Lieu de travail:Victoria, Colombie-Britannique, CanadaHoraire:37.5Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.Description du poste:Assist customers with their day to day banking needs and provide them with suitable financial solutions. This includes new accounts, credit products, basic investment advice, and promoting all banking products and services to create a customer centric experience. The role will act as a service provider and a first level financial consultant. It acts as a primary coordinator and primary point of contact for customer inquiries within the lobby area and guiding them to the proper destination for the appropriate resolution of their banking needs.KEY ACCOUNTABILITIESCUSTOMERCreate an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experienceAct as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversationsUse ability to discover and advise on meeting/exceeding customer needs by asking curious questionsTrain and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trendsEducate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lendingPoint of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessaryAssist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelinesSupport the frontline with transactions, both cash and non-cash, as scheduledSHAREHOLDERContribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growthPromote full suite of products, advice, services and banking capabilitiesUnderstand and apply operating policies and proceduresContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresEscalate non-standard or high-risk transactions / activities as necessaryEnsure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulationsSupport and participate in process improvement opportunitiesEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesBe knowledgeable of and comply with Bank Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHRequires developed knowledge and skills to offer service and advice for a range of product and servicesRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / riskProvides recommendations and guidance to customers and / or internal partnersProvides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processesEvaluates issues, errors and problems based on practices and existing precedents or proceduresUnderstands how the customer or advice team integrates with others to accomplish team objectivesImpacts the quality, timeliness and effectiveness of the advice team or services provided to customersSuggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teamsRequires full proficiency gained through job related training to perform a range of activitiesGenerally reports to an Assistant Branch Manager or Branch ManagerEXPERIENCE & EDUCATIONHigh School diploma and/or1+ years of relevant experiencePost-Secondary or Undergraduate degree (in related field) preferredÀ propos de nous :La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. Notre croissance en tant qu’entreprise rime avec la vôtre. Notre programme de rémunération globaleNotre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plusRenseignements supplémentaires :Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.Perfectionnement des collègues Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d’aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu’elle s’engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs. Formation et intégrationNous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation.Processus d’entrevue Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.Mesures d’adaptationL’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.Nous avons hâte d’avoir de vos nouvelles!Exigences linguistiques:N/A.

