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Senior Director, Enterprise Analytics & Data Science
Staples Canada, Richmond Hill, ON
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do Staples Canada is in a fast-paced environment where analytics is valued and is a priority. It's an environment where experimentation and new ideas are encouraged and frequently tested - status quo isn't good enough. As the Senior Director, Enterprise Analytics & Data Science, you will build, accelerate, evolve Staples Canada's analytics practice as the primary owner of analytics and data science. You will lead a team of individuals as part of a COE model where you will be responsible for the primary strategy, execution on the base-level of analytics that has high-standard and run a centralized data science practice. E ach day will be fast paced, challenging, rewarding and meaningful. Specifically, you will: • Own and develop the vision, strategy, and execution for a best-in-class customer intelligence, data science and analytics function, ensuring scalability of systems, governance, tools, capabilities, processes, and talent • Curate and source together all types of transactional/behavioural/operational data (onsite, in-store, offsite, third-party) elements into a collection of views that can easily be leveraged and trusted for as close to real-time decision making, connecting back to the Customer and their journeys • Partner to deliver a common reporting service layer between various back end and front-end systems across all BUs enabling real-time data synchronization and reporting • Build and maintain a democratized AI infrastructure that can rapidly be leveraged by immediate and broader analytics teams while driving programmatic best practices through every aspect; enable SAAS and no-code solutions for rapid deployment • Unlock a unified experimentation platform while enabling best practices and training to support rapid A/B testing for feature deployment, customer facing experiments/pilots, and other CX elements • Build and support a unified 360 view of customers to deliver customer-first analytics solutions, and drive a customer data narrative across all aspects of business functions • Develop, implement, and utilize machine learning algorithms and data science approaches to deliver customer segmentation, retention, attribution modeling and other solutions that are customer facing (front end), eventually moving to demand forecasting, time series modeling, fraud/risk, space/assortment/X product optimization (back end) • Build consensus and gain alignment on the data and analytics strategy, while defining the path forward for capabilities across the ecosystem including required change management, organizational structure changes and communications strategy Some of what you need • 10+ years progressive management experience in a data and analytics space • 5+ years of progressive experience with machine learning and AI_ • 5+ years leading teams and individuals • Post-secondary education in AREA or related field • Ability to navigate large organizations and develop strong business partner relationships across various teams • Ability to influence at all levels within the organization, ensuring full understanding of stakeholder needs and wants • Previous working experience in AI systems is an asset • Conceptualizing, evaluating, and negotiating third party partnerships • Advanced presentation skills, ability to communicate messages appropriately to effectively relay most critical information • Experience developing, empowering, and growing people leaders and associates • Demonstrated ability to identify risks, develop and implement strategies to address gaps • Direct experience owning and managing a budget to plan • Curious • Approachable • Passionate • Problem solver Some of what you will get • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... Additional Information • Hybrid work environment both onsite and offsite #BringYourPassion
Auditor
Scout Talent, Vancouver, BC
Join a team where you can enjoy work-life balance and do meaningful workReceive $99,895-$108,581 annual salary plus full benefitsJoin an organization where you can experience career growthAbout The Law Society of British ColumbiaThe Law Society ensures the public is well served by legal professionals who are honourable and competent.We regulate the legal profession in BC, protecting the public interest in the administration of justice, by setting and enforcing standards of professional conduct for lawyers. We also bring a voice to issues affecting the justice system and the delivery of legal services.To read more about us, our mission, various initiatives, and resources, please visit our website.About the OpportunityCurrently, the Law Society is seeking a candidate to become an Auditor to join our team. This is a hybrid work position, however, the successful candidate must reside in the Lower Mainland and be able to travel in BC.Reporting to your team lead, you are responsible for conducting Compliance Audits in accordance with the Law Society's regulations. Your main responsibilities will include, but are not limited to:Conducting Compliance Audits to assess lawyers’ compliance with the trust accounting rules and to identify potential misconduct issues or misuse of the trust account related to financial mattersReviewing law firm records for non-compliance with the Legal Profession Act, Law Society Rules, and the BC Code and for potential fraud and money launderingProviding feedback to lawyers regarding areas of compliance and non-compliance with the rules, including recommendations as to what steps should be taken to remedy any deficienciesProviding recommendations to lawyers on how to remedy any deficiencies identified during the auditDrafting detailed memos to refer serious audit findings to the Professional Conduct department and by providing oral evidence supporting the referral, when requiredReviewing annual Trust Report submissions and using professional judgment to determine if the firm’s level of compliance with the Division 7 Rules is acceptableComposing letters to lawyers and reviewing correspondence from lawyers regarding Trust Reports, trust shortages, cash breaches, storage modification requests, rule violations, and other mattersResponding to inquiries from lawyers and law firm staff regarding trust accounting, the trust administration fee, and Part 3, Division 7, and Division 8 Rule interpretationsParticipating in the review and refinement of the Trust Assurance Program, including the continued development and refinement of audit procedures and reference materials such as the Trust Accounting HandbookConducting new firm visits, discussing the firm’s procedures in handling trust funds, and providing feedback on how to remedy any deficienciesSuch other duties as the Deputy Director of Trust Assurance may requireAbout YouTo qualify, you will need at least 5+ years of experience in auditing in public practice and/or accounting for law firms. It is essential that you have a high level of professional judgment, excellent written and communication skills, and an outstanding ability to convey a message.Skills, experience, and background in the following are required:Chartered Professional Accountant designation with CPABCCertified Anti-Money Laundering Specialist designation with ACAMS, or the willingness to acquire itAbility to identify potential compliance concerns and investigative skillsAbility to educate lawyers on the rules and regulations related to complianceAdditional designations such as CFE or CIA are desirable, but not required.As travel is required, the successful candidate must have access to a reliable vehicle and a valid BC driver’s licence.Please note: For the safety and well-being of our employees and law firm staff, we require proof of COVID-19 vaccination before commencing employment. Accommodations will be made for those exempt from the COVID-19 vaccination, based on grounds protected by relevant human rights law.About the BenefitsAs recognition for all your hard work and determination, you can look forward to $99,895-$108,581 annual salary evaluated on skills and experience, plus the following:Opportunity to work in a hybrid work modelExtended health benefits, including vision, prescription, and dental coverageInsurance coverage including accidental death and dismemberment, life, and short and long-term disability4 weeks' vacation to start The Law Society health spending accountRRSP matchingJoin an organization that promotes a healthy life-work balance and a respectful workplaceTeam and organization social events such as monthly socials, celebrating birthday and service milestones, and annual events including the annual winter party and recognition lunch If you share our values and have the skills necessary to bring success to the role, then we invite you to apply today!
