Overview of salaries statistics of the profession "Spa Concierge in Canada"

Auberge 5 étoiles Relais & Châteaux en bord de lac, le Manoir Hovey recherche un Réceptionniste, pour rejoindre notre équipe à partir du printemps.Sous la direction du Concierge et Superviseure de Réception, le Réceptionniste aura pour principales missions :· Accueillir les clients à leur arrivée, les accompagner à leur chambre en leur donnant les informations de bases au sujet de l'hôtel et de leur séjour.· Prendre des réservations au téléphone, et traiter celles qui proviennent du système de réservation en ligne de façon adéquate.· Effectuer le départ des clients et procéder au paiement. S'assurer que leur séjour a été à la hauteur de leurs attentes.· Répondre aux questions des clients, au téléphone et aux courriels.· Assurer un service 5 étoiles et en accord avec les standards Relais & Châteaux en tout temps.Avantages:Équipe jeune et dynamiqueRabais à nos restaurants & à notre SpaStationnementUniforme fourniRabais dans les propriétés Relais & Châteaux · Excellente présentation et sens de l'Accueil· Aptitudes pour le service à la clientèle· Attitudes et comportement professionnels (aptitudes pour le travail d’équipe, autonomie, dynamisme, entregent, honnêteté, polyvalence, sens de l’initiative, sens de l’organisation, etc.)· Connaissance du français et de l’anglais. La maîtrise d’autres langues constitue un atout· Capacité à effectuer des transactions monétaires· Méthode, rapidité et précision· Connaissance de l'outil informatique (Microsoft Office, Google Docs/Drive Gmail, etc.)

Company DescriptionJoin the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionVIP Concierge First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. What is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf CoursesAutomatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with AccorWhat you will be doing: Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is providedAssist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicableMeet and greet whenever possible, and ensure personal contact at a minimum of once during the guest's stayEmpower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recoveryMust be available for shift work including weekends, mornings, and eveningsTo provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guestsTo provide accurate and detailed information about dining and lounge areas and all other hotel related servicesTo provide accurate and detailed information in regards to our Resort Activity offerings, in addition to assisting with reservationsTo offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting eventsLead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relationsTo provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and proceduresTo assist guests with their various in-house requests through Royal Service ManagerTo assist guests with Dining information and reservations through our Open Table Guest Centre reservation systemTo assist guests with Resort Activity and Spa information and facilitate reservations as requested in UrVenue.To assist guests with Golf information and liaise reservations as requestedTo log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE applicationTo assist with any special requests the guest may haveOther duties as assignedQualificationsYour experience and skills include:Minimum 2 year's previous Hotel experience in Front Office, Guest Services, Concierge or Royal ServiceLes Clefs d'Or membership an asset, or are currently working towards membershipExceptional interpersonal and organizational skills; written and verbal communications skillsStrong guest service orientation and a passion for delivering outstanding serviceDegree or Diploma in Hospitality Management is an assetFood & Beverage Experience an assetHigh attention to detailSecond language is an assetStrong guest service orientation and a passion for delivering outstanding serviceExceptional interpersonal and organizational skills; written and verbal communications skillsExcellent knowledge of Micros-Opera PROPERTY ManagerStrong working Knowledge of Microsoft Office SuiteAbility to work independently and prioritize responsibilitiesComplete knowledge of all hotel's facilities and tourist attractions/ activities in the Town of BanffClean driving record and Class 5 licenseYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connectionsAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAPPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.comSalary: . Date posted: 04/17/2024 06:08 AM

Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!What is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorJob DescriptionWhat you will be doing:Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognitionProvide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available servicesDevelop and maintain strong guest relationships to ensure Fairmont Gold loyaltyHandle all Fairmont Gold comments/concerns. Collect this feedback to improve on quality of Fairmont Gold Service and ProductDevelop and maintain contact with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels and ResortsDevelop an engaged, enthusiastic and guest driven team through recruitment, training, personal and professional development and recognitionProvide guidance and motivation to the Fairmont Gold teamDevelop/update job descriptions, JTC's, training manuals, systems and procedures for all positions are clearly documented and easily accessibleEnsure that Guest and Colleague concerns are resolved in a professional and timely mannerCoach and mentor colleagues. Creating an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and ResortsConduct performance management in a timely mannerEstablish effective goals, measurements and action plans for the department; EES, GSI, H&S, ECO, Richey and FinancialRepresentative on the Fairmont President's Club hotel wide committee ensuring guest expectations are met and exceededMaintain/Exceed company core standards for Fairmont Gold Product and ServiceEffective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as requiredMember of the hotel revenue management team (Yield)Maximization of revenue by balancing daily A.R.R. and occupancyWork with Revenue Manager, Reservations Manager, Director of F&B, Sales Manager & Front Office Manager to ensure strategies are in place to maximize Fairmont Gold revenue opportunitiesMaintain department efficiency/productivityInvolvement in annual operations budget -expenses, staffing levels and productivityComplete month end commentaries with outlook and planning toward future monthsCrisis management and BCP plans for the departments of Fairmont GoldExecute departmental Health & Safety mandate including WCB policies and practicesEnsure existing Environmental initiatives are adhered to and new ideas submitted when possibleDepartmental payroll administrationQualificationsYour skillset includes:Minimum of 2 years, 4 Diamond Hotel Concierge or Front Office Leadership experienceMember of Clefs d'Or an assetProven commitment to Guest Service and exceeding guest expectationsProven ability to effectively lead, motivate and develop your teamStrong guest service orientation and training skills backgroundHighly motivated, organized, goal and results oriented individual who thrives under pressureExcellent organizational, written/verbal communication and interpersonal skillsProfessional in presentation and demeanorComprehensive knowledge of Front Office operations, policies and proceduresOperational knowledge of Micros Fidelio Opera, Excel and WordPhysical Aspects of Position:Constant standing and walking throughout shiftAdditional InformationVisa Requirements: Applicants must be legally eligible to work in Canada.APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.comWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:09 AM

Company DescriptionJoin the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionRepresenting The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resortsWhat you will be doing:Lead, teach, coach, and inspire the Night Audit team to turn moments into memoriesActive part of the Emergency Response team, working closely with hotel security teamResponsible for team building and growth via, monthly meetings, training, colleague follow up and performance reviewsAccurately posting all guest and group chargesAssisting with daily Front Desk procedures/tasks including check in's and outsCompleting duty management responsibilities for the hotel QualificationsYour experience and skills include:Minimum 2 years previous Front Desk supervisory experience in a Large Hotel preferredExcellent knowledge of Micros-Opera Property Manager, word and excelPrevious working experience in Royal Service and or dealing with guest recovery with excellent recoveryGraduate of Hotel Management or Hospitality program an assetExcellent written and verbal skills with a high attention to detail requiredYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connectionsAdditional InformationWhat is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria Comprehensive benefits package Medical, Vision & DentalEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.Salary: . Date posted: 04/17/2024 06:09 AM

The Quarterdeck Inn & Marina Resort offers full-service comfort and hospitality to ensure a relaxing stay. Surrounded by nature just a short walk from downtown Port Hardy, the hotel offers an inviting destination for travelers seeking to experience world-class guided fishing charters, whale watching cruises and hiking along the area’s pristine beaches.Each of the hotel’s 40 rooms and suites welcomes in the beauty of our surroundings with sweeping ocean views and a comfortable coastal design. Select accommodations are available for guests traveling with pets. Enjoy a grab to go breakfast or buffet breakfast each morning, onsite parking, a business center and Wi-Fi in all rooms and social areas. The hotel also offers great food and cocktails at the Quarterdeck Restaurant with patio. Additional amenities include an onsite beer and wine store and two meeting rooms.Essential Duties and Responsibilities• Maintain an inventory of vacancies, reservations, and room assignments of hotel• Register arriving guests and assign hotel rooms• Answer enquiries regarding hotel services and registration by a variety of means, provide information about hotel services and respond to guests' complaints, if necessary• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems• Present statements of charges to departing guests and receive payment• Other duties as assigned by supervisorSkills & Qualifications:• Completion of secondary school or equivalent• Experience in front desk operations or hotel management is an asset• Excellent customer service skills• Strong communication skillsWage: $19.50/HourBenefit: Health care plan. Accommodation. Ten (10) days’ vacation which is calculated on your earnings at a rate of 4%. Other benefits.Working hours: 30 40 Hours/WeekWork location: 6555 Hardy Bay Road, Port Hardy, BC, Canada V0N 2P0Starting date: ASAPPlease send us your resume to . We only accept resumes by email, and only qualified candidates will be contacted.

