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Technical Support Expert - FortiSOAR
Fortinet, Burnaby, BC
DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1
Technical Support Expert - FortiEDR
Fortinet, Burnaby, BC
DescriptionAs a FortiEDR Escalation Support Expert, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Developing, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support experts and reading log files/dump files/network traces/endpoint traces in order to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles. You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit. You will also be part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently. This will require being able to read, write and edit scripts, primarily in Python and Bash. Updating these tools to work with new iterations of our product releases, ensuring the high standards of Support, and that the Support organization is able to carry out their tasks efficiently and accurately. Qualifications: • Demonstrable experience in a technical (CS related) field or B.Sc. • 5 years of experience in Technical Support/Escalation expert/IT-Ops role. • Proven hands-on experience and understanding of operating systems. • Good understanding of Shell scripting, Python scripting and/or scripting in another common language. At least one of: • Extended knowledge and experience with network protocol and structures. • Ability to work with several interfaces in parallel and matrix management skills. • Team player. • Excellent analytical and problem-solving skills with a strong sense of customer commitment. • High level of interpersonal skills. • Proven ability to influence without authority and drive results. Excellent English, both verbal and written. Preferred Qualifications: • GCP or AWS Certifications • Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, GCP and AWS.) • Programming skills. #GD #LI-JH1
Principal Software Engineer - Frontend
Microsoft Canada, Vancouver, BC
Are you ready to contribute to a product that impacts the daily lives of over 100+ million users, is utilized by 91% of Fortune 100 companies, available in 181 markets, and recognized as the fastest-growing app in Microsoft's history?We're actively shaping the future of Microsoft Teams - a modern collaboration and productivity hub for the workspace. Microsoft Teams seamlessly integrates real-time audio/video conferencing solutions, chat, and Office 365 workloads like Exchange, SharePoint, OneDrive, and OneNote. Leveraging cutting-edge technology from Microsoft Research, open source, and Azure cloud, our team employs short development cycles to ship incremental updates, collect valuable feedback, and iteratively enhance the product.With a globally distributed team spanning the US, Europe, and India, we operate with world-class tooling such as Microsoft DevOps and, interestingly, use our own product – Microsoft Teams – to drive truly global business.We're seeking a passionate Principal Software Engineer - Frontend to play a pivotal role in shaping the architecture and design of our product. In addition to leading the design, architecture, development, testing, deployment, and operation of features in production, you will be responsible for driving process improvements within the team, ensuring that our technical foundation is robust and forward-thinking. Your role will involve providing technical guidance to the team, mentoring and supporting team members, and actively participating in wider engineering group- and site-wide activities.This position is within the Microsoft Teams Enterprise Voice team. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Embody our Culture and ValuesIndividual Contributor
Civil Pavement and Materials Engineer
WSP Canada, Thornhill, ON
The Opportunity: WSP is currently seeking a Civil Engineer Airport - Pavement and Materials to join our Transportation Systems Aviation team, based in our WSP office in Toronto, Canada. Reporting to the Pavement Team Lead, this position will be responsible for technical delivery and project management of a range of airside pavement civil design engineering and as owner's representative on construction projects for airport authorities throughout Canada, and internationally. We are seeking a team-oriented, knowledgeable, and pragmatic individual who wishes to assist in the development of innovative, cost-effective, and buildable solutions in an environment that is collaborative, stimulating, and demanding. The role would suit a self-motivated individual looking to advance their career in a dynamic team. Our clients are from the public and private sectors and our leading clients include major airports in Canada such as Toronto Pearson International Airport, Calgary International Airport, and smaller regional airports throughout Canada, also airports internationally. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPWhat you can expect do here: You will primarily be delivering pavement designs and reporting on a wide variety of projects. Develop designs from initial concepts to final issue for construction (IFC) detailed design and specifications, respond to RFIs, conduct site inspections and ensure compliance, develop record drawings and project close out documentation. Act as Owner's Representative and site engineer to oversee airside pavement construction projects, conduct testing and review Contractor's documentation to assure all construction conforms to design and applicable codes/standards. Review pavement engineering analysis, designs, performance data, and reports. You will assist or act as the lead pavement engineer and/or project manager for the technical delivery of a variety of consultancy projects and work package in the field of pavement engineering. Play a part in managing our client relationships, including business and new client development to expand the scope of our existing services. Provide support and develop talents within the team through coaching and mentoring and supporting junior team members with their technical career development aspirations. Conduct pavement engineering analysis using various methodologies including ASTM D3540, AASHTO 1993, Mechanistic-Empirical Pavement Design, American Concrete Pavement Association (ACPA) for Concrete