Director, Financial Crimes Managed Services
KPMG, Toronto, ON
OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The KPMG Forensic & Financial Crimes Practice is a very fast-paced and growing practice that is focused on Anti-Money Laundering (AML) and Financial Services Fraud services. This encompasses many facets such as but not limited to AML/ATF Regulatory Compliance, Sanctions, Anti-Bribery / Anti-Corruption, CRS / FATCA Compliance as well as Banking Fraud. We work with clients to identify, manage and mitigate their risk exposures in line with legislative requirements and industry best practices, with delivery from both an advisory as well as managed services perspective.Our Managed Services team supports our clients by delivering support through outsourcing of key AML and Fraud services such as transaction monitoring investigations, sanction screening alert handling, CDD/KYC Refresh and Remediation, Enhanced Due Diligence (EDD) Reviews, and any other support for the 1 st , 2 nd or 3 rd Lines of Defence. What you will doAs the leader for our Financial Crimes Managed Services, you will provide direction and leadership for critical aspects of the team including: You'll collaborate with multiple Partners to contribute to the evolution and growth of KPMG's Financial Crimes managed services offerings, including go-to-market strategy and implementation Innovate our offering through continuous client and partner feedback. We're looking for a blend of visionary, builder, and executer Enhance and maintain the necessary infrastructure to support this line of business including but not limited to; establishing effective procedures for the management of our work force resources (both locally and offshore), being the liaison with our HR and Contract Labour Office for ramping up teams to support engagements, be the key person responsible for risk management protocols, manage relationships and contracts with our various global delivery centers throughout the world, etc. Responsible for leading teams in the delivery of managed services engagements as listed above, achieving high quality results and client satisfaction Interact regularly with clients to strengthen the relationship, report results, and identify new opportunities for providing value added services Regularly review operational processes to identity potential enhancements and to assess and mitigate risk Constantly monitor productivity and performance of the practice and oversee the creation and the delivery of relevant reports and metrics to measure quality and performance against Key Performance Indicators (KPI) What you bring to the role A minimum of 10+ years of relevant Financial Crimes experience Experience leading and managing large teams and financial targets Deep knowledge of AML/ATF laws, regulations and best practices High proficiency in developing professional proposals and client presentations Excellent written and verbal communication skills in English Knowledge of the financial services sector (understanding of the different products/services/channels) A bachelor's degree in accounting, finance, business or any related field CAMS or other Financial Crimes related designation is an asset A blend of consulting and client side experiences is an asset Providing you with the support you need to be at your best For more information about KPMG in Canada's Benefits and well-being, click here . Our Values, The KPMG WayIntegrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here . If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Credit Risk Review Specialist (18-month temp)
Coast Capital Savings, Surrey, BC
Location: Surrey, Vancouver - GVA Job Type: Full Time myWork Options: In-person, Hybrid Starting Salary Range: $63,300 Background Screening Requirement: Enhanced Criminal Record Check (every 5 years) Credit Check (every 5 years) Identity Verification Education Verification Employment Verification References What's the job? As the Credit Risk Review Specialist, you are responsible for ensuring the successful operation of the Credit Risk Review Corporate Standard. This position is responsible for establishing a framework for the review of AEF-originated loans and leases. The individual is accountable for assessing adherence to credit policies, standards, and procedures, as well as the completeness and accuracy of loan/lease data by performing independent reviews on AEF lending products on a post-review basis within the organization as well as evaluating activities of Lending personnel (compliance with policy, standards, guidelines, and procedure as well as approvals and pricing) by completing file reviews on transactions. Additional scope of duties includes diligence to promptly identify transactions with potential credit weaknesses, identify relevant trends within the lending portfolio and surface characteristics for management that affect compliance with established lending principles. The Specialist works closely with AEF's credit, collection and fulfilment departments to ensure risk is monitored and documented about lending activity. The incumbent acts as liaison with external parties, e.g. FICOM, KPMG, OSFI, etc. The Specialist is also responsible for monitoring Fraud Risk "Identification, Assessment, Control, Monitoring, and Reporting". Additionally, they work to ensure Fraud Inventory, Risk Appetite and Fraud Risk Governance and Management are maintained and adhered to. What else will you get to do every day? Ensure a complete Fraud inventory is maintained. Must be familiar with legislation that could put AEF/CCS at risk for non-compliance (e.g., FICOM Lending Policy, Credit Union Act, BPCPA, Bank Act, Privacy Act, etc.). Partner with management to identify and assess the organization's credit risk to help management meet operational, financial, and compliance objectives. Ensure Fraud Risk Governance and Management practices and principles are adhered to. Develop and implement a credit risk-based review program using business and risk profiling to meet corporate objectives. Assess the effectiveness and efficiency of credit risk controls, analyze trends, and make recommendations to the Director, Credit - AEF, for changes to AEF lending policies. Comfortable in making presentations to AEF Sr. Leadership and department management teams. Ensure all Fraud Risk identification, assessment, control, monitoring, and reporting requirements are adhered to. Provide support and assistance to the external/internal auditors, including but not limited to the completion of specified internal reviews on which the external/internal auditor relies. Support AEF corporate initiatives as assigned. Ensure the effective planning, organizing and execution of credit risk-based reviews designed to add value and help improve AEF operations. Provide monthly and quarterly Credit Risk Review reports to various department managers and AEF Sr. Leadership. Ensure a strong fraud risk culture is maintained through regular reviews. Ensure AEF adjudication staff reviews credit documents for fraud through the legitimacy and potential alterations of documents. Ensure all fraud key performance indicators are monitored against the established fraud appetite. Ensure the