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Print and Marketing Supervisor CAN
Staples Canada, Brossard, QC
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you do As the Print & Marketing Supervisor, you oversee the operations for the solutionshop (printing, digital marketing, shipping and tech services). You are responsible for achieving business results based on your robust sales and services targets, while ensuring our complete internal and external service offerings are effectively being supported through a creative and consultative sales approach. You find ways to inspire our customers; you build loyalty and trust; and, you add value to the customer in ways that are meaningful to them and that help them work, learn, and grow. •Maximize sales and margin in solutionshop through the coaching and development of the Services Associates. •Model and promote service standards that drive quality orders and extremely satisfied customers. •Seek out and grow business leads within your community. •Partner in your store to support your team across levels through direct communication and leadership. •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority. •Build and maintain positive relationships with internal stakeholders, including your Business Development Manager. This includes regularly exchanging ideas and suggestions. Some of what you need •2-3 years retail experience (or any other sector focused on customer experience) •1-2 years in a Graphic Communications / Print environment is an asset •Supervisory / coaching experience •Successful completion of high school & post-secondary education is preferred •Working knowledge of graphic design principles •Be a dynamic, inspiring partner to our customers and for our associates •Curious •Approachable •Passionate •Solutions Finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Other Job Title Suggestions •Copy and Print Centre Lead •Retail Supervisor, Copy, Print and Marketing Services Additional Information •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience. •Exposure to moderate levels of noise generated by the print equipment. •You are required to stand in a stationary position for periods of time. This would occur while working on various orders. •Required to work a varying schedule to meet the needs of the business.This includes working evenings and weekends. Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Account Manager: Wide Format Print Equipment
Cansel, Montreal, QC
Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. For more information, visit us at http://www.cansel.ca. Position Summary We are searching for a dedicated and experienced professional to join Cansel’s Sales Team in the Wide-format segment in Montréal.We are looking for someone with a good understanding of the wide format print market and the value of our equipment. Your role is to identify opportunities, solve problems and satisfy needs to ensure customer satisfaction and market growth through repeat business and business development. We need a bilingual Account Manager because the individual will serve both QC and Ontario provinces. In this role, you will... • Actively hunt for new business opportunities by identifying needs of new and existing customers, following trends in the Industry market, and discovering leads. This will include on-site demonstrations and cold-calling throughout your territory.• Manage existing customer account base through regular customer contact, monitoring, and development• Provide excellent customer service to key accounts, troubleshoot customer problems and offer post-sales support services• Meet all sales target performance indicators (KPIs)• Perform sales presentations and demonstrations• Participate in trade-shows, training events or other related events as requested and required• Provide reports to Vice President on your activity and new pipelines• Requires weekly to speak to customers in English and explain technical products including Wide Format Printer features and specifications. About you... • Bilingual FRENCH / ENGLISH.• Understandable English; Level of interaction in English is 40% of the time.• Solid technical experience in the wide format print industry is an asset.• An energetic, self-starter with an entrepreneurial spirit and passion for selling in a competitive market.• Experience in an outside sales role in relevant industries.• Experience recommending, presenting, and selling a number of products based on customer needs.• Self-motivation, flexibility, drive, and superb communication and computer skills are essential.• Willingness to spend 40-60% of time on the road (locally, but occasionally overnight) servicing and visiting customers across your territory.• Driving license in good standing.• Creative problem-solving skills and business savvy. Bonus points • Familiarity with Salesforce would be a bonus Why choose us? In addition to the strong growth culture of the company, Cansel offers:1- Competitive compensation package.2- Uncapped Commission incentives for the sales team.3- Flexible extended health and dental benefits program.4- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance5- Access to on-line pharmacy6- Company vehicle program for Sales Reps.7- Employee Referral Program.8- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).9- Free access to our online courses database.10- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.11- Preferred rates on some gym memberships.12- Preferred rates on personal insurance.13- Generous long service reward program.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
Bilingual (English/French) Associate, Credit Cards
BMO Financial Group, Montreal, QC
Application Deadline:07/30/2024Address:VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceAre You Ready to Build Your Career in the Financial Services Industry while Working From Home?Yes, you read that right. This is a Remote Role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO.Our call center is the best way to learn and gain experience in financial services. Whether you are new to banking or already have experience, our call center is the right place for you!Why you will love growing your career at BMO:Culture Second to None- Our diverse and inclusive culture is one of our biggest assets. It’s our greatest measure of success. Diversity, Equity and Inclusion is part of our DNA.Employee Focused Environment- We offer flexibility from a variety of work schedules that suit your work-life priorities. Employee wellness is a priority - you have access to workshops, support and resources through our Employee Assistance Program.Competitive Compensation - We offer a comprehensive total rewards package that includes benefits you can customize, an employee share ownership program, defined contribution pension program and special employee discounts. Hourly compensation offered to evening and overnight teamsCareer Development - Our scale enables you to get practice on key transferrable skills you can use in broader roles in BMO. You will receive support from Leaders who are engaged and committed in unlocking your full potential as you grow your