Pavement, and Geosynthetic Reinforcement Design, Transport Canada (TC) methodologies and FAARFIELD program. Ensuring project deliverables are prepared on time, within budget, and to the highest quality standards. You will plan, organize and conduct pavement investigations and analyses including pavement condition surveys and FWD, IRI, Rut, PCI, LCM and other data. You will collaborate with other team members or business lines to prepare proposals and expressions of interest considering the methodology for undertaking potential projects. Coordinating and carrying out sub-surface site investigations, including pavement coring, borehole logging, sampling of asphalt, soil, and rock and drainage condition surveys, as needed. Provide quality control and quality assurance of field data collection, analysis, interpretation, and incorporation into design. Recommend and oversee laboratory testing of materials, What you'll bring to WSP: You have a Degree in Civil Engineering or similar disciplines. You will have a minimum of 8 years experience in Pavement Engineering or a related field and a Professional Engineer (P.Eng.) license with the Professional Engineers Ontario (PEO) and/or Association of Professional Engineers and Geoscientists of Alberta (APEGA) and/or other professional engineer association in Canada. Extensive knowledge and understanding of pavement design principles (Flexible, Rigid, Composite, and Gravel-surfaced Pavements) in airside runways, taxiways and aprons, pavement materials, pavement management and construction. You are proficient with ASTM D3540, AASHTO 1993 Pavement Design Analysis, MEPDG, MicroPAVER, StreetPave & SpectraPave, TC methodologies, FAARFIELD. Experience in pavement engineering, pavement materials, pavement management, and destructive/non-destructive pavement performance monitoring. Knowledge of pavement construction methods, materials, and specifications especially in airside runways, taxiways and aprons. Knowledge of laboratory and field testing standards and procedures. You have excellent interpersonal skills and the ability to communicate effectively and respond to time-sensitive issues. You have strong report writing, analytical, and critical thinking skills. You are comfortable dealing with other consultants and with contractors. You are committed to complying with and championing company processes and policies and ensuring adherence to safety, welfare, quality, and environmental requirements. Client management experience is an asset. You are well enthusiastic, well organized, and able to work in a fast-paced environment. Ability and willingness to travel (short term) within Canada, as required. You have excellent computer skills and demonstrated proficiency with common industry software. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Electrical Engineer, Aviation
WSP Canada, Thornhill, ON
The Opportunity:WSP is currently seeking an Electrical Project Manager to join our Aviation Department, located at our Thornhill office. Reporting to the Manager, Engineering this position will be responsible for leading and delivering aviation consulting services to our domestic and international clients. This position forms an integral part of WSP's Centre of Excellence in the Aviation Industry. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAre WSP What you can expect do here: Safety Focus including consideration of safety in design, construction and operations; Designs in areas with hazardous classifications (i.e., flammable gases, combustible dusts); Build client relationships and respond to client requests Experience with arc flash analysis and software; Experience with AGL systems at large airports with 15M PAX Specifications for Switchgear, MCCs, transformers, and other electrical components; Experience in power distribution, motor control and lighting design; Electrical systems design to support clients/other disciplines/departments/offices in the areas of responsibility; Application of regulations to area of expertise and ensuring compliance; Incorporation of safety and risk analysis into equipment designs; Perform engineering calculations; Ability to work with a minimum of instructions, complete tasks independently, make decisions and take responsibility on technical matters; Design management with input from other senior managers on technical decisions; Industrial site reviews and evaluations for design verification / implementation; Travel to various client sites, attend project meetings and conduct field reviews; Coordination with various departments and offices required for project implementation; Write and review technical reports, and construction specifications; Cost Estimating review and assistance; Mentor and lead junior staff through project deliverables Design of specialized control and/or communications systems a benefit; Electrical control system design including control panel layouts, component selection, and schematics; Design and integration of control system communications networks including HMI and fiber optics a benefit; Integration of field instrumentation, sensory devices and the associated safety systems into an overall controls package to enable a fully-functional industrial control system a benefit; Other duties as assigned. What you'll bring to WSP: Minimum of 8 -15 years experience in electrical engineering and design; Registered Professional Engineer in Ontario, other provinces/states a benefit; Excellent knowledge of the Microsoft suite of programs, Working knowledge of CSA standards, ICAO , TP312, ANSI standards, IEEE standards, Ontario Building Code, and other applicable codes; Working knowledge of power system modelling software; Must be able to attend airport sites and observe all applicable safety regulations; Project experience in airside airport infrastructure, runways, taxiways, aprons, ports, material handling, airport terminal building is preferred; Experience with renewable energy systems a benefit; Working knowledge of airside instrumentation, controls, communications and automation a benefit; Control system (PLC, DCS, HMI) programming ability a benefit; Working knowledge of control system modelling software a benefit; Must possess a valid driver's license; Must possess a team player attitude and be able to work in project team environment. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