BAND 3 - Manager, Learning and Organizational Development

BC Public Service, Victoria, BC

Posting Title BAND 3 - Manager, Learning and Organizational Development Position Classification Band 3 Union N/A Work Options Hybrid Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $86,200.00 - $122,100.01 annually Close Date 5/28/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Office of the Auditor General Ministry Branch / Division Critical Audit Support Services Job Summary Manager, Financial Audit and Related Services Classification: Band 3 Salary: $86,200.00 - $122,100.01 annually Job Type: Regular Full-Time Location: Hybrid, Victoria, B.C.An eligibility list may be established for future vacancies.Do you want to be part of a challenging and rewarding work community?The Office of the Auditor General of B.C. (OAG) is an independent office of the legislature that contributes to excellence in effective and accountable government. We offer opportunities for career growth, an excellent compensation package, and flexible working arrangements.Our office promotes trust, cooperation, and teamwork in a diverse, inclusive, and respectful environment. We are committed to creating and reinforcing diversity, equity, inclusion, and psychological safety - creating a safe environment where everyone feels they belong and are encouraged to bring their whole selves to work. We support each other, celebrate our successes, and encourage a healthy work-life balance for everyone. Our staff events are socially, physically, and emotionally nourishing - with lots of great food - and fun!Interested in growing your career? We offer support for your professional development and education and reimbursement of your professional dues. Other benefits include:- Extended health benefits; - Policies and benefits to support your personal and family needs; - Public service pension; - Life insurance; and - Confidential employee and family assistance program.Our downtown Victoria location supports collaboration and includes a gym, indoor bike storage, and decks with views of the beautiful Inner Harbour.About the RoleUnder the supervision of the Executive Director, the Manager, Learning and Organization Development, is responsible for leading HR projects, organization-wide programs, engagement initiatives, learning and leadership development programs, change management, and HR data analytics. This position also provides human resource advice to supervisors, managers and employees regarding employee relations, performance management, development, and retention. This role will require an individual who can thrive in a fast-paced environment, appreciates autonomy, is self-directed and committed to continual career growth.Accountabilities • Partners with executives and senior leaders to determine organization development needs and opportunities, facilitate change, and increase organizational effectiveness. • Develops proactive and innovative HR and organization development solutions to support medium and long-term portfolio and branch client business and work environment needs, ensuring alignment with OAG corporate plans, priorities and goals. • Works closely with the learning and development committee to identify strategic priorities and recommend options for learning and development programs, projects and initiatives. • Working with the learning and development committee, conducts learning needs assessments to define learning and development priorities and builds curriculum framework for portfolios. • Consults with the Professional Practices team and portfolio subject matter experts regarding adult learning strategies and design to support their technical program design and development. • Leads the planning, development and implementation of a variety of human resource strategies and initiatives, such as strategic workforce planning, workforce engagement and learning, and leadership development. Monitors and reports on progress and celebrates achievements. • Ensures all curricula is effectively published on the Learning Management System (LMS), and that the content is periodically curated. • Works closely with developers to oversee aspects of the system updates, troubleshooting, and user access to the LMS. • Manage the integration of the internal LMS to ensure seamless access to training resources and modules. • Work closely with IT specialists to gain insights into LMS system functionalities and challenges and use information to enhance the tool. • Working with the learning and development committee, identifies the leadership development needs of client portfolios and leads the development and implementation of leadership development programs, establishing measures of success and strategies to evaluate results. • Acts as an organizational resource for supervisory and leadership development, team building, coaching, and other organization development initiatives tailored to client needs. • Provides expert advice, high level process reviews, organization reviews, analyses, and recommendations followed by implementation support, including visioning and strategic planning, strategic organization design and other solutions. • Oversees the development and continual improvement of a robust framework of HR data analytics, including dashboards and monthly/quarterly/annual reports. • Analyzes and assesses productivity, work environment and wellness factors to develop long-term action plans to implement improved organizational performance strategies to support culture goals. • Provides expert advice, guidance, support and coaching to OAG executives and staff relating to complex and diverse issues, including new and existing human resources policy, legislation and other strategic priorities. • Anticipates, identifies, monitors, and researches highly confidential and sensitive issues and provides strategies, coaching or consultation to managers, directors and executive directors. • Leads high-level and/or complex projects for an assigned group of strategic HR projects or programs. Project scope can be branch, portfolio or organization-wide. • Develops communication strategies and oversees the development of action plans to ensure OAG staff are aware of human resource policies, programs and initiatives, and that they can access human resource/organization development services in a timely and effective manner. • Develops evaluation tools and conducts ongoing evaluations of human resource initiatives to ensure results meet expectations and provide a good return on investment. • Represents the OAG on broader government committees, audit association committees or independent office committees, and participates in cross-organizational projects. • Ensures that contracted resources adhere to formally developed training standards and contract deliverables. • Determines and manages human and financial resources, agreements and contracts required to deliver human resource programs. • Provides direct supervision, coaching and mentoring of 1 FTE.Knowledge, Skills and Abilities • Demonstrated knowledge and skills in a wide range of strategic human resource practices, such as organization development, change management, succession management, organizational design, strategic workforce planning, employee relations, coaching and learning and leadership development - all with application in a public sector context. • Demonstrated technical knowledge and skill developing/managing learning management systems. • Proficient at utilizing human resources software (e.g., talent management software, familiarity with payroll software such as Peoplesoft, and other human resources data analysis tools). • Advanced Excel skills including the ability to produce various tables, graphs and use formulas to analyze data • Ability to analyse issues and opportunities through a systems perspective. • Ability to design and facilitate planning, dialogue, decision making and team-building sessions. • Demonstrated ability to set priorities and manage multiple projects to tight deadlines and produce quality products in a timely manner. • Ability to build and maintain effective working relationships with individuals at all levels of the organization. • Strong working knowledge of operational human resources. • Ability to analyze complex trends and HR data, identify issues and propose effective responses/strategies. • Knowledge of current and emerging best SHR/organization development practices, policies and trends. • Ability to work with minimal supervision and to exercise considerable judgment in the performance of duties and in the establishment of priorities and also contribute in an environment of teamwork to collaboratively meet team objectives. • Ability to discretely and professionally deal with sensitive issues while maintaining strict confidentiality. • Ability to be flexible, work in a time-sensitive, highly responsive environment with shifting deadlines and priorities. • Excellent written and oral communication, presentation/facilitation and inter-personal skills. • Excellent analytical, problem solving, judgment, leadership, coaching, persuasion and consensus-building abilities. • Ability to research, prepare and present a variety of reports and presentations.Job Requirements • Bachelor's degree in human resource management, business or public administration, organizational psychology, leadership, communications or related field. • Minimum of five years progressive experience in a human resources management role. Must include at least three years of experience: o providing strategic human resources advice and expertise to senior managers and executives in a client-centered model; o leading organization development and change initiatives; o developing and implementing adult learning strategies and curriculum; and o developing and implementing strategic human resources/organizational development projects/initiatives/programs. • Minimum of three years of demonstrated experience in a senior advisory or management role providing program or project advice to executives and senior managers. • Experience in project management. • Minimum of three years coaching, supervising and providing direction to HR employees. • An equivalent combination of education and experience may be considered.Preferences • Myers-Briggs Type Indicator (MBTI), Lumina, or Insights Certification and experience delivering interpretation sessions and learning programs in support of the instrument. • Leadership Circle 360 Certification and experience delivering interpretation sessions and learning programs in support of the instrument. • Chartered Professional in Human Resources (CPHR) designation. • Experience leading the development and maintenance of an HR data analytics framework. • Experience developing workforce plans in the public sector. • Experience in strategic human resources at a management level in the public sector.Conditions • Must be eligible to work in Canada (Permanent Resident or Canadian Citizenship). • Successful completion of security screening requirements of the B.C. public service, which may include a criminal record check, and/or Criminal Records Review Act check, and/or enhanced screening checks as required. • Be flexible regarding ongoing changes in responsibilities, assignments, and corporate structures. • We support a flexible hybrid work environment. However, you must be able to work in the office when required by your supervisor.Please see the attached job profile for a full description of the accountabilities and required qualifications.To be considered for this role candidates must submit a resume with the months and years at each position to [email protected] .Your resume must include whether or not you are eligible to work in Canada, and whether or not this is temporary. Failure to provide all the requested documents will result in your application being unsuccessful.Applications will be accepted from Wednesday, May 15, 2024 until Tuesday, May 28, 2024.We encourage candidates of all backgrounds and all abilities to apply. We invite candidates to ask for help if they need accommodations for the job application process.For more information, please contact [email protected] .Job Category Leadership and Management