established and documented Fraud Risk Appetite is measured based on the FRMF, including KRIs and KPIs. This includes Fraud Basis Points overall for AEF and by business line, Fraud Basis Points Limits for each channel, Fraud Losses tracking per channel, # Fraud Cases total and per channel. Provide fraud reporting across all Business Lines and Risk Management on detailed fraud operational metrics including but not limited to # fraud applications per channel, $ of fraud exposure per channel, # approved fraud applications, application detection rate, false positive, # collection fraud cases, $ collection fraud cases, $ collection recovery. Who are we looking for? Minimum 4 - 6 Years of Job-Related Experience - Must have credit risk management experience within the financial services industry and a good working knowledge of credit risk. Must have strong lending knowledge, including a full range of products. A combination of relevant experience and education will be considered. Bachelor's Degree in Business Administration, Financial Services, Commerce or related field or equivalent combination of relevant education and experience. Advanced knowledge of MS Excel, Word, and PowerPoint. Proficient knowledge of Compass and Lease Plus banking systems. In-depth knowledge and experience in Credit Underwriting, Collections and Fulfillment. Proficient knowledge of AEF Fraud Guidelines and Routines. Equity, Diversity & Inclusion at Coast Capital Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs. Why join Coast Capital Savings? Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice. D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Audit Analyst- First Nations, Metis, Intuit Candidates
BMO, Toronto, ON
Application Deadline: 06/16/2024Address:100 King Street WestInviting all First Nations, Métis and Inuit candidates to apply!Hybrid- 2 days in officeAudit Analyst - Inviting all First Nations, Métis and Inuit candidates to apply!Conducts audit engagements to critically assess management and internal control processes, approving the nature, extent and timing of the audit, its execution and the formulation of insightful audit reports. Reports on audits to provide clear, concise and memorable insights on issues and potential issues to assist management in fulfilling mandates. This work provides vital assurance to the Board of Directors and senior management on the quality of internal control systems and reduces the risk of loss and reputational damage to the Company. This work is instrumental in identifying unacceptable/high risk circumstances that could lead to material impact on profitability or reputation. Provides independent assurance on the quality and effectiveness of internal control, risk management, and governance systems and processes to support senior management and the Board in protecting BMO and its reputation.*Inviting all First Nations, Métis and Inuit candidates to apply!Conducts advisory engagements and other engagements as required.Executes audits in full recognition of the risks of the group that encompass the inherent risks, control risks and internal/external environment and regulatory risks. This may encompass individual audits and broader capstone audits of Enterprise level functions/processes.Conducts advisory engagements and other engagements as required.Determines impact of changing strategies, tactics, risks and initiatives on audit, advisory and investigative services.Identifies and evaluates the impact of new and emerging technology and technology risk on the organization's processes and control environment.Utilizes data analytics in advisory engagements to improve quality and efficiencies.Develops an awareness of business strategies, policies and standards providing meaningful insights based upon knowledge and research which will continue to improve the Enterprise management and control processes.Maintains the independence of the audit practice and its personnel.Develops insightful discussion points contributing to audit reports that provides fair and balanced assessment of governance, risk and control processes based on audit work performed. Deliverables must be objective, clear, concise and timely.Identifies control deficiencies and provides a fair and balanced assessment of their magnitude.Maintains working knowledge of the industry, regulatory, broad economic environment, and internal environment, as to the development of new strategies and plans, opportunities and risk, to obtain an understanding of the control environment.Ensures that all audit procedures executed are conducted in accordance to Corporate Audit Methodology as confirmed by it's Quality Assurance program and/or regulatory examination results.Applies sound judgement in the execution of the assigned work and ensures open lines of communication.Develops and maintains good working relations with key stakeholders.Actively monitors change management initiatives and identifies potential risks.Actively participates and supports Corporate Audit change initiatives.Maintains and enhances professional audit qualifications in line with industry standards.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently on a range of complex tasks, which may include unique situations.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 2 - 4 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Professional designations or business designation such as CIA, CPA-Audit.Technical proficiency gained through education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Hybrid- 2 days in officeGrade:6Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Director, Digital Product Management, Customer Identity Access Management (CIAM)
BMO, Toronto, ON
Application Deadline: 04/29/2024Address:33 Dundas Street WestWe are looking for a Director of Product Management to lead our multi-year Customer Identity Access Management (CIAM) modernization program. As one of BMO's top transformational priorities, the Director will be accountable for delivering the outcomes that will lead to a unified and enhanced customer experience across P&BB and the Enterprise.The Director is responsible for establishing the broad vision, strategy and guiding the implementation set out in the modernization roadmap. The Director will work across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals. The Director will provide product, process, and technical expertise, including:CIAM concepts, including the 'next generation' of solutionsAuthentication and authorizationSecurity standards (e.g., oAuth)Digital fraud preventionBusiness strategyTechnical delivery concepts, including Agile and KanbanThe ideal candidate must demonstrate an ownership mentality, intellectual curiosity, a strong desire for continuous improvement, and a passion for empowering and leading others , Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.Identifies and analyzes market trends to update and improve product usabilityEnsures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.Influences how teams/groups work together.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.Communicates abstract concepts in simple terms.Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.Anticipates trends and responds by implementing appropriate changes.Broader work or accountabilities may be assigned as needed.Qualifications:Product Management and Development.Technology Business Requirements. Definition, Analysis and Mapping.Marketing Analysis.Creative thinking.Process Improvement and optimization.Business Strategy.Research and information synthesis.Business Operations.Financial & Risk Management.Learning Agility.Customer centricity.Complex Problem Solving.Verbal & written communication skills.Analytical and problem solving skills.Influence skills.Collaboration & team skills; with a focus on cross-group collaboration.Able to manage ambiguity.Data driven decision making.Typically 9+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.Seasoned expert with extensive industry knowledge.Technical leader viewed as a thought leader for innovationGrade:9Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Director, Lending Fraud Strategy & Business Consulting (Hybrid)
