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Technical Support Expert - FortiSOAR
Fortinet, Burnaby, BC
DescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. You are familiar with the Security Operation Center environment and know well how to deploy and customize SOC tools, including implementing all the integrations required to make the job of SOC Analysts effective. You are able to design scripts to accomplish a wide variety of tasks and are able to implement and customize the automation of responses to security threats. You are able to assess the needs of a SOC environment and provide advice as to what steps should be taken to outfit a SOC environment. FortiSOAR -- Security Orchestration Automation and Response You would provide support as part of two related services we offer to our customers who purchase FortiSOAR - www.fortinet.com/products/fortisoar •Best Practices Service Advise customers on best practices as to how to deploy FortiSOAR in their SOC environment. Show them the general principles by offering demonstrations and guiding to relative best practice information. •Technical Support Help troubleshoot problems that arise as the product is used, be it data ingestion or playbook execution. If a bug is identified, work closely with QA and Development teams to resolve it. Job Responsibilities: •Provide direct technical web and telephone support •Troubleshoot FortiSOAR •Guide customer in assessment of what is needed to effectively use FortiSOAR using best practices based upon an understanding of their environment •Demonstrate product features and design principles •Provide input into the development and improvement of technical documentation •Reproduce customer environments using lab equipment and report bugs •Recommend alternative solutions or workarounds •Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue •Provide knowledge transfer to peers Job Experience Required: •4+ years' experience in a security analyst, support or SOC role (or equivalent) •Experience interacting with APIs, particularly for automated ingestion of data and triggering responses. Familiar with the use of connectors to integrate with other products. •Strong troubleshooting and problem-solving skills •Previous experience providing technical support, preferably in network security / SOC environment •Comfortable working on and having strong understanding of Unix OS. Preferably Unix/Linux administration responsibilities (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). •In-depth experience with 1 or more SOAR or SIEM tools •Ability to automate cyber security processes through scripting and tools based upon repeatable workflows by designing playbooks •Know how to tune SOC tools to meet security objectives •Strong English skills both written and verbal. Experience in any of the following areas would be an asset: •SQL Database structure & queries •Python scripting using tools like Jinja •VM/Cloud Environments (preferably VMWare, AWS) •Fortinet product experience #GD #LI-JH1
Tech Support Specialist - Work from home (Bilingual French/English)
Staples Canada, Laval, QC
PURPOSE OF JOB This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. For technical calls, this role requires applying a systematic review, accurate diagnosis and problem solving of hardware and software related issues. Recommends tech service paths to customers based on information to provide the customer with the most convenient service. The Services Advisor Representative will utilize information on file or through previous experience to respond to technical inquiries from Customers. They will make recommendations and facilitate accepted solutions through correct service paths to customers to resolve their services request and/or repair their device including Remote, in store or on-site IT Solutions. They will be responsible for selling and sharing the value of services including services subscriptions. The objective of this position is to provide the highest level of customer service and enhance the product ownership experience through the resolution of service and technical related issues. PRIMARY DUTIES AND RESPONSIBILITIES • Receives inbound calls/chats from customers for information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology • Actively engage in service solutions sales. Facilitate appropriate solutions to ensure customer loyalty. Check for existing cases and construct individual case reference files and updates case management data base / logs, documents new case or updates case information • For remote IT pathway can explain benefits of offers to customers • Charge customers remotely (via link) for services • Checks for subscription validation in customer files in ETS • Assists customers in connecting to remote platform • Assists in managing remote que and handing off tickets to available technicians • Schedule customers in booking tool for tech repair services • Document product concerns; track and forward to Team Manager • Filter problem using listening and probing skills to determine root cause. • Provide information, data and direction to the path options as required. • Research for relevant product / repair information. • Perform follow ups on existing cases and close cases as appropriate. • Diagnoses end user problems using systematic listening and probing approach • Consults internal tools, computerized data base, manuals, circulars or internal resources for information on resolution procedures • Provides information and direction as required for simple problem resolution • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line • Review updates regularly to remain current with product offerings • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company requirement PHYSICAL DEMANDS / WORKING CONDITIONS • Ability to cover business needs to support program (confirm hours; eventually 24/7) RECOMMENDED QUALIFICATIONS Knowledge / Skill Requirements: • Excellent communication (oral and written), interpersonal, organizational, and presentation skills. • Professional and courteous manner. • Ability to work independently and within a Team environment from home and office with minimal supervision. • Ability to multi-task and work in a very fast paced environment. • Extraordinary customer service orientation • Must be adaptable to change • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution • Ability to coordinate and communicate effectively with other business partners to maintain exceptional high service levels in a demanding environment • Maintains constructive working relationships despite differing perspectives • Ability to negotiate skillfully in difficult situations with both internal and external groups • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner • Ability to take initiative with strong learning skills and easily adapts to new or different changing situations, requirements or priorities • Computer literate with Windows, MAC, iOS, Android based Operating Systems experience. • Technical understanding of Internet, search engine, and networking required. • Familiar with AS400 environment • Proficient using MS Office, excel, word, PowerPoint, etc. • Strong working knowledge of computer hardware and software issues • Bi-Lingual English/French. • Familiarity with remote diagnostic software and ability to use it effectively for the purposes of fulfilling job requirements. Experience: • 1 year of help desk or 1 year technical troubleshooting plus a minimum of 2 years customer service experience preferred. Education: • Post secondary education in a related field preferred • A+ certification preferred Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537 #bringyourpassion
Application Support Specialist
Tolko Industries Ltd., Vernon, BC
Application Support SpecialistVernon, BCDo you thrive in a dynamic and challenging environment with opportunities for continuous growth and development?The Application Support Specialist is primarily responsible for tier 2 Incident and Service Request management for Tolko’s Sales, Marketing and Logistics teams using Dynamics AX. You will assist in coordinating support from our internal resources, package vendors and consultants.Incident and problem resolution involves the use of diagnostic and request tracking tools, as well as requiring that the individual provide remote, in-person, and hands-on help at the desktop level. Support includes resolving technical issues and business operations and communicating issue resolution.The Application Support Specialist will identify solutions, contribute to process and procedure documentation, provide functional training, quality assurance testing, reporting support, utilizing resources and system capabilities effectively.What We’re Looking For:3 or more years of customer service and systems or application support experience in a support role or equivalentDemonstrated ability of ITIL Procedures, including Incident, Problem and Change ManagementDemonstrated ability of client/customer support in a medium to large businessBroad based business skills and acumenSound understanding of business concepts and processes together with technical systems experienceExperience with finance, work management, inventory, order to cash and customer relationship processesExperience with ERP technologies such as Microsoft Dynamics, Dynamics 365 or JDEWhat We Offer:An unyielding commitment to your personal safetyCompetitive pay and exceptional benefitsThe opportunity to work with the best and brightest in the industryA positive, dynamic, and inclusive work environmentAn open, innovative culture with diverse opportunitiesA commitment to investing in our people through training and developmentThe chance to live (and play) where you workWant to know what it’s like to work for Tolko? Click hereWho We Are:With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 60 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.Grow Here, Achieve More:When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.COVID-19: Tolko prioritizes employees’ health and safety while contributing an essential service. Tolko has taken steps to ensure our workplace is safe and resistant to COVID-19 transmission – implementing procedures to ensure physical distancing, extra cleaning and sanitization of work areas.  Tolko adheres to all new requirements of federal and provincial health authorities.If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at My Job Search (ultipro.ca) orCareers | Tolko Industries.We thank all candidates for their interest; however only those selected for an interview will be contacted.Follow us on LinkedIn, Facebook, and Twitter to stay up to date on Tolko news and job postings.
