Overview of salaries statistics of the profession "Technical Systems Analyst in Canada"

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance. Intermediate Business Systems Analyst Job Title: Location: Hours of Work: Bus Systems Analyst - Int North Vancouver 7.5 hr Day Shift (M-F) Reference Number: Employment Type: Posted Date: 113820 Permanent Full Time 2020/12/10 Position Highlights Our Unified Communications team has an opportunity for an Intermediate Business Systems Analyst, focusing on collaboration technologies. You will join a dynamic team delivering modern Unified Communications solutions to ICBC. We are looking for someone who shares our keen interest in delivering high service levels to our customers. This is a business-facing role that requires the successful candidate of have a technical background. Your scope: • Expertise in Collaboration Technologies for meetings and events • Primary focal point to consult with business groups wishing to leverage ICBC collaboration technology • Provide front line support to planned meetings and meetings in progress • Manage technical and logistical support during events • Coordinate teams to provide support for events • Create documentation and job aids for use of collaboration technologies • Deliver regular training to staff on use collaboration technologies (MS Teams, Skype, Zoom, and WebEx) for meetings and events • Design and plan conference room audio/video capabilities • Project Lead for upgrades to platform technologies including Microsoft, Cisco, and Genesys • Work with the team to acquire new technology via procurement processes • Manage work intake and scheduling for the team • Take lead during outages and handling communications to business and IT stakeholders Position Requirements You will need to draw on your expertise in building, designing and using collaboration technologies: • Microsoft Skype for Business, particularly for large meetings 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B• Microsoft M365 and the Teams application • Cisco Telepresence - scheduling, joining and troubleshooting - integrating with Skype • Cisco WebEx - Meeting Centre and Event Centre • Zoom - video conferencing and online collaboration tools • Office tools - particularly Outlook 2016 and Outlook Calendar • Familiar with using SharePoint to share information • In depth understanding of conference room equipment - connections, switches, displays, sound systems, control panels, etc • In-depth understanding of desktop audio/video capabilities • Audio/Video recording and manipulation. You have demonstrated strong communication and project management skills including: • Establish strategic contacts with individuals, who can be beneficial to the achievement of work goals • Strong written and verbal communication skills, able to present technical information appropriate to the audience and facilitate discussion • Excellent problem solving, analytic and organizational abilities • Clear customer focus Position Information Please include with your resume a cover letter that describes your experience as it relates to this position. Also include any other related experience you feel will also be an asset to this role. Only candidates legally entitled to work in Canada at present will be considered for this position. 151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B

Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey. Role Summary Magna’s Financial Reporting Systems department is currently responsible for the management and support of the Hyperion suite of applications used by Magna’s global finance users to prepare and present consolidated financial information for both internal and external users. We are in the process of transitioning to OneStream for Financial Close and Consolidation, Month End Close and Planning, Budgeting and Forecasting. This position will join the team responsible for the administration of Magna’s OneStream Consolidation, Month End Close and Planning, Budgeting and Forecasting applications. Key Responsibilities Manage integrations and data quality processes (validations, mappings, transformations, confirmations) from source ERP systems (SAP an asset) to OneStream Responsible for the implementation of all approved metadata updates, including all business rule changes Responsible for the implementation of OneStream reports/dashboards Monitor, maintain, control data integrity, security and associated SOX compliant controls, coordinating with internal and external auditors as it relates to system access, change management etc. Collaborate with cross-functional teams to implement system changes/enhancements Identify, develop and deploy best practices to drive continuous improvement Provide technical and functional support to all end users for all OneStream applications Ensure timely completion of projects, and delivery of critical and measurable project objectives Ability to communicate effectively to all stakeholders, providing timely and accurate information Key Qualifications/Requirements Knowledge and Education University Degree in Accounting, Finance or IT or equivalent Knowledge of financial reporting principles Demonstrates extensive abilities and/or a proven record of success managing OneStream Consolidation, Planning, Budget and Forecasting and Month End Close applications (Workflows, Master Data, Business Rules, Data Sources, Transformation Rules, Security, Forms, Dashboards and Reports) Experience with multiple sources of EPM data integrations Knowledge of SQL, VB.net is an asset Excellent proficiency in all Microsoft Office Suite Products Work Experience Minimum of 5 years work experience in a financial analyst or systems analyst role, preferably as a financial systems administrator/manager (OneStream knowledge preferred) Skills and Competencies Comfortable working with complex financial data Excited to take on new challenges, exhibiting ownership and accountability A quick learner with strong conceptual and analytical skills Sound attention to detail Organized and able to prioritize multiple tasks under tight deadlines Team player with strong interpersonal and communication skills Additional Information Work Environment Standard office environment Limited travel may be required Accommodations for disabilities in relations to the job selection process are available upon request. Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process. Awareness. Unity. Empowerment. At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Title:Business systems analystJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$47.96 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:2904 50TH AVELloydminster, ABT9V 2S5(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksConfer with clients to identify and document requirements, Design, develop and implement information systems business solutions, Provide advice on information systems strategy, policy, management and service delivery, Assess physical and technical security risks to data, software and hardware, Develop and implement policies and procedures throughout the software development life cycle, Conduct reviews to assess quality assurance practices, software products and information systemsAdditional informationWork conditions and physical capabilitiesWork under pressureRepetitive tasksPersonal suitabilityAccurate, Client focus, Excellent oral communication, Excellent written communicationEmployer: DARS Brothers LtdHow to applyBy emailBy mail2904 50TH AVELloydminster, ABT9V 2S5

