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Business Improvement Advisor - Category Mgmt
BC Hydro and Power Authority, Burnaby, BC
NB 51176295 - NC 51176296 BCH-R-6295-220302E1Employment Posting ID: Business Improvement Advisor - Category Mgmt Positions Available: 1 Full-time (37.5 hrs/wk)Status: Edmonds 16Job Location: Permanent HybridFlexible Work Role: Lower MainlandRegion: Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable. Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers. We offer a healthy work life balance, training opportunities and career progression. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we build an even cleaner B.C. JOB DESCRIPTION Duties: * BC Hydro's Supply Chain function is integral to keeping the business running and the lights on. BC Hydro is transforming its Supply Chain model through the implementation of a full category management capability to better meet the business' requirements for quality, safety and reliability in what we buy for the best total cost and to ensure mutually beneficial supplier relationships. The Operations & Enterprise Supply Chain group is accountable to develop and implement strategies for the key categories that account for over 80% of BC Hydro's annual $2 billion expenditures. Categories are organized in the following portfolios: Enterprise, Major Equipment, Engineering & Technical Services, Materials & Logistics and Field Support Services. Our job is to give BC Hydro confidence that it is getting the best overall value from its overall expenditure. We are well into our multi-year transformational journey and we now have an opening for a Business Improvement Advisor (BIA). BIA's are part of Supply Chain internal consultancy that are members of a number of cross- functional teams that develop multi-year category strategies related to procure-to-pay business change/ process optimization, sourcing, supplier management and contract management. The mission of the Business Improvement Advisor (BIA) is to create clarity through structured strategic analysis, ensure discipline and rigour is applied to solve complex problems and decisions, and implement change in order to produce the highest value outcomes for our key categories. More specifically, the BIA will perform UATs, make adjustments to improve user experience, and maintain version controls. They will create custom VBA codes to automate logic and provide preliminary decision-making options. The work will include building forms and data tables to allow for multiple users to enter information and creating initial documentation for training and sustainment purposes. The successful candidate will join a dynamic team at BC Hydro, working on critical work packages BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 to advance implementation of key strategies that are expected to drive significant benefits for the organization over years to come. Our ideal candidate is a team player that is articulate, proactive and personable with a passion for business improvement. They will have the ability to understand business requirements and translate them to functional requirements and visually translate information into reports based on adjustable parameters. BIA's are trusted advisors that bring value in both leading and supporting roles through their extensive experience with business analysis, modelling, structured decision making and project management. They draw out collaborative insights, excel at improvement prioritization and problem solve through structured frameworks to ensure decisions are effective and fact-based. BIA's have developed quantitative, financial, statistical analysis and visual presentment of cost/ benefits valuation, and decision support tools (e.g. options models/simulations). The ideal candidate has also led analysis to determine opportunities and requirements for business process improvement using a variety of frameworks and has a track record of successfully implementing change projects. Our team of BIA's are accountable for the following high-level outcomes: • Informs viability of Category Management strategy and change projects using structured and thorough impartial analysis, objective logic and fact-based decision making. • Leads collaborative working groups that build collective understanding, support and implementation of business improvement opportunities. Builds rapport with teams and clients. • Leads complex sourcing evaluations ensuring they are fair, transparent and will lead to BC Hydro having an optimal supply base and business continuity. • Contributes to the advancement and sustainment of business improvement, business valuation and decision advisory practices for category management and business change initiatives. • Employs systematic decision-making approaches and develop proficiency in structuring information, examining alternatives and building stakeholder consensus. Disciplined decision- making using data analysis and visualization tools to inspire success in objectives. Qualifications: • Bachelor's degree or equivalent. • 8+ years of experience in business analysis, process improvement, project management, stakeholder engagement and/or facilitation. Preference given to candidates with experience in business analysis and/or process improvement relation to category management within supply chain projects/programs. • Proven senior level experience organizing, modelling and translating data and insights into strategic options and structured decision making. • Communicates effectively verbally and in written form to various levels of audience. • Experience working in relevant industry; in a team-based environment that is complex, with multiple stakeholders and strategic considerations. Core Skills/Abilities/Competencies: • Analytical & Forward Thinking: Be able to create insights and "aha' moments by thinking broadly BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 and deeply and considers the overall big picture. • Quick Learner and Growth Mindset: Must quickly learn BC Hydro processes, category management framework and the different aspects of our BCH culture (e.g. operations, project delivery, corporate). Embraces challenges, integrates feedback and demonstrates perseverance. • Persuasive Communications: Conveys information to people clearly and concisely, and in a way that builds commitment, credibility and is actioned. • Relationship Builder and Collaborator: Intentionally develops collaborative internal and external relationships by truly seeking to understand business priorities, values workforce diversity and inclusivity. Recognizes how and when to escalate problems that require senior decisions. Analyzes the organizations broader needs, core category requirements and includes different perspectives to provide informed solutions. • Leadership: Takes accountability to 'own' it and make it happen, and uses influence when you don't have control and always has outcomes and objectives in mind. • Planning & Project Management: Establishes plans through an interactive thinking and organizing process that builds clarity with respect to goal(s) and what is required to achieve the goal(s) and outcomes. Develops, analyzes, facilitates and contributes to sourcing plans and category objectives. • Business Acumen: Accurately assess business challenges and decision requirement complexity to identify what is needed, applies sound judgement and designs pragmatic approaches to deliver required progress. Presents the aptitude, attitude and fortitude to deliver sustainable processes. ADDITIONAL INFORMATION * Please note, a valid Class 5 Driver's license is not mandatory but is considered highly beneficial as this role requires travel to various BCH locations and supplier sites. We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow. Our values guide our work. Want to join us? We are safe. We are here for our customers. We are one team. We include everyone. We act with integrity and respect. We are forward thinking. BC Hydro is an equal opportunity employer. We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at [email protected] . BCH-R-6295-220302E1 - Business Improvement Advisor - Category Mgmt NB 51176295 - NC 51176296 All BC Hydro employees will be required to show proof of full Covid-19 vaccination. Flexible work model role definitions =========================== Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time. IBEW/Field - No option to work from home Resident - Works primarily (4+ days per week) in the office. Hybrid - May be able to work from home up to 3 days per week. Remote - Works from home 4+ days per week HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays. Click on the Apply button in order to complete the steps to apply for this job. Date Posted: 2022-03-02 Closing Date: 2022-03-16