111976 - Clinical Nurse Specialist, Mental Health Substance Use
Vancouver Coastal Health, Vancouver, BC
Clinical Nurse Specialist, Mental Health Substance Use Job ID 2023-111976 City Vancouver Work Location 520 West 6th Home Worksite 00 - Excluded - VCHA Labour Agreement Excluded Union 905 - Mgt/Excluded-VCHA (37.5 Hr) Position Type Baseline Job Status Regular Full-Time FTE 1.00 Standard Hours / Week 37.50 Job Category Nursing Salary Grade 09 Min Hourly CAD $54.19/Hr. Max Hourly CAD $77.89/Hr. Shift Times 0800-1600 Days Off Saturday, Stats, Sunday Salary The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Come work as a Clinical Nurse Specialist with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Clinical Nurse Specialist to join the Mental Health & Substance Use team at 520 West 6th Avenue. Apply today to join our team! As a Clinical Nurse Specialist, Mental Health Substance Use with Vancouver Coastal Health you will:Be responsible for providing leadership and direction in the delivery of nursing care and the formulation of organizational policies relevant to such care.Work within the organization’s leadership framework to foster, facilitate and achieve the highest standards of service delivery and leads in the planning, development and implementation of clinical policies and programs designed for improving patient/client care.Provide expert advice and consultation in the areas of nursing, resource planning, program and health system improvement, research and professional development to support quality and utilization initiatives.Continuously evaluate practice and contribute to the ongoing organizational development of practice knowledge by evaluating research and developing frameworks and strategies to facilitate the implementation of best practices.Function as clinical leader in VC Mental Health & Substance Use and advances nursing practice in the area of this specialty through the use of advanced practice and evidence based research.Work closely with Professional Practice leaders and acts as a liaison between various hospitals and/or community programs to facilitate integration of care across the continuum and reports on professional nursing practice matters.Provide leadership and expert consultation to team members and other health care staff, patients/clients and families/significant others.Work collaboratively with Program Managers, Medical Directors, Clinical Educators, Nurse Clinicians, staff nurses, and others members of the interdisciplinary team to pro-actively move nursing practice forward at the regional, provincial, and national levels. Qualifications Education & ExperienceMasters degree in Nursing; plus current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).A minimum of five (5) year’s recent related experience working in a health care setting with a focus in Mental Health Substance Use and in a progressive leadership role.Canadian Nurses Association certification in Mental Health Substance Use or membership in related provincial, national and/or international professional association(s) Mental Health Substance Use preferred.Knowledge & AbilitiesEffectively collaborates to build relationships that promote the achievement of cooperative goals and contribute to an atmosphere of trust and mutual respect.Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with trauma informed, cuturally safe approach to equity, diversity and indigenous culturally safety.Professionally consults to enable the successful sharing of expertise with caregivers, patients/clients, families/significant others, other members of the public, and colleagues.Proficiently provides and vigilantly evaluates education/orientation on complex advanced practices and abilities to ensure skills levels are acquired or maintained by team members to meet overall practice and care standards.Utilizes expert acute clinical evaluation skills to assess needs of the patient/client and their families/significant others.Skillfully, and in consultation with academic institutions and professional bodies, identifies/develops discipline specific standards for teaching and education.Collaboratively leads in the identification, planning and implementation of ongoing activities to support research initiatives.Effectively leads and directs staff by providing a work environment that fosters motivation and respectful relationships, and enables decision-making.Exhibits advanced verbal, written, and technological communication and presentation skills when disseminating information/advice and/or promoting the use of research findings.Applies knowledge of a wide range of cross-cultural and diversity issues within a health care environment. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health. Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMSwww.icims.com
Territory Sales Specialist - Residential Direct
Rogers, Kitchener, ON
Territory Sales Specialist - Residential Direct Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.Let's make your possible at Rogers.Are you up for the challenge and the fun? If so, consider the following opportunity:Join the Rogers Door-to-Door Sales Team: Be the Face of Connection!We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services through door-to-door sales in the Kitchener Area. What's in It for you: We're all about investing in our team members, offering fantastic benefits and perks, such as: Uncapped Earning Potential: Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures! Welcome Bonus: Kickstart with a $3,000 welcome bonus in your first month. Wealth Accumulation: Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers & Fido products and services Health: Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic. Stay Fit: No-cost fitness membership with access to virtual classes Giving Back: Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play Learn and Grow: We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration. Commitment to Diversity: We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women. Your Adventure Awaits- What You Will Do: On-the-Go Sales: Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes. Sales Dynamo: Act on provided leads and spark new residential sales in your territory. Face of Rogers: Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries. Market Specialist: Share your insights on market trends to help us fine-tune our sales strategies Customer Connection: Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered. Employee Commitment: Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority. What You Bring: Sales Star Power: Proven ability to thrive in a sales environment, working independently to achieve strategic goals. Motivated Mojo: High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills. Solution Focus: Negotiation skills with the ability to handle objections with style. Flexible Schedule: Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs. Weather Ready: Comfortable working in various weather conditions. On-the-Road Ready: Must have a valid driver's license and a reliable vehicle for daily use. As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver's abstract. Apply now andembark on this exciting door-to-door adventure together! Schedule: Full time Shift: Flexible Length of Contract: Not Applicable (Regular Position) Work Location: 85 Grand Crest Place (031), Kitchener, ON Travel Requirements: Up to 100% Posting Category/Function: Sales & Door-to-door Requisition ID: 289240What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ . Posting Notes:Rogers BusinessLocation: Kitchener, ON, CA Hamilton, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Network, Telecom, Telecommunications, Equity, Technology, Finance, Sales
Part Time Retail Sales Specialist
Advantage Solutions Inc., Brandon, MB