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Residential Concierge who shares our passion for excellence and who infuses enthusiasm into everything they do!About the role:As the face of their home, this high profile department carries a special responsibility. Our Residential Concierge team is dedicated to accommodating residents' requests from the ordinary to the extraordinary while maintaining and preserving their investment. The Residential Concierge is responsible for responding to a variety of residents' requests including mail pickup and delivery, storing and retrieving packages, processing of all residents correspondence, handling reservations, and execution of residents' requests and coordination of services from both the Hotel and third parties.With local knowledge and insights about activities in the city. The Residential Concierge team does wonders to enhance residents' experiences, making their home life in Toronto that much more enjoyable. Residents will recognize the team to be a true asset of their investment and consider each member to be a friendly personal assistant. What you will bring: We are looking for candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multitask are required. This position requires candidates to be extremely knowledgeable about the local area, have a high degree of patience and work with discretion. This position requires standing for the majority of the shift. The ideal candidate will also have a warm welcoming smile and a positive attitude! Additional preferred qualifications & skills 1-2 years previous experience in Concierge or Guest Services role in a High End Residential or Hotel operation.Exceptional communication skills and command of English languageWhat we offer: Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location Excellent Training and Development opportunities Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees. Complimentary Employee Meals A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off. Schedule & HoursThe ideal candidate will have a flexible work schedule and able to work weekdays, weekends, overnights and holidaysWe look forward to receiving your application!Successful candidates must possess legal work authorization in Canada.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/04/2024 09:49 AM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.About the role Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experiences are invited to apply for a career with Four Seasons. As a member of the Rooms Division, the Assistant Director of Rooms, works across the Front Office, Guest Services, Housekeeping, and Concierge departments to deliver an exceptional experience and leadership excellence.What you will doThe Assistant Director of Rooms will manage the staff and control the activities across the aforementioned departments . They will prepare and conduct performance evaluations in accordance with hotel policy and keep management informed on all progress of Rooms Division employees. They are responsible for ensuring that qualified personnel are hired and trained, and that all departmental personnel are well informed of the practice of the objectives and policies.The Assistant Director of Rooms will drive the Quality Assurance Program as well for the above-mentioned departments towards the goals of the Division and Resort, while enforcing and reinforcing standards compliance. Salary Range: $95,000-$105,000 annually What you bringA minimum of 5 years progressive leadership experience within the Rooms Division, ideally in a luxury hotel environment.A Hospitality or Business Degree is preferredStrong command of the English languageRequires attention to detail and problem solving skills, as well as a passion for customer service.What we offer: • Competitive Salary, wages, and a comprehensive benefits package• Housing Allowance• Excellent Training and Development opportunities• Employee Travel Program; complimentary and reduced rates at other Four Seasons Hotels • Complimentary Dry Cleaning for Employee Work Attire• Medical, Dental and sick leave coverage • Complimentary Employee MealsSchedule & Hours:As our hotel is open 24/7, 365 days a year, we expect our Concierge to be flexible in working mornings, evenings, weekends, overnights, and holidays.Salary: . Date posted: 04/03/2024 10:00 AM

Job Number 24059240Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $46,000 to $54,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/05/2024 01:42 PM

Job Number 24062272Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneThe pay range for this position is $21.71 to $24.05 per hour.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/11/2024 09:41 AM

Job Number 24062799Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Job Number 24062783Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Job Number 24064542Job Category Rooms & Guest Services OperationsLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $46,000 to $55,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Bessborough takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:35 AM

Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to their appropriate departments.Monitor, organize and forward emails.Track and order office equipment and supplies.Maintain records and files.Oversee the office budget.High school diploma or relevant qualification.A minimum of 2 years of proven experience in a similar role.Good understanding of office administration and basic bookkeeping practices.Superb written and verbal communication skills.Excellent organizational and multi-tasking abilities.Strong knowledge of MS Office programs.

