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Crew MemberWe are more than just your local restaurant. We are a collection of hardworking small-business owners, students working part-time, career builders, and active seniors getting the most out of life. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? If this sounds like something you want to be a part of, apply today!Your vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm and collected in a fast-paced environment. You understand there is no "I" in team and thrive in social situations. You're always willing to learn and grow. You get that service isn't a transaction, it's about connection. That a smile can make all the difference in someone's day. It's genuine, and it's who you are.The jobWe are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:Greeting guests, taking orders and processing paymentsPreparing food and drinksManaging delivery and mobile ordersAssembling orders and packaging take-out and deliveryKeeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourselfWhether you are working in the kitchen, at the Drive-Thru, or at the front counter you are a part of a dynamic team that works together to deliver an exceptional guest experience.Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayAbout usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

Maintenance We are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayThe jobWe are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:Maintaining a clean, safe, and secure work environment for guests, coworkers, and yourself, leveraging your knowledge of safety regulations and equipment.Multi-tasking in between troubleshooting, tending to store areas and appliances during your shift, and repairing décor and equipment, whether it's during the day or throughout the night.Managing priorities, staying organized, and keeping on top of the various tasks with limited supervision.Your vibe and experienceYou are trustworthy and have trust in others. You're a curious mind. You love to see how things work and are fascinated by the intricacies of objects. You're good with your hands and mechanically adept. You're always willing to learn and grow. You remain cool, calm and collected in a fast-paced environment. You'd rather do a job right the first time, than do it twice.About usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

Crew MemberWe are more than just your local restaurant. We are a collection of hardworking small-business owners, students working part-time, career builders, and active seniors getting the most out of life. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? If this sounds like something you want to be a part of, apply today!Your vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm and collected in a fast-paced environment. You understand there is no "I" in team and thrive in social situations. You're always willing to learn and grow. You get that service isn't a transaction, it's about connection. That a smile can make all the difference in someone's day. It's genuine, and it's who you are.The jobWe are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:Greeting guests, taking orders and processing paymentsPreparing food and drinksManaging delivery and mobile ordersAssembling orders and packaging take-out and deliveryKeeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourselfWhether you are working in the kitchen, at the Drive-Thru, or at the front counter you are a part of a dynamic team that works together to deliver an exceptional guest experience.Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:Access to education and skills development opportunities that take you furtherA total rewards package that includes discounts, incentives, and recognition perksFlexible hours/shifts that suit your needsA safe, respectful and inclusive workplaceBring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every dayAbout usIn 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

TÂCHES ET RESPONSABILITÉS : OBJECTIFS DE VENTES : -Employer les outils de suivi des ventes et le tableau de bord de l’entreprise afin d’établir des objectifs et d’atteindre ces derniers. -Vendre des produits et services aux clients tout en encadrant et conseillant le personnel à cet effet. -Maximiser les ventes grâce à la mise au point de techniques de ventes efficaces. -S’assurer que les membres du personnel atteignent leurs objectifs de productivité. SERVICE À LA CLIENTÈLE : -Toujours mettre de l’avant la priorité client et offrir un service à la clientèle de qualité supérieure. -Surveiller les objectifs et les résultats des sondages ISSC et les communiquer aux membres de l’équipe. -Donner l’exemple quant à l’utilisation appropriée de l’application Relation client éLECTRONIQUE, afin d’offrir un service à la clientèle de qualité supérieure. -Prendre des rendez-vous pour les événements et gérer l’horaire en fonction de l’augmentation des événements annuels. -Promouvoir les produits par l’intermédiaire du marketing et encourager l’utilisation du programme PC Optimum. -S’assurer que le personnel soit formé aux normes de vente des produits de beauté. LEADERSHIP D’ÉQUIPE : -Guider, encadrer, former et motiver le personnel. -Créer un environnement propice à la vente. -Préparer les évaluations de rendement en collaboration avec le gérant du magasin. -Expliquer et mettre en œuvre les principes de la « culture bleue » et les « valeurs ÊTRE ». -Créer un environnement propice à l’application des principes de la « culture bleue » et des « valeurs ÊTRE ». EXPLOITATION : -Utiliser les outils de l’entreprise afin d’assurer le suivi des ventes. -Veiller à ce que les normes d’exploitation du rayon des cosmétiques soient mises en œuvre. -Déterminer les périodes de forte affluence et prévoir les quarts de travail en conséquence. COMPÉTENCES : -Planification, jugement et prise de décision. -Faire preuve d’une pensée critique et prendre des décisions pour régler les problèmes concernant les besoins des clients. -Posséder la capacité de réagir en fonction des tâches et les objectifs définis par l’équipe de gestion. -Élaborer un plan de perfectionnement personnel annuel. -Travailler en collaboration avec le pharmacien propriétaire et le gérant du magasin. -Posséder de l’expérience dans le domaine de la vente, avec une capacité éprouvée à atteindre ses objectifs. -Posséder de l’expérience dans le domaine des cosmétiques. -Détenir d’excellentes aptitudes pour la communication écrite et verbale. -Faire preuve d’une priorité axée sur le service à la clientèle. -Avoir de l’expérience à diriger une équipe.