career with us!BMO is the place to be! -Association for Talent Development (ATD) has recognized BMO Financial Group with a 2021 BEST Award. This is the 5th time BMO has been rewarded this honor by the Association for Talent Development (ATD) that is only given to “Distinguishing corporations that demonstrate enterprise-wide success through talent development.” BMO is Ranked in the Top 10 of the “25 Best Workplaces to Grow Your Career in Canada” in Linked In’s Top 2021 list.How we’ll help you get startedWe invest in you from day one. You will receive up to 8-10 weeks of virtual classroom and on-the-job training to build the knowledge and skills you need to succeed. With learning and development at the heart of our employees’ success, we will introduce you to the world of banking and nurture your growth into future roles.What you’ll be doing Speaking to customers in a high volume, fast paced environmentHolding meaningful conversations to understand their needs and offer the right products/services to meet themQuickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting supportSpending time with your leader engaging in career coaching and learning activities to accelerate your growthWhat you’ll needPassion and curiosity to help customers meet their needs and solve their concernsCapability to critically think on your feet, multi-task and thrive in a fast-paced environment Positive, enthusiastic attitude with strong people skills Excellent Communication skills; Fluency in English and/or French (oral and written)Our Hiring ProcessShow us you’re interested by applying below. Remember to include your resume!You will receive an invitation to complete a virtual interview so you can tell us more about yourselfConnect with a recruitment partner and verify how amazing this role and our culture isPlus! Earn a cool referral bonus - for every single friend you refer and joins BMO!Don’t miss out on this opportunity. Join our team and come and see for yourself. We know you’ll love working and growing your career at BMO.This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.Compensation and Benefits:$33,850.00 - $44,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Bilingual (English/French) Associate, Credit Cards
BMO, Quebec, QC
Application Deadline: 07/30/2024Address: VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceAre You Ready to Build Your Career in the Financial Services Industry while Working From Home?Yes, you read that right. This is a Remote Role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO.Our call center is the best way to learn and gain experience in financial services. Whether you are new to banking or already have experience, our call center is the right place for you!Why you will love growing your career at BMO:Culture Second to None- Our diverse and inclusive culture is one of our biggest assets. It's our greatest measure of success. Diversity, Equity and Inclusion is part of our DNA.Employee Focused Environment- We offer flexibility from a variety of work schedules that suit your work-life priorities. Employee wellness is a priority - you have access to workshops, support and resources through our Employee Assistance Program.Competitive Compensation - We offer a comprehensive total rewards package that includes benefits you can customize, an employee share ownership program, defined contribution pension program and special employee discounts. Hourly compensation offered to evening and overnight teams Career Development - Our scale enables you to get practice on key transferrable skills you can use in broader roles in BMO. You will receive support from Leaders who are engaged and committed in unlocking your full potential as you grow your career with us! BMO is the place to be! -Association for Talent Development (ATD) has recognized BMO Financial Group with a 2021 BEST Award. This is the 5th time BMO has been rewarded this honor by the Association for Talent Development (ATD) that is only given to "Distinguishing corporations that demonstrate enterprise-wide success through talent development." BMO is Ranked in the Top 10 of the "25 Best Workplaces to Grow Your Career in Canada" in Linked In's Top 2021 list. How we'll help you get started We invest in you from day one. You will receive up to 8-10 weeks of virtual classroom and on-the-job training to build the knowledge and skills you need to succeed. With learning and development at the heart of our employees' success, we will introduce you to the world of banking and nurture your growth into future roles. What you'll be doing Speaking to customers in a high volume, fast paced environment Holding meaningful conversations to understand their needs and offer the right products/services to meet them Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support Spending time with your leader engaging in career coaching and learning activities to accelerate your growthWhat you'll needPassion and curiosity to help customers meet their needs and solve their concerns Capability to critically think on your feet, multi-task and thrive in a fast-paced environment Positive, enthusiastic attitude with strong people skills Excellent Communication skills; Fluency in English and/or French (oral and written) Our Hiring ProcessShow us you're interested by applying below. Remember to include your resume!You will receive an invitation to complete a virtual interview so you can tell us more about yourselfConnect with a recruitment partner and verify how amazing this role and our culture isPlus! Earn a cool referral bonus - for every single friend you refer and joins BMO!Don't miss out on this opportunity. Join our team and come and see for yourself. We know you'll love working and growing your career at BMO.This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$33,850.00 - $44,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Account Manager - Subsurface Technologies Equipment & Survey/Construction Supplies - Montreal
Cansel, Montreal, QC
Who we are? Cansel Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary Cansel is currently seeking an Account Manager on our Subsurface Technologies team (pipe locating & camera inspection) in Montreal.You will be responsible for consulting and selling Radiodetection & Pearpoint equipment, pin finders, laser levels & survey/construction consumable supplies (prisms, tripods, safety vests, marking paint, flagging, etc.) to our potential and existing customers, in the utility, municipal, contractors, land surveyors, engineers, construction & mining segments. One of your key goals will be to help ensure your customers growth & success.Your time will be spent conducting face to face client meetings and performing site demos within your territory to your named accounts and prospecting for new ones. You will also be using your time to sell consumables through outbound telephone calls & e-mail. In this role, you will... Strategic Sales:• Research and probe to gain a good understanding of customer’s needs and make product and service recommendations.