Overview of salaries statistics of the profession "Supervisor Inbound Sales in Canada"

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do At Solutionshop, we support customers with anything they need to be successful - everything from Print, Design, Digital Marketing, and Shipping Services. Solutionshop is one of the fastest growing areas at Staples. Our network of over 300 print locations & 6 closed-door print production centres gives us the firepower to be a leading print business in Canada. As Program Account Specialist, you will bring the vision of Solutionshop alive by executing new digital storefronts on Staple's B2B print platform. You will work with clients to gather digital assets, confirm functionality requirements, build, deploy, and onboard new customers to the platform. You will partner closely with B2B team to support the ongoing needs of customers and assist with new strategic account opportunities as makes sense. Specifically, you will: •Onboard new accounts by working with clients to ascertain their storefront site needs, develop site structure, determine opportunities for new functionality •Lead sitewide maintenance for all sites across the platform, ensuring content is up to date, sites are functioning properly and identified content or programming issues are rectified in a timely fashion •Review of inbound content updates and projects and in partnership with team Supervisor, delegation of tasks to Specialists •Develop test cases and troubleshoot site behaviour on platform systems along with the integration of all existing platforms including Fusion Pro, SalesForce and AS400 •Perform end-to-end review of web application functionality including customer, production, vendor, and administrative facing elements to ensure all parties receive proper information •Identify and evaluate obstacles and systems conflicts to provide recommendations and ultimately implement workable solutions •Code Variable Data Printing files through Fusion Pro & Java Script and testing of customer supplied databases to eliminate any unexpected code behaviour •Development of all training materials including virtual training, participant/instructor guides/job aids, support tools for systems-based content Some of what you need •3+ years in ecommerce development with expertise in digital storefronts •Has worked with system integration, specifically within Salesforce and POS (Point-of-Sale) •Familiarity with print process/workflow •Post-Secondary degree •Knowledge of Fusion Pro and Java Script •Curious •Approachable •Passionate •Solutions finder Some of what you will get •Associate discount •Health and Dental benefits •RRSP/DPSP •Performance bonuses •Learning & Development programs •And more... Additional Information •Remote Office environment •May require travel through Canada, possibly US (approx. 10%) #bringyourpassion

UNLIMITED POSSIBILITIES AHEAD.Position:BDC Sales RepStatus:Full-TimeDealership:OpenRoad Head Office - RichmondDepartment:Client Contact Centre Compensation: $42,000-$55,000 per annum *this is a commissioned position - wages commensurate with experience & productivity. We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Handling heavy outbound and inbound phone contacts. Following up with customers about their experience at OpenRoad. Contacting customers to schedule sales appointments. Providing customers positive experiences through excellent service. Forward escalations to appropriate management. Working in a process-driven work environment. Working with multiple software applications. Maintaining an updated customer database. Working in a process-driven work environment. Working with CRM systems. Maintaining an updated customer database. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: An interest in the automotive industry. Strong customer service and phone skills. Possess strong organizational, follow-up and paper-flow handling skills. Quick thinker and learner, ability to multitask. Positive, flexible and process-oriented. Organized, Self-motivated, enthusiastic and detail-oriented. Professional and confident attitude, strong time management skills. FluentinMandarin and Englishis ideal or preferred. Completed high school education, or equivalent work experience. Previous call center experience (an asset but not required). Proficient with MS Office. Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.https://orag.bamboohr.com/hiring/jobs/2529 We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

International Fastline Forwarding Inc. is a provider of both domestic and international shipping solutions. We offer a complete range of efficient transportation, logistics, and supply chain management services to meet the changing demands of businesses both internationally and domestically. The company’s core products and services include International Transportation (Ocean, Air) with Customs Brokerage, Door Delivery, Trucking, Warehousing, Insurance and other logistic services.The International Fastline Logistics Team is expanding, and we are seeking Freight Forwarding Logisticians to handle the technicalities of international transportation marketplaces. As the Freight Forwarding Logistician, you will work alongside other employees to assist in new business development, to ensure successful operational procedures are being adhered to, promote international service offerings, and make certain that all operational processes are within compliance.Reporting directly to the Sales Director in Vancouver, this role will oversee Air/Ocean, and Ground transportation requirements in/out of Vancouver and Toronto.Duties:- Coordinate & communicate professionally with clients, warehouse, truck drivers & consignees.- Implement proactive action and service to secure existing customers and cultivate potential business.- Handle orders and full sets of inbound and outbound documents.- Prepare Invoices & various reports.- Arrange Schedules for truck drivers.- Monitor logistics schedule.- Process shipping documents and maintain logistics data in system.- Research and advise on logistics matters including but not limited to delivery schedule and channel of delivery.- Participate in workflow improvement or other projects as relevant.Requirements:- Detail-minded with excellent analytical, planning, and presentation skills.- Excellent communication skills.- Diploma or above in Supply Chain or related disciplines.- At least 3 years’ experience in logistics operations in multi-national trading office.- Good understanding and experience in international shipments process.- Flexible, good team player and able to work under pressure.- Proficiency in MS office and preferably with knowledge of ERP or supply chain software.- Fluent in both spoken and written English.Job type:Permanent, Full-time job, 35 hours/week;Location: 2 in Vancouver and 1 in TorontoInterested candidates please apply immediately by email to with your resume, we are eager to speak to you! We offer a competitive annual wage ($53,000) along with a benefits package!