Our valued public sector client is looking for a Senior Siebel Systems Analyst to provide support for the GCMS/eServices portfolio. ERP System Analyst - Level 3 Responsibilities include but are not limited to: Assist in developing architectures, frameworks and strategies, either for an organization or for a major application area, to meet the business and application requirements (overarching principles/designs); Assist/create standards for functional documentation (system use cases, business process maps, functional design documents, view mockups, etc.) for Siebel CRM (Customer Relationship Management) applications and eServices (online applications) and Integration components (web service interfaces); Lead functional elaboration sessions/JADs between Business Experts and technical teams for the purpose of developing prescribed System Use Case and Functional Design Documents that support Business Processes; Coordinate and integrate with other functional and technical teams running JAD sessions for other areas of the application including system interfaces, forms, and managerial/operational reporting; Coordinate information from JAD sessions to develop Business Process Models, System Use Cases, Functional Design Documents, Siebel Operational and Managerial Report Functional Design Documents, and Adobe pre-populated and fillable form design documents; Provide recommendations on progress, direction, and process improvements as well as performance considerations related to specific designs to Senior Management on an as needed basis; Ensure the quality of functional design content from multiple teams into departmental COTS requirements management application; Coordinate COTS BI Tool user access and schema changes with developers, and create ad hoc reports; Coach, mentor and ensure the knowledge transfer to employees; Provide briefings and status reports to management; Apply

S.i. Systems is looking to support our large Toronto-based Health Care client in their upcoming needs for experienced Systems Analysts for the maintenance and development of clinical and administrative applications. Responsibilities include: • Gathering of requirements from application stakeholders and vendors to develop requirements • Translation of functional requirements to technical specifications • Writing SQL queries of medium to high complexity, including query optimization against Oracle or SQL Server databases • Writing reports using Cerner propriety language CCL • Developing programs that output data from a relational database in different formats e.g. CSV files, plain text, formatted reports • Designing user-friendly screens that prompt for report parameters • Designing presentation-level reports using a graphical development environment • Writing reporting programs that gather data using several queries and combine them for final output • Preparing test scripts and processes in conjunction with the Informatics business and clinical analysts • Documentation of completed product, including code, training and support scripts Experience in the following type of software development skills required: • Quest • Cerner Command Language (CCL) • Experience with Unix platforms • TOAD • Oracle SQL Developer • Crystal Reports • Java Script • Cerner Layout Builder • Cerner EKM Editor • Oracle Database • SQL*Navigator • SQL*Plus • Unix Shell Scripting • Visual Studio Suite Other skills required: - Experience developing documents for various project phases - Experience in healthcare-related application development - Ability to communicate effectively to technical and non-technical audiences Apply