Account Manager: Wide Format Print Equipment
Cansel, Montreal, QC
Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. For more information, visit us at http://www.cansel.ca. Position Summary We are searching for a dedicated and experienced professional to join Cansel’s Sales Team in the Wide-format segment in Montréal.We are looking for someone with a good understanding of the wide format print market and the value of our equipment. Your role is to identify opportunities, solve problems and satisfy needs to ensure customer satisfaction and market growth through repeat business and business development. We need a bilingual Account Manager because the individual will serve both QC and Ontario provinces. In this role, you will... • Actively hunt for new business opportunities by identifying needs of new and existing customers, following trends in the Industry market, and discovering leads. This will include on-site demonstrations and cold-calling throughout your territory.• Manage existing customer account base through regular customer contact, monitoring, and development• Provide excellent customer service to key accounts, troubleshoot customer problems and offer post-sales support services• Meet all sales target performance indicators (KPIs)• Perform sales presentations and demonstrations• Participate in trade-shows, training events or other related events as requested and required• Provide reports to Vice President on your activity and new pipelines• Requires weekly to speak to customers in English and explain technical products including Wide Format Printer features and specifications. About you... • Bilingual FRENCH / ENGLISH.• Understandable English; Level of interaction in English is 40% of the time.• Solid technical experience in the wide format print industry is an asset.• An energetic, self-starter with an entrepreneurial spirit and passion for selling in a competitive market.• Experience in an outside sales role in relevant industries.• Experience recommending, presenting, and selling a number of products based on customer needs.• Self-motivation, flexibility, drive, and superb communication and computer skills are essential.• Willingness to spend 40-60% of time on the road (locally, but occasionally overnight) servicing and visiting customers across your territory.• Driving license in good standing.• Creative problem-solving skills and business savvy. Bonus points • Familiarity with Salesforce would be a bonus Why choose us? In addition to the strong growth culture of the company, Cansel offers:1- Competitive compensation package.2- Uncapped Commission incentives for the sales team.3- Flexible extended health and dental benefits program.4- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance5- Access to on-line pharmacy6- Company vehicle program for Sales Reps.7- Employee Referral Program.8- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).9- Free access to our online courses database.10- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.11- Preferred rates on some gym memberships.12- Preferred rates on personal insurance.13- Generous long service reward program.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
Account Manager - Survey & Geospatial Equipment - Dartmouth
Cansel, Dartmouth, NS
Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary Cansel is the largest Trimble re-seller in Canada. As one of Cansel’s Engineering Account Manager (sales), you will need hutzpah and drive to sell this equipment. You will be on the road at least one week per month. We are looking for someone who has experience as a surveyor or other Engineering/Surveying experience and sales training will be provided. In this role, you will... be following trends in the industry market and discovering leads.• Perform sales presentations, on-site demonstrations and cold calling throughout your territory.• Maintain existing customer/volume base through regular customer contact, monitoring, and development• Provide excellent customer service to key accounts• Meet all sales target performance indicators• Participate in trade-shows, training events or other related events as requested and required• Provide reports to Regional Sales Manager on activity and new pipelines About you... • Imperative that you have experience as a surveyor or in Survey and/or the Engineering (AEC) industry.• An energetic, self-starter with an entrepreneurial spirit and passion for selling in a competitive market• Experience recommending, presenting, and selling a number of products based on customer needs• Initiative, self-motivation, flexibility, drive, and superb communication and computer skills are essential• Willingness to spend 40-60% of time on the road (locally and occasionally overnight) servicing and visiting customers• Creative problem-solving skills and business savvy• Driving license in good standing Bonus points • Post-secondary degree/diploma in a relevant field (Construction/Survey/Civil Engineering and geomatics) or equivalent, or a combination of experience and training• Some experience in an outside sales role, preferably in the AEC Industries.• Familiarity with Salesforce or other CRMs. Why choose us? In addition to the strong growth culture of the company, Cansel offers:Competitive compensation package.Uncapped Commission incentives for the sales team.Flexible extended health and dental benefits program.Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness InsuranceAccess to on-line pharmacyCompany vehicle program for Sales Reps.Employee Referral Program.Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).Free access to our online courses database.Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.Preferred rates on some gym memberships.Preferred rates on personal insurance.Generous long service reward program.Participate in the Cansel Group of Companies Employee Share Ownership Plan after 1 year of employment.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
Account Manager - Survey & Geospatial Equipment - SK / MB
Cansel, Winnipeg, MB
Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary Cansel is the largest Trimble re-seller in Canada. As one of Cansel’s Municipal, Utility & Forestry Account Manager (sales), you will need hutzpah and drive to sell this equipment. You will be on the road at least one week per month. We are looking for someone who has experience as a surveyor or other Engineering/Surveying experience and sales training will be provided. In this role, you will... be based in Winnipeg, Regina, or Saskatoonbe following trends in the industry market and discovering leads.• Perform sales presentations, on-site demonstrations and cold calling throughout your territory.• Maintain existing customer/volume base through regular customer contact, monitoring, and development• Provide excellent customer service to key accounts• Meet all sales target performance indicators• Participate in tradeshows, training events or other related events as requested and required• Provide reports to Regional Sales Manager on activity and new pipelines About you... • Imperative that you have experience as a surveyor or in Survey and/or the Engineering (AEC) industry.• An energetic, self-starter with an entrepreneurial spirit and passion for selling in a competitive market• Experience recommending, presenting, and selling a number of products based on customer needs• Initiative, self-motivation, flexibility, drive, and superb communication and computer skills are essential• Willingness to spend 40-60% of time on the road (locally and occasionally overnight) servicing and visiting customers• Creative problem-solving skills and business savvy• Driving license in good standing Bonus points • Post-secondary degree/diploma in a relevant field (Construction/Survey/Civil Engineering and geomatics) or equivalent, or a combination of experience and training• Some experience in an outside sales role, preferably in the AEC Industries.• Familiarity with Salesforce or other CRMs. Why choose us? In addition to the strong growth culture of the company, Cansel offers:-Competitive compensation package (Total Compensation CA95,000-110,000)-Uncapped Commission incentives for the sales team.-Flexible extended health and dental benefits program.-Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance-Access to on-line pharmacy-Company vehicle program for Sales Reps.-Employee Referral Program.-Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).-Free access to our online courses database.-Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.-Preferred rates on some gym memberships.-Preferred rates on personal insurance.-Generous long service reward program.-You may participate in the Employee Share Ownership Program after one year of employmentCansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
Telesales Agent
Rogers, Montreal, QC
Telesales Agent At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:April 9th start date WFH Unlock future opportunities by joining our Talent Community!Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network.Come build a rewarding career at Rogers and be a driving force behind our success story!Who we're looking for We're looking for Inbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, variable pay and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do In this role, you will provide inbound voice callssupport to customers on both service and revenue related inquiries, while keeping sales top of mind When required, you may support voice callsand/or outbound calls Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Create a sense of urgency to close the sale and meet first call resolution Meeting performance-based goals and sales targets Navigating our systems and tools to locate the best offers Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products, and services What you bring Willingness to work a flexible schedule, including evenings, weekends, and holidays Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills English is an asset Join our team and receive ongoing training and development to equip you with the necessary skills to provide excellent service and find the best solutions and products for our customers. As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background and credit check.Schedule: [[req_RogersFullPartTime]] Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 300852 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Montreal, QC, CA Brampton, ON, CA Victoria, BC, CA Vancouver, BC, CA West Vancouver, BC, CA Toronto, ON, CA Winnipeg, MB, CA Calgary, AB, CA North Vancouver, BC, CA Ottawa, ON, CA Kitchener, ON, CA Nanaimo, BC, CA Edmonton, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Brand Ambassador, Telecom, Network, QC, Customer Service, Marketing, Quality, Technology Apply now »
Outbound Telesales Consultant - In Office
Rogers, Calgary, AB
Outbound Telesales Consultant - In Office At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: Who we're looking for: We're looking for Outbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You thrive on the energy of in-person collaboration as you work closely with your team in our Winnipeg or Calgary office. What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, performance-based bonus and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do: In this role, you will proactively make outbound calls to new and existing customers to uncover needs and offer additional value to cable & wireless services When required, you may support chat and/or inbound calls Welcome our customers in a friendly and personal manner Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Create a sense of urgency to close the sale Meeting performance-based goals and sales targets Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products, and services What you bring: Willingness to work a static schedule, including evenings andweekends Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills Interpersonal skills while working in a collaborative team based environment Schedule: Part Time Shift: Evening and Weekends Length of Contract: Not Applicable (Regular Position) Work Location: Winnipeg (Scurfield) & Calgary (Barlow) Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 307592 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Calgary, AB, CA Winnipeg, MB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Brand Ambassador, Call Center, Equity, Inside Sales, Telemarketing, Marketing, Customer Service, Finance, Sales Apply now »
Inbound Telesales Consultant - In Office
Rogers, Calgary, AB
Inbound Telesales Consultant - In Office At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: Who we're looking for: We're looking for Sales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You thrive on the energy of in-person collaboration as you work closely with your team in our Winnipeg or Calgary office. What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, performance-based bonus and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do: Welcome our customers in a friendly and personal manner Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Primarily inbound calls, supporting chat and/or outbound calls when required You will receive training on different brands, products, services Create a sense of urgency to close the sale and meet first call resolution Meeting performance-based goals and sales targets Navigating our systems and tools to locate the best offers Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products and services What you bring: Willingness to work a flexible schedule, including evenings, weekends, and holidays Experience in sales and contact centre roles is an asset Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills Interpersonal skills while working in a collaborative team based environment Schedule: [[req_RogersFullPartTime]] Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 22 Scurfield Boulevard, Winnipeg, MB Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 307593 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Calgary, AB, CA Winnipeg, MB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Brand Ambassador, Telemarketing, Network, Inside Sales, Customer Service, Marketing, Sales, Technology Apply now »
Account Manager - Subsurface Technologies Equipment & Survey/Construction Supplies - Montreal
Cansel, Montreal, QC
