’intelligence artificielle et d’apprentissage automatique évoluées dans le domaine de la paie, de l’impôt, des ressources humaines, des avantages sociaux et plus encore. Nous estimons que nos employés font toute la différence dans la promotion d’une culture inclusive et pragmatique qui accueille les idées, stimule l’innovation et accorde de l’importance à l’appartenance. Nous avons été reconnus comme un des meilleurs employeurs au monde et nous avons reçu de nombreux prix prestigieux récompensant la diversité, l’équité et l’inclusion, notamment : entreprise figurant dans le palmarès des 50 meilleures entreprises en matière de diversité de DiversityInc, meilleur chef de la direction, et entreprise pour les femmes, les personnes LGBTQ+, les talents multiculturels, et plus encore. Dans le cadre de notre engagement profond à l’égard de la diversité, de l’équité et de l’inclusion, notre chef de la direction a rejoint la coalition OneTen afin de créer un million d’emplois pour les Afro-Américains au cours des dix prochaines années. Apprenez-en plus sur la diversité, l’équité et l’inclusion sur notre chaîne YouTube : http://adp.careers/DEI_Videos Vous reconnaissez-vous? Chercheur de solutions flexible. Vous excellez dans la résolution de problèmes et arrivez toujours à trouver la bonne réponse, même en période de changement rapide. Défenseur passionné. Vous renforcez les relations avec les clients et défendez leurs intérêts, tout en obtenant des résultats mesurables. Courageux. Vous relevez des défis et n’avez aucune limite. Conseiller de confiance. Vous agissez avec intégrité et tenez vos promesses… chaque fois. Ce que vous ferez : Responsabilités Atteindre ou dépasser 100 % des objectifs de revenus et de vente de produits fixés pour les comptes qui vous sont attribués. Élaborer un plan d’affaires annuel, afin de fixer des objectifs relatifs aux ventes et aux activités nécessaires à l’atteinte des objectifs de revenus et de vente de produits. Compiler les documents relatifs au « plan de compte » des clients potentiels en incluant une description des produits et services utilisés, des ventes possibles de produits et une stratégie de vente pertinente pour créer un solide bassin de clients. Tenir à jour un rapport sur les activités de prospection servant à déterminer les clients potentiels et les activités nécessaires pour conclure des ententes avec les clients. Développer des sources de clients potentiels à l’aide de divers moyens de communication, notamment des envois postaux personnalisés et la planification de séminaires à l’intention des clients. Utiliser des outils de vente automatisés pour déterminer les stratégies de pénétration de marché. Déterminer et cibler les clients potentiels des concurrents et élaborer une stratégie visant à accroître les parts de marché. Faire connaître davantage les produits de l’entreprise et leurs fonctions par rapport aux forces et aux faiblesses des produits de la concurrence. POUR RÉUSSIR DANS LE CADRE DE CE RÔLE : Exigences : Au moins cinq ans d’expérience en ventes Capacité éprouvée à prospecter efficacement des cadres supérieurs et à atteindre ou dépasser continuellement les quotas de vente Sens aiguisé pour recruter des clients potentiels et volonté de mettre les clients potentiels au défi pour les inciter à améliorer leurs processus d’affaires Excellentes aptitudes pour la vente et grand pouvoir de persuasion Connaissance du secteur et/ou des concurrents d’ADP, un atout Réussite éprouvée dans un milieu de vente en équipe Aptitude à utiliser efficacement le système de gestion des relations avec la clientèle GRC) Éthique professionnelle rigoureuse et excellentes aptitudes en motivation et en leadership Diplôme d’études secondaires obligatoire VOUS AIMEREZ TRAVAILLER ICI PARCE QUE VOUS POURREZ : Être vous-même au sein d’une culture qui valorise l’équité, l’inclusion et l’appartenance et qui offre un lieu sûr pour les perspectives et les idées diversifiées. Avoir un sentiment d’appartenance en rejoignant un de nos neuf groupes de ressources d’entreprise, où vous pouvez établir des liens à l’échelle mondiale avec des réseaux et des alliés qui partagent des expériences et des intérêts communs. Faire progresser votre carrière dans un environnement agile et dynamique offrant de nombreuses possibilités d’avancement. Apprendre sans cesse.Nous offrons des possibilités de formation continue, de perfectionnement et d’encadrement, même pour les apprenants les plus insatiables. Être en pleine santé.Vous profiterez des meilleurs avantages sociaux dès le premier jour, parce que des employés en bonne santé sont des employés heureux. Garder un équilibre vie personnelle/professionnelle.Profitez de ressources et de flexibilité pour intégrer plus facilement le travail à votre vie. Vous concentrer sur votre santé mentale et votre mieux-être. Nous sommes là pour offrir un exercice exceptionnel à nos clients, ce qui est possible uniquement si nous prenons tous soin de nous-mêmes et si nous nous occupons les uns des autres. Vous joindre à une entreprise engagée à redonner et générant une incidence durable et positive dans les collectivités dans lesquelles nous travaillons et vivons. Prêt à #laisservotremarque?Soumettez votre candidature dès maintenant! Pour en savoir plus sur le service de vente chez ADP, visitez le site https://jobs.adp.com/teams-roles/sales/ #LI-DF1#LI-Hybrid BONUS POINTS FOR THESE: Preferred Qualifications Ability to successfully build a network and effectively use social media for sales. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment means plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