Title:Business systems analystJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$47.96 Hourly, for 35 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:2904 50TH AVELloydminster, ABT9V 2S5(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksConfer with clients to identify and document requirementsAssess physical and technical security risks to data, software and hardwareDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryConduct reviews to assess quality assurance practices, software products and information systemsDevelop and implement policies and procedures throughout the software development life cycleAdditional informationWork conditions and physical capabilitiesRepetitive tasksWork under pressurePersonal suitabilityExcellent oral communicationAccurateClient focusExcellent written communicationEmployer: DARS Brothers LtdHow to applyBy emailBy mail2904 50TH AVELloydminster, ABT9V 2S5

Overview As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city-and their careers-forward. Build a City. Build a Future at the City of Surrey. Employment Status Union - CUPE Local 402 - Regular Full-Time Scope Reporting to the IT Operations Manager, the Systems Analyst 3 is responsible for maintaining the integrity of enterprise systems including but not limited to server, storage, and infrastructure applications, as well as leading junior team members in carrying out Systems Analyst functions. Responsibilities • Administer all aspects of an Enterprise SAN environment, including installation, configuration, patching and upgrades; • Administer users, servers and storage in an M365, Azure, AWS and on-premise Windows environment; • Administer a VMWare and Hyper-V environment through all phases of a VM's lifecycle, including creation, patching, updating, and decommissioning; • System administration tasks, including scripting to automate routine tasks, performance monitoring and tuning; • Provide mentoring and direction for junior team members in the implementation and documentation of new information systems; • Prepare workflow charts, models and create documentation for procedures and processes; • Liaise with users, other IT staff, and vendors during the development of a new system and to determine the cause of, and correct, system malfunctions; • Assist in the preparation of project plans including cost/benefit analysis, Work Breakdown Structures, effective IT resource allocation and input into project prioritization. Qualifications • Degree in a related field from a recognized institution • Four years' related experience • An acceptable equivalent combination of education and experience may be considered Experience with the following will be a benefit: •Netapp storage infrastructure • Cisco UCS and HCI infrastructure • VMWare / Hyper-V • M365, Azure and AWS administration • PowerShell scripting Other Information Hourly Rate: $55.86 Step 1 Step 2 - 6 Months Step 3 - 18 Months Step 4 - 30 Months Hourly Rate $55.86 $58.40 $60.82 $63.35 Conditions of Employment This position requires completion of a Police Information Check. Successful applicants must provide proof of qualifications. Our Values Integrity - Service - Teamwork - Innovation - Community

Our public sector client is looking for a Senior Cloud System Analyst to manage configurations, monitor system health, and troubleshoot issues Internal Cloud System Our client is modernizing its IM/IT environment to support digital operations and enable technology excellence in service to Canadians. There is a requirement to support and evolve the Data and Analytics Program to ensure it continues to meet the ongoing demands of the current and future business vision and strategy, as well as comply with the Government of Canada’s direction for Data Strategy and Open Government. Task; but not limited to : Monitor cloud application performance, resource utilization, and system health. Troubleshoot and resolve application-related issues and errors promptly. Optimize application configurations and parameters for better performance and cost-efficiency. Implement security updates and patches to ensure application security and compliance. Perform regular backups and implement disaster recovery strategies. Scale application resources based on usage patterns and demands. Manage access controls and permissions for users and teams. Audit and analyze logs and metrics to identify potential issues or improvements. Upgrade application components and dependencies to newer versions for enhanced features and security. Collaborate with development teams to address bugs and improve application performance. Document troubleshooting procedures and best practices for future reference. Communicate with stakeholders regarding system maintenance, upgrades, and downtime schedules. Respond to support tickets and inquiries, providing timely and effective resolutions. Ensure compliance with industry standards and regulations related to application systems. Implement and manage automated monitoring and alerting systems. Must Haves Secret Clearance 5 years of Experience in optimizing Cloud Based Applications Nice To Have 7 years of experience monitoring and troubleshooting cloud application performance University Degree, or 2 year College Diploma Apply