Who we are? Cansel Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary Cansel is currently seeking an Account Manager on our Subsurface Technologies team (pipe locating & camera inspection) in Montreal.You will be responsible for consulting and selling Radiodetection & Pearpoint equipment, pin finders, laser levels & survey/construction consumable supplies (prisms, tripods, safety vests, marking paint, flagging, etc.) to our potential and existing customers, in the utility, municipal, contractors, land surveyors, engineers, construction & mining segments. One of your key goals will be to help ensure your customers growth & success.Your time will be spent conducting face to face client meetings and performing site demos within your territory to your named accounts and prospecting for new ones. You will also be using your time to sell consumables through outbound telephone calls & e-mail. In this role, you will... Strategic Sales:• Research and probe to gain a good understanding of customer’s needs and make product and service recommendations.• Conduct outbound telephone sales and correspond through e-mail• Conduct outside calls and Demonstrations to potential and existing customers• Participate in strategic account sales programs• Understand, position, and sell the full consumable portfolio of Cansel offerings (cross-selling)Business Development:• Perform sales business development from an existing customer portfolio• Explore new growth opportunities to meet or exceed revenue targets• Manage existing accounts and achieve forecasted revenue targets• Work closely with the Remote Sales Manager and Territory Sales Team to identify opportunities and engage the appropriate resources to develop them• Work with the Sales Team on campaign-based projects• You will be part of the named accounts team collaborating with our Customer Service Team and Outside Sales Professionals• Maintain excellent customer service relations and activity records in Salesforce (CRM) About you... As a member of the Cansel Sales Team, the Account Manager should possess the following qualifications to be successful:• Experience with Pipe & Cable Locating and or Camera Inspection• Strong desire & genuine interest in our customers’ business• Strong customer service, interpersonal communication, & telephone skills• Strong ambition to meet and exceed revenue targets• Ability to foster strong workplace relationships to create a positive work environment• Able to travel within your territory & do overnight sales trips when required• An energetic, initiative-taking individual able to work within a team environment and possesses the ability to work with minimal supervision• Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in and at times fast paced• Have good time management skills Bonus points • Field experience in general underground infrastructure• Mechanical aptitude• Knowledge of computer information systems, including Salesforce, Microsoft Office, or similar systems• Previous Sales or Customer Service Experience an asset Why choose us? In addition to the strong growth culture of the company, Cansel offers:1. Competitive compensation package.2. Uncapped Commission incentives for the sales team.3. Flexible extended health and dental benefits program.4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance5. Access to Virtual Medical Care6. Access to Virtual Mental Health Services7. Employee Assistance Program (EAP)8. Access to on-line pharmacy9. Employee Share Ownership Plan10. Company vehicle program for Sales Reps.11. Peer to Peer Recognition Program12. Employee Referral Program.13. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).14. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.15. Preferred rates on some gym memberships.16. Generous long service reward program.17. Access to Luxury Corporate vacation properties18. Scholarship Program for Employee’s Children19. Corporate Fundraising events
Manager - Business Development - LV Motors
Siemens, Thane, Any, India
Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We'll open up endless possibilities for you to do just that; make the important things a reality! What you would be doing? He / She is responsible for business development Identification of potential areas for growing Low Voltage Motors business Providing techno-commercial support to sales offices in generating business from OEMs and projects for Low Voltage Motors Realize and execute cost optimization for higher winning rate and profitability Driving Go to Market strategies of LV Motors. Competitor analysis, Won-Lost Analysis etc. to define suitable actions and provide required inputs to the team. Required Knowledge and Skills - Strong technical knowledge of Motors and applications. Should have a sound understanding of electrical and mechanical aspects of motor, understanding of VFD's. Sound knowledge and understanding of BIS standards on Motors. Adapt to continually upgrade product know how w.r.t new releases of products and its versions. Quickly learn new tools and put to use. Learn and apply internal processes. Other requirements - Ability to work in a fast-paced, team oriented, and continuous improvement environment for effective problem solving and tasks executed in a timely manner. Good communication and analytic skills required. Strong ownership, and collaborative skills required. Should possess excellent computer skills. The job requires need based travel across India. How do you qualify for the role? Experience - 10-12 Years of Experience preferred. Qualification : B.E from recognized and reputed University of India. B.E in Electrical preferred. Salary: . Date posted: 04/02/2024 03:28 PM
Inbound Chat Telesales Consultants (Work from Home)
Rogers, Kitchener, ON
Inbound Chat Telesales Consultants (Work from Home) At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: W e're hiring Full-time Inbound Telesales Consultants and you get to WORK FROM HOME! Who we're looking for We're looking for Inbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service. What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, variable pay and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do In this role, you will provide inbound chat support to customers on both service and revenue related inquiries, while keeping sales top of mind When required, you may support voice calls and/or outbound calls Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Create a sense of urgency to close the sale and meet first call resolution Meeting performance-based goals and sales targets Navigating our systems and tools to locate the best offers Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products, and services What you bring Willingness to work a flexible schedule, including evenings, weekends, and holidays Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills Minimum typing speed of 45 words-per-minute Previous chat experience is an asset Schedule: [[req_RogersFullPartTime]] Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 85 Grand Crest Place (031), Kitchener, ON Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 307827 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Kitchener, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Brand Ambassador, Call Center, Inside Sales, Telemarketing, Network, Marketing, Customer Service, Sales, Technology Apply now »
Outbound Telesales Consultant - In Office
Rogers, Calgary, AB