The Mastermind Behind the Killer Features  As a Senior Product Manager, you will work with multiple teams to help influence our product roadmap. You will work in close collaboration with your product manager and be THE reference in identifying all the latest trends on the market and shaping our new functionalities, making them more innovative than ever! Furthermore, you’ll work closely with our R&D development teams, translating client requirements into technical activities and ensuring a good understanding of the functionalities’ orientations and business objectives.   You will contribute to the roadmap of our Service line of business, which improves Self-Service and Agent Assisted Service experiences in complex service environments, and includes features like Case Assist, the Insight Panel, and integrations for Salesforce, Slack and In-Product Experiences. As our Senior Product Manager, you will:  Grab a cup of coffee and hop on a call to gather feedback from a major account. Stay on the line with the account manager to discuss takeaways. Spend a few minutes reading a competitor’s latest product briefing to see where they stand against our offering. This can be key in roadmap prioritization! Spend some time with one of our biggest clients to make sure they are properly trained in using our solution, and help our customer success team deploy the latest feature updates. Meet with engineering leads to talk about the specs of the latest enhancements you’ve been defining for the last few weeks. Hold a call with our product marketers to work on messaging, sales collateral and service offerings that are aligned with the latest improvements. Here is what will qualify you for the role: A great product manager is exceptionally good at gathering intelligence, can strategize, and knows the technical and business lingo to work alongside with an elite engineering team AND business teams. He/She also has a go-getter mentality to make things happen, is resourceful and ready to get technical. Most of all, we will be looking for: 5-8 years of experience in product management. A technology enthusiast. Someone who loves getting out of their comfort zone. Extremely good business acumen. What would make you stand out: Knowledge of Salesforce (a huge plus!). Industry experience with service or support. Strong communicator. Strong team player. From collaborating with your fellow product managers, to aligning with stakeholders and developers. And of course... a keen interest with AI solutions!  Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to hear from you! Join the Coveolife!  We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Sales Team Member, Contractor Sales Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.Our expectations:The primary function of the Sales Specialist, Pro Services is to serve as the store expert on Pro sales by providing detailed product information to both customers and other RONA associates.Your role: Maximize sales and margins by pursuing and contacting targeted customers, identifying and exploring sales opportunities by asking questions, developing action plans for sales opportunities, and abiding by Pro services monthly program, call targets, and directives, including following up on sales and quotes, maintaining inventory levels to support sales, preparing sales transactions, planning and arranging deliveries, ensuring orders are sold and tracked, and continuously establishing relationships with new and building relationships with current customers Provide excellent customer service through the daily execution of RONA customer service programs, proactively resolving root causes of customer issues Follow up on completed orders to ensure customer satisfaction Collaborate with other employees to assist customers as needed in locating, selecting, carrying, and loading merchandise in support of all customers with a focus on the Pros Open business accounts as requested and handle government accounts Maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks Complete all other duties as assigned The qualifications we are looking for: High school diploma or equivalent Ability to identify and resolve customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business At least 1 year of experience entering and submitting customer sales orders, including special orders At least 2 years of experience identifying and selling products based on customer needs or plans and following up on outstanding or incomplete customer orders, sales, or installs At least 2 years of experience in providing exceptional customer service, including greeting customers, answering phones, thanking customers for their business, pulling orders for delivery, pricing jobs, calculating job lot quantities, following up with customers, and cold calling At least 1 year of experience promoting product-related services and plans such as installations, deliveries, credit financing, or extended protection plans At least 2 years of experience in a sales environment with required sales goals or metrics At least 2 years of experience in a trade directly related to commercial sales At least 2 years business-to-business sales experience Ability to lift up to 40 pounds daily without assistance RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. POSTE TEMPS PLEIN (40H) - JOUR/SOIR ET FIN DE SEMAINE AVEC EXPÉRIENCE MINIMUM DE 2 ANS DANS LE SECTEUR DE LA CONSTRUCTION Apply Now