Overview The City of Surrey has launched a three-year Action Plan to address the delivery of housing and support affordable housing projects that aims to increase new housing by 27.8% in our city. This action plan is supported by the $95 million Housing Accelerator Fund (HAF) that was awarded to the City by the Canada Mortgage and Housing Corporation (CMHC). The Housing Accelerator Fund (HAF) will help improve the development approval process through an action plan designed to: • Facilitate the delivery of housing in the short and long term; • Enhance the certainty in the permit approval process; • Increase access to affordable housing; • Continue to support the development of complete communities that are sustainable and inclusive; and • Further position Surrey as a destination for investment. Help us deliver on Surrey's Action Plan. If you're looking for meaningful work that will directly impact the communities we live in, apply this job opportunity today. Employment Status There are 3 openings: • Union - CUPE Local 402 - Project (2 Year): 1 position • Union - CUPE Local 402 - Project (3 Year): 2 positions Scope The City of Surrey is looking for a group of Business Systems Analysts (Functional Application Analyst 2) to join the Business Improvement Team to help facilitate over $1.5 Billion dollars of construction annually. Our team is committed to providing leadership, analysis, guidance, support, and training of the City's Land Management System (AMANDA). Working in Agile project teams, we focus on continuous improvement to streamline workflows, increase efficiencies, and create innovative solutions in the land development workspace. Projects include: • Improving the Guaranteed Permitting Timelines • Enhancing Professional Reliance • Enabling Digital Permitting • and more Responsibilities • As the primary source of contact, responds to, investigates, prioritizes, and resolves integrated administrative, technical, or operating problems within the functional end user base using standard methodologies and procedures, interpreting or adapting as situations and problems arise. • Work closely with departmental stakeholders to develop strong working relationships and to effectively articulate and advocate on their behalf. • Assumes key role in the future development of the system by participating in development of business cases, taking business unit lead role in needs identification, defining requirements, assisting with development of work break down structure and project plans, and assumes key business unit role in testing and implementation. • Acts as a liaison with IT for all system issues raised by the business users that require IT involvement and manages the resolution of all issues. • Maximizes integration between end user groups by analyzing business processes and recommending improvements where appropriate. • Provides ongoing support and training to all end users, including management staff, through training programs, one on one consultation, systems, or procedural advice etc. • Leads report development based on end user needs, both staff and management. Qualifications • Bachelor's degree in an acceptable related discipline from a recognized post-secondary institution, plus 3 years of directly related and relevant experience, preferably in a municipal setting; OR • Diploma in an acceptable related discipline from a recognized post-secondary institution, plus 5 years of directly related and relevant experience, preferably in a municipal setting; OR • Technical courses in the field plus 7 years of directly related and relevant experience, preferably in a municipal setting. Knowledge, Skills and Abilities • A strong dedication to serving clients and ability to work closely with end users. • Ability to work in a strategic and proactive manner to perform under pressure, and meet deadlines established according to corporate priorities. • Considerable business knowledge of functional area of expertise.Effective verbal and written communication skills in order to persuade and influence others to obtain acceptance of ideas and cooperation on proposed initiatives and actions. • Knowledge of AMANDA (or other Municipal Land Management Systems) and business processes are considered assets. • Knowledge or experience with PowerBI, Crystal Reports (or other data analytic and reporting tools) are considered assets. Other Information Pay Grade: 27 Hourly Rate: Pay Steps Hourly Rate Step 1 $47.52 Step 2 (6 months) $49.52 Step 3 (18 months) $51.52 Step 4 (30 months) $53.84 Conditions of Employment This position requires completion of a Police Information Check. Successful applicants must provide proof of qualifications. Closing Date This job will be posted until filled. Our Values Integrity - Service - Teamwork - Innovation - Community

YOUR DAY-TO-DAY WITH USThe Customer Technical Support Analyst level II will be responsible for working within a global team that focuses on troubleshooting and resolving both software and hardware technical issues for all JYGA products. Your primary responsibilities will be: Providing fast, efficient, and courteous technical customer support in relation to all products and their use within the agriculture feeding cycle. Effectively capturing, prioritizing, and documenting all incidents via our ticketing system. Managing, diagnosing, and resolving technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products. Effectively documenting technical product bugs while working in collaboration with Quality Assurance and R&D to improve our products. Assisting clients in use of hardware and software components of the products. Capturing troubleshooting steps and techniques to contribute to JYGA knowledge management database. Actively participating in cross functional teams with R&D to contribute to the technological evolution of the products. REQUIREMENTSDEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .Bilingual, French/English.Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.Knowledge of computer systems, components, Office 365, Teams, TeamViewer.Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

HYBRID position at Toronto, OntarioMust haves:5+ years experience as a systems analyst.Experience with the projects related to 24x7 critical environments and operations,Experience working in the PSRN projectUnderstanding of emergency health services including ambulance communications.