Outbound Telesales Consultant - In Office At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:Who we're looking for We're looking for Outbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You thrive on the energy of in-person collaboration as you work closely with your team in our Calgary office.What's in it for you We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, performance-based bonus and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do In this role, you will proactively make outbound calls to new customers to uncover needs and offer additional value to cable & wireless services When required, you may support chat and/or inbound calls Welcome our customers in a friendly and personal manner Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Create a sense of urgency to close the sale Meeting performance-based goals and sales targets Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products, and services What you bring Willingness to work a static schedule, including evenings and weekends Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills Interpersonal skills while working in a collaborative team based environment Schedule: Part Time Shift: Evening and Weekends Length of Contract: Not Applicable (Regular Position) Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 307825 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Calgary, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Brand Ambassador, Equity, Inside Sales, Customer Service, Marketing, Part Time, Sales, Finance
Inbound Telesales Consultant - In Office
Rogers, Calgary, AB
Inbound Telesales Consultant - In Office At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: Who we're looking for: We're looking for Sales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You thrive on the energy of in-person collaboration as you work closely with your team in our Calgary office. What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, performance-based bonus and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do: Welcome our customers in a friendly and personal manner Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Primarily inbound calls, supporting chat and/or outbound calls when required You will receive training on different brands, products, services Create a sense of urgency to close the sale and meet first call resolution Meeting performance-based goals and sales targets Navigating our systems and tools to locate the best offers Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products and services What you bring: Willingness to work a flexible schedule, including evenings, weekends, and holidays Experience in sales and contact centre roles is an asset Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills Interpersonal skills while working in a collaborative team based environment Schedule: Full Time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 307593 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Calgary, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Brand Ambassador, Call Center, Equity, Inside Sales, Telemarketing, Marketing, Customer Service, Finance, Sales Apply now »
Inbound Chat Telesales Consultants (Work from Home)
Rogers, Ajax, ON
Inbound Chat Telesales Consultants (Work from Home) At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: W e're hiring Full-time Inbound Telesales Consultants and you get to WORK FROM HOME! Who we're looking for We're looking for Inbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service. What's in it for you: We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: This position offers a competitive salary, variable pay and performance-based salary review Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs 50% off in-market Rogers services & Blue Jays tickets, 25% off Today's Shopping Choice items, 20% discount on all wireless accessories 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall. Paid time off for volunteering Company matching contributions to charities you support Growth & Development: Expand your skill set and participate in mentorship and leadership development programs My Path: self-driven career development program Rogers First: priority in applying to internal roles of interest Wellness: Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Discounted fitness membership Our commitment to the environment and diversity: Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. What you'll do In this role, you will provide inbound chat support to customers on both service and revenue related inquiries, while keeping sales top of mind When required, you may support voice calls and/or outbound calls Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions Create a sense of urgency to close the sale and meet first call resolution Meeting performance-based goals and sales targets Navigating our systems and tools to locate the best offers Greet customers in a friendly and personal manner and build rapport Providing the customer with all the required information to make an informed buying decision Educating customers on their existing products and services Addressing any follow up questions, confirm first bill expectations and inspire confidence Receiving ongoing training and certifications for Roger's different brands, products, and services What you bring Willingness to work a flexible schedule, including evenings, weekends, and holidays Strong verbal communication skills and active listening Ability to multi-task in a fast-paced environment while navigating multiple computer systems Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers Customer-focused champion and resourcefulness and strong problem-solving skills Minimum typing speed of 45 words-per-minute Previous chat experience is an asset Schedule: [[req_RogersFullPartTime]] Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 85 Grand Crest Place (031), Kitchener, ON Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 307827 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Ajax, ON, CA Peterborough, ON, CA North York, ON, CA Georgetown, ON, CA Oakville, ON, CA Belleville, ON, CA Markham, ON, CA Toronto, ON, CA Barrie, ON, CA Etobicoke, ON, CA Dundas, ON, CA Mississauga, ON, CA Kitchener, ON, CA Scarborough, ON, CA Cambridge, ON, CA Milton, ON, CA York, ON, CA Pickering, ON, CA East York, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Inside Sales, Telemarketing, Brand Ambassador, Equity, Customer Service, Sales, Marketing, Finance Apply now »
Senior Financial Analyst
Rogers, Toronto, ON
Senior Financial Analyst We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!This role is key to manage Corporate Retail, Telesales and Care channels commissions and also support the strategic vision of the business by providing sales compensation financial analysis for all consumer wireless decisions. The candidate will be heavily involved rate card change financial analysis and PIR compensation review that will support the business with strategic decisions within sales and retail environment.What you'll do: • Support the consumer wireless organization by providing financial analysis on all strategic decisions that sales compensation related • Complete post implementation reviews for all projects, business cases, and decisions • Present to all levels of senior leaderships • Support management in development of analyses and recommendations to support the business • Prepare monthly journal entries for accruals, adjustments, and other commission related items • Ability to complete in-depth analysis of commissions, rate cards for assigned channels • Collaborate with business partners to complete accurate forecasts supported with commentaries and business insights • Provide meaningful analysis and commentary on financial results compared to budget, forecast and prior year on a monthly basis • Identify risks and opportunities highlighted as a result of the month-end analysis that can be incorporated into future forecasts • Support the development and implementation of dashboards / KPIs to include in financial reporting • Work cross-functionally to assist in various financial and reporting requirements while ensuring that best practices of corporate standards and policies are complied with • Create new and maintain existing financial models to drive quantitative insights to support business decisions and/or opportunities