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Customer Service Representative
BMO, Almonte, ON
Application Deadline: 04/14/2024Address: 62 Mill StreetJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.Identifies customer needs and initiates referrals to BMO colleagues.Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.Contributes to meeting branch business results and the customer experience.Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.Organizes work information to ensure accuracy and completeness.Takes the initiative to find creative approaches that make each customer's experience feel personal.Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.Contributes to business results and the overall experience delivered in the branch.May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.Complies with legal and regulatory requirements for the jurisdiction.Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.Completes standardized tasks under supervision.Performs initial problem solving within given rules/limits & escalates when required.Broader work or accountabilities may be assigned as needed.Qualifications:No prior experience necessary; post-secondary degree or certification in related field of study is desirable.High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.Projects a professional presence.Basic knowledge of specialized sales and business banking solutions to refer to specialists.Passionate commitment to helping customers.A focus on delivering a personal experience to customers.Resourceful self-starter with courage and confidence to approach customers.Readiness to collaborate and work in different capacities as part of a team.Strong interpersonal skills, including the ability to build rapport and connections with customers.An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.Basic knowledge learned on the job.Verbal & written communication skills - Basic (in business environment).Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).Compensation and Benefits:$32,600.00 - $43,500.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We're here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Elementary - Long Term Occasional - Almonte IS - 1.0 FTE - FR - Grade 7-8 - Prep Coverage
Upper Canada District School Board, Almonte, CA_ON
Join The Upper Canada District School Board Creating Futures, Leading and Learning for All The Upper Canada District School Board (UCDSB) is committed to equity in employment.  As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The UCDSB is committed to providing accommodations [for people with disabilities]. If you require an accommodation, we will work with you to meet your needs. This would be facilitated upon receiving an interview and would be done by contacting Human Resources at [email protected]. UCDSB is currently hiring an Elementary Long Term Occasional Teacher Details of Assignment:             1.0 FTE FR - Grade 7-8 - Prep Coverage Elementary LTO positions are filled with the FTE as posted. Click here to view the UCDSB Map. Click here to view the Family of Schools List. Qualifications: Must have OCT in Good Standing. Required Qualifications in Intermediate, and FSL. Application: Applicants can apply to any position that is of interest to them (i.e. Term Assignments (LTO) or Permanent vacancy) without first having to be on our Occasional Teacher lists.  Please apply to any vacancy that is of interest to you so that you are considered for each. Your completed application on Apply to Education must include the following in order to be properly considered for this vacancy: Cover Letter Resume Updated Applicant Profile including OCT number and contact information (ex: phone number, address, etc). Completed responses to all job related questions You may also wish to attach relevant diplomas, certifications, reference letters, etc. relevant to your application. References: UCDSB requires your current and two most recent direct supervisors. If your experience is in a day-to-day occasional capacity ensure that you list the length of time that you worked for that Supervisor and whether the assignment was casual day-to-day or in a long-term occasional capacity. Placement Teacher References: If providing a Placement Teacher as a reference, The UCDSB will require confirmation and approval from the Principal at the Placement School that the deferred reference (Placement Teacher) is approved to provide reference on behalf of the Principal. The UCDSB does not accept colleagues or personal references. Selection Process: Positions are filled in accordance with the UCDSB/ETFO-OT Collective Agreement and/or PPM 165 where applicable. The UCDSB selection process includes a review of required qualifications, interview and assessment process, and reference checks. All employment offers are conditional on candidates providing a valid Criminal Record Check including Vulnerable Sector Screening.    
Home Instruction - Almonte DHS
Upper Canada District School Board, Almonte, CA_ON
 Home Instruction Opportunity Details:   School: Almonte Intermediate    Grade: 8   Location: TBD in cooperation with the school and familyHours: 5 hours per weekSubject: Math/Language/Science/ArtsDate/Time: TBDRequirements: Valid OCT with qualifications in: Intermediate  The Upper Canada District School Board (UCDSB) is committed to equity in employment.  As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The UCDSB is committed to providing accommodations [for people with disabilities]. If you require an accommodation, we will work with you to meet your needs. This would be facilitated upon receiving an interview and would be done by contacting Human Resources at [email protected]. Secondary Collective Agreement Article 2424.02 All teachers under this article are hired term-specific. The Employer and the Teachermutually agree to the termination of employment at the end of the specific term.