Title:Systems technical support analystJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$28.85 Hourly, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:2311 90b St SW Suite 201Edmonton, ABT6X 1V8(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3 yearsResponsibilitiesTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareAdditional informationWork conditions and physical capabilitiesWork under pressureTight deadlinesPersonal suitabilityClient focusOrganizedTeam playerEmployer:EliteGlobal Group Ltd O/A Elite Global GroupHow to applyBy emailBy mail2311 90b St SW Suite 201Edmonton, ABT6X 1V8

We are currently seeking a highly skilled Systems Analyst to support four critical middleware environments for our client. These environments are pivotal in integrating various systems including SCADA, power, water, drainage, invoicing, scheduling, bidding, billing, and reporting systems with essential work management and finance applications. The successful candidate will be responsible for maintaining and deploying middleware applications, as well as developing BPEL workflows to enhance system efficiency and interoperability.Responsibilities:Maintain and deploy middleware applications to support integration between various systems.Develop and optimize BPEL workflows for seamless data exchange and process automation.Work closely with IT and business teams to understand and fulfill integration requirements.Ensure system reliability, scalability, and performance through proactive maintenance and troubleshooting.Participate in the full lifecycle of application development, from concept and design to testing and deployment.Provide technical support and guidance for middleware environments and integrations.Must Have:A minimum of 5 years of experience as a Systems Analyst, with a strong background in middleware applications.Proficiency in Microsoft .NET (C#), MVC for application development.Solid experience with Oracle PL/SQL, T SQL, and/or Microsoft SQL development.Hands-on experience with Oracle Weblogic, SOA, and OSB.Nice to Have:Previous experience in the utilities sector.Ivara Apply