Design Engineer-in-Training (EIT), Highways & Roads Engineering
WSP Canada, Vancouver, BC
The Opportunity: WSP is currently seeking an Engineer-in-Training to join our Transportation Highways and Roads Department, located at Vancouver or Langley office. The successful applicant will work on a wide variety of projects with various engineering disciplines to address technical services which include experience with AutoCAD and Civil 3D for the preparation of drawings, plans, designs and other related material. This position requires the individual to be team focused as well as independent and able to take initiative. Why choose WSP? We value and are committed to upholding a culture of inclusion and belonging Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer. Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada. Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things. A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey. We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future. #WeAreWSPWhat you can expect to do here: Work with design staff in various disciplines and project managers on a variety of projects; Prepare preliminary and detailed drawings, designs and plans; Review of designs, drawings, and calculations; Perform calculations and technical assessments; Prepare reports, technical memos and other project related documentation; Assist with preparing presentation materials and proposals; Some field work may be required; Other duties as assigned. What you'll bring to WSP: Post-secondary education in a Civil Engineering program from an accredited university; Currently or eligible to be registered as an EIT with EGBC; Experience with Microsoft products is an asset; Experience with AutoCAD, Civil 3D, Microstation, InRoads is an asset; Knowledge & Awareness of Transportation Association of Canada (TAC) and Ministry of Transportation Supplement to TAC Standards and specifications is an asset; Excellent technical, analytical writing and presentation skills; Great communication skills, both verbally and written; Desire to take on new challenges; A valid Driver's license is an asset. CompensationExpected Salary (all locations): $53,900 - $91,700WSP Canada is providing the compensation range that the company in good faith believes it will pay for this position based on the successful applicant's education, experience, knowledge, skills, abilities in addition to the specific geographic location. WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future. At WSP: We value our people and our reputation We are locally dedicated with international scale We are future focused and challenge the status quo We foster collaboration in everything we do We have an empowering culture and hold ourselves accountable Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.
121377 - Principal Data Engineer
Vancouver Coastal Health, Vancouver, BC
Principal Data Engineer Job ID 2024-121377 City Vancouver Work Location HR - 601 W Broadway 10th fl Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Leaders & Corporate Support Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Come work as a Principal Data Engineer with Vancouver Coastal Health (VCH)! We are seeking a talented Principal Data Engineer to join our People Analytics team. Reporting directly to the director, the Principal Data Engineer will lead and support technical teams to architect, build, and deploy cloud solutions to support assigned projects for designated programs/services within the department and/or throughout the organization.As a key member of the People Analytics team, the Principal Data Engineer is initially responsible for leading the team in planning a large-scale data migration through the full lifecycle of the project. Regular responsibilities include designing, developing, and maintaining data pipelines and ETL processes using Databricks. This role will work closely with other VCH technical teams in support of initiatives with a primary focus on ensuring the department’s ability to deliver and promote cloud-based solutions within the enterprise environments. The Principal Data Engineer will apply strong design, migration, administration, and support experience in those environments (MS Azure, Databricks). This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health. As a Principal Data Engineer with Vancouver Coastal Health you will:Lead and support technical teams to architect, build, and deploy cloud solutions to support assigned projects for designated programs/services within the department and/or throughout the organization.Be a key member of the People Analytics team and is responsible for leading the team in planning a large-scale data migration through the full lifecycle of the project.Be responsible for designing, developing, and maintaining data pipelines and ETL processes using Databricks.Work closely with other VCH technical teams in support of initiatives with a primary focus on ensuring the department’s ability to deliver and promote cloud-based solutions within the enterprise environments.Apply strong design, migration, administration, and support experience in those environments (MS Azure, Databricks).This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health. Qualifications Education & ExperienceMaster’s degree in computer science, Information Systems Management or a data intensive related field.Five (5) years of experience as a data engineer or equivalent combination of education and experience in a similar role within a data development role.Demonstrated project leadership experience is required.Knowledge & AbilitiesProven ability to develop, deploy and maintain multi-tiered infrastructure, database, and web applications.Ability to lead Azure and/or Databricks specific Cloud Migrations, Application Modernization, and/or Cloud Transformation initiatives.Ability to perform analysis of the current practices and design and implement best practices and emerging concepts in CICD landscape.Expert-level understanding of software development, deployment and release processes, especially within a DevOps practice and DevOps toolset.Demonstrated hands on experience building sophisticated and highly automated infrastructure.Deep understanding of coding best practices and modern architectural patterns using SQL and Python.Strong skills in Azure/Databricks environment and scripting languages.Demonstrated strength in data modeling, ETL development, and data warehousing architecture with solid knowledge of various industry standards.Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.Strong interpersonal skills including strengths in working in a team environment with a client/user orientation.Ability to work effectively with multi-disciplinary teams with different lines of reporting.Demonstrated technical leader with skills in teaching, coaching and mentoring others.Excellent oral and written communication skills with the ability to effectively communicate complex ideas and processes in simple terminology to internal and external stakeholders, including all levels of management.Demonstrated attention to detail and maintenance of high-quality standards.Demonstrated ability to work independently, meeting deadlines with minimal supervision.Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.Physical ability to perform the duties of the position. Closing Statement As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.Why Join Vancouver Coastal Health (VCH):VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Technical Support Cybersecurity Engineer
Microsoft Canada, Vancouver, BC
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.   Individual Contributor
Cybersecurity Technical Support Engineer - Microsoft Defender for Office 365
Microsoft Canada, Toronto, ON
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Cybersecurity Technical Support Engineer - Microsoft Defender for Office 365 you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
Cybersecurity Technical Support Engineer - Microsoft Purview Compliance
Microsoft Canada, Toronto, ON
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Cybersecurity Technical Support Engineer - Microsoft Purview Compliance you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
Expert en support technique en cybersécurité - conformité Microsoft Purview / Cybersecurity Technical Support Engineer - Microsof
Microsoft Canada, Montreal, QC
English Text to Follow Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir de futurs problèmes et à démontrer de nouvelles façons de réaliser plus de leur investissement Microsoft.   Nos clients sont confrontés à des défis nouveaux et complexes pour garder leurs données protégées et sécurisées tout en s'appuyant plus fortement sur des solutions hybrides et infonuagique pour le faire. Notre nouvelle organisation CSS - Sécurité, conformité, identité et gestion (SCIM) - a été créée pour permettre davantage notre engagement envers la stratégie de sécurité collective de notre entreprise et notre capacité à répondre à ces besoins critiques des clients du début à la fin.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert en support technique en cybersécurité - conformité Microsoft Purview cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens de réaliser plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Cybersecurity Technical Support Engineer - Microsoft Purview Compliance you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
Expert en soutien technique à la cybersécurité - Microsoft Defender pour Office 365 / Cybersecurity Technical Support Engineer - Micro
Microsoft Canada, Montreal, QC
English Text to follow  Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir de futurs problèmes et à démontrer de nouvelles façons de réaliser plus de leur investissement Microsoft.   Nos clients sont confrontés à des défis nouveaux et complexes pour garder leurs données protégées et sécurisées tout en s'appuyant plus fortement sur des solutions hybrides et infonuagique pour le faire. Notre nouvelle organisation CSS - Sécurité, conformité, identité et gestion (SCIM) - a été créée pour permettre davantage notre engagement envers la stratégie de sécurité collective de notre entreprise et notre capacité à répondre à ces besoins critiques des clients du début à la fin.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert en support technique en Expert en soutien technique à la cybersécurité - Microsoft Defender pour Office 365 cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens de réaliser plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Cybersecurity Technical Support Engineer - Microsoft Defender for Office 365, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
Design Engineers - Multiple Positions - ALL LEVELS
Ontario Power Generation Inc., Pickering, ON, CA, LW V
Status: Regular Full Time   Working Conditions: Hybrid Working Environment    Education Level: bachelor’s degree in engineering or Applied Science (Electrical/Instrumentation Control /Mechanical/Chemical/Nuclear.) Location: Pickering, ON OR Darlington, ON Number of Positions: Multiple  Shifts(s): Days, shifts required during special periods Travel: Yes – 10% as required.   Deadline to Apply: 27 Feb,2024 Electrify your career and help build a brighter tomorrow.  Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.  Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.   Now we’ve set our sights on being a net-zero carbon company by 2040 and a catalyst to help the economies where we operate achieve net-zero by 2050.   OPG operates a diverse portfolio of generation assets including nuclear, hydroelectric, biomass and solar. We are also a cleantech leader and innovator, offering challenging and unique work opportunities. Help us use our power to change the world.  ACCOMMODATIONS  OPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.  If you require information in a format that is accessible to you, please contact [email protected]   These positions are moving to OPG Corporate Headquarters: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This new space will enable teamwork, collaboration and innovation that will help us to achieve our mission to electrify life in one generation. JOB OVERVIEW  OPG is looking for dedicated, results driven and dynamic professionals to join our Design & Project Engineering team in the role of Design Engineer (DE) located in Pickering,ON and Darlington,ON. The Design Engineer will have the opportunity to contribute to Ontario Power Generation by coordinating and collaborating with both internal and external stakeholders to understand design inputs and requirements, schedules, finances, and performance for the assigned projects.  