Part Time Retail Sales Specialist Job Locations CA-MB-Brandon Position Type Part Time Postal Code R7A 1Z1 Requisition ID 2024-431217 Category Retail Sales Merchandising Summary Retail Sales Specialist Part Time Our company has the perfect opportunity for a candidate that looks forward to new product releases by top brands. This part time Retail Sales Specialist job is a fantastic opportunity for an individual who can work effectively with store management to increase retail sales and execute client-driven merchandising that meet the client’s expectations. The sales representative will need to be outgoing, friendly, and be able to drive sales and brand awareness for our client’s products at major retail locations. You will be engaging and educating the customers on their next purchase of some of the leading brands in retail. The ideal candidate is independent, self-motivated, ambitious, and driven to succeed. When you join the Company, you will receive top-notch training and competitive pay rates. Responsibilities:Meet client and Company objectives by maintaining full distribution on all authorized SKU’s. Physical Requirements: standing/being on feet for up to 8h and being able to lift up to 50+lbs.Must have the ability to communicate effectively both internally with the Company's management and externally with all Customers.Sell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Maintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Will work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.Achieve client goals and objectives by effectively managing stores within your territory and executing projects and standards. Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Will complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc. Qualifications: Education Level: (Required):High School Diploma or GED or equivalent experience.(Preferred):Bachelor's Degree or 0 to 2 years of experience in Retail, Client, or food broker.Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.Basic computer skills including familiarity with Word, Excel, and Internet usage.Mathematical and analytical skills. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Responsibilities The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Sales Specialist (RSS) is responsible for servicing and selling to retail accounts within an assigned territory to assure client standards are met and volume is increased. The ideal candidate is self-motivated, ambitious, and driven to succeed. This person should also have strong communication skills with the confidence to influence key decision makers at store level. They must possess excellent organizational skills and have the ability to work independently. Essential Job Duties and Responsibilities DistributionMeet client and Company objectives by maintaining full distribution on all authorized SKU’s. Customer Relations (Internal/External)Must have the ability to communicate effectively both internally with the Company's management and externally with all Customers.SalesSell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Increase sales volume by constantly suggesting and completing orders for new and out-of-stock items. MerchandisingMaintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Shelf Standards and ConditionsWill work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.Territory ManagementAchieve client goals and objectives by effectively managing stores within your territory and executing projects and standards. Increase brand representation and effectiveness through establishing and maintaining customer and client relationships.Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Administration/ReportingWill complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.Supervisory ResponsibilitiesDirect ReportsThis position does not have supervisory responsibilities for direct reports Indirect ReportsThis position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job. Minimum QualificationsEducation Level: (Required): High School Diploma or GED or equivalent experience (Preferred): Bachelor's Degree or equivalent experience 0-2 years of experience in Retail, Client, or food broker Skills, Knowledge and AbilitiesAbility to work independently and prioritize duties with minimal supervision, in order to meet deadlinesBasic computer skills including familiarity with Word, Excel, and Internet usageAbility to follow upMathematical and analytical skills Environmental & Physical Requirements Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com
Sales Supervisor | Richmond
Hudson's Bay Company, Vancouver, BC
The role of an Associate Lead will have an integral part of the overall customer experience strategy by supporting the selling and service operations within Hudson’s Bay. As an Associate Lead you will manage the department and store performance through direct development of associates with consistent coaching and mentoring for optimal sales results. As an Associate Lead you will partner with the Manager and have ownership for a function or department and will assist in providing enhanced leadership presence and improve store accountability. You Will: Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options. Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service Provide coaching and training to associates on the team and throughout the store as needed Execute activities related to store initiatives to offer customers additional products and services related to merchandise category mix Support in proper zoning and scheduling of associates within the department and make adjustments as required based on changing priorities Empower associates to provide solutions for customer inquiries escalating when necessary Execute on all corporate policies and procedures including Occupational Health and Safety and Loss Prevention You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships. Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, background and cultures of team members work together. Takes an active interest in coaching and mentoring others. Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization. You Have: Previous leadership experience in managing selling teams within a multi-channel customer contact center Demonstrated experience in motivating and developing a high performing team. Excellent verbal and written communication skills; effective presentation skills. Strong prioritization and time management skills Ability to be flexible and adapt to a constantly changing environment. A self motivated leader who takes initiative to support customer and associate experience Showcase development and ongoing interest in pursuing a management / leadership position with the organization Your Career: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental) An attractive employee discount. Pay: $18.00- Starting wage may vary based on local Collective Bargaining Agreement where applicable. Thank you for your interest with HBC. We look forward to reviewing your application.HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Territory Sales Specialist - Residential Direct
Rogers, London, ON
Territory Sales Specialist - Residential Direct Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.Are you up for the challenge and the fun? If so, consider the following opportunity:Join the Rogers Door-to-Door Sales Team: Be the Face of Connection!We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services throughdoor-to-door salesin the London. What's in It for you: We're all about investing in our team members, offering fantastic benefits and perks, such as: Uncapped Earning Potential:Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures! Welcome Bonus:Kickstart with a $3,000 welcome bonus in your first month. Wealth Accumulation:Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options Enjoy the Perks:Employee discounts that can offer up to 50% off our Rogers & Fido products and services Health:Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits Healthcare from Home:Connect with healthcare professionals through a virtual walk-in clinic. Stay Fit:No-cost fitness membership with access to virtual classes Giving Back:Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play Learn and Grow:We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration. Commitment to Diversity:We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women. Your Adventure Awaits-What You Will Do: On-the-Go Sales:Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes. Sales Dynamo:Act on provided leads and spark new residential sales in your territory. Face of Rogers:Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries. Market Specialist:Share your insights on market trends to help us fine-tune our sales strategies Customer Connection:Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered. Employee Commitment:Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority. What You Bring: Sales Star Power: Proven ability to thrive in a sales environment, working independently to achieve strategic goals. Motivated Mojo:High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills. Solution Focus:Negotiation skills with the ability to handle objections with style. Flexible Schedule: Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs. Weather Ready:Comfortable working in various weather conditions. On-the-Road Ready:Must have a valid driver's license and a reliable vehicle for daily use. As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver's abstract. Apply now andembark on this exciting door-to-door adventure together!Schedule: Full time Shift: Flexible Length of Contract: Not Applicable (Regular Position)Work Location: 800 York St P.O.Box 5800 (033), London, ON Travel Requirements: Up to 75% Posting Category/Function: Sales & Door-to-door Requisition ID: 303827What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ . Posting Notes:Rogers BusinessLocation: London, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Equity, Network, Telecom, Telecommunications, Technology, Finance, Sales