THE TEAM The mission of the Distribution is to deliver Everyday Luxury experiences through a seamless and structured Distribution Network. THE OPPORTUNITY Aritzia is growing and our Distribution team is growing with it. This is a unique opportunity to be part of the team responsible for the seamless flow of product and supplies into, within, and out of a Distribution Centre. You will play a pivotal role in leading and executing the inbound, outbound, and inventory services that deliver on our world-class Distribution Centre operations. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself. THE ROLE As the Supervisor, Distribution, you will lead the team to: Uphold operational excellence within the four walls of our Distribution Centres Facilitate the intake of shipments arriving to our Distribution Network Facilitate the direct and indirect activities involved in fulfilling shipments, sent from our Distribution Network Facilitate the movement of inventory within our Distribution Network Uphold workplace safety and health and violence protection measures Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives , while enabling progressive career development and an incredible employee experience THE QUALIFICATIONS T he Supervisor, Distribution, has : Proven skills, education and/or applicable certifications in Distribution Centre leadership, apparel or retail operations, and d istribution automation A commitment to learn and apply Aritzia's Values and Business and People Leadership principles The ability to collaborate fluently with cross-functional partners A commitment to quality and investing in results that add value to the business THE COMPENSATION The typical hiring range for this position is $43 -$48 CAD per hour with overnight shift premiums of $8 CAD . The final agreed upon wage may vary based on factors such as job-related knowledge, skills and experience. A dditionally, this position may be eligible for bonus . We are always looking for top talent . I f your qualifications differ from those listed above, the scope of work and final agreed upon wage may be adjusted to reflect your individual qualifications. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy . With comprehensive benefits, a spirational workspaces and elevated employee perks and experiences - we provide it all. THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now. A-OK Caf e - Our in-house caf e is like a private oasis where employees can enjoy a curated menu of snacks and beverages. You also get complimentary coffee. Treat yourself. The SET - Our in- office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well. Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial. Aspirational Workplace - Our distribution centres are specially designed to be places of creativity, productivity and inspiration. Amenities - Additional amenities include shower facilities with elevated complementary conveniences, bike rooms and more. ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

ABOUT USRocky Mountain Scenic Tours is one of the most reliable and successful Travel Agencies in Calgary, Alberta, Canada. We are proud to be a well-established and dynamic inbound and outbound agent with years of experience. Rocky Mountain Scenic Tours provides all types of tourist services: from inbound and outbound tour packages, extensive and unique excursions, hotel deals, ticketing, Rocky Mountains and Banff special tours, as well as professional Rocky Mountain photographers and ski guides. We also offer specialized tour series catering to wide interests like culture, destinations, adventure, as well as family holidays and much more with direct operations in most countries.ABOUT THE OPPORTUNITYWe are seeking a full-time Customer Service Representative Supervisor to support our team. The ideal candidate will exhibit high standards, excellent communication skills, have the ability to take initiative, and prioritize daily tasks.Wage: $34.00/hourHours: 30 40 hours/weekLocation: 880 4 Ave SW Calgary, AB, T2P 0K4Paid vacations: 2 weeks with pay after each of the first 4 years of employment. 3 weeks with pay after 5 consecutive years of employment.Job duties and responsibilities:• Oversee and lead a team of customer service representatives, ensuring they are properly trained and motivated to provide exceptional service• Assist team members in handling complex customer inquiries, complaints, and issues to ensure a satisfactory resolution.• Monitor and evaluate customer interactions to maintain high service quality and adherence to company policies and standards.• Provide training and ongoing coaching to customer service representatives to improve their skills, product knowledge, and customer service techniques.• Plan and manage work schedules for customer service representatives to ensure coverage during busy times and adherence to agency hours of operation.• Ensure that the customer service team follows company policies, including pricing, reservation procedures, and refund policies.