This is an exciting opportunity to work in an environment where you will contribute to Ontario Power Generation’s continued growth and success in generating safe, clean, reliable low-cost power in a sustainable manner. We are looking for the following disciplines: Mechanical/Mechatronics  Electrical/I&C/Electronics Nuclear Chemical KEY ACCOUNTABILITIES   Follow OPG Engineering Change Control process to prepare Design Change Packages such as Modifications, Temporary Modifications and Non-Identical Component Replacements; IEE (item Equivalency Evaluation, Procurement Engineering Evaluations, MEL (Master Equipment List), Lead or support conceptual, preliminary and detail design phases for Design Change Packages; Provide support to field installation, commissioning and available for service-related activities, Co-ordination with different internal and external working group to have a successful completion of Design and PE(procurement engineering task) Prepare design reports, engineering specifications, engineering calculations, technical evaluations, advice, and direction, solve problems and coordinate technical work as required, in several major work areas, in support of the commissioning, operation and maintenance of the facilities.   Maintain and/or update operating and other specified department/divisional procedures. Receive assignments relating to procedures from the Supervisor or identify potential problems and opportunities. Prepare new or revised procedures consistent with operating licenses, policies, principles, department standard practices, standing instructions, maximum safety of operation, minimal risk of damage or loss, optimum frequency of routines, efficient operation, and the like. Submit for review and approval.  Design support to Projects and Minor Modifications associated with the NSS western waste management process. Provide technical and process support to field work, under Projects, Minor Modifications, and Work Order Holds, Address design related field issues. Leadership in initiatives that support improved current and long-term efficiencies and performance. Interface with external Design vendor partners.  Supporting day-to-day and emergent issues. Plan, coordinate and conduct engineering assessments, studies, inspections, investigations, designs, and evaluations systems. Perform field inspections, acceptance, and approvals. Maintain written processes and procedures to reflect improved operating methods and additions to all supported systems; Maintain process compliance during project execution. Support engineering acceptance of modification turnovers. Provide Engineering Change Control guidance, provide active support to field issues and Field Initiated Changes, and facilitate a positive outcome with EPC vendors. Understand impacts on cost and schedule and provide support to minimize impacts driving projects. Gather input from stakeholder departments and agencies to ensure project and modification requirements are captured and detailed in the project documents. Collaborate with customers, stakeholders, consultants, contractors, and government agencies as required. Respond to emergencies, equipment failure, unsatisfactory equipment performance, conduct field investigations, prepare reports, and recommend actions. Develop plans, standards and technical procedures for inspection, maintenance, and monitoring programs.  EDUCATION 4-year university degree in Electrical/Instrumentation Control /Mechanical/Nuclear/Chemical Engineering.   Professional Engineer designation or Eligibility to become a Professional Engineer in Ontario an Asset.   QUALIFICATIONS Design experience required, preferably with OPG or Nuclear Industry. Experience with use of industry codes and standards. Knowledge of Canadian Electrical codes and IEEE standards will be beneficial. Knowledgeable in Machine design fundamentals (e.g., material selection, fastening); Mechanical engineering fundamentals (e.g., stress calculation); Mechanical (force/stress/deflection, thermal, leakage) calculations, analyses, and assessments.     Experience with ASME Section III and piping design are preferred. Depending on technical discipline, knowledge in one or more of the following areas is considered an asset : Process Engineering, Procurement, Nuclear system Design, equipment Sizing and Design, Pressure boundary, stress Analysis, Seismic qualifications.  Knowledge of OPG’s ECC Process (Engineering Change Control) will be an asset. Experience and ability as a team player to understand and manage the interrelationships of various internal and external groups to facilitate objectives and ensure projects satisfy stakeholder requirements. Strong written and verbal communication skills (Including technical writing skills) and must be comfortable leading meetings and giving presentations. Have a strong interest in a fast-paced, challenging work environment where showing initiative and self-motivation are assets. Project Management, Leadership, and work coordination experience. Strong in understanding, executing and following governance and procedures with a questioning and analytical attitude/approach under minimum required supervision. Candidate must be motivated to use technology and online platforms.     The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values and the OPG Code of Business Conduct.     What Makes a Career at OPG Different?  As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy.   At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:    Safety – it’s our business.  Integrity – always lead with integrity  Excellence – never satisfied with good enough   Inclusion – working together for powerful outcomes  Innovation - creativity accelerates possibility.   Here's why OPG might just be the ideal workplace for you: Exceptional range of opportunities province-wide Long-term career growth and development opportunities Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.   Our promise to you: We care about the safety and the well-being of our employees. It is our utmost priority. A supportive work environment where you can be your best every day. Opportunities to stretch and develop. Offer different ways for you to give back to the communities where we operate. Partner with Indigenous communities and support local businesses. We support employment equity, diversity, and inclusion.   Are you ready to start a career that has the power to electrify life on and off the job? Apply now.     APPLICATION PROCESS Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., 27 Feb,2024.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.    #LI-Hybrid 