• Conduct outbound telephone sales and correspond through e-mail• Conduct outside calls and Demonstrations to potential and existing customers• Participate in strategic account sales programs• Understand, position, and sell the full consumable portfolio of Cansel offerings (cross-selling)Business Development:• Perform sales business development from an existing customer portfolio• Explore new growth opportunities to meet or exceed revenue targets• Manage existing accounts and achieve forecasted revenue targets• Work closely with the Remote Sales Manager and Territory Sales Team to identify opportunities and engage the appropriate resources to develop them• Work with the Sales Team on campaign-based projects• You will be part of the named accounts team collaborating with our Customer Service Team and Outside Sales Professionals• Maintain excellent customer service relations and activity records in Salesforce (CRM) About you... As a member of the Cansel Sales Team, the Account Manager should possess the following qualifications to be successful:• Experience with Pipe & Cable Locating and or Camera Inspection• Strong desire & genuine interest in our customers’ business• Strong customer service, interpersonal communication, & telephone skills• Strong ambition to meet and exceed revenue targets• Ability to foster strong workplace relationships to create a positive work environment• Able to travel within your territory & do overnight sales trips when required• An energetic, initiative-taking individual able to work within a team environment and possesses the ability to work with minimal supervision• Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in and at times fast paced• Have good time management skills Bonus points • Field experience in general underground infrastructure• Mechanical aptitude• Knowledge of computer information systems, including Salesforce, Microsoft Office, or similar systems• Previous Sales or Customer Service Experience an asset Why choose us? In addition to the strong growth culture of the company, Cansel offers:1. Competitive compensation package.2. Uncapped Commission incentives for the sales team.3. Flexible extended health and dental benefits program.4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance5. Access to Virtual Medical Care6. Access to Virtual Mental Health Services7. Employee Assistance Program (EAP)8. Access to on-line pharmacy9. Employee Share Ownership Plan10. Company vehicle program for Sales Reps.11. Peer to Peer Recognition Program12. Employee Referral Program.13. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).14. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.15. Preferred rates on some gym memberships.16. Generous long service reward program.17. Access to Luxury Corporate vacation properties18. Scholarship Program for Employee’s Children19. Corporate Fundraising events
Retail Account Representative
Rogers, Montreal, QC
Retail Account Representative Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we're excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what's right for our customers needs, every time. At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity! We are looking for a Retail Account Representative Responsibilities: Manage assigned store territory to execute on key priorities and metrics Build relationships with assigned store's sales reps and management to achieve quotas and deliver on priorities Assist in designing and developing promotions to achieve targeted market share and revenue within territory Train and coach Retailer's Associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Rogers Suite of Products Market Share for new and existing Rogers customers Work with Retailers to plan and organize exclusive Rogers and FIDO Weekend Events and onsite duty demo days Develop and execute Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share Timely customer issue resolution and response to Retailer's escalations/inquiries Analyze sales reports and territory sales breakdown by market/banner Assign targets and build plans with Retailers based on percentage of contribution Gather and provide feedback on market insights and competitive intelligence for assigned territory Ensure Rogers/FIDO/Chatr and residential cable products are properly represented (end-caps, functional demo's, current collateral, etc.) Monitor inventory levels and report issues and recommendations to Management Qualifications: Post-secondary education in a business-related discipline with between 3 and 5 years' experience in the Telecommunications Industry Demonstrated technical competence with MS Office - Word, PowerPoint, Excel, Outlook, and other systems and office automation equipment Excellent analytical, problem solving, planning, and organizational skills Solid interpersonal, communication, and relationship-building skills Ability to work independently and as a team member Territory management experience is preferred Ability to work effectively under pressure in a fast paced environment Willingness to work flexible hours to meet changing deadlines Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 75% Posting Category/Function: Sales & Account Management Requisition ID: 282430 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Retail Location: Montreal, QC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Sales Rep, QC, Retail Sales, Equity, Sales, Quality, Retail, Finance
Retail Account Representative
Rogers, Montreal, QC
Retail Account Representative Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we're excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what's right for our customers needs, every time. At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity! We are looking for a Retail Account Representative Responsibilities: Manage assigned store territory to execute on key priorities and metrics Build relationships with assigned store's sales reps and management to achieve quotas and deliver on priorities Assist in designing and developing promotions to achieve targeted market share and revenue within territory Train and coach Retailer's Associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Rogers Suite of Products Market Share for new and existing Rogers customers Work with Retailers to plan and organize exclusive Rogers and FIDO Weekend Events and onsite duty demo days Develop and execute Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share Timely customer issue resolution and response to Retailer's escalations/inquiries Analyze sales reports and territory sales breakdown by market/banner Assign targets and build plans with Retailers based on percentage of contribution Gather and provide feedback on market insights and competitive intelligence for assigned territory Ensure Rogers/FIDO/Chatr and residential cable products are properly represented (end-caps, functional demo's, current collateral, etc.) Monitor inventory levels and report issues and recommendations to Management Qualifications: Post-secondary education in a business-related discipline with between 3 and 5 years' experience in the Telecommunications Industry Demonstrated technical competence with MS Office - Word, PowerPoint, Excel, Outlook, and other systems and office automation equipment Excellent analytical, problem solving, planning, and organizational skills Solid interpersonal, communication, and relationship-building skills Ability to work independently and as a team member Territory management experience is preferred Ability to work effectively under pressure in a fast paced environment Willingness to work flexible hours to meet changing deadlines Schedule: Full time Shift: Variable Length of Contract: No Selection Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 75% Posting Category/Function: Sales & Account Support Requisition ID: 282360 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Retail Location: Montreal, QC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Sales Rep, QC, Retail Sales, Equity, Sales, Quality, Retail, Finance