assessment • Takes initiative in driving meaningful ad-hoc analysis for business partners and management team • Ad hoc requiredWhat you'll have: • An accounting designation (CPA) completed or in progress, MBA an asset • Previous experience working in an accounting firm is preferred (2-3 years experience) • Advanced Excel skills are a requirement • Candidate is expected to be a strong self-starter that is keen to learn about Rogers and the retail portfolio • Strong interpersonal skills and ease with communicating with various levels in the organization • Highly advanced analytical skills and detailed oriented • Knowledge of Essbase is an asset • Strong time management, with the ability to perform multiple tasks and objectives and prioritize effectively to meet timelines • Strong team skills, but ability to work independently • Able to adapt and work effectively within a variety of situations, adjusting easily to a change in job demands • Telecom, SQL and PowerPoint experience are assetsAs part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks. Schedule: Full time Shift: No Selection Length of Contract: Not Applicable (Regular Position) Work Location: 333 Bloor Street East (824), Toronto, ON Travel Requirements: Up to 10% Posting Category/Function: Finance & Accounting & Financial Planning and Analysis Requisition ID: 305286 #LI-JC1At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:CorporateLocation: Toronto, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Real Estate, Finance MBA, Financial Analyst, Supply Chain, Network, Sales, Finance, Operations, Technology
Account Manager Fintech
Amazon, Sydney, Any, Australia
BASIC QUALIFICATIONS- 8+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- 8+ years of business development, partner development, sales or alliances management experience- Experience identifying, developing, negotiating, and closing large-scale technology deals- Experience communicating results to senior leadership- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's businessDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Enterprise Account Manger works with FSI companies, creating compelling value propositions around AWS products and services to help consistently deliver on desired customer outcomes. The blend of sales and technical skills you bring to this role will enable engagement at the C-Suite level, as well as with finance and technical teams. Analytical thinking and the ability to thrive in fast-paced dynamic environments will be vital to your work in supporting our customers build on AWS in new ways, and help them deliver those products to the market.Key job responsibilitiesYour core responsibilities will include:- Develop and execute against a strategic plan that leads to the creation and maintenance of a robust pipeline of value-based opportunities.- Analyse metrics and data from your accounts to help evolve your strategy.- Accelerate customer adoption through education and engagement.- Work with partners to manage joint engagement opportunities.- Assist customer in identifying use cases for priority adoption of Amazon Web Services as well as best practice implementations.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience developing detailed go to market plans- Proven track record of consistent territory growth and quota obtainmentAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 10:34 AM
Sr. Dialer Analyst
Rogers, Toronto, ON
Sr. Dialer Analyst At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: What you will be doing: Monthly tracking, analyzing, and reporting of key outbound business performance indicator results for all Rogers products lines such as Rogers Wireless/ Cable / Fido Liaise closely with Inbound Workforce Management to ensure alignment to Inbound service level objectives and outbound hours availability. Execute and develop reporting to understand and analyze areas of performance optimization. (eg. reducing abandonment rate/ increasing occupancy/ increasing right time of day dialing/ outbound staffing recommendations and skill profiles) Maintain daily outbound forecasting models and revise assumptions as determined through performance management of key drivers (trending volumes/ connect rates/ AHT/ occupancy) Real time support and dailycommunication of outboundresults to various Leadership groups Identifying root cause of positive and negative changes in performance and communicate impacts on call center performance and dialer operations including short and long termrecommendations. Change management- Technical Lead in the management of change across all product lines including outsourcers to effectively test / implement and manage calling campaigns / dialing lists Test and validate any business requirements for new business and infrastructure improvements. Liaise closely with IT groups to understand impacts of upcoming technical changes/ outages to Credit Operations critical systems and communicate / provide recommendations to business owners as related to outbound operations. Forward thinking with the ability to consider and strategize about customer experience and business challenges and proactively propose solutions. Act as a subject matter expert on outbound dialer performance and overall campaign management nationally Triage all major departmental technical issues as it relates to Call Routing and Dialer Perform other duties and special projects as required such as champion-challenger testing and other exploratory exercises to identify performance opportunities. Monitor dialer performance in real time and support and troubleshoot dialer outages, idle time and technical issues when they arise. Coordinate multiple program list strategies and support Leadership with operational execution of various dialer programs for multiple stakeholders. Provide effective communication to questions, inquiries, and requests from the business via chatrooms and meetings in MS Teams Balance priorities of each business channel and support all stakeholders promptly and equitably. What you will bring: Post-secondary degree/diploma or 5 years work experience in same capacity. Advanced knowledge of outbound contact dialer environments, systems and reporting Outbound contact platform experience is required ALI CallTech and OnQ experience is an asset Collections or Telesales experience is an asset Intermediate/advanced knowledge of data structures & databases (Oracle, SQL, Unix) Excellent knowledge and proficiency in Microsoft Office suite of products (Excel, Word, PowerPoint, Access, Teams etc.) Self-starter with a positive attitude and determination to learn and improve skills on an ongoing basis Excellent communication, presentation, and interpersonal skills (written and oral) to interact effectively with multiple business channels and Senior Leadership Excellent organizational and time management skills to meet deadlines and handle changing priorities. Ability to manage multiple projects simultaneously and thrive in a fast-paced environment with competing priorities on short timelines Flexibility to work outside normal business hours including weekends / evenings and statutory holidays as required by the business Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style. Ability to distill and communicate complex analytic recommendations to both technical and non-technical stakeholders, both orally and in written presentation Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues. Metrics driven, with strong risk management and analytical capabilities in situations of increasing complexity. Strong critical thinking skills combined with concrete, disciplined execution, as well as decisiveness and an action orientation. Very high ethics and respect for team, peers and clients alike. Champions and exhibits the Company corporate culture. Collaborative leader with demonstrated ability to impact and influence across various functions and groups at all levels of an organization. Ability to execute against multiple priorities and excel in a fast-paced, results-oriented work environment with great attention to detail. Demonstrated ability to effectively manage multiple projects and priorities simultaneously. Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: Remote, Remote, Remote Travel Requirements: None Posting Category/Function: Call Centre Operations & Operations Support Requisition ID: 307315 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Customer ExperienceLocation: Toronto, ON, CA Richmond, BC, CA St. Albert, AB, CA Oshawa, ON, CA Belleville, ON, CA Kincardine, ON, CA Sherbrooke, QC, CA St Thomas, ON, CA Caraquet, NB, CA York, ON, CA Oakville, ON, CA Brossard, QC, CA Prince George, BC, CA Cochrane, AB, CA Lethbridge, AB, CA Thornhill, ON, CA Hamilton, ON, CA Peterborough, ON, CA Regina, SK, CA Squamish, BC, CA Markham, ON, CA New Minas, NS, CA Guelph, ON, CA Anjou, QC, CA Airdrie, AB, CA Fort McMurray, AB, CA Grand Falls-Windsor, NL, CA Levis, QC, CA Saint-Leonard, QC, CA Kanata, ON, CA Dartmouth, NS, CA Saint-Basile, NB, CA Halifax, NS, CA Pefferlaw, ON, CA Owen Sound, ON, CA Victoria, BC, CA Lasalle, QC, CA Whitby, ON, CA Timmins, ON, CA Whistler, BC, CA Winnipeg, MB, CA Newmarket, ON, CA Kelowna, BC, CA Niagara Falls, ON, CA Repentigny, QC, CA Vernon, BC, CA Barrie, ON, CA Burnaby, BC, CA Mississauga, ON, CA Laval, QC, CA Woodstock, ON, CA Sault Ste. Marie, ON, CA Cranbrook, BC, CA Bathurst, NB, CA Bedford, NS, CA Lower Sackville, NS, CA Chatham, ON, CA Amherst, NS, CA Bradford, ON, CA Edmonton, AB, CA Campbell River, BC, CA Grande Prairie, AB, CA Cornwall, ON, CA Vancouver, BC, CA McLeods, NB, CA Brantford, ON, CA Kingston, ON, CA St. John's, NL, CA Trois-Rivieres, QC, CA Glace Bay, NS, CA Saint-Bruno, QC, CA Keswick, ON, CA St Catharines, ON, CA London, ON, CA Grand-Sault/Grand Falls, NB, CA Ajax, ON, CA Surrey, BC, CA Dundas, ON, CA Midland, ON, CA Corner Brook, NL, CA St Peters, NS, CA Saint-Jerome, QC, CA Brooks, AB, CA Port Williams, NS, CA Waterloo, ON, CA Truro, NS, CA Granby, QC, CA Moncton, NB, CA Fredericton, NB, CA Ancaster, ON, CA Sydney, NS, CA Burlington, ON, CA Dorval, QC, CA Montreal, QC, CA North Vancouver, BC, CA Concord, ON, CA Edmundston, NB, CA Joliette, QC, CA Medicine Hat, AB, CA Gatineau, QC, CA Quebec, QC, CA Waterdown, ON, CA Orangeville, ON, CA West Vancouver, BC, CA Russell, ON, CA East York, ON, CA Keddys Corner, NS, CA Orleans, ON, CA Sarnia, ON, CA Gander, NL, CA Charlottetown, PE, CA Calgary, AB, CA Okotoks, AB, CA Tsawwassen, BC, CA Summerside, PE, CA Woodbridge, ON, CA Terrebonne, QC, CA Sudbury, ON, CA Unionville, ON, CA Fort Saskatchewan, AB, CA Kamloops, BC, CA Longueuil, QC, CA Beresford, NB, CA Langley, BC, CA Sherwood Park, AB, CA Fenelon Falls, ON, CA Aurora, ON, CA Pembroke, ON, CA Brandon, MB, CA Stouffville, ON, CA Stittsville, ON, CA Brampton, ON, CA Collingwood, ON, CA Pickering, ON, CA North Bay, ON, CA Port Perry, ON, CA Shediac, NB, CA Orillia, ON, CA Saint-Hubert, QC, CA Thunder Bay, ON, CA Saint-Jean-sur-Richelieu, QC, CA Courtice, ON, CA Miramichi, NB, CA Nanaimo, BC, CA Wetaskiwin, AB, CA Camrose, AB, CA Maple, ON, CA Gloucester, ON, CA Chateauguay, QC, CA Bracebridge, ON, CA Port Coquitlam, BC, CA Canmore, AB, CA Liverpool, NS, CA Mount Pearl, NL, CA Trenton, ON, CA Beloeil, QC, CA Duncan, BC, CA New Westminster, BC, CA Blainville, QC, CA Toronto, ON, CA Salaberry-de-Valleyfield, QC, CA Coquitlam, BC, CA Penticton, BC, CA Rocky View County, AB, CA Yarmouth, NS, CA Stratford, ON, CA Tillsonburg, ON, CA Bloomfield Station, PE, CA Dieppe, NB, CA Nepean, ON, CA Rosemere, QC, CA Richmond Hill, ON, CA Ottawa, ON, CA Courtenay, BC, CA Boisbriand, QC, CA Saskatoon, SK, CA Milton, ON, CA Scarborough, ON, CA Simcoe, ON, CA Chilliwack, BC, CA Etobicoke, ON, CA Abbotsford, BC, CA Saint John, NB, CA Pointe-Claire, QC, CA Bowmanville, ON, CA Red Deer, AB, CA Cambridge, ON, CA Lachine, QC, CA Saint-Laurent, QC, CA Oromocto, NB, CA North York, ON, CA Georgetown, ON, CA Strathmore, AB, CA Mont-Royal, QC, CA Windsor, ON, CA Kitchener, ON, CA Little Britain, ON, CA Vaudreuil-Dorion, QC, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Change Management, Performance Management, Risk Management, Work from Home, Customer Service, Finance, Human Resources, Management, Contract Apply now »
CLK 12R - Customer Service Assistant
BC Public Service, Victoria, BC
Posting Title CLK 12R - Customer Service Assistant Position Classification Clerk R12 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary)Salary Range $29.7809 - $33.6186 hourly Close Date 4/28/2024 Job Type Temporary (Auxiliary) Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Strategic Initiatives and People / Real Property Div Job Summary Bring your expertise in program planning and historyMINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.BRANCH OVERVIEW The Strategic Initiatives and People (SIP) branch leads and champions the implementation of RPD's Leadership Framework, Strategic Planning Framework, and People Strategy. SIP is a centralized service that steers and supports RPD colleagues in strengthening strategic management. SIP Management Services is a central agency that leads or supports a variety of division-wide activities encompassing planning, special events or projects, corporate assignments, and policies and procedures.JOB OVERVIEW Customer Service Assistants support the St. Ann's Academy community rentals, to assist with the development of operational, systems and procedures for St. Ann's Academy, and to contribute to the administration of the St. Ann's Academy educational/interpretative programs.Job Requirements:• A degree, diploma or certification in history, museology, heritage management, business management, education or related field of study; OR • A combination of education and experience with an emphasis on heritage, public relations, or tourism. • A minimum of two years' related experience in program planning, development, and delivery, preferably in a heritage or related field. • Experience in public education, interpretation, or information. • Experience in building facility management • Basic administrative experience.Provisos/Willingness statements; • Must be willing and able to work shift work, including evenings, nights, and weekends. Upon mutual agreement and within operational requirements, work schedules may be flexible and there will be no guaranteed hours of work. • Must maintain an active/adequate level of physical fitness including the ability to climb stairs and lift to 20 lbs.For questions regarding this position, please contact [email protected] .About this Position: Currently there are three (3) part-time opportunities available in Victoria. This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services Employees of the BC Public Service must be located in BC at the time of employment.Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.Additional Information: A Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Category Administrative Services
CLK 12R - Customer Service Assistant
BC Public Service Agency, Vancouver, BC