Expert en soutien technique à la cybersécurité - Microsoft Defender pour Office 365 / Cybersecurity Technical Support Engineer - Micro
Microsoft Canada, Toronto, ON
English Text to follow  Avec plus de 18 000 employés dans le monde, l'organisation Microsoft Customer Experience & Success (CE&S) est responsable de la stratégie, de la conception et de la mise en œuvre de l'expérience client de bout en bout de Microsoft. Venez rejoindre CE&S et nous aider à construire un avenir où les clients viennent à nous non seulement parce que nous fournissons des produits et services de pointe, mais aussi parce que nous fournissons une expérience client différenciée et connectée.   Au sein de CE&S, l'organisation de service et de support à la clientèle (CSS) renforce la confiance de chaque personne et organisation en offrant une expérience de support transparente. En CSS, nous aidons les clients et les partenaires à résoudre leurs problèmes rapidement, à prévenir de futurs problèmes et à démontrer de nouvelles façons de réaliser plus de leur investissement Microsoft.   Nos clients sont confrontés à des défis nouveaux et complexes pour garder leurs données protégées et sécurisées tout en s'appuyant plus fortement sur des solutions hybrides et infonuagique pour le faire. Notre nouvelle organisation CSS - Sécurité, conformité, identité et gestion (SCIM) - a été créée pour permettre davantage notre engagement envers la stratégie de sécurité collective de notre entreprise et notre capacité à répondre à ces besoins critiques des clients du début à la fin.  Dans l'équipe Service à la clientèle et support (CSS), nous recherchons des personnes passionnées par le succès client. En tant qu'expert en support technique en Expert en soutien technique à la cybersécurité - Microsoft Defender pour Office 365 cette opportunité vous permettra d'accélérer votre croissance de carrière en perfectionnant vos compétences en résolution de problèmes, en collaboration et en recherche, et en développant vos compétences techniques.  Ce rôle est flexible en ce que vous pouvez travailler jusqu'à 100% à partir de la maison.  La mission de Microsoft est de donner à chaque personne et à chaque organisation de la planète les moyens de réaliser plus. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour responsabiliser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où tout le monde peut s'épanouir au travail et au-delà.  With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Cybersecurity Technical Support Engineer - Microsoft Defender for Office 365, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
Manager Document Process & Control
Air Canada, Dorval, QC
Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager Document Process & Control is responsible for providing general oversight of all document change management processes and best practices along with all document record's handling policies for the Flight Operations branch and other Customer Branches across the Operations Group. As the business focal for the Corporate Document & Content Management System, the Manager, Document Process & Control is responsible for the development, maintenance, high-level processes, and generalized methods relating to the system while ensuring on-going conformance with Transport Canada Regulations and Policy Guidance and IOSA Standards. Responsibilities: Establish high-level documentation management standards and processes for the Flight Operations branch and Customer Branches within the Operations Group. Establish inter-document related content alignment processes and control mechanisms. Ensure the Corporate Document Management System is compliant with data from OEM source documents and can be integrated into Air Canada documents and published in compliance with intended source presentation styles and formats. Define and maintain a complete list of the Corporate Document Management system requirements, based on document owner feedback, document management best-practices and emerging technologies for data-driven information publishing and delivery. Discover and champion the continuous enhancements to the end-user experience for all documents delivered by the Document Management & Control department. Act as department focal in the migration of all non-XML manuals to XML within the Document Management system. Monitor for changes to source XML data structure and conventions that may affect compatibility with the Corporate Document Management system. Raise and track Change Requests with vendor to ensure updates are implemented in a timely manner to avoid disruption to document revision processes. Monitor industry standards and best-practises pertaining to Document Management and Control and identify changes required and/or recommended to maintain optimal processes. Provide technical expertise to Corporate Document Management system users in the investigation and resolution of technical/operational issues. Where necessary report and track-to-resolution of feature improvements and bugs with system vendor. As delegated by the General Manager, Document Management & Control, oversee the effective implementation and use of SharePoint site(s) for the management and control of documents and files not controlled in the Document management & Control system. In conjunction with the General Manager, Document Management & Control, liaise with Transport Canada and other regulatory bodies to ensure that all controlled documentation is updated and filed within the required timelines. In conjunction with the General Manager, Document Management & Control, maintain reporting processes for all controlled documents. As delegated by the General