Sales Supervisor | Rockland
Hudson's Bay Company, Montreal, QC
The role of an Associate Lead will have an integral part of the overall customer experience strategy by supporting the selling and service operations within Hudson’s Bay. As an Associate Lead you will manage the department and store performance through direct development of associates with consistent coaching and mentoring for optimal sales results. As an Associate Lead you will partner with the Manager and have ownership for a function or department and will assist in providing enhanced leadership presence and improve store accountability. You Will: Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options. Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service Provide coaching and training to associates on the team and throughout the store as needed Execute activities related to store initiatives to offer customers additional products and services related to merchandise category mix Support in proper zoning and scheduling of associates within the department and make adjustments as required based on changing priorities Empower associates to provide solutions for customer inquiries escalating when necessary Execute on all corporate policies and procedures including Occupational Health and Safety and Loss Prevention You Are: A customer champion. Consistently delivers a high standard of customer service and can be relied upon to put the customer first. Constantly seeks new opportunities to build and improve relationships and understand customer needs. Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways. Builds exceptional customer relationships. Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, background and cultures of team members work together. Takes an active interest in coaching and mentoring others. Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization. You Have: Previous leadership experience in managing selling teams within a multi-channel customer contact center Demonstrated experience in motivating and developing a high performing team. Excellent verbal and written communication skills; effective presentation skills. Strong prioritization and time management skills Ability to be flexible and adapt to a constantly changing environment. A self motivated leader who takes initiative to support customer and associate experience Showcase development and ongoing interest in pursuing a management / leadership position with the organization Your Career: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental) An attractive employee discount Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Territory Sales Specialist - Residential Direct
Rogers, Brampton, ON
Territory Sales Specialist - Residential Direct Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. We are growing our Field Sales team and are looking for team members that are customer focussed and committed to delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. Join the Rogers Door-to-Door Sales Team: Be the Face of Connection! We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services throughdoor-to-door salesin the Greater Toronto Area. What's in It for you: We're all about investing in our team members, offering fantastic benefits and perks, such as: Uncapped Earning Potential: Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures! Welcome Bonus: Kickstart with a $3,000 welcome bonus in your first month. Wealth Accumulation: Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers & Fido products and services Health: Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic. Stay Fit: No-cost fitness membership with access to virtual classes Giving Back: Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play Learn and Grow: We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration. Commitment to Diversity: We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women. Your Adventure Awaits-What You Will Do: On-the-Go Sales: Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes. Sales Dynamo: Act on provided leads and spark new residential sales in your territory. Face of Rogers: Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries. Market Specialist: Share your insights on market trends to help us fine-tune our sales strategies Customer Connection: Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered. Employee Commitment: Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority. What You Bring: Sales Star Power : Proven ability to thrive in a sales environment, working independently to achieve strategic goals. Motivated Mojo: High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills. Solution Focus: Negotiation skills with the ability to handle objections with style. Flexible Schedule : Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs. Weather Ready: Comfortable working in various weather conditions. On-the-Road Ready: Must have a valid driver's license and a reliable vehicle for daily use. As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver's abstract. Apply now andembark on this exciting door-to-door adventure together! Schedule: Full time Shift: Flex Time Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Rd (341), Brampton, ON Travel Requirements: Up to 75% Posting Category/Function: Sales & Door-to-door Requisition ID: 303072At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers BusinessLocation: Brampton, ON, CA Etobicoke, ON, CA Mississauga, ON, CA Oakville, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Network, Telecom, Telecommunications, Equity, Technology, Finance, Sales
Territory Sales Specialist - Residential Direct
Rogers, Ajax, ON
Territory Sales Specialist - Residential Direct Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.We are growing our Field Sales team and are looking for team members that are customer focussed and committed to delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.Join the Rogers Door-to-Door Sales Team: Be the Face of Connection!We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services throughdoor-to-door salesin the Greater Toronto Area. What's in It for you: We're all about investing in our team members, offering fantastic benefits and perks, such as: Uncapped Earning Potential:Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures! Welcome Bonus:Kickstart with a $3,000 welcome bonus in your first month. Wealth Accumulation:Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options Enjoy the Perks:Employee discounts that can offer up to 50% off our Rogers & Fido products and services Health:Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits Healthcare from Home:Connect with healthcare professionals through a virtual walk-in clinic. Stay Fit:No-cost fitness membership with access to virtual classes Giving Back:Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play Learn and Grow:We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration. Commitment to Diversity:We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women. Your Adventure Awaits-What You Will Do: On-the-Go Sales:Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes. Sales Dynamo:Act on provided leads and spark new residential sales in your territory. Face of Rogers:Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries. Market Specialist:Share your insights on market trends to help us fine-tune our sales strategies Customer Connection:Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered. Employee