Company DescriptionFairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.Job DescriptionThe knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. What is in it for you:Subsidized staff accommodation provided on-site for full time statusCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness PlatformDiscounts on food & beverage/spa/golfOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with AccorWhat you will be doing: Reporting to the Director of Guest Experience / VIP Concierge, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceAssist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activitiesAssist guests regarding hotel facilities in an informative and helpful wayPromote and sell the services and concessions within the Hotel as well as services offered by suppliersAssist guest with dining reservations and handling group/ special occasions dining needsProvide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departureAct as a liaison and resource for other departments and employees of the HotelFollow department policies, procedures and service standardsAssisting with the care and supervision of the Jasper Park Lodge's Canine AmbassadorConstantly be aware of daily functions and promotions in the hotelFollowing all safety and sanitation policiesAdhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehiclesAssist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requestsContact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre - arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistentlyOther duties as assigned QualificationsYour experience and skills include:Previous customer related experience requiredExcellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferredComputer literate in Microsoft Window applications an assetPrevious experience with Property Manager and, Open Table and Kipsu text messaging system an assetPro Serve certification an asset Valid Alberta driver's license an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliable, self-starter and goal orientedAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a team with minimum supervisionAbility to focus attention on guest needs, remaining calm and courteous at all timesYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connectionsSitting: 0-1 hrs/dayWalking: 7-8 hrs/dayStanding: 7-8 hrs/dayBending/Reaching: 0-3 hrs/dayPushing/Pulling: 0-3 hrs/dayPhysical effort: medium, required to lift up to 50lbsEnvironmental stress: busy atmosphere Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSCWMR-1907Salary: . Date posted: 04/17/2024 06:08 AM

Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Note: Must already be legally entitled to work in Canada to be considered for the positionJob DescriptionSpecific Roles and Responsibilities That Create the Essential Toronto Experience:Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company's values.Provide effective, fast service in a friendly mannerCheck in and out hotel guests according to standards and policiesAnswer incoming callsMonitor for special rates and billing arrangementsEnsure the highest level of guest satisfaction by addressing concerns promptlyReview and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experienceCoordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereofKeep front desk organized, tidied, and sanitized up to ALL Safe policiesEnsure front desk is stocked with essential materialMaintain a professional, neat and well-groomed appearance adhering to Hotel grooming standardsPass on any guest comments to Assistant Front Office Manager/Manager on DutyMake certain to be familiar with fire and emergency proceduresOther responsibilities connected with Front Office may be requiredQualificationsPrevious front desk/reception experience a strong assetMust have effective communication skillsKnowledge of Microsoft Windows XP an assetKnowledge of Micros PMS/Opera an assetMust have a good command of the English languageHotel/Hospitality degree or diploma an assetAvailable for shift work including weekends and holidaysPhysical Aspects of Position (included but not limited to):Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsAdditional InformationWhat is in it for you:Employee benefit card offering discounted rates at Accor properties worldwideComplimentary duty mealLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility & Sustainability activitiesAccess to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)Paid time off including vacation, sick and statutory holidays*Note: Waiting times or other criteria may apply to qualify for some of the aboveSalary: . Date posted: 04/17/2024 06:08 AM

Company DescriptionTake part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:Why work at Fairmont Waterfront?Deeply committed to sustainability and communityMore than 50% of leadership team including c-suite, are womenFirm believers in diversity - we have colleagues from 60 countriesPassionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representationIndustry leading Leadership program and learning program through our AcademiesGreat perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels WorldwideFull rate of pay, $28.43/hour following 90 days of serviceJob DescriptionFront Desk Agent - Full Time, Seasonal (to October 31st) First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and a honey bee apiary!What you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest's stayMaintain accurate records of daily transactionsHandle guest requests effectively and promptlyCash handling which includes currency exchange and balancing a floatBecome familiar with group resumes ensuring all details of incoming and outgoing groups are observedServe as sales agent promoting and up-selling hotel servicesMonitor rooms' inventory to assist in maximizing rooms' revenueMaintain an excellent working rapport with all departments in the hotelComplete night audit tasks as assigned Upholds the highest standard of internal and external customer service by applying our Service Standards at all timesQualificationsYour experience and skills include:Service focused personality is essential; previous Front Desk experience preferredMust be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidaysComputer literacy a must with Opera experience an assetProfessional appearance and demeanorA passion for Guest Service and a skill for anticipating guest needsAbility to work in a team environmentStrong communication and interpersonal skills requiredAbility to work under pressure and manage conflicting prioritiesPost-secondary education in Hotel Management an assetAbility to speak another language fluently an assetAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:02 AM