Manager, Document Management & Control, oversee the design, development and deployment of a mobile document delivery application that conforms to the Transport Canada standards for use in the Portable Electronic Flight Bag. The incumbent will work with Air Canada IT as well as the vendor IT developers to incorporate and validate specific requirements for use in operations by all Operations groups. Manage staff training, career development and internal movements. Foster a culture of excellence with respect to technical skills, business development, work ethics, customer service and productive teamwork. Qualifications Education: Post-secondary degree or diploma with a focus on Technical Communication, Technical Writing, Document or Knowledge Management. Training in Safety Management Systems is considered an asset. Training in Project Management an asset Training or Practical Experience with XML concepts and StyleSheet/CSS design Training in MS Office, Adobe FrameMaker or other similar Document Production software an asset Experience/Business Knowledge: Advanced knowledge of Operations-oriented Document Management Systems, Technologies, and Management philosophies. Demonstrated leadership skills that inspire team confidence and respect while motivating cross-functional team members in a creative and effective manner. Must be extremely detail-oriented with respect to documentation and communication. Advanced problem-solving, interpersonal communication, process mapping and project management skills. Three (3) years or more of experience in Enterprise-level Document Management or Technical Communications Industry expertise with using and supporting a Document Management System, Content Management System and Workflow Task Management Engine Advanced experience in managing information and documentation design from conception to production to distribution. Advanced experience working with technical communication data formats (e.g., XML, SGML) Experience liaising with regulatory bodies and submitting regulatory filings for approvals. Regulatory knowledge of Transport Canada, IOSA and industry compliance submissions is preferred. Flexible and adaptable to changing priorities and deadlines. Experience in a management role within a Part 704 or 705 Canadian Air Operator preferred. In-depth knowledge of Transport Canada regulations and Standards (CARS) and/or those from foreign regulatory is preferred. Conditions of Employment: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Technical Support Cybersecurity Engineer
Microsoft Canada, Vancouver, BC
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Cybersecurity Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. Cloud Traits:Cloud Focus: These customers and products are our future even if they cannibalize our presentCloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentalityCloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happensOne Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud ExperienceCloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt itThis role is flexible in that you can work up to 100% from home within the Vancouver area.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Individual Contributor
SAP iXp Intern - Technical Support, Support Associate for SAP MDG
SAP, Toronto, ON
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. About the SAP Internship Experience Program The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP Culture of collaboration:meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience:gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility:with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. What you'll do Position Title:SAP iXp Intern - Technical Support, Support Associate for SAP MDG Location: Toronto Expected Start Date: July 2024 Internship Duration: 8 months Experience what a day in a life of an SAP iXp intern looks like: You get know business processes and transactions in the area of SAP Master Data Governance applications in On-Premise & Cloud environments Engaging with customers by utilizing real-time channels like SAP Expert Chat and tools to support them in this area Analyzing cases, perform in-depth troubleshooting to identify and solve complex technical and business issues Collaboration with fellow support colleagues and other internal organizations to provide superior customer service What you bring We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning. Required Excellent English communication skills (written and oral) Excellent diagnostic and technical analysis skills Ability to work in teams of multicultural nature Growth Mindset Fast learner with IT affinity Ability to assess, plan and troubleshoot while collecting information about the customer issue At least one of the following subject matter knowledge is desired Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.) Operating systems (Windows Server, Linux, AIX, etc.) Object-oriented programming (Java, C++, ABAP, etc.) and programming logic SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, etc.) Meet your team We are a Global Team located across regions in Toronto (Canada), Dublin (Ireland), Budapest (Hungary) & Dalian(China) and work as ONE team. We are highly skilled, collaborative, professional and fun to work with. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 - 35.00 CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com Requisition ID: 393721 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid Requisition ID: 393721 Posted Date: Apr 23, 2024 Work Area: Information Technology Career Status: Student Employment Type: Intern Expected Travel: 0 - 10% Location: Toronto, ON, CA, M5K 1B7
Asset Manager
Air Canada, Dorval, QC
Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The purpose of the role is to develop and oversee all aspects of the Repair Order process that pertain to all rotable components. Responsible to monitor the RO process and cycle times as well as maintain Vendor Master Key Performance Indicators (KPIs) in terms of repair cycle times guarantees. Responsabilities: Responsible for end-to-end Repair Order (RO) management process; including warranty ROs Responsible to effectively manage the repair cycle to achieve ACM requirements: Monitoring, tracking and recording the movement of parts within ACM (stores, line maintenance, supplier, transportation, etc....). Resolve any hold issues at any gates, to ensure constant movement of parts Outline and work towards process improvement to minimize repeated stoppage Effectively manage and control the rotable asset inventory that is in the repair cycle. Provide on-going identifications of opportunities for cost saving and process-automation improvements Responsible for resolution of all cross functional issues and discrepancies affecting the repair cycle Support BER evaluation for final disposition and perform the Scrap Transactions Identify potential expedite candidates based on customer requirements and contractual obligations Responsible for monitoring RO cycle times Provide weekly and monthly performance reporting, on the movement of parts within the different gates, as well as ad hoc reports required to support the specifics of the contract obligations Ensure system accuracy within TRAX, for reporting purposes Responsible for maintaining Vendor Master Data Ensure accurate information on our vendor base, which consists in over 150 Vendors, with multiple locations Ensure our Vendors always support our compliance requirements Support fleet engineering on maintenance programs and/or reliability improvements initiatives. Process innovation Launch cost reduction activities and liaise closely with other managers and stakeholders. Participate in identification of new business process/innovation opportunities and transition activities. Participate in Defining and documenting processes, including process maps, maintain control manual to reflect most current processes. Conduct process audits and review activities after implementation to verify acceptance and effectiveness, lead corrective actions. Provide technical support in his/her field of expertise. Operations Support Attend daily production/operations conference calls and provide status of Component availability/recovery plans as required. Define components maintenance priority & criticality and perform follow-up with vendors. Assess future component needs and assure that sufficient stock is on hand to support the maintenance plan Coordinate the removal of borrowed part as efficiently as possible. Coordinate with buyer that all exchanges are returned within contractual agreements. Support other BU on inventory surplus activities Budget Preparation and outlook Assist in the preparation of the annual Component Maintenance and Operational budgets and ensure all costs are captured. Qualifications Bachelor or College degree in Business, Engineering, or other technical discipline or equivalent 3-5 years relative experience as a manager and/or as an engineer in a technical environment knowledge of Mechanical equipment or manufacturing technologies is an asset. Excellent knowledge of computer software (Excel, Word, Microsoft Project,) and TRAX MRP / ERP systems Demonstrated ability to foster relationships and ability to lead and influence with or without formal authority Demonstrated strong interpersonal and communication skills, including negotiation. Strong project management expertise. Strong analytical, planning and organizational skills. Familiarity with the contents of standard aerospace contracts Familiar with Transport Canada Aviation regulations and norms. Conditions of Employment: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Principal Cloud Engineer Azure
BMO Financial Group, Toronto, ON
Application Deadline: 07/29/2024 Address: 250 Yonge Street Job Family Group: Technology Combines operational support and systems engineering to build and run large-scale, distributed, fault-tolerant services and systems. Ensures that Cloud services are secure, available, and scalable. Monitors system capacity and performance, and looks for opportunities to automate tasks. Tests, integrates, and establishes key infrastructure for the Cloud. Maintains services by measuring and monitoring availability and overall health of the environment. Scales systems sustainably through mechanisms, automation, and evolves systems by applying changes that improve reliability and velocity. Performs process analysis and improves operational efficiency by creating more efficient workflows and standards. Integrates aspects of Cloud architecture, development, administration, and security. Designs, develops, architects, and deploys cloud-native applications. Collaborates with the development team and other technical experts to create enterprise solutions in accordance with the technical and commercial requirements. Actively contributes to the adoption of strong cloud architecture, development, engineering best practices, and the latest cloud technologies. Reviews the existing system regularly and makes modifications aligned to requirements. Identifies and fixes issues that occur during application deployment. Documents the strategies and practices necessary for the deployment and maintenance of applications and/or infrastructure. Records the tactics and procedures required for the installation, operation, and upkeep of applications and/or infrastructure. Consults development teams to improve their knowledge and expertise of cloud. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Qualifications: Intermediate level of proficiency: Cloudability and Cloud financial reporting. Cloud Economics Frameworks. Learning Agility. Building and managing relationships. Advanced level of proficiency: Cloud Security. DevOps. Cloud sizing. Cloud Levers. Cloud First mindset. Technical writing / documentation. Cloud computing. Cloud Networking. Programming. Scripting languages. Industry and Enterprise cloud strategy. Enterprise Cloud Governance. Cloud measured services. Cloud attribution. Basic Cloud Concepts e.g. Services, Patterns Verbal & written communication skills. Analytical and problem solving skills. Collaboration & team skills; with a focus on cross-group collaboration. Able to manage ambiguity. Data driven decision making. Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Seasoned professional with a combination of education, experience and industry knowledge. Compensation and Benefits: $92,400.00 - $171,600.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.