Commitment:Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority. What You Bring: Sales Star Power: Proven ability to thrive in a sales environment, working independently to achieve strategic goals. Motivated Mojo:High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills. Solution Focus:Negotiation skills with the ability to handle objections with style. Flexible Schedule: Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs. Weather Ready:Comfortable working in various weather conditions. On-the-Road Ready:Must have a valid driver's license and a reliable vehicle for daily use. As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver's abstract. Apply now andembark on this exciting door-to-door adventure together!Schedule: Full time Shift: Flex Time Length of Contract: Not Applicable (Regular Position) Work Location: 857 York Mills Rd. (055), North York, ON Travel Requirements: Up to 100% Posting Category/Function: Sales & Door-to-door Requisition ID: 300060At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . Successful candidates will be required to complete a background check as part of the hiring process. Posting Notes:Rogers BusinessLocation: Ajax, ON, CA Unionville, ON, CA Newmarket, ON, CA East York, ON, CA Pickering, ON, CA Pefferlaw, ON, CA Oshawa, ON, CA Scarborough, ON, CA Markham, ON, CA Stouffville, ON, CA Port Perry, ON, CA Midland, ON, CA Maple, ON, CA Aurora, ON, CA Courtice, ON, CA Orillia, ON, CA Woodbridge, ON, CA York, ON, CA Whitby, ON, CA Toronto, ON, CA Richmond Hill, ON, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Field Sales, Equity, Telecom, Telecommunications, Network, Sales, Finance, Technology Apply now »
Territory Sales Specialist - Residential Direct
Rogers, Moncton, NB
Territory Sales Specialist - Residential Direct Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.We are growing our Field Sales team and are looking for team members that are customer focussed and committed to delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.Join the Rogers Door-to-Door Sales Team: Be the Face of Connection!We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services throughdoor-to-door salesin New Brunswick. What's in It for you: We're all about investing in our team members, offering fantastic benefits and perks, such as: Uncapped Earning Potential:Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures! Welcome Bonus:Kickstart with a $3,000 welcome bonus in your first month. Wealth Accumulation:Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options Enjoy the Perks:Employee discounts that can offer up to 50% off our Rogers & Fido products and services Health:Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits Healthcare from Home:Connect with healthcare professionals through a virtual walk-in clinic. Stay Fit:No-cost fitness membership with access to virtual classes Giving Back:Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play Learn and Grow:We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration. Commitment to Diversity:We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women. Your Adventure Awaits-What You Will Do: On-the-Go Sales:Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes. Sales Dynamo:Act on provided leads and spark new residential sales in your territory. Face of Rogers:Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries. Market Specialist:Share your insights on market trends to help us fine-tune our sales strategies Customer Connection:Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered. Employee Commitment:Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority. What You Bring: Sales Star Power: Proven ability to thrive in a sales environment, working independently to achieve strategic goals. Motivated Mojo:High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills. Solution Focus:Negotiation skills with the ability to handle objections with style. Flexible Schedule: Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs. Weather Ready:Comfortable working in various weather conditions. On-the-Road Ready:Must have a valid driver's license and a reliable vehicle for daily use. As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver's abstract. Apply now andembark on this exciting door-to-door adventure together!Schedule:Full time Shift: Flexible Length of Contract:Not Applicable (Regular Position)Work Location:70 Assomption Blvd (171),Moncton,NBTravel Requirements:Up to 50%Posting Category/Function:Sales&Door-to-doorRequisition ID:303913 What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ. Posting Notes: Rogers BusinessLocation: Moncton, NB, CA Saint John, NB, CA Fredericton, NB, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Field Sales, Network, Telecom, Telecommunications, Sales, Technology Apply now »
Territory Sales Specialist - Residential Direct
Rogers, St. John's, NL
Territory Sales Specialist - Residential Direct Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.We are growing our Field Sales team and are looking for team members that are customer focussed and committed to delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.Join the Rogers Door-to-Door Sales Team: Be the Face of Connection!We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services throughdoor-to-door salesin Newfoundland (St.John's & Mount Pearl Area)What's in It for you:We're all about investing in our team members, offering fantastic benefits and perks, such as: Uncapped Earning Potential:Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures! Welcome Bonus:Kickstart with a $3,000 welcome bonus in your first month. Wealth Accumulation:Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options Enjoy the Perks:Employee discounts that can offer up to 50% off our Rogers & Fido products and services Health:Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits Healthcare from Home:Connect with healthcare professionals through a virtual walk-in clinic. Stay Fit:No-cost fitness membership with access to virtual classes Giving Back:Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play Learn and Grow:We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration. Commitment to Diversity:We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women. Your Adventure Awaits-What You Will Do: On-the-Go Sales:Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes. Sales Dynamo:Act on provided leads and spark new residential sales in your territory. Face of Rogers:Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries. Market Specialist:Share your insights on market trends to help us fine-tune our sales strategies Customer Connection:Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered. Employee Commitment:Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority. What You Bring: Sales Star Power: Proven ability to thrive in a sales environment, working independently to achieve strategic goals. Motivated Mojo:High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills. Solution Focus:Negotiation skills with the ability to handle objections with style. Flexible Schedule: Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs. Weather Ready:Comfortable working in various weather conditions. On-the-Road Ready:Must have a valid driver's license and a reliable vehicle for daily use. As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver's abstract. Apply now andembark on this exciting door-to-door adventure together!Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 22 Austin St. (5142), St. John's, NL Travel Requirements: Up to 25% Posting Category/Function: Sales & Door-to-door Requisition ID: 299993At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ . #LI-RO1 Posting Notes:Customer ExperienceLocation: St. John's, NL, CA Being a Rogers team member comes with some great perks & benefits including: • Health & well-being benefits • Donation matching • Paid time off for volunteering • Wealth Accumulation including: Pension plan & Employee stock options • Generous employee discounts • Leadership development, Mentorship, and Coaching programs *available for full-time and part-time permanent employees, some restrictions apply Looking for career guidance and inspiration? Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Network, Telecom, Telecommunications, Equity, Field Sales, Technology, Finance, Sales
Part Time Retail Sales Specialist Canada
Advantage Solutions Inc., Victoria, BC
