Overview of salaries statistics of the profession "Hotel Reception Supervisor in Canada"

Reception, Administration & Program Support Worker       Full Time (6-month term - likely possibility of extension) The AgencyThe Calgary John Howard Society (CJHS) is a charity that reduces crime and makes Calgary communities safer by helping youth and adults make positive changes and move away from criminal behaviour. We do this by addressing the root causes of crime through housing, education, employment programs and support so that individuals have alternatives to breaking the law. CJHS is committed to restorative justice and an organizational environment that recognizes the dignity and worth of each person. CJHS values diversity and inclusion and welcomes qualified applicants from all walks of life. The Program Reception, Administration & Program Support is part of a larger Adult Community Services team. This dynamic and interactive team provides an array of programming and services targeting adults who had, or are at risk of, justice involvement. A reintegration services model encompasses programming which includes: emergency intake and assistance, employment services, and community re-entry support; additional services offered include literacy, digital literacy, financial coaching and financial administration. All programming offers client-centred, strength based, trauma informed services and support. The team works collaboratively to provide effective and coordinated services to all clients. The PositionReception, Administration & Program Support is a vital and diversified role within the agency. Reporting to the Adult Community Services Manager, the successful candidate will be integral to the effective functioning of all agency programs and the organization. The position involves the coordination of all activities related to office reception and client resource area, administrative / clerical tasks and the provision of program, client, and organizational support as needed. The position requires a high level of confidentiality, flexibility, reliability, organization and adherence to professional standards in order to meet the changing needs of the agency. This position is often the first point of contact for individuals accessing the agency and representing the agency when greeting clients, professionals and the general public in a courteous, professional manner and connecting them with appropriate programs and/or persons is a primary function of this position. This role is also responsible for the logistical booking of rooms for client appointments and meetings, administrative/clerical tasks including data collection and entry, faxing, scanning, photocopying, emailing, receiving and posting mail, keeping accurate supply inventory/ordering program supplies as needed and ensuring effective functioning of office equipment. Program support duties include the maintenance of organized reception, mail room and client resource areas, meeting the administrative and practical needs of agency programs/staff and assisting clients directly as needed. The successful candidate will have excellent interpersonal skills and possess significant Reception/Administrative education or equivalent experience. Understanding of the criminal justice system, experience working with marginalized populations and Brain Story Certification will be considered assets. A current criminal record check (CPIC) is required (within the past three months). Proposed Start Date: June 7th, 2021This is a full-time (37.5 hours/week) term certain position with possibility of extensionApplications will be accepted until a suitable candidate is found  Please submit cover letter and resume to:   Sandy Sobkowich, Community Services Manager [email protected]     The Calgary John Howard Society thanks all applicants; however, only those considered for an interview will be contacted. 

Title:Hotel clerk supervisorJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$23.08 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:35 Paul Stober Drive SEMedicine Hat, ABT1B 4Y2(1 vacancy)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience1 year to less than 2 yearsWork settingHotel, motel, resortResponsibilitiesTasksAssist clients/guests with special needs, Co-ordinate, assign and review work, Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work, Establish work schedules and procedures and co-ordinate activities with other work units or departments, Hire and train staff in job duties, safety procedures and company policies, Requisition materials and suppliesResolve work-related problems and prepare and submit progress and other reports.Supervision3-4 peopleAdditional informationWork conditions and physical capabilitiesAttention to detail, Fast-paced environment, Standing for extended periods, Tight deadlines, Work under pressurePersonal suitabilityAccurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Interpersonal awareness, Organized, Team playerEmployer: Sun City Hotels Ltd O/A Best Western PremierHow to applyBy emailBy mail35 Paul Stober Drive SEMedicine Hat, ABT1B 4Y2

Title:Hotel clerk supervisorJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$23.08 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:11401 100 AveGrande Prairie, ABT8V 5M6(1 vacancy)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience1 year to less than 2 yearsWork settingHotel, motel, resortResponsibilitiesTasksAssist clients/guests with special needsCo-ordinate, assign and review workEnsure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair workEstablish work schedules and procedures and co-ordinate activities with other work units or departmentsHire and train staff in job duties, safety procedures and company policiesRequisition materials and suppliesResolve work-related problems and prepare and submit progress and other reportsSupervision3-4 peopleAdditional informationWork conditions and physical capabilitiesAttention to detailFast-paced environmentStanding for extended periodsTight deadlinesWork under pressurePersonal suitabilityAccurateClient focusEfficient interpersonal skillsExcellent oral communicationFlexibilityInterpersonal awarenessOrganizedTeam playerEmployer: Holloway Lodging Limited Partnership - Stanford Inn and Suites O/A Stanford Inn and SuitesHow to applyBy emailBy mail11401 100 AveGrande Prairie, ABT8V 5M6