BMO, Toronto, ON
Application Deadline: 03/30/2024Address:100 King Street WestThe Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO's ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities. Looking for deep expertise in product knowledge, specifically with mortgages and other Canadian banking retail lending products.Lending experience - PreferredFraud experience - PreferredHybrid roleAre you a seasoned fraud leader who keep up with current/emerging threats and the latest trends in lending fraud prevention?We are looking for a Director of Lending Fraud Strategy & Business Consulting to lead a team of fraud experts responsible for the development and implementation of fraud strategies in our Retail Lending segment, while managing relationships with the Lines of Business/Operating Groups. The Director works with stakeholders to deliver project/program/initiative business results in alignment with overall Financial Crimes Unit's and Line of Business' goals. Provides fraud subject matter expertise specific to retail lending products across the full fraud management cycle, and in particular, in the design, development, management and implementation of projects from business case development through execution.Focuses Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives. primarily on new build or significant enhancement to existing work, systems, processes, etc. Usually large scale, high complexity initiatives impacting multiple lines of business.Develops an expert understanding of business/group challenges.Influences and negotiates to achieve business objectives.Identifies emerging issues and trends to inform decision-making.Recommends and implements solutions based on analysis of issues and implications for the business.Acts as a subject matter expert on relevant regulations and policies.Networks with industry contacts to gather competitive insights and best practices. Recommends measures to improve organizational effectiveness.Provides coaching on complex strategic and business issues and facilitates processes to reach effective resolution.May consult to or serve on various committees and task forces.Recommends business priorities, advises on resource requirements and develops roadmap for strategic executionDevelops the business case by identifying needs, analysing potential options and assessing expected return on investment.Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals; assesses and adapts as needed to ensure quality of execution.Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.Keeps stakeholders informed of messages, recommendations, decisions, process and progress.Interacts with various BMO groups to ensure strategy and initiatives meet enterprise governance requirements.Defines business requirements for analytics & reporting to ensure data insights inform business decision making.Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.Leads change management activities, ensuring cross business/group coordination and logistical support for the implementation of change.Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and subject matter expertise for project/program/initiative design and to incorporate the needs of the business to ensure smooth, effective implementation and the achievement of anticipated benefits.Conducts analysis required to inform strategic recommendations and considers the "big picture" when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.Collaborates with internal and external stakeholders to provide business context in the design, develop and implementation of programs and solutions.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Utilizes standard project management methodology to manage solution planning, implementation, sustainment, and evaluation of initiatives.Documents business requirements, processes, and test scenarios; completes testing as required.Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.Breaks down strategic problems, analyzes data and information to provide insights and recommendations.Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. May include assisting with training sessions and delivering/disseminating training and/or learning materials.Work with stakeholders to identify project/program/initiative critical success factors and integrate appropriate cost, quality, and risk mitigating strategies into change plans.Designs and produces regular and ad-hoc reports, and dashboards.Monitors and tracks performance, and addresses any issues.Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.Influences how teams/groups work together.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.Communicates abstract concepts in simple terms.Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.Anticipates trends and responds by implementing appropriate changes.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Relationship management and influence skills-Expert.Project management skills-Expert.Technical leader viewed as thought leader for innovation.Seasoned expert with extensive industry knowledge.Technical leader viewed as a thought leader for innovation.Verbal & written communication skills - Expert.Analytical and problem solving skills - Expert.Influence skills - Expert.Collaboration & team skills; with a focus on cross-group collaboration - Expert.Able to manage ambiguity.Data driven decision making - Expert.Grade:9Job Category:People Manager / GestionnaireWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Loss Prevention Executive
Marriott International, Mumbai, Any, India
Job Number 24064989Job Category Loss Prevention & SecurityLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:47 AM
Assistant Manager- Food & Beverage Sales
Marriott International, Mumbai, Any, India
Job Number 24069784Job Category Food and Beverage & CulinaryLocation Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESAssisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts.Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests.Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/20/2024 02:44 PM
FO 18R - Tax Fraud Investigations Analyst
BC Public Service, Surrey, BC