Posting Title CLK 12R - Customer Service Assistant Position Classification Clerk R12 Union GEU Work Options On-Site Location Victoria, BC V9B 6X2 CA (Primary) Salary Range $29.7809 - $33.6186 hourly Close Date 4/28/2024 Job Type Temporary (Auxiliary) Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Strategic Initiatives and People / Real Property Div Job Summary Bring your expertise in program planning and history MINISTRY OVERVIEW Dedicated to making life better for British Columbians, the Ministry of Citizens Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Provinces real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. BRANCH OVERVIEW The Strategic Initiatives and People (SIP) branch leads and champions the implementation of RPD's Leadership Framework, Strategic Planning Framework, and People Strategy. SIP is a centralized service that steers and supports RPD colleagues in strengthening strategic management. SIP Management Services is a central agency that leads or supports a variety of division-wide activities encompassing planning, special events or projects, corporate assignments, and policies and procedures. JOB OVERVIEW Customer Service Assistants support the St. Anns Academy community rentals, to assist with the development of operational, systems and procedures for St. Anns Academy, and to contribute to the administration of the St. Anns Academy educational/interpretative programs. Job Requirements: A degree, diploma or certification in history, museology, heritage management, business management, education or related field of study; OR A combination of education and experience with an emphasis on heritage, public relations, or tourism. A minimum of two years related experience in program planning, development, and delivery, preferably in a heritage or related field. Experience in public education, interpretation, or information. Experience in building facility management Basic administrative experience. Provisos/Willingness statements; Must be willing and able to work shift work, including evenings, nights, and weekends. Upon mutual agreement and within operational requirements, work schedules may be flexible and there will be no guaranteed hours of work. Must maintain an active/adequate level of physical fitness including the ability to climb stairs and lift to 20 lbs. For questions regarding this position, please contact [email protected]. About this Position: Currently there are three (3) part-time opportunities available in Victoria. This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.). Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services
Account Manager - Group Benefits & Pension
Equest, Burlington, ON
Account Manager - Group Benefits & PensionBurlington, ON, Canada Req #2885Friday, April 12, 2024We're searching for an Account Manager for our Group Benefits & Pension team with our Winch Group acquisition. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for an Account Manager at our Burlington, Ontario office. Are you looking for growth in your career? If so, we want to hear from you. We are looking for a career-minded individual who is focused on expanding their experience in a rapidly growing organization. Discover what's possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients Why we'll love You: Prior experience in group benefits/pension and/ or insurance-related industries Excellent listening, verbal communication, and writing skills Ability to multi-task and prioritize to meet advisor and client needs Superior organizational skills Time management skills - must be able to meet competing deadlines and work well under pressure Proficient in using Microsoft Office including Word, Excel, and PowerPoint BONUS: LLQP license Once here, you'll: Be a contributing member of our inclusive culture, alongside a vibrant national team of people with a wide variety of backgrounds. Always uphold a client-first focus through the claims process Provide support to Advisors, including the set-up of new groups, completion of annual renewals, pension governance reports, client service and administration Day-to-day management general administration and maintenance of group client activities Interact with advisors, insurance companies, plan administrators and members to provide information in response to inquiries Coordinate timely preparation and delivery of necessary client materials Participate in client meetings including new group implementations, problem-solving sessions, and general client relationship-building events, as required. Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] Now Burlington, ON, Canada
Sr. Partner Development Manager - Technology Partners, AWS Canada Partner Management
Amazon, Toronto, Ontario
BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for world class candidates to develop relationships and manage the success of our Independent Software Vendors (ISVs). As a partner development manager within AWS, you will have the exciting opportunity to build mind share and adoption of the AWS cloud computing platform across AWS's most strategic business partners.We are always looking to improve and we also recognize there are many ways to lead and partner. We're looking for a Think Big leader with diversity in thought who can add to our company skill set by bringing their unique industry knowledge and creativity to our organization. At Amazon, we live our professional lives by the Leadership Principals. When we hire, we look for those who are Amazonian rather than for someone who fits an exact resume mold. To us, Diversity in thought and experience is a good thing. We are hiring for attitude and training for skill because we recognize success takes many paths. We are looking for someone who can help us create the next version of what it means to be a great partner to our ISVs and is passionate about customers. We will coach the right fit.Key job responsibilitiesResponsibilities will include managing strategic relationships with our key US ISVs to help them grow their business in Canada. Drive C-level, Product Team, Marketing, Field and Channel relationships. By establishing and growing business relationships, and driving partner plans with each assigned partner, you will be responsible for increasing top line revenue growth and overall market adoption of these ISV solutions running on AWS. The ideal candidate will possess both a partner background that enables them to drive successful partnerships, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers and AWS sales/field reps. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. The candidate must have driven complex campaigns and partner sales. The position also requires a strong technical acumen, along with working knowledge of the enterprise ISVs and IT landscape.Responsibilities- Manage and work with a select group of new and existing partners to define and execute joint sales and Go to Market (GTM) programs- Engage assigned partners field sales organization, channels and end customers to create and drive revenue opportunities for AWS- Working with cross-functional teams to create and execute strategic business plans, team development, and marketing enabling a partner to meet their goals.- Evangelize the partners solution and value proposition internally through AWS and externally with partners & customers as identified by the partner- Driving specific partner sales revenue through management of regular pipeline, opportunities, and business reviews with the partner and all internal stakeholders- Work closely with the partner's customer base to ensure they are successfully using AWS services- Establish AWS as the partner's preferred cloud computing platform across all product and service lines- Work with CRM systems, data warehousing and other analytic tools to establish detailed metrics for tracking purposes.- Prepare and give business reviews to the senior management team.- Manage complex contract negotiations and serve as a liaison to the legal groupAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- 6+ years of developing, negotiating and executing business agreements experience- Experience interpreting data and making business recommendations- Experience identifying, negotiating, and executing complex legal agreementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 09:08 AM