Part Time Retail Sales Specialist Canada Job Locations CA-BC-Victoria | CA-BC-Sidney | CA-BC-Courtenay Position Type Part Time Postal Code V9B 5E3 Requisition ID 2024-431907 Category Retail Sales Merchandising Summary Retail Sales Specialist Part Time Our company has the perfect opportunity for a candidate that looks forward to new product releases by top brands. This part time Retail Sales Specialist job is a fantastic opportunity for an individual who can work effectively with store management to increase retail sales and execute client-driven merchandising that meet the client’s expectations. The sales representative will need to be outgoing, friendly, and be able to drive sales and brand awareness for our client’s products at major retail locations. You will be engaging and educating the customers on their next purchase of some of the leading brands in retail. The ideal candidate is independent, self-motivated, ambitious, and driven to succeed. When you join the Company, you will receive top-notch training and competitive pay rates. Responsibilities:Meet client and Company objectives by maintaining full distribution on all authorized SKU’s. Must have the ability to communicate effectively both internally with the Company's management and externally with all Customers.Sell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Maintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Will work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.Achieve client goals and objectives by effectively managing stores within your territory and executing projects and standards. Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Will complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc. Qualifications: Education Level: (Required):High School Diploma or GED or equivalent experience.(Preferred):Bachelor's Degree or 0 to 2 years of experience in Retail, Client, or food broker.Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.Basic computer skills including familiarity with Word, Excel, and Internet usage.Mathematical and analytical skills.Pay range $18.50/Hr. - 20.00/Hr. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Responsibilities The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Sales Specialist (RSS) is responsible for servicing and selling to retail accounts within an assigned territory to assure client standards are met and volume is increased. The ideal candidate is self-motivated, ambitious, and driven to succeed. This person should also have strong communication skills with the confidence to influence key decision makers at store level. They must possess excellent organizational skills and have the ability to work independently. Essential Job Duties and Responsibilities DistributionMeet client and Company objectives by maintaining full distribution on all authorized SKU’s. Customer Relations (Internal/External)Must have the ability to communicate effectively both internally with the Company's management and externally with all Customers.SalesSell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Increase sales volume by constantly suggesting and completing orders for new and out-of-stock items. MerchandisingMaintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Shelf Standards and ConditionsWill work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.Territory ManagementAchieve client goals and objectives by effectively managing stores within your territory and executing projects and standards. Increase brand representation and effectiveness through establishing and maintaining customer and client relationships.Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Administration/ReportingWill complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.Supervisory ResponsibilitiesDirect ReportsThis position does not have supervisory responsibilities for direct reports Indirect ReportsThis position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job. Minimum QualificationsEducation Level: (Required): High School Diploma or GED or equivalent experience (Preferred): Bachelor's Degree or equivalent experience 0-2 years of experience in Retail, Client, or food broker Skills, Knowledge and AbilitiesAbility to work independently and prioritize duties with minimal supervision, in order to meet deadlinesBasic computer skills including familiarity with Word, Excel, and Internet usageAbility to follow upMathematical and analytical skills Environmental & Physical Requirements Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and Job Descriptions The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com
Bilingual (EN/FR) Direct Investing Phone Specialist
TD, Ottawa, ON
Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.Job Details It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will: •Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future. •Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time. •Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people. •Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice. •Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines •Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues. Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine! Job Requirements •High school diploma and one (1) or more years of relevant experience •Must be bilingual in English & French •Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features •Sound communication skills to communicate unusual and/or complex content in a clear manner •Possess computer & multi-tasking skills •Thrive in a dynamic and time-sensitive environment •Advanced knowledge of our business and understand the functions of our various business areas •Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience Additional Information Successful candidates must be available to start training for our June start date. Training: Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training being mandatory. 13 weeks full time paid training - Monday to Friday, 9am to 5pm Hours:Full time: 37.5 hours a week You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts 7am-10pm Monday to Friday. You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift. The first 60 days of training onsite, hybrid afterwards. Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Bilingual (EN/FR) - Direct Investing Phone Specialist
TD, Montreal, QC
Hours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.Job Details It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will: •Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future. •Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time. •Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people. •Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice. •Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines •Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues. Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine! Job Requirements •High school diploma and one (1) or more years of relevant experience •Must be bilingual in both English and French •Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features •Sound communication skills to communicate unusual and/or complex content in a clear manner •Possess computer & multi-tasking skills •Thrive in a dynamic and time-sensitive environment •Advanced knowledge of our business and understand the functions of our various business areas •Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience Proficiency in Other than French As this requisition will be used to fill multiple future positions, we invite bilingual and French speaking candidates to apply. When a position opens up it will be determined whether that position requires knowledge of a language other than French. Additional Information This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. Successful candidates must be available to start training for our June start date. Training: Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training being mandatory. 13 weeks full time paid training - Monday to Friday, 9am to 5pm Hours:Full time: 37.5 hours a week You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts 7am-10pm Monday to Friday. You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift. The first 60 days of training onsite, hybrid afterwards.Company Overview Our ValuesAt TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a PriorityA supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care. Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!