• Maintain clear and effective communication with other departments, such as sales, marketing, and travel agents, to coordinate efforts and address customer needs.• Collect and analyze customer feedback and use it to make improvements in customer service processes and procedures.Essential Qualification:• Completion of college or industry courses related to customer services is required.• Minimum of one-year customer service supervisor experience is required.• Excellent organizational and multitasking abilities.• Strong communication and interpersonal skills.• Attention to detail and a commitment to delivering high-quality work.• Ability to work under pressure and meet tight deadlines.• Flexibility to work irregular hours, when necessary, especially during peak travel seasons.Please send your resume to , only qualified candidates will be contacted.

UNLIMITED POSSIBILITIES AHEAD.Position:Sales AdministratorStatus:Full-TimeDealership: Surrey HondaDepartment:SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!A Career at OpenRoad Means You'll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill development and growth Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive extended health and dental plan tailored around Associate wellness Recognition and Engagement Events! ROLE & RESPONSIBILITIES: Responsible for inventory, including monthly orders, and locating vehicles from other dealers. Stocking in all new units in a timely and efficient manner. Working alongside the Finance & Insurance Office to ensure vehicles get to the appropriate person for the remaining procedures. Tracking and checking all added costs for new and used vehicle deals such as costs of accessories. Confirm all added costs are put into each vehicle sale to ensure the commission is calculated without error. Responsible for dealership demos and D Plates- registration, insurance, and updates. Assist the bank with quarterly inventory count and updating of demo changes. Supporting the sales team by assisting the Product Advisors in updating their incoming sold units, and advising them on the time frame and possibility of locating a vehicle. Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism. The ability to work effectively with all levels of the organization. Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system. Ability to make sound decisions in a manner consistent with the essential job functions. Previous Reynolds & Reynolds experience A valid British Columbia Driver's License with a good driving record. Administrative / Receptionist experience required. Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.JOIN US AND GROW WITH US!We thank all those that have applied. Only those considered for the position will be contacted.

WATERLOO | Urdu Operations Supervisor Position Summary: This position requires the applicant to be fluent in the Urdu language This on-site position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities : Oversee and supervise a team of agents. Attend required training session for new information and training updates. Acquire and transfer to the team the knowledge of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel and assist with disciplinary actions as necessary Provide quality service to both internal and external customers - on and off-line. Assist agents with customer interaction on situations requiring special handling - take customer calls. Ensure open flow of communication between agents, supervisors and management. Ensure uniform understanding and adherence to policies, procedures and company programs. Supervise and monitor agent attendance, performance and productivity Prepare and ensure accuracy of reports. Ensure agents are continuously kept abreast of operational changes. Conduct employee briefings and meetings. Assure service level standards are met. Monitor system performance and initiate actions to correct system problems. Conduct agent observation and provide feedback. Assist in the development and tracking of employee incentive programs. Ensure completion of departmental duties/task in the absence of subordinates/co-workers. Perform other duties as assigned. Job Requirements: Knowledge, Skills and Abilities: An assertive, well-organized self-starter with demonstrated sales experience Management experience in customer service (or sales or on-line retail where relevant) desirable A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standards Recognize trends and escalate information as appropriate Problem solving skills; linear and troubleshooting Demonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfied Proven track record of success to motive sales/service professionals and exceed performance metrics Present information effectively and persuasively across various communication channels Problem solving to gather and analyze information and uses it to develop effective solutions; challenge status quo. Tolerate stressful situations well Project a positive and professional image College/Associates Degree or Bachelor's Degree in