Application Deadline: 04/29/2024Address:33 Dundas Street WestThis role is Hybrid, working 1-2 days in the Office.Defines business requirements to inform technology build and operations by sourcing and analyzing relevant data, reviewing and documenting business processes and collaborating with business stakeholders. Liaises with stakeholders to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Sources business and market data to evaluate the effect of projects on business results. Also assesses the efficiency and the performance of technology (software, hardware and the wider IT system) to deliver expected business results. Identifies and analyzes malfunctions, system workflow, and troubleshoots issues raised by business.Elicits requirements and analyzes feasibility to ensure solutions/initiatives achieve the expected business outcomes.Supports various project teams across the project lifecycle to ensure application development is aligned with the business requirements.Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements.Applies depth of domain & functional expertise for the assigned portfolio to drive the expected business value. Uses technology acumen obtained through a combination of education and experience to translate business requirements in technical terms.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Builds tests cases in order to validate business requirements and End-User Testing results.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 8-10 years of relevant experience as a Business Systems Analyst in a large setting (Financial or Telco or Retail)Post-secondary degree in related field of study (Computer Science) or an equivalent combination of education and experience.Experience producing specification documents (BRD) using suitable tools and techniques.Strong SQL knowledge, Cloud Computing, Release Management practices, project management life cycle, RDBMSUnderstands relational database models and the fundamentals of relational database modelling.Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.Demonstrates applied knowledge of one or more analysis and problem decomposition technique.Understands complete Software Development Life Cycle and can apply the applicable portions of the 'Feasibility,' 'Requirements," and 'Analysis' phases.Demonstrates writing and documentation skills.Understands and can explain to others the core processes involved in their area of support.Technical proficiency gained through education and/or business experience.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Overview As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city-and their careers-forward. Build a City. Build a Future at the City of Surrey. Employment Status Union - CUPE Local 402 - Regular Full-Time: 2 positions Scope Reporting to the IT Operations Manager, the incumbent maintains the integrity of the enterprise systems including but not limited to both on-premise and cloud hosted server, storage and infrastructure applications and technologies. Responsibilities • Develop and maintain scripts to streamline routine operations • Monitor system performance and utilization to ensure maximum value is achieved particularly on consumption based services. • Perform duties as an Active Directory (AD) and Azure Active Directory (AAD) administrator, including administration of all City Group Policies. • Support and administration of AAD Connect and Private Link infrastructure. • Administer users in an M365, Azure, and on-premise Windows environment. • Perform analysis and development, implementation, modification and installation of complex enterprise systems in different operational environments • VMWare and Hyper-V administration, including creation of templates, installation of updates and patches, etc. • Ensure server data security and integrity by evaluating, implementing, and managing appropriate software and hardware solutions. • Windows Server routine administration tasks such as user account creation/updating, server builds/updates/patch installation, Domain Controller, DNS, DHCP, etc. • Creation and maintenance of documentation required for ongoing support of City technical infrastructure applications and technologies. • Work with other City departments, other IT staff, and vendors to implement new systems and/or troubleshoot and resolve problems on existing systems. • Provide technical direction and coaching to junior team members as required. Qualifications • Degree in a related field from a recognized institution plus two years related experience or an acceptable equivalent combination of education and experience. Candidates under considerations will be able to demonstrate: • Sound technical knowledge of IT infrastructure and the ability to perform root cause analysis and trouble shoot. • Possess effective communication skills and provide excellent customer service to all parties involved. The ability to work well within a team environment. • Able to prioritize and work under tight deadlines and urgent matters and achieve deliverables. Experience with the following will be a benefit: • Netapp storage infrastructure • Cisco UCS and HCI infrastructure • PowerShell scripting Successful applicants must provide proof of qualifications. Other Information Pay Grade: 27 Hourly Rate:$47.52 Pay Steps Hourly Rate Step 1 $47.52 Step 2 (6 months) $49.52 Step 3 (18 months) $51.52 Step 4 (30 months) $53.84 Conditions of Employment This position requires completion of a Police Information Check. Successful applicants must provide proof of qualifications. Closing Date This job will be posted until filled. Our Values Integrity - Service - Teamwork - Innovation - Community

ONSITE position at Edmonton, AlbertaMust haves:The proposed resource must meet or exceed one of the following:• University graduation in business, management or a related discipline and 2-yr Business Analyst (BA) experience;OR• 2-yr diploma in business, management or a related discipline and 4-yr BA experience;OR• 1-yr certificate in business, management or a related discipline and 5-yr BA experience;OR• 6-yr BA experienceExperience as a business analyst translating business requirements into detailed technical requirements in an enterprise IT environment.Experience collecting and analyzing requirements for implementing cloud based projects and services with large scale cloud providers.Experience identifying and assessing requirements within multiple architecture domains e.g. business, application, technology, data/information, security, and privacy.Experience in developing integrated system and technical design specifications on complex engagements.Experience in facilitating and managing business process development and process re-engineering workshops and sessions.Experience in gathering requirements from a diverse group of stakeholders across ministries or departments.Experience with written and verbal communications including specific experience in drafting strategic business and technical documentation. 5 years  Excellent verbal and written communication skills and ability to interact professionally with a diverse group.Ability to learn quickly, problem solve/troubleshoot, work independently and in a team.Ability to manage stress and conflict.The ability to establish and maintain effective working relationships with team members, management and vendors.Experience collecting requirements, analyzing, designing or implementing M365 products and services, either on-premises or in a cloud infrastructure-as-a-service environment.Experience conducting, facilitating and interpreting impact and risk assessments across multiple scenarios.Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users)Experience in facilitating meetings and communicating with senior management and project stakeholders.Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.).Experience in understanding the impact of policies, processes and procedures on performance.Experience using MS Office 2010 products or higher versions.Experience with Disaster Recovery and Business Continuity Planning.Experience with IT service management, IT service management applications, IT application development and maintenance projects.Experience with process improvement, documentation and requirement gatheringExperience with User Acceptance Testing processes on large, complex, multi-stakeholder environment.Experience working in or for the public sector.Experience working within an agile development environment.