Private Banker 3, Montreal Qc
Scotiabank, Montreal, QC
Requisition ID: 191861Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Private Banker possesses strong knowledge of customized commercial lending, risk management, financial products and services, wealth management and retail lending. The incumbent has comprehensive experience and product knowledge to deliver service and customized lending solutions consistent with high net worth client needs. This position focuses on generating new clients and the cross-sell, up-sell, and retention of existing high value Wealth Management clients. Responsible for identifying high net worth prospects with complex lending needs in target markets, developing acquisition strategies, growing relationships, maintaining a sustainable prospect sales pipeline, conducting sales calls and qualification of opportunities based on customer information and due diligence. The role is a key business development position with elevated new business objectives for lending, fees, deposits and referrals to business line partners. Is this role right for you? In this role you will: Lead Portfolio Management and Risk Mitigation by:Working directly with Retail credit adjudication (ACE) or with Wealth Credit Solutions for customized credit, negotiate standard Bank terms, conditions, structuring fees, interest rates and documentation.Providing relationship banking and the highest quality of administrative support to a portfolio of complex, high net worth clientsManaging client relationships to ensure that credit facilities and accounts are operating satisfactorily.Acting as the client's Primary Relationship Manager (PRM) by utilizing the Financial Planning process to develop an in-depth understand of the client's needs, and maintaining SPCG service standards regarding proactive contact, and maintaining the client contact database.Drive business development, maintaining a strong market profile with assigned partners and business channels:Actively marketing customized Private Banking credit solutions (Total Wealth Credit Solution), to support wealth creation or diversification strategies, insurance solutions, currency and interest rate risk management.Developing and executing new business strategies to attract and retain high net worth clients. Develop client management plans and make referrals that result in deeper client relationships.Develop an in-depth understanding of client needs and proactively make referrals to: Private Investment, Counsel, Scotiatrust, ScotiaMcLeod, Hollis Wealth, Commercial and Retail Bank.Maintain Operational Effectiveness by:Providing direction, guidance and support to the Manager, Client Services as required, through coaching and periodic participation in Service Meetings and Skill Buildings sessionsReviewing and resolving client concerns and issues and ensure that the Bank's Customer Complaint Resolution Process is in place and effective.Ensuring compliance with regulatory requirements and guidelines, including Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, Know Your Customer, CDIC, Occupational Health & SafetyManage Credit Risk management by:Ensuring credit facilities operate within authorized terms and conditionsDeveloping sound commercial underwriting skillsEnsuring security documentation is accurately prepared, complete, registered and renewed as required Building effective working relationships across the team and with various business line and corporate function contactsFacilitating a culture of open and honest communicationActively share knowledge and experience to enhance the development of all team members Do you have the skills that will enable you to success in this role? We'd love to work with you if you have: Minimum 5 years of commercial lending or small business banking experience and retail business banking experience preferredEstablished network of High Net Worth clients in the Canadian Banking industryThe incumbent must would benefit with 3 to 5 years of Managerial Commercial, Small Business and/or Retail Banking experience, dealing with high net worth clients and sophisticated financing requirements.Must be an experienced banker with exceptional interpersonal, leadership and business development skillsUniversity degree (BComm, MBA , CFA), in addition to industry courses (eg. CSC, PFP, CFP) is assetBilingual in English and French is required. Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele. What’s in it for you? A competitive compensation and benefits packageAbility to make a lasting impact on an assigned book of customersAn inclusive culture where we value and recognize our employees’ contributionsAn organization committed to making a difference in our communities - for you and your customers Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Senior Credit Solutions Manager, Commercial Banking - Montreal
Scotiabank, Montreal, QC
Requisition ID: 196042Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeContributes to the overall success of Canadian Business Banking, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives while also ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures.The Senior Credit Solutions Manager (Sr.CSM) provides financial solutions for clients through various tasks such as risk analysis, deal structuring, credit pricing, negotiation and presentation in concert with the Senior Client Relationship Manager “SCRM”. The incumbent interfaces directly with clients, in partnership with the SCRM. The Sr. CSM liaises with Global Risk Management through the credit decision-making process.The incumbent is a specialist in credit and provides financial solutions for clients through various tasks such as risk analysis, deal structuring, credit pricing, negotiation and presentation. He/She manages a customer portfolio of moderate to higher complexity.The incumbent is responsible for ensuring their portfolio meets compliance to various credit metrics as well as monitoring the portfolio to identify any negative trends. The incumbent works closely with the SCRM, Credit Analysts and Service Specialists.Accountabilities: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Contributes to the profitable development of Canadian Business Banking by:Ensuring the timely analysis, structuring and presentation of credit proposals;Providing prompt and sound recommendations in the analysis and