Posting Title FO 18R - Tax Fraud Investigations Analyst Position Classification Financial Officer R18 Union GEU Work Options Hybrid Location Surrey, BC V4P 1M5 CA (Primary)Salary Range $62,255.85 - $70,557.73 annually Close Date 4/3/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Ministry of Finance Ministry Branch / Division Revenue Division, Investigations Unit Job Summary Apply yourfinancial expertise in this integral roleThe Investigations Unit in the Revenue Division is responsible for the criminal and quasi-criminal enforcement of the various BC tax statutes administered by the Ministry of Finance.Reporting to the Director, the Tax Fraud and Investigations Analyst has responsibility to monitor, plan and conduct risk analysis of individuals and businesses involving non-compliance and/or fraud relating to evasion of tax under all statutes administered by the Ministry of Finance and under the Criminal Code of Canada. The Tax Fraud and Investigations Analyst will also provide assistance to investigative teams regarding completion of Reports to Crown Counsel.Job Requirements: Diploma, certification or equivalent in a related discipline such as administrative law, investigation and enforcement, or criminology. Experience interpreting and applying legislation, regulation and/or policies. Preference may be given to applicants with: Experience conducting research and analysis. Experience investigating and preparing information for reports. For questions regarding this position, please contact [email protected] .About this Position: Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement. 1 Position available. An eligibility list may be established for future permanent opportunities. Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Finance
Loss Prevention Executive
Marriott International, Goa, Any, India
Job Number 24054078Job Category Loss Prevention & SecurityLocation Courtyard Goa Colva, Colva Beach Road, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/27/2024 04:27 PM
Forensic Service Director
PwC, Calgary, AB
A career in our Forensic Consulting Generalist practice, within Fraud, Investigations and Regulatory Enforcement (FIRE) services, will provide you with the opportunity to help our clients understand where they might have vulnerabilities and develop solutions to manage the risks involved. We prevent, respond to and remediate a wide range of business threats, risks and complex issues.Our forensic specialists provide solutions and support for clients dealing with regulatory and crisis situations. As part of the team, you'll help provide support to our clients who wish to investigate potential financial crime, support clients responding to regulatory enquiries, deal with cybersecurity breaches and provide expert advice and opinions in legal proceedings. You'll also help clients review and remediate systems and controls to prevent further issues.Meaningful work you'll be part ofAs a Forensic Service Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:•Utilizing your forensic accounting knowledge and subject matter expertise to execute on client issues and challenges, including quantification of alleged fraud, conducting interviews of individuals and suspects, reviewing email and other electronic records for clients and drafting deliverables;•Leading client engagements, including serving as the primary point of contact with clients and overseeing staff members;•Preparing high quality investigative reports for partner review and subsequent delivery to clients detailing procedures undertaken, results, limitations and recommended actions;•Assisting with business development efforts to grow the Western Canada Forensic Services practice;•Working internally with other practice areas to identify and explore opportunities for forensic services;•Coaching and mentoring junior staff members and assisting them in expanding their forensic accounting knowledge;•Participating in the development and execution of forensic accounting training programs that will be used to develop staff;•Performing client pre-acceptance procedures including conflict checks, client investigation checks and drafting engagement letters; and•Preparing external working paper files with documentation of procedures performed and evidence obtained.Experiences and skills you'll use to solve•Experience in the forensic accounting field;•Proven ability to execute on forensic accounting mandates in the form of a minimum of two projects;•Completion of an undergraduate degree in accounting, business, economics, criminology or a related field;•CA/CPA or equivalent accounting designation;•Successful completion of the Certified Fraud Examiners "CFE" designation within one year of joining the Forensic Services practice;•Demonstrated managerial experience including solving client problems, communicating with clients, facilitating decision making, documentation, managing client expectations and leading a team;•Strong written and verbal communication skills, particularly with respect to interviewing and report writing;•Strong ability to develop and maintain relationships with others;•An ability to work under tight deadlines and pressure and adapt to changing priorities;•A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.Why you'll love PwCWe're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc .Your Application to PwCWe embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.The most connected firm through activity based workingPwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Director, Ultra-High Net Worth Lending, BMO Private Wealth
BMO, Montreal, QC
Application Deadline: 04/19/2024Address:1250 boul Rene Levesque OuestProvides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of private bankers. Provides technical expertise for proactive credit analysis, structuring, decisions, and portfolio monitoring. Applies lending expertise to a lending and deposit portfolio of accounts or part of the lending process (e.g. underwriting, funding, monitoring).Manages the preparation of new lending proposals or presentations to clients/prospects.Ensures new business meets policy and procedures requirements for profitability and risk management.Provides advice and support where needed with a focus on unique and complex credit transactions for prospects and clients.Identifies cross-selling opportunities to increase client penetration for banking, investments and deposits.Negotiates directly with clients on new and existing opportunities.Works directly with clients in the event of deteriorating credit situations.Provides day to day technical support and management of accounts for team members and customers.May act as lead relationship manager.Supports the sales process and client experience, identifying gaps, issues and best practices.Ensures timely resolution of all client questions and concerns, both internal and external.Performs client sales & service support activities as required to meet client needs and maintain overall service standards.Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.Acts as a subject matter expert on relevant regulations and policies.May network with industry contacts to gain competitive insights and best practices.Identifies emerging issues and trends to inform decision-making.