HYBRID position at Toronto, OntarioMust haves:5+ years experience as a systems analyst working and living in the SE region of Ontario.Experience with the projects related to 24x7 critical environments and operationsExperience working in the PSRN projectUnderstanding of emergency health services including ambulance communications.

Application Deadline: 04/29/2024Address:100 King Street WestThe Service Delivery Advisor (SDA) has accountability for ensuring efficient, reliable, and available technology service delivery to their aligned CIO stakeholder(s). The SDA provides input, governance and support to their CIO strategies, its portfolios and business products; ensuring socialization within IT Operations Support (ITOS). He/she oversees service availability and service improvement plans for their Line of Business (LOB), assuring Service Level Agreement (SLA) compliance.The incumbent is the prime interface for their aligned CIO for all services/issues/concerns/gaps for ITOS. They are responsible for all aspects of the CIO's relationship with ITOS and work in partnership with Technology teams (DevOps/Engineering), IT Operations and CIO Business Relationship Managers (BRM) to ensure CIO and ITOS standards of service are met or exceeded. The SDA creates an easy and clear path for CIO interactions with its Technology (Engineering & DevOps) partners and creates confidence in Technology's ability to respond. Collaborates with Operations Manager, Technology Development, COEs and customers to ensure day-to-day operational issues are addressed expediently.Is responsible for incident and problem reporting (works in concert with Reporting Analysts to ensure integrity of end result) to ensure trends are identified and appropriate actions are taken.Completes metrics reporting and trending (weekly, monthly, quarterly) for the purpose of communicating to Line of Business (LOB) representatives and Enterprise Infrastructure (EI) executives.Is responsible for holding weekly client service discussions to identify significant issues or exceptional service efforts.Ensures business is aware of major changes that affect service and obtains business approval when required.Follows service restoration and ensures post-mortem for root cause analysis is performed to ensure issues are addressed.Provides recommendations to the business during service disruptions and temporary bypass scenarios to help identify the best solution for both the business and operations.Participates in Major Incident Recovery Teams and Technical Recovery Teams as required, representing the business while providing impacts and updating the client.Follows the ITIL (IT Infrastructure Library) process in reporting incidents and problems to ensure a consistent approach is taken in managing issues.Participates in regular customer service reviews to share service insight and gain client perspective of the service provided.Is available 24x7 (scheduled oncall) for major issues having business implications to ensure client interests are appropriately represented. Possesses the ability to effectively translate business speak to technical and vise-versa to ensure ongoing communications are clearly understood by all parties.Managing the day-to-day activities of the Problem processProviding oversight on the progress of root cause investigation performed by Level 2 and 3Provides stakeholder communication on Active problems and their investigation progressEnsure the Coordination for resolution of problems goes through Change ManagementReview problems to check for quality and completeness for problems within support scopeDrives the efficiency and effectiveness of the Problem Management process & Discover continual service improvement opportunitiesCoordinate and oversee the management of WMT owned problem recordsEnsure Problem Records are assigned, properly documented, and closed/updated as per Problem Governance GuidelinesMonitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables. • Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. • Supports deployment activities, managing implementation issues to resolution. • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution. Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment. Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available. Collaborates and engages with the appropriate areas across the bank. Develops or helps to develop the knowledge assets required for the operation. Promotes adherence to standards and industry best practices. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learningQualifications:Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.Technical and/or business functional knowledge of systems, tools, timing, and dependencies.Deep knowledge and technical proficiency gained through extensive education and business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Data driven decision making - In-depth.Grade:7Job Category:Individual Contributor / CollaborateurWe're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Candidates must be local in Fredericton, New BrunswickMust haves: 6 years of:A bachelor's degree in computer science, business administration or a related discipline and a minimum of six (6) years of experience in information technology/ information management related work experience.Demonstrated hands-on Business Systems Analyst experience, including requirement gathering and documentation, developing and managing requirement traceability matrix, technical solution, and design analysis, developing product backlog, user stories and acceptance criteria.Demonstrated experience engaging business and technical subject matter experts to identify and describe core business capabilities, articulate business system priorities and desired outcomes in both predictive and adaptive project management approach.Demonstrated experience in producing visual diagrams that clearly depict the relationship between business functions and develop the business process documents.Recent experience as a Business Analyst for Property Assessment information systems, Computer Assisted Mass Appraisal (CAMA) projects specific to service delivery agencies and government, such as Service New Brunswick.Demonstrated hands-on experience in requirement gathering, current state and future state analysis for commercial off-the-shelf (COTS) and customized application development in the large enterprise level project delivery.Demonstrated experience in developing requirement traceability matrix, product backlog, user stories, wireframe/prototype, user acceptance criteria and oversee the user acceptance testing in the large enterprise level project delivery.Demonstrated experience in performing business process analysis for complex business transformation initiatives in the multi-entity organization to develop business process for the future state in the large enterprise level project delivery.Demonstrated experience documenting business and system requirements, diagramming the required process flows in the commercial off-the-shelf (COTS) application’s integration deployment in SaaS and On-prem model.Current certification from a recognized professional business analysis association, such as PMI-PBA, IIBA-CBAP would be an asset.Demonstrated experience with at least one (1) cloud SaaS implementation with significant business transformation would be an asset.  