related field (preferred) Requirements for Work from Home Employees: A separate room/office with a door that can be closed and locked during working hours is required. Guests, family members and others may not be present in the designated office area during working hours Work conditions of the employee's residence (office area) are appropriate and safe and must meet the occupational safety and health standards for work from home employees The designated office area should be reasonably soundproof so that you may work uninterrupted by noise Monitors must be able to be positioned in such a way as to not face ground-level windows Must have a hardwired high-speed home internet connection (DSL, Cable, Fiber) providing a minimum of 10 Mbps download and 2 Mbps upload speeds as verified by a speed test. A wireless connection is not permitted Designated office area must have a surge protected electrical outlet(s) Physical Demands & Work Environment: While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed. Standard General Security Roles and Responsibilities Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement. Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedures. Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company's Incident Reporting Process. Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties.Overall Responsibilities:Oversee and supervise a team of agents.Attend required training session for new information and training updates.Acquire and transfer to the team the knowledge of all tools and associated workflow processesAssist in developing and streamlining proceduresCoach, motivate, reward, counsel and assist with disciplinary actions as necessaryProvide quality service to both internal and external customers - on and off-line.Assist agents with customer interaction on situations requiring special handling - take customer calls.Ensure open flow of communication between agents, supervisors and management.Ensure uniform understanding and adherence to policies, procedures and company programs.Supervise and monitor agent attendance, performance and productivityPrepare and ensure accuracy of reports.Ensure agents are continuously kept abreast of operational changes.Conduct employee briefings and meetings.Assure service level standards are met.Monitor system performance and initiate actions to correct system problems.Conduct agent observation and provide feedback.Assist in the development and tracking of employee incentive programs.Ensure completion of departmental duties/task in the absence of subordinates/co-workers.Perform other duties as assigned.Job Requirements:Knowledge, Skills and Abilities:An assertive, well-organized self-starter with demonstrated supervisory experience Management experience in customer service (or sales or on-line retail where relevant) desirableA proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordinglyDemonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standardsRecognize trends and escalate information as appropriateProblem solving skills; linear and troubleshootingDemonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfiedProven track record of success to motive sales/service professionals and exceed performance metricsPresent information effectively and persuasively across various communication channelsProblem solving to gather and analyze information and uses it to develop effective solutions; challenge status quo.Tolerate stressful situations wellProject a positive and professional imageCollege/Associates Degree or Bachelor's Degree in related field (preferred)

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a trusted Advisor, identifying individual customer needs and providing them with exciting travel solutions. You will coordinate travel experiences by providing post-booking support for car rentals, and hotel accommodations. Additionally, you will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program.Job responsibilities: Gain expertise in all facets of point redemption to effectively comprehend the travel loyalty program requirements tailored to individual clients Serve as the intermediary between the customer and the service provider, facilitating the resolution of any issues related to their booking process Provide timely, accurate and professional service to both internal and external customers Achieve and exceed established customer service metrics and goals, ensuring satisfaction and loyalty levels Collaborate effectively within a dynamic team environment, actively supporting colleagues and fostering a team work spirit to achieve shared objectives Proactively keeping abreast of travel regulations and industry requirements to apply this knowledge as needed Effectively identify customer concerns and promptly apply efficient solution for optimal results Work a flexible schedule during the clients' servicing hours which may include weekends and holidays; Have the flexibility to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures, which may not be during your assigned