Retail Sales Specialist Canada
Advantage Solutions Inc., Toronto, ON
Retail Sales Specialist Canada Job Locations CA-ON-Toronto Position Type Full Time Postal Code M5B 2L7 Requisition ID 2024-431996 Category Retail Sales Merchandising Summary Retail Sales Specialist Full Time Our company has the perfect opportunity for a candidate that looks forward to new product releases by top brands. This full time Retail Sales Specialist job is a fantastic opportunity for an individual who can work effectively with store management to increase retail sales and execute client-driven merchandising that meet the client’s expectations. The sales representative will need to be outgoing, friendly, and be able to drive sales and brand awareness for our client’s products at major retail locations. You will be engaging and educating the customers on their next purchase of some of the leading brands in retail. The ideal candidate is independent, self-motivated, ambitious, and driven to succeed. When you join the Company, you will receive top-notch training and competitive pay rates. Responsibilities:Meet client and Company objectives by maintaining full distribution on all authorized SKU’s. Must have the ability to communicate effectively both internally with Company management and externally with all Customers.Sell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Maintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Will work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.Achieve client goals and objectives by effectively managing stores within your territory and executing projects and standards. Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Will complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc. Qualifications: Education Level: (Required): High School Diploma or GED or equivalent experience.(Preferred): Bachelor's Degree or 0 to 2 years of experience in Retail, Client, or food broker.Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.Basic computer skills including familiarity with Word, Excel, and Internet usage.Mathematical and analytical skills.The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Responsibilities The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Sales Specialist (RSS) is responsible for servicing and selling to retail accounts within an assigned territory to assure client standards are met and volume is increased. The ideal candidate is self-motivated, ambitious, and driven to succeed. This person should also have strong communication skills with the confidence to influence key decision makers at store level. They must possess excellent organizational skills and have the ability to work independently. Essential Job Duties and Responsibilities SalesSell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Increase sales volume by constantly suggesting and completing orders for new and out-of-stock items.Customer Relations (Internal/External)Must have the ability to communicate effectively both internally with Company management and externally with all CustomersDistributionMeet client and Company objectives by maintaining full distribution on all authorized SKU’s.Shelf StandardsWill work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.MerchandisingMaintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Territory ManagementAchieve client goals and objectives by effectively managing stores within your territory and executing projects and standards.Increase brand representation and effectiveness through establishing and maintaining customer and client relationships.Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Administration/ReportingWill complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.Supervisory Responsibilities Direct ReportsThis position does not have supervisory responsibilities for direct reports Indirect ReportsThis position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements Travel and Driving are not essential duties or functions of this job Minimum QualificationsEducation Level: (Required): High School Diploma or GED or equivalent experience (Preferred): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Previous retail experience, Client or food broker preferred Skills, Knowledge and AbilitiesStrong initiative and self-driven, ability to work independently with little supervision.Good basic computer, organizational and follow up skills.Mathematically and analytical ability.Environmental & Physical Requirements Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and Job DescriptionsThe Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com
Retail Sales Specialist Canada - Seasonal
Advantage Solutions Inc., North York, ON
Retail Sales Specialist Canada - Seasonal Job Locations CA-ON-North York Position Type Full Time Postal Code M3K 1E3 Requisition ID 2024-431998 Category Retail Sales Merchandising Summary Retail Sales Specialist Full Time Our company has the perfect opportunity for a candidate that looks forward to new product releases by top brands. This full time Retail Sales Specialist job is a fantastic opportunity for an individual who can work effectively with store management to increase retail sales and execute client-driven merchandising that meet the client’s expectations. The sales representative will need to be outgoing, friendly, and be able to drive sales and brand awareness for our client’s products at major retail locations. You will be engaging and educating the customers on their next purchase of some of the leading brands in retail. The ideal candidate is independent, self-motivated, ambitious, and driven to succeed. When you join the Company, you will receive top-notch training and competitive pay rates. Responsibilities:Meet client and Company objectives by maintaining full distribution on all authorized SKU’s. Must have the ability to communicate effectively both internally with Company management and externally with all Customers.Sell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Maintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Will work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.Achieve client goals and objectives by effectively managing stores within your territory and executing projects and standards. Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Will complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc. Qualifications: Education Level: (Required): High School Diploma or GED or equivalent experience.(Preferred): Bachelor's Degree or 0 to 2 years of experience in Retail, Client, or food broker.Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.Basic computer skills including familiarity with Word, Excel, and Internet usage.Mathematical and analytical skills.The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Responsibilities The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Sales Specialist (RSS) is responsible for servicing and selling to retail accounts within an assigned territory to assure client standards are met and volume is increased. The ideal candidate is self-motivated, ambitious, and driven to succeed. This person should also have strong communication skills with the confidence to influence key decision makers at store level. They must possess excellent organizational skills and have the ability to work independently. Essential Job Duties and Responsibilities SalesSell at store level “live orders” on multiple clients (>5 clients) in over 50% of their stores on the monthly basis.Increase sales volume through promotional activity by selling and building displays, creating themes with related items to support holiday/special promo events, and making plan-o-gram adjustments when necessary.Increase sales volume by constantly suggesting and completing orders for new and out-of-stock items.Customer Relations (Internal/External)Must have the ability to communicate effectively both internally with Company management and externally with all CustomersDistributionMeet client and Company objectives by maintaining full distribution on all authorized SKU’s.Shelf StandardsWill work on the authorization of items to meet Client shelf schematic standards. Must be able to take direction regarding tagging, rotating, and placing POS materials for products on shelf.MerchandisingMaintain client objectives by insuring all authorized client items represented on the shelf have accurate and complete tags and making certain that un-saleable or out-of-code product is removed.Territory ManagementAchieve client goals and objectives by effectively managing stores within your territory and executing projects and standards.Increase brand representation and effectiveness through establishing and maintaining customer and client relationships.Spend over 4-days per month in preparing and making wholesaler sub-group headquarter calls with a minimum of four sub-group calls.Administration/ReportingWill complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.Supervisory Responsibilities Direct ReportsThis position does not have supervisory responsibilities for direct reports Indirect ReportsThis position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements Travel and Driving are not essential duties or functions of this job Minimum QualificationsEducation Level: (Required): High School Diploma or GED or equivalent experience (Preferred): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Previous retail experience, Client or food broker preferred Skills, Knowledge and AbilitiesStrong initiative and self-driven, ability to work independently with little supervision.Good basic computer, organizational and follow up skills.Mathematically and analytical ability.Environmental & Physical Requirements Field / Administrative RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and Job DescriptionsThe Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants Apply/Share Apply Now!ApplyShareEmail a Friend/ColleagueRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration. Interested in this opportunity? Socialize this job opportunity to a friend, colleague, or family member: Job Applicant Privacy PolicySoftware Powered by iCIMSwww.icims.com