Le gérant du magasin est chargé de gérer la performance globale de l’avant du magasin. L’avant du magasin comprend toutes les zones du magasin, y compris le rayon des cosmétiques, à l’exception de la pharmacie. Le gérant du magasin dirige le personnel dans le but d’offrir un excellent service à la clientèle à l’avant du magasin, il gère tous les processus et procédures à l’aide des ressources financières et s’assure que les objectifs du magasin sont atteints. TÂCHES ET RESPONSABILITÉS : Exploitation - Maintenir les normes du magasin pour optimiser l’expérience de magasinage des clients, faire affluer la clientèle et avoir une incidence positive sur la rentabilité du magasin. - Collaborer avec l’équipe de gestion pour s’assurer que les normes du magasin sont appliquées en tout temps et en tout lieu, y compris dans l’entrepôt. - Gérer et tirer parti de l’outil de gestion de la main-d’œuvre Workforce Management (WFM) pour optimiser la productivité. - S’assurer que les niveaux de dotation en personnel sont suffisants pour exploiter efficacement l’entreprise. Ressources humaines - Respecter les normes en matière de ressources humaines. - Embaucher ou soutenir l’embauche pour tous les rayons, à l’exception de la pharmacie. - Veiller à l’administration des salaires selon les lignes directrices relatives aux ventes par heure-travail. - Effectuer des évaluations de probation pour les nouveaux employés et les évaluations du rendement annuelles du personnel. - Gérer le rendement du personnel en offrant de l’encadrement, des plans d’action et des suivis. - Favoriser la culture bleue et la mobilisation, en plus de diriger et de motiver le personnel en appliquant les valeurs ÊTRE. Finances - Analyser les états financiers, cibler les tendances et régler les écarts entre les résultats prévus et réels par l’utilisation efficace du rapport de contrôle du gérant du magasin. - Atteindre les objectifs périodiques, trimestriels et annuels. - Fixer des objectifs individuels pour les différents rayons afin de motiver les employés et assurer l’atteinte des objectifs. - Concevoir et déployer des stratégies en vue d’améliorer le rendement du magasin. QUALIFICATIONS - Planification, jugement et prise de décision. - Planifier et préparer la gestion des stocks. - Faire preuve de jugement et prendre de bonnes décisions pour contrôler les dépenses. - Offrir un leadership et un encadrement efficace ainsi qu’assurer le perfectionnement de tous les membres du personnel. - Capacité à gérer efficacement son temps. - Être capable de hiérarchiser rapidement les activités selon leur priorité en réponse à des initiatives changeantes. - Compétences en organisation et en planification efficaces. Expérience - Posséder au moins cinq ans d’expérience en gestion de commerce de détail. - Posséder la capacité démontrée de faire avancer les affaires, de mener par l’exemple et d’appuyer les programmes de l’entreprise. - Travailler efficacement avec l’équipe de gestion. - Posséder d’excellentes aptitudes pour le coaching, les interactions interpersonnelles et les communications. - Détenir un solide sens des affaires et des finances. - Construire de bonnes relations avec des agences internes et externes importantes.