hours Keep immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative course of action which may be taken Understand our booking system to provide troubleshooting for membersRequired qualifications, capabilities, and skills Bilingual English/French required (verbal and written) High School Diploma or GED Customer Service experience required Demonstrate effective communication and interpersonal skills Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment Proficient computer skills, including the capability to navigate multiple programs and systems simultaneously Ability to quickly and accurately enter data in a script driven environment Ability to work independently and function as a team member. Receptive to cross training opportunities and demonstrate willingness to acquire additional roles within the organization to enhance team flexibility and foster professional growth Quebec Travel Counsellor Certificate required; must be obtained prior to start date.Preferred qualifications, capabilities and skills   Customer service experience in an inbound call center environment, preferably in the travel industry Intermediate to advanced knowledge/proficiency of GDS and/or other technology platforms including self-booking toolsAdditional information:This position is a work from home opportunity and requires a Quebec Travel Counsellor Certificate which must be obtained prior to your start date. Assistance in obtaining this certificate will be provided if not already held at time of offer. Work schedules will vary, and you must be willing to work schedules during our operating hours which include evenings and weekends. Specific information will be provided by the Recruiter.This position requires both English and French proficiency due to the following: The Aeroplan/Air Canada team fields calls and emails from Aeroplan members, in Quebec and throughout the world, regarding post-booking support for hotel and rental car reservations. The call center offers support in French and English via phone and email. DESCRIPTION DE POSTEVous avez la passion des voyages, aimez résoudre des problèmes et partagez notre objectif commun, qui est d'aider nos clients à planifier et à réserver des voyages facilement. Joignez-vous à Chase Travel et contribuez à définir l'avenir du voyage tout en propulsant votre carrière vers de nouveaux sommets!À titre de conseiller(ère) en voyages au sein de Chase Travel, vous appliquerez votre formation et vos connaissances pour agir à titre de conseiller de confiance, en parvenant à définir les besoins particuliers de chaque client et en leur proposant des solutions de voyages intéressantes. Vous coordonnerez les expériences de voyage en offrant du soutien après la réservation pour la location de voiture, et des hébergements à l'hôtel. De plus, vous soutiendrez nos clients en leur fournissant des renseignements sur les produits et services qui les aideront à mieux comprendre les avantages que nous offrons au moyen de notre programme de fidélisation.Responsabilités : Développer une connaissance de toutes les étapes de l'échange de points afin de maîtriser efficacement les exigences du programme de fidélisation propres à chaque client Agir en tant qu'intermédiaire entre le client et le fournisseur de service, en facilitant la résolution de tout problème relatif au processus de réservation Fournir des services rapides, précis et professionnels à des clients internes et externes Atteindre et surpasser les mesures et objectifs établis du service à la clientèle, afin de respecter les seuils de satisfaction et de fidélisation Participer efficacement au sein d'une équipe dynamique, en aidant activement les collègues et en favorisant un esprit d'équipe en vue d'atteindre des objectifs communs Se tenir informé des règlements de voyage et des exigences l'industrie en vue d'appliquer cette connaissance au besoin Discerner efficacement les inquiétudes des clients et appliquer rapidement une solution efficace en vue d'obtenir des résultats optimaux Travailler selon des horaires flexibles durant les heures de services aux clients, ce qui pourrait comprendre les fins de semaine et les jours fériés; se rendre disponible pour assister à des réunions d'employés et des formations en vue d'obtenir des mises à jour sur l'industrie du voyage, les lignes directrices du programme et les méthodes de bureau, qui pourraient avoir lieu hors de vos heures de travail Tenir votre supérieur immédiat rapidement et pleinement informé de tout problème ou toute question inhabituelle, et prendre des mesures pour y remédier rapidement, au besoin, ou suggérer des solutions de remplacement possibles Comprendre notre système de réservation afin de régler tout problème des membresCompétences requises : Bilinguisme français-anglais obligatoire (oral et écrit) Diplôme d'étude secondaire ou formation générale Expérience en service à la clientèle obligatoire Savoir démontrer de bonnes compétences en communication et des habiletés interpersonnelles Excellente gestion du temps et