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementHybridJob DescriptionThe opportunityCanadian Division Integrated Financial Solutions (CDIFS) is a customer-focused team that provides professional, technical and operational support to the Canadian Segment Finance function. The team analyzes, develops and maintains efficient, cost effective and controlled systems solutions for Finance using Manulife’s enterprise-wide tools. CDIFS plays a role in divisional financial control oversight, and supports projects and initiatives to develop, enhance and monitor finance systems and applications.Reporting to the Manager, Integrated Accounting Solutions (IAS), the Intermediate Financial Systems Analyst is responsible for analysis, creation and development of technology based analytical and reporting solutions. The Intermediate Analyst will support applications that are critical to Finance. The incumbent will also be required to perform interviews with contacts from multiple groups within Finance to understand complex requirements and develop automated tools and reports using advanced programming / reporting tools. The incumbent will inspire team members with a positive attitude and collaborative approach.ResponsibilitiesSystems Management & SupportUpdate SAS, SQL, VBA and C# scripts/programs to support Canadian Finance applications/processes.Experience with updating Alteryx, Power Query and Power BI report / process automationsTroubleshoot production server related issues.Coordinate with all other technical teams on data and server related updatesMaintain the standards of the CDIFS Service Level Agreement with business units and Finance clients.Support team members within work area to ensure timely and effective implementation of change initiatives.System documentation is continuously updated to reflect new changesProvide after-hours support when required in exceptional circumstances.Application DevelopmentAnalyze business requirements, define scope and design software solutions/reportsDevelop, test and deploy application enhancements into production environmentProvide User Acceptance Testing (UAT) and Steady State support.Continuous ImprovementPlay a significant role in achieving process improvement goals and best practices in Finance.Look for and analyze reporting problems/process inefficiencies autonomously.Demonstrate commitment towards continuously updating knowledge and skills.Customer ServiceResolve customer service issues and escalate to leader when appropriateIdentify and recommend refinements and improvements to service offeringsInvestigate system users inquiries / concernsBuild effective relationships and establish a prominent level of credibility within CDIFSWhat motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forBCom with MIS major or Computer Science degree or comparable education with 2+ years of experience in a Consultant/Programmer/Analyst type roleIn-depth knowledge and experience in programming tools (SAS, SQL, Visual Basic (VBA), C#)Experience with Alteryx, Microsoft Power BI and Power QueryExpertise in Microsoft Office (Excel, Access)Experience with Mainframe is an assetExperience with Oracle Smartview, Lawson GL module & T-Recs is an assetExcellent analytical and problem-solving skillsAbility to communicate clearly in both verbal and in written formStrong interpersonal skillsWork well under pressure and able to work independentlyKnowledge of System Development Methodologies (SDM)Introductory knowledge of accounting fundamentals is an assetWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationMontreal, QuebecSalary range is expected to be between$57,000.00 CAD - $95,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.