Title:Hotel clerk supervisorJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$21.30 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:140 Sims AveWeyburn, SKS4H 2H5(1 vacancy)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience1 year to less than 2 yearsWork settingHotel, motel, resortResponsibilitiesTasksAssist clients/guests with special needs, Co-ordinate, assign and review work, Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work, Establish work schedules and procedures and co-ordinate activities with other work units or departments, Hire and train staff in job duties, safety procedures and company policies, Requisition materials and supplies, Resolve work-related problems and prepare and submit progress and other reports.Supervision3-4 peopleAdditional informationWork conditions and physical capabilitiesAttention to detail, Fast-paced environment, Standing for extended periods, Tight deadlines, Work under pressurePersonal suitabilityAccurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Interpersonal awareness, Organized, Team playerEmployer: Weyburn Circle 6 Motel Inc O/A Circle 6 MotelHow to applyBy emailBy mail140 Sims AveWeyburn, SKS4H 2H5

As an employee, here are the advantages and privileges that the Residence Inn Marriott Mont-Tremblant offers youDiscounts in our hotel chain (Marriott Hotels, Sheraton, Delta, Ritz Carlton...)Annual bonus of up to $300REER contribution from the employerA group insurance planVarious employee recognition programsVarious training programsThe opportunity to take on new challenges and grow your career across North AmericaDiscounts on food on siteFree uniformsDuties and responsibilitiesPossesses in-depth knowledge of front desk operations and customer service.Ensures the smooth running of various reception tasks (arrivals, departures, etc.).Ensures good interdepartmental communication.Assists the manager with payroll for the department.In the absence of the department manager, assumes responsibility for customer satisfaction.Performs all other related tasks.

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel's design merges nature and architecture in an homage to Bengaluru's reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city's most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment. About the role The Four Seasons Hotel Bengaluru is looking for Spa Supervisor. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. You will assist in the day to day operation of the spa, and ensure the guest experience is personalized and exceeded. Your duties will include, but are not limited to preparing the team member schedule, handling administrative tasks and ensuring that the work environment is both professional and comfortable for all team members. You will need to exercise creativity in designing special offers, up selling treatments, and retail items in the spa. Additionally you will be required to support team members in the reception area when needed. What you bring: Minimum 3 years experiences as Spa Therapist in hotel Spa fieldMinimum 1 year experience as Head Therapist/Senior Therapist/Spa SupervisorBachelor Degree in any related fieldSpa therapy knowledge (body, face, nails) and presentation skillComputer skills (MS Office), Spa operating systems (Book4time), other operational systems such as Micros.Good customer services skills and service-mind. What we offer: Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunities including an international career.Complimentary Dream Holidays at other Four Seasons Hotels and ResortsComprehensive Insurance coverage for Hospitalization and Personal Accident Learn more about what it is like to work at Four Seasons - Visit us: http://jobs.fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ and follow @FourSeasonsPR on Twitter.Salary: . Date posted: 04/12/2024 09:49 AM

OverviewPaladin Security: Making the World a Safer and Friendlier Place because we CARE !Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / RequirementsOur People & Culture Assistant/Receptionist is responsible for the provisions of general administration support for our Halifax Branch. You will assist in the onboarding of new employees and processing existing employee compliance files to stay current. This is a challenging and dynamic assignment for an individual who is self-motivated, has the ability to manage a variety of assignments, and is seeking career advancement opportunities.Job Duties:•Reception coverage•Greet visitors as they enter the office•Answering and directing all incoming calls•Ordering of uniforms, office supplies, and more•Maintain inventory for uniform room and the issuing of uniforms to our Officers•Prepare employment hire packages•Processing of employee's files, compliance, and benefits•Preparing employment verficiation letters•Security License application processing and tracking for new hires•Tracking of immunization & referrals•Maintaining electric / hard copy office records and filing systems•Assisting office staff with administrative duties as requiredQualifications•Minimum 1-2 years' experience in a similar role•Efficient in all MS Office applications•Excellent communication skills (verbal and written)•Excellent organizational and time management skills•Keen attention to detail•Significant demonstrated experience providing administrative support in a broad variety of administrative and clerical functions, including customer service and record management•Ability to exercise initiative and work independentlyEducation Requirements (Any) High School Diploma/GED Certificate Diploma or Bachelors Degree in Occupational Health and Safety (or related) fieldAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Manager, People & Culture This is a Full-Time position Monday - Friday. Number of Openings for this position: 1

Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Note: Must already be legally entitled to work in Canada to be considered for the positionJob DescriptionSpecific Roles and Responsibilities That Create the Essential Toronto Experience:Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company's values.Provide effective, fast service in a friendly mannerCheck in and out hotel guests according to standards and policiesAnswer incoming callsMonitor for special rates and billing arrangementsEnsure the highest level of guest satisfaction by addressing concerns promptlyReview and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experienceCoordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereofKeep front desk organized, tidied, and sanitized up to ALL Safe policiesEnsure front desk is stocked with essential materialMaintain a professional, neat and well-groomed appearance adhering to Hotel grooming standardsPass on any guest comments to Assistant Front Office Manager/Manager on DutyMake certain to be familiar with fire and emergency proceduresOther responsibilities connected with Front Office may be requiredQualificationsPrevious front desk/reception experience a strong assetMust have effective communication skillsKnowledge of Microsoft Windows XP an assetKnowledge of Micros PMS/Opera an assetMust have a good command of the English languageHotel/Hospitality degree or diploma an assetAvailable for shift work including weekends and holidaysPhysical Aspects of Position (included but not limited to):Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsAdditional InformationWhat is in it for you:Employee benefit card offering discounted rates at Accor properties worldwideComplimentary duty mealLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility & Sustainability activitiesAccess to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)Paid time off including vacation, sick and statutory holidays*Note: Waiting times or other criteria may apply to qualify for some of the aboveSalary: . Date posted: 04/17/2024 06:08 AM

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionJob PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.Key InteractionsInternally Catering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales & MarketingSecurityTalent & CultureExternallyGuestsVisitorsSuppliersVendorsPrimary Responsibilities Butler OperationsTo supervise Butler Supervisors and Butlers on dutyTo maintain the quality and consistency of standard and to train the Butlers on improvement areasTo concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler HotlineTo increase guest interaction and to drive the Trust you score of the property.To assist the Head Butler in achieving the KPI of the department.To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.To ensure through effective supervision that all services offered are always available, and provide alternativesCoordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.Responsible for promoting hotel facilities, services and product to the targeted guest groupTo assist Head Butler to resolve any issues.To meet and welcome most of the guests personallyTo interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Raffles Udaipur.To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standardTo share with Head Butler any complaints, guests comments and problems.To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.To maintain appropriate knowledge about local area, events happening in Udaipur & around the worldTo supervise butler pantries.To check on the in room dining, reception & concierge the stock flow.To assist Head Butler for Operating Equipment inventoryCheck Butler's grooming in accordance with hotel standard.Work closely with Housekeeping to ensure correct room status at all times.To handle any DND room within 24 hours.Log security incidents and accidents in accordance with hotel policies and proceduresEnsure all guests are being treated in an efficient and courteous manner that all Raffles & Accor standards are being applied.To support the implementation of Raffles core valuesIt is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all the Assistant Manager - Butler Services are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.Team ManagementProvide department orientation and training of the hotel service standards, procedures and programsConstantly monitor team members' appearance, attitude and degree of professionalismMotivate and provides a work environment which brings out the best in team membersOther ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelQualificationsDiploma in Tourism / Hospitality ManagementMinimum 2 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointSalary: . Date posted: 04/17/2024 06:06 AM

Company Description"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionINSPIRE: Be The Future of Hospitality, Food & Beverage The Inspire Leadership Development Program offers promising talent - like you - an opportunity to start your career journey with Accor. From luxury to economy, our brands meet the desires of all guests and employees - we connect hearts all around the world.At Accor, we are united by the same passion for welcoming people and driven by the same promise: Feel Welcome. We make this promise resonate in our 4,500 addresses across 100 different countries, with new addresses opening every two days. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts, we want to open up new ways towards positive hospitality. We invite the world to come along with us. To give the future a better welcome.We put people at the core of everything we do by offering an optimal employee experience. Today our group is transforming from the inside to devise tomorrow's hospitality. Thanks to INSPIRE, you can help make an impact on this exciting transformation.Enjoy yourself. Dream big for your future. FEEL WELCOME, FEEL VALUED.During a 12 to 18-month period, you gain valuable F&B Supervisor leadership experience, while also benefiting from other program features listed below:You have a customized INSPIRE Program Outline:Rotation - As part of your orientation and onboarding, rotate between several departments across the property, thenSpecialization - Develop your expertise by specializing in a division, and working in three departments with specific focuses. (Banquets, F&B Venues, and Stewarding)OTHER PROGRAM FEATURES:You can explore multiple departments to understand fundamentals of hospitality and your property's operationsA Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professionalA Mentor guides your progress, allowing you to learn by exampleYou receive networking opportunities - connecting digitally and in-person, building your network across your property and AccorA Property Project provides you with the opportunity to shine, showcasing your skillset and innovative attributesYou can see a clear path to continuous improvement - through ongoing feedback Checkpoints with your leadership team, ensuring you thrive in your programWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging serviceHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guestsEnsure employees are informed daily about priorities to personalize serviceQualificationsWe seek individuals who are passionate about people, with these skills and qualifications:Minimum of 1-year cumulative experience in hospitality, or a customer-service orientated environment (and/or experience in specific area you are applying); Post-secondary education (i.e. diploma, bachelor's, or master's degree) in Hospitality or Business is an asset (However, applicants from all disciplines will be considered)Desire to advance your hospitality career, with strong ability, engagement, and motivation;Agile and works well in fast-paced environments, willing to learn and commit to a role; Excellent communication skills in English (+ Other language requirements, as applicable);Additional InformationLocated in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.Salary: . Date posted: 04/17/2024 06:02 AM

Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!What is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorJob DescriptionFirst impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!What you will be doing:Consistently offer professional, friendly and engaging serviceGreet, check in and settle guest accounts while ensuring all service standards are followedDocument all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionConduct Night Audit ProceduresAssist in monitoring the switchboard phone line and answering calls/responding via other communication platformsResponsible for maintaining personal cash float used to assist guest with transactions and currency exchangeAssist guests regarding hotel facilities in an informative and helpful wayRespond to each Guest who approaches the Reception DeskOther duties as assignedYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connections QualificationsYour experience and skillset includes:Previous experience as Night Audit or Front Desk Reception Agent an assetPrevious Property Management System (PMS) experience an assetProficient in the English language (verbal & written), second language an assetMust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously Strong interpersonal and problem solving abilitiesAbility to focus attention on guest needs, remaining calm and courteous at all timesMust be able to stand throughout shift while typing and talking on the phoneAdditional InformationVisa Requirements: Applicants must be legally authorized to work in Canada.APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.comWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/18/2024 10:08 PM

Company DescriptionTake part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:Why work at Fairmont Waterfront?Deeply committed to sustainability and communityMore than 50% of leadership team including c-suite, are womenFirm believers in diversity - we have colleagues from 60 countriesPassionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representationIndustry leading Leadership program and learning program through our AcademiesGreat perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels WorldwideCompetitive annual salary commensurate with experience, starting at $63,500Job DescriptionGuest Relations Manager - Full TimeProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Waterfront. Showcase your interpersonal strengths as Guest Relations Manager, where you will lead, train and recognize your team in support of exceptional guest service!What you will be doing:Assist the Front Office Manager in all aspects of the department and ensure service standards are followedProvides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areasConsistently offer professional, friendly and engaging serviceEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationTrain supervisors and fulfill training role in the absence of the trainerAssist guests regarding hotel facilities in an informative and helpful wayQualificationsYour experience and skills include:Passion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an assetMinimum of 1 year previous proven supervisory experienceMust have the ability to handle a multitude of tasks and Guest requestsKnowledge of Micros-Fidelio Property Management System an assetShould possess or seek certification in basic first aidStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a Hotel loyalty program an assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint)Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/19/2024 10:07 PM

The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.Join the Humaniti community!Here are the benefits and privileges offered to you by the Humaniti Hotel:Thrive within a positive, friendly, and dynamic team in a beautiful environment.The opportunity to take on new challenges and advance your career across North America.Employee benefits, such as life, disability, medical, and dental insurance partially covered by the employer.Retirement plan with employer contributions.Various employee recognition programs.Various training programs.Discounts within our hotel chain.DescriptionWe are looking for inclusive, dynamic leaders who love their city and want to provide a memorable and personalized experience to each of our guests. The night shift supervisors will be tasked with managing the operations of the reception and will be responsible for the entire customer experience during nighttime hours.Our night shift supervisors will guide our artisans and valets to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our wellness concept to our customers.Roles and ResponsibilitiesSupport, supervise, and guide the night reception team in all guest interaction processes.Participate in the training of the new auditors and ensure daily tracking of learning progress.Ensure that the night reception team has the necessary tools for the smooth operation of operations.Responsible for guest requests and their completion within the established deadlines according to hotel standards.Monitor daily front desk operations.Responsible for customer satisfaction and complaint management.Respond to guest comments on various booking platforms and ensure post-service follow-up.Ensure proper management of guest folios and billing.Provide service that exceeds our customers' expectations and instill this quality of service throughout the team.Responsible for enforcing hotel standards and policies.Ensure smooth service coordination with various hotel departments.Skills and RequirementsCollege or university degree in hotel management or equivalent education, an asset.Excellent organizational skills, prioritization, and outstanding customer service.Excellent ability to establish and maintain good business relationships with other departments and external stakeholders.Ability to work under pressure and manage stress.Proactivity, initiative, and autonomy.Strong personnel management skills.(2) years of experience in the hotel industry at the front desk.(1) year of team supervision experience in the hotel industry.(6) months of experience in night auditing.Bilingual (French and English).Experience with Marriott chain hotels, an asset.