capacité d'exercer plusieurs fonctions à la fois, qui nécessitent une connaissance approfondie/maîtrise de plusieurs écrans dans un environnement virtuel Forte compétence en informatique, y compris la capacité de naviguer dans plusieurs programmes et systèmes à la fois Capacité à saisir rapidement et correctement des données dans un environnement axé sur le script Capacité de travailler de façon autonome et de participer à une équipe Être disposé à saisir des occasions de formations croisées et démontrer une volonté à occuper d'autres fonctions au sein de l'organisation afin d'accroître la flexibilité de l'équipe et de favoriser la croissance professionnelle Avoir obtenu le Certificat de conseiller en voyage au Québec; obligatoire avant la date de commencementAtouts : Expérience en service à la clientèle dans un centre d'appels entrants, préférablement dans l'industrie du voyage Bonne ou excellente connaissance de la GDS et/ou d'autres plateformes technologiques, notamment les outils de réservation autonomesRenseignements supplémentaires :Ce poste est une occasion de faire du télétravail et requiert le Certificat de conseiller en voyage du Québec, qui doit être obtenu avant la date de début. Une aide sera offerte pour obtenir ce certificat s'il n'a pas déjà été acquis au moment de l'offre. Les horaires de travail varieront, et vous devez accepter les horaires de travail offerts durant nos heures de services, ce qui comprend les soirées et les fins de semaine. Le recruteur fournira des renseignements précis.Ce poste exige une maîtrise du français et de l'anglais pour les raisons suivantes : L'équipe Aéroplan/Air Canada reçoit des appels et des courriels de la part de membres Aéroplan, du Québec et de partout dans le monde, pour obtenir du soutien après réservation relativement à des réservations d'hôtel et de voitures de location Le centre d'appel offre des services en français et en anglais par téléphone et par courriel.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/16/2024 10:29 PM

Job Description:Responsible for the procurement of goods for inventory and customer back orders across the company. Training, mentoring, and assisting with documenting policies and procedures are major components in this position, as well as a high level of attention to detail. A strong communication skill set is required as this position has a wide scope of both internal and external contacts. Being exceptionally organized is also imperative in this multitasking position.Key responsibilities and duties:1. Responsible for overseeing the day-to-day operation and production of goods manufactured and assembled in our brake shop. This includes the purchase and acquisition of goods for the sub-components as well as the management of the inventory levels at both the DC and the branches.2. Collect freight, insurance, and cross-border duty and product classification fall under the responsibilities of this position. Coordinates with the Purchasing Manager on domestic and international logistics. Reviews Manager’s coding, adjust as required and approves all freight collect invoices across the company for payment.3. Manages the annual return program by either reallocating or returning eligible products to the supplier. Non-returnable product is coordinated with the Purchasing and Sales Managers where relabelling, writing down or scrapping decisions are made.4. Works with the Purchasing Manager on the procurement of offshore inbound containers.5. Ensure the buyers are reviewing critical inventory and taking corrective action as required.6. Works closely with the Purchasing Manager assisting to manage the day-to-day business within the Cores and Warranty department. Liaises with accounting and our controller on credits and reporting and assists the administrator with branch and vendor discrepancies.7. Oversee the day-to-day business within the Purchasing department ensuring the expected service levels are met across all branches. Works with branch Managers and Purchasing staff in establishing inventory levels.8. Works closely with the Purchasing Manager in establishing target inventory turns, safety stock levels, and adjustments to the reorder model in both CBS and customer’s consignment inventory.9. Works with the Purchasing Manager and the Controller to assist with the running of the annual inventory count and related year-end reports as requested.10. Other duties of a minor nature as assigned.Qualifications, Experience, and Skills:• Good interpersonal and communication skills.• Well organized with the ability to multi-task in a demanding environment.• Intermediate skills in MS Windows, Word, and Excel are required.• Knowledge of the trucking and transportation industry would be an asset.• Purchasing experience is required.This is a full-time position with an immediate start.We offer a competitive benefits package including a matching RRSP plan.CBS Parts is an established company that strives to promote within. For the right individual, there are opportunities for advancement.

