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Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.Key Responsibilities of the Job· Interact with customers to ensure a great customer experience in a manner that values their time.· Move dynamically on the floor to continuously engage with customers and attend to customers needs· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.· Use Vendors technology to support kiosk operations and provide positive experiences.· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.· Willing to work a flexible schedule including days, evenings, weekends, and holidays.· Willing to move boxes weighing up to 15 lbs or less(when needed)· Willing to work as part of a team and/or work independently.Key Skills and Core Values You Can Bring:· Customer Experience: Enjoys working and connecting with, understanding, and helping people.· Personal Responsibility: Accepts responsibility/accountability for actions;· Is dependable.· Self-Awareness: Is aware of how words or actions may be perceived by or affect others· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.We succeed through collaboration and commitment and set a high bar for ourselves and those around us.We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.ABOUT THE GROUP:The goal of this department is to manage all aspects of Compliance (Health and Safety, Environmental, Food Safety) within the Distribution Centre.WHAT YOU WILL DO:Federal, Provincial and Regional Audit Requirements and Regulations:Responsible for monitoring, maintaining and implementation of all government agency requirements related to applicable laws for labour, health, safety, privacy and ethicsNational Audit Requirements:Actively participate in monitoring, maintaining and implementing all standard operating procedures, policies, guidelines and practices related to items outlined in national audits for complianceMaintain comprehensive business records related to administrative requirements of all audits in accordance with the privacy act and business ethics modelOversee and assist the operations team in developing and implementing training mechanisms to continuously improve audit resultsNational Compliance Programs:Investigate, implement, support and sustain national compliance initiatives as required by LCL in accordance with national, regional and site specific objectivesEnsure necessary training is updated regularly and continuously maintained in accordance with the standard operating procedures and guidelines as described in our national objectivesFoster positive working relationships with federal and provincial auditors and/or inspectors through open communication and collaborative work efforts, as a representative of LCL’s high ethical standards, missions, values and behaviorsInjury Claims Management:Manage, maintain, communicate and ensure timely reporting of all injury claims in the DC according to the rules and regulations of the Workers Compensation Board and LCL’s third party claims management companyProvide direction and meaningful work for colleagues who require modified work arrangements due to medical restrictions and ensure supervisors are actively participating/supervising accommodated return to work programs for all colleaguesWork in partnership with the operations team and the OHS business unit to ensure open communication of ongoing and active claims, incidents and injuriesTrain, communicate, coach and effectively manage injury rates and medical reporting processes to safely return all employees to their pre-injury job and/or dutiesStandard Operating Procedures:Coordinate with the operations team to develop, implement, standardize, communicate, train, report and maintain national, regional or site specific standard operating practices required in the business unitCorrect and/or report deficient standard operating practices as outlined in the business unit’s policies and proceduresUnderstand and participate in LCL’s operating practices with respect to any retail, transport, procurement process and/or other external business units that affect or have the potential to affect compliance initiatives and customer service initiatives to achieve the highest possible standards for the DC’s business objectivesWHAT YOU WILL NEED:Principled, consultative leadership ability that supports a progressive, positive cultureProven ability to create an environment that emphasizes knowledge sharing and group participationProven track record providing dedicated customer service excellence through strong analytical and problem-solving skillsExceptional team-building ability and a strong people development backgroundDemonstrated ability to model blue culture behaviours and align business decisions to CORE valuesMust have excellent decision-making, time management, and communication skillsStrong computer systems knowledge (MS Office Suite: Word, Excel, PowerPoint and Outlook)Knowledge of warehouse management systemsFlexibility to work irregular or extended hours including nights, weekends and holidays as neededPost-secondary education preferredAt least 5 years supervisory management experience in a distribution/warehouse settingFrequent travel required: up to 30% travel time throughout CanadaLoblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.Employment Type: Full timeType of Role: RegularWe have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.