Industrial Engineering Specialist
Maple Leaf Foods Inc., Hamilton, ON
The Opportunity: The Industrial Engineering team at Maple Leaf Foods supports all of Maple Leaf’s manufacturing facilities across North America. The Industrial Engineering team works alongside factory leadership and the corporate head office, located in Mississauga Ontario, to lead disciplined decision making, direction setting, and identification of opportunities to maximize efficiencies across the manufacturing network. We are seeking for an experienced IE specialist to join our team. The successful candidate will be responsible for establishing labour standards and tracking labour performance, identifying opportunities for improvement, as well as working on exciting opportunities to support medium / long-term strategic initiatives within Maple Leaf Foods. You will be partnered with a variety of stakeholders across an expansive cross-functional team (including marketing, R&D, operations, finance, etc…) to develop comprehensive and sustainable plans to meet the company’s objectives, goals, strategies, and measures. Success will be measured in the direct & indirect contributions the team has made in a challenging zero-based budget environment. Any MLF team member interested in being considered for this role are encouraged to apply online by February 28. Applications received beyond that date are not guaranteed consideration. Snapshot of a Day-in-the-Life: Establishment of Labour Standards - Measure, document, track, and update standards to ensure the correct costing of labour, packaging, and raw materials at our production facilities Master Capacity Planning - Lead the planning and management of MLF’s manufacturing capacities with the Supply Chain and the Commercial teams Product Development - Provide manufacturing insight (cost, capacity, capability) on product development / innovation opportunities for all business units Process Optimization - Line balancing, labour optimization, line debottlenecking, and waste elimination using IE tools like time studies, job analysis, and simulations Strategic Initiatives - Provide objective and analytical guidance to support the organization’s sustainable growth Other duties as required What You’ll Bring: Industrial Engineering (or equivalent) degree at a recognized post-secondary institution Professional Engineering Designation (or eligibility) 3 to 5+ years of relevant industrial experience (CPG, Food & Beverage, or high-speed manufacturing preferred), fundamental understanding of manufacturing required Practical experience with Industrial Engineering tools such as Labour Standards, Methods Analysis, Time Studies, and Line Balancing Knowledge of Sales & Operational Planning, Capacity Planning, Economical Order Quantity strategies Organized and capable of working independently while managing multiple priorities Advanced knowledge of Microsoft Excel and data management Experience with dynamic modelling and simulation attitude Technical curiosity and a questioning attitude Developed communication & interpersonal skills Continuous Improvement mindset Experience with SAP and SAP IBP an asset Knowledge of Microsoft Power BI an asset Project management experience and/or certification an asset What We Offer at Maple Leaf Foods: Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America. An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best. Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment. Defined Contribution Pension Plan with company matching that starts on your first day of employment. Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career. Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs. Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together. We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company - not just in Canada - but on earth. We are carbon neutral. We are one of the only food companies in Canada to set science-based targets. We aim to reduce our environmental footprint by 50% by 2025. We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment. Doing What’s Right Shared Value High Performance Diverse and Inclusive Teams Disciplined Decision Making Our Accountability Intense Curiosity Transparency and Humility We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position. Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]. Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.
Service Relationship Specialist
Manulife Financial Corporation, Toronto, ON
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working ArrangementRemoteJob DescriptionSupportSupport Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes. Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.Assist with general internal initiatives related to Group Benefits services, products, and procedures.Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.Take on special projects and/or research assignments for client needs.AdviseAs the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners. Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses. Prepare and analyze and interpret client reports for review. Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs. Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.Support group benefits clients in driving adoption of our digital tools and experiences among their plan members Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.Establish and maintain client relationships by identifying current or potential needs and promoting client retention.Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.Applies understanding of legislative and privacy guidelines to assist in client meetings.EducateDeliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote). Meet with plan administrators to train and educate them on effective methods of plan administration.Lead customer workshops and training around product updates & new features Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.Using our Seismic Tools to put presentations together to present and deliver our services to clients.Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.Coaching mindset and abilities enabling to define solutions and delivering outcomes. Shared Responsibilities:Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.Job Requirements:Minimum three to five years of work experience in Group Benefits. In-depth knowledge and understanding of the Group Benefits products and services.Building and strengthening existing client and consultant/advisor relationships.Proven ability to take initiative, be a strong self-manager and display integrity.GBA designation or working towards the designation an asset.Good knowledge of underwriting concepts. Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.Excellent presentation skills and the ability to influence decision makers in various areas of organization.Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.Strong customer-facing skills including expectation management, communication skills, information management.Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.Outstanding analytical, strategic, and problem-solving thinking ability - enabling the candidate to recognize issues, outline possible implications and suggest solutions.Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.Capability to determine sensitive client needs or issues.Must have a valid driver’s license and a personal automobile.Competencies:Proven ability to determine business priorities, meet goals, manage high volumes of work.Excellent analytical, problem solving, interpersonal, organizational and time management skills.Negotiation and influencing skills.Strong attention to detail.Champion of superior service delivery and customer service, oral and written communication skills.Good understanding and knowledge of Manulife’s administrative systems.Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously.Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.Persuasive communicator with an ability to clearly articulate ideas and present information.Collaborating internally across multiple departments.Ability to be flexible and empathetic and ability to manage conflicts.Proficient in the use of modern technology.Know and understand the growth and persistency strategies.Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.Service Relationship Specialist attends all meetings for client’s re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.Must be fully bilingual both oral and written (in Quebec only).Decision Authorities: This role directly impacts the Sales, Profitability and Persistency of the overall Distribution offices.Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.Educating Clients on Manulife’s Group Benefits services that they would benefit from.Key Challenges:Managing high volumes of work within tight time frames and balancing competing priorities.Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.Working Conditions:Occasional travel will be required within your region to Client Meetings, Wellness Fairs, Employee Sessions.This role will occasionally require working outside traditional business hours to meet client needs. Example - employee sessions for night shift workers.Work Smart options are available.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] & BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$56,400.00 CAD - $94,000.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.