Job Number 23191200Job Category Sales & MarketingLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 03:15 PM

Job Number 24068103Job Category Sales & MarketingLocation Aloft Bengaluru Outer Ring Road, Cessna Business Park, Sarjapur - Marathahalli Outer Ring Road, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2-years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/19/2024 09:56 AM

Team Manager, Telesales At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:As an Inbound Team Manager, reporting to the Senior Manager, Inbound Telesales, you will be responsible for leading, developing, and motivating a high performing sales team; while meeting sales expectations of a fast-paced, highly competitive sales department. The ideal candidate will be a natural leader with a passion for motivating and developing team members to achieve their full potential. The Team Manager will be responsible for overseeing in person, day-to-day operations from our Calgary office, while driving team performance, and fostering a collaborative and positive work environment.Responsibilities: Lead and manage a team of sales consultants, providing direction, support, and mentorship to ensure team cohesion and high performance. Coaching and development of sales consultants, to impact their success in selling value-added services, while delivering world class customer service to our customers Setting performance-based targets and recommending required resources, to achieve sales and revenue targets. Resolve sales & customer service issues through effective and efficient decision-making. Manage using techniques that support a fast-paced, team based, competitive sales environment. Liaise with colleagues, other teams, and other departments to support open communication and information sharing. Conduct timely and regular performance reviews for team members, to enhance their job and career development. Provide updates on team performance in monthly activity reports. Minimum Qualifications: Demonstrated ability to coach, develop, and motivate a team Excellent communication and presentation skills Ability to manage multiple priorities Proven time management skills Ability to build relationships, by communicating effectively Ability to translate the impact of operational decisions on customer/employee satisfaction Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) Preferred Qualifications: 3-5 years sales leadership/performance coaching experience in a sales environment Leadership/management experience within a call center environment is an asset Post-secondary degree/diploma or equivalent certification in a business related field is an asset Available to work a flexible schedule based on the needs of the business (typically evenings, weekends Monday-Friday) Schedule: Full time Shift: Variable Length of Contract: No Selection Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 304823 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: No SelectionLocation: Calgary, AB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Call Center, Call Center Manager, Call Center Supervisor, Inside Sales, Telemarketing, Customer Service, Sales

Requisition ID: 158200Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As an Investment Representative (IR) you are the primary point of contact for Scotia iTRADE clients through our inbound Contact Centre. As a licensed IR, you will execute trade orders on behalf of clients. You will provide prompt, accurate and professional service, while ensuring call quality standards and an exceptional level of customer service are maintained. You will respond to client inquiries, troubleshoot basic technical problems and research and resolve client problems. You will also introduce clients to additional service offerings by identifying and initiating cross-sell and referral opportunities. Is this role right for you? In this role you will: 1. Actively promote and provide industry leading client service to every client, every time.Maintaining expert understanding of the Mainstreet & Gold client segments, trading platforms, order routing to serve clients effectively and efficiently.Ensuring that every client experience is consistent with Scotia iTRADE’s service standards.Actively engage in client inquiries, problem-solving and providing value-added client service to achieve First Call Resolution. Liaising and collaborating with Manager to execute effective client solutions. Communicating clearly, concisely, and providing accurate information to clients.Ensuring the timely and prompt submission of client instructions and client follow-up.Answering service and trade related inquiries in a fast paced and dynamic contact centre environment. Inquiries come through various channels including telephone & email.Liaising with supervisors, settlements, credit and executing brokers to ensure proper handling of client orders.Providing clients with added value solutions and spotting opportunities to strengthen client relationships by growing their business with Scotia iTRADE and/or our PartnersProviding flexibility to back up other Queues, including Client Care Queue, iClub Qs, etc.2. Adhere to and promote processes that ensure the effective and compliant delivery of outstanding client service.Ensuring that service objective levels are met and exceeded.Ensuring that client complaints are appropriately resolved, communicated to clients, documented and archived.Ensuring the timely escalation of issues/obstacles/trends to Manager and/or applicable department contact as appropriate with recommendations and/or solutions.Possessing advanced knowledge on facilitating and executing client trades as directed by clients for the following: Equity, EFTs, Mutual Funds, Fixed Income and FX transactions, pursuant to firm and industry policy and procedures.Providing clients with stock re-organization details including offers and deadlines and accepting and submitting client instructions. Collaborating with Manager to identify system issues and enacting back-up procedures as necessary. Seizing opportunities to grow the business by identify and acting on business development opportunities.3. Minimize potential risk and harm for the business.May be required to provide trading based overrides/approval when higher authorization limits are needed. This involves a clear understanding of authorization limits and a detailed trade analysis to ensure all risks are fully understood before issuing release.Knowledge of equity strategies and the ability to assess corresponding Margin RequirementsAbility to perform margin client interviews to assess client knowledge in regards to account upgradesIdentifying and resolving trading discrepancies efficiently and accurately and able to request or process trade corrections with the approval of compliance or managementDeveloping familiarity in areas including anti-money laundering, anti-terrorist financing and privacy laws.Actively adhering to all Guidelines for Business Conduct and Privacy policies.Adhering to and ensuring compliance with Know Your Customer requirements.Acting quickly to alleviate errors and reduce firm exposure.Understanding role in a Business Continuity Plan outage. 