presentation of credit proposals; Ensuring effective communication with the SCRM to clearly convey the rationale for decisions, so that they may respond effectively to clients;Recommending pricing for loans and credit-related fees yielding a return commensurate with risk and due regard to profit, administration and competitive considerations;Recommending terms, conditions and covenants to provide a viable banking proposal to the client within sound credit lending practices;Restructuring marginal proposals into bankable deals where possible;Providing guidance and counsel to SCRM, so that they may better serve clients’ needs.Ensures the accurate communication and effective and timely implementation of the terms and conditions of an authorization by:Reviewing all authorizations to ensure accuracy, completeness and clarity;Ensuring prompt follow-up for acceptance of the authorization and reacting swiftly to any problems, amendments, extensions, reporting to senior management and SCRM where necessary; Promptly and effectively addressing issues surrounding the adequacy, quality and completeness of loan documentation and security;Liaising with SCRM to ensure any required changes and follow-up for the accurate execution and delivery of same prior to disbursement of funds.Ensure the ongoing quality of the assigned credit portfolio through control and administration of the specific conditions and reporting requirements, as specified in individual authorizations are adhered to by:Directing and assisting Credit Analysts (CA)/ Service Specialists (SS) in the detailed evaluation of all information received, reporting deficiencies or any negative findings to senior management;Adhere to any regulatory and internal Bank policies and requirements;Advising senior management of any credit weakness developing within individual accounts, by ongoing awareness and analysis of relevant financial, legal, political, technological and industry information.Provide coaching/counselling/Oversight to Credit Analysts by:Developing the credit competencies of the CA’s in relation to assigned accounts;Providing timely performance feedback on credit analysis presented.Champion and support a culture of diversity and other initiatives aligned with the Bank Strategy.Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.Champions a high performance environment and contributes to an inclusive work environment. Education: University degree in business or economics or other Business Specialty background.Commitment to participate in other training requirements as determined by the Bank from time to time.Skills/Work Experience: Previous work experience of at least 2-5 years is preferred.In-depth knowledge of the Bank’s lending policies, practices and procedures, as well as an awareness of business trends economic, technological, social, legal and political conditions and factors which could affect the viability of a credit.A solid knowledge and understanding of financial statements and accounting principles and policies is a must.Excellent risk assessment and credit skills and ability to structure deals.Strong understanding of loan documentation.Strong knowledge of Canada’s financial services marketplace and of the assigned market area’s key industries, major customers and competitive positioning within the assigned market areas.Solid understanding of the Canadian Business Banking objectives, strategies and structures. To complement this, the incumbent must possess tactical planning skills and implementation/ management skills.Good sales management, coaching, relationship building and leadership skills are essential, along with the ability to influence and motivate others.Must set a positive example of change and encourage others to do the same.Strong interpersonal skills are essential for business development/customer relationship building and to facilitate a positive and effective team environment.Must be able to effectively articulate their views to all levels both within the Bank and externally in the marketplace.Strong personal computer skills and familiarity with word processing, spreadsheet software and planning tools are necessary as the incumbent uses a PC for a variety of communication, sales management and general information activities including preparing documents, monitoring results and responding to enquiries.Strong knowledge of commercial Banking products and services, including systems, routines and operating procedures.Thorough knowledge of Bank’s business lending and deposit products and services, and customer profitability model.Thorough knowledge of competitor offerings and alternative sources of financing.Good knowledge of products and services provided by the Bank’s specialized sales forces and other delivery channels such as Global Banking & Markets, Global Transaction Banking, Global Wealth Management, Retail & Small Business Banking, etc.Thorough knowledge of all commercial management platforms.Working knowledge of services provided by support areas such as Shared Services Business Support. Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. No travel. Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and will serve an English and French-speaking clientele frequently. Location(s): Canada : Quebec : Montreal-est || Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Service Transition Manager [OneIT]
WSP Canada, Montreal, QC
Position Summary The Service Transition Manager in Operational Readiness operates between Service Design and Service Operations to ensure effective, efficient and safe transition of new or modified services and processes into the operational environment. Job Responsibilities: Responsibilities of this role include (but are not limited to): Create awareness and ensure engagement between the IT Project Management Office and the Front Line Services Hub organizations, this includes IT Partners and other 3 rd parties working as part of the Hub operation. Work within the processes and operating procedures defined. Ensure support and operational teams, including 3 rd party suppliers and IT partners, can seamlessly support any new or changed services through effective training, documented knowledge transfer etc. Work with the Enterprise ITSM Asset & Configuration Management team to ensure that the CMDB is updated to accurately reflect additions or changes. Ensure the Service Catalogue is maintained through 'the project' to reflect any changes to existing services (descriptions, SLAs etc.) and to make sure that any new or retired services are also added/archived. Work with IT Project Management Office and Front Line Services Operational teams to ensure that identified 'project' risks and issues are clearly assessed, addressed and/or accepted before Change Enablement to protect the live environment and to prevent business impact. Work with Front Line Services operational teams and regional Business Partners to set correct expectations on the performance and use of new or changed services. Ensure Lessons Learned are captured for continuous improvement of the Service Transition process and standard operating procedures. Contribute to other continual