Additional Information Full-Time Position AvailableJob Number 24066069Job Category Rooms & Guest Services OperationsLocation Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Full-Time Front Desk Agent and thrive with our open thinking and open expression. We love our Talent to have vibrant style they're not afraid to show. That's what makes working at Aloft different, by design.Are you up for this? Assist guests arriving and departing the hotel through the check in and departure process Be the "face of the hotel" - showcase your sassy and savvy nature through each guest interaction from arrival to departure Handle general enquiries, using technology and your straightforward with a wink approach to showcase working at Aloft different, by design. Build and strengthen relationships with existing and guests to provide guests with stays that are very much out of the ordinary, enabling future booking Support your sassy and savvy office team in general operational tasks Take guest reservations and perform cash handling & credit card responsibilities Be an expert on this tech-forward hotel and the surrounding area, know it inside and out to enhance experiences and move at the pace of guests Your Vibe: Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Perks: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Aloft Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90 years. Apply now!At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 09:30 AM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.About the role The Housekeeping Assistant Manager works hand in hand with the housekeeping leadership team to ensure a high level of cleanliness hotel wide. The position oversees the employees in the Housekeeping and Laundry team, including the development and engagement of the team. This is a pivotal role in the Resort that is ideally suited to an experienced hospitality professional looking to develop their career.What you will doAssist the Director of Housekeeping on the daily management of the departmentLead the department in the absence of the Director of HousekeepingSchedule the Housekeeping team to provide maximum service to guests within budgeted guidelinesTrain and supervise the Housekeeping team in the performance of their dutiesConduct performance evaluations and discipline employees when neededCommunicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their roomsSchedule work to be done daily, collect room and floor status sheets for assigned work areasMonitor each Room Attendant's daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, bring employee back to room and coaches the employee on how to correct the deficiencyCoordinate work orders in assigned sectionFollow up to be sure work is completedRelease checkout rooms to be soldMonitor the performance of House AttendantsAssure that there are sufficient supplies on the guest floorsCheck cleanliness of guest corridors, stairwells, elevators and Linen Closetsinspect guest rooms and tour the hotel during each shift, completing maintenance requests as neededComplete evening Housekeeping report and follow-up on discrepanciesAssist other departments as required in resolving problemsact in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employeerespond properly in any hotel emergency or safety situationP erform other tasks or projects as assigned by hotel managementApplicants will be a willing team player, comfortable with computer systems including Opera, Microsoft Office and HOTSO S and is willing to accept assig nments on as need basis, in order to promote team work .What you bringAt least 2 years' experience in a similar role, ideally in a luxury hotel or residence environment.Previous experience developing and managing a team.Strong knowledge of Front Desk and Concierge operations including strong knowledge of the local area.Strong command of the English languageA working knowledge of hotel systems and operations.Strategic, analytical and have solid business acumen.What we offer: Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc ;Complimentary meal per shift in our employee dining room,Retirement plan with employer contribution;Paid time off; vacation days and additional floating holidays per year;Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our Assistant Housekeeping Manager to be flexible in working mornings, evenings, overnight, weekends, and holidays.Salary: . Date posted: 04/18/2024 09:48 AM

Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!What is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorJob DescriptionFirst impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!What you will be doing:Consistently offer professional, friendly and engaging serviceGreet, check in and settle guest accounts while ensuring all service standards are followedDocument all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionConduct Night Audit ProceduresAssist in monitoring the switchboard phone line and answering calls/responding via other communication platformsResponsible for maintaining personal cash float used to assist guest with transactions and currency exchangeAssist guests regarding hotel facilities in an informative and helpful wayRespond to each Guest who approaches the Reception DeskOther duties as assignedYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connections QualificationsYour experience and skillset includes:Previous experience as Night Audit or Front Desk Reception Agent an assetPrevious Property Management System (PMS) experience an assetProficient in the English language (verbal & written), second language an assetMust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously Strong interpersonal and problem solving abilitiesAbility to focus attention on guest needs, remaining calm and courteous at all timesMust be able to stand throughout shift while typing and talking on the phoneAdditional InformationVisa Requirements: Applicants must be legally authorized to work in Canada.APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.comWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/18/2024 10:08 PM

We are looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.Responsibilities:Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to their appropriate departments.Monitor, organize and forward emails.Track and order office equipment and supplies.Maintain records and files.Oversee the office budget.Requirements:High school diploma or relevant qualification.Good understanding of office administration and basic bookkeeping practices.Superb written and verbal communication skills.Excellent organizational and multi-tasking abilities.Strong knowledge of MS Office programs.