4. Solidify existing Scotia iTRADE business and creates new business opportunities by initiating cross-sell and referral opportunities.Recognizing and appropriately actioning quality opportunities5. Contribute to the effective functioning of Scotia iTrade.Building effective working relationships across the team and with various business lines and corporate functionsFacilitating a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team membersDeveloping and executing a meaningful employee development planParticipating in and supporting change initiatives for the team and the CentreInvolved in special projects as required Do you have the required skills to be successful in this role? We'd love to work with you if you have:2+ years of industry experienceFluency in FrenchA minimum of 1 year sales experience, including the ability to identify cross-sell and referral opportunitiesPrevious discount brokerage experience Broad investment product knowledge in Equities, Fixed Income & Mutual Fund SecuritiesStrong attention to detail and the ability to recognize risk to the firmAbility to set and achieve goals, and work independentlyStrong communication / interpersonal skills Knowledge of back office functionalities Ability to adapt to a changing environment and duties, dependent on current situations and directives from managementExpert knowledge of procedures related to securities settlement Excellent time management skills with the ability to prioritize workloads to ensure optimum telephone coverage and adherence to established service standardsCollege Diploma/University DegreeRequired Industry Courses:CSCCPHIIROC licensed as an IR and DFOL (Derivative Fund Options License) Location(s): Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: ''for every future'', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Company DescriptionResidence Dining Supervisor- St Francis Xavier University Salary: hourly rate of $15-17.50/hr dependent on experience Position requires avaialablity on nights and weekends Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion!Contributing to The Well-Being and Quality Of Our ConsumersThe well-being of our consumers is at the heart of Sodexo's approach, customer engagement is integral in the services provided by Sodexo employees in various locations across Canada. We work closely with our consumers and clients to create an interactive and personalized environment for the well-being of everyone we serve.Sodexo is proud to announce these nominations: 2021 Canada’s Best Diversity Employer; 2021 Canada’s Greenest Employers. What We Can Offer You Sodexo offers you a flexible and dynamic work environment, competitive compensation, access to ongoing training and development programs, and countless opportunities to grow within the company. Job DescriptionThis individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at university. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements. General Responsibilities: Understands and follows all policies and procedures. Assists in ensuring a safe working environment throughout the facility for all employees. Assists in monitoring employee productivity and provides suggestions for increased service or productivity. Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management. Responsible for orientation and training of employees. Performs day-to-day assignments in addition to oversight duties. Works with customers to ensure satisfaction in such areas as quality, service and problem resolution. Promote the development of the foodservice team. Maintains key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed. Attends training programs (classroom and virtual) as designated. Attends all allergy and foodborne illness in-service training. Complies with all company safety and risk management policies and procedures. Complies with all Sodexo HACCP policies and procedures. Participates in regular safety meetings, safety training and hazard assessments. Reports all accidents and injuries in a timely manner. May perform other duties and responsibilities as assigned. Varying schedule to include evenings, holidays, weekends and extended hours as business dictates. QualificationsJob Qualifications: Experience/Knowledge: High School diploma, GED or equivalent experience. 3 or more years of related work experience in college or university. Previous supervisory experience required.Skills/Aptitude: Must be able to coordinate the routine responsibilities of staff and resources. Presents self in a highly professional manner to others and understands that honesty and ethics are essential. Ability to maintain a positive attitude. Ability to communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives. Ability to provide clear directions and respond accordingly to employees. Ability to use a computer. License/Qualifications National Food Safety Training Program (NFSTP certification) and Food Safety handling certification as per provincial legislation. Additional InformationSodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. Thank you for your interest in Sodexo.Please note that only selected candidates will be contacted.Follow us on social media to see first-hand what we are all about! www.sodexo.caLinkedIn: Sodexo Canada CareersFacebook: Sodexo CA JobsPlease send your resume to [email protected]