service improvement activities by providing inputs based on experience and observations and through feedback. Support transitional activities as required as operations are internalized. Skills and Qualifications: Required A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard. Solid knowledge and experience of ServiceNow. Enthusiasm and dedication to drive continual improvement and, or change. Excellent analytical and communication (both verbal and written) skills. Experience of working to (and exceeding) Service Level Agreements. Process and detail orientated with a methodical and planned approach to achieving goals. Ability to quickly gain the confidence of the business and trust of colleagues through building efficient working relationships and by exhibiting excellent communication, negotiation and influencing skills. Achieve desired outcomes and engender a collaborative approach with project delivery teams and IT partners/suppliers through effective engagement and communication. Be comfortable with challenging (for the right reasons) and where necessary pushing back. Act as an advocate for the IT Organization both externally and internally. Preferred Bachelor's degree in Information Technology or a related field. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
District Sales Manager for Marine Division, Western Canada
BRP, Valcourt, QC
YOU'LL HAVE THE OPPORTUNITY TO: Achieve or exceed wholesale, retail, Parts, Accessories & Apparel, network optimization targets (NCO) for your sales district. Strategically target accounts according to their present and potential revenue, cost to sell/service, and the likelihood of growth. Gain thorough product and program knowledge. Increase market share by advising dealers on the maintenance of proper stocking levels, based on their specific business plan, in order to keep dealers focused and growing. Utilize sales tools and schedule times to organize dealer visits, manage relationships, and deliver on dealer-specific action plans (up to 6 visits per year by dealers). Coach and upskill the network in ways that ensure sales objectives are achieved and dealer performance is consistent. Grow dealer networks by working collaboratively with the business development manager to open new accounts respecting the NCO Strategy. Provide exceptional customer service through immediate response to dealer requests. Proactively manage achievement vs profitability/sales goals. Proactively contribute to key district events and district-specific marketing initiatives utilizing available tools to increase wholesale and retail results. Increase dealer engagement through relationship-building, coaching, and sales training. Support dealer product sales through attendance of boat shows, trade shows, and dealer events. Effectively manage district travel budget. Ensure collaboration and communication with teammates and other departments. Other duties as assigned. YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: Bachelor's degree in business or a related field. Minimum three (3) years of related experience such as past wholesale sales or retail management, preferably within the marine, Powersports or automotive industry; Boat industry experience preferred. Self-motivated and disciplined. Proven relationship management and B2B and B2C outside sales skills. Tolerance for ambiguity and a high level of flexibility/adaptability. Strong territory management system and approach. Must present a positive and professional appearance with excellent communication and presentation skills. Ability to stay informed on current industry trends and apply information to sales opportunities. Problem-solving, confidence, and the ability to react quickly with well thought out strategic business decisions. Strong influence and persuasion skills. Significant knowledge of the retail environment with a proven track record in “closing the sale”. Strong organizational skills and aptitude for mathematics. REQUIREMENTS Availability to travel. The selected candidate must reside within their assigned sales district. Will be covering the following Provinces:- North West Ontario- Manitoba- Saskatchewan- Alberta- British Colombia ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation - You want it, we have it: Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams. Generous paid time away: winding down is as important as creating the future of recreational products. Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered. Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs. Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters. What about some feel good extras: Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you. Summer schedule: time flies at BRP, so we hit pause to enjoy it. Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times. Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together. Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience. WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. #LI-Remote #LI-GB1
S2-Finance and Accounting-Accounts Payable Services
WSP Canada, Montreal, QC
This role is an exciting opportunity for those of you who are fluent in English and French aiming to fully exploit your communication and troubleshooting skills. As an Accounts Payable Agent - Invoice Entry you will be mainly responsible for processing supplier invoices as well as other related accounts payable activities; such as receiving documents sent by suppliers and inquiries management - providing support for our internal client/ external vendors on Procure-to-Pay processes. To succeed in the role, you will need to have abilities to pay to attention to details and stay organized. This job often requires direct communication with various stakeholders: vendor, clients, internal stakeholders (project managers or colleagues from different departments) and therefore, strong communication skills are required. This position is an excellent opportunity for beginners to Accounts Payable as we will provide full training and the tools required to help you succeed, however for those applicants with prior experience this will be considered a plus.Pourquoi choisir WSP? Nous valorisons une culture d'inclusion et d'appartenance et nous nous engageons à la préserver. Notre politique de travail flexible - Nous reconnaissons l'importance de l'équilibre entre nos vies professionnelles et privées et nous vous encourageons à trouver le vôtre. Nous vous soutenons dans toutes les sphères de votre vie de façon à assurer votre entière présence, au travail comme à la maison. Une histoire de réussite canadienne - Chez WSP, nous sommes fiers de porter le rouge et blanc de notre magnifique pays et de montrer au monde tout ce que le Canada a à offrir. Rendre le monde qui nous entoure meilleur - De l'environnement aux infrastructures routières, en passant par les bâtiments et l'aménagement des terres, WSP façonne notre pays. D'excellentes perspectives de carrière - Nous sommes en pleine croissance et chaque jour, nous tâchons de nous surpasser. Nous sommes ouverts à vos idées et souhaitons tenter de nouvelles choses. WSP, c'est adopter une culture de collaboration exceptionnelle avec des collègues qui se distinguent aussi bien par leurs compétences que par l'humilité dont ils font preuve dans leur travail d'une grande importance. Venez découvrir notre fantastique équipe!Nous offrons à nos employés des salaires concurrentiels, des options de travail flexibles, une culture d'entreprise exceptionnelle et des avantages sociaux complets axés sur les employés, dont une plateforme en ligne de santé et de mieux-être, ainsi que des programmes d'épargne intéressants et une vision claire pour l'avenir.