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Partners with the leadership team on strategic direction and complex line-of-business projects.Conducts independent analysis and assessment to resolve strategic issues.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Acts as the prime subject matter expert for internal/external stakeholders.Collaborates with internal and external stakeholders in order to deliver on business objectives.Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.Completes comprehensive analysis for risk, financial and profitability rating and assessments.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Monitors and tracks performance, and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Leads the development of the communication strategy focusing on positively influencing or changing behaviour.Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.Ensures effective processes and controls are in place and adhered to, minimizing risk and maintaining the overall quality of the portfolio within acceptable levels.Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.Oversees the set-up, maintenance, advances / loan drawdowns and related account administration within the terms of the credit authorization and as per guidelines.May provide specialized support for other internal and external regulatory requirements.Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank's philosophy and principles outlined in corporate risk policy and supporting policies and procedures.Identifies and escalates irregularities and discrepancies to management as per guidelines.Participates in assigned audits and compliance reviews.Ensures proper adherence to the code of conduct and ethical guidelines.Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.Protects the Bank's assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Qualifications:Typically 5 - 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Bilingualism French and EnglishIn-depth / expert knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.In-depth / expert knowledge of risk management concepts.Expert communication and relationship management skills.Broad and diverse background in financial service industry and expert knowledge of the banking services for the high net worth / ultra high net worth markets.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.Seasoned professional with a combination of education, experience and industry knowledge.Verbal & written communication skills - In-depth / Expert.Analytical and problem solving skills - In-depth / Expert.Influence skills - In-depth / Expert.Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.Able to manage ambiguity.Data driven decision making - In-depth / Expert.This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. Grade:8Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Director - Change Management
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe opportunityYour day-to-day responsibilities can include activities such as -Apply a structured methodology and lead change management activities.• Assess the change impact• Complete change management assessments• Create change management strategy• Identify, analyze, prepare risk mitigation tactics• Identify and manage anticipated resistance• Consult and coach project teams• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management planHow will you create impact?Reporting to the VP, Strategy and Transformation, you will be leading change initiatives across a global technology organization which is changing the way we deliver value to our customers and to our associates. You will have exposure to senior leaders across an array of disciplines and a diverse, engaged workforce. You will be working in a learning and supportive team environment.What motivates you?• You obsess about customers, listen, engage, and act for their benefit.• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.• You thrive in teams and enjoy getting things done together.• You take ownership and build solutions, focusing on what matters.• You do what is right, work with integrity and speak up.• You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forA solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model is a plus.• Experience and knowledge of change management principles, methodologies, and tools• Exceptional communication skills - both written and verbal• Excellent active listening skills• Ability to clearly articulate messages to a variety of audiences• Ability to establish and maintain strong relationships• Ability to influence others and move toward a common vision or goal• Flexible and adaptable; able to work in ambiguous situations• Resilient and tenacious with a propensity to persevere• Forward-looking with an integrated approach• Organized with a natural inclination for planning strategy and tactics What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$103,050.00 CAD - $185,490.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Assistant Manager F & B Sales
The Ritz-Carlton, Pune, Any, India
Job Number 24057220Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESAssisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts.Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests.Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/02/2024 09:27 AM
Director of Cage & Credit
Hard Rock Hotel and Casino, Ottawa, Ontario
Overview At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. Under the direction of the Vice President of Finance, the incumbent directs the operation of the cashier cages, main vault, credit count room and self-service kiosk functions. The incumbent is responsible for, either personally or through subordinates, the development and maintenance of internal controls and operational efficiencies in all areas of responsibility. Responsibilities PRIMARY RESPONSIBILITIES As the Director, Cage and Credit, your role involves overseeing critical aspects of financial operations within the casino. Your responsibilities include: Compliance and Security: Uphold AGCO, OLG, FINTRAC and Hard Rock Ottawa policies and procedures. Ensure compliance with federal and provincial regulations and information reporting requirements. Safeguard the integrity and security of the casino bankroll. Operational Management: Manage cashier cages, the main vault, count room, credit services, and self-service kiosks. Optimize operations for efficiency and cost-effectiveness. Adjust staffing levels based on business demand while adhering to FTE policies. Regulatory Awareness: Stay informed about Provincial Gaming regulations and Anti-Money Laundering (AML) rules, regulations, and reporting requirements. Educate staff on fraud prevention and credit scams. People Leadership: Lead quality hiring, training, and succession planning processes. Foster a collaborative work environment that encourages teamwork, mutual respect, and employee satisfaction. Financial Oversight: Monitor department expenses related to daily operations and payroll. Align operational functions with approved budgets. Guest Services Excellence: Deliver exceptional guest services consistent with the company's core service standards and brand attributes. Credit Evaluation: Evaluate permanent credit limit change requests within authorized limits. Note: This job description outlines essential functions and does not cover all possible tasks. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School Diploma or equivalent required. Five (5) to seven (7) years of experience in casino cage and credit management in a similarly sized gaming operation, or an equivalent combination of education and experience. Bachelor's Degree in business preferred. SKILLS Excellent written and verbal communication skills. Proficient in Microsoft Office, specifically Excel. Proficiency in using accounting software packages, including Accounts Payable and Purchasing. Understanding of principles and practices related to capital and operations budgets. Familiarity with office procedures, methods, and equipment. Knowledge of credit operations, rules, and regulations. Understanding of interrelated department functions, such as Cashiers Cage, Collections, and Count Room. Sound interpersonal judgment and effective decision-making abilities. Ability to set clear directions for the department and execute strategic plans. Innovative problem-solving approaches. Observing and directing subordinates. Being a strategic, analytical, and ethical motivator. Developing successful working relationships with senior management, peers, and subordinates. Effective communication both orally and in writing. Skill in coaching and developing staff competencies. Providing clear direction for achieving business goals. PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Ability to walk distances. Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. We are a 24/7 operation. Frequent shift work and weekend work is required. Additional Details Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.Salary: . Date posted: 04/05/2024 08:11 PM
Loss Prevention - Executive
Marriott International, Bengaluru, Any, India
Job Number 24061678Job Category Loss Prevention & SecurityLocation Renaissance Bengaluru Race Course Hotel, No 17 and 17/1 Madhava Nagar Extension Race Course Lane, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:56 PM
Market Director of Revenue Management - Mumbai Cluster
Marriott International, Mumbai, Any, India
Job Number 24061776Job Category Revenue ManagementLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for balancing financial objectives of different lodging products to maximize total revenues. Position is accountable for pricing, positioning and inventory of all hotels within the market. Oversees all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Contributes to and recommends sales strategy for pricing of the transient customer. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees, owners and regional team.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 years experience in the revenue management, sales and marketing, or related professional area. OR • 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESAnalyzing and Reporting Revenue Management Data • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Analyzes information, identifying current and potential problems and proposing solutions. • Observes, receives, and otherwise obtains information from all relevant sources. • Submits reports in a timely manner, ensuring delivery deadlines. • Maintains accurate reservation system information. • Provides support with cluster selling initiatives to all reservation centers. • Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. • Generates updates on transient segment each period and continually analyzes transient booking patterns. • Works with Market VP, Market GM and GM's to assist in pricing analyses for all products in Market. • Assists with account diagnostics process and validates conclusions.Managing Revenue Management Projects and Strategy • Takes a predetermined strategy and contributing to the execution of that strategy. • Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems. • Provides revenue management functional expertise and leadership to general managers, property leadership teams and market sales leaders. • Provides critical input to market leaders for development of property and overall market sales strategy. • Ensures hotel strategies conform to brand philosophies and initiatives. • Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. • Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings. • Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. • Assists with development of 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues. • Manages inventory to maximize cluster rooms revenue. • Assists hotels with pricing and provides input on business evaluation recommendations. • Provides recommendations to properties for Business Transient Sales account strategies. • Leads efforts to coordinate strategies between group sales offices. • Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning. • Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. • Initiates, implements and evaluates revenue tests. • Provides recommendations to improve effectiveness of revenue management processes. • Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners. • Communicates market direction to revenue management, sales and hotel leaders.Building Successful Relationships • Develops constructive and cooperative working relationships with others, and maintains them over time. • Develops and manages internal key stakeholder relationships. • Provides targeted and timely communication of results, achievements and challenges to the stakeholders.Additional Responsibilities • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Enters, transcribes, records, stores, or maintains information in written or electronic form.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:17 PM
Market Director of Revenue Management Delhi NCR
Marriott International, New Delhi, Any, India
Job Number 24063598Job Category Revenue ManagementLocation JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Responsible for maximizing revenue and profit associated with rooms and function space in participating cluster properties. Position is accountable for preparing forecasts, budgets and projections, as well as pricing, positioning and inventory management. Oversees processes associated with demand, revenue, forecasting, inventory management and opportunity analysis. Works with the sales strategy team to develop the hotel(s)' sales strategy and ensure implementation. Identifies future revenue opportunities and effectively communicates strategies to the sales organization.