#NousSommesWSPWhat you will do : Process supplier invoices in Oracle; Perform vendor account reconciliations when needed; Ensure timely follow-ups, when needed, with internal (approvers, coders) and external (suppliers) stakeholders; Timely answer emails (calls rarely) and handle escalations (internal & external), related to Accounts Payable process; Perform other tasks related to inquiries management or invoice entry activities. What you bring: Proficiency in French and English; Basic knowledge of Oracle or another ERP system is a plus; Excellent communication skills; Excellent knowledge of Microsoft Office Suite; Knowledge of Procure-to-Pay process is a plus; Experience in customer service-related tasks is a plus ; University Degree or relevant work experience; Able to efficiently manage time, set priorities and complete multiple tasks simultaneously; Attention to details paired with good analytical abilities; Work experience in a shared service, process driven, or service center environment is a plus. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Bilingual Service Representative, Deposit and Payment Operations
BMO, Montreal, QC
Application Deadline: 06/23/2024Address: 105-119-129 rue St-Jacques OJob Family Group:Customer Shared Services#B2COperationsPlease note this is a Hybrid role.Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.Analyzes data and information to provide insights and recommendations.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.May perform quality control and training.Organizes work information to ensure accuracy and completeness.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.Checks and reconciles information and documentation to ensure accuracy and completeness.Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge and experience using relevant systems and technology.Knowledge and understanding of the business unit's key products and services, processes and controls - Good.Knowledge of the risk and regulatory requirements of the business - Good.Prioritization skills - Good.PC skills (MS Word, Excel, PowerPoint) - Good.Ability to multi-task in a fast-paced environment.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Bilingual (English, French) - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$35,000.00 - $52,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Bilingual Service Representative, Deposit and Payment Operations
BMO Financial Group, Montreal, QC
Application Deadline:06/23/2024Address:105-119-129 rue St-Jacques OJob Family Group:Customer Shared Services#B2COperationsPlease note this is a Hybrid role.Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.Analyzes data and information to provide insights and recommendations.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.May perform quality control and training.Organizes work information to ensure accuracy and completeness.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.Checks and reconciles information and documentation to ensure accuracy and completeness.Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge and experience using relevant systems and technology.Knowledge and understanding of the business unit’s key products and services, processes and controls - Good.Knowledge of the risk and regulatory requirements of the business - Good.Prioritization skills - Good.PC skills (MS Word, Excel, PowerPoint) - Good.Ability to multi-task in a fast-paced environment.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Bilingual (English, French) - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.Compensation and Benefits:$35,000.00 - $52,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Bilingual Service Representative, Deposit and Payment Operations
BMO Financial Group, Montreal, QC
Application Deadline:06/23/2024Address:105-119-129 rue St-Jacques OJob Family Group:Customer Shared Services#B2COperationsProvides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.Analyzes data and information to provide insights and recommendations.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.May perform quality control and training.Organizes work information to ensure accuracy and completeness.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.Checks and reconciles information and documentation to ensure accuracy and completeness.Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge and experience using relevant systems and technology.Knowledge and understanding of the business unit’s key products and services, processes and controls - Good.Knowledge of the risk and regulatory requirements of the business - Good.Prioritization skills - Good.PC skills (MS Word, Excel, PowerPoint) - Good.Ability to multi-task in a fast-paced environment.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Bilingual (English, French) - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.Compensation and Benefits:$35,000.00 - $52,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Remote Bilingual Associate (English/French), Everyday Banking/Credit Cards
BMO Financial Group, Montreal, QC
Application Deadline:06/26/2024Address:VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceAre You Ready to Build Your Career in the Financial Services Industry while Working From Home?Yes, you read that right. This is a Remote Role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO.Our call center is the best way to learn and gain experience in financial services. Whether you are new to banking or already have experience, our call center is the right place for you!Why you will love growing your career at BMO:Culture Second to None- Our diverse and inclusive culture is one of our biggest assets. It’s our greatest measure of success. Diversity, Equity and Inclusion is part of our DNA.Employee Focused Environment- We offer flexibility from a variety of work schedules that suit your work-life priorities. Employee wellness is a priority - you have access to workshops, support and resources through our Employee Assistance Program.Competitive Compensation - We offer a comprehensive total rewards package that includes benefits you can customize, an employee share ownership program, defined contribution pension program and special employee discounts. Hourly compensation offered to evening and overnight teamsCareer Development - Our scale enables you to get practice on key transferrable skills you can use in broader roles in BMO. You will receive support from Leaders who are engaged and committed in unlocking your full potential as you grow your career with us!BMO is the place to be! -Association for Talent Development (ATD) has recognized BMO Financial Group with a 2021 BEST Award. This is the 5th time BMO has been rewarded this honor by the Association for Talent Development (ATD) that is only given to “Distinguishing corporations that demonstrate enterprise-wide success through talent development.” BMO is Ranked in the Top 10 of the “25 Best Workplaces to Grow Your Career in Canada” in Linked In’s Top 2021 list.How we’ll help you get startedWe invest in you from day one. You will receive up to 8-10 weeks of virtual classroom and on-the-job training to build the knowledge and skills you need to succeed. With learning and development at the heart of our employees’ success, we will introduce you to the world of banking and nurture your growth into future roles.What you’ll be doing Speaking to customers in a high volume, fast paced environmentHolding meaningful conversations to understand their needs and offer the right products/services to meet themQuickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting supportSpending time with your leader engaging in career coaching and learning activities to accelerate your growthWhat you’ll needPassion and curiosity to help customers meet their needs and solve their concernsCapability to critically think on your feet, multi-task and thrive in a fast-paced environment Positive, enthusiastic attitude with strong people skills Excellent Communication skills; Fluency in English and/or French (oral and written)Our Hiring ProcessShow us you’re interested by applying below. Remember to include your resume!You will receive an invitation to complete a virtual interview so you can tell us more about yourselfConnect with a recruitment partner and verify how amazing this role and our culture isPlus! Earn a cool referral bonus - for every single friend you refer and joins BMO!Don’t miss out on this opportunity. Join our team and come and see for yourself. We know you’ll love working and growing your career at BMO.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.Compensation and Benefits:$33,850.00 - $44,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Remote Bilingual Associate (English/French), Everyday Banking/Credit Cards
BMO, Quebec, QC
Application Deadline: 06/26/2024Address: VIRTUAL61 - HomeRes - QC - BMOJob Family Group:Retail Banking Sales & ServiceAre You Ready to Build Your Career in the Financial Services Industry while Working From Home?Yes, you read that right. This is a Remote Role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO.Our call center is the best way to learn and gain experience in financial services. Whether you are new to banking or already have experience, our call center is the right place for you!Why you will love growing your career at BMO:Culture Second to None- Our diverse and inclusive culture is one of our biggest assets. It's our greatest measure of success. Diversity, Equity and Inclusion is part of our DNA.Employee Focused Environment- We offer flexibility from a variety of work schedules that suit your work-life priorities. Employee wellness is a priority - you have access to workshops, support and resources through our Employee Assistance Program.Competitive Compensation - We offer a comprehensive total rewards package that includes benefits you can customize, an employee share ownership program, defined contribution pension program and special employee discounts. Hourly compensation offered to evening and overnight teams Career Development - Our scale enables you to get practice on key transferrable skills you can use in broader roles in BMO. You will receive support from Leaders who are engaged and committed in unlocking your full potential as you grow your career with us! BMO is the place to be! -Association for Talent Development (ATD) has recognized BMO Financial Group with a 2021 BEST Award. This is the 5th time BMO has been rewarded this honor by the Association for Talent Development (ATD) that is only given to "Distinguishing corporations that demonstrate enterprise-wide success through talent development." BMO is Ranked in the Top 10 of the "25 Best Workplaces to Grow Your Career in Canada" in Linked In's Top 2021 list. How we'll help you get started We invest in you from day one. You will receive up to 8-10 weeks of virtual classroom and on-the-job training to build the knowledge and skills you need to succeed. With learning and development at the heart of our employees' success, we will introduce you to the world of banking and nurture your growth into future roles. What you'll be doing Speaking to customers in a high volume, fast paced environment Holding meaningful conversations to understand their needs and offer the right products/services to meet them Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support Spending time with your leader engaging in career coaching and learning activities to accelerate your growthWhat you'll needPassion and curiosity to help customers meet their needs and solve their concerns Capability to critically think on your feet, multi-task and thrive in a fast-paced environment Positive, enthusiastic attitude with strong people skills Excellent Communication skills; Fluency in English and/or French (oral and written) Our Hiring ProcessShow us you're interested by applying below. Remember to include your resume!You will receive an invitation to complete a virtual interview so you can tell us more about yourselfConnect with a recruitment partner and verify how amazing this role and our culture isPlus! Earn a cool referral bonus - for every single friend you refer and joins BMO!Don't miss out on this opportunity. Join our team and come and see for yourself. We know you'll love working and growing your career at BMO.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$33,850.00 - $44,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Bilingual Service Representative, Deposit and Payment Operations
BMO, Montreal, QC
Application Deadline: 06/23/2024Address: 105-119-129 rue St-Jacques OJob Family Group:Customer Shared Services#B2COperationsProvides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.Analyzes data and information to provide insights and recommendations.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.May perform quality control and training.Organizes work information to ensure accuracy and completeness.Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.Checks and reconciles information and documentation to ensure accuracy and completeness.Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge and experience using relevant systems and technology.Knowledge and understanding of the business unit's key products and services, processes and controls - Good.Knowledge of the risk and regulatory requirements of the business - Good.Prioritization skills - Good.PC skills (MS Word, Excel, PowerPoint) - Good.Ability to multi-task in a fast-paced environment.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good.Bilingual (English, French) - Good.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Compensation and Benefits:$35,000.00 - $52,000.00Pay Type:SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.