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESAnalyzing and Reporting Revenue Management Data • Compiles information, analyzes and monitors actual sales against projected sales. • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Analyzes information and evaluates results to choose the best solution and solve problems. • Provides revenue strategy and analysis functional expertise and leadership to general managers, property leadership teams and market sales leaders. • Translates or explains what information means and how it can be used. • Evaluates effectiveness of property participation in electronic sales channels. • Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis. • Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space - 3-month and 6 month, long range and budget. • Assists hotels with pricing and provides input on business evaluation recommendations. • Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. • Generates updates on transient segment each period. • Works with Market VP, Market GM and GM's to assist in pricing analyses for all products in Market. • Assists with account diagnostics process and validates conclusions.Managing Revenue Management Projects and Strategy • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). • Updates market and revenue knowledge and aligns strategies and approaches accordingly. • Establishes long-range objectives and specifies the strategies and actions to achieve them. • Works closely with Sales and Marketing for business opportunities, aims to increase profitability of the organization. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Takes a predetermined strategy and drives the execution of that strategy. • Thinks creatively and practically to develop, execute and implement new business plans. • Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. • Manages all revenue, profit and demand data associated with rooms and function space. • Provides recommendations to improve effectiveness of revenue analysis processes. • Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Develops the Business Outlook Strategy. • Determines sales strategies and communicates to market sales leadership, marketing communications teams and property leadership. • Establishes and maintains effective and rational pricing strategies for rooms and function space. • Develops and executes the hotel(s) strategic plan(s). • Oversees the annual pricing process for transient, group and catering rooms, function space and audio-visual. • Provides critical input to market leaders for development of property and overall revenue sales strategy. • Ensures hotel strategies conform to brand philosophies and initiatives. • Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. • Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings. • Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. • Develops 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues. • Manages inventory to maximize cluster rooms revenue. • Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. • Initiates, implements and evaluates revenue tests.Building Successful Relationships • Provides revenue strategy expertise and leadership to general managers, property leadership teams and market sales leaders. • Identifies and communicates revenue and profit opportunities to property leadership teams and sales organization. • Develops and manages internal key stakeholder relationships. • Provides targeted and timely communication of results, achievements and challenges to the stakeholders.Managing and Conducting Human Resources Activities • Interviews and hires employees with the appropriate skills to meet the business needs of the unit. • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Utilizes all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Conducts employee performance appraisals according to Standard Operating Procedures. • Administers bonus and incentive programs. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Solicits feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems and concerns. • Manages employee progressive discipline procedures for areas of responsibility. • Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/11/2024 09:53 AM
Director, Strategic Programs - GFT
RBC, Toronto, ON
Job SummaryJob DescriptionWhat is the opportunity? Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us!Global Functions Technology (GFT) delivers innovative and impactful technologies for business functions across the enterprise. The team leads the development of IT solutions for Finance, Human Resources, Risk, Audit, Legal and Compliance, in addition to Financial Crime, Fraud Technology, and social collaboration. In this role, you will lead the implementation of cross-department strategic initiatives, acting as a primary point of contact in delivering innovative, high-quality solutions with measurable business value. You will manage activities through project managers across multiple technology areas, in collaboration with business stakeholders.What will you do? Evaluate and provide guidance during the general and detailed planning stages of GFT strategic programs, developing strategies to ensure all projects within the program are cohesive and in line with organizational goals.Oversee work of all project teams within the program, made up of both internal staff and external contractors.Design, establish and monitor the program's project management goals, including comprehensive status reporting and monitoring of program financials for accurate forecasting against funding plans.Collaborate with business executives on using a disciplined project management approach that demonstrates a clear understanding of their business priorities, roles and responsibilities.Manage stakeholder communication and minimize engagement risk by proactively identifying issues and recommending courses of remediation.Ensure integration and alignment of programs and their associated projects with GFT strategy and priorities.Provides leadership and expert counsel in establishing and implementing standards, guidelines and best practices for the development and deployment of solutions.Manage internal teams to translate program deliverables and results into a strategic roadmap for delivery of GFT IT components that achieve business objectives.What do you need to succeed? Must have:10-15+ years of project / program management experience deploying strategic technology to deliver critical business initiatives using best practice methodologies, performance measurement, financial monitoring, risk management and change management processes.Strong communication and storytelling skills (verbal and written), including developing presentations for a variety of audiences and proactive relationship management capabilities.Team player and leader, able to influence virtual team members who do not report directly to you.Ability to work/partner with and manage numerous stakeholders on both the business and technology side while influencing key decision-makers in areas where you may not have direct ownership.Excellent problem-solving and critical thinking skills with the ability to work autonomously and deal with ambiguity.Nice to have: PMP, CSM or comparable project management certification.Knowledge of financial services industry.Whats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Flexible work/life balance options.Opportunities to do challenging work.Opportunities to take on progressively greater accountabilities.#LI-Hybrid#LI-POST#TECHPJJob SkillsAdaptability, Budgeting, Business, Cross-Team Collaboration, Decision Making, Information Technology (IT) Projects, Long Term Planning, Resource Management, Strategic Planning, Strategic Programs, Team Management, Teamwork, Vision AlignmentAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-04-10Application Deadline:2024-04-30Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.